Cloudforms performance ENgineer

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Job Summary

We are looking for a skilled and motivated DevOps Engineer with 3+ years of hands-on experience in AWS cloud infrastructure, CI/CD automation, and Kubernetes-based deployments. The ideal candidate will have strong expertise in Infrastructure as Code, containerization, monitoring, and automation, and will play a key role in ensuring high availability, scalability, and security of production systems.

Key Responsibilities

• Design, deploy, manage, and maintain AWS cloud infrastructure, including EC2, RDS, OpenSearch, VPC, S3, ALB, API Gateway, Lambda, SNS, and SQS.
• Build, manage, and operate Kubernetes (EKS) clusters and containerized workloads.
• Containerize applications using Docker and manage deployments with Helm charts
• Develop and maintain CI/CD pipelines using Jenkins for automated build and deployment processes
• Provision and manage infrastructure using Terraform (Infrastructure as Code)
• Implement and manage monitoring, logging, and alerting solutions using Prometheus and Grafana
• Write and maintain Python scripts for automation, monitoring, and operational tasks
• Ensure high availability, scalability, performance, and cost optimization of cloud resources
• Implement and follow security best practices across AWS and Kubernetes environments
• Troubleshoot production issues, perform root cause analysis, and support incident resolution
• Collaborate closely with development and QA teams to streamline deployment and release processes

Required Skills & Qualifications

• 3+ years of hands-on experience as a DevOps Engineer or Cloud Engineer.
• Strong experience with AWS services, including:
• EC2, RDS, OpenSearch, VPC, S3
• Application Load Balancer (ALB), API Gateway, Lambda
• SNS and SQS.
• Hands-on experience with AWS EKS (Kubernetes)
• Strong knowledge of Docker and Helm charts
• Experience with Terraform for infrastructure provisioning and management
• Solid experience building and managing CI/CD pipelines using Jenkins
• Practical experience with Prometheus and Grafana for monitoring and alerting
• Proficiency in Python scripting for automation and operational tasks
• Good understanding of Linux systems, networking concepts, and cloud security
• Strong problem-solving and troubleshooting skills

Good to Have (Preferred Skills)

• Exposure to GitOps practices
• Experience managing multi-environment setups (Dev, QA, UAT, Production)
• Knowledge of cloud cost optimization techniques
• Understanding of Kubernetes security best practices
• Experience with log aggregation tools (e.g., ELK/OpenSearch stack)

Language Preference

• Fluency in English is mandatory.
• Fluency in Hindi is preferred.

 Company Overview:

     Planview has one mission: to build the future of connected work with market-leading portfolio management and work management solutions. Planview is a recognized innovator and industry leader, our solutions enable organizations to connect the business from ideas to impact, empowering companies to accelerate the achievement of what matters most. Our solutions span every class of work, resource, and organization to address the varying needs of diverse and distributed teams, departments, and enterprises.

As a Sr CloudOps Engineer II, you will oversee teams of Engineers and be a champion for configuration management, technologies in the cloud, and continuous improvement. You will work closely with global leaders to ensure that our applications, infrastructure, and processes are scalable, secure, and supportable. By leveraging your production experience and development skills you will work hand in hand with Engineers (Dev, DevOps, DBOps) to design and implement solutions that improve delivery of value to customers, reduce costs, and eliminate toil.

     Responsibilities (What you will do):

•  Guide the professional development of Engineers and support the teams to accomplish business goals
• Work closely with leaders in the Israel to align on priorities and architect, deliver, and manage our products
• Build systems that are secure, scalable, and self-healing.
• Manage and improve deployment pipelines.
• Triage and remediate production issues.
• Participate in on-call rotations for escalations.

Qualifications (What you will bring):

•   Bachelor's degree is CS or equivalent experience in related field.
• 2+ years managing Engineering teams.
• 8+ years of experience as a site reliability or platform engineer, preferably in a fast-scaling environment
• 5+ years administering Linux and Windows environments.
• 3+ years programming / scripting experience (e.g., Python, JavaScript, PowerShell)
• Strong technical knowledge in OS’s (Linux and Windows), virtualizations, storage systems, networking, and firewall implementations
• Maintaining production environments in the On Premise (90%) and Cloud (10%) (e.g., AWS, Google Cloud, Azure)
• Solid understanding of networking principles and how it applies to data flow and security.
• Automating deployments of cloud based available services (e.g., AWS EC2 / RDS, Docker, Kubernetes)
• Experience managing CI/CD infrastructures, with a strong proficiency in platforms like bitbucket and Jenkins to streamline deployment pipelines and ensure efficient software delivery.
• Management of resources using Infrastructure as Code tools (e.g., CloudFormation, Terraform, Chef)
• Knowledge of observability tools such as LogicMonitor, New Relic, Prometheus, and Coralogix, as well as their implementation.
• Worked within Agile and Lean software development teams.
• Experience working in globally distributed teams.
• Ability to look on the big picture and manage risks.

We are seeking an experienced Operations Lead to drive operational excellence and lead a dynamic team in our fast-paced environment. The ideal candidate will combine strong technical expertise in Python with proven leadership capabilities to optimize processes, ensure system reliability, and deliver results.

Key Responsibilities

• Team & stakeholder leadership - Lead 3-4 operations professionals and work cross-functionally with developers, system administrators, quants, and traders

• DevOps automation & deployment - Develop deployment pipelines, automate configuration management, and build Python-based tools for operational processes and system optimization

• Technical excellence & standards - Drive code reviews, establish development standards, ensure regional consistency with DevOps practices, and maintain technical documentation

• System operations & performance - Monitor and optimize system performance for high availability, scalability, and security while managing day-to-day operations

• Incident management & troubleshooting - Coordinate incident response, resolve infrastructure and deployment issues, and implement automated solutions to prevent recurring problems

• Strategic technical leadership - Make infrastructure decisions, identify operational requirements, design scalable architecture, and stay current with industry best practices

• Reporting & continuous improvement - Report on operational metrics and KPIs to senior leadership while actively contributing to DevOps process improvements

Qualifications and Experience

• Bachelor's degree in Computer Science, Engineering, or related technical field
• Proven experience of at least 5 years as a Software Engineer including at least 2 years as a DevOps Engineer or similar role, working with complex software projects and environments.
• Excellent knowledge with cloud technologies, containers and orchestration.
• Proficiency in scripting and programming languages such as Python and Bash.
• Experience with Linux operating systems and command-line tools.
• Proficient in using Git for version control.

Good to Have

• Experience with Nagios or similar monitoring and alerting systems
• Backend and/or frontend development experience for operational tooling
• Previous experience working in a trading firm or financial services environment
• Knowledge of database management and SQL
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Experience with DevOps practices and CI/CD pipelines
• Understanding of network protocols and system administration

Why You’ll Love Working Here

We’re a team that hustles—plain and simple. But we also believe life outside work matters. No cubicles, no suits—just great people doing great work in a space built for comfort and creativity.

Here’s what we offer:

💰 Competitive salary – Get paid what you’re worth.

🌴 Generous paid time off – Recharge and come back sharper.

🌍 Work with the best – Collaborate with top-tier global talent.

✈️ Adventure together – Annual offsites (mostly outside India) and regular team outings.

🎯 Performance rewards – Multiple bonuses for those who go above and beyond.

🏥 Health covered – Comprehensive insurance so you’re always protected.

⚡ Fun, not just work – On-site sports, games, and a lively workspace.

🧠 Learn and lead – Regular knowledge-sharing sessions led by your peers.

📚 Annual Education Stipend – Take any external course, bootcamp, or certification that makes you better at your craft.

🏋️ Stay fit – Gym memberships with equal employer contribution to keep you at your best.

🚚 Relocation support – Smooth move? We’ve got your back.

🏆 Friendly competition – Work challenges and extracurricular contests to keep things exciting.

We work hard, play hard, and grow together. Join us.

(P.S. We hire for talent, not pedigree—but if you’ve worked at a top tech co or fintech startup, we’d love to hear how you’ve shipped great products.)

About the Role

We are looking for a skilled and dedicated FreeSWITCH Engineer with hands-on experience in VoIP systems. You will play a key role in developing, configuring, and maintaining scalable and reliable FreeSWITCH-based voice infrastructures. This is a onsite role based in Gurugram location.

Key Responsibilities

• Design, deploy, and maintain FreeSWITCH servers and related VoIP infrastructure.
• Troubleshoot and resolve FreeSWITCH and VoIP-related issues.
• Develop custom dial plans, modules, and call routing logic.
• Work with SIP, RTP, and related VoIP protocols.
• Monitor system performance and ensure high availability.
• Collaborate with development, network, and support teams to optimize voice systems.
• Document configurations, workflows, and system changes.

Requirements

• Minimum 3 years of hands-on experience with FreeSWITCH in a production environment.
• Strong understanding of VoIP technologies and SIP protocol.
• Experience with Linux system administration.
• Familiarity with scripting languages (Bash, Python, Lua).
• Ability to work independently in a remote setup.
• Strong problem-solving and analytical skills.

Preferred Skills

• Experience with other VoIP platforms (Asterisk, Kamailio, OpenSIPS).
• Knowledge of WebRTC, RTP engines, or media servers.
• Exposure to monitoring tools (Grafana, Prometheus, Nagios).
• Familiarity with APIs and backend integration.

Why Join Us?

• Collaborative and supportive team environment.
• Opportunity to work on innovative VoIP solutions at scale.

• Job Title - DevOps Engineer

• Reports Into - Lead DevOps Engineer

• Location - India

A Little Bit about Kwalee….

Kwalee is one of the world’s leading multiplatform game developers and publishers, with well over 900 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. We also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope, Die by the Blade and Scathe.

What’s In It For You?

• Hybrid working - 3 days in the office, 2 days remote/ WFH is the norm

• Flexible working hours - we trust you to choose how and when you work best

• Profit sharing scheme - we win, you win 

• Private medical cover - delivered through BUPA

• Life Assurance - for long term peace of mind

• On site gym - take care of yourself

• Relocation support - available

• Quarterly Team Building days - we’ve done Paintballing, Go Karting & even Robot Wars

• Pitch and make your own games on https://www.kwalee.com/blog/inside-kwalee/what-are-creative-wednesdays/">Creative Wednesdays! 

Are You Up To The Challenge?

As a DevOps Engineer you have a passion for automation, security and building reliable expandable systems. You develop scripts and tools to automate deployment tasks and monitor critical aspects of the operation, resolve engineering problems and incidents. Collaborate with architects and developers to help create platforms for the future.

Your Team Mates

The DevOps team works closely with game developers, front-end and back-end server developers making, updating and monitoring application stacks in the cloud.Each team member has specific responsibilities with their own projects to manage and bring their own ideas to how the projects should work.  Everyone strives for the most efficient, secure and automated delivery of application code and supporting infrastructure.

What Does The Job Actually Involve?

• Find ways to automate tasks and monitoring systems to continuously  improve our systems.

• Develop scripts and tools to make our infrastructure resilient and efficient.

• Understand our applications and services and keep them running smoothly.

Your Hard Skills

• Minimum 1 years of experience on a dev ops engineering role

• Deep experience with Linux and Unix systems

• Networking basics knowledge (named, nginx, etc)

• Some coding experience  (Python, Ruby, Perl, etc.)

• Experience with common automation tools (Ex. Chef, Terraform, etc)

• AWS experience is a plus

• A creative mindset motivated by challenges and constantly striving for the best 

Your Soft Skills

Kwalee has grown fast in recent years but we’re very much a family of colleagues. We welcome people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances, and all we ask is that you collaborate, work hard, ask questions and have fun with your team and colleagues. 

We don’t like egos or arrogance and we love playing games and celebrating success together. If that sounds like you, then please apply.

A Little More About Kwalee

Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts.

Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle.

We have an amazing team of experts collaborating daily between our studios in Leamington Spa, Lisbon, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, Cyprus, the Philippines and many more places around the world. We’ve recently acquired our first external studio, TicTales, which is based in France. 

We have a truly global team making games for a global audience, and it’s paying off: - Kwalee has been voted the Best Large Studio and Best Leadership Team at the TIGA Awards (Independent Game Developers’ Association) and our games have been downloaded in every country on earth - including Antarctica!

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs