Business Analyst - Salesforce

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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We are looking "Business Development Executive" for Reputed Client @ Permanent Role.

Experience: 3-6 Yrs

• Responsible for the Marketing and sales of Konnect Analytics products. 

• Experience in selling ERP/CRM/BI is an added advantage. 

• To identify and hire new channel partners for assigned region. 

• Identify new business opportunities. 

• To generate leads via cold calling, Emails, digital marketing etc., 

• Qualification of sales leads to identify whether their research goals are aligned with product offerings. 

• To give demo to the clients and make them to understand the product. 

• Establishing and maintaining appropriate pipeline to meet the requirements of the sales targets. 

• Brand Building and Advertising in consultation with the Internal team. 

• Liaising and networking with a range of stakeholders including customers, colleagues and partner organizations. 

• Organizing and attending events such as conferences, seminars, receptions and exhibitions. 

• To Prepare Marketing Collateral such as Case Studies,flyer and content creation. 

• Be the Liaison between the external and internal stake holders. 

• Feedback market & competitor info to the Internal team. 

• Adhere to the provided

The ideal candidate will be responsible for developing high-quality applications using Bubble.io, you will also be responsible for designing and implementing testable and scalable code.

Responsibilities

• Develop quality software and web applications using Bubble.io
• Accurately translate and interpret UI/UX designs from Figma into bubble.io including the configuration of responsive design parameters .
• Analyze and maintain existing software and Bubble.io applications
• Design highly scalable, testable code maintainable and well-documented Bubble.io applications
• Discover and fix programming bugs
• Extend Bubble.io front end capacity with custom HTML ,CSS, javascript
• Extend bubble.io's backend capacity by implementing plugins , API connections

Qualifications

• Bachelor's degree or equivalent experience in Computer Science or related field
• Development experience with programming languages
• Short course or equivalent experience with backend development languages (HTML, CSS , javascript)
• Short courses or equivalent experience with back-end development languages (e.g. NodeJS, Python)
• Short courses or equivalent experience working with databases (SQL, NoSQL) and APls.

Experience

•   Over 6 months full-time experience working with Bubble.io (you will be required to show your portfolio of work of demonstrating a deep knowledge of Bubble during the process)

•   One or more years of experience designing, implementing and maintaining Relational Databases

•   One or more years of experience building web applications (any language) or work in a technical business analyst or product leadership role

•   Client facing experience is highly regarded

Note: This is a full-time role based in Bangalore and will require you to work from the office.

Websites: www.rajivtalreja.com www.karanhasija.com www.quantumleap.co.in

Role : Web Scraping Engineer

Experience : 2 to 3 Years

Job Location : Chennai

About OJ Commerce: 

OJ Commerce (OJC), a rapidly expanding and profitable online retailer, is headquartered in Florida, USA, with a fully-functional office in Chennai, India. We deliver exceptional value to our customers by harnessing cutting-edge technology, fostering innovation, and establishing strategic brand partnerships to enable a seamless, enjoyable shopping experience featuring high-quality products at unbeatable prices. Our advanced, data-driven system streamlines operations with minimal human intervention.

Our extensive product portfolio encompasses over a million SKUs and more than 2,500 brands across eight primary categories. With a robust presence on major platforms such as Amazon, Walmart, Wayfair, Home Depot, and eBay, we directly serve consumers in the United States.

As we continue to forge new partner relationships, our flagship website, www.ojcommerce.com, has rapidly emerged as a top-performing e-commerce channel, catering to millions of customers annually.

Job Summary:

We are seeking a Web Scraping Engineer and Data Extraction Specialist who will play a crucial role in our data acquisition and management processes. The ideal candidate will be proficient in developing and maintaining efficient web crawlers capable of extracting data from large websites and storing it in a database. Strong expertise in Python, web crawling, and data extraction, along with familiarity with popular crawling tools and modules, is essential. Additionally, the candidate should demonstrate the ability to effectively utilize API tools for testing and retrieving data from various sources. Join our team and contribute to our data-driven success!

Responsibilities:

• Develop and maintain web crawlers in Python.
• Crawl large websites and extract data.
• Store data in a database.
• Analyze and report on data.
• Work with other engineers to develop and improve our web crawling infrastructure.
• Stay up to date on the latest crawling tools and techniques.

Required Skills and Qualifications:

• Bachelor's degree in computer science or a related field.
• 2-3 years of experience with Python and web crawling.
• Familiarity with tools / modules such as
• Scrapy, Selenium, Requests, Beautiful Soup etc.
• API tools such as Postman or equivalent. 
• Working knowledge of SQL.
• Experience with web crawling and data extraction.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent communication and documentation skills.

What we Offer

• Competitive salary

• Medical Benefits/Accident Cover

• Flexi Office Working Hours

• Fast paced start up

KEY RESPONSIBILITIES

·      Develop high-quality database solutions.

·      Use T-SQL to develop and implement procedures and functions.

·      Review and interpret ongoing business report requirements.

·      Research required data.

·      Build appropriate and useful reporting deliverables.

·      Analyze existing SQL queries for performance improvements.

·      Suggest new queries.

·      Develop procedures and scripts for data migration.

·      Provide timely scheduled management reporting.

·      Investigate exceptions with regard to asset movements.

MUST-HAVES FOR THIS GIG

T-SQL, Stored Procedure, Functions, Triggers, XML Operations, JSON support on SQL 2016 and above SSIS, SSRS, CTE, EAV Data structure, Integration with NoSQL(MongoDB), SQL Server Indexes, Bulk Insert, BCP, CMD Shell ,Memory Optimization, Performance Tunning, Query Optimization, Database Designing, Table Joins, SQL Server Job agent

Backup and Maintenance plan ,Data Migration, Good Communication

NICE-TO-HAVES FOR THIS GIG:

• Working knowledge of mobile development activity.
• Working knowledge of web hosting solution on IIS7.

Experience working with an offshore –onsite development process 

• Implement best practices for the engineering team across code hygiene, overall architecture design, testing, and deployment activities
• Drive technical decisions for building data pipelines, data lakes, and analyst access.
• Act as a leader within the engineering team, providing support and mentorship for teammates across functions
• Bachelor’s Degree in Computer Science or equivalent job experience
• Experienced developer in large data environments
• Experience using Git productively in a team environment
• Experience with Docker
• Experience with Amazon Web Services
• Ability to sit with business or technical SMEs to listen, learn and propose technical solutions to business problems

·       Experience using and adapting to new technologies

·       Take and understand business requirements and goals

·       Work collaboratively with project managers and stakeholders to make sure that all aspects of the project are delivered as planned

·       Strong SQL skills with MySQL or PostgreSQL

• Experience with non-relational databases and their role in web architectures desired

 Knowledge and Experience:

• Good experience with Elixir and functional programming a plus

• Several years of python experience
• Excellent analytical and problem-solving skills
• Excellent organizational skills

Proven verbal and written cross-department and customer communication skills

Responsibilities:

• Designing and implementing Java-based applications.
• Analyzing user requirements to inform application design.
• Defining application objectives and functionality.
• Aligning application design with business goals.
• Developing and testing software.
• Debugging and resolving technical problems that arise.
• Producing detailed design documentation.
• Recommending changes to existing Java infrastructure.
• Developing multimedia applications.
• Developing documentation to assist users.
• Ensuring continuous professional self-development.

Requirements:

• Good knowledge in Java integration, Spring and oauth/Rest Integration