11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

• Experience: Freshers or any experience
• Education: Graduates only
• Shift: Rotational Day shift
• Week Off: 1 rotational week offs
• Language: English, Hindi, Marathi, Tamil, Telugu, Malayalam
• Salary: ₹21,000 per month
• Rounds: HR, Ops, Versant

Responsibilities:

• Understanding the flow of code and how it interacts with different components.
• Understanding project documents, customer demands, and product objectives to create and execute test cases.
• Setting up, maintaining, and performing test automation frameworks on multiple application platforms, such as Mobile, Desktop, and Web, and building test scenarios and acceptance tests.
• Investigating customer problems referred to you by the technical support team, testing bugs, and creating and managing bug reports.
• Handling technical communications and understanding the customers' systems.
• Working with deployments teams, resolving level issues for systems, coordinating on product design, and offering inputs on the testability of functional elements and product designs.
• Noting all testing actions you have performed in daily and weekly reports.
• Analyzing and disintegrating software systems and coordinating with other teams to enhance the overall design.
• Researching test tools, methodologies, and trends and upgrading existing practices and processes.
• Managing the final quality on production release.

Eligibility Criteria:

Exp- 4-7 years

Notice period- Currently Serving

Mode of Work- Hybrid

Must have skills:

1. Should have good hands on Java (spring, DSA and Problem Solving)
2. Experience in API Testing- Rest Assured
3. Experience in Selenium

Job Description

The primary role of this position will be to develop rich Mobile applications for a highly accessed and commercial digital content platform based on a high-performance CE device. We are looking for resources with Android and iOS technology skills for user facing application development using TypeScript and JavaScript FW competency. Your primary focus will be on developing application components and implementing them following well-known mobile development workflows.

Responsibilities:

• As an individual contributor understand the requirements, perform detailed design and coding, debugging, testing and release of the given modules.
• Development of new user-facing features using Mobile technologies, re-usable components and front-end libraries.
• Rapid development ability to build and demonstrate quick Mobile driven solutions.
• Work closely within a small team of experienced engineers to produce high-quality software products on a daring schedule.
• Demonstrate professional engineering practices including alignment to coding standards, producing design documentation, and supporting integration.
• Translating design and wireframes into high quality code, with an eye for performance on specific target devices.
• Write unit test and perform functional verification for the responsible modules
• Perform code reviews and sanity checks for the code developed.

Skills:

• Experience with React JS, React Native, JavaScript including DOM Manipulation and JavaScript object model.
• Thorough understanding of any of React Native and its core principles for developing and maintaining Android or iOS applications.
• Good knowledge of HTML5 and CSS
• Experience with modern front-end build pipelines and tools such as Babel, Webpack, NPM, etc.
• Agile Scrum based Development
• Ability to communicate effectively and make effective Presentations
• Solid understanding of MVC and stateless APIs & building RESTful APIs
• Familiarity with code versioning tools such as Git, SVN.

Qualifications:

• Bachelor’s Degree in computer science or related field, and Minimum of 3 years of experience in commercial software development.
• Expertise in object-oriented design methodologies
• Experience working with medium to large scale code bases in small to large groups
• A passion for front end application development

Desirable:

• Timely and committed: Being able to work in a time constrained and demanding environment
• One who likes to push beyond own goals and makes way through challenges!
• Quality-driven, quick learner who is also a team player, can work independently without supervision

What will you do?

• Oversees testing, deployment & maintenance of the Voice infrastructure.
• Performing a variety of tasks associated with user provisioning and call routing within the assigned platform 
• Build loaders for internal systems ensuring tasks are completed accurately and in a timely manner
• Participate in meetings with clients and internal departments to understand the requirements of call routing
• Document and design call flow diagrams to ensure that all call variables have been accounted for in preparing a routing plan
• Support the clients solution by correcting any issues with call routing or provisioning during the initial implementation phase, constantly communicating status of any issues with client
• Complete testing to ensure that call flow is operating properly
• Monitors and ensures compliance to standards, policies, and procedures

What are we looking for?

• 0.6~2 year’s implementation experience in Asterisk PBX, IP Telephony, SIP.
• Able to thrive in a demanding and team-oriented environment
• Basic and strong knowledge of the Linux operating system.
• Knowledge of bash and perl shell scripting is an added advantage.
• RHCE Certification is an added advantage.

CANDIDATE SPECIFICATION:
• Candidates with good experience with SDLC
• Over all 10 years of Experience is mandatory
• Minimum 6+ years of hard core JAVA coding experience is mandatory
• 2 years of PM experience is mandatory
• Knowledge on AWS or any other cloud technology is desirable.

POSITION PURPOSE:

Overall Responsibility in delivering quality projects and products as per the BRD within the specified time line. Should be able to lead/handle a team to write and test code effectively and must work with business owners overseas. Lead planning and/or implementation of projects. May participate in the design and/or testing phases. Facilitate the definition of project missions, goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress and provide corrective supervision if necessary. Work cross-functionally across teams to solve problems and implement changes. Follow defined, agreed upon project management plans.

ROLES AND RESPONSIBILITIES:

• Developing a software project plan. • Ensure that projects follow the project plan and is accountable for timely delivery of all projects. • Determining the methodology used in the project. • Establishing a project schedule and determining each phase. • Providing regular updates to stakeholders.

Responsibilities and Duties:

1. Meet leads for assessment and solution offering. (Leads and appointments will be provided by company)

2. Prepare quotation as per client requirements

3. Handle and resolve feedback, complaints or conflicts

4.Team Handling, Highly self-motivated

5.Possess strong work ethics and keep information confidential.

6. Two wheeler compulsory

7. DL compulsory

8 . If from paint background than it will add bonus

Qualifications and Skills

Any Graduate ,have completed degree in civil B.E .

Ready to travel

Benefits

1. High growth environment

2. Travelling Allowance

3. Provident Fund

4. Health Insurance

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Requirements:

• Engineers with 1-6 years of experience in shipping consumer-facing Android apps with the large user base, ideally currently available on the Google Play Store

• Top-notch programming skills in Java, Kotlin and Android along with MVVM, Dagger2, Room, LiveData, Coroutine & JetPack-Components

• Command of memory management, view hierarchy, battery optimisation and in-depth experience with multi threaded and networked applications

• Worked with Restful APIs, third-party SDK Integrations and common technologies like HTTPS, JSON, OAuth, and SQL

• Thorough working knowledge of Android Studio with the Gradle build system
• Understanding the quirks of the fragmented ecosystem of Android OS versions and devices
• Focus on Material Design principles and pixel-perfect implementation of the design into code
• Solid experience with Git Care for quality with an obsession for performance and willingness to spend time testing the team's work as well as yours

• At least 2+ years of product development experience with expertise in designing and implementing high-performance java enterprise applications
• Extensive knowledge in Object-Oriented Programming and Design
• Extensive knowledge of Java, Spring, Spring MVC, Spring Boot, Hibernate, Struts
• Exposure to or experience with Git, Bitbucket, Jira, Jenkins etc.
• Experience with HTML/XHTML, CSS, Javascript, AJAX, DOM, Reactjs
• Extensive knowledge in creating and consuming RESTful API
• Extensive knowledge in automated unit testing using JUnit
• Experience in AWS infrastructure
• Knowledge in writing SQL queries and interacting with database systems such as Oracle, SQL Server,
• Thorough orientation towards Code reviews, Coding standards, Design Standards, and Code Documentation
• Knowledge in design patterns
• Knowledge of Data modeling in RDBMS or NoSQL databases
• A proactive approach to identify alternatives for a given problem statement
• Should have worked on enterprise-class applications
• Should have worked in an Agile environment
• Excellent oral and written communication skills