Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.
Job Description:
- 0-2 years exp in Product Support Role.
- Need to Understand the product and features, to demonstrate them to the end users.
- Sound knowledge of Java and SQL
- Need to Analyze and Resolve the Product specific queries, MySQL.
- Consistently Deliver customer requirements.
- Engage with the Development team and manage the progress of cases.
- Should be able to cope with a high-pressure work environment.
- The working model will be 24X7.
Must require
- Good Communication both verbal and written
- Analytical skills
- Team player

About Wolken Software
About
Connect with the team
Similar jobs
Job Title: WordPress Developer (Male Candidates Only)
Experience: 2+ Years
Location: [Your Office Location] – Work From Office
Shift Timing: 6 PM – 3 AM (Monday–Friday)
Salary: ₹18,000 – ₹25,000 (based on interview, experience & last salary)
Job Summary:
We are seeking a skilled WordPress Developer with 2+ years of hands-on experience in developing and customizing WordPress websites. The ideal candidate should be proficient in theme customization, plugin integration, WooCommerce, and Shopify. This is a full-time, night-shift role (WFO) that requires strong problem-solving skills and attention to detail.
Responsibilities:
- Develop, customize, and maintain WordPress websites.
- Work on theme customization and plugin integration.
- Build and manage e-commerce websites using WooCommerce and Shopify.
- Troubleshoot issues and ensure website functionality and performance.
- Collaborate with the design and development team for smooth project delivery.
Required Skills:
- WordPress Development
- Theme Customization
- Plugin Development & Integration
- WooCommerce
- Shopify
- Basic knowledge of front-end technologies (HTML, CSS, JavaScript) is a plus
Qualifications:
- Bachelor’s degree in Computer Science, IT, or a related field (preferred).
- Minimum 2 years of relevant experience in WordPress development.
- Strong problem-solving and debugging skills.


Technical Lead
The ideal candidate should possess the following qualifications:
- Education: Bachelor's degree in Computer Science, Software Engineering, or a related field.
- Experience: 9+ years in software development with a proven track record of delivering scalable applications.
- Leadership Skills: 4+ years of experience in a technical leadership role, demonstrating strong mentoring abilities.
- Technical Lead must Lead and mentor a team of software developers and validation engineers.
- Technical Skills: Technical Lead must have Proficiency in programming languages such as C#, React js, SQL, MySQL, Javascript, Web API are required .NET, or Python, along with frameworks and tools used in software development.
- Technical Lead must have General working knowledge of Selenium to support current business automation tools and future automation requirements.
- General working knowledge of PHP desired to support current legacy applications which are on the roadmap for future modernization.
- Technical Lead must have Strong understanding of software development lifecycle (SDLC).
- Experience with agile methodologies (Scrum/Kanban or similar).
- Knowledge of version control systems (Git or similar).
- Development Methodologies: Experience with Agile development methodologies and experience with CI/CD pipelines.
- Problem-Solving Skills: Strong analytical and problem-solving abilities that enable the identification of complex technical issues.
- Collaboration: Excellent communication and collaboration skills, with the ability to work effectively within a team environment.
- Innovation: A passion for technology and innovation, with a keen interest in exploring new technologies to find the best solutions.
Roles and Responsibilities
1. Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.
2. Ideate, design, and implement program that focused on post-training support for mental health first-aiders.
3. Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).
4. Oversee and facilitate MHFAI instructors for training and upskilling.
5. Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.
6. Draft and initiate scientific research, and create tools required at workplace to measure mental health.
7. Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.
8. Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.
9. Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.
10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.
11. Provide support in other operational functions of MHFA as needed.
Requirements:
· 4-10 years in Counselling psychology and / or mental health training
· Qualification: Education in Counselling / Medical Psychology
· Experience in clinical work
· Exposure to mental health training
· Experience of having previously worked in organized group is desirable

Experience: 3-6 years
Location: Chennai
Requirements:
- 3+ years of experience in Front-end developement using Angular/Angular.js
- Good understanding of Core JavaScript.
- In-depth knowledge of the Angular framework.
- Good command of TypeScript.
- Thorough knowledge of web markup, primarily focusing on HTML language and CSS.
- A degree of experience with RESTful API integration.
- Define software requirements for embedded software applications
- writing software requirements (SWE.1) requirements using DOORS. Includes requirements analysis from systems requirements or customer requirement documents.
- Participate in software development processes such as requirements capture, analysis, linking software requirements to system requirements and architecture, customer specifications.
- Software requirements development, flow-down and management, traceability using DOORS or equivalent requirements capture tool.
- Work within ASPICE process objectives, achievement of ASPICE levels and supporting audits
Working as part of the Aurum PropTech digital team, the right candidate will spearhead our digital product proposition as a product manager and will be responsible for product planning, delivery and marketing throughout the product lifecycle. The right candidate will develop a strategy, vision and roadmap for the product based on input from internal stakeholders, customers, market research and their industry insight. They will work closely with Development/Engineering and other teams to deliver products that align with this vision, meet market needs and are delivered to a consistently high-quality standard. They will develop a forecast for the product based on input from marketing, sales, market analysts and their own experience and manage its delivery. They will identify the key benefits and value of products. This will be used to create and maintain marketing plans and collateral (including web updates, product training materials, pricing strategy and sales training).
The role will work with our leadership and management team across all relevant commercial and operational functions, to understand commercial objectives, gather and evaluate ideas and feedback, and define product features. There are several product initiatives at differing stages of development, and the role will ensure these are managed and delivered successfully, whilst becoming a key contributor to the ongoing product strategy.
Product Manager Responsibilities:
• Define the product strategy and roadmap for our flagship digital products; Develop the business case for new products, improvements to existing products, and business ventures.
• Manage the product throughout its lifecycle from concept to end-of-life
• Collect, manage and maintain traceability of requirements from all stakeholders across product releases
• Write the business case for investments and gain internal approval
• Propose a product marketing plan and budget and then deliver against it
• Write Product Requirements and Market Requirements documents
• Work with internal stakeholders and third parties to assess and establish partnerships
• Be the recognized expert in the business on the product, the market, relevant technology and the competition.
• Develop core positioning and messaging for the product
• Perform product demos to customers and develop relationships with key clients for the B2B segment
• Be a key stakeholder as part of the product team to ensure delivery of agreed objectives
• Set pricing to meet revenue and profitability goals
• Monitor, report and improve product performance
• Brief analysts and the press
• Run trials and MVPs, develop and deliver go-to-market launch plans
• Channel management and support
• Commission market and competitor research
• Promote the product to sales teams through sales training sessions, webinars, newsletters and other mechanisms
• Develop and deliver training to technical sales support
• Manage development and marketing projects to deliver to plan
• Collate feedback from sales and customers, & brief and train the sales force at quarterly sales meetings
• Represent the voice of the customer in senior-level management meetings
• Evangelize the product internally and externally
• Be recognized as a leader in the business and build relations with business stakeholders
• Deliver regular (e.g. monthly) volume, revenue and profit forecasts
• Brief press and analysts and go on press tours
• Runs pilot programs during the qualifying phase with almost final products and samples, in an agile environment.
What we are looking for:
Essential Skills
• Minimum of 5+ years experience as a Product Manager or Product Marketing Manager
• Proven experience in Agile product development
• Demonstrated success defining and launching excellent products
• Excellent written and verbal communication skills
• Technical background, with experience in API and SaaS product development, desired.
• Excellent teamwork skills
• Proven ability to influence cross-functional teams without formal authority
• Examples and at least one sample of an effective document delivered in the past
• Experience in a B2C / B2B SaaS Business (Industrial experience of working in PropTech would be a major advantage)
• Experience in a client-facing role
• Results and data-driven mindset, a self-starter that is excellent at multi-tasking
• This is a great opportunity for a Product Manager who loves disruptive technology in a business that is scaling rapidly - Opportunities to work for a profitable startup do not come around often!
Qualifications
➢ Bachelor's Degree
➢ MBA preferred
Development Values
New technology is exciting, but at Aurum PropTech we recognize that people are the key to our successful digital transformation. We are creating a workplace where they can focus on high-value, strategic work, high-rewarding career paths and be inspired to enhance our client’s digital services - with an Agile mindset.
This is a fantastic opportunity to join a fluid and fast-paced organization offering an attractive working environment both in terms of work type, technologies and projects. It’s somewhere you can thrive, grow and be challenged. The program is currently at its nascent stage and will entail owning a challenging and fulfilling role using cutting-edge technology. We will be willing to invest in relevant training for the right candidate.
COME JOIN US as we empower our teams with digital skills.
• They have to generate leads, make sales calls, and update the CRM database.
• Sales executives have to meet with new and existing customers of their organization.
Tatsam is a stealth mode, venture-backed mental healthcare company based in India. We're redesigning mental health and wellness experiences for the modern day working professional, have raised angel round from top-tier investors, and signed some of the largest Indian enterprises and startups for the upcoming private beta launch… and we’re just getting started.
The startup is led by a team of CXOs who are serial entrepreneurs (YC alumni, IIT alumni, CXO in large enterprises). They are supported by a team of behavioral design experts, clinicians and counsellors with vast experience, and technologists on a mission to improve mental health and wellbeing for the modern day working professional.
The Role - Account manager
As the account manager, you’ll be responsible for building relationships with and upselling to some of the best known Indian and eventually global brands.
*Your core areas of ownership would be - *
- Nurturing the qualified leads: Once the opportunities are qualified, you will help the Chief sales officer to guide the leads through our sales process, which will involve a mix of in person, video call and telephone activities.
- Collaboration with client SPOCs: Create close working relationships with clients on the ground and engage with the SPOC on a frequent basis
- Project manage the delivery
- Keep the NPS high
- Proactively identify bottlenecks in end-user experience and think of ways to resolve them
You have:
- Proven ability to engage with service side client professionals (department heads as well as CXOs)
- Experience of managing large scale account activities with large enterprises with multiple stakeholders as well as promoter-driven organisations
- Masterful communication skills, both verbal and written
- Ability to forge and build relationships at a senior level - crossing multiple sectors and geographies.
- Public speaking experience: Commanding an audience of 1 or 50, both in person and over video conference
*Brownie points for being: *
- A growth-oriented, curious person interested to understand the science of mental health and wellbeing, our value proposition and the competitor landscape.
- A genuine and empathetic person. Brownie points if you have battled with any kind mental or large wellbeing issues - diagnosed or undiagnosed in the past
The Opportunity
You will enter a close group of exceptionally talented people who in the last 2-months have secured incredible investors, partners, clients and advocates. We will continue this momentum till our vision of being able to provide good mental health and wellbeing avenues for the modern day professionals is achieved. If we like each other and agree to partner in this journey, this has the potential of resulting in a compounded career and mental growth for you.

Contact Person: Aditi
*Note: Need someone with 1+ years of experience in domestic technology hiring, and who can join within 1-3 days.

