11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Job Role: Angular Developer

Location: Bangalore/ Noida

Job description:- 

• Strong experience of Angular 2+ and above along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
• Strong knowledge of JS Fundamentals.
• Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
• Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
• Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
• Gather requirements by interacting directly with the end-users.
• Research on open source framework/technology required for developing the feature/application.

• 5+ years of experience in DevOps including automated system configuration, application deployment, and infrastructure-as-code. 
• Advanced Linux system administration abilities. 
• Real-world experience managing large-scale AWS or GCP environments. Multi-account management a plus. 
• Experience with managing production environments on AWS or GCP. 
• Solid understanding CI/CD pipelines using GitHub, CircleCI/Jenkins, JFrog Artifactory/Nexus. 
• Experience on any configuration management tools like Ansible, Puppet or Chef is a must. 
• Experience in any one of the scripting languages: Shell, Python, etc. 
• Experience in containerization using Docker and orchestration using Kubernetes/EKS/GKE is a must. 
• Solid understanding of SSL and DNS. 
• Experience on deploying and running any open-source monitoring/graphing solution like Prometheus, Grafana, etc. 
• Basic understanding of networking concepts.
• Always adhere to security best practices.
• Knowledge on Bigdata (Hadoop/Druid) systems administration will be a plus.  
• Knowledge on managing and running DBs (MySQL/MariaDB/Postgres) will be an added advantage. 

What you get to do 

• Work with development teams to build and maintain cloud environments to specifications developed closely with multiple teams. Support and automate the deployment of applications into those environments 
• Diagnose and resolve occurring, latent and systemic reliability issues across entire stack: hardware, software, application and network. Work closely with development teams to troubleshoot and resolve application and service issues 
• Continuously improve Conviva SaaS services and infrastructure for availability, performance and security 
• Implement security best practices – primarily patching of operating systems and applications 
• Automate everything. Build proactive monitoring and alerting tools. Provide standards, documentation, and coaching to developers.
• Participate in 12x7 on-call rotations 
• Work with third party service/support providers for installations, support related calls, problem resolutions etc. 

About the Company

The Company is committed to providing tech-enabled solutions which aim to improve store sales and profitability for India’Corner storesres.It has product lines in distribution,staffing, logistics and distribution Technology.

Job Designation: Software Developer-Android

Job Location: Bangalore

Responsibilities- Understand and identify requirements

                               UI/UX Design

                               Coding

                               Unit Tests

                               Documentation

Qualifications : B.E (CS) or MCA

Technical skills (necessary to have): Native Android, React Native

Technical skills (good to have): good understanding of UI/UX, DSA, backend capabilities, RDBMS, php, python, Java


Regards
Team Merito

• Collaborate with engineering, design and product teams to build and ship new features.
• Seeing through a project from conception to finished product using Agile methodologies.
• Maintain and improve web applications. Optimize applications for maximum speed
• Design mobile-based features
• Self-contribution & able to manage and execute work through team members.
• Developing features to enhance the user experience.
• Create quality mockups and prototypes
• Translate application storyboards and use cases into functional applications.
• Create proof of concepts to demonstrate feasibility of proposed solution
• Continuously discover, evaluate and learn new technologies to stay at the forefront of technology innovation
• Write good quality, modular, reusable, well documented, unit-tested code.

Note: Since we are a media company, the role will require only media technical skills and you will be working on media technical operations. This role does not need any software testing or software production skills.

Primary Responsibilities
▪ To perform 100% linear watch-through for Audio, Video, & Subtitle content for a variety
of clients and formats (SD, Blu-ray, etc.) and ensure that these assets are free of any
errors.
▪ To carry out menu quality testing and functionality logic testing for a variety of clients.
▪ Report and document issues found using project-related checklists and internal
database.
▪ Communicating with offload units about project status, issues found, etc.
▪ Send daily updates of work to the team.
▪ Communicate and interact with the Production Manager, Authoring team, offloading
units, and associated departments regarding issues related to the project.
▪ Update OMS and time tracker on a project-to-project basis.
▪ Ensure on-time and accurate completion of projects.


Qualifications
Education
▪ 10+3 or equivalent
▪ Experience
- Freshers
▪ Skills
- Good knowledge of Office packages such as Word, Excel, etc.
- Excellent written and oral communication skills.
- Eye for detail in noticing issues, both minor and major, with respect to menu design,
audio, video & subtitles and functionality logic.
- Exposure to game/software testing is a plus.
- Knowledge of Adobe Photoshop, Premier, or other video/audio SW a plus.
- Exposure to AV equipment and other home-entertainment hardware is a plus.
- Must be comfortable with a computer and in tune with the latest technologies.
- Understanding of graphics, imagery and sound specifications, such as colours,
resolution, audio glitches etc, a plus.
- A dedicated and well-rounded individual with the ability to work well under pressure as
part of a team with tight deadlines.
- A keen interest in media and multimedia is required.
- Good eyesight and no obvious hearing defects.
- Keen interest in working with different types of software and hardware is required.
- Desire to learn new concepts and cross-train with other departments.
- An ability to learn quickly and effectively.
- Ability to solve problems under pressure.
- Good judgement and logical/analytical skills.

• Develop reusable, maintainable cross-platform HTML, CSS, and JavaScript for front-end web application components while adhering to web and team standards.
• Write unit tests to provide sufficient testing coverage for each developed component.
• Constantly review and improve frontend performance of the web application.
• Work with creative and business partners to understand, build and adjust web application functionality and visual presentation to support business goals.
• Work with server-side, infrastructure, and 3rd party technology partners to build, integrate and deploy web application functionality and visual presentation to support business goals.
• Work with project technical lead and/or FE architect to create technical designs and implementation plans.
• Ensure accuracy and attention to detail throughout the development process.
• Remain curious and current with new developments in the FE web development industry.

QUALIFICATIONS:

• Demonstrated 3-5 years of practical front-end web development experience.
• Expertise in writing and testing valid, web standards-based HTML, CSS, JS.
• Fluent in fundamentals of computer science such as:
• Object-Oriented Programming, Data Structures, Coding Patterns.
• Deep understanding and experience with the following standards and technologies is essential:
• DOM, JSON, AJAX, HTML5 Video, WCAG 2.0 AA, Git.
• Strong verbal and written communication skills are preferred.
• Bachelor’s Degree is preferred.
• Sample portfolio (code or public-facing web build) is a plus.
• Experience working for high-end brands or another environment with very high standards for the presentation layer is a plus; Ecommerce experience is a plus

If you are looking to be part of the early-stage start-up team that is charting the course and solving a key pain point for the CXO, this opportunity is for you. The opportunity will provide you join a company where you can contribute to all aspects of the product definition, product building and solving some key challenges.

• Architect solutions and execution through hands-on development, quality-assurance, and prototyping 
• Collaborate with a UX/UI designers and other front-end and middle-tier engineers to design, prototype, and build user interface for complex cloud-based product 
• Participate in complete development life cycle activities like design, coding, testing and production release 
• Develop and maintain a scalable web and responsive applications 
• Exhibit Devops mindset – Work on continuous integration, including provisioning, deployment, testing, and version control of the software 
• Mentor new software developers and junior engineers

• Passionate engineer with 5 – 8 years of hands-on experience of developing next-generation user interface with high quality and performance 
• Strong desire to learn & evaluate new libraries/frameworks, and share knowledge with others 
• Ability to work in a fast-paced and agile development environment 
• Sound knowledge of front end standards and practices 
• Translating designs and wireframes into high-quality code 
• Knowledge of Redux, React.js and its core principles 
• Familiarity with RESTful APIs 
• Strong proficiency in JavaScript, AJAX, HTML5, CSS3, JSON, including DOM manipulation and the JavaScript object model 
• Experience with popular JS frameworks and libraries (React, Angular, JQuery, Ember, Babel, Webpack etc.) 
• Experience of building Single-page Web Apps 
• Ability to understand business requirements and translate them into technical requirements 
• Experience with test automation: TDD, unit/integration/functional testing 
• Proficient with debugging and testing tools to troubleshoot and optimize the UI 
• Solid understanding of object-oriented design and programming concepts, core JavaScript concepts like scope/closures, the event loop and asynchronous callbacks, promises

Good to have

• Full-stack development experience 
• Prior Startup Experience 
• Prior experience in developing real-time web applications 
• Experience with continuous deployment 
• Proficiency with Git/Github 
• Experience with GraphQL

Success Factors

• Start-up mindset 
• Good problem solving abilities 
• ‘Can-do’ attitude 
• Prior experience of working with globally distributed teams is an added advantage 
• Work with minimal supervision 
• Excellent communication skills and being able to work independently or in a full team