11+ Team Service Management Jobs in Hyderabad | Team Service Management Job openings in Hyderabad

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Job Description: Java Developer

Position: Java Developer

Experience: 5 to 7 Years

Notice Period: Immediate Joiner

Key Responsibilities

• Design, develop, and maintain scalable, high-performance Java applications.
• Work with Core Java and Advanced Java concepts to build reliable backend solutions.
• Develop and deploy applications using Spring Boot framework.
• Design and implement RESTful Microservices with best practices in scalability and performance.
• Collaborate with cross-functional teams in an Agile/Scrum environment.
• Manage code versions effectively using Git/GitHub.
• Ensure code quality by integrating and analyzing with SonarQube.
• Participate in code reviews, sprint planning, and daily stand-ups.
• Troubleshoot production issues and optimize system performance.

Required Skills

• Strong proficiency in Core Java (OOPs, Collections, Multithreading, Exception Handling).
• Hands-on experience in Advanced Java (JDBC, Servlets, JSP, JPA/Hibernate).
• Proven experience with Spring Boot for application development.
• Knowledge and experience in Microservices Architecture.
• Familiarity with REST APIs, JSON, and Web Services.
• Proficient in Git/GitHub for version control and collaboration.
• Experience with Sonar Qube for code quality and security checks.
• Good understanding of Agile/Scrum methodologies.
• Strong problem-solving and debugging skills.

Nice-to-Have

• Experience with CI/CD pipelines (Jenkins, GitHub Actions, or similar).
• Familiarity with Docker/Kubernetes for containerized deployments.
• Basic knowledge of cloud platforms (AWS, Azure, GCP).

Job Description-

Position – International Sales Development Representative & International Sales Development Trainee

Location - Hyderabad (On-site)

Reports to - Shift Manager (US)

Region - US timings [Mon-Fri] 7:30 pm till 4:30 am night shift*

Primary Objective - Sales Development Representatives & Sales Development Trainees are responsible for qualifying leads at the initial stages in the sales funnel. They must research potential clients, connect with and educate prospects and qualify leads before handing them off to the closers of the sales team. Spanish speaking would be an added advantage.

Specific Accountabilities/Responsibilities -

• Promoting business through extensive and persistent cold calling, emails, and communication(s) to prospective clients
• Respond, engage and qualify inbound leads and inquiries
• Scheduling Initial Prospecting Meetings for the Sales Team
• Providing in-depth information to the Sales team to enable the most qualified and productive demos
• Researching and evaluating additional leads/prospects through web research
• Meet or exceed the assigned quota
• Working together with the Regional Director to grow a specific sales territory
• Working with the Sales Director to support the acquisition of new accounts in the region
• Help as needed to build awareness on special projects/events
• Maintaining all contacts/opportunities and recording all progress.

Job Type: Full-time

Salary: ₹250,000.00 - ₹500,000.00 per year

Schedule:

• 7:30 pm to 4:30 am IST

Education:

• Bachelor's (Preferred)

Experience:

• Cold calling: 2 years (Preferred)
• total work: 2 years (Preferred)
• Sales: 2 years (Preferred)
• sales representative: 2 years (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Required)

We are excited to share that we are named the best places to work in the Technology space. Techwave is a leading global IT services and solutions company revolutionizing digital transformations. We are proud of the company culture we’ve built as we’ve grown to 1500+ employees globally to make Techwave a place that people love to come to work every day.

Join us!

Organization      : TECHWAVE (http://www.techwave.net/">http://www.techwave.net/)

Requirement     : SAFe Scrum Master

Experience         : 8+ Years

Job type               : Permanent

Location               : Hyderabad

Role Requirements

• Coaching the scrum team and organisation on how to use scaled agile practices and values with a preference for use of the Scale Agile Framework (SAFe).
• Facilitating scaled agile ceremonies and coaching teams on best-practises, supporting with advancement and improvement of scaled agile within the organisation.
• Guiding the scrum team on self-organisation and cross-functionality.
• Guides and coaches the scrum team on how to use agile practices and principles to deliver high quality products and services to our customers.
• Ensures teams attain a high-performance level in the practice of scrum delivery by recognising areas of strength and improvement, employing appropriate coaching and development techniques.
• Responsible for ensuring scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
• Coaches the scrum team in self-organisation, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the scrum team.
• Works with the scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organisational project or product teams.
• Resolves team impediments with other scrum masters to increase the effectiveness of the application of Scrum in the organization.
• Works with Agile coaches and other scrum masters to grow within the role.
• Contributes to the advancement and improvement of agile practices within the organisation.
• Facilitates and supports all scrum events: sprint planning, daily scrum, sprint review, and sprint retrospective.
• Acts as a leader who coaches and supports agile teams assigned to ongoing change delivery and broader  department initiatives, business and corporate initiatives.

Technical Experience

• Demonstrable experience within a scrum master role and familiarity with a payment’s processing institution.
• Knowledge of a scaled agile framework (techniques and artifacts) and understanding of software development life cycle models.
• Proven experience with scum techniques such as at refinement, story splitting, estimation, velocity and retrospection.
• Adept at refinement, story splitting, estimation, velocity, retrospection, and other scrum techniques.
• Experience coaching organisations and scrum teams in an agile framework.
• Ability to establish and maintain strong relationships and work collaboratively with and through others.
• Experience with tools such as JIRA, SharePoint, and Confluence plus knowledge of SSDLC and agile / Lean methodologies, exemplifying and promoting associated values and principles.
• Experience in a highly analytical, results-oriented environment with cross-functional interactions.
• Strong collaboration and influence skills to effectively lead cross-functional teams to drive deliverables, projects, and engagements to completion.
• Strong experience of software testing lifecycle and techniques such as unit, integration, acceptance, regression test and the use of mocks and stubs.
• Ability to break down and solve complex problems and follow solutions through to completion.
• Ability to function autonomously, exercise sound decision-making skills, and serve as an advocate for business goals and objectives.
• Planning and problem solving with Product Management and Solution Delivery teams.

Education / Qualifications / Training

• Bachelor’s degree and 4 years of product or project development experience, or 3 years of project development experience on an agile team or an equivalent combination of education and work experience.
• Scaled Agile Scrum Master certification preferred.
• Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques.
• Intermediate working knowledge of Microsoft Office applications, including but not limited to Outlook, Word, and Excel.
• Must have led teams of technical analysts, software developers and QA test analysts.
• More than comfortable in an ambiguous matrixed organisation.

SENIOR MARKETING MANAGER

Tesseract Esports is seeking an analytical, creative and highly motivated senior marketing professional to join our team. As a successful hire for this high impact role, you should be a self-starter with a passion for independent thinking, creative problem solving, have proven data analysis skills, show strong ownership and commitment, have proven leadership experience and bring relevant insights into growth marketing.

As a Senior Marketing Manager, you will lead the development and execution (end to end) of all marketing, social media, PR and brand activities across all owned channels and projects. You will lead a team of marketing professionals and will be responsible for achieving organization marketing objectives and project-wise KPIs. You will drive our marketing campaigns, content production, PR, Branding, events and community building efforts across all our internal and external projects. You accept the unknown and you’re able to come up with ground breaking initiatives that will drive us forward and make us stand out as an industry leader.

About Tesseract Esports

Tesseract Esports was founded in 2015 with an intent to elevate and transform the nascent gaming scene in South and Southeast Asia into a high profile and professional esport. We played a pioneering role by being the first to launch and introduce mobile esports in the region. We were also among the first to produce the biggest and most successful esports events and gaming activations in India at an unprecedented scale, paving the way for the growth of esports in the country.

We have since gone to partner with game publishers, developers, brands and media platforms to produce large scale esports events and engagements and become one of the leading esports production houses in the Asia-Pacific. We have worked with Qualcomm, MPL, Tencent Games, Razer, Garena, Acer and several other partners on many successful live and online esports activations. We are a growing team of highly skilled and passionate individuals focused on delivering the best competitive experiences. We are headquartered at our state of the art production studio in Hyderabad, India which also happens to be the largest esports facility in South Asia.

Responsibilities & Duties

• Define, develop and oversee the implementation of marketing strategy and brand strategy across different verticals.
• Lead the management, content creation and growth for all owned social media channels and accounts including those of our co-owned/shared/white-label projects/affiliate platforms and IPs in terms of followers, engagement and reach.
• Manage internal and external marketing budgets. Track, analyze and improve performance of marketing campaigns while being goal oriented (ROI & KPIs).
• Conduct market research and build strategy plans in order to grow all owned/co-owned/shared/white-label projects and channels and to better support management decision making.
• Identify and assess existing trends, opportunities, formats, audiences, storytelling platforms and determine when and how we will use them.
• Build partnerships and syndications with influencers, brands, partners across owned/co-owned/shared/white-label projects/affiliate platforms and IPs.
• Lead, manage and mentor a team of marketing professionals to drive and execute all marketing and related functions.
• Guide and work with internal creative resources and lead timely delivery of all creative requirements for all platforms.
• Develop accurate project priorities, schedules and execution of marketing campaigns for all owned channels and projects.
• Contribute to overall business and marketing strategy in order to help the organization achieve short and long term goals

Qualifications (Required)

• Bachelor’s degree in business, marketing, communications, or related field. MBA / PGDM in marketing or equivalent.
• 6 + years experience in marketing with demonstrated history of running successful marketing campaigns and having a 360 vision of marketing plans.
• Experience in building growth stage marketing strategies with a focus on brand visibility, user engagement and viewership across multiple channels.
• Demonstrable experience in managing SEO/SEM, marketing database, email, social media, and display advertising campaigns.
• Hands on experience with digital marketing – Facebook, Instagram, LinkedIn, Twitter, YouTube, Google Ads & AdWords.
• Exceptional storytelling skills with strong aptitude for developing engaging narratives around content and media for different audiences.
• Good knowledge of PR, affiliate marketing, media buying & licensing and experience in content writing and/or management.
• In depth understanding of how to interpret (and improve) advertising metrics (ex. CPM, CPC, CTR, CPV quality score, etc.)
• A strategic thinker with the ability to conceptualize broadly across various solutions, yet enjoys operating at a hands-on level.
• Proven leadership skills with experience in leading and managing a team. Excellent project management skills to ensure effective and transparent collaboration with team members and other departments.
• Strong team player, behaves like an owner and ultimately focused on delivering results with high standards. Set out the overall high performing team culture for the marketing team.
• Excellent communication and presentation skills. Ability to articulate a vision, strategy or idea clearly with a strong capacity of syntax, learning and sharing with senior leadership.
• Strong influencing skills and ability to communicate effectively with different internal departments, teams and clients.

Qualifications (Preferred)

• Strong passion for gaming and esports.
• Regional experience working across different countries/markets across South Asia, Southeast Asia and The Middle-East. Also preferred is market sensitivity, cultural curiosity and understanding differences in localization etc.
• Experience working in the esports or gaming industry.
• B2B/B2C marketing experience in sports, gaming, esports or information technology/ SaaS space.
• Past experience in scaling a service/product in the e-commerce space.

• Proficient with Objective-C,Swift,Cocoa Touch and UIKit.  
• Experience with iOS frameworks such as Core Data, Core Animation, etc. 
• Knowledge of Apple’s design principles,interface guidelines and UI/UX standards 
• Experience with performance and memory tuning with tools such as Instruments. 

• Familiarity with cloud message APIs and push notifications 
• Proficient understanding of code versioning tools such as Git and SVN 
• Experience in Payment Integration, Push Notification & Third Party Integration.  
• Experienced with Apple Approval developed and Distribution Process, AdHoc Enterprise distribution. 
• Worked on various architecture such as MVC, MVVM, Singleton, Delegate and Notification patterns. 

• Good to knowledge /experience in developing GUI for C5 voip applications. 
• Good to knowledge / on webrtc, various voip standards. 

SDE- Mobile

Skills: Xamarin,C#, MVVM.MVp,Data Structures, Native App development

Experience: 5 -8 Yrs

Education: B.Tech/B.E(Mandatory)

Status: Open

 Mobile Dev, 5+Years  Xamarin, C#,NativeAndroid / iOS development using Xamarin, BLE communication