11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

 

AVP-Professional Services APAC & EMEA

 

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

 

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

 

 

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

 

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

 

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Responsibilities: • Create innovative and engaging user interfaces and experiences for products and services. • Translate wireframes into UI mockups and prototypes, clearly illustrating how applications should look and function. This process will end with well-thought-out interfaces, high fidelity mockups, and smooth and intuitive interactions. • Create original graphic designs (e.g. images, infographics, sketches, vector, and tables) • Test for intuitively and experience with customers and users • Serve as a brand steward, ensuring a consistency of product appearance via the use of style guides, style sheets, and enforcement of established standards and best practices • Stay up to date with new UI/UX design trends and technologies • Be a great team player. By joining the design team, you will collaborate closely with Programmers, Designers, PMs, and QA teams to ensure pixel perfect implementation of design deliverables. Ideal Candidate • A strong, well-rounded designer with in-depth knowledge in interaction, UI, and UX design across native mobile apps on iOS and Android and PC applications. • A strong UI/UX portfolio of relevant work is required. Please provide a link to your portfolio. • Well versed with preferred design tools (Illustrator, InVision, etc.) • Strong listening, organizational, and communication skills • Experience creating specs for UI deliverables, including UI states and behaviors • Willingness to whiteboard, document, and lead design interactions with Product and Development to derive innovative solutions • Empathy with a strong sense of user-centric narrative and experience creating user flows

As Manager - Partnerships, you will be leading a high performing team to achieve overall conversions and lead generation targets.

 

What you need to have:

Job title: Sales Consultant – Core MB
Reporting to: City Manager/City Head
Location: Bangalore
Responsibilities & Duties:
1) Managing the High Net Worth Real Estate developers of the assigned territory
2) Achieving the Monthly / Annual Business targets assigned in terms of selling, enhancing and upgrading the High Net Worth relationships including sale of new initiatives
3) Responsible for generating net sales and new revenue, within existing relationships and new clients, by leveraging the broad suite of product offerings to our relevant customer segments.
4) Development and implementation of Major Account / Sales strategy with identification of opportunities and winning opportunities with eye on increasing market share and maximizing customer retention.
5) Provide feedback and market requirements to strategic business units to drive product innovation and improved market competitiveness.
6) Overall responsibility for Sales/Account Management/Sales targets to maximize revenue and
meet corporate objectives.
7) Develop strategies and tactics to maximize growth opportunities and continually strengthen market share and revenue achievement.
8) Develop and maintain market intelligence and an understanding of market trends and client business needs.

Desired Skills:

•  Polished verbal and written communication style.
• Ability to confidently build a strong rapport with customers and internal stakeholders.
• Comfortable in interacting with and presenting to executives and senior leadership.
• Lead and develop the organization with regard to competence, professionalism and streamlined processes Expand the customer base and acquire profitable Business
• Responsible for key account relationship with key customers in the region.
• Excellent presentation and documenting skills
• A team worker with good interpersonal skills
• Ability to work under pressure and to make decisions under UN-predictable situation and think outside the box to make it simpler

Key Competencies:

1) Result Driven
2) Customer Champion
3) Captivator – Good written & Verbal communication skills.
4) Role Model – Develops self & Team, promotes good work ethics & professionalism

1. Three to four years of experience with PHP backend

2. Extensive experience with PHP and the Laravel framework

3. Solid understanding of OOP concepts and MVC principles

4. Practical knowledge of RESTful APIs

5. Familiarity with the MySQL database

6. Integration of social media APIs is an added benefit.

We are looking for seasoned technical leaders from .NET background with experience in building cloud-based web applications and products. The role involves understanding business requirements, customer problems, architecting the appropriate solutions that are secure, scalable, high performing and testable.

Requirements: 

• Passion for building and delivering great software with a strong sense of ownership, while working closely with juniorteam members.
• 6+ years of experience in building web applications using ASP.NET MVC and .NET platform in general.
• Experience of architecting and designing web applications and services
• Experience in building applications on .NET Core, is a great plus
• Should have strong UI development skills using HTML, CSS/JavaScript frameworks.
• Strong experience with Build and Release, Agile processes and Estimation/Planning
• Exposure to New Relic or similar tools to optimize web application performance
• Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records
• Understanding and experience of working with Product Management, Design and DevOps teams.

Responsibilities 

• Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
• Design, build and maintain our social media presence
• Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
• Identify trends and insights, and optimize spend and performance based on the insights
• Brainstorm new and creative growth strategies
• Plan, execute, and measure experiments and conversion tests
• Collaborate with internal teams to create landing pages and optimize user experience
• Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
• Instrument conversion points and optimize user funnels
• Collaborate with agencies and other vendor partners
• Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
  
  

Requirements

 

• Bachelor’s degree in Marketing or relevant field.
• In-depth knowledge of various social media platforms, best practices, and website analytics.
• Solid understanding of HTML, CSS, and JavaScript is required.
• Highly creative with excellent analytical abilities.
• Outstanding communication and interpersonal skills.
• Up-to-date on the latest trends and technologies in digital marketing.

 

Please find the JD below.

 

 

2   One Order framework and APIs, BADI Implementation, Implicit & Explicit enhancements, User exits, Customer Exits ,BSP Component Enhancement, GeniL and BOL Programming

3   ABAP Programming skills,  RICEFW elements, OOPS ABAP, Debugging skill

4   Abap interface using Web services, Configurations in SOAMANAGER, Basic understanding of XML

5   CRM Web UI Designing and Developments, AET tool, SQVI query

6   UI Framework & Configuration including Business Roles, Navigation Bar Profiles, Navigation Links

7   Experience on Smart Forms & mail forms and Develop/enhance smart forms

8   Knowledge on SolMan is preferable

 

Interview date F2F only on 1^st August 2019

 

Job Description: HR – Recruiter Location: Bangalore Start date: September 2018 onwards Onco.com is a virtual cancer hospital. Through suggestive algorithms, extensive protocols for data collection and a network of world-class medical experts, we are helping cancer patients get an accurate, unbiased diagnosis and consultation. We are changing the status quo by empowering patients with the right information before they decide to undergo a treatment. Our vision is to become a trusted partner for every cancer patient anywhere in the world. We are only missing one thing and that is you. If you have a passion for solving problems in healthcare, this role is for you. This is one of those rare opportunities where your work will help save lives, and truly enrich others. Come join us in our mission of building this virtual cancer hospital for the world. ROLE OVERVIEW: HR Recruiter will be responsible for managing our full cycle recruitment, from identifying potential hires to interviewing and evaluating candidates. The responsibilities include sourcing candidates online, updating job ads and conducting background checks. The role demands hands on experience with various job interview formats, including screenings, phone interviews to help us recruit faster and more effectively. Ultimately, you will play an important part in building a strong employer brand for our company to ensure we attract, hire and retain the most qualified employees. Responsibilities: • Establishes recruiting requirements by studying organization plans and objectives; meeting with managers to discuss needs. • Screening resumes • Provide shortlists of qualified candidates to hiring managers • Performing phone interviews with candidates • Coordinating interviews with the hiring managers • Regular job posting on company’s careers page, social media, job boards and internally screen incoming resumes • Craft recruiting emails to attract passive candidates • Performing reference and background checks • Following up on the interview process status • Work closely with HR Manager in terms of designing of new process & creating a robust Talent acquisition process to create a better stakeholder & candidate experience. • Monitor key HR metrics, including time-to-fill, time-to-hire and source of hire • Promote company’s reputation as “best place to work” What we are looking for: • Well versed with Executive search process with at least 2 years of relevant experience • Excellent search and screening skills using various modes e.g job boards, social media, professional networking, employee referral etc. • Excellent communication and interpersonal skills • Experience with recruiting software

· Good functional and technical experience in Siebel order Management model and customer care management. · Good experience in solution design and Siebel Architecture. · Good hands on experience in Siebel configuration, Siebel eScript, Siebel Workflow Management, Siebel Assignment.. · Demonstrate excellent issue analysis and troubleshooting skills. · Adhere to Siebel configuration best practices all times during SDLC. · Minimum 8-10 years of core Siebel experience. · Knowledge of Agile, Water Fall & Iterative project methodology. · Knowledge of Telecom industry is must. · Knowledge on release management process. · Experience in Siebel EIM is an advantage