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Job Description
AVP-Professional Services APAC & EMEA
Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.
The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.
Key Responsibilities
- Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
- Own the APAC and EMEA services forecast and pipeline
- Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
- Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
- Ensure customers are taken live within the promised timeframe
- Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
- Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
- Work closely with the product development team to share client feedback and for post-implementation reviews
- Track key metrics and KPIs related to implementation success
- Identify implementation areas that can be automated and work with the product or customer success teams to automate them
- Up-sell / cross-sell Acqueon’ product or services wherever applicable
Key Capabilities
- A bachelor’s or master’s degree in engineering or technology
- 12+ years of mandatory experience in Implementation world class products
- Ability to manage multiple clients and projects/tasks simultaneously
- Proven experience managing pipelines and operational forecasts
- Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
- Exception problem solving and solutions skills
- Customer success-oriented attitude
- Excellent written and oral English skills
- Understanding of how cloud-based applications are delivered and consumed
- Understand of unique features and challenges of SaaS applications
- Exceptional critical thinking skills is a plus
- Flexibility to travel is required
- Timely execution-oriented professionals will be preferred
- Focus on quality and attitude to excel will be a big plus
- He/She should have experience in contact center domain
Location
Bangalore
About Acqueon
Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.
Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com
Java
Kubernetes
Amazon Web Services (AWS)Immediately available, performance test engineer who is having real-time exposure to LoadRunner, JMeter and have tested Java Applications on AWS environments.
Role : Product Manager – Oracle Xstore
Work Location : Any Xebia location
Shift timings : 3 PM to 12 AM
Mode of Work : 3 Days work from office
Qualifications:
- Bachelor’s degree in business, Computer Science, or a related field.
- 1-2 years of experience in product management or related roles, preferably in the retail technology sector.
- Strong knowledge of Xstore POS and Oracle applications.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Analytical mindset with experience in data analysis and performance metrics.
- Passion for technology and a deep understanding of retail operations across US , Canada, and Latin-American markets
Preferred Skills:
- Familiarity with Agile methodologies.
- Experience with product management tools (e.g., JIRA, Trello).
- Understanding of software development processes and lifecycle.
Position Overview:
We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.
Responsibilities:
● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.
● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.
● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.
● Track and report on key performance metrics related to CRM campaigns and journeys
Ideal Candidate:
● 2-5 years of experience in handling CRM tools
● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc.
This role requires a self-motivated leader with direct Product Management experience delivering Solutions around MS Teams Telephony. Candidate must have a keen sense of the overall UCC market, competitive awareness of the India Unified Communications and Collaboration solutions market and provide critical strategic direction related to India Domestic and Global UC objectives.
The Candidate will be responsible for the India UCaaS/MCS objectives and targets. Also, responsible for Product Life cycle management that involves Envisage, Concept, Framework, Partnerships, Process, Engineering validation, Documentation, GTM etc.
the other responsibility involves Pricing, Bundling, Enablement through Trainings, Adoption and Growth strategy that plugs into our entire UCaaS/MCS portfolio. Critical to success will be identifying Enterprise and Partner offers, migrating customers to the next generation UCC platform with Regulatory compliance, differentiated solution capabilities ensuring that lifecycle management and improving adoption services.
The Product Manager will champion and execute across cross-functional teams and drive solution enablement discussions with Sales, Solutions, Engineering, Service Assurance, Operations, Technology & Service Development teams. The successful candidate will be setting objectives and delivering results that have a significant impact on product adoption.
The Product Manager will champion projects through the Tata Communications New Product Introduction/Agile Development process and lead the UCaaS/MCS Workstream that is accountable for the delivery and customer acceptance of the solutions.
The Global Product Manager will be fully responsible for the Annual Operating Plan (AOP), P&L and CAPEX/OPEX of all UCaaS/MCS business initiatives and programs. Key focus will be on Gross and Net Revenue contribution and growth targets that are assigned to the UCaaS/MCS portfolio.
Java
C++
ScalaAmazon Web Services (AWS)non-metro and rural markets. DealShare has raised series C funding of USD 21 million with key investors like WestBridge Capital, Falcon Edge Capital, Matrix Partners India, Omidyar Network, Z3 Partners and Partners of DST Global and has a total funding of USD 34 million.They have 2 million customers across Rajasthan, Gujarat, Maharashtra, Karnataka and Delhi NCR with monthly transactions of 1.2 million and annual GMV of $100 million. Our aim is to expand operations to 100 cities across India and reach annual GMV of USD 500 Million by end of 2021.
They started in Sept 2018 and had 5000 active customers in the first three months. Today
we have 25K transactions per day, 1 Lakh DAU and 10 Lakh MAU with a monthly GMV of INR 100 Crores and 50% growth MoM. We aim to hit 2 Lakh transactions per day with an annual GMV of 500 Million USD by 2021.
We are hiring for various teams in discovery (search, recommendation, merchandising,
intelligent notifications) , pricing (automated pricing, competition price awareness, balancing revenue with profits, etc), user growth and retention (bargains, gamification), monetisation (ads), order fulfillment (cart/checkout, warehousing, last mile, delivery promise, demand forecasting), customer support, data infrastructure (warehousing, analytics), ML infrastructure (data versioning, model repository, model training, model hosting, feature store, etc). We are looking for passionate problem solvers to join us and solve really challenging problems and scale DealShare systems
You will:
● Implement the solve with minimal guidance after solutioning closure with senior engineers.
● Write code that has good low level design and is easy to understand, maintain, extend
and test.
● End to end ownership of product/feature from development to production and fixing
issues
● Ensure high unit, functional and integration automated test coverage. Ensure releases
are stable.
● Communicate with various stakeholders (product, QA, senior engineers) as necessary to
ensure quality deliverables, smooth execution and launch.
● Participate in code reviews, improve development and testing processes.
● Participate in hiring great engineers
Required:
● Bachelor’s degree (4 years) or higher in Computer Science or equivalent and 1-3 years
of experience in software development
● Excellent at problem solving, is a self thinker.
● Good understanding of computer science fundamentals, data structures and algorithms
and object oriented design.
● Good coding skills in any object oriented language (C++, Java, Scala, etc), preferably in
Java.
● Prior experience in building one or more modules of large-scale, highly available, low
latency, high quality distributed system is preferred.
● Extremely good at problem solving, is a self thinker.
● Ability to multitask and thrive in a fast paced timeline-driven environment.
● Good team player and ability to collaborate with others
● Self driven and motivated, very high on ownership
Is a plus
● Prior experience of working in Java
● Prior experience of using AWS offerings - EC2, S3, DynamoDB, Lambda, API Gateway,
Cloudfront, etc
● Prior experience of working on big data technologies - Spark, Hadoop, etc
● Prior experience on asynchronous processing (queuing systems), workflow systems.
Django
Python
Javascript
React.js
Angular (2+)Design client-side and server-side architecture
Build the front-end of applications through appealing visual design
Develop and manage well-functioning databases and applications
Write effective APIs
Test software to ensure responsiveness and efficiency
Troubleshoot, debug and upgrade software
Create security and data protection settings
Build features and applications with a mobile responsive design
Write technical documentation
Work with data scientists and analysts to improve software
Requirements and skills
Proven experience as a Full Stack Developer or similar role
Experience developing desktop and mobile applications
Familiarity with common stacks
Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js)
Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
Excellent communication and teamwork skills
Great attention to detail
Organizational skills
An analytical mind
Degree in Computer Science, Statistics or relevant field
Amazon Web Services (AWS)Responsibilities:
- Design and Implement AWS architectures and environments
- Design Native Cloud Application Architectures or optimize applications for AWS
Experience/Requirements:
- Must be AWS Certified Solution Architect (Professional).
- Overall 10+ years of experience in software development.
- Minimum 5 years hands-on keyboard AWS experience, with deeper capabilities.
- Must have hands-on AWS experience with at least two implementation and/or Migration into AWS (in an Enterprise scale environment)
- Must have experience with AWS API gateway, RDS, Fargate, EC2, S3, CloudFront, CloudWatch, Cognito.
- Must have experience analyzing and improving existing AWS infrastructure and architecture
- Must have Experience with serverless applications and Serverless Application Model
- An understanding of networking and IOT services in AWS
- AWS Cost Management and Optimization
- Be bold in building industry-first consumer-facing products that actualize the company’s vision
- Keenly understand user needs and demonstrate first-principles thinking in building solutions for the same
- Be responsible for developing and delivering the product roadmap
- 3-4 years of experience in building products at B2C start-ups
- Case studies involving deep customer insight
- Taken decisions based on strong analytics and/or intuition from time to time
- Growth mindset - moving quickly, shipping products, scaling
- Ability to act as a bridge between business and engineering teams
- The website is yet to reflect our direction going ahead.
- We have been generating transactions in the market using WhatsApp before productizing the same
Role: Art Director
Responsibilites:
Think out of the box and guide the team with an innovative design approach and great-looking products that users desire
Create an inspiring team environment with an open communication culture and deeper collaboration
Set clear goals and motivate team members. Oversee day-to-day operations
Be a point of contact for team, stakeholders and report to HOD - Arts
Impart the importance of user-centricity and research to build scalable and valuable solutions
Monitor team performance and report on metrics and share honest reviews ,·:
Mentor team and discover training needs and provide coaching
Building a seamless process and flexible to iterate to suit a specific need
Empathies with team members and lead towards growth by constructive feedback
Exploration of various art styles and communicate a story through various mocks and presentation
Work closely with multiple departments and stakeholders and ensure transparency in the process and delivery milestones
Awareness of emerging gaming trends both for on line and offline events and technology landscape
Stays current with new game genres, game art best practices, emerging technology and promotional activities
Build a learning environment within the art team (acquisition and retention) and implement processes of artistic research
Good understanding of product and marketing objectives and ability to translate the same in all communication channels
Implementing visual design systems across a range of platforms in an iterative game development environment
Understand strategic solutions that identifies with the business values and the end-user objectives
Portfolio highlighting multiple projects and your specific contributions.
Android Development
KotlinJavaResponsibilities :
- Design and Build advanced applications for the Android Platform using Kotlin & RXJAVA
- Collaborate with cross-functional teams to define, design, and ship new features.
- Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Ability to be a self-starter, prioritize your work and stay organized in a team environment is critical.
Desired Skill :
- Good experience in Developing Android based Applications and test infrastructure, writing documentation and following an agile development methodology.
- 1+ Years of Experience in working with Kotlin Programming language.
- Have published at least one Android Application.
- Have experience in Android Architecture patterns e.g. MVC, MVVM, MVP etc, creating custom views.
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes RXjava and bluetooth 5
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning skills
Looking for Urgent Joinees
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