11+ Strategic service management Jobs in Bangalore (Bengaluru) | Strategic service management Job openings in Bangalore (Bengaluru)

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Key Responsibilities:

• Develop and maintain scalable Python applications for AI/ML projects.
• Design, train, and evaluate machine learning models for classification, regression, NLP, computer vision, or recommendation systems.
• Collaborate with data scientists, ML engineers, and software developers to integrate models into production systems.
• Optimize model performance and ensure low-latency inference in real-time environments.
• Work with large datasets to perform data cleaning, feature engineering, and data transformation.
• Stay current with new developments in machine learning frameworks and Python libraries.
• Write clean, testable, and efficient code following best practices.
• Develop RESTful APIs and deploy ML models via cloud or container-based solutions (e.g., AWS, Docker, Kubernetes).

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Thirega@ vysystems dot com - WhatsApp - 91Five0033Five2Three

Pace Robotics is a construction robotics startup incubated by SINE IIT-Bombay and backed by Pidilite Ventures and IIMA Ventures. We are making the construction process faster, smarter and efficient through robots that can do advanced construction tasks and digitize execution

data in real time. Our first product is a modular wall finishing robot for plastering, putty and painting of building interiors. Our customers include some of the biggest names in Indian real estate and construction.To support our next stage of growth and to take the product from prototype to manufacturing ready design, we are looking for an embedded systems lead who will lead design and implementation of the software for embedded devices and systems end to end from requirements gathering to commercial deployment.

What you will do:

● Conceptualize, design, fabricate, integrate and test overall embedded architecture, embedded boards, software and circuitry for Pace Robotics’ fleet of AMRs.

● Develop embedded code which enables simultaneous exchange of data between various modules and sensors to facilitate fast/robust decision making for the robot and real time controls.

● Selection of Communication Protocols, actuation sequencing and deep involvement with embedded software and control strategy.

● Develop and maintain various engineering tools used to debug, analyze, and test embedded products.

● Work as the common link between the hardware, robot autonomy, and software teams, converting inputs from each team along with overall product/customer needs intoelectronic circuits, software and hardware.

● Selection and integration of all active, passive components, micro-controller, processor w/peripherals and power components.

● Work on improving the efficiency of the power distribution and consumption.

● Work on designing the wiring scheme of the whole autonomous system.

Who you are:

● Masters or Bachelors (with 8-12 yrs exp) in Electronics & Communication / Electronics & Instrumentation/Electrical & Electronics/Embedded Systems with relevant experience in industrial R&D Projects.

● You have the following technical skill sets:

o Expertise with latest Gen Cortex A and M series microcontroller/processors, Nvidia Orin/Jetson platforms

o Expertise with C,C++ and python programming

o Expertise with digital electronics (BJTs, Mosfets, Amplifiers, OP Amps etc)

o Knowledge of different communication protocols such as I2C,Ethernet(TCP/IP,UDP), EtherCat, CAN etc

o Good Understanding of Electronics Circuits and Schematics

o Expertise with RTOS (FreeRTOS/VxWorks etc)

o Expertise with Linux (Ubuntu and RTLinux) programming concepts

o Excellent understanding of Signal Processing methods

o Experienced in PCB and wiring harness Design

o Proficient with Matlab, Simulink, DAQ software

● Good to have:-

o Knowledge of robotics concepts and fundamentals such as Mapping, localization, path planning and perception

o Knowledge of Computer Vision, ML and DL

o Knowledge of control systems

o Knowledge of kinematics, dynamics

● Strong quantitative and data interpretation skills

o Highly organized and methodical in everything you do

o You love solving problems and looks at them as an opportunity to grow

o You keep up to date with latest developments and research

o Highly curious, love to learn, a strong team player and a motivation for junior colleagues

What's in it for you:

Globally, Construction provides a 1.6 Trillion Dollar opportunity, just by making the work more efficient. This is the market we are after. You will be an integral part of the core team of an early stage startup on a mission to change the way we build our world and disrupt one of the oldest and the largest industries. You will be designing products that can change the landscape of construction, become ubiquitous in project sites and be synonymous with construction of the future (Think of JCB and Tower Cranes of today) We promise you an environment that promotes unhindered innovation and one that can provide exciting opportunities for accelerated growth. You will be working with a stellar

engineering team having diverse experience in developing robots for automotive, agriculture and construction industries. You will have immense learning opportunity as you will be working on ‘never-seen-before’ products for an industry that’s ripe for technological disruptions.

The compensation includes company stocks through ESOP’s.

About the Company

Peacock Engineering Ltd is a Gold-accredited IBM Premier Business Partner which has amassed over 300 person years of experience implementing business critical EAM (Enterprise Asset Management) solutions across a range of industries such as oil & gas, pharmaceuticals, utilities, facilities management, transport, and power generation. 

Peacock Engineering Ltd specialise in providing consultancy services and support for the IBM Maximo EAM software product and maintain a pool of highly experienced and capable consultants fully conversant with IBM Maximo and its functionality, capabilities, and opportunities for customisation to meet business need. 

Main Purpose:

Peacock Engineering’s Technical Services team is now looking for an IBM Maximo Technical Professional to support the growing demand for Maximo enterprise asset management solutions, working from our office in Bangalore.

Specific Responsibilities:

• Technical expert in IBM Maximo EAM technology.
• Should be well versed in MBO customizations for Maximo 7.x version.
• Advanced JAVA, SQL knowledge.
• Maximo building and deploying to various instances.
• Business process management using workflow design and management.
• Expert Knowledge of Maximo Integration Framework (MIF).
• Provide technical services over the entire lifecycle of a project.
• communication skills (verbal and written) possess the ability to multi-task.
• Maximo installations and upgrade work experience
• Participate in solution architecture design.
• Perform application and solution development to meet project requirements.
• Develop and document detailed technical designs to meet business requirements.
• Manage multiple technical environments and support the development and testing processes.
• Lead or assist in data conversion and migration efforts.
• Configure Maximo and assist in the development of interfaces to external systems.
• Identify areas of customization and optimization and provide solutions that meet the business requirements.
• Conduct system testing, as necessary.

Skill Requirements - Essential:

• Tech. in Computer Science, Engineering or Business-related field and/or equivalent work experience.
• Strong Maximo technical knowledge required to help execute numerous projects.
• Minimum eight (8) years of work experience in a technical position with the implementation and utilization of fully integrated enterprise asset management system.
• Proficient to convert functional requirements into technical specifications, and configure, tailor and or customize the solutions including building interfaces.
• Ability to create and update advanced technical documentation.
• Strong communication skills and the ability to work well in a project team environment.
• Drafting/Reviewing Functional Specifications
• Drafting/Reviewing Technical Specifications

Skill Requirements - Preferable:

• To bring industry knowledge world class capabilities innovation and cutting-edge technology to our clients in the Resources industry to deliver business value.
• To work with leading Resources client’s major customers and suppliers to develop and execute projects and reliability strategies.
• To harness extensive knowledge combined with an integrated suite of methods people and assets to deliver sustainable long-term solution.
• IBM Maximo 7.x certification

Person Specification/Attributes:

• Professional and committed, with a disciplined approach to work.
• Motivated and driven by finding and providing solutions to problems.
• Polite, tactful, helpful, empathic nature, able to deliver to the needs of customers.
• Has respect for others and their views.
• Technology minded and focused, enthusiastic about technologies.
• Analytical, able to raise from the detail and see the bigger picture.
• Dedicated to continually updating and upgrading own knowledge.
• Carries a mind-set of continuous improvement, constantly looking for better and more efficient ways of doing things.
• Values quality at the centre of all things in work.

Due to considerable amount of virtual working and interaction with colleagues and customers in different physical locations internationally, it is essential that the successful applicant has the drive and ethic to succeed working in small teams physically but in larger efforts virtually. Self-drive to communicate constantly using web collaboration and video conferencing is essential.

As an employee, you will be encouraged to continually develop your capability & attain certifications to reflect your growth as an individual.

Role Purpose:

As a DevOps ,  You should be strong in both the Dev and Ops part of DevOps. We are looking for someone who has a deep understanding of systems architecture, understands core CS concepts well, and is able to reason about system behaviour rather than merely working with the toolset of the day. We believe that only such a person will be able to set a compelling direction for the team and excite those around them. 

If you are someone who fits the description above, you will find that the rewards are well worth the high bar. Being one of the early hires of the Bangalore office, you will have a significant impact on the culture and the team; you will work with a set of energetic and hungry peers who will challenge you, and you will have considerable international exposure and opportunity for impact across departments.

Responsibilities

1. Deployment, management, and administration of web services in a public cloud environment
2. Design and develop solutions for deploying highly secure, highly available, performant and scalable services in elastically provisioned environments
3. Design and develop continuous integration and continuous deployment solutions from development through production
4. Own all operational aspects of running web services including automation, monitoring and alerting, reliability and performance
5. Have direct impact on running a business by thinking about innovative solutions to operational problems
6. Drive solutions and communication for production impacting incidents
7. Running technical projects and being responsible for project-level deliveries
8. Partner well with engineering and business teams across continents

Required Qualifications

1. Bachelor’s or advanced degree in Computer Science or closely related field
2. 4 - 6 years professional experience in DevOps, with at least 1/2 years in Linux / Unix
3. Very strong in core CS concepts around operating systems, networks, and systems architecture including web services
4. Strong scripting experience in Python and Bash
5. Deep experience administering, running and deploying AWS based services
6. Solid experience with Terraform, Packer and Docker or their equivalents
7. Knowledge of security protocols and certificate infrastructure.
8. Strong debugging, troubleshooting, and problem solving skills 
9. Broad experience with cloud hosted applications including virtualization platforms, relational and non relational data stores, reverse proxies, and orchestration platforms
10. Curiosity, continuous learning and drive to continually raise the bar
11. Strong partnering and communication skills

Preferred Qualifications

1. Past experience as a senior developer or application architect strongly preferred.
2. Experience building continuous integration and continuous deployment pipelines
3. Experience with Zookeeper, Consul, HAProxy, ELK-Stack, Kafka, PostgreSQL.
4. Experience working with, and preferably designing, a system compliant to any security framework (PCI DSS, ISO 27000, HIPPA, SOC 2, ...)
5. Experience with AWS orchestration services such as ECS and EKS.
6. Experience working with AWS ML pipeline services like AWS Sagemak

The candidate will be part of the team developing and maintaining Networking drivers for the company's 200/100/50/40/25/10GB PCI-E Ethernet adapters.

This will primarily be for Linux but can be extended to other Operating Systems (eg: FreeBSD, ESX, etc.)

He / She will be responsible for the design, coding, and unit testing of the software components.

Requirements:

• Experience in Linux driver development.
• Experience in developing/maintaining Network drivers is preferable.
• Experience in programming, analyzing, and debugging kernel crash dumps.
• Good knowledge of TCP/IP Stack and Internals, socket library, DPDK, SPDK, etc.
• Excellent programing skills in ‘C’ and Linux Kernel Internals
• Strong analytical, problem-solving, and conceptual skills.
• Excellent oral and written communications; an ability to present and discuss technical information in a way that establishes rapport, persuades others and gains understanding.

• CA or MBA qualification
• Minimum 8 years post-qualification Experience in Finance (preferably in NBFC for few years)
• Ability to understand the intricacies of Finance, Ind-AS, Tax and Regulations
• Able to work with CEO and Senior management
• Manage the finance & accounts team, to deliver high-performance

Key Skills:

• Communication: Clarity, Articulation and English
• Conceptual & Critical thinking
• Positive Attitude and Positive Energy
• Self-starter, self-motivated and aspirational
• Attention to Detail
• Outcome orientation & Execution skills handling multiple priorities
• Financial analysis & financial concepts
• Good understanding of Finance operation process and Month end close reporting

Other Good To Have Skill:

• Domain skills on Banking, NBFC, etc
• Understanding of Risk Management              

What Will You Be Doing?

• Closely work with CEO and provide finance support to achieve business goals
• Responsible for the Finance Team of NFS (as a Head of Finance) – set aspiring goals, continuously connect & provide feedback to bring out the best from the team
• Insightful BU reporting (Internal) to highlight the deviation from plan & scope for improvement
• Timely and reliable submission of Statutory reporting and drive 100% compliance
• Create value through cost savings champion and tax optimization
• Present financial performance and other matters, to CEO and Board
• Timely audit of accounts (as per companies act), RBI and Taxation
• Responsible for managing Internal Audit and continuously monitor controls & efficiency
• Responsible to manage banking relationship for the operational banking
• Drive systems & process improvements and ensure robust internal controls

Description :

- We are looking for a qualified React Native developer to join our Engineering team.

- You will be working with our engineers to develop and maintain high quality mobile applications for both platforms as Android and iOS.

- Ultimately, you should be able to design and build the next generation of our mobile applications.

Job Responsibilities and Required Skills :

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
•  Experience with React Js, React Native, JavaScript including DOM Manipulation and tha JavaScript object model.
• Thorough understanding of React Native and its core Principles.
• Hands on experience on React Native Framework at least 3 years.
• Familiarity with code versioning tools (Such as Gitl)
• Familiarity with RESTful APIs
• Familiarity with modern front-end build pipelines and tools.
• Experience with common front-end development tools such as Babel, Web pack, NPM etc.
• Experience with Native Mobile app deployment on App store and google play store.
• Knowledge of native Android and iOS is required 
• Knowledge of TV App Development is a plus