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Product Analyst / Product Support Engineer.
Product Analyst / Product Support Engineer.
Wolken Software's logo

Product Analyst / Product Support Engineer.

Deeksha M's profile picture
Posted by Deeksha M
2 - 5 yrs
₹4L - ₹13L / yr
Bengaluru (Bangalore)
Skills
MySQL
skill iconJava
Linux/Unix
About the Company:

Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.

Job Description:
  • 0-2 years exp in Product Support Role.
  • Need to Understand the product and features, to demonstrate them to the end users.
  • Sound knowledge of Java and SQL
  • Need to Analyze and Resolve the Product specific queries, MySQL.
  • Consistently Deliver customer requirements.
  • Engage with the Development team and manage the progress of cases.
  • Should be able to cope with a high-pressure work environment.
  • The working model will be 24X7.

Must require

  • Good Communication both verbal and written
  • Analytical skills
  • Team player



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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Wolken Software

Founded :
2011
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

Wolken Software started with a passion to bring excellent service support within the reach of every company. Every member of the team is determined to bring innovation to the realm of service delivery and put a smile on your customer's face. Wolken Software saw its initiation in 2011 as a privately held software company with offices in Cupertino, CA and Bangalore & Mumbai, India. We set out to help modern organisations transform their relationships with customers and employees with out-of-the-box, configurable and scalable Enterprise Service Cloud for Internal (ITSM, HR Case) and External (Customer Service) solutions deployed on the cloud or on-premise.
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Connect with the team

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Sanjay Gowda
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Deeksha M
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Kavya Hegde
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Aishwarya R Hegde

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HOW YOU’LL RAMP
In First Week…

By Day 30…

By Day 90…


WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:



ABOUT TOPPR
Toppr is India’s leading edtech company with a mission to make learning personalized. Our adaptive after- school learning app for classes 5th to 12th is used by over 60 lakh students. We have the widest syllabus support that covers over 20 subjects, 20 boards, and 50 exams. We believe each child is unique with distinct learning needs. We are building Toppr as an adaptive platform to increase engagement, optimize learning and improve outcomes for all students. Toppr was started in 2013 by IIT Bombay alumni Zishaan Hayath and Hemanth Goteti and is backed by venture capital firms like SAIF, Helion, Eight Roads, and Kaizen.

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