Product Analyst / Product Support Engineer. at Wolken Software · Bengaluru (Bangalore) · 2 - 5 years · ₹4L - ₹13L / yr · Profitable · Posted 29 Sep 2022
Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.
Job Description:
- 0-2 years exp in Product Support Role.
- Need to Understand the product and features, to demonstrate them to the end users.
- Sound knowledge of Java and SQL
- Need to Analyze and Resolve the Product specific queries, MySQL.
- Consistently Deliver customer requirements.
- Engage with the Development team and manage the progress of cases.
- Should be able to cope with a high-pressure work environment.
- The working model will be 24X7.
Must require
- Good Communication both verbal and written
- Analytical skills
- Team player

About Wolken Software
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Qualified B.E/ MCA/ MBA with good communication skills, team player, ready to travel / relocate & available at short notice with total Oracle ERP experience of 15+ yrs.
Strong track record of Project management of complex, and/or multi-pillar projects, implementation methodologies, project management tools e.g., MS Project, project estimation, project team management, client management and communications, and project and proposal leadership
Minimum 7-8 years delivering Large Projects in implementation/Upgrade /Support of Oracle ERP.
Must have worked with MS Projects, AIM/OUM methodology.
Microsoft Project planning experience a must.
Budget, commercial and Customer experience
Strong stakeholder management, negotiation and communication skills
Excellent organisation, documentation and communication skills
Flexibility in location in India. Ready to Travel.
PMP, CSM, PRINCE2, Six Sigma Will be added advantage
ability to handle complexity and ambiguity, and provide structure to complex problems
collaboration, teaming, excellent presentation and communication (written, oral) skills
integrity, maturity and dependability
Responsibilities
Lead and manage several full lifecycle implementation/upgrade projects using leading practices, methods, frameworks, standards and maturity models (e.g., Oracle AIM/CDM, Agile, RUP).
Lead large scale planning, execution of large/complex multi-million dollar projects, or subsections of multi-year large/complex programs (e.g. Custom Application Development initiatives, ERP (Oracle).
Lead organizational planning, re-engineering and transformation initiatives including business transformation endeavors
Ability to perform critical analysis of large complex programs/projects including program performance measures, controls and analytics based analysis.
Qualitative and quantitative risk analysis including sensitivity, decision tree analysis to depict key interactions and utilizing simulation models to analyze the behavior/performance and the outcomes to project plan.
Stakeholder management at CX levels
About MoveInSync:
MoveInSync is the global leader in the employee commute space. Started in 2009 with Google as its first customer, MoveInSync now provides commute solutions to 250+ customers, including 50+ Fortune 500 companies across the world. MoveInSync has two offerings: ION and ONE. ION is the SaaS offering for companies to run their employee transport operations efficiently and seamlessly. ONE is a full-stack managed transport solution where we provide fleet management and operational capabilities on top of the SaaS layer.
MoveInSync is one of the few fast-growing companies with a healthy EBITDA. Our next collective goal is to make the company IPO-ready over the coming years.
Roles & Responsibilities:
- Stakeholder Coordination: Collaborate closely with employees, SPOCs, peers, and vendors to maintain effective, win-win relationships.
- Vendor Management: Ensure consistent, high-quality service delivery by transport vendors through structured vendor management, including regular performance reviews and service level reporting.
- Fleet Quality Assurance: Oversee that all vehicles meet required standards for maintenance, cleanliness, licensing, safety, and driver etiquette. Ensure drivers are properly licensed, well-groomed, and in appropriate uniform. Drive improvement initiatives with fleet partners.
- EHS & Emergency Handling: Ensure compliance with Environmental Health and Safety (EHS) protocols, especially concerning female employee safety. Implement procedures for emergency response, including handling vehicle incidents.
- Cab/Vendor Allocation & Routing: Utilize the MoveInSync tool to plan routes based on shift rosters, aiming to optimize cost and meet defined service levels.
- Communication Management: Maintain clear two-way communication to avoid missed pickups and service gaps.
- Escalation Handling: Manage real-time escalations, service disruptions, and failed pickups promptly and effectively.
- Transport Cost Efficiency: Monitor and manage operational transport costs, aiming for continuous cost optimization while maintaining service quality.
- Reporting: Generate and share reports including OTA/OTD, No-Show summaries, and any other client-required documentation.
- Central Coordination: Liaise effectively with the centralized THD and tracking teams to ensure smooth operational flow.
Key Skills Required:
- Graduate with 2 to 4 years of experience in managing employee transport for 400–500 staff in a corporate, transport Industry, or similar environment.
- Proficient in Excel with strong communication skills—both written and verbal—in English and the local language.
- Prior experience with MoveInSync or similar transport automation tools is preferred.
- Willing to work in shifts; must be hardworking, proactive, and enthusiastic.
Position: Presales Consultant
Location: Andheri, Mumbai (May involve travel or client site placements)
Experience: 2-5 years
CTC: Up to 11 LPA
About the Role:
We’re seeking a Presales Consultant with a strong background in the insurance domain to support our sales team. You’ll play a critical role in demonstrating our solutions, managing the bid process, and collaborating with clients to understand their needs and craft tailored proposals.
Key Responsibilities:
- Support the sales team through the entire sales journey and lead qualification.
- Conduct product demos and participate in client discussions on functional and technical solutions.
- Lead proof-of-concept workshops with customers and partners.
- Design compelling business proposals, RFPs/RFIs, and cost estimations.
- Serve as a subject matter expert on the C2L BIZ suite of solutions.
What We’re Looking For:
- 2-5 years of experience in the insurance industry (Life or General Insurance).
- Ability to understand technical product specifications and work with tech teams.
- Great communication skills and proficiency in Microsoft Office.
- Male candidates only, due to field visit requirements.
- Educational Qualification: BE/MBA/MMS/PGDBA with first class throughout academics.
Why Join Us?
- Work with senior architects on transformative solutions.
- Opportunity to grow through certifications (e.g., FLMI, ALMI).
- Exposure to global insurance markets and best practices.
About Us:
We’re a team of finance and technology enthusiasts who enjoy revolutionizing the investment industry through digital products & services. We’re building the next generation investment management platform for our financial professional customers so they can build better investment portfolios & help their clients retire in style.
If you're looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day!
Responsibilities:
- Design, develop, test, deploy and maintain highly performant api-driven web applications on our stack (Angular, React, SASS, Java SpringBoot, Mulesoft).
- Design and implement REST APIs to industry/company standards
- Work with our amazing product design team to develop and iterate on user interfaces that bring simplicity to complicated financial data.
- Interact with engineering members across the organization to ensure consistency in engineering practices and foster active exchange of ideas
- We have development centers in Atlanta, Houston, New York City and India and the ability to collaborate across a global organization is a key skill.
- Perform peer code reviews. Review performance, security and flexibility of the code.
- Participating in agile ceremonies (e.g. daily standup, release and sprint planning, demos, scrum of scrums).
- Work with Architect to define technical roadmaps
- Participate and help to evangelist and promote enterprise solutions with business and technology partners
The Experience You Bring:
- 2+ years experienced in front-end frameworks, such as Angular and React
- 3+ years experience in back-end technologies, such as Node.JS, ExpressJS, or Java Springboot
- 1+ years experience with Mulesoft or API development
- Experience with core AWS services
- Experience working in an Agile team and environment
- Familiarity with software engineering support systems and tools, such as Git, Jenkins, Bamboo, Gulp, Bower, Maven, Log4j
- Familiar with SSO solutions, such as SAML, OAuth, OpenID a plus
- Knowledge of the Financial Services industry a plus
- Good to have:
- Experience with DevOps tools like Docker, Kubernetes, Jenkins, etc.
- Experience in developing microservices-based architectures
- Knowledge of frontend technologies like HTML, CSS, and JavaScript
- Experience with Python technologies
Primary Responsibilities:
· Develop and maintain relationships with clients and prospects.
· Find new business opportunities and attend meetings with potential customers.
· Monitor market trends, analyze customer feedback, and make recommendations to improve sales.
· Develop and implement sales strategies to achieve business goals.
· Forecast sales and manage expenses to meet budget requirements.
Work closely with the marketing team to develop effective campaigns
About Us
It is a stealth mode startup founded by IIT/NIT alumni who held leadership positions in
companies like MindTickle and Browserstack. We have a grand vision of disrupting how companies buy and sell from each other. We are working with early customers to build an enterprise grade product that will be GA early next year.It is backed by tier 1 VCs and angel investors from India and Silicon Valley.
Job Description
We are looking for a Senior Frontend Engineer to work closely with the founding team. The successful candidate wants to take ownership, has a bias for action and loves to combine the art of design with the art of programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce visual elements of the application. You will work to bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Responsibilities
1. Develop user-facing stack from scratch
2. Build reusable code and libraries for future use
3. Ensure the technical feasibility of UI/UX designs
4. Optimize application for maximum speed and scalability
5. Collaborate with other team members and stakeholders
Technology Skills
1. Proven work experience as a ReactJS Frontend developer
2. In-depth understanding of the entire web development process (design, development and
deployment)
3. Good experience with Typescript and ReactJS (17.x). NodeJS knowledge is a plus.
4. Familiarity with Unit Testing Frameworks, UI Testing, Monorepos and Graphql principles
5. Knowledge of Alerting and Monitoring tools
6. Knowledge of SPA principles
7. UI Performance: should have hands on experience of optimising page load, rendering, caching
8. Sense for appeal & aesthetics from a usability perspective.
Soft Skills
1. Obsessed with best practices, structuring, documentation and have an eye for detail.
2. Self starter with a high level of drive and commitment.
3. High energy and drive to work in a startup environment.
4. Conceptual thinking, flexibility and ability to juggle with multiple responsibilities.
5. Ability to work under pressure and confidence to deal with complex issues.
6. Good communication skills.
7. Hands-on and detail oriented.
-Experience in Python and sql
-Experience in software development
-Knowledge of the Software Development Life Cycle
-Interpreting API documentation of cloud-based applications
● Strong knowledge of data structures and designing for performance, scalability and availability.
● Solid understanding of multithreading, MVC, and strong OO skills.
● Good understanding of micro services architecture.
● Good understanding of development tools and processes.
● Good knowledge of cloud environment GCP, AWS
● Code, develop, design and architect the product.
● Design, implement and maintain highly scalable, multi-tier, distributed server software applications.
● Deliver across the entire product life cycle, design, build, deploy, test, release and support.
● Working directly with developers and product managers to conceptualize, build, test and release
products
Key Skills
- In depth knowledge of Node.js
- Knowledge of integration with front-end JavaScript libraries and frameworks like react js
- Should be experienced with Micro-services.
- Knowledge of both SQL and NoSQL databases such as MySQL, Oracle, MongoDB
- Working experience of Git preferably bitbucket.
- Good knowledge of CI/CD preferably using bitbucket pipelines and Jenkins.
- Working knowledge of agile methodologies and techniques
▪ A Bachelor's degree in Computer Science, or related technical discipline
▪ 2 years of Software Development experience
▪ Deep hands-on technical experience in object-oriented design, data structures, algorithm design, and
complexity analysis
▪ Experience with full software lifecycle methodology, including; coding standards, code reviews, source
control management, build processes, testing, and operations
▪ Ability to identify, empathize with and delight the customer
▪ While every product-line has its tech stack - different products have different technologies and it's
expected that you are comfortable working across all of them as and when needed.
▪ Some of the technologies/frameworks that we work on - Microservices , Node.js, MySQL, Postgress..











