11+ Team Service Management Jobs in Bangalore (Bengaluru) | Team Service Management Job openings in Bangalore (Bengaluru)

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Job Description:

We are looking for a skilled Salesforce Developer with strong experience in Apex, Lightning Web Components (LWC), and integrations.

Key Responsibilities:

• Develop and customize solutions using Apex, Triggers, and Visualforce
• Build UI components using Lightning Web Components (LWC)
• Design and implement integrations (REST/SOAP APIs, third-party systems)
• Work on Salesforce configuration (objects, workflows, flows, validations)
• Collaborate with functional teams to deliver scalable solutions
• Ensure code quality, performance optimization, and best practices

Required Skills:

• 5–7 years of Salesforce development experience
• Strong expertise in Apex, Triggers, and LWC
• Experience in Salesforce integrations (REST/SOAP, APIs)
• Good understanding of Governor Limits and data modelling
• Hands-on experience with Flows, Process Builder
• Knowledge of CI/CD and deployment tools (Copado/Git – good to have)
• Good communication and stakeholder management skills

Good to Have:

• Salesforce certifications (Platform Developer I/II)

About the company

Adia makes clinicians better diagnosticians. Adia Health revolutionizes clinical decision support by enhancing diagnostic accuracy and personalizing care. It modernizes the diagnostic process by automating optimal lab test selection and interpretation, utilizing a combination of expert medical insights, real-world data, and artificial intelligence. This approach not only streamlines the diagnostic journey but also ensures precise, individualized patient care by integrating comprehensive medical histories and collective platform knowledge. 

Position Overview 

We are seeking a highly skilled backend engineer specializing in integrations and platform development to join our dynamic team. The ideal candidate will have a background working in a complex domain and have a proven track record of success. This role requires a deep understanding of backend technologies, strong problem-solving skills, and the ability to collaborate effectively with cross-functional teams. 

Key Responsibilities 

1. Design, implement, and maintain scalable and secure integrations with third-party systems and APIs to enable seamless data exchange and functionality. 
2. Develop and maintain internal platform services and APIs to support various product features and business requirements. 
3. Collaborate with cross-functional teams to ensure smooth integration of backend services with user-facing applications. 
4. Work closely with product managers and stakeholders to understand integration requirements and translate them into technical solutions. 
5. Identify opportunities for performance optimization, scalability improvements, and system enhancements within the integration and platform infrastructure. 
6. Implement monitoring, logging, and alerting solutions to ensure the reliability and availability of integration services and platform components. 
7. Experience with HL7/FHIR is a huge plus. 

Qualifications 

• Bachlor's degree in Computer Science, Engineering, or a related field 
• Proven experience (5+ years) in backend development with expertise in building integrations and platform services 
• Proficiency in Node.js, JavaScript, TypeScript, MongoDB, SQL, noSQL, AWS (or other cloud providers like GCP or Azure) 
• Strong problem-solving skills and the ability to collaborate effectively with cross-functional teams in an agile environment 
• Experience working in a complex domain, ideally U.S. Healthcare 
• English fluency required 

Our client is a rapid growth stage Edtech start-up focused on solving the teacher shortage crisis in the US education system using technology by bringing teachers to the classrooms and giving them access to the right tools to teach students in a highly engaging manner.

The organization is a radically open-minded company that is scaling fast. They are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Teammates can have open, honest discussions that drive the company toward the mission. The company is in a stage of fast growth that will continue to open up new challenges and opportunities for the teams.

They have a development center in Mumbai and they are looking to scale up the teams in Pune and Bangalore as well.

What does the role entail:

• Design and implement test automation frameworks to ensure that the testing process is efficient, effective, and can be maintained over time.

• Analyse test results to identify areas for improvement in our educational product. You will work closely with the development team to identify and resolve any issues.

• Collaborate with other teams, such as development, product management, and user experience, to ensure that the testing process is integrated with the overall product development process

• Work to continuously improve the testing process, identifying opportunities to streamline and automate testing tasks.

Responsibilities:

• Design, develop, and implement comprehensive test plans and strategies for software products.

• Write, execute, and maintain automated test cases using a Selenium with Java and commercial automation tool (e.g.TestComplete, UFT, etc.).

• Evaluate and recommend automation tools and technologies and continuously assess their effectiveness.

• Work with stakeholders to define project requirements, timelines, and deliverables.

• Develop and implement automation standards and processes.

• Write code to automate the testing process, including the creation of test harnesses, stubs, and drivers.

• Collaborate with developers to identify areas for improvement in the development process.

• Understand how all components and interfaces of the product work together.

Must have skills:

• Bachelor's or master's degree in computer science, Information Technology, or a related field.

• 5 years of experience in the automation testing field.

• Strong coding and scripting skills in one or more OOPs programming languages (Java, Python, JavaScript, C#).

• Experience with enterprise commercial automation tools (Codeless tool) like TOSCA, TestComplete, Katalon, UFT etc.

• Expertise in Selenium WebDriver with Java Mandatory.

• Automation experience with CRM/ERP applications like Microsoft Dynamics 365.

• Experience in writing clear, concise and comprehensive test plans, test cases and test scripts.

• Practical experience in all types of testing including exploratory, functional and non-functional testing such as performance, reliability and security.

• Experience utilizing and testing web services, especially REST services.

• Familiar with build and continuous integration tools like Jenkins, Azure DevOps.

Please find below the required skill set

Skillsets:

• Strong Experience in Ruby on Rails
• Solid understanding of Ruby principles and core concepts.
• Good understanding of Object Oriented Concepts and principles.
• Understanding of RESTful/ SOAP APIs.
• Good understanding of front-end technologies including HTML5, CSS3, JavaScript, jQuery, ReactJS and Bootstrap framework.
• Knowledge/ Experience in SQL and PL/SQL programming.
• Excellent communication Skill.

We are looking for a JavaScript Developer who is motivated to combine the art of design with the art of
programming. Responsibilities will include implementing visual elements and their behaviors with user
interactions. You will work with both front-end and back-end web developers to build all client-side logic. You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions.

Responsibilities
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Work with an international team. Remote work / telecommuting is possible

Desired Skills and Experience
• Strong understanding of JavaScript, its quirks, and workarounds (our platform is pure JS)
• Solid experience (2+ years) with related Web Technologies ( HTML5, CSS3, SVG )
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Proficient understanding of CORS issues and ways to work with such issues
• Proficient understanding of social network APIs
• Good understanding of browser rendering behavior and performance
• Experience in mobile web development ( iOS / Android / Windows Mobile )
• Fluent with Linux/Unix environments
• Knowledge of PHP optional but desirable
• Writing and maintaining batch jobs to streamline processes (Shell, Perl etc.)
• Ability to set priorities and meet deadlines in a dynamic, fast paced environment
• Inclined to take ownership of tasks and to ship highly polished products with excellent attention to detail
• Responsible, self-motivated worker and team-player; excited about new technologies
• Strong verbal and written communication skills in English