11+ Team Service Management Jobs in Hyderabad | Team Service Management Job openings in Hyderabad

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

RPA Power Automate Developer

Overview

 Seeking an experienced RPA Developer specializing in Microsoft Power Automate to design, build, and optimize automation workflows that improve operational efficiency across business processes.

Key Responsibilities

Develop, test, and deploy automation solutions using Power Automate (Cloud & Desktop).

 Analyze business processes, identify automation opportunities, and create scalable workflows.

 Integrate Power Automate with SharePoint, Power Apps, Dataverse, Outlook, Teams, and external systems via connectors/APIs.

 Maintain, monitor, and troubleshoot existing automations to ensure high reliability.

 Collaborate with business stakeholders to gather requirements and document technical solutions.

 Ensure governance, security, and compliance standards in automation development.

Required Skills & Experience

5–9 years of experience in RPA with strong expertise in Power Automate.

 Hands-on experience with Power Automate Desktop, RPA flows, cloud flows, and custom connectors.

 Solid understanding of REST APIs, JSON, OData, and workflow logic.

 Experience with Power Platform components (Power Apps, Power BI, Dataverse) is a plus.

 Strong analytical, problem‑solving, and documentation skills.

Preferred Qualifications

 Microsoft Power Platform certification (e.g., PL‑500, PL‑400).

 Experience with SQL, SharePoint, Azure services, or related automation tools.

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

We are looking for a creative and talented Web Developer to join our growing team.

As our Website Developer, you will oversee the functionality of our websites, evaluate and manage website performance, facilitate hosting and server management, and develop, maintain and update website content.You should have an analytical mind with a keen eye for detail and have a detailed understanding and proven track record of leading projects from concept to completion.

Your core responsibilities include:

• Develop and maintain marketing website/s and landing pages. This includes our corporate websites and all future websites, microsites for new products and services, and other microsites for marketing efforts
• Ensure that the websites are up to date with the latest content and is user-friendly in terms of design and functionality
• Design and implement new features and improvements around functionality
• Ensure high-performance and availability, optimize the application for maximum speed and scalability and construct effective and response designs
• Troubleshoot website content and aesthetic issues (element arrangements on-screen, color and font choices, etc.)
• Optimize website performance and maintain site analytics, campaign metrics, and reporting
• Having knowledge of WordPress and associated plugins, structuring a website's layout, managing front end and back of the website while delivering a visually appealing website to the visitors is the criteria in short. Knowledge of SEO is a plus point.

• A graduate of Computer Science or equivalent experience, preferably with experience in the Technology Industry
• At least 2-5 years Experience 
• Excellent English verbal and written communication skills and strong observational and listening skills
• Must have expert knowledge in WordPress, Adobe Suite, Content Management Systems and preferably some exposure to Elementor (Plug-in) and W3C Web standards
• Proven ability to deploy websites in a short timeframe (2-3 weeks cycles) is a strong plus
• Great understanding of Search Engine Optimization (SEO)
• Experience with website analytics tools (for example, Google Analytics, NetInsight, Omniture, WebTrends)

• Good technical knowledge.

  Focus on the back end (PHP, Node.js)

  Both SQL and NoSQL experience.

  Team lead with complex system architecture skills - He/she should able to manage/handle 5 or more team members/different teams.

  Server deployment and cloud experience in either AWS or Azure.

  Basic Technologies:

  
  

  Laravel PHP

  NodeJS (any framework)

  ReactJS or AngularJS

  MySQL database

  Additional points:

  
  

  ReactNative / NativeScript or fully native app development skills.

  WordPress development

  Experience with at least one CMS.

1. Hands on Expert in UI/Front End Engineering/Development specifically React,
2. Redux, NodeJs who can code, design and own front end development and code.
3. Experience in React v16, Reach Redux, React Fibre and JavaScript advance (ES6+),
4. Experience in Advance State Management [Example: Redux, Mobx, RxJs, GraphQL etc]
5. Good experience on UI framework like Angular JS/ Vue JS/ Ext JS/jQuery/ React JS or equivalent SPA framework
6. Experience in HTML5, Javascript CSS3, ExpressJs, GraphQL
7. Strong understanding of Rest APIs, Web Sockets, Service Workers, HTTP/S Protocol, Web Security and Cloud Infrastructure, CI/CD, Web Packaging and Optimization, UX and Styling.
8. Expertise in Advance Java-Scripts
9. Knowledge and experience with Data Structure and Design methodologies.
10. Problem solving skill
11. Good experience working in Agile/Scrum teams
12. Good written and verbal communication skills.

Qentelli is seeking a Solution Architect to untangle and redesign a huge granny old monolithic legacy system. Interesting part is that the new system should be commissioned module by module and legacy system should phase off accordingly. So your design will have a cutting edge future state and a transition state to get there. Implementation now is all Microsoft tech stack and will continue to be on newer Microsoft tech stack. Also there is a critical component of API management to be introduced into the solution. Performance and scalability will be at the center of your solution architecture. Data modelling is one thing that is of super high importance to know.

You’ll have a distributed team with onshore in the US and offshore in India. As a Solution Architect, you should be able to wear multiple hats of working with client on solutioning and getting it implemented by engineering and infrastructure teams that are both onshore and offshore. Right candidate will be awesome at fleshing out and documenting every finer detail of the solution, elaborate at communicating with your teams, disciplined at getting it implemented and passionate for client success.

TECHNOLOGIES YOU’LL NEED TO KNOW

Greetings from Qentelli Solutions Private Limited!

We are hiring for PostgreSQL Developer

Experience: 4 to 12 years

Job Location: Hyderabad

Job Description:

• Experience in RDBMS (PostgreSQL preferred), Database Backend development, Data Modelling, Performance Tuning, exposure to NoSQL DB, Kubernetes or Cloud (AWS/Azure/GCS)

Skillset for Developer-II:

• Experience on any Big Data Tools (Nifi, Kafka, Spark, sqoop, storm, snowflake), Database Backend development, Python, No SQL DB, API Exposure, cloud or Kubernetes exposure

Skillset for API Developer:

• API Development with extensive knowledge on any RDBMS (preferred PostgreSQL), exposure to cloud or Kubernetes

Software Developer

Minimum reuired 3+yrs
Good Experience in Node JS,Mongo DB,AWS
Good Communication must

Location -Hyderabad 

Experience -3+ Years

• Responsible for collecting all in-scope business requirements
• Able to prioritize requirements and negotiate on deployment timeframes on behalf of the development team
• Ability to perform detailed analysis to ensure all aspects of the business requirement are understood
• Able to formalize business requirements, ready for two way communication business communications up and technical communications down
• Capable of managing all non-technical aspects of the new requirements
• Capable of working with the test team to develop/ review test scripts and profile of test data
• Able to produce ad-hoc SQL queries/ ad-hoc reports that can be used to monitor success of the new requirement by ensuring data is being created as it should
• Must have worked on medium to large size custom application development projects and has exposure to all phases of the SDLC
• Experience in Insurance Domain is a must
• Proficient in using Microsoft Office tools
• Get actively involved in various project phases
• Act as a key interface between users and development teams
• Technology Graduate: B.Sc IT, MSc IT / B.Tech, M.Tech/ BCA, MCA