11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

·        Prospecting leads and contacting them to pitch the product / service

·        Setting up meetings with the prospective clients

·        Presenting product demonstrations to the client

·        Establishing new business links

·        Sales reporting and reviewing performance

·        Negotiating contracts to arrive at the best deal for the client and organization both

·        Working towards achieving the sales target

·        Conduct market research to evaluate gaps, opportunities, and alien needs

·        Seek new opportunities through networking and social media channels

·        Collaborate within teams to achieve better results

·        Take feedback from customers and share it with support teams

Requirements:

·        Must be fluent in English & Kannada

·        Experience in sales

Job Description

Job Summary

• BS/BE/BCA/MSC/MCA degree in Computer Science, Engineering or a related subject
• Hands on experience is preferable in designing and developing applications using Java EE platforms
• Object oriented analysis and design using common design patterns.
• Profound insight of Java and J2EE internals
• Excellent knowledge of Relational Databases and SQL
• Experience in developing web applications using at least one popular web framework (JSF, HTML5, MVC)
• Knowledge on Micro services, Containers / Docker would be added advantage.
• Knowledge on data science would be preferred.
• Exposure to building API, rest service and webservices.
• Exposure to open source like Tensor flow, NIFI, Stream pipes etc.,
• Experience with test-driven development
• Good communication skills and client-oriented attitude
• Organized and detail-oriented person
• Problem solving skills, analytical mind and positive attitude
• Results oriented and focused on meeting deliverable timelines
• Availability to travel, if needed
• Fluency in English is a must

Responsibilities and Duties

• Design and develop features and modules for mission-critical applications
• Build modules on MES products like (SAP, Apriso, Rockwell etc.,)
• Contribute in all phases of the development lifecycle
• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies

Required Experience, Skills and Qualifications
2 - 5 years of hands-on Software Development experience using the below mentioned Technologies

• Java / J2EE
• EJB, JSF, Servlets
• HTML, HTML5
• SQL server / Oracle
• Json, webservice and etc.

Benefits

• Candidate would be Trained on SAP modules.
• Industry best pay.

Job Type: Full-time

NetSysCon is looking for a Full Stack Engineer for a travel/airline SaaS start-up. They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.

Job Profile

Work on all elements of the stack from data modeling and back end API's to UI implementation.
Working with airlines on integrations deep within their systems (in person, if you like!).
Assisting with key architecture, platform and infrastructure design.
Ensuring the system runs and scales smoothly, with high availability and resilience to failure.

What we use:
Python, Django, Celery
React, TypeScript
Scikit-learn, PyTorch, Tensorflow
Postgres, Redis
Kubernetes, Docker, AWS, Terraform, CDK, Github Actions

Our client is a tech company first so engineering is the largest, most important department. They care about developer ergonomics and believe investing time and effort in getting software and platform right is not-negotiable. They have:

A comprehensive automated unit test suite (frontend + backend);
Fully automated CI/CD (git push is all you need);
Fully containerized / reproducable dev environment (single-command bootstrap);
Redundant, self-healing, auto-scaling infrastructure;

Requirements

Full-stack engineering experience in at least one of the following languages/frameworks - Backend: Python/Django (preferred), Ruby/Rails, Node;
Frontend: React (preferred), Angular, Vue.
Evidence of exposure to architectural patterns of large, complex web applications (eg, well-designed APIs, asynchronous data pipelines/message queues, distributed systems).
Engineers who have experience with software best practices such as unit testing, reusable components, traceability.

• Building Progressive Web App components and features for the company's advanced health-tech platform using React Js, Node Js
• Communicating effectively in a cross-functional product development team and presenting ideas and solutions effectively.

What you need to have:

Simplilearn is growing quickly and we are looking to bring in an ASSOCIATE DIRECTOR

 who would play an important role in the Enterprise sales team ensuring business growth through new strategic client acquisitions across UK and Europe.

You’ll be involved in building relationship across key identified prospects, developing Go-to-Market strategies, managing the sales cycle and achieving the revenue and margin targets.

If that sounds like you, apply to join us.

ABOUT THE COMPANY

Simplilearn Solutions Pvt Ltd. provides an outcome-based online training across digital

technologies and has helped more than 1 million professionals and 1000 companies across 150

countries to get trained, acquire certifications, and reach their business and career goals. Our

training courses are designed and updated by 2000+ renowned industry experts. Our blended

learning approach combines online classes, instructor-led live virtual classrooms, project work,

and 24/7 teaching assistance.

Our vibrant community of experts and certified professionals is a powerful resource pool of tips,

tricks, and insightful advice. More than 40 global training organizations have recognized us as

an official provider of certification training. We have been named the 8th most influential

education brand in the world by LinkedIn.

Responsibilities

• Developing and executing a go-to-market (GTM) plan for the markets.
• Identifying and establishing a partner network comprising of Distributors, Channel Partners and Resellers.
• Working closely with the marketing team to plan activation activities for brand building and lead generation.
• Actively prospect, qualify and develop a sales pipeline including B2B (University/Corporate) accounts to meet monthly / quarterly / annual revenue targets.
• Mining existing accounts for upselling and cross selling opportunities.
• Handling inbound enquiries.

An ideal candidate will be…

• Responsible for enterprise business across UK and Europe through account mining and hunting.
• Managing and developing a partner network across countries.
• Developing a marketing plan and calendar of activities for brand building and lead generation
• Actively prospect, qualify and develop sales pipeline to meet monthly revenue targets
• Handling the complete sales cycle from product demo to closure
• Understanding client requirements and working with cross functional teams - pre-sales, solution architect and customer success teams to ensure a smooth and quick sales cycle

Desired skills

• Having 8+ years of experience in selling into UK and Europe geographies
• Experience of selling software products/Ed-Tech to the above-mentioned markets
• Handled revenue targets of USD 1 Million and above
• Excellent communication skills
• MBA (Preferably Tier 1) along with an engineering degree would be preferred

• A strong sense of ownership
• Exceptional technical skills
• Ability to understand the problem and craft the right solution
• Strong software architecture skills
• Dedicated to completing projects of the highest standards, on time
• Passionate about the work they undertake

QUALIFICATIONS:

To be considered for this position you must possess the following qualifications:

• A minimum of 3.5 years of industry experience
• Previous experience working with a team on a large, complex project
• Excellent communication skills (verbal and written skills in the English language)

SKILLS:

Please find the below mandatory skills required for Senior .Net resources, kindly source accordingly.

• Strong in C#.Net
• MVC (Min 2 Yrs)
• Web API (Min 1 Yr)
• Good in SQL and DB operations
• Should have used latest features of C#.Net

Database:

• Entity Frameworks (LINQ) (Min 1 Yr)
• ADO.Net (SQL)