11+ Team Service Management Jobs in Hyderabad | Team Service Management Job openings in Hyderabad

REVIEW CRITERIA:

MANDATORY:

• Strong Customer Success, Large account management Profile
• Must have 5+ YOE in Customer Success, Account Management, or Client Relationship in a SaaS environment.
• Must have 3+ YOE in Team management
• Must have expertise in managing and ensuring long-term satisfaction and growth with the enterprise-level customers,
• Must be proficient in CRM and customer success tools
• Candidate for Hyderabad should know 1 more South Indian language (Tamil, Kannada, Malayalam) other than Telugu

PREFERRED:

• Retail, Manufacturing or FMCG
• Candidates for Hyderabad knowing any other south Indian language apart from Telegu

ROLE & RESPONSIBILITIES:

• Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.
• Serve as the primary point of contact for strategic customers, ensuring their needs are met and expectations are exceeded.
• Develop and execute customer success plans, including onboarding, training, and ongoing support.
• Proactively identify and address customer challenges, providing solutions and recommendations to drive customer success.
• Collaborate with cross-functional teams, including Sales, Product, and Support, to ensure a seamless customer experience.
• Conduct regular business reviews with customers to review performance, identify areas for improvement, and present new opportunities.
• Monitor customer health metrics and proactively address any red flags to prevent churn.
• Act as a customer advocate, providing feedback and insights to internal teams to drive product enhancements and improvements.
• Stay up-to-date with industry trends and best practices in customer success management.

IDEAL CANDIDATE:

• Bachelor's degree in Business Administration, Accounts, or a related field.
• Minimum of 5 years of experience in a customer success role, preferably in a SaaS company.
• Proven track record of managing and retaining high-value customers.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Strong problem-solving and analytical skills, with the ability to identify and address customer challenges.
• Self-motivated and results-oriented, with the ability to work independently and as part of a team.
• Proficient in CRM software and other customer success tools.
• Ability to travel as needed to meet with customers.

📢 Job Opportunity – Digital Marketing & Customer Support (Fresher/Intern)

📍 Location: Hyderabad / Gurugram

💼 Experience: 0–1 Year

🎓 Qualification: Any Graduate

✅ Certification / Internship in Digital Marketing is Mandatory

🔹 Role Overview:

We are hiring enthusiastic freshers for a blended role in Digital Marketing and Customer Support. The candidate will support our digital campaigns, engage with customers, and assist in online brand activities. This is a great opportunity to start your career with practical exposure and learning.

🔹 Key Responsibilities:

• Assist in planning and executing digital marketing campaigns (SEO, SEM, Social Media, Email Marketing).
• Handle customer queries via email, chat, and calls, ensuring timely resolution.
• Monitor and analyze campaign performance to suggest improvements.
• Coordinate with internal teams for content and campaign execution.
• Maintain customer satisfaction by providing quality support.

🔹 Required Skills:

• Strong communication and problem-solving skills.
• Basic knowledge of SEO, Google Ads, Social Media, and Analytics.
• Customer-first attitude with good interpersonal skills.
• Ability to multitask and learn quickly.

Job Title: System Administrator (VoIP/Telephony) / Telephony Engineer (Telecommunications)

Company: Telebu Communications

Location: Hitech city, Madhapur, Hyderabad

Experience: 3–5 Years

Employment Type: Full Time

Salary: Up to CTC 50,000

About Telebu Communications

Telebu is a 20+ year-old product-based technology company offering enterprise communication solutions across SMS, Chat, Voice & Video platforms. Formerly known as SMSCountry Networks, Telebu has offices across India, Bahrain, UAE, Saudi Arabia, Qatar & USA.

Objective: We are looking for a  System Administrator (VoIP) / Telephony Engineer (Telecommunications) to join our Telebu's Communications engineering Team. The Telebu will develop, implement and support IP Telephony related technologies including and not limited to IP Telephony, IVR platforms, Conferencing solutions, Voice engineering integration, Voice over IP (VoIP), Session Border Controllers (SBC), Session Initiation Protocol (SIP), WebRTC, and Public Switched Telephone Network (PSTN) gateways.

Responsibilities:

• Install & maintain Freeswtich and other SIP servers.
• Administration of SIP and Media Servers, Network/Protocol level debugging and testing, Contact center solutions, Troubleshoots and resolves complex problems.
• Provide IP Telephony and VoIP Subject Matter Expertise for Company and Company's managed service providers, manages 3rd party telecom carriers and providers.

Requirements:

• 3 years of hands-on industry experience in telecommunications
• Strong conceptualize knowledge and experience with telephony protocols like SIP, SDP, RTP, SRTP and audio/video codecs.
• In-depth working experience with Kamailio, Freeswitch, Any of the SIP stack (Sofia, reSIProcate, PJSIP, etc.), and Linux
• Experience in using the VoIP testing tools like Wireshark, VoIPMonitor, SIPp, SIPCapture, Homer etc.
• Strong understanding of implementing various network setups (Private VPNs, multi-zone secure connectivity etc)

Nice to have:

• Experience with virtualization/container related technologies (Xen, VMware vSphere / ESXi, Docker, Kubernetes)
• Hands on writing production quality code using any of the scripting languages like Python, Go, Erlang etc.
• Working knowledge in any NoSQL databases like MongoDB, Redis, Cassandra etc.
• Passionate about knowing everything about VoIP Protocol standards & related RFCs

Candidate must have experience 5+ years in automation

• At least two projects experience in automating mobile applications on mobile platforms (Android and iOS)
• Proven track record in integrating end to end process of mobile automation deployment solutions with CI/CD pipeline and running on emulators and physical devices
• Experience in creating branches and workflows using Git
• Experience in Appium, testng, cucumber, selenium, page factory, maven
• Experience with tools & applications such as JIRA, Confluence, BitBucket, Git
• Designs, develops, maintains, and troubleshoots automated suites of tests
• Work with developers to get bugs reproduced and tested
• Very good in java OOPs Concepts
• Good analytical and communication skills
• Strong Automation Scripting experience

Looking for immediate joiners in Business development field sales for Hyderabad region.

Experience in Saas industry is added as extra advantage.

• Minimum 1 years of relevant experience, in PySpark (mandatory)
• Hands on experience in development, test, deploy, maintain and improving data integration pipeline in AWS cloud environment is added plus 
• Ability to play lead role and independently manage 3-5 member of Pyspark development team 
• EMR ,Python and PYspark mandate.
• Knowledge and awareness working with AWS Cloud technologies like Apache Spark, , Glue, Kafka, Kinesis, and Lambda in S3, Redshift, RDS

We are a passionate & dedicated team having fun building something truly unique and believe in working like a sports team optimized for innovation and speed.

Hitwicket is looking for a Passionate candidate who can build a world-class mobile gaming experience for a billion cricket fans. We value your hunger and creativity in helping us build Hitwicket.

Responsibilities:

• Good Knowledge in Sketching and Painting (BFA Preferable).Interpret concept art and sketches to create virtual characters, environments and props
• Follow design guidelines, asset naming conventions and other technical constraints
• Prototype and iterate on models and characters based on feedback from team members
• Optimize, refine and correct model geometry
• Rig models and characters for animation
• Color characters, add Textures and shade the given characters based on the material used
• Create textures that generate visual interest and define the characteristics.
• Generate the output within the time frame by understanding the desired output.
• Create a UV map and Occlusion map
• Work with artists, animators and programmers to execute projects on time
• Keep abreast with the latest developments in 3D design, capture and modeling tools and technologies

Requirements

• Good Knowledge in Sketching and Painting (BFA Preferable).
• Minimum 3 years of experience as a 3D artist(Modeling and texturing)
• Good organization skills.
• Good Knowledge of 3D Modeling, Lighting and Rendering.
• Excellent knowledge of real-time modeling techniques (shaders, PBR, normal, displacement etc. )
• Strong portfolio showing 3D art skills and demonstrating a high level of artistic creativity.
• Strong high & low-resolution modeling and texturing skills.
• Good experience in the video game industry with 3D packages, preferably Maya or 3DSMax & ZBrush.
• Experience working on published mobile games would be a strong advantage.
• College Diploma/Degree in graphic design, 3D, video game development or equivalent training.

Responsibilities:

• Analyse and evaluate both existing and potential social media activities and strategies
• Conduct, gather and analyse market research to determine social media opportunity and competitiveness
• Identify, interpret, and capitalize on social media trends
• Plan, manage, coordinate and execute all social media programs and initiative
• Work closely with other organizations to ensure tight integration of all social media programs and initiatives
• Develop unique value propositions, business partnerships, and social media programs that are target towards key customer segments
• Achieve targeted results and ensure timely and effective execution of social media tactics and programs
• Develop benchmark criteria to measure the effectiveness of social media programs and implement improvements as required
• Participate and initiate online conversation across a variety of channels
• Educate and prepare key messaging and presentation material for senior management and other marketing organizations
• Collaborate with internal stakeholders to provide support to their initiative
• Measure the success of social media activities and report the result to management
• Use social listening tools to monitor online conversations
• Create maintain executive social media editorial calendars and posting schedules
• Design, create and manage promotions and social ad campaigns, and integrate with the company's overall marketing campaign plan and channels.

• Job requirements:

  • A track record of performance excellence meeting targets and objectives
  • Strong analytical, planning, forecasting, and research skills
  • Excellent communication and writing skills
  • The ability to manage multiple priorities and demanding time frames
  • Knowledge and understanding of technology search for new trends and the latest in social media innovation
  • Must Excel at online research, possess excellent writing skills, and have the ability to create editorial content at a moment’s notice
  • Experience in advertising public relations and online marketing is a plus
  • Proficient with Microsoft office product
  • Proficient with social listening tools such as tweet deck, Google alerts, etc
  • Ability to integrate social media into broader marketing campaigns
  • Experience in Facebook Ads, LinkedIn Ads, and other social media ads is a plus
  • Ability to identify threats and opportunities within the user-generated content space and make quick decisions
  • Experience in integrating content into multiple social distribution channels
  • Proven track record of listening and engaging with online community acting on their behalf

   

  Education and Experience Requirements:

  • Preferable Mass Communication in business administration or a related field
  • 1 -2 years of sales experience

   

Key Account Manager Job Description

                                                                         JOB DESCRIPTION (JD)

The following obligatory points are a standard part of every JD and each employee regardless of his/her designation is fully obliged to fully understand and comply with the below:

1. Unconditional compliance of the following policies:
2. Company Inner Regulations and Information Security Protocol (ISP).
3. Departmental Policy (DP) or Work Centre Area Policy (WCAP) – whichever and wherever applicable.
4. Guidelines to systems and documentation.

Detailed description of specific responsibilities:

1. B2B lead generation.
2. Arranging meetings and demos of our offerings to potential clients.
3. Deal closure.
4. Handling ground force (supermen) and ensure customer satisfaction in terms of services and operations after sales.
5. Coordinate with formulation and tech team to give them market feedback to help in improvement of our products and also manage demand and supply in market.
6. Handle customer queries and solve their problems.
7. Onboard new distributors on panel and handle business through them. Also handle existing distributors.
8. Manage all legal paper work related to sales and subscription of our products and services.
9. Collection of payments from all the clients and distributors handled.