11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

About VTT Mobility

VTT Mobility Pvt Ltd has been a leading organisation in managing large-scale mobility operations and Employee Transportation Solutions for prestigious Fortune 500 companies across major cities of India. Our unwavering commitment to excellence has established us as a trusted and reliable partner in the industry. At VTT Mobility, we take immense pride in serving End-to-End customers across major cities, catering to a large number of users everyday. Our proprietary Technology platform sets us apart as a comprehensive provider of mobility services. We have a proven track record of helping companies achieve their sustainability goals. For more information, visit https://vttmobility.com/

Role - Enterprise Business Development Manager

Positions Open for - Bangalore, Mumbai, Hyderabad, Chennai, Gurgaon & Pune

Office Timings : 9.30am to 6.30pm IST

Work Type : All locations - Work from Respective Sales Office & On-field

What’s in it for you?

As an Enterprise Business Development Manager, you will be responsible for leading business development and sales in your assigned territories.. The incumbent will be hands-on and manage end-to-end sales, including discovery, account mapping, SoW development, PoC, handling objections, pricing and contract negotiations. You are expected to have experience handling large-ticket enterprise sales, Employee Transportation Solutions, Software Sales, Networking/Telecommunication Solutions, Facility Management, Commercial Real Estate. Preferred personality traits include such as attention to detail, Solution Selling, the ability to work with Integrity, Discipline, purpose, achievement by design, an understanding of value-based pricing, and strong business acumen .

Develop and Execute Enterprise Sales:

●     Create, Own, implement and Achieve a comprehensive enterprise sales and Revenue acquisition from Enterprise & B2B clients approach, mainly targeting IT/ITeS, Manufacturing, Hospitality, Education and similar industries.

●     Understand the hierarchy, decision making process, current challenges within the organisation and our best solutions suitable for the organisation.

●     Execute initiatives that encourage target accounts to interact with VTT and transition their engagement into meaningful conversations that lead to customer conversion.

Client Acquisition (Hunting):

●     Drive & Own the full sales cycle from prospecting to closing deals.

●     Cultivate relationships with key decision-makers, influencers, leadership and CXO’s .

●     Collaborate and Coordinate with internal/external stakeholders, legal, and Operations teams to ensure timely responses and achieve deal closures.

Market Analysis and Competitor Research:

●     Map accounts, their current contracts and requirements within your geography.

●     Stay informed about order loss, market trends, industry developments, and competitor performances.

●     Utilize market insights to refine sales strategies and positioning amongst target accounts..

●     Do Homework or Due-diligence before each client interaction to put our best foot forward.

●     Provide input on product positioning based on client feedback and market demand.

Processes:

●     Build a Solution Sales Approach

●     Prepare, Update, Submit and maintain reports as per agreed timelines and formats.

●     Provide regular reports to leadership on sales performance, opportunities, and challenges.

Contract Negotiation:

●     Negotiate pricing, terms, and conditions with clients to ensure mutually beneficial agreements.

●     Collaborate with internal & external stakeholders to finalize contracts.

Reporting :

●     Prompt sharing of Order Loss in assigned geography

●     Seeking Support to Achieve Results

●     Exhibit Diligence, Discipline, Punctuality and Integrity in Daily, Weekly & Monthly Reporting.

Qualifications:

●     Bachelor's degree; MBA is a plus.

Experience:

●     Previous experience in generating and closing large ticket-size deals preferably INR 25 Lakhs and above.

●     Minimum of 4+ years of experience in enterprise sales preferably in IT/ITeS, Manufacturing, Hospitality, Education and similar industries.

●     Candidates with prior 4+ years of experience in enterprise sales of Employee Transportation Solutions, Software Sales, Networking/Telecommunication Solutions, Facility Management, Commercial Real Estate and related big ticket sales would be preferred.

Requirements

• Strong knowledge of Javascript fundamentals, Object-oriented programming, and Web concepts with 3-7 years of relevant experience in building web apps at scale.
• You must have a strong understanding of semantic HTML / HTML5, CSS / CSS3.
• Experience or familiarity with React.js or Vue.s, and build tools like Webpack, Rollup, etc.
• Curiosity to go in-depth of codebases and libraries and have the ability to set it up from scratch.
• Familiarity with Server Side Rendering (SSR) and website SEO

What You’ll Do

• Build website and frontend platform.
• Build monitoring graphs, services directory, ML model management UI. Make sure SEO and website performance are top-notch.
• Work with design teams and ability to lead other frontend engineers when we expand our team
• Take good design decisions which scale and follow best practices.

Responsibilities

 Develop an effective test suite based on the FPGA requirements.

 Testbench architecture with System Verilog and UVM

 Develop test environments based on the architecture.

 Develop Agents, Drivers, Monitors, Predictors, Scoreboard, and Sequences etc.

 Actively participate in a team environment, working with verification,

architecture, applications, and design teams to develop comprehensive

verification plans and address issues.

 Verification environment development/update for block level and system level.

 Own and drive verification related activities, provide technical support, and

proactively manage tasks to meet schedule goals.

 Define and develop effective functional assertions and coverpoints

 Debug the design issues and report through appropriate tools

 Code Coverage analysis and test case identification for improving the code

coverage.

 Perform timing simulations.

 Apply techniques and skills required to identify a root cause of a given issue and

very good debugging skills.

 Technical guidance to the junior engineers on verification tasks.

Qualifications

 Bachelor's/Master's degree in Engineering (Electronics and Communication or

VLSI )

 10+ years of Industry experience in development, integration & verification of

ASIC/FPGA.

 Protocols – PCIe, SPI, ARINC 429, Mil 1553, Image processing or similar.

 Hands on experience in developing System Verilog/UVM verification

environment from scratch.

 Hands on experience with Questa or similar advanced simulation tools.

 Hands on experience in DO-254 verification process.

 Experience in DOORS/Jama will be a plus.

 Experience in Video domain will be a plus.

• Strong architecture and design skills and keen business sense. -
• Ownership of projects and technical areas. -
• Strong core server-side technologies experience (Java), database design & performance tuning exposure. -
• Strong OO design skills, knowledge of frameworks such as Spring/ Spring Boot/ exposure to functional programming a plus. -
• Good knowledge of nodeJS/ noSQL a definite plus. -
• Good exposure to front end/UI skills (JS, HTML, Angular). -
• Good exposure to configuration management, testing, deployment. -
• Deep knowhow of data structures, algorithms. -
• Hands on development across technologies.
• Exp- 6-8 years.
• Qual- B.E/ B.Tech (Computer Science/ Equivalent) from a premier institute.

The ideal candidate should be a proactive individual with strong communication skills and a team player. He or she should have experience of at least 5+ years in MEAN stack development.

Should have hands-on experience in the following:

• Hands-on experience in designing and developing applications using MEAN stack and have at
• least 5+ years experience on the same.
• Should have excellent in-depth knowledge of Nodejs and Mongo DB.
• Working knowledge of RESTful web services.
• Working knowledge of Angular js.
• Basic understanding of front-end technologies, such as HTML5, and CSS3.
• Integration of user-facing elements developed by front-end developers with server-side logic
• Design and implementation of low-latency, high-availability, and performant applications
• Proficient understanding of code versioning tools, such as Git
• Good communication skills.
• Experience in working effectively within a team

As a Product Manager on ColorTokens microservice/container/serverless security platform you will be tasked with defining the next set of compelling features that will drive the creation of a compelling Zero Trust Platform which will leapfrog the competition in its security efficacy, ease of use and comprehensiveness. we plan to solve using ColorTokens ZeroTrust Platforms by providing application centric iew of containerized environments and building policy enforcement around applications, services and containers for the security administrator.

• Desired Skills
  • 5-10 years of direct work experience as a product manager working for providing security for cloud, containers/microservices and serverless architectures.
  • Knowledge of SaaS product delivery
• You will need to understand critical customer requirements and prioritize the creation of value added features within the platform:
• Create crisp understandable requirements starting with product requirement documents and user stories that can be worked on with engineering
• Provide thought leadership for engineering to delivery on these features and guide though the development process
• Train sales on new features developed and provide both how to sell and technical vision
• Understand how to measure, track, and optimize a SaaS security offering managing hundreds of thousands of customers and endpoints
• Constantly interact with customers to present and socialize product functionality and roadmap
• Collect and report metrics and identify trends, issues, or other important information to upper management at regular intervals to show the state of the business
• Engaging directly in a scaled agile development process with CICD pipeline
• Working with Product Marketing to help message product features in an understandable manner

Preferred Skills

• Bachelor's degree in CS or similar, MBA degree preferred
• Excellent written, and verbal communication skills
• Former experience as a software engineer or sales engineering is highly desirable
• Experience in Information Security/Cyber Security
• Comfortable in presentations in front of audiences of all sizes and backgrounds
• Ability to influence people at all levels across a broad variety of job functions
• Excellent organizational skills to juggle many tasks without losing sight of key strategic goals

We look forward to hearing from you and joining us in this exciting journey.