11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

JOB REQUIREMENT:

Wissen Technology is now hiring a Azure Data Engineer with 7+ years of relevant experience.

 We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team, which has made a mark as a high-end technical consultant.

Required Skills:

· 6+ years of being a practitioner in data engineering or a related field.

· Proficiency in programming skills in Python

· Experience with data processing frameworks like Apache Spark or Hadoop.

· Experience working on Snowflake and Databricks.

· Familiarity with cloud platforms (AWS, Azure) and their data services.

· Experience with data warehousing concepts and technologies.

· Experience with message queues and streaming platforms (e.g., Kafka).

· Excellent communication and collaboration skills.

· Ability to work independently and as part of a geographically distributed team.

About the Role:

As a Channel Sales Manager, you will play a key role in building strong relationships within the luxury real estate sector, expanding the channel partner network, and driving business growth. This role is ideal for someone with a strong network in Bangalore’s real estate market who enjoys creating long-term partnerships.

Key Responsibilities:

• Build and expand a channel partner network within the Bangalore luxury real estate market.
• Source high-value customers through partner connections and manage sales funnels.
• Collaborate with luxury brokers, developers, and real estate stakeholders.
• Drive on-field sales & marketing campaigns (BTL activities).
• Maintain high partner satisfaction and strong relationships.

Requirements:

• 4–5 years’ experience in Bangalore luxury real estate.
• Excellent knowledge of property locations, pricing, and customer profiles.
• Strong network with high-value players in the real estate sector.
• Great communication and relationship-building skills.
• Proactive, goal-oriented team player.

📍 Location: Bangalore

🗓 Working Days: Tuesday to Sunday (Monday Off)

🏢 Industry: Luxury Interior Design + Real Estate

• Work closely with product managers and engineers to design, implement, test and continually improve scalable frontend and backend services.
• Develop products using agile methods and tools.
• Develop commercial grade software that is user friendly and suitable for a global audience.
• Plan, create and execute (manual and automated) tests.
• Be involved and participate in the overall application lifecycle.
• Building reusable code and libraries for future use.
• Staying up to date with current technologies and providing insights on cutting edge software approaches, architectures, and vendors.

• Fluency in any one of JavaScript, TypeScript or Python.
• Strong problem solving skills. 
• Should have built large scalable enterprise applications from scratch.
• Strong experience in architectural patterns, High level designs.
• Experience in Nosql and SQL DBs.
•  

Job Description for QA Engineer:

• 6-10 years of experience in ETL Testing, Snowflake, DWH Concepts.
• Strong SQL knowledge & debugging skills are a must.
• Experience on Azure and Snowflake Testing is plus
• Experience with Qlik Replicate and Compose tools (Change Data Capture) tools is considered a plus
• Strong Data warehousing Concepts, ETL tools like Talend Cloud Data Integration, Pentaho/Kettle tool
• Experience in JIRA, Xray defect management toolis good to have.
• Exposure to the financial domain knowledge is considered a plus
• Testing the data-readiness (data quality) address code or data issues
• Demonstrated ability to rationalize problems and use judgment and innovation to define clear and concise solutions
• Demonstrate strong collaborative experience across regions (APAC, EMEA and NA) to effectively and efficiently identify root cause of code/data issues and come up with a permanent solution
• Prior experience with State Street and Charles River Development (CRD) considered a plus
• Experience in tools such as PowerPoint, Excel, SQL
• Exposure to Third party data providers such as Bloomberg, Reuters, MSCI and other Rating agencies is a plus

Key Attributes include:

• Team player with professional and positive approach
• Creative, innovative and able to think outside of the box
• Strong attention to detail during root cause analysis and defect issue resolution
• Self-motivated & self-sufficient
• Effective communicator both written and verbal
• Brings a high level of energy with enthusiasm to generate excitement and motivate the team
• Able to work under pressure with tight deadlines and/or multiple projects
• Experience in negotiation and conflict resolution

Mandatory Skills:

• AZ-104 (Azure Administrator) experience
• CI/CD migration expertise
• Proficiency in Windows deployment and support
• Infrastructure as Code (IaC) in Terraform
• Automation using PowerShell
• Understanding of SDLC for C# applications (build/ship/run strategy)
• Apache Kafka experience
• Azure web app

Good to Have Skills:

• AZ-400 (Azure DevOps Engineer Expert)
• AZ-700 Designing and Implementing Microsoft Azure Networking Solutions
• Apache Pulsar
• Windows containers
• Active Directory and DNS
• SAST and DAST tool understanding
• MSSQL database
• Postgres database
• Azure security

Responsibilities :

·      You will manage a team of backend engineers to deliver a valuable and delightful product for our users.

·      You will be responsible for liaising with external stakeholders such as product, acquisition and retention teams to come up with a charter for a certain vertical(game), and then execute on it. You will be responsible for the evolution of an already bleeding-edge tech stack and keep it current.

·      You will be responsible for setting the correct set of processes in engineering that help you get very high efficiency in the organisation.

·      You will be required to make decisions quickly, and work under strict timelines.

·      You would need to demonstrate an ability to stay objective while creating an appropriate decision-making framework for the entire organisation.

·      You will believe in measure-ability of the success of the tech stack and processes adopted.

Requirements:

·      B.E/MS in Computer Science or equivalent

·      10+ years or more of progressive software technology experience with at least 3 years in management role.

·      Completely hands on with technology and architecture. Start-up experience is a huge plus.

·      Excellent and robust understanding of scalable product system architecture(s), platforms and core technologies

·      Demonstrated problem-solving and leadership skills to pursue correct engineering process in adverse conditions. Ability to embrace and demonstrate leadership beyond ownership

·      Provide thought leadership to setup and manage processes.

·      Ability to work in a very agile, fast-paced environment with changing requirements.

·      Ability to work efficiently in an entrepreneurial and in a start-up environment

·      A good understanding of Java/Spring/Akka, Javascript or Golang.

·      Hands on knowledge of some of these technologies - MySQL, NodeJS, message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra, Arango, distributed caches such as Redis/memcached, container technology such as Docker and Kubernetes etc. is a big plus.

·      Great proficiency in distributed systems design, with an ability to make the right trade-offs for creating future-proof solutions.

·      Ability to build a product end-to-end with the help of multiple engineering teams.

• Ability to complete all phases of software development life cycle including analysis, design, functionality, testing and support 
• Ability to develop large scale web/database applications 
• Ability to work on multiple projects with multiple deadlines 
• Ability to communicate clearly with business users and project manager 
• Ability to innovate and provide functional applications with intuitive interfaces 
• Proven experience with Microsoft .NET technologies including, .Net Core, ASP.NET, ADO.NET 
• Strong in Jquery/javascrpit/CSS/Bootstrap
• Familiarity with architecture styles/APIs (REST, RPC)
• Knowledge of Design/architectural patterns (e.g. MVC)
• Understanding of Agile methodologies
• Excellent troubleshooting and communication skills
• Excellent documentation skills for Technical Documentation.

What we look for: 

We are looking for an associate who will be doing data crunching from various sources and finding the key points from the data. Also help us to improve/build new pipelines as per the requests. Also, this associate will be helping us to visualize the data if required and find flaws in our existing algorithms. 

Responsibilities: 

• Work with multiple stakeholders to gather the requirements of data or analysis and take action on them. 
• Write new data pipelines and maintain the existing pipelines. 
• Person will be gathering data from various DB’s and will be finding the required metrics out of it. 

Required Skills: 

• Experience with python and Libraries like Pandas,and Numpy. 
• Experience in SQL and understanding of NoSQL DB’s. 
• Hands-on experience in Data engineering. 
• Must have good analytical skills and knowledge of statistics. 
• Understanding of Data Science concepts. 
• Bachelor degree in Computer Science or related field. 
• Problem-solving skills and ability to work under pressure. 

Nice to have: 

• Experience in MongoDB or any NoSql DB. 
• Experience in ElasticSearch. 
• Knowledge of Tableau, Power BI or any other visualization tool.

• Establish, implement and monitor a strategic, comprehensive enterprise information security and IT risk management program
• Work directly with the business units to facilitate risk assessment and risk management processes
• Develop and enhance an information security management framework
• Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services
• Provide leadership to the enterprise's information security organization
• Partner with business stakeholders across the company to raise awareness of risk management concerns
• Assist with the overall business technology planning, providing a current knowledge and future vision of technology and systems
• Conduct regular internal audits in compliance with applicable legal and contractual requirements, ISO 27001 and PCI DSS requirements and companies internal requirements
• Conduct regular Management reviews and update the management on information security aspects. The MRMs shall also focus on drawing Management attentions to the key areas for required management actions.
• CISO is also responsible to ensure customer audits as well as re-certification and surveillance audits and successful.
• Coordinate with relevant stakeholders to address the NC closures.
• CISO shall ensure the information incidents are responded and resolved on time to ensure compliance with legal and contractual requirements.

• Degree in business administration or a technology-related field required.
• Professional security management certification
• Minimum of 5 years of experience in a combination of risk management, information security and IT jobs
• Knowledge of common information security management frameworks, such as ISO/IEC 27001, and PCI DSS.
• Excellent written and verbal communication skills and high level of personal integrity
• Innovative thinking and leadership with an ability to lead and motivate cross-functional, interdisciplinary teams
• Experience with contract and vendor negotiations and management including managed services.
• Specific experience in Agile (scaled) software development or other best in class development practices.
• Experience with Cloud computing/Elastic computing across virtualized environments.

We are looking for a creative UI/UX Designer with a good portfolio of personal or company-based projects either on Behance or Dribble to join our team!

As a UI-UX Designer, you will be responsible for delivering the best online user experience, which makes your role extremely important for our success and ensuring customer satisfaction and loyalty. 

You will be designing ideas using various methods and the latest technology. You will be designing graphic user interface elements, like menus, tabs, forms, and widgets. Your responsibilities would be -

1. Brainstorming feature ideas.

2. Wireframing/Prototyping using tools like Adobe XD / Photoshop.
3. Creating basic illustrations and icons using a tool like Illustrator.

4. Identifying opportunities / changing the interface to make user's lives easier.

5. Defining a good design process for future employees.

Apply if you like a startup culture and are willing to learn and adapt to changing needs.