11+ Team Service Management Jobs in Hyderabad | Team Service Management Job openings in Hyderabad

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

Job Title : IBM Sterling Integrator Developer

Experience : 3 to 5 Years

Locations : Hyderabad, Bangalore, Mumbai, Gurgaon, Chennai, Pune

Employment Type : Full-Time

Job Description :

We are looking for a skilled IBM Sterling Integrator Developer with 3–5 years of experience to join our team across multiple locations.

The ideal candidate should have strong expertise in IBM Sterling and integration, along with scripting and database proficiency.

Key Responsibilities :

• Develop, configure, and maintain IBM Sterling Integrator solutions.
• Design and implement integration solutions using IBM Sterling.
• Collaborate with cross-functional teams to gather requirements and provide solutions.
• Work with custom languages and scripting to enhance and automate integration processes.
• Ensure optimal performance and security of integration systems.

Must-Have Skills :

• Hands-on experience with IBM Sterling Integrator and associated integration tools.
• Proficiency in at least one custom scripting language.
• Strong command over Shell scripting, Python, and SQL (mandatory).
• Good understanding of EDI standards and protocols is a plus.

Interview Process :

• 2 Rounds of Technical Interviews.

Additional Information :

• Open to candidates from Hyderabad, Bangalore, Mumbai, Gurgaon, Chennai, and Pune.

Technology: node js, DynamoDB / Mongo DB

Roles:

• Design & implement Backend Services.
• Able to redesign the architecture.
• Designing & implementation of application in MVC & Microservice.
• 9+ years of experience developing service-based applications using Node.js.
• Expert-level skills in developing web applications using JavaScript, CSS and HTML5.
• Experience working on teams that practice BDD (Business Driven Development).
• Understanding of micro-service architecture and RESTful API integration patterns.
• Experience using Node.js for automation and leveraging NPM for package management
• Solid Object Oriented design experience, and creating and leveraging design patterns.
• Experience working in a DevOps/Continuous Delivery environment and associated toolsets (i.e. Jenkins, Puppet etc.)
  
  
  

Desired/Preferred Qualifications :

1. Bachelor's degree or equivalent experience
2. Strong problem solving and conceptual thinking abilities
3. Desire to work in a collaborative, fast-paced, start-up like environment
4. Experience leveraging node.js frameworks such as Express.
5. Experience with distributed source control management, i.e. Git

Positions: 2

Experience : 8years

Key skills : 5+ years of relevant Boomi experience and EDIFACT and XSLT

Location : Hyderabad(Please share, who can relocate to Hyderabad location)

Key Responsibilities

• Design, develop, and maintain integrations using Boomi AtomSphere platform.
• Collaborate with business and technical teams to gather integration requirements.
• Implement data mapping, transformation, and orchestration workflows.
• Manage Boomi Atoms/Molecules and ensure high availability and performance.
• Troubleshoot and resolve integration issues, ensuring minimal downtime.
• Work on API management, web services (SOAP/REST), and cloud/on-premises integrations.
• Ensure compliance with security standards and best practices.
• Provide technical documentation and support for deployed integrations.

Required Skills

• Strong hands-on experience with Boomi AtomSphere.
• Expertise in integration patterns, data transformation, and error handling.
• Knowledge of cloud platforms (AWS, Azure, GCP) and on-premises systems.
• Proficiency in web services, APIs, and data formats (XML, JSON).
• Familiarity with SQL and relational databases.
• Understanding of CI/CD pipelines and DevOps practices.
• Excellent problem-solving and communication skills.

Preferred Qualifications

• Boomi Professional Developer Certification.
• Experience with ERP systems (SAP, Oracle) or CRM platforms (Salesforce).
• Knowledge of Java or scripting languages for custom connectors.

Job Title: Performance Tester (JMeter Specialist)

We are looking for a Performance Tester with strong JMeter expertise to design and execute load, stress, and scalability tests for web, API, and enterprise applications.

Responsibilities:

Develop and execute performance test scripts using JMeter.

Conduct load, stress, and endurance testing.

Analyze results, identify bottlenecks, and recommend tuning solutions.

Collaborate with Dev/QA/Infra teams for performance improvements.

Integrate performance testing with CI/CD pipelines.

Requirements:

Proven experience with JMeter performance testing.

Strong knowledge of web, APIs, databases, and system monitoring.

Hands-on with APM tools (Dynatrace, New Relic, AppDynamics, etc.).

Good analytical and communication skills.

Bonus: CI/CD, cloud, or scripting (Python/Shell/Groovy).

Manage store operational requirements by scheduling and assigning employees

Maintain results by coaching, counseling and disciplining employees

Prepare annual budget, schedule expenditure, analyze variances and initiate corrective actions

Protect employees and customers by providing a safe and clean store environment

Manage all controllable costs to keep operations profitable

Job brief

We are looking for a talented UI Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.

Responsibilities

• Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience
• Execute all visual design stages from concept to final hand-off to engineering
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
• Present and defend designs and key milestone deliverables to peers and executive level stakeholders
• Conduct user research and evaluate user feedback
• Establish and promote design guidelines, best practices and standards

Requirements and skills

• Proven UI experience
• Demonstrable UI design skills with a strong portfolio
• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
• Proficiency in Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools
• Proficiency in HTML, CSS, and JavaScript for rapid prototyping.
• Excellent visual design skills with sensitivity to user-system interaction
• Ability to present your designs and sell your solutions to various stakeholders.
• Ability to solve problems creatively and effectively
• Up-to-date with the latest UI trends, techniques, and technologies

Job Responsibilities:

Experience: 8 Yrs to 12 Yrs

1. Hands-on expertise on performing Application pen testing (Mobile(Android, IOS),networking, web application pen testing),
2. Should worked on IOT,AWS,Application Penetration Testing, Reverse Engineering, source code review, CI/CD Pipeline
3. have done any submission on Bug crowd or Bug Bounty.
4. have developed tools or scripts for web pen test on GitHub.
5. Certified on OSCP
6. Threat Modeling
7. Network scan in stealth mode or simple scan using Nmap and Burp suite

Implement security measures which monitor and protect sensitive data and systems from infiltration and cyber-attacks.

Developing different ways to solve the existing threats and security issues.

Configuring and implementing intrusion detection systems and firewalls.

Security product development, testing, and implementation.

Responsible for security technology research, penetration testing, and vulnerability scanning.

Please follow the below inputs.

The shift will starts from 03:00 PM to 12 AM (fixed for few months),

OSCP certification(Not mandatory, preferable)

Below are the primary key skills:

Total Application Security Experience:

Total Security Architecture Experience:

IOT(optional)

MOBILE

WEB

AWS(Mandatory)

NETWORKING

THREAT MODELS

About Mudrantar Solutions Private Limited 

Mudrantar Solutions Pvt. Ltd. is a wholly owned subsidiary of the US based startup, Mudrantar Corporation. Mudrantar is a well-funded startup focused on disruptive changes in the Accounting Software for Small, Medium as well as Large businesses in India. Our state-of-the-art OCR + Machine Learning Technology allows customers to simply take photos and our software does the rest of the heavy lifting. Our strategy for CAs, CS and Tax Practitioners is realized through web access for our customers to manage their practice and also manage client communication through freely available mobile app. We also offer data entry automation services through AI/ML platform. 

Product Manager 

As a Product Engineering Manager in the SaaS industry, you will use your unique blend of business and technical savvy to create product strategies that solve user challenges to drive revenue growth via increased adoption and retention. This role is responsible for driving Mudrantar’s SaaS roadmap towards building a scalable, intelligent and modular Practice Management System to increase profitability and productivity for our customers. 

Our products, MScan and DocBins are already being used by Practice Professionals in India as well as USA. If you are interested in building the next big thing, creating a global impact on millions of users, have a passion for making data work for you, and want to own a product in the near future, this is the place for you. From a career growth perspective, there are few better product organizations to be in, where you will be able to work, learn, and grow at this pace.  

Position 

• Full time employment 

Location 

• Any location in India 

Requirements 

• Develop and lead the product vision and strategy for Mudrantar SaaS Product 
• Understand the jobs to be done for the product, synthesize those needs to shape the product roadmap for a suite of products & services, and define key metrics 
• Strategically assess new opportunities and develop alignment around these 
• Collaborate and build executive alignment for your vision 

• Foster a community of data-informed decision making 
• Provide hands-on leadership for teams consisting of top-notch engineers and Managers 
• Create clear career paths for team members and help them grow with regular and deep mentoring. 
• Perform regular performance evaluation and share and seek feedback. 

Who will be ideal for this role? 

• 3+ years of work experience in the SaaS Product Management team and can translate product strategy into detailed requirements and prototypes. 
• Love candidates having First Principles Thinking, Bias for Action, & Strong opinions, loosely held. 
• Customer Obsessed: Gain deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth 

• Impact-driven: Ability to work with engineers and designers to deliver key results. 
• Follows Ship now, Perfect later: iterative development principles and practices, including breaking large product goals into small, achievable slices for early and frequent delivery. 

Nice to have 

• Bachelor's Degree and/or equivalent Computer Science course 
• 3+ years programming experience with exposure to Python, NodeJS, VueJS, ExpressJS 

• Demonstrable track record of SaaS product Development and Team Management 
• Strong written and verbal communication skills 

What we offer: 

• Opportunity to work in a Fast-growing Start-Up with lucrative compensation benefits 
• Working directly with the leaders; having high level of work independence, autonomy and empowerment to lead company-wide changes 

• Work with a market dominating technology 
• Being part of a start-up from an early stage, lead your area of expertise and be a part of this exciting growth journey 
• Excellent opportunity for learning how to build teams, achieve goals and handle high growth situations. Ideal for people with entrepreneurial ambitions 

MTX Group Inc. is seeking a motivated AI Solution Architect to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The Maverick Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.

Responsibilities:

• Creative translation of business needs into a conceptual, logical and physical architecture design of the solution
• Collaboration with the technical teams needed to deliver the design
• Leading architecture and design competency for the automation technology stack
• Strategic direction for maximizing simplification and re-use lowering overall TCO
• Creation of solutions which adhere to Enterprise Architecture, Development, and Information Risk Management standards and policies
• Collaboration with developers and engineering teams resolving the most challenging tasks ensuring the proposed design is properly implemented.
• Proactively identify and address technical strengths, weaknesses, opportunities and threats across the automation landscape
• Strategy for managing the changes to the architecture (new business needs, technology changes, etc.)
• Explain architecture standards and recommendation to business partners and drive alignment

What you will bring:

• Minimum 5 years of hands-on experience in the IT field, at least 3 years in IT architecture
• Solid experience as solution and platform architect, providing technical leadership and guidance designing enterprise software.
• Proven track record at managing multiple projects in fast paced cross-functional team environment.
• 1+ year year experience working with chatbots is a plus
• 2+ years hands-on experience with Microsoft Azure and Amazon Web Services
• Working knowledge of Machine Learning, techniques, algorithms, natural language processing
• Certifications in multiple cloud platforms is ideal
• 2+ years of experience working in an Agile Scrum / DevOps development methodology.

What we offer:

• Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
• Sum Insured: INR 5,00,000/- 
• Maternity cover upto two children
• Inclusive of COVID-19 Coverage
• Cashless & Reimbursement facility
• Access to free online doctor consultation

• Personal Accident Policy (Disability Insurance) -

• Sum Insured: INR. 25,00,000/- Per Employee
• Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
• Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
• Temporary Total Disability is covered

• An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver  benefit
• Monthly Internet Reimbursement of upto Rs. 1,000 
• Opportunity to pursue Executive Programs/ courses at top universities globally
• Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others