11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Company Overview

Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.

Qualifications

- At Least graduation, preferably in commerce from prominent institute

- 0-1 years of experience in customer support

Skills

- High level of empathy and aptitude to help and resolve problems for others.

- Learning ability to understand the software from the end user’s perspective.

- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.

- Knowledge of Malayalam & Telugu regional language is a must.

- Other desirable skills:

  - Preferably a female candidate 

  - Expressive and good communication skills

  - Good listener and empathetic disposition

  - Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.

Roles & Responsibilities

Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.

We are looking for a talented and competitive Marketing Manager, who has experience working with Healthcare or SaaS product companies, to join our team. This role will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives.
You will be responsible for understanding the RCM and PI market landscape, identifying
your target audience, and collaborating to create the strategic positioning, targeting
plan, and channel mix to meet your category’s pipeline target.

The ideal candidate should be a self-starter who thrives in a fast-paced environment.

Responsibilities:

• Evaluating and optimizing marketing and pricing strategies.
• Analyzing market trends and preparing forecasts.
• Generating new business leads.
• Increasing brand awareness and market share.
• Coordinating marketing strategies with the sales, financial, public relations, and production departments.
• Developing and managing the marketing department's budget.
• Overseeing branding, advertising, and promotional campaigns.
• Managing the marketing department's staff.
• Preparing and presenting quarterly and annual reports to senior management.
• Promoting our brand at trade shows and major industry-related events.
• Keeping informed of marketing strategies and trends.

Requirements:

• Bachelor's degree in marketing, finance, business administration, or similar.
• A master's degree in a relevant field will be advantageous.
• At least 4 years' experience as a marketing manager.
• Extensive knowledge of marketing strategies, channels, and branding.
• Superb leadership, communication, and collaboration abilities.
• Exceptional analytical and problem-solving skills.
• Strong time management and organizational abilities.

e are seeking a resilient and technically competent employee with a strong work ethic for a position involving automotive component design, manufacturing, and functionality. In this role, the employee will be responsible for tasks such as interacting with EV OEMs to integrate drivetrains, braking systems, and suspension systems in the field of EV 2-wheelers. Additionally, the position may require frequent travel to client locations across the country for vehicle integration projects.

Experience : 2 - 3 years of experience in Automotive Field

Eligibility: BE/BTech/Diploma in Automobile/Mechanical stream

Package : 5-7 LPA and travelling and stay allowances.

Mode: Work from Office

Qualification:

• Sound understanding of Electric Vehicles (EVs) and their components 2 & 3 Wheelers .

• Sound knowledge of the strength of materials and measurement systems.

• Proficiency in CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing) and Analysis software.

• Strong analytical and problem-solving skills.

• Excellent communication and teamwork abilities.

• Self-motivated and eager to learn.

Key Responsibilities:

1. Project Management: Business development with clients, managing new projects, lead project planning, scheduling, and coordination. Monitor project progress, identify potential issues, and contribute to solutions to ensure timely project completion.

2. CAD and 3D Design: Collaborate with our engineering team to create 2D and 3D CAD models for various EV components, ensuring accuracy and precision. Utilize analysis software to assess the structural integrity and performance of EV components, providing valuable insights and recommendations.

3. Manufacturing Follow-Up: Work closely with manufacturing teams to monitor the production of EV components. Ensure that manufacturing processes adhere to design specifications and quality standards. Address any manufacturing issues promptly to maintain production efficiency.

Join us for an exciting opportunity in the field of Electric Vehicle Engineering. Gain hands-on experience with cutting-edge technology and contribute to the future of sustainable transportation.

If you meet the qualifications and have the necessary tools, we invite you to apply for this internship opportunity and be part of our dynamic team.

• Coordinating all communication and discussions with technology partner, semiconductor partner, vendors, and other 3rd party companies
• Coming up with ideas to improve existing products and suggesting the potential new technology adaption to products
• Performing market reaserch, exploring ideas by working closely with various departments and coming up with new innovative features and architectures

What you need to have:

• Experience in consumer-lifestyle companies
• Good understanding of any of the product categories including Hearables (TWS, Neckbank, Headphones), Wearable (Band, Smartwatches), Alexa Speakers/Voice Assistant, Soundbars, and any other consumer electronics products
• Excellent written and oral communication skills
• Strong sense of duty and initiative    

Your Key Responsibilities

You will build robust, secure and scalable micro-services

• You will be responsible to implement RESTful service
• You will take ownership to build scalable, reliable and performant code that complies with our internal code guidelines
• Take part in code reviews and architecture development
• You will influence how we build individual features and products, and bring in best practices and patterns that can be used for engineering lifecycle
• You will be driving architecture and design discussions and will be responsible to run and maintain good infrastructure

What to Bring

B.Tech/ B.E. in Computer Science from a reputed college or related technical discipline with 5-8 years of experience in software development

• Knowledge for data structure and an eye for architecture
• Familiar with Git Architecture
• Experience with reactive programming
• Experience in building RESTful APIs with monitoring, fault tolerance and metrics
• Exposure to relational and NoSQL databases (MongoDB, Redis)
• Exposure to server-side services using ElasticSearch and ESB - Camel, ActiveMQ
• Experience in MEAN stack development
• Strong experience with AWS Stack