11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Experience Level : 5 – 6 Yrs.

Test Automation skills and experience

Ability to Automate test scripts through the following frameworks and skills

Robot Framework

Python

Selenium (optional)

Experience in working through JIRA tool for Testing and Automation

Experience in working through any IDE (Integrated Development Environment) for developing/executing/debugging for Automation scripts

Good experience over Protocols such as TCP/IP, SSH, UDP

Wireless network domain experience (preferred)

Worked in Wireless Network Security (preferred)

Experiences in networking logs (PCAPs) analysis through Wireshark tool is highly preferred

Basic to intermediate knowledge of Linux/unix Shell scripts skills preferred

● Design and develop responsive and visually appealing web applications and user interfaces using HTML, CSS, and JavaScript, React frameworks.

● Collaborate with UX designers, product managers, and software engineers to understand project requirements and translate them into interactive, user-friendly interfaces.

● Ensure the technical feasibility of UI/UX designs and optimise applications for maximum speed and scalability.

● Conduct code reviews and provide constructive feedback to team members, fostering a culture of continuous improvement.

● Stay updated with the latest industry trends, best practices, and emerging technologies in UI development, and recommend their integration to enhance our products.

● Identify and address performance and compatibility issues across different browsers and platforms.

● Champion UI development best practices, standards, and guidelines within the development team.

● Collaborate with backend developers to integrate front-end interfaces with server-side logic and APIs.

● Troubleshoot and debug UI-related issues and provide timely resolutions.

● Mentor junior developers, assisting them in enhancing their skills and knowledge in UI development.

● Write and encourage other engineers to write automated tests.

Skills/ Experience

● Bachelor's degree in Computer Science, Software Engineering, or related field (or equivalent practical experience).

● Proven experience as a UI Developer or Front-End Developer, with at least 3+ years of hands-on experience in building user interfaces for web applications.

● Proficiency in front-end technologies such as TypeScript, Tailwind, React, Redux.

● Strong understanding of responsive design principles.

● Solid knowledge of web performance optimization techniques and best practices.

● Familiarity with Figma and other UI/UX design tools, to collaborate effectively with designers.

● Demonstrated experience in writing UI components to corresponding backend APIs and Databases.

● Excellent problem-solving skills and ability to troubleshoot complex UI-related issues.

● Strong communication and collaboration skills, with the ability to work effectively in a team-oriented environment.

The ideal candidate will have experience in all stages of the sales cycle. They should be confident with building new client relationship and maintaining existing ones. They should have evidence of strong skills and possess good negotiation skills.Responsibilities

• Build relationships with prospective clients
• Maintain consistent contact with existing clients
• Manage sales pipeline
• Analyze market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Master's degree and experience in sales industry
• Experience in full sales cycle including deal closing Demonstrated sales success
• Strong negotiation skills
• Strong communication and presentation skills
• CRM experience is preferred

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

• Be the First point of contact for support queries
• Be responsible for solving customer queries and tickets in timely manner.
• Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
• Log monitoring, event monitoring and resolving tickets in defined SLA.
• Apply updates and patches to keep the software up-to-date in line with organizational policies
• Provide support for installation and configuration.
• Monitor and identify areas of performance improvement
• Identify and write scripts for automating support tasks.
• Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

• Hands-On experience and skills in Linux operating system
• Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
• Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
• Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
• Experience in NoSQL or RDBMS technology is desirable
• Python/Node.js or relevant data processing programming experience is preferred.
• Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
• Knowledge of real-time data collection with various data sources.
• Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

• 2 -4 years of experience in technical support role.
• At least 2+ years experience working across multi-cultural and geographically distributed teams
• Experience in trouble shooting, maintaining and supporting production setup
• Engineering or equivalent degree
• Ability to interact effectively with customers for problem resolution.
• Sense of urgency and ownership to get problems solved in timely manner
• Attention to details.
• Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

Job Description

We are looking for a Frontend developer with ReactJS experience to join our team at Sprouts

Responsibilities

• Code highly scalable software components based on the latest version of React, Redux, RxJs, CSS, HTML
• Build UI and visualization for showing massive data and user workflows
• Build complex web applications using TypeScript and related technologies
• Build highly reusable and shared components as part of our next-generation UI Platform. All team members play a pivotal role in the success of the product, with everyone sharing a voice in product, experience, and engineering.
• Translate designs from wireframes and low-fit prototypes provided by the UI/UX
• Contribute to the UI style guides and a UI component library, creating reusable components
• Write application interface codes using JavaScript following react.js workflows

Requirements

Experience: 3+

Role: Software Engineer – the final role will depend on the candidate’s experience and credentials

Education: BE/B. Tech/MCA/M.Sc./MTech

Technology Stack: React, Redux, RxJs, CSS, HTML

Company Description

SteelEye is a fast growing FinTech company based in London and has offices in Bangalore and Paris, that offers a data platform to help financial institutions such as Investment Banks, Hedge Funds, Brokerage Firms, Asset Management Firms to comply with financial regulations in the European Union. Our clients can aggregate, search, surveillance and report on trade, communications and market data. SteelEye also enables customers to gain powerful insights from their data, helping them to trade with greater efficiency and profitability.

The company has a highly experienced management team and a strong board, who have decades of technology and management experience and worked in senior positions at many leading international financial businesses.

We are looking to hire a seasoned Sr API Developer to join us as we start on our next phase of growth. We have a culture of openness, collaboration, and the passion to get things done whilst appreciating the importance of a good work life balance.
Being part of a start-up can be equally exciting as it is challenging. You will be part of the SteelEye team not just because of your talent but also because of your entrepreneurial flare which we thrive on at SteelEye. This means we want you to be curious, contribute, ask questions and share ideas. We encourage you to get involved in helping shape our business.

SteelEye is a fast growing FinTech company based in London and has offices in Bangalore and Paris, that offers a data platform to help financial institutions such as Investment Banks, Hedge Funds, Brokerage Firms, Asset Management Firms to comply with financial regulations in the European Union. Our clients can aggregate, search, surveillance and report on trade, communications and market data. SteelEye also enables customers to gain powerful insights from their data, helping them to trade with greater efficiency and profitability.

The company has a highly experienced management team and a strong board, who have decades of technology and management experience and worked in senior positions at many leading international financial businesses.

We are looking to hire a seasoned Sr API Developer to join us as we start on our next phase of growth. We have a culture of openness, collaboration, and the passion to get things done whilst appreciating the importance of a good work life balance.
Being part of a start-up can be equally exciting as it is challenging. You will be part of the SteelEye team not just because of your talent but also because of your entrepreneurial flare which we thrive on at SteelEye. This means we want you to be curious, contribute, ask questions and share ideas. We encourage you to get involved in helping shape our business.

Job Description

What you’ll do

• Develop new features and functionality in SteelEye's best breed SaaS application
• Work on setup API Developer for our growing SaaS product
• Ensure the software is up-to-date with latest technologies
• Triage issues and enhance core features of our existing API's for rapidly growing client base
• Design and architech our API layer solving problems around scale and performance
• Be part of great team building a fantastic product!

What we’re looking for

• You are experienced Python Developer, with minimum 5 years in commercial Python experience
• You have experience building REST-based API's using Flask, Django or FastAPI in a production environment
• You have excellent knowledge of data structures, software design patterns and software architecture
• You are comfortable working in a fast-paced environment and can adapt to changing requirements
• You have experience with code versioning (Git) and CI/CD (Jenkins, Circle, etc..) tools
• Familiarity/Experience with Elasticsearch is a huge plus
• Familiarity/Experience with FastAPI nice to have
• You are experienced Python Developer, with minimum 5 years in commercial Python experience
• You have experience building REST-based API's using Flask, Django or FastAPI in a production environment
• You have excellent knowledge of data structures, software design patterns and software architecture
• You are comfortable working in a fast-paced environment and can adapt to changing requirements
• You have experience with code versioning (Git) and CI/CD (Jenkins, Circle, etc..) tools
• Familiarity/Experience with Elasticsearch is a huge plus
• Familiarity/Experience with FastAPI nice to have

Our client is a pet-care focused digital aggregator across various categories such as food, accessories, toys and grooming essentials. Their focus segment is the rapidly increasing community of pet parents. They offer expert-led online pet care consultation, training and healthcare services and products for dogs and cats, covering the lifecycle of a pet acting as a one stop shop. It is headquartered in Bangalore and was co-founded by startup veterans of whom 2 are IIM-Lucknow alumni and one is a Chartered Accountant. Our venture capital-backed client is funded by tier 1 investors and has raised approx. $3.5 mn in funding.

As a Product Manager, you will be responsible for constantly looking to improve the product by analyzing and benchmarking.

• Understanding user behavior and demonstrating the same
• Analyzing data, postulating theories, conducting experiments, measuring performance and reiterating
• Quantifying & communicating the “gap” as well as the gains to relevant stakeholders
• Carrying a vision for the launch and a drive to nurture the product henceforth

Desired Candidate Profile

• Graduation from a Tier 1 college(IIT, NIT, BIT)
• 3 years of experience in the development of user-facing products
• Minimum 2 years of experience working as a Product Manager
• Good experience working with a start-up company
• High sense of ownership    

• Cloud and virtualization-based technologies (Amazon Web Services (AWS), VMWare).
• Java Application Server Administration (Weblogic, WidlFfy, JBoss, Tomcat).
• Docker and Kubernetes (EKS)
• Linux/UNIX Administration (Amazon Linux and RedHat).
• Developing and supporting cloud infrastructure designs and implementations and guiding application development teams.
• Configuration Management tools (Chef or Puppet or ansible).
• Log aggregations tools such as Elastic and/or Splunk.
• Automate infrastructure and application deployment-related tasks using terraform.
• Automate repetitive tasks required to maintain a secure and up-to-date operational environment.

Responsibilities

• Build and support always-available private/public cloud-based software-as-a-service (SaaS) applications.
• Build AWS or other public cloud infrastructure using Terraform.
• Deploy and manage Kubernetes (EKS) based docker applications in AWS.
• Create custom OS images using Packer.
• Create and revise infrastructure and architectural designs and implementation plans and guide the implementation with operations.
• Liaison between application development, infrastructure support, and tools (IT Services) teams.
• Development and documentation of Chef recipes and/or ansible scripts. Support throughout the entire deployment lifecycle (development, quality assurance, and production).
• Help developers leverage infrastructure, application, and cloud platform features and functionality participate in code and design reviews, and support developers by building CI/CD pipelines using Bamboo, Jenkins, or Spinnaker.
• Create knowledge-sharing presentations and documentation to help developers and operations teams understand and leverage the system's capabilities.
• Learn on the job and explore new technologies with little supervision.
• Leverage scripting (BASH, Perl, Ruby, Python) to build required automation and tools on an ad-hoc basis.

Who we have in mind:

• Solid experience in building a solution on AWS or other public cloud services using Terraform.
• Excellent problem-solving skills with a desire to take on responsibility.
• Extensive knowledge in containerized application and deployment in Kubernetes
• Extensive knowledge of the Linux operating system, RHEL preferred.
• Proficiency with shell scripting.
• Experience with Java application servers.
• Experience with GiT and Subversion.
• Excellent written and verbal communication skills with the ability to communicate technical issues to non-technical and technical audiences.
• Experience working in a large-scale operational environment.
• Internet and operating system security fundamentals.
• Extensive knowledge of massively scalable systems. Linux operating system/application development desirable.
• Programming in scripting languages such as Python. Other object-oriented languages (C++, Java) are a plus.
• Experience with Configuration Management Automation tools (chef or puppet).
• Experience with virtualization, preferably on multiple hypervisors.
• BS/MS in Computer Science or equivalent experience.
• Excellent written and verbal skills.

Education or Equivalent Experience:

• Bachelor's degree or equivalent education in related fields
• Certificates of training in associated fields/equipment’s

• Develops unique strategies and builds upon current client strategies within the digital arena to meet/exceed objectives.
• Executes projects to be high quality, on-time, and cost-effective/on budget.
• Fosters timeline development and monitors progress, ensuring deadlines are met.
• Manages overall project scope and ensures staffing assumptions adhere to a budget.
• Develops strong, trusting relationships between clients and agency partners, providing leadership and support during strategy, ideation, and execution.
• Manages client expectations, bringing issues/concerns to clients' attention before they become problems, offering potential solutions, and advising of potential delivery delays.
• Manages work and professional development of assigned project manager(s)
• Works with project managers to ensure the team is aligned with client requirements.
• Proactively keeps abreast of assigned clients' marketing and media plans, and provides technological solutions including rich media, site optimization, promotional ideas, mobile, social networks, viral, etc.
• Writes communications briefs, ensuring that creative and media are effectively integrated.
• Manages research studies that yield rich insights into consumer online behavior and key motivational/attitudinal behavior.
• Develops a total understanding of online target audience and mindset modes.
• Writes and transmits conference reports to clients and agency teams.
• Reviews statements and estimates of work prior to client review.
• Provides campaign performance reporting and analysis to clients.
• Ensures accountability is established during the project planning process.

Skills/Requirements:

• 5-10 years of full-time experience in digital marketing or advertising (digital experience required)
• Superior communication skills, both internal and client-facing
• Strong relationship management, organizational, and project management skills
• Ability to work effectively with a variety of internal teams and business groups, including Creative, Media and Technical Delivery Specialists
• Ability to identify opportunities for growth and incremental opportunities with client partners.
• Strong interest in technology or digital marketing
• Bachelor’s degree or equivalent in a related field.