11+ Team Service Management Jobs in Bangalore (Bengaluru) | Team Service Management Job openings in Bangalore (Bengaluru)

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Job Title: Technical Web3.js/Blockchain Project Manager

Location: Bangalore, India (On-site)

Experience: 5+ Years (Manager Level)

About:

Our company pioneers blockchain innovation, empowering projects from inception through execution. With strategic industry partnerships, we drive blockchain's future across the ASEAN region and beyond.

Role Overview:

As a Technical Web3.js/Blockchain Project Manager, you will lead blockchain projects using Web3.js technologies, working closely with cross-functional teams to ensure technical excellence. Your responsibilities include project planning, stakeholder management, smart contract oversight, and blockchain architecture design. Experience with Ethereum, Polkadot, or Solana is required.

Key Responsibilities:

• Plan and execute Web3.js projects, setting milestones and managing timelines
• Lead cross-functional teams, aligning goals and ensuring quality deliverables
• Oversee smart contract development and dApp project lifecycle
• Apply Agile methodologies, facilitating team productivity and growth

Required Skills:

• Deep understanding of blockchain platforms (Ethereum, Solana, Polkadot)
• Expertise in smart contract design and blockchain project management
• Strong stakeholder collaboration and regulatory compliance knowledge
• Proficiency in Agile/Scrum methodologies and quality assurance practices

Educational Requirements:

• Bachelor’s in Computer Science or related field (PMP, Scrum Master, or blockchain certification preferred)

Why Join Us?

• Join us to lead groundbreaking blockchain projects with a collaborative team dedicated to pushing Web3.js innovation.

Job Title: Senior DevOps Engineer

Experience: 8+ Years

Joining: Immediate Joiner

Location: Bangalore (Onsite/Hybrid – as applicable)

Job Description:

We are looking for a highly experienced Senior DevOps Engineer with 8+ years of hands-on experience to join our team immediately. The ideal candidate will be responsible for designing, implementing, and managing scalable, secure, and highly available infrastructure.

Key Responsibilities:

• Design, build, and maintain CI/CD pipelines for application deployment
• Manage cloud infrastructure (AWS/Azure/GCP) and optimize cost and performance
• Automate infrastructure using Infrastructure as Code (Terraform/CloudFormation)
• Manage containerized applications using Docker and Kubernetes
• Monitor system performance, availability, and security
• Collaborate closely with development, QA, and security teams
• Troubleshoot production issues and perform root cause analysis
• Ensure high availability, disaster recovery, and backup strategies

Required Skills:

• 8+ years of experience in DevOps / Site Reliability Engineering
• Strong expertise in Linux/Unix administration
• Hands-on experience with AWS / Azure / GCP
• CI/CD tools: Jenkins, GitLab CI, GitHub Actions, Azure DevOps
• Containers & orchestration: Docker, Kubernetes
• Infrastructure as Code: Terraform, CloudFormation, Ansible
• Monitoring tools: Prometheus, Grafana, ELK, CloudWatch
• Strong scripting skills (Bash, Python)
• Experience with security best practices and compliance

Good to Have:

• Experience with microservices architecture
• Knowledge of DevSecOps practices
• Cloud certifications (AWS/Azure/GCP)
• Experience in high-traffic production environments

Why Join Us:

• Opportunity to work on scalable, enterprise-grade systems
• Collaborative and growth-oriented work environment
• Competitive compensation and benefits
• Immediate joiners preferred.

Job Title: Oracle Fusion Developer

• Exp: 7 to 10 Years
• CTC: Competitive Hike
• Woke Mode: Contract 6 Months Extendable – 1 Month onsite – Riyadh
• Work Type: Hybrid
• Work Location: Mumbai, Chennai and Bangalore

Required Skills & Qualifications:

• Minimum 7 years of experience in Oracle Fusion Applications.
• Strong expertise in at least two core modules:
• HRMS – Core HR, Payroll, Talent, Absence
• Finance – GL, AP, AR, Fixed Assets, Cash Management
• Procurement – Self-Service Procurement, Supplier Portal, Purchasing
• Deep understanding of Oracle Fusion Cloud architecture and security model.
• Strong knowledge of Fusion BI (OTBI, BIP) for reporting and analytics.
• Proficiency in Oracle Integration Cloud (OIC) or middleware tools is a plus.
• Excellent problem-solving, analytical, and communication skills.
• Oracle Cloud certifications in relevant modules are highly desirable.

Position: Windchill Developer

Profile of the Job Holder:

· Bachelor’s Degree in Mechanical or Computer Engineering stream;

· 2-5 Years of relevant work experience;

· Highly motivated & self-initiator with good communication skills with the ability to work effectively in a team environment;

· Ability to work within a fast-paced environment with changing priorities;

· Ease at dealing with ambiguity in work situations

· Empower themselves by seeking authority to make decisions within appropriate guidelines;

· Recover quickly and learn from setbacks;

Key Skill & Knowledge Profile:

· Understand Basic Concepts of PLM

· Experience in Windchill / PDMLink customization

· Thingworx Knowledge

· Programming Knowledge of Java, JSP, XML, and HTML

· Knowledge of Windchill Data Model

· Ability to create reports using query builder

· Basic knowledge of any database (Oracle, SQL servers)

· Working knowledge of any Bug tracking & End user support tool;

Key Responsibilities

Business Development & Support

· Analyze & understand existing customizations

· Design, Develop & enhance customizations based on requirements

· Testing & resolving of issues in Windchill

· Prepare and maintain all necessary documentations

· Responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements

· Adopt best practices on software development processes and ensure that quality processes is adhered

· Understand the deployment process and execute accordingly

· Escalate issues in a timely fashion to the PLM Operations Team to ensure Business visibility

• Understanding ongoing hiring needs of their business and establishing the right sourcing mix in order to generate a strong pool of talent for open roles
• Drafting & publishing attractive job advertisement and managing responses
• Reaching out to target talent via social networks
• Designing & conducting engaging talent outreach campaigns
• Speaking with applicants about requirements to drive applications & engagement
• Doing the first-round screening for applicants & ensure a strong candidate experience
• And team leading spirit.

• 5 to 7 Years of relevant experience into Recruitment.
• Exposure to multi department hiring
• Ability to deliver under pressure

• Develops unique strategies and builds upon current client strategies within the digital arena to meet/exceed objectives.
• Executes projects to be high quality, on-time, and cost-effective/on budget.
• Fosters timeline development and monitors progress, ensuring deadlines are met.
• Manages overall project scope and ensures staffing assumptions adhere to a budget.
• Develops strong, trusting relationships between clients and agency partners, providing leadership and support during strategy, ideation, and execution.
• Manages client expectations, bringing issues/concerns to clients' attention before they become problems, offering potential solutions, and advising of potential delivery delays.
• Manages work and professional development of assigned project manager(s)
• Works with project managers to ensure the team is aligned with client requirements.
• Proactively keeps abreast of assigned clients' marketing and media plans, and provides technological solutions including rich media, site optimization, promotional ideas, mobile, social networks, viral, etc.
• Writes communications briefs, ensuring that creative and media are effectively integrated.
• Manages research studies that yield rich insights into consumer online behavior and key motivational/attitudinal behavior.
• Develops a total understanding of online target audience and mindset modes.
• Writes and transmits conference reports to clients and agency teams.
• Reviews statements and estimates of work prior to client review.
• Provides campaign performance reporting and analysis to clients.
• Ensures accountability is established during the project planning process.

Skills/Requirements:

• 5-10 years of full-time experience in digital marketing or advertising (digital experience required)
• Superior communication skills, both internal and client-facing
• Strong relationship management, organizational, and project management skills
• Ability to work effectively with a variety of internal teams and business groups, including Creative, Media and Technical Delivery Specialists
• Ability to identify opportunities for growth and incremental opportunities with client partners.
• Strong interest in technology or digital marketing
• Bachelor’s degree or equivalent in a related field.

• 6+ years of relevant experience in DB2 LUW Administration
• Good experience with
  • Performance tuning and troubleshooting
  • High availability solutions HACMP, TSA, MSCS Cluster
  • Monitoring, backup, recovery, IBM Data Server Manager, TSM , Commvault
  • Data replication, Q-replication & CDC
  • Implementing DB2 key features
  • Desirable experience with Db2 Pure scale
• Experience with tools i.e. ITM, Nagios, Service Now
• Experience with automation and scripting such as CRON, PowerShell, Shell Scripting
• Experience with configuring and usage of Clustering, db2diag and notification logs, snapshot and event monitor
• Experience with use of problem and change management tools