11+ Team Service Management Jobs in Bangalore (Bengaluru) | Team Service Management Job openings in Bangalore (Bengaluru)
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REVIEW CRITERIA:
MANDATORY:
- Strong Customer Success, Large account management Profile
- Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
- Must have 3+ YOE in Team management
- Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
- Must be proficient in CRM and customer success tools
- Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu
PREFERRED:
- Retail, Manufacturing or FMCG
- Candidates for Hyderabad knowing any other south Indian language apart from Telegu
ROLE & RESPONSIBILITIES:
- Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
- Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
- Develop and execute customer success plans, including onboarding, training, and ongoing support.
- Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
- Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
- Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
- Monitor customer health metrics and proactively address any red flags to prevent churn.
- Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
- Stay up-to-date with industry trends and best practices in customer success management.
IDEAL CANDIDATE:
- Bachelor's degree in Business Administration, Accounts, or a related field.
- Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
- Proven track record of managing and retaining high-value customers.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
- Self-motivated and results-oriented, with the ability to work independently and as part of a team.
- Proficient in CRM software and other customer success tools.
- Ability to travel as needed to meet with customers.
Job Description:
We are looking for a dynamic HR Recruiter with 2+ years of experience in non-IT hiring. The ideal candidate should have strong communication skills and the ability to manage end-to-end recruitment processes.
Key Responsibilities:
- Handle end-to-end recruitment for non-IT roles
- Source candidates through job portals, social media, and references
- Screen and shortlist candidates based on job requirements
- Schedule and coordinate interviews with hiring managers
- Conduct initial HR interviews and evaluate candidate suitability
- Maintain candidate database and recruitment trackers
- Ensure timely closure of open positions
Key Skills:
- Good communication and interpersonal skills
- Strong sourcing and screening abilities
- Familiarity with job portals and recruitment tools
- Ability to work in a fast-paced environment
Senior Paid Media Executive (DM Team)
About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.
Job Role: Senior Paid Media Executive
Experience Level: 2.5+ Years
Location: Bangalore, Karnataka (On-site).
Responsibilities:
● Budget Handled on Google AdWords, Facebook Ads, Instagram Ads.
● Proven track results of Ad creation, execution and monitoring.
● Well aware of Meta ads, Instagram Ads, Google Ads, LinkedIn Ads, Facebook business manager.
● Create and manage content marketing strategies.
● Forecast marketing campaign growth and ROI for marketing campaigns
● Keep abreast of new social media sites, web technologies, and digital marketing trends; implement these new technologies in developing campaigns and update current campaigns to include new information.
● Drive traffic, generate leads to company pages.
● Adhering closely to deadlines & to budget, developing and revising ideas, and implementing projects.
Customer Support Executive
No.of Requirements: 100
Qualification : Any Graduate
Mode: Work from office
Fresher or 6+months experience
Language: English + Tamil/ Malayalam/ Kannada/ Hindi
English Versant -4 or 5
Shift- 9am to 8pm for females and 9am to 12pm for males
5 days working, 2 rotational week off
- Inbound process
- Voice process
- No sales
- No target
- It's a query resolution process
- Salary: Upto 20k take home + Pf & ESIC
Candidates those who are interested in BPO sector may eligible to apply
Angular (2+)
JavascriptAngular Developer – Job Description We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. Required Skills: • Should have 4+ years hands on experience in web technologies like JavaScript, HTML5 & CSS. • Expert level knowledge of JavaScript including latest edition(s) of JavaScript (ES2023). Knowledge of typescript is a plus. • Hands on experience with JavaScript frameworks like Angular, Angular Js and above versions • Good in Problem Solving. • Good team player • Excellent written and verbal communication skills About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider.
React Native
React.jsJavascript
iOS App DevelopmentWhat does the core role include?
- Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
- Designing stateless components in React Native
- Contributing in all phases of the development lifecycle
- Working with the developers to create and maintain a robust framework to support the apps
- Working with the developers to build the interface with a focus on usability features
What else can you expect in the role?
- Prepare and produce releases of software components
- Optimizing performance for the apps
- Problem-solving skills, analytical mind, and positive attitude
- Ability to think from end users perspective and focused on improving the overall product experience.
- Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
What can fetch you brownie points?
- Hands on experience with React Native is required
- Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
- Strong understanding of JavaScript ecosystem
- Hands on experience on Android in creating Hybrid / Native applications
- Demonstrable UI/UX experience on a large-scale app.
- Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
- Good knowledge of JS frameworks like ReactJS is a plus.
- Desired Skills and Experience
- Hybrid Apps,React Native, Native iOS and Android Architecture understanding
Vue.js
AngularJS (1.x)Angular (2+)React.jsJavascriptWe are looking for a full stack Java Developer with an experience of 1+ years. The individual should have good technical knowledge of Core Java, Sql, Spring, Spring Batch, Spring Boot, Apache Spark. Exposure to sql databases like Oracle, Mysql, Microsoft Sql is a must. Any experience / knowledge / certification on Cloud technology preferrably Microsoft Azure is good to have. Exposures to non sql databases like Neo4j or Document database is again good to have.
The individual should have good knowledge of design patterns and also be able to implement them in desired conditions. Finally the individual should be smart and look to provide solutions for problems.
Go Programming (Golang)
Java
Python
PostgreSQLEsper is looking for a software engineer to transform the customer experience
for developers and engineering teams using the platform of services to deploy
and build out their device fleets. You and your team will own services that will
enable customers to develop and customize their development process, along
with easing their use of Continuous Integration techniques for their software. We
need a leader that is experienced in delivering scalable multi-region fault tolerant
systems, is passionate about the developer tools space, is excited to have
software developers as their customers, and is obsessed about creating
compelling customer experiences.
In this role you will contribute to a critical and highly-visible function within the
Esper business. You will be given the opportunity to autonomously deliver the
technical direction of the service, and the feature roadmap. You will work with
extraordinary talent and have the opportunity to hire and shape the team to best
execute on the product. If you’re excited to have a large impact on Esper and the
device industry, you’ll find this role to be engaging, challenging, and full of
opportunities to learn and grow.
Key Responsibilities
Help drive business decisions with your technical input
Design, implement, test, deploy and maintain innovative software
solutions to transform service performance, durability, cost, and
security.
Use software engineering best practices to ensure a high standard of
quality for all of the team deliverables
Write high quality distributed system software
Work in an agile, startup-like development environment, where you are always working on the most important stuff.
Basic Qualifications
2 -4 years of professional software development experience
You’ve designed, built, scaled and maintained production services, and know how to compose a service oriented architecture.
Degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field.
You write high quality, well tested code to meet the needs of your customers
You are comfortable with programming languages like Go, Python, Java
You’ve good understanding of databases system like Postgres. Extensive Knowledge about Postgres is a big plus.
You’ve have worked with Docker, Kubernetes and have fundamental understanding of distributed systems like Kafka, Elasticsearch
Preferred Qualifications
Experience taking a lead role developing complex software systems that have successfully been delivered to customers.
Experience in communicating with users, other technical teams and senior management to collect requirements, describe software product features, technical designs and product strategy.
Knowledge of professional software engineering practices & best practices for full software development life cycle, including coding standards, code reviews, source control management, continuous deployments, testing and operations
Demonstrated ability to mentor junior software engineers in all aspects of their engineering skill-sets.
What we think makes us special
Esper is a fast-growing, well-funded company where everyone matters and you can see your impact daily. We trust our teammates and offer intense ownership and therefore accountability. We’re inventing the future and building something special. The team really enjoys what we do and cares about your input. We don’t hire just to fill a spot, we want you to make a difference.
As you help us build this special company, Esper will take care of you. We offer flexible vacation, regular hack-days, competitive pay and benefits, and room for advancement. We hire capable veterans so we avoid the drama and trust in each other’s work. Our worldwide footprint mixes different cultures for a unique experience. We also like to have fun because we play just as hard as we work.
- 4-8 years of experience in BI/DW
- 3+ years of experience with Microstrategy schema, design and development
- Experience in Microstrategy Cloud for Azure and connecting with Azure Synapse as Data Source
- Extensive experience in developing reports, dashboards and cubes in Microstrategy
- Advanced SQL coding skills
- Hands on development in BI reporting and performance tuning
- Should be able to prepare unit test cases and execute unit testing
JavaJavascriptPython
NodeJS (Node.js)We are an online private tutoring service with a dedicated team of experienced tutors from around the world. We were founded in 2014 to meet the growing need of students for non-traditional classroom learning. We emphasize self-discovery, and focus on transformational and independent learning.
Our teaching methods are custom-designed for the specific needs of our students. We offer 1-on-1 online tutoring delivered on our proprietary MySchoolPage Tutoring System- (MTS). Based on the latest cognitive theories for delivering online learning, the system consists of a highly interactive whiteboard and other multimedia tools. This enables students in virtual classrooms to write, speak, draw or discuss lessons.
We're passionate about education as a means of understanding in our world, which in turn propels our motivation to teach.
Responsibilities and Duties
1. Proficiency in Python, NodeJS, React JS, React Native
2. Strong understanding of basic data structures and algorithms.
3. Code in a variety of programming languages like Go, Java, C, Erlang. . You name it and embrace the right tool for the right job.
4. Exposure to AWS - Lambda is desirable.
5. Collaborate on system reliability, architecture and code quality
6. Good at applying right algorithms at the right place
7. Quickly adapt to the technology changes.
Required Experience, Skills and Qualifications
1. Experience as Full Stack developer 3 to 5 years.
2. Experienced with common API authentication methods like OAuth, JWT, etc.
3. Java server side frameworks(Like Spring, Hibernate)
4. know how to architecture and implement the systems and services to scale 1000x.
5. Should be able to handle REST or SOAP services.
6. Deal with Apache Kafka and Apache Spark.
7. Know the servers (AWS or Droplet or Kubernets whatever which work is better).
8. Good written and oral communication skills.
9. Should be a team player with a mind-set that is inclined towards innovation and bringing a difference
10. Must respect diverse culture and believe in technology as a process enabler
11. Should know or have inclination towards learning new techniques and tools for websites.
Location: Bangalore. Currently employees would be requested to work from home due to the Covid situation, but can be asked to come to office for meetings. Hence it is imperative for the selected employee to be physically located in Bangalore. In case, the candidate is not located in Bangalore, they should consider relocation to the city once Covid situation improves.
Immediate Joiners Required.
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