Product Manager

Responsibilities:

• Respond promptly and professionally to client inquiries via phone, email, or live chat.
• Handle a high volume of incoming emails and prioritize them based on urgency and importance.
• Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
• Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
• Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
• Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
• Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
• Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.

Requirements:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Strong leadership qualities, with the ability to motivate and inspire team members.
• Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
• Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
• Flexibility to work shifts, including evenings and weekends, as needed.
• Experience in [specific industry or software], preferred but not required.

Job Description: Backend Developer – Design Qandy

Who are we?

Design Qandy delivers personalised luxury interior design to India’s discerning homeowners and corporates. Led by highly admired luxury brand builders, internationally trained designers, world-class technology professionals and curated teams of turnkey project execution specailists. We seek perfection in design and are committed to bringing back trust and excitement in the design process.

Know more about us on designqandy.com and https://instagram.com/designqandy?igshid=YmMyMTA2M2Y=

Our work culture?

We are a lean team of high performing go-getters, we take ownership in our roles and lead with knowledge. Debates and discussions are an important part of our culture and we encourage people to bring unique perspectives to their conversations. Most importantly, we love solving problems.

Each day is inspiring and we encourage you to apply for this role and experience it for yourself.

What would you be required to do?

·      Write code and tests, build prototypes, solve issues, profile, and analyze bottlenecks

·      Design performance gauging, building robust APIs to support mobile and desktop clients

·      Manage and optimize scalable distributed systems on the cloud

·      Optimization of web applications for performance and scalability

·      Develop automated tests to ensure business needs are met and allow for regression testing

·      Participate in the entire application lifecycle, focusing on coding and debugging

·      Write clean code to develop functional web applications

·      Troubleshoot and debug applications

·      Perform UI tests to optimize performance

·      Manage cutting-edge technologies to improve legacy applications

·      Collaborate with Front-end developers to integrate user-facing elements with server-side logic.

·      Gather and address technical and design requirements

·      Provide training and support to internal teams

·      Build reusable code and libraries for future use

What skills we are looking for?

·      Good communication skill to communicate with stakeholders, project managers, quality assurance teams, Regularly and other developers regarding progress on the long-term technology roadmap

·      Curious and progressive mind to Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs

·      Good technical knowledge to Produce quality code, raising the bar for the whole team on quality and speed

·      Through analytical skills to Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives

Skills Needed:

·      PHP Laravel Framework, PHP Design Patterns.

·      Proficient in MySQL, PostgreSQL, MongoDB

·      APIs, REST API, SOAP API, API Security, Open APIs

·      Push Notifications, Laravel Events, Queue, Observers

·      Excellent foundation in computer science, algorithms, and web design

·      Experience writing highly secure web applications

·      Experience with core AWS web-enabling technologies

·      Growth mindset, challenging status quo to find new solutions and out-of-the-box ideas

·      Experience designing RESTful APIs, specifically for mobile apps

·      Computer science degree or equivalent experience

·      Experience leading a team

·      3-6 Years’ experience in back-end development.

• Can architect UI systems and has a well-honed understanding of the strengths and weaknesses of different frameworks.
• Cherishes the craft of an experience getting to perfect pixels, creating animations with just the right springs, investing in loading performance.
• Is familiar with React, Node. JS, NoSQL databases like Firebase, and AWS.
• Collaborates actively with designers, product managers, product scientists, and other engineers.

What you need to have:

Responsibilities:

• Plan and conduct user research and competitor analysis.
• Interpret data and qualitative feedback.
• Create user stories, personas, and storyboards.
• Determine information architecture and create sitemaps.
• Create prototypes and wireframes.
• Conduct usability testing.
• Understanding of interaction design principles.
• Understanding of business metrics and the ability to translate company goals and objectives into digital experiences.

Requirements:

• Adaptability.
• Communication, collaboration and teamwork.
• Problem-solving.
• Design thinking.
• A user-centric mindset.
• Attention to detail.
• Creative and analytical approach.
• Knowledge of industry tools such as Sketch, IN Vision, Adobe InDesign, Illustrator, Zeppelin and OmniGraffle.

• 6 to 9 yrs You can write backend code using primarily Java
• You can contribute to frontend code stack in ReactJS or other Javascript framework
•  front-end technologies (ReactJS /AngularJS) experience
• 3+years of experience with web application development
• 3+ years of database experience
• 3+ years of Webservices or API Development experience
• 3+ years of experience with Java development
• Web Framework experience with Spring MVC
• Strong work experience with Java, Spring Boot, Microservices, MongoDB
• Web UI experience with CSS, AJAX, JavaScript, Bootstrap, AngularJS / ReactJS
• Familiarity and working knowledge Docker, Jenkins
• Database and caching experience, SQL and NoSQL (SQL, Postgres)

Key Responsibilities:

Your primary job responsibility will include (and not limited to): 

• Driving inquiries and admissions for the online and blended learning programs offered
• Looking after entire sales lifecycle: starting from engaging with leads till the final conversion
• Counselling professionals via call, email or in person and suggesting the best course for prospective students
• Updating and maintaining MIS reports
• Coordinating with marketing team to fine tune marketing plans related to admissions

• Should have a good convincing skills.
• Graduation / MBA 
• Good written & spoken English and pitching skills
• Customer focus with good convincing ability and confident personality
• Proficient in Microsoft Office - especially Excel, Power point and Word