11+ Team Service Management Jobs in Bangalore (Bengaluru) | Team Service Management Job openings in Bangalore (Bengaluru)

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Role Overview

We are looking to hire a detail-oriented Finance Executive to manage end-to-end billing, receivables, and sales accounting operations.

This role is focused on ensuring accurate invoicing, smooth payment collection processes, and disciplined tracking of receivables to support healthy cash flow and financial accuracy.

The individual will work closely with sales, operations, and customer support teams to ensure seamless coordination across revenue-related processes.

Key Responsibilities

1. Billing & Invoicing Operations

• Generate and process customer invoices accurately and on time
• Ensure proper documentation and adherence to billing policies
• Handle invoice corrections and adjustments where required

2. Payment Processing & Collections Support

• Create and share payment links with customers via designated platforms
• Track incoming payments and ensure timely updates in systems
• Support follow-ups on pending collections and overdue accounts

3. Sales Accounting & Data Management

• Maintain accurate daily sales entries in accounting systems/ERP
• Record approved discounts, offers, and pricing adjustments
• Ensure data consistency between sales and finance records

4. Accounts Receivable Management

• Monitor receivables aging and highlight overdue accounts
• Reconcile customer payments against invoices
• Resolve discrepancies and payment mismatches

5. Cross-functional Coordination

• Work closely with Sales, Operations, and Customer Support teams
• Resolve billing-related queries and ensure smooth communication
• Support alignment between commercial and finance functions

6. Reporting & MIS

• Prepare periodic reports on invoicing, collections, and outstanding receivables
• Track discount utilization and revenue-related metrics
• Share insights to support financial planning and decision-making

7. Month-end & Compliance Support

• Support month-end closing activities related to revenue and receivables
• Ensure compliance with internal controls and documentation standards
• Assist in audit preparation and data validation

Requirements

• Bachelor’s degree in Commerce, Finance, Accounting, or related field
• 1–4 years of experience in billing, accounts receivable, or finance operations
• Strong understanding of invoicing, reconciliation, and receivables management
• Proficiency in Excel and accounting/ERP systems (Tally, Zoho, SAP, Oracle, etc.)
• High attention to detail and numerical accuracy
• Strong coordination and follow-up skills
• Ability to work in a fast-paced, process-driven environment

Power BI Analyst – EdTech (UAE Market)

📍 Location: Bangalore (Onsite)

🕔 Working Days: 5 Days

🏢 Industry: EdTech – Professional Training & Certification Programs

🌍 Market Focus: UAE

About Us – Learners Point

Learners Point Academy is a leading professional training institute in the UAE, empowering working professionals and organizations through globally recognised certification programs such as CMA, PMP, ACCA, CIA, and other corporate training solutions.

With a strong presence in the UAE market, we specialise in career-focused education, enterprise workforce development, and high-impact learning solutions designed to drive measurable professional growth.

As we expand our analytics capabilities, we are looking for a skilled

Power BI Analyst to support business intelligence and data-driven decision-making across our Professional Training Programs.

Role Overview

The Power BI Analyst will be responsible for transforming business, learner, and sales data into actionable dashboards and reports that enhance performance tracking, learner engagement, and revenue optimisation.

Key Responsibilities

• Design, develop, and maintain interactive dashboards using Microsoft Power BI
• Develop advanced reports using DAX, data modelling, and Power Query
• Analyze training program performance (enrollments, retention, completion rates, revenue)
• Build KPI dashboards for:
• Sales & Reactivation Team
• Academic & Training Team
• Leadership & Management
• Extract and manage data using SQL from databases and CRM systems
• Automate reporting processes and ensure data accuracy
• Translate business requirements into technical BI solutions
• Present insights through clear and compelling data storytelling

Required Technical Skills

• Strong experience in Power BI (Desktop & Service)
• Proficiency in:
• DAX (Measures, Time Intelligence)
• Data Modeling (Star & Snowflake Schema)
• Power Query (ETL)
• Good knowledge of SQL
• Advanced Excel (Pivot Tables, Power Pivot, Lookup Functions)
• Experience integrating data from CRM, LMS, or ERP systems

Industry-Specific Requirements (EdTech Focus)

• Understanding of:
• Learner engagement metrics
• Course completion & drop-off analysis
• Revenue per program
• Student retention analytics
• Experience working with Professional Certification Programs is an added advantage
• Familiarity with UAE market reporting standards preferred

Preferred Skills

• Exposure to Azure Data Services
• Dashboard design best practices
• Ability to manage large datasets
• Strong analytical mindset with business understanding

Soft Skills

• Strong communication & stakeholder management skills
• Business-oriented thinking
• Problem-solving mindset
• Attention to detail

Experience & Qualification

• Bachelor’s Degree in Computer Science, Data Analytics, Statistics, or related field
• 2–8 years of experience as a Power BI / Data Analyst (EdTech preferred)
• UAE or GCC market exposure is a plus

We are seeking a skilled SailPoint IdentityIQ Developer to join our Identity and Access Management (IAM) team. The ideal candidate will be responsible for designing, developing, implementing, and supporting SailPoint IIQ solutions to manage user identities, entitlements, and access privileges across the enterprise.

Key Responsibilities:

• Design and implement SailPoint IIQ solutions including lifecycle events, certifications, policies, and workflows.
• Develop custom connectors and integrate SailPoint with various systems (e.g., Active Directory, databases, cloud platforms).
• Configure and customize SailPoint IIQ components such as rules, roles, policies, and tasks.
• Perform application onboarding and connector development.
• Troubleshoot and resolve issues related to identity provisioning and access governance.
• Collaborate with cross-functional teams including security, compliance, and application owners.
• Maintain documentation for configurations, processes, and procedures.
• Participate in code reviews, testing, and deployment activities.
• Ensure compliance with security policies and regulatory requirements.

Required Skills & Qualifications:

• 3+ years of hands-on experience with SailPoint IdentityIQ.
• Strong understanding of IAM concepts: provisioning, de-provisioning, RBAC, SOD, access reviews.
• Proficiency in Java, BeanShell, XML, and web services (REST/SOAP).
• Experience with directory services (LDAP, Active Directory) and databases (SQL).
• Familiarity with cloud platforms (AWS, Azure, GCP) is a plus.
• Strong problem-solving and analytical skills.
• Excellent communication and documentation skills.

Role & responsibilities

• Develop engaging and informative content for the solar market, ensuring accuracy and clarity.
• Research and understand target audiences to tailor content accordingly. Ability to draft content for different mediums is a bonus. 
• Work collaboratively with the operations team, sales and marketing team, and other team members to get all aspects of solar covered in content.
• Maintain a strong understanding of current solar market trends and terminology.
• Edit and proofread content to adhere to style guidelines. 
• Stay up-to-date on the latest content marketing trends and best practices.
• Assist with other Marketing & Communications collaterals on a need basis.

Preferred candidate profile

• Bachelor's Degree in Mass Communication or relevant field
• At least 3 to 5 years of experience in content writing for B2b, SaaS or technical topics
• Strong understanding of Solar terminology and market trends is appreciated
• Excellent writing skills, with the ability to craft clear, concise, and engaging content
• Proven ability to research and gather information effectively.
• Excellent communication and collaboration skills.
• Ability to manage multiple projects simultaneously and meet deadlines consistently.

Perks and benefits

• Opportunity to fight Climate Change
• A fabulous and flexible work environment
• Independence to operate freely
• Results-oriented work culture
• Attractive Pay
• Attractive Health Benefits
• Attraction Employee Stock Options
• Massive growth potential   

Amagi is a SaaS platform that lets every content owner deliver their content to consumers anytime, anywhere, to any device. Amagi helps bring entertainment to hundreds of millions of consumers leading the transformation in media consumption. We believe in a connected ecosystem bringing content owners, distribution platforms, consumers and advertisers together to create great experiences.

Amagi grew by 136% last year and is on its way to double itself again this year. The market leader in FAST (Free Ad-supported Streaming TV), it delivers more than 500 media brands to 1500+ end points and is growing exponentially.

At Amagi, our Internal Enterprise Platforms are key to our continued growth. The success of our products is dependent on the success of our internal processes and their ability to provide scalable, reliable and intuitive experiences to our customers, partners and internal stakeholders.

We are looking for an Engineering Director to help us lead the efforts of building Enterprise platforms to automate Lead to Cash process area including setting up the CRM platform, implementation of billing platform and automating process areas related to managing the disputes, account receivables and account payables. The ideal candidate would be responsible for the successful delivery of a scalable and flexible Enterprise platform, applications and workflows related to Lead to Cash process area.

Role reporting into: Chief Executive Officer

Individuals reporting into this role: Software Development Manager - CRM, Software Development Manager - Billing and AR/AP

Location: Bangalore, India

Key responsibilities include (but are not limited to):

• Participate in the overall design and development discussions
• Support Product Management team in establishing product roadmaps.
• Instil a customer centric and quality-focused culture by using best practices and metrics to ensure desired outcomes
• Focus on building a high performing and highly skilled team.
• Drive engineering excellence by tracking engineering efficiency using relevant metrics
• Demonstrate strong business and technology acumen.

Person Specification:

• 18+ years of overall SDLC experience with 10+ years of experience managing large scale cloud application/platform engineering teams.
• Well versed with at least of one cloud of the platforms, AWS or GCP
• Experience developing the usage/subscription based billing for SaaS products, working with CRM and ERP platforms.
• Strong CS fundamentals (object oriented analysis, data structures, algorithms)
• Experience delivering highly available, scalable, low latency and robust distributed cloud systems.
• Experience with both SQL and NoSQL technologies
• Excellent command over Data Structures and Algorithms.
• Good exposure to CI/CD & Devops environments.
• Knowledge of core Finance & Operations concepts
• Salesforce sales and revenue cloud knowledge
• NetSuite, Salesforce, Freshdesk integration experience
• Working experience with any of the enterprise cloud platforms or applications.

   3+ years of experience in deployment, monitoring, tuning, and administration of high concurrency MySQL production databases.

• Solid understanding of writing optimized SQL queries on MySQL databases
• Understanding of AWS, VPC, networking, security groups, IAM, and roles.
• Expertise in scripting in Python or Shell/Powershell
• Must have experience in large scale data migrations
• Excellent communication skills.