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Product Analyst / Product Support Engineer.
Product Analyst / Product Support Engineer.
Wolken Software's logo

Product Analyst / Product Support Engineer.

Deeksha M's profile picture
Posted by Deeksha M
2 - 5 yrs
₹4L - ₹13L / yr
Bengaluru (Bangalore)
Skills
MySQL
skill iconJava
Linux/Unix
About the Company:

Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.

Job Description:
  • 0-2 years exp in Product Support Role.
  • Need to Understand the product and features, to demonstrate them to the end users.
  • Sound knowledge of Java and SQL
  • Need to Analyze and Resolve the Product specific queries, MySQL.
  • Consistently Deliver customer requirements.
  • Engage with the Development team and manage the progress of cases.
  • Should be able to cope with a high-pressure work environment.
  • The working model will be 24X7.

Must require

  • Good Communication both verbal and written
  • Analytical skills
  • Team player



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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Wolken Software

Founded :
2011
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

Wolken Software started with a passion to bring excellent service support within the reach of every company. Every member of the team is determined to bring innovation to the realm of service delivery and put a smile on your customer's face. Wolken Software saw its initiation in 2011 as a privately held software company with offices in Cupertino, CA and Bangalore & Mumbai, India. We set out to help modern organisations transform their relationships with customers and employees with out-of-the-box, configurable and scalable Enterprise Service Cloud for Internal (ITSM, HR Case) and External (Customer Service) solutions deployed on the cloud or on-premise.
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Connect with the team

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Sanjay Gowda
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Deeksha M
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Kavya Hegde
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Aishwarya R Hegde

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What We Offer

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At OLX, we are committed to creating a diverse, inclusive, and authentic workplace. We strongly encourage people of all races, ethnicities, disabilities, ages, gender identities or expressions, sexual orientations, religions, backgrounds, and experiences to apply.

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CULTURE SNEAK-PEAK

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A SAAS based Product Company- 30 million funding
A SAAS based Product Company- 30 million funding
Agency job
via HiringEye by Rajeev Reddy
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Jon K
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Level 3 Contractor-to-Fulltime-Programmer Role:

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Bonus for those possessing keen interest in better investing, wealth creation, and FinTech/WealthTech experience.

Collaborate effectively through coding tools such as GitHub, Jira, and Slack.

Enthusiastic, collaborative, driven, curious, professional, fast-paced, detail-oriented.  Clear communicator, flexible work hours to be part of experienced Silicon Valley product team. Able to make constructive contributions to improved team development practices
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Anticipated first year will be entirely working from home given COVID as Level 3 Contractor, and upon completion of first anniversary will be eligible for sign-on bonus as full time employee. Required to have own effective laptop/development set up and sufficient bandwidth to be exceedingly productive.

We are excited to consider applicants from outside top IITs and top technical cities, so you don’t have to be a graduate of IIT Madras or IIT Bombay, nor living in Bangalore, Pune, or Hyderabad – we are more interested in exceptional and fluent programming talent and passion than just these degrees.  And all that being said, we confess we do have a founding team with degrees and DNA from Stanford, Harvard, and INSEAD.

There will be a technical task/test, a fit/communication interview, and a technical interview.

Read more
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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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