11+ Team Service Management Jobs in Bangalore (Bengaluru) | Team Service Management Job openings in Bangalore (Bengaluru)

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Strong Product Designer profile.

Mandatory (Experience 1) – Must have a minimum 5+ years of experience in end-to-end Product Design (UI + UX) for B2B SaaS products or consumer tech products.

Mandatory (Experience 2) – Must have hands-on experience in both UX and UI, including User Research, User Journey Mapping, Wireframing, Prototyping, and Visual Design.

Mandatory (Portfolio) – Must have a strong design portfolio showcasing case studies of complete product design work — including UX-focused projects such as user research, personas, user flows, information architecture, and high-fidelity UI designs for B2B dashboards, SaaS products, or consumer-facing apps.

Mandatory (Tools) – Must be proficient in design tools such as Figma (wireframing, prototyping, design systems).

Mandatory (Company) – B2B SaaS OR Top Consumer-Tech Products (Swiggy, Dunzo, Nykaa, Cred)

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in

2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role - Graphic Designer - Branding

Experience Level - 1.5 to 2 years

Location - Bangalore

**Please attach your Behance/portfolio link, so that we can take up your candidature**

Job Overview:

● The job description is very simple and is just 2 worded: Visual Design.

● Design packaging, posters, banners, characters, websites, logos, typography, illustrations and whatever comes your way because we strongly believe that the designs can make or break a brand.

● Hands-on experience in Adobe Creative Suite and Sketch.

● Strong Understanding of Visual Communication principles.

● Ability to interpret client needs and design briefs into actionable designs.

● Excellent interpersonal and communication skills to collaborate with other team members and stakeholders.

Over the last 11 years, Moshi Moshi has worked with over 1000+ Brands across India and Abroad too.

We are looking for people who can keep the creative flame lit.

We are looking at people who have an entrepreneur attitude toward all the work he/she does.

Basically, His/her gut feeling about the design helps the client build a brand.

Designation: Senior Python Django Developer 

Position: Senior Python Developer

Job Types: Full-time, Permanent

Pay: Up to ₹800,000.00 per year

Schedule: Day shift

Ability to commute/relocate: Bhopal Indrapuri (MP) And Bangalore JP Nagar

Experience: Back-end development: 4 years (Required)

Job Description:

We are looking for a highly skilled Senior Python Django Developer with extensive experience in building and scaling financial or payments-based applications. The ideal candidate has a deep understanding of system design, architecture patterns, and testing best practices, along with a strong grasp of the startup environment.

This role requires a balance of hands-on coding, architectural design, and collaboration across teams to deliver robust and scalable financial products.

Responsibilities:

• Design and develop scalable, secure, and high-performance applications using Python (Django framework).
• Architect system components, define database schemas, and optimize backend services for speed and efficiency.
• Lead and implement design patterns and software architecture best practices.
• Ensure code quality through comprehensive unit testing, integration testing, and participation in code reviews.
• Collaborate closely with Product, DevOps, QA, and Frontend teams to build seamless end-to-end solutions.
• Drive performance improvements, monitor system health, and troubleshoot production issues.
• Apply domain knowledge in payments and finance, including transaction processing, reconciliation, settlements, wallets, UPI, etc.
• Contribute to technical decision-making and mentor junior developers.

Requirements:

• 4 to 10 years of professional backend development experience with Python and Django.
• Strong background in payments/financial systems or FinTech applications.
• Proven experience in designing software architecture in a microservices or modular monolith environment.
• Experience working in fast-paced startup environments with agile practices.
• Proficiency in RESTful APIs, SQL (PostgreSQL/MySQL), NoSQL (MongoDB/Redis).
• Solid understanding of Docker, CI/CD pipelines, and cloud platforms (AWS/GCP/Azure).
• Hands-on experience with test-driven development (TDD) and frameworks like pytest, unit test, or factory boy.
• Familiarity with security best practices in financial applications (PCI compliance, data encryption, etc.).

Preferred Skills:

• Exposure to event-driven architecture (Celery, Kafka, RabbitMQ).
• Experience integrating with third-party payment gateways, banking APIs, or financial instruments.
• Understanding of DevOps and monitoring tools (Prometheus, ELK, Grafana).
• Contributions to open-source or personal finance-related projects.

Job Summary:

We are looking for a highly skilled and hands-on QA Lead with deep expertise in WebdriverIO, Automation Testing, and Manual Testing using JavaScript and TypeScript. The ideal candidate will lead QA efforts across projects, mentor team members, and ensure product quality across all stages of development.

Key Responsibilities:

> Lead the QA team in planning, designing, and executing test strategies (both automation and manual).

> Build and maintain test automation frameworks using WebdriverIO, JavaScript, and TypeScript. > Ensure thorough testing of web applications across different browsers and devices.

> Identify test requirements and track quality assurance metrics (e.g., defect densities and open defect counts).

> Collaborate with cross-functional teams (Developers, Product Owners, DevOps) to define quality standards.

> Drive continuous improvement in testing strategies and processes. > Review and analyze system specifications and identify areas of risk.

> Prepare detailed test reports and dashboards for leadership visibility.

Required Skills & Experience:

> 8+ years of QA experience with a minimum of 2+ years in a QA Lead role.

> Strong hands-on experience with WebdriverIO for automation testing.

> Proficiency in JavaScript and TypeScript.

> Solid understanding of both Manual and Automation testing practices.

> Experience in CI/CD integration for test automation pipelines.

> Familiarity with API testing tools like Postman or REST Assured is a plus.

> Strong knowledge of Agile/Scrum methodologies.

> Excellent communication, leadership, and mentoring skills.

Location = Delhi / Bengaluru

Profile = Assistant Manager / Manager - International & Domestic Sourcing (Metal Scraps). This is an urgent requirement.

Below are strict criterias.

1. Should have 4+ years of experience in international & domestic sourcing / purchasing / procurement of Aluminium / Metal / Alloy Scraps of various kinds i.e; Tense, Troma, TT, Zorba.

2.  Should've travelled to international locations for aforesaid sourcing purpose. (not strict).

• 5+ Years of experience in performance testing
• Must have proven experience in JMeter.
• Willing to join in a short notice period (20-25 days)
• Excellent proficiency in architecting and designing performance tests at an enterprise/application level on a variety of technical stacks based on the understanding of the architecture
• Excellent analytical skills and proficiency to dig down and pinpoint performance issues and recommend probable tuning solutions

• Work closely with the Delivery Manager and Sales team to understand client and project requirements and define the scope of the project.
• Prepare test strategy to deliver to the agreed scope within agreed timelines and budgets.
• Work with Delivery Manager and Resource Management Group to build the necessary team, either from the available internal pool or support hiring.
• Work with the Delivery Manager to develop the testing strategy.
• Understand the project delivery governance framework and ensure test planning, execution, and closure are done in accordance with the delivery framework.
• Prepare test plans to include timelines for activities and key milestones.
• Lead a team of 4-5 test engineers and work alongside test architects and SMEs.
• Work allocation to team members and monitoring performance and ensure completion of tasks by team members to agreed timelines.
• Coordinate system/application understanding sessions for team members with relevant client team member(s).
• Work with test architects to design, develop and maintain test automation framework, where required.
• Develop test automation suites, along with team members.
• Review output of team members for test coverage (functional) and in case of test automation framework and suites, review for adherence to good and efficient coding practices and coding standards, reusability, avoid redundancy and duplicity.
• Raise PRs and check-in code and in the process resolve any conflicts and sync issues.
• Ensure efficient versioning and maintenance of test automation code.
• Assist in troubleshooting and resolving technical and non-technical challenges and blockers faced by team members.
• Coaching and leading in practices like Pair Programming, Test-Driven Development (TDD), Behaviour-Driven Development (BDD), Continuous Integration (CI), Continuous Delivery (CD).
• Be the go-to person / first point of contact for any project-related queries or concerns, for both client and internal stakeholders.
• Preparation and distribution of periodic project progress mails and reports to the client and internal stakeholders.
• Risk management – early identification of risks and mitigation, and where required invoke relevant and timely escalation and support.
• Preparation and/or review of documentation, required across all phases of the project.
• Mentor and guide team members in helping them grow professionally.
• Provide feedback about team members to the Delivery Manager for periodic performance appraisal.

Qualification and mandatory experience

• Graduate or Post-graduate, an engineering graduate is desirable but not mandatory.
• Minimum 7 years of total experience in manual and automation testing of which at least 3 years as a hands-on Test Lead with proven experience of leading at least a 3-member team.

Mandatory Skills

• Knowledge of software QA methodologies, processes, and tools for manual and automation testing.
• At least 3 years proven experience of leading a minimum 3-member team in manual and automation testing.
• Experience of working in an Agile environment and delivering in sprints.
• At least 3+ years designing, developing, and maintaining Test Automation frameworks and solutions across various technology stacks and applications for web, mobile, API, and data validation.
• Expert level experience in at least one programming language, Java is preferable but not mandatory
• Expert level experience in debugging.
• Expert level experience in developing web UI test automation suite using Selenium or mobile UI test automation suite using Appium.
• Expert level experience in developing API test automation suite using Rest Assured.
• Raise PRs and merge test automation code.
• Knowledge of CI/CD tools and pipelines.
• Experience in at least one build tool like Jenkins, Maven or Gradle and setting up a build pipeline and integrated testing.
• Code management using Github or SVN.
• Test and defect management using JIRA or any other tool.
• Preparation of test documentation across various phases
• Preparation and distribution of periodic progress reports to internal and external stakeholders
• Excellent verbal and written communication are quintessential.

Desirable Skills

• Junit and TestNG for unit testing.
• Espresso for Android app automation.
• XCUI test for iOS app automation.
• Experience in non-functional testing, e.g., load/soak/performance, security, and accessibility, by using standard and new testing techniques.
• Experience in testing applications across eCommerce, banking, and fintech domains.

YOUR RESPONSIBILITIES

• Development and unit testing of web applications including back-end (microservices), maintenance & level 3 support of the same
• Assist Project Managers, Business Analysts, and Tech Lead in project planning (provide estimates, risk analysis, requirements analysis, technical options)
• Software Architecture
• Involvement in full life cycle of projects (including requirement analysis and system design, development and support if required)
• Support and work collaboratively with teams across areas of design, development, quality assurance and operations
• Commit your knowledge and experience into team success
• A small amount of travel (when needed) to work with other offices
• Attend meetings to discuss and demonstrate solutions at both technical and business level

 REQUIRED SKILLS AND EXPERIENCE                                                                                                           

• 5+ years web application development experience
• 3+ years developing with Python
• 3+ years developing with C# and .NET Framework 4.x
• Experience with ASP.NET MVC, ASP.NET WebAPI 2, LINQ, and WCF
• Dependency Injection and other common ASP.NET MVC design patterns
• Experience with API design and development using REST
• Experience with performance optimization
• Experience integrating security best practices into the SDLC
• Experience with object-oriented programming (OOP) and OOP patterns
• Experience with Git
• 1+ years of Agile development experience
• Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured                                                                                                
• Experience with SQL database schema design and querying. Microsoft SQL Server and PostGreSQL are used and preferred.

DESIRABLE SKILLS AND EXPERIENCE                                           

• Knowledge of JIRA, Bamboo, Confluence, or BitBucket is a plus.
• Experience with a JavaScript MVVM library such as Web Components, knockout.js, Angular, React, etc. is a plus (Web Components and knockout.js are used and preferred)
• Experience with HTML5/CSS3/JavaScript/ and AJAX is a plus
• SPA (Single Page Application) design and implementation is a plus
• Experience with any ORM such as Entity Framework or NHibernate is a plus (NHibernate is preferred)
• Experience with TypeScript is a plus
• Experience with MS Build is a plus
• Experience with CI/CD is a plus
• Experience with Object Mapping Frameworks (AutoMapper, etc) is a plus
• Understanding of OOD, DDD and TDD is a plus
• AWS-based development is a plus
• Knowledge of Flask is a plus.

PERSONAL SKILLS

• Clever personality
• Strong spirit skills set: conflict resistant, self -motivated, result-oriented, responsible, honest, “open”, courageous