Product Analyst / Product Support Engineer.

Experience: 1 to 4 years ( Must Advertising Agency)

Job Type: Full time, on site

Working days: 5 (+ Alternative Saturdays)

Working hours: 10:00 am to 6:30 pm

Location: C.G. Road, Ahmedabad

Compensation: Up to 6 LPA

Qualifications:

• Proven content crafting experience in digital agencies.
• Up-to-date with tech and marketing trends.
• Portfolio of plagiarism-free content.
• Strong communication and writing skills.
• Research ability and attention to detail.
• Creative thinker and team player.
• Bachelor’s degree in a relevant field.
• Proficient in content management tools
• Understanding of word play in English, Hindi and Gujarati language.

• Lead and manage the SEO team to deliver results aligned with client goals.
• Communicate with international clients to understand project requirements and provide tailored SEO solutions.
• Conduct in-depth online research to identify potential clients and collect contact data for outreach.
• Develop and implement robust on-page and off-page SEO strategies. Optimize content, websites, and landing pages for search engine visibility and performance.
• Continuously discover and optimize for high-performing keywords. Build and maintain high-quality, natural backlinks to improve search rankings and domain authority.
• Analyze competitor websites and digital strategies to identify SEO growth opportunities.
• Coordinate with the graphics, content, and SEO teams to ensure seamless campaign execution.
• Plan and manage a monthly content calendar for articles and blog posts to support organic growth.
• Monitor and evaluate search engine performance and deliver actionable insights.
• Collaborate with web developers and the broader marketing team to implement SEO best practices.

Key Skills required (Items in Bold are mandatory keywords) :

1. In depth, hands-on knowledge of STLC and Automation Testing
2. Creating Test Cases and Test Case execution
3. Strong experience with Test Planning
4. Strong production experience with testing tools - Jira, Zing and other popular tools
5. Experience in Core Java, JavaScript
6. Industry experience with Java Selenium, Appium and other test automation tools
7. Experience with Validation, Functional, Cross Browser and UI Testing
8. Strong understanding of payment gateway testing and processes
9. Hands on experience in testing Web and Mobile Applications
10. Experience with cloud testing tools like BrowserStack and/or pCloudy
11. Experience with API testing using Postman

About AMAZECH SOLUTIONS

Amazech Solutions is a Consulting and Services company in the Information Technology Industry. Established in 2007, we are headquartered in Frisco, Texas, U.S.A. The leadership team at Amazech brings to the table expertise that stems from over 40-man years of experience in developing software solutions in global organizations in various verticals including Healthcare, Banking Services, and Media & Entertainment 

We currently provide services to a wide spectrum of clients ranging from start-ups to Fortune 500 companies. We are actively engaged in Government projects, being an SBA approved company as well as being HUB certified by the State of Texas. 

Our customer-centric approach comes from understanding that our clients need more than technology professionals. This is an exciting time to join Amazech as we look to grow our team in India which comprises of IT professionals with strong competence in both common and niche skill areas.  

Job Description

Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive and iterative delivery environment? You will be part of a large group of makers, breakers, doers, and disruptors, who love to solve real problems and meet real customer needs. 

We are seeking Software Engineers who are passionate about marrying data with emerging technologies to join our team. You will have the opportunity to be on the forefront of driving a major transformation and create various products that will disrupt and reimagine technology solutions by working with the best minds in the industry. 

Location: Bangalore, Pune (Hybrid / Remote)

Experience: 5-13 years

Employment type: Full time.

Permanent website: www.amazech.com

Role Description

This is a full-time Java Backend Developer role, based in Bengaluru with flexible remote work option. The Java Backend Developer will be responsible for designing, developing, and delivering complex Java-based applications and providing end-to-end support throughout the software development lifecycle. The successful candidate will collaborate with cross-functional team members, gather and analyze requirements, identify and prioritize technical and functional requirements and provide innovative solutions to address business challenges.

Qualifications

• Bachelor's or Master's degree in Computer Science (or equivalent technical degree)
• 5+ years of hands-on software development experience in Java/J2EE
• Experience in defining software architecture, design patterns, and solution design
• Strong experience in microservices architecture, Angular, Spring Boot Framework, Hibernate, and Web Services (SOAP and REST)
• Experience in cloud infrastructure, ideally with Amazon Web Services
• Strong knowledge in database design, SQL query optimization, and performance tuning
• Demonstrated ability to lead technical teams and mentor team members
• Excellent communication, analytical, and problem-solving skills
• Experience and knowledge of Agile methodologies
• Experience with AWS, GCP, Microsoft Azure, or another cloud services
• Proven ability to work well under pressure and deliver high-quality work within tight deadlines

Other Requirements

• Bachelor's or Master's degree in Computer Science (or equivalent technical degree)
• Strong interpersonal and relationship-building skills. 
• Ability to work independently and as part of a team. 
• Excellent verbal and written communication skills and ability to communicate effectively with international clients. 

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

The Manager of Customer Support is responsible for the supervision and operational management of a customer-centric workforce focused on solving issues for our customers. The manager will also work closely with other functional units to meet defined service level agreements and achieve high levels of customer satisfaction.

Essential Functions:

• Influence others, lead, coach and empower, through motivation and encouragement, to accomplish team goals and foster a positive team culture
• Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
• Achieves customer service objectives by contributing and making recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change
• Being able to interpret data that translates into action to improve the team.
• Monitors the overall health of the support system which includes but is not limited to live ticket queues, live channel queues, major bugs and staff availability
• Involved in determining customer service employee requirements by maintaining contact with employees to determine areas of improvement by reviewing operational environments; conducting surveys; benchmarking best practices; analyzing information and applications
• Improves customer service quality results by studying, evaluating, and redesigning processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Responsible for providing employees with technical resources; providing technical advice; resolving problems; disseminating advisories, warnings, and new techniques
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Act as an escalation point for high severity customer issues that arise from within the team; directly from customers; or from other HighLevel functions. 
• Serve as an influential leader by demonstrating professionalism, passion, and enthusiasm, providing communication, and motivation, and creating teamwork and collaboration
• Be readily available with cameras on throughout the shift to assist customers and team members via Zoom

Experience/Education/Certifications Required:

• Associate's/ Bachelor's degree or equivalent experience
• 4+ Years in management 
• SaaS software experience
• Several years running technical customer-facing teams.
• Experience in managing a team of over 20+ 
• Project management skills 
• Leading a results driven team 
• People manager at heart, you love mentoring, leading and contributing to the professional development of those around you 
• Strong collaboration, time-management, influencing and prioritization skills are critical to the success of this role
• The ability to build and maintain relationships internally with team and with customers
• Excellent listening, presentation and communication skills at all levels
• The ability to partner with customers and team members in developing their strategic direction
• The candidate is technically savvy and has an interest in leveraging data, analytics and automation to drive demonstrable customer and team success
• Strong customer facing communication skills
• Demonstrated data driven approach to problem solving
• Must be a go-getter and not afraid to ask questions
• Must have basic computer and excel skills

Language Skills Required Vs. Preferred:

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Writing compelling content for email campaigns, landing pages, advertisements, live events, webinars and communication with customers
• Improvising current product portfolio leading to better audience engagement and brand positioning
• Researching on topics that are of interest to our target audience and creating pipeline of future launches
• Staying up-to-date with trending advertising strategies
• Creating out-of-the-box campaign ideas
• Proofreading, editing and improving content created by others and ensuring brand consistency
• Working alongside team members to come up with concepts and ideas to increase revenue
• Ensuring correct grammar and spelling throughout content and website

• Researching on consumer interests to come up with relevant topics and ensuring these journalistic articles are backed up by scientific Ayurvedic research, and write them in an easy-to-understand fashion that’s also scientifically accurate.
• Researching the target audience’s interests and needs    
• Researching the scientific Ayurvedic understanding of said topics
• Creating highly valuable informational articles for online purposes 
• Staying up-to-date with latest trends in USA and EU regarding skincare, health and wellness 
• Creating mind-blowing value for our customers 
• Establishing the organization as an authoritative figure through accurate and useful informational
• Ensuring compliance with law (e.g. copyright and regulatory bodies) pieces       

We are looking for a passionate and driven individual for a two month contract job at Truebase in our growth team. Truebase is an AI-based B2B sales acceleration platform that enables revenue teams to prospect faster & connect smarter. We are building the future of sales prospecting and we need your help in scaling some of our go-to-market activities. Check out our website at http://truebase.io">truebase.io and https://www.linkedin.com/company/truebase/">LinkedIn profile. 

Whom will you work with? 

You will work closely with the growth team running campaigns across multiple channels to take the product to market. 

In this role you will: 

• Support our cold email outreach efforts by prospecting leads on Truebase. 
• Research personalization points for leads that you prospect. 
• Manage sales CRM/outreach/automation tools like Mixmax, Pipedrive, LinkedIn Salesnavigator, DuxSoup etc. 

You should apply if you have: 

• Excellent research skills. 
• Great interpersonal skills. 
• Knowledge of working with sales/marketing software like Mixmax, Pipedrive, etc. 
• Worked with Google sheets and Excel. 
• Basic knowledge of B2B sales. 

Even better if you have: 

• Writing skills
• Experience writing cold emails. 
• Experience working with remote teams.