Product Analyst / Product Support Engineer.

Position Title : Frontend / Chrome Extension Developer (React + TypeScript)

Experience : 3+ years

Location : Remote

Job Role Summary :

Build and ship production-ready Chrome extensions that inject UI into existing web apps. Own content scripts, DOM integration, performance, and accessibility (WCAG 2.1 AA).

Mandatory Skills :

React, TypeScript, Chrome Extensions (MV3), Content Scripts, DOM Injection, MutationObserver, TailwindCSS/CSS Modules, Accessibility (WCAG 2.1 AA).

Key Responsibilities :

• Develop Chrome extensions using React + TypeScript.
• Inject and manage UI components within third-party web app DOMs.
• Write and maintain content scripts; handle dynamic pages via MutationObserver.
• Implement clean, responsive styling with TailwindCSS or CSS Modules.
• Ensure accessibility (WCAG 2.1 AA), keyboard navigation, and ARIA semantics.
• Integrate with APIs, manage extension permissions, storage, and messaging.
• Optimize performance, handle edge cases across sites, and write basic tests.

Required Skills :

• Strong React + TypeScript in production.
• Chrome Extension architecture: manifest v3, content/background scripts, messaging, permissions.
• DOM manipulation and safe UI injection strategies.
• MutationObserver, event delegation, handling SPA route changes.
• TailwindCSS or CSS Modules; solid CSS fundamentals.
• Accessibility (WCAG 2.1 AA) and cross-browser compatibility (Chromium/Firefox optional).
• Familiarity with build tooling (Vite/Webpack), linting, and Git.

Nice-to-Have :

• Experience with service workers, storage (sync/local), and i18n.
• Testing with Jest/RTL/Playwright.
• Security basics for extensions (CSP, sandboxing).

Key Responsibilities:

• Finalization of accounts and preparation of Balance Sheet & P&L

• Handling GST return filing (GSTR-1, GSTR-3B) and reconciliations

• Managing Income Tax returns, TDS, advance tax, and tax assessments

• Preparation of Bank Reconciliation Statements (BRS)

• Ledger scrutiny, journal entries, and month-end closing

• Coordination with auditors for Statutory & Tax Audits

• Ensuring compliance with accounting standards and statutory regulations

• MIS reporting and financial analysis

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Required Skills:

• Strong knowledge of GST & Income Tax

• Expertise in Finalization of Accounts

• Experience in Bank Reconciliation & Cash Flow Monitoring

• Proficiency in Tally ERP / Tally Prime / SAP / ERP systems

• Good analytical and communication skills

 Key Responsibilities

• Assist in the installation, configuration, and maintenance of network hardware and software.
• Support and troubleshoot LAN/WAN networks, routers, switches, and firewalls.
• Monitor network performance and ensure system availability and reliability.
• Collaborate with senior engineers to implement network solutions and upgrades.
• Maintain documentation of network configurations, diagrams, and procedures.
• Provide first-level support for network-related incidents and service requests.
• Assist in performing network security assessments and implementing best practices.
• Participate in network capacity planning and performance tuning.
• Support network-related aspects of IT projects and deployments.

       Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Certification: Valid CCNA (Cisco Certified Network Associate) is mandatory.
• Experience: 2-4 years of experience in network administration or support roles.
• Strong understanding of networking fundamentals including TCP/IP, DNS, DHCP, routing and switching.
• Familiarity with Cisco IOS and command-line interface (CLI).
• Basic understanding of network security concepts and firewalls.
• Excellent troubleshooting and analytical skills.

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

• Ensure all required order information is received and projects can be delivered within the committed timeline.
• Complete the Discovery Phase by gathering and validating customer requirements.
• Coordinate with customers and internal teams to ensure timely project completion.
• Create project plans and provide regular progress reports to customers.

Customer Service

• Handle customer calls whenever required and resolve escalated support cases.
• Support and resolve issues escalated by the First Level Support team.
• Ensure solutions are provided within the agreed turnaround time.
• Maintain accurate records of all customer interactions and case activities.
• Ensure services provided are properly billed and paid for.
• Document issues and resolutions through Knowledge Base Articles for future reference.
• Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

• Plan, package, and deliver customer training sessions remotely or onsite.
• Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
• Prepare presentations, training materials, and videos for advanced or complex features.
• Provide training and guidance to the First Level Support team.

Management Reporting

• Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

• Analyze customer requirements and prepare project specifications.
• Perform data setup and configuration based on approved specifications.
• Conduct code/release testing and quality assurance activities.
• Ensure compliance with company standards and processes.

Qualifications & Experience

• Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
• 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
• Freshers with excellent communication skills are also encouraged to apply.
• Good analytical, problem-solving, and coordination skills.
• Strong verbal and written communication skills. 

Strong Enterprise SaaS Sales profile with focus on Revenue Growth & Account Management

Mandatory (Experience 1): Must have 2+ years of experience in Enterprise B2B SaaS Sales / Account Management with revenue ownership.

Mandatory (Experience 2): Must have handled large Enterprise clients (e.g., Hindalco, Britannia, Adani, or similar large conglomerates) and managed an ARR portfolio of ₹2 Cr+ from assigned accounts.

Mandatory (Experience 3): Must have proven experience in upselling and cross-selling SaaS solutions, leading commercial negotiations, preparing pricing proposals and detailed costings, and actively managing payment follow-ups with a focus on improving DSO and revenue realization.

Mandatory (Experience 4): Must have led End-to-End enterprise account lifecycle management — including CXO-level engagement, QBRs, renewals, PO management, escalations handling, and revenue expansion.

Mandatory (Company Background): Must be from B2B SaaS Product companies (Tech-enabled platforms preferred).

Mandatory (Gender) - Male candidates are preferred

Manatory (Note) - This role requires a clear 60% focus on sales (revenue generation, expansion, collections) and 40% focus on customer success

JD For Embedded C Engineer requirements :

Mandatory Skillsets are as below :

1. Embedded SW development background

2. Embedded C/C++/

3. Hands-on experience in RTOS Programming.

4. Working knowledge of SDLC and methodologies/tools for requirement management.

5. Experience working in an agile development environment.

Summary of the role: 

As an Analytics Engineer, you will work closely with internal team members to implement Adobe Analytics/Google Analytics on clients’ websites. In this role, you will use front-end technologies such as HTML, CSS, JavaScript, jQuery to support the development and implementation of web analytics tracking. You will also set up and maintain successful Adobe Analytics/Google Analytics deployments and identify and solve complex and interesting tracking problems. Using JavaScript/jQuery, you will design analytics solutions by understanding the client’s business and online marketing goals, gathering requirements, defining project scope, and providing technical guidance.

Qualification:

• Bachelor’s degree from an accredited university
• Strong technical aptitude and expertise with JavaScript, HTML,CSS
• Expertise in Adobe DTM/Adobe Launch and Adobe Analytics implementation through other tag management solutions

Experience:

• 3+ years of relevant experience in Adobe Analytics implementation using DTM/Adobe Launch
• Web Development experience is a plus as it relates to the development, configuration and implementation of Web Analytics solutions
• Experience with other web platforms like Google Analytics, Tealium, Tealeaf, etc. is a plus

Responsibilities:

• Understand client business requirements and how to map those requirements to specific digital measurement tactics
• Development of documentation, deliverables and solutions requirements for web analytics tracking
• Work closely with account management and development teams to oversee the implementation, configuration and debugging of web analytics code, both on-site and through tag management systems
• Support digital marketing teams (paid search, SEO, conversion rate optimization, digital media, etc.) to implement customized tracking for campaign initiatives

Key Skills:

• Strong understanding of web analytics implementation tools - Adobe Analytics Implementation Experience
• Ability to use Adobe DTM/Adobe Launch to implement changes suggested by web analytics team
• Hands on experience in writing DTM rules and troubleshooting the existing implementations
• Expert-level knowledge in Adobe DTM/ Adobe Launch and Adobe Analytics is a must
• Knowledge and experience in Google Analytics/Google Tag Manager or other web analytics platforms is a plus
• Knowledge of web development technologies - JavaScript, HTML, CSS etc.
• Experience in producing technical specifications, solution design reference documents, reference manuals, developer guides, and/or code requirements
• Excellent ability to read and debug HTML, JavaScript to successfully test tags
• Presents results in a manner that the business partners can understand, ensuring interpretation, appropriate detail and usability
• Excellent written skills and the ability to write for both technical and non-technical users
• Willingness to travel for client discoveries and other off-site meetings
• Experience with developing analytics testing processes
• Ability to effectively communicate with clients and colleagues at all levels