11+ Team Service Management Jobs in Bangalore (Bengaluru) | Team Service Management Job openings in Bangalore (Bengaluru)

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

About the Company –

OTO is re-imagining how 20M two-wheelers are bought & financed every year in India. We aim to simplify

the complete experience of buying and owning a two-wheeler by building products that are customer-centric and scalable. We are backed by some of the best Fintech Experts and Institutional Funds in the

country

Designation - Assistant Manager - Sales Trainer

Skills and Qualifications

Bachelor’s Degree.

3 to 5 years of experience.

Experience developing training materials.

Attention to detail.

Excellent written and oral communication skills

Fluency in Hindi is a must.

Job Responsibilities and Duties:

Complete training for all new hires and continual training for the entire sales staff.

Discipline and provide coaching to salespeople as necessary.

Engage in one-on-one reviews with salespeople to maximize performance.

Strategize new training methods to be implemented.

Partner with sales and marketing departments to set and progress toward goals.

Collect and interpret data to determine the effectiveness of training techniques.

Write and publish training materials.

Profile: Salesforce Developer

Experience: 4+ years

Location: Pune, Nagpur, Indore, Bangalore (Remote options available)

Salary: Up to 15 LPA

Job Description

We're looking for a skilled Salesforce Developer with strong experience in API development, integrations, and Lightning Web Components (LWC). The ideal candidate will have hands-on expertise with Salesforce Service Cloud and Data Cloud implementations.

Requirements

• 4+ years of Salesforce development experience
• Expert knowledge of Salesforce APIs and integration patterns
• Proficiency in Lightning Web Components (LWC) development
• Experience implementing and configuring Service Cloud solutions
• Hands-on experience with Salesforce Data Cloud
• Experience with data migration and ETL processes
• Ability to design and implement scalable Salesforce solutions
• Strong problem-solving abilities and attention to detail
• Excellent communication skills

Preferred Qualifications

• Salesforce certifications (Platform Developer I/II, Application Architect)
• Experience with Apex, SOQL, and Lightning Design System
• Background in middleware tools and REST/SOAP web services
• Knowledge of JavaScript frameworks

• Experience with Infrastructure-as-Code tools(IaS) like Terraform and Cloud Formation.
• Proficiency in cloud-native technologies and architectures (Docker/ Kubernetes), Ci/CD pipelines.
• Good experience in Javascript.
• Expertise in Linux / Windows environment.
• Good Experience in Scripting languages like PowerShell / Bash/ Python.
• Proficiency in revision control and DevOps best practices like Git

Job Title: Carbon Management Solutions Sales Specialist

Job Overview: As a Sales Representative for Carbon Management Solutions, you'll seek new business opportunities in carbon management and sustainability. You'll work closely with potential clients, understanding their needs and demonstrating how our software and services can help them achieve their environmental goals.

Key Responsibilities:

1. Prospecting and Lead Generation:
2. Client Engagement:
3. Product Knowledge:
4. Sales Presentations:
5. Proposal and Contract Negotiation:
6. Market Analysis:
7. Customer Support:
8. Sales Reporting:

Qualifications:

• A Bachelor's or Master's Degree (Preferably in Business Administration or Sustainability with Sales and Marketing as specialization).A demonstrated track record of 3-5 years in successful sales, with a preference for experience in software or the sustainability sector.
• A solid grasp of Carbon Management Solutions and its market, sustainability reporting standards, sustainable development
• Good B2B network
• Exceptional skills in communication, presentation, and negotiation.
• Self-driven, results-focused, and the ability to work autonomously.
• Proficiency in utilizing CRM software and other sales tools

Benefits:

• Attractive compensation package featuring a competitive base salary and commission structure.
• Comprehensive health, dental, and retirement benefits.
• Continuous training and avenues for professional growth.
• The chance to collaborate with an innovative company at the forefront of the Green Economy

About PlanetWise

PlanetWise, founded by experts in Singapore, offers integrated sustainability solutions to diverse clients. They help measure carbon footprints, create reduction plans, and deliver tangible benefits through process improvement and technology.

Job Responsibilities:

Support, maintain, and enhance existing and new product functionality for trading software in a real-time, multi-threaded, multi-tier server architecture environment to create high and low level design for concurrent high throughput, low latency software architecture.

• Provide software development plans that meet future needs of clients and markets
• Evolve the new software platform and architecture by introducing new components and integrating them with existing ones
• Perform memory, cpu and resource management
• Analyze stack traces, memory profiles and production incident reports from traders and support teams
• Propose fixes, and enhancements to existing trading systems
• Adhere to release and sprint planning with the Quality Assurance Group and Project Management
• Work on a team building new solutions based on requirements and features
• Attend and participate in daily scrum meetings

Required Skills:

•  JavaScript and Python
• Multi-threaded browser and server applications
• Amazon Web Services (AWS)
• REST