11+ Team Service Management Jobs in Bangalore (Bengaluru) | Team Service Management Job openings in Bangalore (Bengaluru)

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

About - The company is an online discovery platform that offers direct-to-home product trials for D2C brands.

Location- Bangalore

Series- B

Responsibilities

• Lead simultaneous development for multiple business verticals.Design & develop highly scalable, reliable, secure, and fault-tolerant systems.Ensure that exceptional standards are maintained in all aspects of engineering.Collaborate with other engineering teams to learn and share best practices.Take ownership of technical performance metrics and strive actively to improve them.Mentors junior members of the team and contributes to code reviews.

Requirements

• A passion to solve tough engineering/data challenges.Be well versed with cloud computing platforms AWS/GCPExperience with SQL technologies (MySQL,PostgreSQL)Experience working with NoSQL technologies (MongoDB,ElasticSearch)Excellent Programming skills in Python/Java/GoLangBig Data streaming services (Kinesis ,Kafka ,RabbitMQ)Distributed cache systems (Redis ,Memcache)Advanced data solutions (BigQuery, RedShift, DynamoDB, Cassandra)Automated testing frameworks and CI/CD pipelinesInfrastructure orchestration(Docker/Kubernetes/Nginx)Cloud-native tech like Lambda,ASG,CDN,ELB,SNS/SQS,S3 Route53 SES

Job Description for Digital Marketing Executive

• Contribute to the development of an overall strategy for digital marketing.
• Develop and implement digital marketing campaigns across a broad range of media (SEO, SEM, social media, email, mobile, display).
• Provide management and maintenance to the company’s owned media, such as websites, mobile apps, and CRM/email software.
• Creating engaging and relevant digital content for distribution across a variety of digital platforms.
• Campaign management for social media.
• Management of digital advertising campaigns.
• Campaign management for search engine optimization.
• Ensure that conversions, pixels, and events are tracked on the website and across various digital platforms.
• Identify market trends, the brand’s audience, and competitors, along with the entire consumer journey to increase engagement and conversion.
• To develop optimization plans, analyze data from digital marketing analytics reports, and share insights with team members.
• Share insights with the rest of the team on new technologies, emerging digital tools, and digital marketing trends.

Requirements for Digital marketing executive

The following qualifications are required if you are applying for a digital marketing executive job position:

• An undergraduate or graduate degree in marketing or a related field is required.
• Experience, ideally within the industry, in digital marketing.
• Independently handling the content.
• Efforts to lead and manage SEO/SEM, marketing databases, email campaigns, social media campaigns, and display advertising campaigns.
• Optimization of landing pages and conversion funnels.
• Multivariate and A/B testing experience.
• The digital marketing executive job role needs an understanding of ad serving tools.
• Knowledge of how to set up and optimize PPC campaigns across all major search engines.
• Having a working understanding of HTML, CSS, as well as JavaScript.

About Us

Nimesa is a fast-growing enterprise software start-up founded by ex-Netapp, EMC, and Oracle executives, that is looking to revolutionize Disaster Management of cloud-native applications through its proprietary patent pending and award-winning ADM (Application Data Mesh) technology. 

We help our customers to instantly recover their cloud environment after any catastrophic event such as cyber-attacks, outages, or human error. 

We cater to top Industries like BFSI, Fintech, E-commerce, Medicare, and SaaS to protect their Business Continuity and investment in AWS and other Cloud Platform.

Key Responsibilities

•  Assist in the design and development of user interfaces for web applications.
• Collaborate with the development team to create wireframes, mockups, and prototypes.
• Support user research efforts by conducting surveys, interviews, and usability testing.
• Contribute to the creation of engaging presentations and marketing materials.
• Develop graphics for various marketing channels including social media, email campaigns, and website.
• Work closely with cross-functional teams to ensure design alignment with business goals.
• Learn and grow by actively participating in team meetings and design critiques.

Qualifications

• Pursuing/Completed a degree in Graphic Design, HCI, Visual Communication, or related field.
• Basic understanding of design principles and best practices.
• Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, Canva, or equivalent.
• Strong communication skills with the ability to effectively articulate design ideas.
• Ability to work independently as well as collaborate in a team environment.
• Eagerness to learn and grow in the field of designing.
• Availability to work in the office.

Benefits

• Gain valuable hands-on experience in designing in a supportive and collaborative environment.
• Work on real-world projects and make meaningful contributions to our products.
• Opportunity to learn, understand about your strengths, and enhance your skills.
• Potential for future full-time employment based on performance and company needs.

• Planning and scheduling Deliverability Assessments (DA) for critical deals
•  Review of overall solution approach
•  Coordinating with service-line Subject Matter Experts(SME) and facilitating DA
•  Review the solution and identify risks based on experience/expertise in specific service-lines
• Articulation of risks and creation of risk reports based on SME connects
• Coordination with key stakeholders on risk mitigation/closure actions
• Creation of RAID(Risk-Assumption-Issue-Dependency) logs for senior leadership reviews

Role: QA LEAD

Experience: 8 – 9 years

Responsibilities:

• Manual and Automation testing,
• ETL Testing, Basic SQL queries, API testing using Postman, Selenium-Java/Python, Develop Automation Framework experience from scratch
• At least 2 -3 years of Automation testing experience on Selenium or Cypress hands on experience in any Low-code Test Automation tool
• Manufacturing domain knowledge, Product testing, Agile/Scrum, Azure/JIRA, Katalon Studio (or any record and playback testing tool)
• GitHub,hands-on, Docker hands on experience
• Lead QA team and work as an individual contributor
• Reporting to QA Manager/Release Manager
• Team Management, Provide Trainings to team, Functional KT
• Test Plan, Test Scenarios, Test Case draft, Review
• Send Weekly QA Status report to stakeholders
• Send QA summary report on every release
• Prepare UAT Release notes
• UAT testing, Bug Triage, Regression testing
• Good in Test Effort Estimation
• Self-Driven
• Excellent communication and critical thinking skills.
• Expert in Agile Project Methodology using Azure DevOps board for bug management applied to product/project development.

About the role:

1. Around 8-9 years of experience in QA testing that includes around 2 years as a QA Lead and extensively involved in Test Planning Creation, developing & executing test cases, reviewing and monitoring progress, planning & managing dependencies, risks and resources, schedules, estimates, test reports in Telecom domains.
2. Experience with functional and automated testing on web application
3. Good understanding of Software Development Life Cycle (SDLC) and all stages of QA and Defect Life Cycles
4. Experience with Agile software development (Scrum)
5. API testing
6. Experience in both manual and automation testing with Selenium (Java/Python)
7. Strong experience with executing stored procedures for ETL and SQL queries to perform the Database testing.
8. Experience working on Reports data validation.
9. Experience in developing test plans, test cases, defect logging.
10. Actively involved in GUI, Functional, Integration, System, Regression, E2E testing, Post Validation Test, User acceptance, and Database testing
11. Familiarity of Quality Assurance standards, processes methodologies and strategies
12. Strong in analysing business requirements and specifications and development of test plans, test scripts, test cases and executing them
13. Experience in leading a testing team, assigning, and tracking tasks provided to team members
14. Self - motivated, team-oriented individual with strong problem-solving abilities
15. Good to have – Experience in testing AI based web application
16. Work with Release Manager to make sure Release process is followed in all the phases of SDLC and defined checkpoints, entry and exit criteria are met

• 3 - 6 years of software development, and operations experience deploying and maintaining multi-tiered infrastructure and applications at scale.
• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Experience managing any distributed NoSQL system (Kafka/Cassandra/etc.)
• Experience with Containers, Microservices, deployment and service orchestration using Kubernetes, EKS (preferred), AKS or GKE.
• Strong scripting language knowledge, such as Python, Shell
• Experience and a deep understanding of Kubernetes.
• Experience in Continuous Integration and Delivery.
• Work collaboratively with software engineers to define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure
• Ensure configuration and compliance with configuration management tools
• Administer and troubleshoot Linux-based systems
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimization