Product Manager

We are looking for a skilled DevOps Engineer with strong expertise in Microsoft Azure and Pulumi to join our growing engineering team. The ideal candidate will be responsible for designing, implementing, and maintaining scalable cloud infrastructure and CI/CD pipelines. This role requires hands-on experience with Infrastructure as Code (IaC), automation, and cloud-native DevOps practices while collaborating closely with development and platform teams. 

The candidate must be comfortable working in a U.S. time zone overlap, ensuring smooth collaboration with onshore teams. 

Key Responsibilities 

• Design, implement, and maintain cloud infrastructure on Microsoft Azure using modern DevOps practices. 
• Develop and manage Infrastructure as Code (IaC) using Pulumi to automate infrastructure provisioning and management. 
• Build, maintain, and optimize CI/CD pipelines to support reliable and frequent deployments. 
• Monitor, troubleshoot, and improve cloud infrastructure performance, availability, and security. 
• Collaborate with development teams to improve deployment processes and application reliability. 
• Implement automation and configuration management to streamline operations. 
• Manage containerized applications and orchestration platforms when applicable. 
• Ensure adherence to cloud security best practices, governance, and compliance standards. 
• Support production environments and resolve infrastructure-related issues in a timely manner. 
• Maintain documentation for infrastructure architecture, deployment pipelines, and operational procedures. 

Required Skills & Experience 

• 4–7 years of experience in DevOps, Cloud Engineering, or related roles. 
• Strong hands-on experience with Microsoft Azure cloud services. 
• Proven experience using Pulumi for Infrastructure as Code (must-have). 
• Experience building and managing CI/CD pipelines using tools like Azure DevOps, GitHub Actions, Jenkins, or similar. 
• Strong experience with containerization technologies (Docker, Kubernetes). 
• Proficiency with scripting languages such as Python, Bash, or PowerShell. 
• Experience with monitoring and logging tools. 
• Strong understanding of cloud networking, security, and identity management. 
• Experience with Git-based version control systems. 

Preferred Qualifications 

• Experience with Kubernetes in Azure (AKS). 
• Familiarity with observability tools such as Prometheus, Grafana, or similar. 
• Experience with cloud cost optimization and performance tuning. 
• Knowledge of DevSecOps practices and security automation. 
• Azure certifications such as Azure DevOps Engineer Expert or Azure Administrator.

Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

Greetings of the day !

ONLY FEMALE CANDIDATES NEEDED

Role = Customer care Executive

Location = Andheri(E), Mumbai

6 day working Rotational off

Good communication skills

Experience range = Fresher to 4 years

ABOUT THE ROLE

Position = CUSTOMER CARE EXECUTIVE

Answering calls

Resolving queries and issues over the phone

Assisting the customer

Purpose of Job:
Responsible to lead a team of analysts to build and deploy predictive models to infuse core
business functions with deep analytical insights. The Senior Data Scientist will also work
closely with the Kinara management team to investigate strategically important business questions.

Job Responsibilities:

Lead a team through the entire analytical and machine learning model life cycle:
 Define the problem statement
 Build and clean datasets
 Exploratory data analysis
 Feature engineering
 Apply ML algorithms and assess the performance
 Code for deployment
 Code testing and troubleshooting
 Communicate Analysis to Stakeholders
 Manage Data Analysts and Data Scientists

Qualifications:
 Education: MS/MTech/Btech graduates or equivalent with a focus on data science and
quantitative fields (CS, Engineering, Mathematics, Economics)

 Work Experience: 5+ years in a professional role with 3+ years in ML/AI
Other Requirements: ⮚ Domain knowledge in Financial Services is a big plus

Skills & Competencies
Technical Skills
⮚ Aptitude in Math and Stats
⮚ Proven experience in the use of Python, SQL, DevOps
⮚ Excellent in programming (Python), stats tools, and SQL
⮚ Working knowledge of tools and utilities - AWS, Git, Selenium, Postman,Prefect, Airflow, PySpark

Soft Skills
⮚ Deep Curiosity and Humility
⮚ Strong communications verbal and written

Responsibilities

Designing a user interface (UI)

·      Create responsive, logical, and visually appealing user interfaces for web and mobile applications.

·      Work together with cross-functional teams to guarantee uniform and unified UI designs throughout the product.

·      For the purpose of efficiently communicating design thoughts and ideas, create wireframes, mock-ups, and prototypes.

Designing for User Experience (UX)

·      To better understand user needs, preferences, and behaviours, conduct user research.

·      To guide design choices, create user personas, user journeys, and empathy maps.

·      To improve the product's overall usability and user experience, iterate and improve user flows.

Interaction Design

·      Define and implement interactive elements and animations to enhance user engagement and delight.

·      Work closely with development teams to ensure seamless integration of design elements and interactions into the product.

Usability Testing

·      Conduct usability testing and gather feedback from users to identify areas for improvement.

·      Analyze user feedback and iterate designs based on insights obtained from testing.

·      Design Guidelines and Documentation:

·      Create and maintain design guidelines and documentation to ensure design consistency and scalability across the product.

Cross-Functional Collaboration:

·      Collaborate with product managers, developers, and other stakeholders to align design goals with product objectives and technical feasibility.

·      Participate in brainstorming sessions and provide creative input to product development discussions.

Qualifications

·      Bachelor's degree in Design, Human-Computer Interaction, or related field.

·      2-3 years of professional experience in UI/UX design for digital products.

·      Proficient in design tools such as Adobe XD, Sketch, Figma, or similar.

·      Strong understanding of design principles, user-centered design, and design thinking.

·      Knowledge of HTML, CSS, and JavaScript is a plus.

·      Excellent communication and collaboration skills.

·      Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

JD:

• 10+ years of experience in preparing, reviewing, revising, and maintaining the software technical documents and Saas product documentation.
• Experience in reviewing the user interface (UI), partner with UX designers to suggest ways to make the UI intuitive, and provide content that can be embedded in the UI.
• Experience in performing independent research to understand a product and the needs of customers and stakeholders.
• Experience writing/editing troubleshooting, procedural, and reference information.
• Understands software terminology and has basic knowledge of working with software development teams.
• Experience working in an agile environment.
• Ability to quickly learn and evaluate new technologies and work effectively in a fast-paced, dynamic environment.

Why SquareShift?

We firmly believe that our growth, long-term success & wellbeing as an organization are a direct outcome of the culture and teamwork. At SquareShift, you can expect,

• High-growth, collaborative environment with diverse and inclusive teams
• Continuous learning, enrichment, and development opportunities
• Competitive pay and allowances for professional development 
• Flexible time off to relax and recharge

Address: SquareShift Technologies