11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Technical Skills Required :

1. Hands-on development experience on ReactJS.
2. Must have experience in leading a team of developers.
3. Excellent front-end development skills: JavaScript ES6, HTML5, CSS3, Bootstrap/Flex.
4. Excellent understanding of web browsers, mobile browsers and responsiveness.
5. Experience in UI Build using Webpack/ Gulp.
6. Excellent communication skills.
7. Proficient understanding of code versioning tools, such as Git, Bitbucket, GitHub.
8. Proficient understanding of the performance of web and mobile applications.
9. Knowledge of the Django web framework or Python will be an added advantage.

Responsibilities :

1. Develop new user-facing features, web and mobile applications.
2. Use HTML, CSS, and JS to deliver the front-end of projects on time.
3. Work with UI & UX designers and project managers to ensure timely delivery of code.
4. Work with Backend developers and ensure smooth integration with CMS or APIs.
5. Build reusable code and libraries for future use.
6. Ensure the technical feasibility of UI/UX designs.
7. Optimize website for maximum speed and scalability.
8. As part of the core team, you will be working on cutting-edge technologies like Spark, Flume, online back testing, data visualization, and machine learning.
9. All Developers will be involved with the entire lifecycle of the product, right from product conceptualization, design, implementation and mobile app and web delivery.
10. Salary on par with the industry, with company equity.

Role Summary 

We have an existing Android-based POS application that needs to be migrated and rebuilt as a Windows 

desktop application using WPF. You will re-architect the Android app's features, UI flows, and business logic 

into a full-featured WPF application with SQLite local storage, EF Core, and existing REST API integration. 

Responsibilities 

Analyze the existing Android POS app and re-architect it as a WPF desktop application. 

Rebuild all screens and workflows (billing, cart, product catalog, orders, reports) in WPF / XAML 

following MVVM pattern. 

Implement local data storage using SQLite + Entity Framework Core (Code First, migrations). 

Integrate with the existing backend REST APIs (same APIs used by Android app) for product sync, 

orders, payments, and authentication. 

Ensure feature parity between Android and Windows versions. 

Integrate Windows-specific hardware — barcode scanners, receipt printers, cash drawers. 

Apply Dependency Injection, async/await, and SOLID principles throughout. 

Required Skills 

C# (.NET 6/8), WPF, XAML, MVVM 

Entity Framework Core + SQLite 

REST API consumption (HttpClient, JWT auth, JSON handling) 

Ability to read and understand Android (Java/Kotlin) code and translate logic to C# 

Git, Visual Studio 

Good to Have 

Prior Android-to-Windows or mobile-to-desktop migration experience 

Payment gateway integration (Razorpay / Stripe / Paytm) 

PDF / receipt generation (RDLC / FastReport) 

POS, billing, or retail domain experience 

AI-Assisted Development (Mandatory Mindset) 

We expect the candidate to actively leverage AI tools to accelerate the migration and development process: 

Use GitHub Copilot / Cursor / Claude to convert Android (Java/Kotlin) logic to C# WPF code 

efficiently. 

Use AI tools for boilerplate generation — ViewModels, EF Core models, API service classes, XAML 

layouts. 

Leverage AI for code review, refactoring suggestions, and identifying platform-specific differences 

(Android vs Windows). 

Use AI-assisted documentation and inline commenting to maintain code clarity during migration. 

Comfortable evaluating, validating, and refining AI-generated code — not just accepting output blindly. 

Qualification 

B.E. / B.Tech / MCA in Computer Science | 2–4 years WPF desktop development experience

JOB POSITION: Customer Support Executive –(Bangalore)

Location: Bangalore (On-site)

Shift: Rotational Shifts 

Languages Required: English & Hindi

Preferred Background: Experience in Health Insurance or Healthcare Support

Role Overview

We’re looking for a dynamic and empathetic Customer Support Executive to join our Bangalore-based support team. You will be the first point of contact for customers, ensuring prompt resolution of queries related to healthcare, insurance claims, appointments, and more.

Key Responsibilities:

* Handle inbound and outbound customer interactions via calls, emails, and chats

* Resolve queries related to health insurance coverage, claims, and wellness services

* Maintain accurate records of customer interactions and updates in CR

* Coordinate with internal departments to ensure seamless support

•Deliver an excellent customer experience and maintain high satisfaction levels

* Manage escalations professionally and ensure timely follow-ups

Requirements:

* Minimum 2 to 4 years of experience in customer support (healthcare/insurance background preferred)

* Strong communication skills in English and Hindi

* Ability to handle rotational shifts

* Excellent problem-solving and interpersonal skills

* Familiarity with CRM tools and ticketing systems is a plus

Perks & Benefits:

Competitive salary Upto 4.5 LPA + Incentives 

Health insurance and wellness benefits

Fast-paced, mission-driven work environment

Opportunities for growth in a high-impact health-tech company

Job Description: Senior Product Manager

Location: Mumbai

WHO WE ARE

TIFIN @ Work is dedicated to providing personalized financial and benefits guidance to employees. As the first holistic, AI-powered conversational platform for financial wellness, we empower individuals to achieve their financial goals in partnership with their workplace plan advisors.

OUR VALUES: Go with your GUT

• Grow at the Edge: We embrace personal growth by stepping out of our comfort zones to discover our genius zones, driven by self-awareness and integrity. No excuses.
• Understanding through Listening and Speaking the Truth: Transparency, radical candor, and authenticity define our communication. We challenge ideas, but once decisions are made, we commit fully.
• I Win for Teamwin: We operate within our genius zones, taking ownership of our work and inspiring our team with energy and attitude to win together.

WHAT YOU'LL BE DOING

Dealing with Ambiguity & Entrepreneurial Approach:

• Navigate the challenges of building a new product by responding quickly to customer needs, pivoting strategies, prototyping, and driving product-market fit.
• Embrace feedback, course-correct as needed, and build consensus across stakeholders.

Stakeholder Management:

• Collaborate with investors and founders to shape the company’s technology roadmap and redefine the business with a clear vision of the market landscape.

Product Ownership:

• Lead the product strategy, design, and development of mobile and web-based SaaS products.
• Drive product development with Agile methodologies, focusing on customer needs and competitive differentiation.

Technical Expertise:

• Leverage your engineering background to deliver high-quality trading platform products in competitive markets.
• Apply deep knowledge of web systems architecture, design, and development to build scalable and robust solutions.

Execution & Leadership:

• Thrive in a startup environment with a hands-on, proactive approach to execution.
• Demonstrate passion for technology and the ability to inspire and lead teams toward successful outcomes.

THE ROLE

• This position will report to Country Manager

WHAT WE’RE LOOKING FOR

• Proven success in bringing innovative SaaS products to market.
• Strong entrepreneurial mindset with a bias for action.
• Exceptional ability to manage stakeholders and drive consensus.
• Expertise in Agile software development methodologies.

COMPENSATION AND BENEFITS

• Competitive salary, discretionary annual bonus, and ESOP.
• Medical insurance.
• Flexible PTO policy and company-paid holidays.
• Access to our Chief Mindfulness Officer for mindfulness events and 1:1 personal coaching.

Note on Location:

While we have team centers in Boulder, New York City, San Francisco, Charlotte, and this role is based out of Bangalore

TIFIN is an equal-opportunity workplace, and we value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to any discrimination.

Full Stack Developer

This position would design scalable, efficient and maintainable software architectures using Node.js

We are building a online platform for millennial and gen z moms and parents to surround them with support at every step of their parenting journey, right from planning a baby to 12 years of child. We would like to be their trusted 24*7 parenting guide, prepare for every new moment just in time and make every need available at a click of a button. With 90k+ babies born every day and increasing number of working mothers in urban nuclear India, our vision is to create a world of healthy pregnancies, thriving children and confident parents.

Founded by ex-3M, Gillette, Cargill folks, we have are moving fast now :-

·      50K installations in last 6 weeks

·      > 2 Million hits on the content site since going live in early 2021

·      Raised 2 rounds of investment

About the Role

Technical:-

·      Architect and Design: Collaborate with cross-functional teams to design scalable, efficient, and maintainable software architectures using Node.js.

·      Backend Development: Develop and maintain server-side applications and APIs using Node.js, ensuring high performance, responsiveness, and security.

·      Code Implementation: Write clean, well-organized, and documented code that aligns with best practices and coding standards.

·      Database Management: Hands-on experience, with MongoDB

·      Troubleshooting and Bug Fixing: Identify and resolve technical issues, bugs, and performance bottlenecks promptly.

·      Code Reviews: Conduct thorough code reviews to ensure code quality, maintainability, and adherence to architectural guidelines.

·      Performance Optimization: Analyse and optimize application performance through profiling, tuning, and implementing best practices.

·      Technology Evaluation: Stay up-to-date with the latest trends and advancements in Node.js and related technologies, and make recommendations for technology adoption

Non-Technical:-

·      Collaboration: Collaborate with frontend engineers, product managers, and other stakeholders to deliver seamless end-to-end features and enhancements.

·      Mentorship: Provide guidance and mentorship to junior developers, sharing your knowledge and expertise in Node.js development.

What you have to offer

Must-Have:-

·      Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).

·      Minimum of 4-5 years of professional experience in backend development, with at least 2-3 years focused on Node.js.

·      Strong proficiency in Node.js and JavaScript, including asynchronous programming, event-driven architecture, and familiarity with frameworks like Express.js.

·      Experience working with databases such as MySQL, MongoDB, or PostgreSQL, including database design and optimization.

·      Proficiency in version control tools (e.g. Git) and collaborative development workflows.

·      Solid understanding of RESTful API design principles and best practices.

·      Excellent problem-solving skills and the ability to debug complex issues.

Good To Have :-

·      Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.

·      Prior experience with frontend technologies (HTML, CSS, React, etc.) is a bonus.

·      Contributions to open-source projects, tech blogs, or relevant certifications are advantageous.

·      Experience with containerization technologies like Docker and orchestration tools like Kubernetes is a plus.

Looking Data Enginner for our Own organization-

Notice Period- 15-30 days
CTC- upto 15 lpa

Preferred Technical Expertise 

1. Expertise in Python programming.
2. Proficient in Pandas/Numpy Libraries. 
3. Experience with Django framework and API Development.
4. Proficient in writing complex queries using SQL
5. Hands on experience with Apache Airflow.
6. Experience with source code versioning tools such as GIT, Bitbucket etc.

 Good to have Skills:

1. Create and maintain Optimal Data Pipeline Architecture
2. Experienced in handling large structured data.
3. Demonstrated ability in solutions covering data ingestion, data cleansing, ETL, Data mart creation and exposing data for consumers.
4. Experience with any cloud platform (GCP is a plus)
5. Experience with JQuery, HTML, Javascript, CSS is a plus.

Our job is one of empowerment. Specifically, empowering our clients to improve their business through advances in technology and data. As the ad tech ecosystem continues to become more complex, we are counted on to provide expertise on digital marketing technologies, incorporate strategy and manage tracking of all digital marketing efforts. But as our client roster continues to grow, we’re going to need more help.

YOUR RESPONSIBILITIES

• Automated testing of complex SPA Web application (brand-new software products based on unified platform, new features, bug verification), requirement testing, analysis and clarification (direct communication with product owner),
• Communication with different cross-functional teams
• Following automation testing standards set in the team
• Help to build fully automated testing pipeline

 REQUIRED SKILLS AND EXPERIENCE                                                                                              

• 3-5 years of experience in automation testing
• Testing web-applications (UI and API), including SPA
• Black box testing (boundary values, equivalence partitioning)
• UI/UX Testing
• C# experience of 2+ years
• NUnit or similar
• Selenium WebDriver
• CSS-selectors                                                                    

DESIRABLE SKILLS AND EXPERIENCE                                           

• Basic knowledge of core JavaScript
• Desire to learn tools and techniques
• Confluence or similar
• Bug tracking system (Jira)
• TeamCity
• Allure or similar
• Jira X-Ray or similar
• Performance testing experience
• Cross-browser testing experience
• Security testing experience                                             

PERSONAL SKILLS

• Clever personality
• Strong spirit skills set: conflict resistant, self -motivated, result-oriented, responsible, honest, “open”, courageous