11+ Team Service Management Jobs in Bangalore (Bengaluru) | Team Service Management Job openings in Bangalore (Bengaluru)

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Responsibilities:

● Curate compelling content and promotional materials to drive course promotion and brand awareness.

● Manage push notifications, email campaigns, and other marketing initiatives to engage and retain customers.

● Develop and implement effective retention strategies to reduce churn and increase customer loyalty.

● Develop out-of-the-box ideas to generate revenue and enhance brand awareness.

● Analyze campaign performance data and make data-driven decisions to optimize marketing efforts.

● Collaborate with designers to create visually appealing creatives for marketing materials.

● Work closely with cross-functional teams, such as product, support, and tech, to optimize the customer experience and increase retention.

● Generate revenue through strategic marketing initiatives and activities.

● Manage affiliate programs to drive sales and revenue.

● Stay informed about industry trends, competitor actions, and market developments

Role Summary:

We are seeking a proactive and persuasive Telecaller to join our fast paced real estate team. The candidate will be responsible for contacting potential buyers, understanding their property requirements, providing relevant information, and scheduling site visits. The goal is to convert

leads into prospects and contribute to the company’s sales pipeline.

Key Responsibilities:

• Make outbound calls to potential clients based on leads provided.

• Understand customer requirements and provide relevant property information.

• Systematic follow-up with interested leads and timely updates on new offers.

• Schedule and coordinate site visits with sales teams and clients.

• Maintain accurate records of all conversations and lead progress using CRM tools.

• Achieve daily/weekly/monthly targets for calls and conversions.

• Handle customer inquiries professionally and escalate issues when needed.

Whatsapp blast and email marketing to be carried out.

⸻

Job Specification (JS):

Education qualifications:

• Minimum preferred: Bachelor’s degree in any field.

Experience:

• 2-3+ years of experience in telecalling, telesales, or customer support.

• Experience in real estate or similar industry is an added advantage.

Skills & Competencies:

• Excellent verbal communication skills in English and local & regional specific languages (Hindi, Kannada & Tamil).

• Good convincing and negotiation skills.

• Confident, energetic, and customer-focused.

• Ability to handle rejection and remain calm under pressure.

• Basic computer knowledge and experience with MS Office.

Other Requirements:

• Willing to work in a target-driven environment.

• Must be comfortable with working on weekends and fixed weekday offs (as per company’s norms).

Responsibilities include:

Leading with the marketing team to understand design requirements and objectives.

Creating visually appealing graphics for various platforms, including social media, website, presentations, and print materials.

Developing unique design concepts that convey our brand's personality and value proposition.

Designing graphics for B2B campaigns that effectively communicate key messages.

Maintaining brand consistency across all visual assets.

Creating motion graphics and video content, if experienced, to enhance storytelling and engagement.

Managing multiple design projects simultaneously and delivering high-quality designs within deadlines. Staying updated with design trends, industry best practices, and incorporating innovative ideas into your work.

Qualifications and Experience:

2-4 years of proven experience in graphic design roles.

Strong portfolio showcasing a diverse range of design projects for both B2B and B2C brands.

Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) Microsoft Powerpoint and other relevant design tools.

Excellent understanding of design principles, typography, color theory, and layout.

Good communication skills to effectively interpret design briefs and collaborate with cross-functional teams.

Experience in motion graphics or video editing is a plus.

Knowledge of UI/UX design principles is beneficial but not mandatory.

Attributes and Skills:

Creative mindset with a keen eye for detail.

Ability to think conceptually and translate ideas into visually appealing designs.

Strong organizational and time management skills to handle multiple projects and meet deadlines.

Adaptability to work in a fast-paced environment with evolving design requirements.

Collaborative approach, open to feedback, and willing to iterate on designs based on input.

Read The Details Properly Before Applying

To Apply Kindly submit your previous work or portfolio to aslikahani.com along with,

Current CTC

Expected CTC

Notice Period

Expected Date of Joining

Current Location

Reason Behind Relocation / Job Change

Location: Bangalore

Job Title: Video Editor

Company Overview:

SriStar Group is a dynamic conglomerate with a diverse portfolio spanning the Gold Industry, Media & Entertainment, Hospitality, Real Estate, and more. Our company prides itself on fostering creativity, innovation, and excellence across all sectors. Joining SriStar means embarking on a journey filled with excitement, growth opportunities, and the chance to make a meaningful impact in multiple industries.

Position Overview:

We are seeking a talented Video Editor to join our Media & Entertainment division. The ideal candidate will be passionate about storytelling and possess strong technical skills in video editing. This role offers the opportunity to work on a variety of projects across different sectors, providing exposure to diverse content creation opportunities.

Responsibilities:

- Edit raw video footage into engaging and compelling content for various platforms, including social media, websites, and promotional materials.

- Collaborate with content creators, producers, and directors to understand project requirements and vision.

- Utilize industry-standard software and tools to enhance video quality, including editing for pacing, sound, color correction, and visual effects.

- Ensure consistency in brand messaging and style across all video content.

- Stay updated on industry trends and best practices in video editing techniques and software.

- Manage and organize video assets, maintaining an efficient workflow throughout the editing process.

- Meet project deadlines and deliver high-quality videos that meet or exceed client expectations.

- Adapt quickly to feedback and make necessary revisions to video edits as required.

Skills and Qualifications:

- Proven experience as a Video Editor, with a strong portfolio showcasing editing skills and creative storytelling abilities.

- Proficiency in video editing software such as Adobe Premiere Pro or similar programs.

- Strong understanding of video production processes, including shooting, editing, and post-production techniques.

- Excellent attention to detail and ability to maintain high-quality standards in editing and final output.

- Creative mindset with the ability to bring ideas to life through visual storytelling.

- Strong communication and collaboration skills, with the ability to work effectively in a team environment.

- Ability to manage multiple projects simultaneously and prioritize tasks to meet deadlines.

- Experience with motion graphics, animation, or visual effects is a plus.

Additional Information:

- This is a full-time, in-office position located at Malleshwaram Bangalore.

- Shortlisted candidates will be contacted for further assessment, including a portfolio review and interview.

- SriStar Group is committed to creating an inclusive and diverse workplace and is proud to be an equal opportunity employer.

Application Instructions:

To apply, please submit your resume and a link to your portfolio demonstrating your video editing work. Additionally, include a cover letter highlighting your relevant experience and why you are the perfect fit for this role at SriStar Group. We look forward to reviewing your application!

Selected intern's day-to-day responsibilities include:

1. Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification

2. Generate, edit, publish and share daily content (original text, images, video, or HTML) that builds meaningful connections and encourages community members to take action

3. Set up and optimize company pages within each platform to increase the visibility of the company's social content

4. Moderate all user-generated content in line with the moderation policy for each community

5. Create editorial calendars and syndication schedules

6. Continuously improve by capturing and analyzing the appropriate social data/metrics, insights, and best practices, and then acting on the information

7. Collaborate with other departments (customer relations, sales, etc.) to manage reputation, identify key players, and coordinate actions

Who can apply:

1. Internship experience or knowledge on SMM

2. Immediate Joining

3. Should be available for 3 months.
4. Part time Internship

Senior Software Engineer - Backend

About the company

We are building analytics on natural language to help product development teams learn from large-scale customer feedback. Since our inception in 2020, we have been backed by top-tier VC firms from Silicon Valley and India. Today, we are proud to partner with some of the fastest scaling Product Led Growth companies. We are growing really fast and excited about having more people join us on this journey

Roles & Responsibilities

• Working closely with founders to develop the entire backend and build out product features at a rapid pace.
• Identifying and driving innovative solutions to address the most critical needs of our customers.
• Work in close collaboration with cross-functional partners in data science, design and frontend functions.
• Solve complex MLOps (model deployment, monitoring, training) challenges.
• Build cost effective and scalable systems.
• Contribute to product development by pitching in with ideas and doing proof-of-concepts.

Qualifications

• Over 2 years of work experience in the industry.
• Experience of domain modelling and deep understanding of distributed systems.
• Proficiency with any part of our technology stack: Golang, Serverless, Event Driven Architectures, NoSql/SQL, Elastic Search, Graphql, Microservice Architecture
• Hands-on experience in using versioning systems like Git.
• Experience working with CI/CD pipelines.
• Experience with automated test suites
• Strong interpersonal skills and a desire to work collaboratively to achieve objectives
• Excellent organisational and analytical abilities

Benefits and Perks

• Autonomy and Ownership
• Smart, Humble and Friendly peers
• Competitive remuneration package with equity options
• Generous vacation
• Maternity and Paternity leaves
• Learning & Development resources
• Initial grant to setup home-office 
• Monthly stipend for coffee / nutritional supplements

This innovative startup offers ready to drink alcoholic beverages for the global Indian. They are disrupting a $35bn market by offering consumers more choice, better packaging and an aspirational experience. The company is on track to be sold in more than 1000 outlets by the end of the year, and has raised a seed round of ~ $500mn from well known VCs and founders including First Cheque, Letsventure and Bhavish Agarwal.

The company was founded by an IIT Bombay alum who has more than a decade of experience in established global FMCG companies like P&G, as well as startups like Ola and FoodPanda.

As a Key Account Manager, you will be developing and managing a portfolio of Key Accounts and handling off-premise as well on on-premise sales.

What you will do:

• Handling key accounts, strategizing and driving sales and ensuring increase in business for the company
• Acquiring a thorough understanding of the business needs and requirements of the key customers
• Educating and updating the customers about the company’s products
• Serving as an important link of communication between key customers and the management
• Building and maintaining long-term professional relationships with the customers, obtaining feedback from customers and also handling escalations, if any
• Handling contracts and renewal with regards to the key accounts assigned
• Handling the commercial agreements, pricing, quotations etc. of the key accounts managed and reporting the same to the management
• Periodic review and course correction of sales plans as well as the key accounts and reporting the same to the management
• Handling internal stakeholders such as various internal teams and external stakeholders such as customers
• Analyzing and having an in-depth knowledge of competition and current market trends and reporting the same to the management in regular intervals
• Ensuring compliance of Government rules, laws and regulations while handling various documents, contracts and agreements

Desired Candidate Profile