11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

We are hiring a SAP BTP CAPM Consultant with a minimum of 6 years of experience in building applications using SAP’s Cloud Application Programming Model (CAPM). Strong hands-on experience with Node.js or Java in BTP, OData services, and deployment in Cloud Foundry is required. Experience with SAP HANA DB and BAS (Business Application Studio) is preferred.

We are seeking an experienced and highly skilled Technical Lead with a strong background in Java, SaaS architectures, firewalls, and cybersecurity products, including SIEM and SOAR platforms. The ideal candidate will lead technical initiatives, design and implement scalable systems, and drive best practices across the engineering team. This role requires deep technical expertise, leadership abilities, and a passion for building secure and high-performing security solutions.

Key Roles & Responsibilities:

• Lead the design and development of scalable and secure software solutions using Java.
• Architect and build SaaS-based cybersecurity applications, ensuring high availability, performance, and reliability.
• Provide technical leadership, mentoring, and guidance to the development team.
• Ensure best practices in secure coding, threat modeling, and compliance with industry standards.
• Collaborate with cross-functional teams, including Product Management, Security, and DevOps to deliver high-quality security solutions.
• Design and implement security analytics, automation workflows and ITSM integrations.
•  Drive continuous improvements in engineering processes, tools, and technologies.
• Troubleshoot complex technical issues and lead incident response for critical production systems.

Basic Qualifications:

• A bachelor’s or master’s degree in computer science, electronics engineering or a related field
• 3-6 years of software development experience, with expertise in Java.
• Strong background in building SaaS applications with cloud-native architectures (AWS, GCP, or Azure).
• In-depth understanding of microservices architecture, APIs, and distributed systems.
• Experience with containerization and orchestration tools like Docker and Kubernetes.
• Knowledge of DevSecOps principles, CI/CD pipelines, and infrastructure as code (Terraform, Ansible, etc.).
• Strong problem-solving skills and ability to work in an agile, fast-paced environment.
• Excellent communication and leadership skills, with a track record of mentoring engineers.

Preferred Qualifications:

• Experience with cybersecurity solutions, including SIEM (e.g., Splunk, ELK, IBM QRadar) and SOAR (e.g., Palo Alto XSOAR, Swimlane).
• Knowledge of zero-trust security models and secure API development.
• Hands-on experience with machine learning or AI-driven security analytics.

Job Title: Primary Design Engineer

Experience: 2-4 years

Salary: 12-15 LPA

Location: Bangalore (BTM 1st Stage)

Working Days: Monday to Friday

No. of Positions: 2

Role Summary

The Primary Design Engineer will perform engineering activities to design primary electrical systems/equipment within the HV/EHV electricity grid, switchgears and power plants. This role involves ensuring that projects are executed in accordance with company procedures, contract specifications, and schedule commitments while adhering to international and local quality standards.

Responsibilities include needs analysis, primary system design, conducting site surveys, creation

of the technical documentations and taking the necessary responsibilities as a project design team

member. The role requires collaboration with internal teams, external vendors, and end customers

to ensure seamless integration and functionality of electrical design solutions.

Desired Experience

• A minimum of 2 years of hands-on experience with specific focus in HV/EHV substations, powerplants and switchgears.
• Prior experience working with utilities in the UK or Europe, providing familiarity with regional regulations and operational practices, which is advantageous for immediate deployment to assignments.
• Knowledge of design tools like AutoCAD for SLD’s, layouts, sectional views, cable schedules, earthing systems.
• Proficiency in primary equipment sizing such as Aux. TR, Diesel Gen, cable etc.
• Familiarity with factory and site acceptance tests from design to approval phase.
• Good communication skills with leadership qualities for team working culture, ability to generate techno economic reports with apt writing skills.

Key Responsibilities

• Develop and design primary systems for HV/EHV substations and power plants, ensuring reliable operation.
• Prepare the technical design documents, including general arrangement drawing, layouts, single line diagrams, sectional views, panel arrangements, cable schedules , earthing systems and technical specifications.
• Carry out site surveys, collection of the information of the current situation of the existing substations or power plants.
• Present the technical design of the primary system drawings, detailed specification etc. with the customers and stakeholders for approval.
• Possess sufficient knowledge and/or experience to work safely in an HV/EHV substation, adhering to HSE regulations and industry standards such as OSHA or equivalent guidelines to mitigate risks and ensure compliance.
• Prepare load lists for auxiliary services such as AC distribution system, DC distribution system and UPS/Inverter distribution system.
• Possess familiarity with industry standards and codes such as IEC, IEEE, and local regulations.
• Demonstrate proficiency in analysis tools like ETAP, DIgSILENT PowerFactory, or similar software.
• Have substation, power plant and MV switchgear knowledge is mandatory.
• Possess knowledge of load flow analysis and power system.
• Possess knowledge of renewable energy integration, energy storage systems, and smart grid technologies.
• Calculate the equipment sizing such as transformer, diesel generator, cable etc.
• Provide technical support to site teams during construction works to ensure proper functionality within electricity grid.
• Ensure all engineering documentation such as basic design documents, system configurations, and standard operating procedures are accurate.
• Work closely with project managers, secondary design engineers, civil design engineers and other stakeholders to ensure seamless integration of primary systems/equipment.
• Be accountable for identifying the correct Point(s) of Work and protecting the Working Party or any Third Parties through the provision of Special Operating Conditions or Restrictions.
• Promote and enforces safe working environment by enforcing and supporting adequate HSE measures in all activities undertaken by himself & the team, follows ethics and compliances as per company guidelines.

Client Introduction:

We are a global knowledge enterprise driving energy and water industry transformation through innovative solutions. With a strong focus on sustainability, digitalization, and smart infrastructure, we collaborate with utilities, governments, and large enterprises to optimize performance and build a future-ready power network.

Employees: 1000+

Countries: 10

• Ability to effectively partner with senior business leaders
• Understanding and awareness of latest talent acquisition trends and growth hacks that are relevant to multiple functions suitable for immediate hiring needs.
• Technology first and enterprise company background and understanding.
• Collaborative attitude and proactive approach in driving stakeholder team/s.
• Hands-on experience of owning up and driving immediate hiring needs of the company.
• Demonstrating ownership & accountability, long term thinking, planning & prioritizing.
• Strong negotiation skills and career guidance to the incoming talent
• Strong communication skills - Business communication , verbal and written.

• Build a Talent acquisition philosophy in order to solve for recruitment strategically and for rapid implementations in achieving recruitment needs across the organisation and global locations.
• Provide professional expertise and support in the design, development and implementation of the talent acquisition process that is required to achieve business goals and results in the creation of a right talent benchmark and establish right models to create active and proactive talent pipeline for the companies quarterly hiring goals .
• Source and engage with leadership and senior level talent for the open roles of the company
• Set up proactive talent acquisition and candidate experience management processes.
• Collaborate with leaders to get the right visibility in the talent forums in India and outside.
• Collect, analyze and maintain data gathered to inform targeted talent pool across all levels and functions
• Partner across all functions & businesses across to build various recruitment practices for diverse teams within .
• Be a go-to leader and SME’ for the leadership team for all recruitment related aspects.
• Proactively manage “Time - Quality - Cost” metric for TA to set right TA practices for the company
• Handle end to end recruitment across all functions
• Establish scalable recruitment systems, processes and tools for the company
• Build and execute the talent branding activities with short term and long term goals in mind.
• Work with senior leadership for hiring planning and spearhead the execution

• Having managed recruitment of a rapid growing tech organizations
• Managed small size global recruitment teams earlier (at least for 2-3 yrs of leading team)
• 10-12 yrs of relevant talent acquisition experience
• Having worked in tech and business recruitment in needs
• Having experience in spearheading recruitment function in a product company from 30-150 people

60 Decibels is a tech-powered impact measurement company that makes it easy to listen to the people who matter most. We've been in business as an independent entity since early 2019, when we spun out of the global Impact Investor Acumen.

We believe that the best way to understand social impact is by talking to the people experiencing that impact. It sounds obvious when you say it, but that is not the typical practice for many impact investors, corporations and foundations working to create social change. 

We collect social impact data directly from beneficiaries (customers / employees / suppliers) using our network of 1000+ trained research assistants in 75+ countries. We do it quickly and without the fuss typically associated with measuring social impact. Our research assistants speak directly to customers to understand their lived experience; and our team turns all this data into benchmarked social performance reports, with accompanying insights, to help our clients demonstrate and improve social performance. 

By making impact measurement simple, scalable, and comparable, we not only enable organizations to improve their products and services; we also help transform what it means to credibly measure impact, ensuring that the voices of those who matter most are always part of the story.

About the role: 

You’ll be an early engineer in a newly formed engineering team. This is a unique opportunity for you to learn, build, demonstrate, and subsequently own diverse components of our tech stack and evolve as we scale our business. As a core engineer in a small team, the role demands a high degree of self-drive and ownership, on a path to achieving outsized impact.

Your Primary Responsibility Will Be:

1) To advance our Integrated Data Capture And Insights Platform

2) To advance our web-based consumer products

In this role, you will:

• Work with a diverse multidisciplinary team across Engineering, Product & Operations, to translate product specs into clean, functional, production-ready code.
• Participate actively in defining of the systems architecture vision to better support our team’s needs
• Grow our technical capacity by mentoring other engineers and interviewing candidates
• Collaborate with team members to identify systems, practices & technologies that suit our needs the best
• Seek, learn, adopt and advocate industry best practices. Contribute towards the engineering culture
• Troubleshooting coding problems quickly and efficiently to ensure a productive workplace

About You: First and foremost, you bring compassion and dedication to this work because it matters to you.

You are a pragmatic and product-driven engineer who is interested in solving user problems and delivering value while taking into account tradeoffs between Business and Tech. You have a bias towards action: you get your hands dirty and actively tackle problems in a way that leads to the best outcomes and brings teams together. You successfully balance flexibility and rigour, using informed judgment to make decisions. You model critical thinking and introspection, taking strategic risks and growing from mistakes. You are decisive and bold, have a growth mindset, are an excellent communicator, and know the value of being a part of an effective team

Minimum Qualification:

• 4+ years of experience in software engineering building SaaS platforms & products, particularly frontend development
• Strong proficiency in JavaScript/TypeScript (ES6+), HTML, CSS and React. Working knowledge of other frameworks is desirable.
• Proficient in software design, modularity, testability and software quality
• Fast self-learner, with the willingness & interest to learn new technologies, languages & frameworks
• Strong problem-solving and decision-making skills

Additional desired qualifications:

• 4-7 years of overall experience in software engineering either as a Frontend engineer or a Fullstack engineer, with significant frontend experience
• Deep understanding of integrating with a variety of backends and APIs (ReST, GraphQL). Experience with node/Python/RubyOnRails is desirable
• Strong flair for usability, consistency, and balancing aesthetics with functional design.
• Experience working with data-intensive applications and data-visualisation libraries such as Chart.js, and D3.js is desirable
• Expertise in building debugging, improving the performance of web applications

Working with 60 Decibels

We are a fun, international and highly-motivated team who believes that team members should have the opportunity to expand their skills and career in a supportive environment. We offer a competitive salary, the opportunity to work flexibly and in a fun, supportive working environment. If this sounds like the role for you, get in touch!

60 Decibels is deeply committed to having a workplace that is inclusive and anti-discriminatory. We believe that our team must embody the compassion, listening, and sense of shared humanity that is so central to our goal as an organization. We are proud to be an Equal Opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation age, marital status, veteran status, or disability.

As a growing company, we are building towards a more universally accessible workplace for our employees. At this time, we do use some cloud-based technologies that are not compatible with screen readers and other assistive devices. We would be happy to discuss accessibility at 60 Decibels in greater depth during the recruitment process.

 About our team and our culture: we are a fun and hardworking global team that is full of smart, mission-driven folks who combine an entrepreneurial spirit with a commitment to make a positive change in the world.  

We consistently hear from our clients that the best thing about 60 Decibels is the people. To get a feel for our slightly nerdy, not-take-ourselves-too-seriously vibe, check out our monthly newsletter, The Volume.

Compensation: 60 Decibels offers a competitive salary and benefits package and the opportunity to work in a flexible, fun and supportive environment. The salary range will be adjusted according to costs of living in our country offices. 

Extra Perks: We have an unlimited leave policy and 12 monthly recharge days, on the first Friday of each month. We are a globally distributed team and we give team members opportunities to cross-pollinate and visit our different offices. 

Want to get to know us a little better?

> Sign up to receive The Volume, our monthly collection of things worth reading.

> Visit our website at 60decibels.com.

> Read about our team values here. 

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you’re willing to do more, your career can take off. And since software plays a central role in everyone’s lives, you’ll be part of an important mission. Thousands of customers, including the majority of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call “liquid software.” Wouldn't it be amazing if you could join us in our journey?

JFrog is searching for an experienced Automation Development Engineer, to boost up our growing QA automation platforms, working on automation and infrastructure development. In this role, you will be developing and maintaining Developers and QA automation platforms, including test execution, bug detection and load testing.  

As a Senior Automation Engineer in JFrog you will... 

• Develop and implement tools for automated testing (Linux Shell, Java/Groovy, Docker, Kubernetes)
• Take essential part in the development cycles, in order to deliver high quality products
• Closely interact with developers and support, regarding customer issues
• Investigate software issues as a result of testing

To be a Senior Automation Engineer in JFrog you need…

• 5+ years experience in automation development in OO language
• Experience with CI/CD tools like Jenkins, Shippable, TravisCI or similar
• Deep understanding in Docker
• Experience in writing automation tests for applications in Linux/Unix environments
• Bug detection abilities and good analysis to root cause detection
• Analytical approach for troubleshooting and problem solving
• Self-learner and independent executor

HBOX is a US Based Digital Health Company, Enabling Primary Care Providers (PCP) to

capture true Virtual Care Opportunities beyond Telehealth. We enable PCP to

provide Proactive and Continuous Care and add new Recurring monthly revenue

streams without any upfront cost. With our unique distribution and business

model, we are seeing fast acceptance and great adaption with our target

customers. We have built unique and Industry's first Integrated

Hardware, Cloud & AI Technologies based Virtual care Platform for PCP

Market. We are US focused Post revenue company with customers in 7 US States

and growing extremely fast.

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with their US-based counterpart to design and build the next generation of our mobile applications. This job requires both Android System and UI development competence.

Responsibilities

Design and build advanced applications for the Android platform

Collaborate with cross-functional teams to define, design, and ship new features

Work with outside data sources and APIs

Unit-test code for robustness, including edge cases, usability, and general reliability

Work on bug fixing and improving application performance

Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Requirements

BS/MS degree in Computer Science, Engineering or a related subject

Proven software development experience and Android skills development

Proven working experience in Android app development and

Have published at least one original Android app

Experience with Android SDK

Experience working with remote data via REST and JSON

Experience with third-party libraries and APIs

Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies

Solid understanding of the full mobile development life cycle.