11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Collections Associate

The company's mission is simple: we want to make financial products accessible to everyone. They offers the ambitious a plethora of products to simplify banking in the US, such as: A Bank Account you can create from anywhere in the world in under five minutes A high-limit Credit Card that helps build a healthy credit score Easy, lightning-fast, cross-border money transfers with the best rates in the market Zolve is expanding its horizons, and we're excited to open our doors to everyone expanding theirs. We believe: that if space tourism is real, so is reaching for the stars.

RESPONSIBILITIES

● Responsible for communicating with customers from a collections stand-point

● Omni channel communication such as Email, SMS, Tele Calling etc.

● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose

solutions based on defined SOPs

● Monitor accounts on a daily basis

● Identify outstanding account receivables

● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.

● Investigate historical data for debts and bills

● Developing debt collection strategies and plans

● Take actions in order to encourage timely payments

● Process payments and refunds

● Resolve billing issues

● Ensure compliance to all federal and local regulations for collection process

● Update account status records

REQUIREMENTS

● Bachelor’s Degree in Finance, Business or related field

● 3-6 years of relevant experience

● Experience working in the collections team for consumer credit products such as Credit Card,

Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.

● Excellent knowledge of various collection techniques

● Experience in developing and enacting debt recovery plans and strategies to prevent losses

● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections

● Excellent communication and interpersonal skills

● Demonstrated experience of being empathetic with customers

● Problem-solving and critical-thinking skills

This is a full-time on-site role for a Tech Sales Intern at DIGITALAPSS located in Bengaluru. As a Tech Sales Intern, you will be responsible for providing technical support to customers, handling sales inquiries and orders, and delivering exceptional customer service. Your day-to-day tasks will involve communicating with clients, assisting them in finding the right solutions for their needs, and ensuring customer satisfaction.

Responsibilities:

• Identify and engage with potential clients to understand their domain, hosting, and server requirements.
• Provide expert advice and technical guidance to clients, helping them choose the most suitable hosting and server solutions based on their specific needs.
• Prepare and deliver compelling presentations and proposals to prospective clients, showcasing the advantages of Spark Cloud Host services.
• Develop and maintain strong client relationships, serving as their primary point of contact for technical and sales-related inquiries.
• Collaborate with our technical support and operations teams to ensure seamless onboarding and support for new clients.
• Stay up-to-date with industry trends and emerging technologies related to domain, hosting, and server services.
• Meet or exceed sales targets and revenue goals set by the company.
• Participate in networking events and industry conferences to expand your client base and promote Spark Cloud Host's services

Qualifications

• Bachelor's degree in a relevant field (e.g., Information Technology, Computer Science, or Business) or equivalent work experience.
• Self-motivated, results-oriented, and able to work independently as well as part of a team.
• Knowledge of the domain and hosting industry trends and competitive landscape.

• Design and implement software of embedded devices and systems from requirements to production and commercial deployment
• Design, develop, code, test and debug system software
• Review code and design
• Analyze and enhance efficiency, stability and scalability of system resources
• Integrate and validate new product designs
• Support software QA and optimize I/O performance

Key Responsibilities:

Responsible for ensuring the quality of Salesforce platform, through the creating of test plans, test cases, scenarios, scripts, and procedures for new features, bugs, and enhancements. Ensure the successful deployment of projects by defining and implementing end-to-end product test strategies.

Analyzes functional and technical requirements and translate them into manual test scenarios.

Communicate with AQA Engineers to make our e2e-scenarios automated

Participate in scrum team activities and be the voice of quality in your team

Collaborate with other teams, product office, support team and release managers.

Required Skills:

2+ years as a QA Engineer/Tester (Relevant experience including salesforce)

Knowledge of the Agile SDLC utilizing JIRA

Experience creating/updating and maintaining manual test cases, test plans, and test suites

Experience with test case management tools as well as maintaining test cases outside of tools

Familiar with bug tracking tools and creating bug reports

Experience troubleshooting and reproducing issues and defects

Experience testing web service APIs and using API testing tools such as Postman

Will be great to see:

Experience with Salesforce Sales Cloud or SF certification

Experience with SQL and query writing

Comfortable with automated testing tools (Selenium)

Experience with Java

Knowledge of Apex Jav

Role

The role is a unique opportunity to be a part of the founding team of KAFQA. The responsibilities of the role are per the below:

• Product Development: Partner with the founder & product team to create a product roadmap. Play a key role in influencing customer journey, experience & specs (requirements) with UX designer. Develop front end & back end systems and product. 
• Project Management: Ensure product development roadmap timelines are achieved in a timely way with the right quality with progress being reported daily. 
• Technology Excellence: Ensure that products have best in class performance on technology driven aspects (load times, latencies, uptimes, etc.). 
• Hiring & Developing: Hire junior engineers, divide project workloads & mentor them to continuously improve.
• Continuous Improvement: Establish intake mechanism to convert user feedback into actionable upgrades in product design, track feature improvements & their progress and create rapid improvement cycles. 

The role is based in Bangalore, India and reports directly to the Founder, CEO of KAFQA.

Experience, Qualifications & Person Type

The ideal candidate is someone who – 

• Has 4+ years of experience in a digital product company
• Should have managed teams before & can attract talent
• Has experience in front end & back end technologies across web & app development
• Has studied computer science or engineering with at least a B.Tech or B.E degree
• Preferably is skilled in at least one performing art or is a hobbyist
• Is willing to fulfil all responsibilities above & go beyond as needed
• Moves fast to launch & fix issues 
• Is a self-starter, operates with autonomy & can deal with ambiguity while being innovative & frugal