11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

3–5 years of frontend engineering experience with a strong focus on browser-based 3D graphics

Deep expertise in Three.js and WebGL, including custom GLSL shader development

Proven experience rendering and optimizing large-scale 3D datasets (e.g. point clouds, geospatial or simulation data)

Strong experience integrating WebGL/Three.js rendering pipelines within React applications

Demonstrated ability to profile and optimize GPU/CPU performance using graphics debugging tools (e.g. Spector.js, WebGPU Inspector)

Job Role

Full Stack Developer (SDE-2)

Job Description

We are looking for engineers who are passionate about solving complex problems and building next generation products for a global customer base & scale.

Job Responsibilities

• Design, build, and maintain high performance, clean and reusable code.
• On Calls Monitoring the performance of live applications and work on optimising them at the code level
• Clearly understand the requirements, designs and convert them into high quality code.
• Identifying and resolving the bugs and enhancing application performance. Performing unit testing on code
• Collaborating with cross-functional teams to define and design new features
• Staying up to date with new mobile technology trends, applications, and protocols
• Develop a highly scalable and secure cloud-based system for collecting health data and performing analytics.
• Document software and features for internal and external engineering teams
• Collaborate with other groups (QC/testing, algorithm developers, etc.)

Skills/ Experience

• 3 to 8 years of experience in developing ecommerce B2B/B2C products/platforms.
• Engineering or Equivalent Bachelor’s degree preferable from top engineering colleges.
• Expertise in Data Structure, Algorithms & System Design
• Expertise In Java/JavaEE/Spring/SpringBoot/HTML/CSS/Angular/React/Vue JS
• Expertise In Database RDBMS/NoSQL (Solr/REDIS/MongoDB/RabbitMQ/Kafka etc)
• Good understanding In GCP/AWS/DevOps/SRE/On-Calls.
• Good understanding of AI/ML/Data Science Algorithms.
• Able to work and thrive in a fast-paced, rapidly changing work environment
• Should have excellent communication skills, with an ability to convey ideas clearly & precisely
• Must have leadership skills & a good team player
• Must be pro-active & a self-starter

Job Brief

QwikSkills is seeking an extremely knowledgeable Azure Cloud Engineer with a passion for problem-solving. You will make recommendations and help to create and maintain cloud services for developers that use this infrastructure for their software. You will need great collaboration and communication skills as you will spend a large part of your role interacting with developers and non-technical stakeholders.

Who We Are

QwikSkills is a one-stop platform to learn & practice hands-on cloud skills, cloud certification preparation and practice needs. We offer affordable world-class online certification practice tests and hands-on cloud labs for individuals as well as teams for AWS, Google Cloud, Azure, VMware etc.

As an Azure Cloud Engineer, your responsibilities include:-

• Developing and deploying Cloud solutions in collaboration with the cloud team.
• Managing and maintaining Cloud Labs portfolio.
• Creating, debugging, testing, and documenting Cloud Labs. 
• Identifying, analysing, and resolving Cloud infrastructure vulnerabilities and application deployment issues.
• Regularly reviewing existing systems and making recommendations for improvements.
• Generating curriculum for technical training.
• Working with the internal team to design, own, and deliver advanced training courses.
• Handling a group of 50-100 mentees/students and constantly guiding them through the course curriculum.

What We Are Looking for, in a Candidate

• Energy and enthusiasm to work in a fast-paced start-up culture
• Valuable degree in Computer Science or other technical discipline or equivalent
• Good understanding of the various Azure services and how they work together
• Superior programming knowledge, Python needed
• Good creativity and ideas for creating new Lab content that is engaging, relevant, and useful for the learners
• Good understanding of finding quality content for Labs Doc Creation
• Demonstrable problem-solving skills and logical thinking techniques, and have excellent attention to detail
• Excellent teamwork/collaboration skills
• Effective time management skills
• Proven work experience in a similar role

Fringe Benefits of Working with Us

• Assured winsome compensation
• An inclusive team of like-minded professionals
• An energetic and positive working space
• Collateral creative freedom
• Personal and professional development
• A major scope for career progression

System Engineer (ECU)

Location: Hyderabad

Fulltime

Your tasks as Specialist System Engineer ECU(m/f):

• Analysis of the requirements for the electronics control of occupant safety systems in alignment to the customer specifications
• Definition of the System Requirements for the embedded system
• Ensuring quality requirements according to ASPICE and ASIL (ISO 26262)
• Definition of the design and architecture of the ECU system taking into account the latest technologies and continuous improvement ideas using SYSML
• Coordination and functional leadership of the project team from hardware and software development

Your profile as Specialist Systems Engineer ECU(m/f):

• Successfully completed engineering studies in electronics, embedded system, or software
• Several years of professional experience in the development of control units within the automotive industry
• Experience in product development according to ASPICE and ISO 26262
• Assertiveness, target-oriented and structured working methods, ability to work in a team
• Willingness of intercultural work environment.

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