Business Analyst - Salesforce

Overview:-

DocLens.ai is a US-based Insurtech startup founded by industry veterans (ex-CapGemini, IBM, CNA, Cisco Meraki, EXL) from the fields of Insurance, Technology, and AI. We are committed to transforming the insurance sector with cutting-edge AI-driven Risk Assistant solutions.

We are seeking an experienced Cloud Integration Engineer with a strong background in Azure AI. The role focuses on supporting post-sales client integrations by migrating solutions from Azure to AWS while ensuring seamless implementation of our AI-based products.

This is a hands-on role involving technical work, client engagement, and cross-functional collaboration to ensure successful migration and product integration.

Key Responsibilities:-

• Serve as the main point of contact for assigned Insurtech AI customers.
• Develop and maintain strong relationships with clients to ensure they achieve their desired outcomes with the AI project.
• Coordinate the implementation of Insurtech AI solutions on Azure, ensuring seamless delivery and execution.
• Work with internal and external teams (engineering, data science, cloud specialists) to customize solutions that meet the insurance sector's requirements. This will require spending time at the customer location (Bangalore itself).
• Track project milestones, ensuring timely delivery and resolution of any technical or business issues.
• Conduct regular check-ins with clients to review the performance of the AI solution, ensuring optimal usage of Azure’s cloud and AI services.
• Analyze customer feedback and usage patterns to recommend enhancements or additional Azure services that can improve their Insurtech AI outcomes.
• Develop training materials, user guides, and best practices to help clients maximize their use of AI features on Azure.
• Use Azure’s analytics and reporting tools to provide clients with insights into AI model performance, helping them make data-driven decisions.
• Monitor KPIs and other success metrics, ensuring that clients meet their key objectives with AI adoption.
• Act as the customer’s voice internally, ensuring product, engineering, and support teams are aligned with client goals.
• Participate in troubleshooting sessions to resolve any technical issues in collaboration with Azure’s support and cloud engineering teams.

Qualifications:-

Experience:

• 6+ years of experience in cloud solutions in a SaaS, Cloud, or AI-focused environment.
• Hands-on experience with Azure AI services (Azure AI, Machine Learning, Cognitive Services).
• Familiarity with AWS cloud services and data workflows for seamless migration and integration.
• Experience working with Insurtech or insurance clients is a strong advantage.

Technical Skills:

• Expertise in Azure services and tools, with working knowledge of AWS services such as S3, Lambda, SageMaker, and Glue.
• Basic understanding of AI/ML models and their practical applications in business.
• Proficiency in managing data transformations, pipelines, and analytics workflows.

Soft Skills:

• Strong communication and interpersonal skills for managing client relationships.
• Proven ability to solve complex problems and drive technical discussions to resolution.
• Ability to work collaboratively in cross-functional teams.

Education:

• Bachelor's degree in Computer Science, Engineering, or a related technical field.

What We Offer:-

• Competitive salary and performance-based bonuses.
• Opportunity to work on impactful projects at the intersection of AI and Insurance.
• A collaborative, innovative work environment with an early-stage startup.
• Hands-on experience with cutting-edge technologies across Azure and AWS ecosystems.

Responsibilities

·        Design and build advanced applications for the iOS platform.

·        Collaborate with cross-functional teams to define, design, and ship new features.

·        Work on bug fixing and improving application performance.

·        Identify and correct bottlenecks and fix bugs

·        Help maintain code quality, organization, and automatization

·        Support the whole application lifetime from idea through design, testing, release, and maintenance

·        Continuously discover, evaluate, and implement new technologies to maximize development efficiency.

Skills

·        Proficient with Swift and Cocoa Touch

·        Experience with iOS frameworks such as Core Data, Core Animation, etc.

·        Experience with offline storage, threading, and performance tuning

·        Familiarity with RESTful APIs to connect iOS applications to back-end services

·        Understanding of Apple’s design principles and interface guidelines

·        Experience with performance and memory tuning with tools 

·        Familiarity with cloud message APIs and push notifications

·        Knack for benchmarking and optimization

·        Proficient understanding of code versioning tools source tree, git

·        Familiarity with continuous integration

·        Solid grasp of algorithms, memory management, object oriented programming, and MVC Design

Competencies

·        Excellent communication skills

·        Ability to co-ordinate with cross functional teams  

·        Should be a good Team player.

What will you do?

• Oversees testing, deployment & maintenance of the Voice infrastructure.
• Performing a variety of tasks associated with user provisioning and call routing within the assigned platform 
• Build loaders for internal systems ensuring tasks are completed accurately and in a timely manner
• Participate in meetings with clients and internal departments to understand the requirements of call routing
• Document and design call flow diagrams to ensure that all call variables have been accounted for in preparing a routing plan
• Support the clients solution by correcting any issues with call routing or provisioning during the initial implementation phase, constantly communicating status of any issues with client
• Complete testing to ensure that call flow is operating properly
• Monitors and ensures compliance to standards, policies, and procedures

What are we looking for?

• 0.6~2 year’s implementation experience in Asterisk PBX, IP Telephony, SIP.
• Able to thrive in a demanding and team-oriented environment
• Basic and strong knowledge of the Linux operating system.
• Knowledge of bash and perl shell scripting is an added advantage.
• RHCE Certification is an added advantage.

Job brief: 

• We are a company in the business of evolving people and have developed Excellence Installation Technology which is a Trillion Dollar Industry and has been validated by Forbes too. 
• We are looking for an enthusiastic person to contribute in converting the enquiries to customers for our company. 
• Candidates will be responsible for closing sales deals over the phone and maintaining good customer relationships. 
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. 

Responsibilities: 

• Contact potential or existing customers to inform them about our product/service. Answer questions about products or the company. 
• Ask questions to understand customer requirements and close sales. 
• Enter and update customer information in the database.
• Handle grievances to preserve the company’s reputation.
• Go the “extra mile” to meet business requirements and facilitate future sales. 

Mandatory: Hands on experience working with Java or Kotlin. Very strong logical skills. Good hold on operating system concepts and data structure. Experience with web services , SQL Lite , camera kit , image caching concepts, keychain , past experience working with one of the design patterns like MVC / MVVM / MVP , network check implementation.

Good to have:  Rx-Swift experience , video / image filter experience , media player usage , complex UX effects , couch-db , RealM.Knowledge of GIT management , Continuous Integration and Continuous Development practices.

Soft Skills: Strong communication skills , high spirited , eager to learn , able to perform in a high pressure environment