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Hands on experience on VMware vSphere, Horizon, UEM & Appstack

Installation Experience in HCI (VMware vSAN, VxRail, Cisco HyperFlex, Nutanix etc.,)

Knowledge on Networking

experience in supporting customers based on the ticket assignment.

Troubleshooting knowledge on all the above technologies.

Good Learning capabilities and enthusiasm in enabling on new technologies.

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

About MoveInSync:

MoveInSync is the global leader in the employee commute space. Started in 2009 with Google as its first customer, MoveInSync now provides commute solutions to 250+ customers, including 50+ Fortune 500 companies across the world. MoveInSync has two offerings: ION and ONE. ION is the SaaS offering for companies to run their employee transport operations efficiently and seamlessly. ONE is a full-stack managed transport solution where we provide fleet management and operational capabilities on top of the SaaS layer. 

MoveInSync is one of the few fast-growing companies with a healthy EBITDA. Our next collective goal is to make the company IPO-ready over the coming years. 

Roles & Responsibilities: 

1. Stakeholder Coordination: Collaborate closely with employees, SPOCs, peers, and vendors to maintain effective, win-win relationships.
2. Vendor Management: Ensure consistent, high-quality service delivery by transport vendors through structured vendor management, including regular performance reviews and service level reporting.
3. Fleet Quality Assurance: Oversee that all vehicles meet required standards for maintenance, cleanliness, licensing, safety, and driver etiquette. Ensure drivers are properly licensed, well-groomed, and in appropriate uniform. Drive improvement initiatives with fleet partners.
4. EHS & Emergency Handling: Ensure compliance with Environmental Health and Safety (EHS) protocols, especially concerning female employee safety. Implement procedures for emergency response, including handling vehicle incidents.
5. Cab/Vendor Allocation & Routing: Utilize the MoveInSync tool to plan routes based on shift rosters, aiming to optimize cost and meet defined service levels.
6. Communication Management: Maintain clear two-way communication to avoid missed pickups and service gaps.
7. Escalation Handling: Manage real-time escalations, service disruptions, and failed pickups promptly and effectively.
8. Transport Cost Efficiency: Monitor and manage operational transport costs, aiming for continuous cost optimization while maintaining service quality.
9. Reporting: Generate and share reports including OTA/OTD, No-Show summaries, and any other client-required documentation.
10. Central Coordination: Liaise effectively with the centralized THD and tracking teams to ensure smooth operational flow.

Key Skills Required:  

• Graduate with 2 to 4 years of experience in managing employee transport for 400–500 staff in a corporate, transport Industry, or similar environment.
• Proficient in Excel with strong communication skills—both written and verbal—in English and the local language.
• Prior experience with MoveInSync or similar transport automation tools is preferred.
• Willing to work in shifts; must be hardworking, proactive, and enthusiastic.

About Company

Our client delivers personalized luxury interior design to India’s discerning homeowners and corporates. Led by highly admired luxury brand builders, internationally trained designers, world-class technology professionals, and curated teams of turnkey project execution specialists. We seek perfection in design and are committed to bringing back trust and excitement in the design process.We are a lean team of high-performing go-getters, we take ownership in our roles and lead with knowledge. Debates and discussions are an important part of our culture and we encourage people to bring unique perspectives to their conversations. Most importantly, we love solving problems. Each day is inspiring and we encourage you to apply for this role and experience it for yourself. 

Requirements

• Write code and tests, build prototypes, solve issues, profile, and analyze bottlenecks

• Design performance gauging, building robust APIs to support mobile and desktop clients

• Manage and optimize scalable distributed systems on the cloud

• Optimization of web applications for performance and scalability

• Develop automated tests to ensure business needs are met and allow for regression testing

• Participate in the entire application lifecycle, focusing on coding and debugging

• Write clean code to develop functional web applications

• Troubleshoot and debug applications

• Perform UI tests to optimize performance

• Manage cutting-edge technologies to improve legacy applications

• Collaborate with Front-end developers to integrate user-facing elements with server-side logic.

• Gather and address technical and design requirements

• Provide training and support to internal teams

• Build reusable code and libraries for future use

What skills we are looking for?

•Good communication skill to communicate with stakeholders, project managers, quality assurance teams, Regularly and other developers  regarding progress on the long-term technology roadmap

•Curious and progressive mind to Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs

•Good technical knowledge to Produce quality code, raising the bar for the whole team on quality and speed

•Through analytical skills to Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives.

Who qualifies? 

• PHP Laravel Framework, PHP Design Patterns.

• Proficient in MySQL. MongoDB knowledge is plus

• APIs, REST API, API Security.

• Laravel Events, Queue, Observers

• Excellent foundation in computer science, algorithms, and web design

• Experience writing highly secure web application

• Experience with core AWS web-enabling technologies

• Growth mindset, challenging status quo to find new solutions and out- of-the-box ideas

• Experience designing RESTful APIs, specifically for mobile apps

• Computer science degree or equivalent experience

• Experience leading a team is a bonus.

• 3+ Years of relevant experience.

We have openings for Fullstack / Backend / Frontend Developers who can write reliable, scalable, testable and maintainable code.

At Everest, we innovate at the intersection of design and engineering to produce outstanding products. The work we do is meaningful and challenging - which makes it interesting. Imagine each line of your code, making the world a better place. We work on five workdays weeks, and overtime is a rarity. If clean architecture, TDD, DDD, DevOps, Microservices, Micro-frontends, scalable systems resonate with you, please apply.

To see the quality of our code, you can checkout some of our open source projects: https://github.com/everest-engineering

If you want to know more about our culture:

https://github.com/everest-engineering/manifesto

Some videos that can help:

https://www.youtube.com/watch?v=A7y9RpqXAdA;

https://youtu.be/PPjyP1WPOn8" target="_blank">https://youtu.be/PPjyP1WPOn8

• Passion to own and create amazing product.
• Should be able to clearly understand the customer's problem.
• Should be a collaborative problem solver.
• Should be able a team player.
• Should be open to learn from others and teach others.
• Should be a good problem solver.
• Should be able to take feedback and improve continuously.
• Should commit to inclusion, equity & diversity.
• Should maintain integrity at work

• Familiarity with Agile methodologies and clean code.

• Design and/or contribute to client-side and server-side architecture.

• Well versed with fundamentals of REST.

• Build the front-end of applications through appealing visual design.

• Knowledge of one or more front-end languages and libraries (e.g. HTML / CSS, JavaScript, XML, jQuery, Typescript) JavaScript frameworks (e.g. Angular, React, Redux, Vue.js)

• Knowledge of one or more back-end languages (e.g. C#, Java, Python, Go, Node.js and frameworks like SpringBoot, .NET Core) 

• Well versed with fundamentals of database design.

• Familiarity with databases - RDBMS like MySQL, Postgres & NoSQL like MongoDB, DynamoDB.

• Well versed with one or more cloud platforms like - AWS, Azure, GCP.

• Familiar with Infrastructure as Code - CloudFormation & Terraform & deployment tools like Docker, Kubernetes.

• Familiarity with CI/CD tools like Jenkins, CircleCI, Github Actions..

• Unit testing tools like Junit, Mockito, Chai, Mocha, Jest

·        Looking after the day to day functions of management

·        Answering HR requests and questions

·        Update and keep employee record in check

·        Conducting recruitment and interview process

·        Responsible for analyzing training needs,

·        Maintain the HR team’s calendar (schedule meetings, interviews, HR events etc)

·        Building records of the employee

·        Tracking Employee Performance

·        Analyzing the Data got from Employee work performance.

·        Designing and implementing an overall recruiting strategy

·        Consulting with managers to discover specific job objectives

·        Contact new employees and prepare onboarding sessions

• Handling doubt session or query session of the students related to digital marketing at the time of training;
• Well versed with the latest tool and industry updates related to each and every aspect of the digital marketing or as per your expertise area;
• Digital Marketing Certified Associate (Google certification, search and display advertising);
• To Update and ensure all latest trends and best practices are covered in Qualifications and Skills Web;
• Able to give appropriate assignments and projects for the students to make them grow with hands-on experience in digital marketing;
• To deliver course material as per the PreDecided curriculum;
• Should be well versed with all digital marketing concepts and strategies;
• Should have the capability to resolve all the doubts and Handling query sessions for the students;
• Helping students in the practical execution of digital marketing concepts;
• Designing, SEO, SEM Pay per click, Google ads, mobile marketing, SMM, SMO Desired Candidate Profile;
• A personal blog related to digital marketing is a huge plus;
• Provide classroom training to students;
• Help students in learning problem;
• Providing in-class training on digital marketing concepts;
• The experience of the execution of marketing campaigns will be an added advantage.

• Handling doubt sessions of students;
• Well versed in Delivering trial sessions to students;
• Helping learners in the practical execution of the digital concept;
• Should have strong convincing skills;
• Should have clear cut knowledge in all digital marketing strategies;
• Should have strong convincing skills and willing to work on multiple assignments;
• He will provide in-class training on Digital Marketing;
• Notice Period – Immediate Join or Maximum 15 Days;
• Looking for Full Time Employment Candidate;
• Planning and preparing courses and lessons for digital marketing;
• Handling doubt session or query session of the students;
• Continuously improve on teaching methodology to suit model for better student satisfaction;
• Minimum 3 yrs Experience in Digital marketing Industry and 6 months of experience As a Trainer;
• Work Timings- Monday to Friday 8.00am to 6.00pm and Saturday 10.00am to 4.00pm;
• Delivering a demo session to the students.

• Hands-on experience in any Cloud Platform

• Microsoft Azure Experience

REQUIRED CITIZENSHIP / WORK PERMIT / VISA STATUS:
Should be currently based in Japan with Valid work visa

MUST HAVES:

• * Mandatory Skills - Mainframe, Cobol, JCL ,DB2
• * Should have working knowledge on at least one database – MS SQL server, Oracle, DB2, PostgreSQL, MongoDB, Firebird SQL diagnose
• * Language Skills - JLTP N3 would be fine if the

Requirements:

• · Graduate with 6+ years of experience in Mainframe based applications development, maintenance & run mode operations.
• · Ability to collaborate with a diversity of customer's teams to address important issues and to resolve them.
• · Experienced in collaborating with internal and external stakeholders, adaption and learning of the business processes.
• · Should have experience working with Mainframe, Cobol, JCL ,DB2.
• · Working knowledge on at least one database – MS SQL server, Oracle, DB2, PostgreSQL, MongoDB, Firebird SQL diagnose, troubleshoot and fix complex issues.

Only Japan based candidates with relevant experience can apply.