11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

 

AVP-Professional Services APAC & EMEA

 

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

 

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

 

 

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

 

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Azure Chatbot Developer

Location :Bangalore / Mumbai / Pune

Job Description

Build and maintain bots on Azure platform. Integration with Active directory, WEB API based integration with external systems. Training and Integrate bots as per users’ requirements. Work in line with design guidelines, best practices and standards of bot deliverable. Creative approach to the conversation flow design, human aspects in the bot responses and sentiments

Qualifications

a) 5 years of experience in software development with clear understanding of the project life cycle
b) Min 2-3 years of hands-on experience in Microsoft Azure Bot Framework, LUIS and other Cognitive services offered by Azure
c) Hands on experience with Machine Learning based chat bots
d) Experience with Azure bot services like Text Analytics etc.
e)Strong database skills and hands-on experience on databases like SQL Server/Oracle

f) Strong experience on Azure Active directory and adaptive cards integration in Chat bot.

g) Strong experience designing and working with

with service-oriented architectures (SOA) and WebAPIs.

h) A strong experience on Microsoft Azure, ASPNET / MVC and programming languages such as C#/VBNET

i) Knowledge of Python and NodeJS is a plus

j) Ability to design and optimize SQL Server 2008 stored procedures.

k) Experience with JQuery, CSS3, HTML5 or similar technologies.

l) Ability to adapt quickly to an existing, complex environment.

About Merito :

Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni of IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.

About Our Client :

Our client is Google partner in advertising and a premier Insight-driven Marketing platform. As a managed buying solution provider, they work with leading digital-first brands in India and are expanding our footprint globally, particularly focused on fast growing app-first start-ups driving their next level of scale via programmatic media. For many of its clients, programmatic marketing has emerged amongst their top three growth marketing channels alongside Google Ads and Facebook.

Job Role - Manager Digital Media (Client Engagement)

If you are passionate of digital marketing & enjoy working with a leading growth companies and helping them to grow state of art digital media solutions then this is the RIGHT fit role for you.

What You Will Do -
- Develop understanding of the client's business and the digital marketing needs and provide
strategic guidance on the key digital marketing initiatives
- Collaborate with the cross-channel teams to implement and deliver client commitments
- Formulate account strategies and do engaging presentations and run business reviews (weekly, monthly, quarterly) with multiple levels of stakeholders internally and externally. Setting expectations both internally and externally.
- Tracking regular key performance metrics. Proactive risk management on the client accounts
- Up Sell & grow, Cross Sell campaigns with a brand's strategic approach towards performance. 8.Competitor Analysis - Reporting and strategizing steps for the advertisers.
- Collaborate with Sales leaders to develop an optimal lead contact and conversion strategy for the sales team, with alignment on sales contact strategy

Requirements
Qualifications and Experience: -
- Bachelor's or master's degree in a quantitative/marketing discipline with 3+ years of relevant experience
- Proficiency with digital marketing platforms and technologies - Adwords, Facebook, Linkedin & affiliates
- Prior experience in digital marketing execution will be plus
- Excellent communication skills, negotiation skills and presentation skills
- Strong analytical, problem-solving and execution skills

Roles and Responsibilities

• Working with designers, product managers to collaboratively own the front-end layer at FalconBrick and deliver stellar end user experiences
• Building responsive and elegant mobile and desktop web UIs
• Test, debug and maintain the application software throughout the product lifecycle
• Architect, develop and maintain front-end libraries

Desired Candidate Profile

• You love working with JavaScript and are very familiar with JavaScript design patterns and can build fairly complex UI
• Have at least 2 years experience in development of responsive web/mobile applications using advanced JS and web technologies
• And with at least 1 year of experience building frontend UI with a framework like ReactJS
• Youre very comfortable in writing HTML and CSS and love designing beautiful webpages
• Have good communication skills, strong work ethics And are comfortable with agile, iterative development practices and code reviews

 

About Us

The Wellness Shop is an eco-friendly wellness brand that provides a range of products that are organic and natural. We provide products catering to cosmetics, wellness, and healthcare segments. We plan to create a brand that brings no-nonsense, simple, and natural products to the masses so we can all get some help taking care of our bodies.


Responsibilities and Duties :

We are looking for strong PHP Professional with the following traits:

Sound knowledge of software development & custom PHP programming with one or more

Open source MVC frameworks like Laravel.

Should have experience in PHP development with proven experience in developing scalable, reliable and robust applications.

Expert understanding of MySQL schema design advanced querying, indexes, triggers, and performance optimisation.

Understanding fundamental design principles behind a scalable application.

Passion for best design and coding practices and a desire to develop new bold ideas.

Experience in HTML5, CSS3, JavaScript, jQuery, and Bootstrap.

Should be able to perform timely evaluation of new technologies and methodologies.

Should be able to research solutions independently and solve problems.

We are looking for a dynamic candidate should have excellent coding and logical skills along with excellent written and verbal communication.

Required Experience and Qualifications

Minimum 8 years of relevant experience.

B-tech candidates are preferred

Bachelor's degree in computer science, information systems, or related field preferred

Five or more years of experience with technical product configuration, design, and/or
integration using the following tech stack:

C#, ASP.net, MVC 4.5+, WCF, jQuery, Web API,

 Hands-on experience with Entity Framework and LINQ will be added advantage.

Position: IT Auditor

Experience: 4-12 Years

Location: Pune

Key Skills Required:

CISA, CISSP, CISM, IT Audit, Technology Audit, IT Infrastructure Audit, Application Security Audit, Information Security Audit, Cyber Security Audit, Cloud Security, Ethical Hacker

Additional key words: Vulnerability assessment, Penetration Testing, ITGC testing, Cloud Computing,

 

 

IT AUDITOR is responsible to plan and perform the audit assignment starting from audit announcement, audit planning, field work, audit quality reviews, pre-closing / closing meetings with the respective Directors / Head of the Departments including writing of the audit report and its finalization as well as follow up of the audit actions. Additionally IT AUDITOR will also be responsible to:
•    Evaluate IT systems, processes and projects in place;
•    Determine risks to the Group’s information assets, and help identify methods to minimize those risks;
•    Ensure information management processes are in compliance with IT-specific laws, policies and standards;
•    Determine inefficiencies in IT systems, IT projects and associated management processes and
•    Consult in IT projects, new initiatives and organizational frameworks.

Description

 

Audit Planning

1)    Perform audits at Volkswagen Group entities. and other concerned Volkswagen Group Companies with focus on IT processes keeping the associated business risks in mind.
2)    Participate in the preparation of audit objective & scope document along with audit schedule based on the audit objective and timeline specified by Head of IT Audit India Hub.
3)    Participate in the preparation of work program

Audit Process

1)     Prepare and conduct preparatory interviews with the Directors and Heads of the audited departments to identify the processes to be assessed during the audit.
2)     Request and collect relevant audit data for analysis from respective business areas.
3)     Prepare audit matrix on periodic basis to record the audit field work and update the progress of the audit to IT Audit Manager and the Head of IT Audit Hub India.
4)    Define actions including relevant controls to mitigate the business risks identified based on the evidences provided during the audit.
5)    Organize and conduct pre-closing meetings with business areas to agree upon audit observations and relevant actions.
6)    Prepare and conduct closing meetings with the Directors / Heads of the Department for audited division to agree upon the audit observations, risks and proposed actions.
7)    Prepare the draft audit report and submit the same to the  IT Audit Manager and the Head of IT Audit India Hub for review.
8)    Ensure that adequate documentation is prepared for the audit assignment. Peer review changes are done before release of the final audit report to the business area.
9)    Contact business area to review the progress of the implementation of audit actions defined in the final audit report. Based on the review, write the status of the follow up and submit the same for upload in RIAS.
10)    Obtain necessary certifications / qualifications to support the job requirements by attending relevant trainings
11)    Support the conduction of unscheduled audits/special investigations and audits from the anti-corruption system.
12)    Relevant knowledge is shared among the team members.
13)    Consult in IT projects, new initiatives and organizational frameworks.
14)    Ensure information management processes are in compliance with IT-specific laws, policies and standards.
15)    Determine risks to the Group’s information assets, and help identify methods to minimize those risks.
16)    Evaluate IT systems, processes and projects in place.
17)    Determine inefficiencies in IT systems, IT projects and associated management processes.

Roles & Responsibilities:

• An individual contributor role with proven ability to design and define the test strategy.

• Ability to create test scenarios based on the requirements, specification and understanding the impact of the multiple features.
• Understanding of the architecture/design, covering various aspects of testing (functional, non-functional, stress, reliability, conformance, robustness).
• Complete ownership of the release with the ability to identify critical customer impacting defects based on requirements.
• Good knowledge of embedded and protocol stack testing, GPS, RF, driver or firmware related testing, writing test scenarios based on requirements and specs,
• Enhance & optimize the process of system testing and software testing.

 

Competencies:

• Requires Bachelor’s degree in Computer Science or Technology.
• Experience in building and maintaining automated tests.
• Knowledge of scripting languages like Python would be a huge plus.
• Good understanding of the test process and ability to do RCA.
• Knowledge of packet capturing tools like Wireshark
• Knowledge in Automotive domain,V2X would be added advantage.
• Knowledge on any of the traffic simulation tools like pre-scan , IPG or related tools would be added advantage.
• Good Communication and Mentoring skills.