11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Responsibilities:

 Will be responsible for marketing and concept sales in B2C as well as B2B segment.

 Will be responsible for Managing Teams of different verticals like marketing, sales, administration as well as technical team.

 Will be accountable to run the center as profit center.

 Will be accountable for complete operations.

 Should be able to generate revenue through college, corporates and universities for training business.

 Will be accountable for center target and deadlines.

 Role demands a leader who can mentor and guide the team to reach the goals.

 Maintenance of process, reports is mandatory.

Key Results Area

 Month on month profit generation by effectively running the Branch.

 Always should exceed the customers expectation.

Key Results Area

 Month on month profit generation by effectively running the Branch.

 Always should exceed the customers expectation.

 Location: Bangalore, Jayanagar 4th block

 Job Type: Full-time | On-site | Mon to Sat | 9:30 AM to 6:30 PM

 Directions: https://goo.gl/maps/LQbMtGp8RqRfaWx46

Note:

 Laptop is Mandatory (company will not provide).

 No virtual interviews will be conducted.

 Maximum Age limit is 45.

Position: Senior Analyst QA (Automation Testing)

Experience: 4-6 years

Years Location: Bengaluru

We are a multi-award-winning creative engineering company offering design and technology solutions onmobile, web and cloud platforms. We are looking for an enthusiastic and self-driven Test Engineer to join ourteam.

Roles and Responsibilities:

• Responsible fortesting Web Application.

• Responsible for Automation testing: Design, develop and execute automation scripts using open-source tools like Appium, Selenium and QMetry.

• Responsible for writing clear, concise, and comprehensive test plans and test cases.

• Handle ClientInteractions

Desired Profile:

• Extensive experience in Automation Testing of web application

• Experience in Manual Testing

• Hands-on testing experience on Selenium, Appium, QMetry.

• Strong knowledge ofsoftware QA methodologies, tools, and processes • Experience with performance and/orsecurity testing is a plus.

• Excellent Communication Skills & Client Interactions.

Good to Have:

• Experience in manual testing

• KPI driven

• Should be a team player

• Independently evaluates issues and proposes solutions

• Raises issues/concerns on time

• Good if he/she has experience testing AI/ML model

Qualifications:

MCA, BE/B.Tech - All Regular - 65% Above 

1. Java development knowledge is a must

1. Springboot preferred
2. 2.AWS exposure is a must
3. Engineering degree in Computer Science, Electronics and, Communication or Information Science.

1. Or MCA is agreeable.
1. Location: Bangalore

Good knowledge of accounting regulations, financial documents and procedures.

Manage all accounting transactions, purchase and journal entries, general ledgers, and invoicing.

Reconciliation of accounts payable and receivable.

Manage Expense Management, PO Raising, Invoice Management, and Reimbursements.

Ensure accurate and timely recording of all accounting transactions on daily basis.

Good proficiency in Microsoft Excel and any accounting software.

Our job is one of empowerment. Specifically, empowering our clients to improve their business through advances in technology and data. As the ad tech ecosystem continues to become more complex, we are counted on to provide expertise on digital marketing technologies, incorporate strategy and manage tracking of all digital marketing efforts. But as our client roster continues to grow, we’re going to need more help.

YOUR RESPONSIBILITIES

• Automated testing of complex SPA Web application (brand-new software products based on unified platform, new features, bug verification), requirement testing, analysis and clarification (direct communication with product owner),
• Communication with different cross-functional teams
• Following automation testing standards set in the team
• Help to build fully automated testing pipeline

 REQUIRED SKILLS AND EXPERIENCE                                                                                              

• 3-5 years of experience in automation testing
• Testing web-applications (UI and API), including SPA
• Black box testing (boundary values, equivalence partitioning)
• UI/UX Testing
• C# experience of 2+ years
• NUnit or similar
• Selenium WebDriver
• CSS-selectors                                                                    

DESIRABLE SKILLS AND EXPERIENCE                                           

• Basic knowledge of core JavaScript
• Desire to learn tools and techniques
• Confluence or similar
• Bug tracking system (Jira)
• TeamCity
• Allure or similar
• Jira X-Ray or similar
• Performance testing experience
• Cross-browser testing experience
• Security testing experience                                             

PERSONAL SKILLS

• Clever personality
• Strong spirit skills set: conflict resistant, self -motivated, result-oriented, responsible, honest, “open”, courageous