11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

We are seeking a highly skilled and experienced Offshore Data Engineer . The role involves designing, implementing, and testing data pipelines and products.

Qualifications & Experience:

bachelor's or master's degree in computer science, Information Systems, or a related field.

5+ years of experience in data engineering, with expertise in data architecture and pipeline development.

☁️ Proven experience with GCP, Big Query, Databricks, Airflow, Spark, DBT, and GCP Services.

️ Hands-on experience with ETL processes, SQL, PostgreSQL, MySQL, MongoDB, Cassandra.

Strong proficiency in Python and data modelling.

Experience in testing and validation of data pipelines.

Preferred: Experience with eCommerce systems, data visualization tools (Tableau, Looker), and cloud certifications.

If you meet the above criteria and are interested, please share your updated CV along with the following details:

Total Experience:

Current CTC:

Expected CTC:

Current Location:

Preferred Location:

Notice Period / Last Working Day (if serving notice):

⚠️ Kindly share your details only if you have not applied recently or are not currently in the interview process for any open roles at Xebia.

Looking forward to your response!

**Responsibilities:**

- Lead the backend development team, providing mentorship and guidance to junior developers.

- Design, develop, and maintain robust backend systems using Node.js and NestJS with TypeScript.

- Implement event sourcing and message queue solutions using technologies such as Kafka or RabbitMQ.

- Utilize strong PostgreSQL knowledge to design, optimize, and manage databases effectively.

- Implement DevOps practices and tools to ensure continuous integration and delivery (CI/CD), containerization with Docker, and orchestration with Kubernetes.

- Collaborate closely with frontend developers to integrate backend services with user interfaces seamlessly.

- Lead and contribute to architectural discussions and decisions to ensure scalability, reliability, and performance of our systems.

- Troubleshoot and resolve technical issues promptly, demonstrating strong analytical and problem-solving skills.

**Requirements:**

- Bachelors or Masters degree in Computer Science, Engineering, or a related field.

- 5+ years of experience in software development, with a significant focus on backend technologies.

- Proven leadership experience as a team lead or senior developer, with a track record of mentoring junior developers and leading successful projects.

- Profound expertise in Node.js and NestJS with TypeScript.

- Experience with event sourcing and message queues (e.g., Kafka, RabbitMQ).

- Strong knowledge of PostgreSQL, including database design, optimization, and management.

- Solid understanding of DevOps practices and tools (CI/CD, Docker, Kubernetes, AWS/GCP/Azure).

- Ability to collaborate effectively with cross-functional teams, including frontend developers.

- Strong analytical skills and problem-solving abilities.

- Excellent communication and leadership skills.

Key Skills: Sales, negotiation, client handling, good communication, team handling

About Company:

Rent2stays.com, We are a start-up taken birth to solve the challenges faced by Owners, Tenants, Builders, Owners who stay remote, Owners who need services not only through digital platforms but someone who can be owner’s representative.

We understand the Real Estate rental space because we don’t know anything else apart from Rental space. In nutshell, we breathe Real Estate Rental space. So all our solutions, services are long term to protect your asset. To get good returns and to get asset appreciation.

Our services are two-fold:

We sign up with owners to manage their properties, rent we will transfer, security Deposit we will transfer, Demand Generation we will take care. We will arrange visit to tenants, move ins, move out will be taken care by us. Owners need not to return security deposit every time when there is change in tenants, so its complete End to End Rental management solutions

Roles & Responsibilities:

• Maintaining a relationship with existing Property Owners (Residential) & Tenants.
• Finding out properties across Bangalore for building acquisition to rent out the same for a prospective tenant.
• Manage and maintain a pipeline of interested prospects.
• Negotiate pricing with customers, and suppliers in some cases.
• Able to handle client relationships & closing the business deal.
• Able to work in target driven environment.
• Should handle apartment sales / renting out properties across Bangalore.
• Able to handle team & train on sales process
• Responsible for sales document preparation.
• Keep records of sales, revenue, invoices etc.
• Conduct market research to identify new markets and customer needs and should be closing the business deal.
• Developing goals for the team, assigning the target and ensuring they are met.

nurture.farm is looking for an experienced Technical Lead Manager who is eager to have an impact on the future of sustainable agriculture around the globe.

Our Company

At nurture.farm, we are putting the farmer at the center of everything we do. We are building a more resilient and sustainable farming ecosystem by reducing risks and improving the quality of life for the farmers and their families through digitization of the farming life cycle, financial inclusion of the farming community, and affordable timely access to products, technologies, advisory and services. We are a technology-led organization, focused on bringing scalable and sustainable solutions to the farming ecosystem. We are a young entrepreneurial startup that wants to learn, create and adapt every day. We aspire to create a happy and productive workplace for our employees, that embodies respect and transparency in every part of the organization.

What you’ll do

• Design, develop, test, deploy, maintain and improve software.
• Manage individual project priorities, deadlines and deliverables.
• Enthusiastic to take on problems across the full-stack.

What we’re looking for

● Dreamers, who are passionate about creating something that touches millions of people, and transforms lives,

● Sculptors, who take pride in simplicity of design, and have the keenest eye for detail when it comes to quality

● Learners, who look forward to continuing to grow everyday.

● 5-8yrs of Software development experience in one or more general purpose programming languages.

B.Tech Computer Science, or similar field of study, or equivalent practical experience.

● Experience designing and implementing distributed systems

● Excellent C++, Java, Go and/or Python skills.

● Understanding of the Agritech domain and application of technology in farming.

● BTech Computer Science, or similar field of study, or equivalent practical experience.

Basic Qualifications:

• 2+ years of non-internship professional software development experience
• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

Additional Job requirements

• BS/MS/PhD in Computer Science/Math or equivalent
• BS in computer science or related field.
• 2+ years of relevant professional software development experience: designing, developing, and delivering software written in Java, C#, or C++, web development.
• Knowledgeable in object-oriented design patterns.
• Experience building highly scalable and distributed systems

Preferred Qualifications

• Experience with service-oriented architecture and application/services development
• Passion for performance debugging and benchmarking
• Ability to clearly and concisely communicate with technical and non-technical stakeholders across all levels of the organization