11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

🚀 Hiring: MERN Stack Developer

⭐ Experience: 3+ Years

📍 Location: Mumbai ( Andheri East)

⭐ Work Mode:- 5 Days Work From Office

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

💡 Interview Mode - Walkin Interview

We are looking for a MERN Stack Developer skilled in MongoDB, Express.js, React.js, and Node.js to build scalable, high-performing web applications.

💫 What We’re Looking For:

✅ Proficiency in React.js, Node.js, Express.js, MongoDB

✅Strong in JavaScript (ES6+), REST APIs, Git

✅Good problem-solving & debugging skills

• Strong UI / Product / Visual Designer Profile (Not UX-focused)
• Mandatory (Experience 1) – Must have 2+ Years of hands-on experience in UI / Product / Visual Design, with strong exposure to web and mobile app design (from concepting, wireframes, prototypes to final UI).
• Mandatory (Portfolio) – Must have a strong visual/UI design portfolio showcasing product, web, and app UI work with clear emphasis on visual hierarchy, interaction detail, color, and layout.
• Mandatory (Tools) – Proficiency in Figma, Adobe XD, FigJam, Photoshop, Illustrator (knowledge of Sketch, Axure, Zeplin is a plus).

Preferred

• Preferred (Skill) - Exposure of design AI tools is a plus
• Preferred (Additional Tools) – Familiarity with Google Analytics, Hotjar, Microsoft Clarity, Miro, and other collaboration or analytics tools.

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMJA0120PS

1. Primary skill:

• Must have experience developing in Java latest version (least version is 8)
• Must have experience in design and development using Micro service architecture
• Solid knowledge in OOP concepts, and design principles/patterns for developing scalable applications
• Must have experience developing Spring Bootapplications
• Must have experience developing database access layer using Spring Data JPA/Hibernates
• Must have experience in developing REST Servicesusing Spring
• Good working experience in development of event driven systems using any framework
• Must have experience with any RDBMS and at least one NoSQL database preferably PostgresSQL and Mongo DB
• Must have experience writing unit and integration tests using Junit
• Must have experience using mock frameworks like Mockito, WireMock
• Must have experience using Git
• Must have experience with CI / CD
• Basic hands-on experience in one of the cloud provider (AWS/Azure) or at least docker and Kubernetes
• Familiarity with build tools Maven or Gradle
• Added advantage with experience of Reactive and Functional Programming  

1. Secondary skill:

• Develop Java webservices and components according to a detailed design document.
• Build efficient, reusable and reliable Java code per industry best practices.
• Follow TDD approach and ensure unit-test coverage meets quality requirements.
• Develop Integration tests to ensure coding adheres to acceptance criteria and verify end-to-end behavior of the system.
• Ensure best possible performance, quality and responsiveness of application

1. Years of Experience: 11-12 Years
2. Location: Remote
3. Position-1
4. Budget- Max 40 LPA
5. NP- Immediate

About our Client

Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech

It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.

The company currently powers closed-loop loyalty programs for all different brands under its parent retail group. Currently, it has 20Mn+ registered customers and 3Mn MAU across 8 brands. Its vision is to be at the center of D2C Brands and the consumer consumption ecosystem

Job Location -Bangalore

Requirement

4+ years ​of experience building frontend for ​consumer facing​ products

2+ years​ experience on   ​React .Jsand core principles

 Good to have experience with popular React.native

​Team Lead/Management ​experience

Develop all user-facing products in React

Thorough understanding of ​architecting​ the frontend system with ​Server Side  Rendering –

Familiarity with modern front-end build pipelines and tools

Understands ​app development cycle

Flexibility and deadline driven

Regards
Team Merito

Job Description - Intelizest

Back End Engineer

• Work with other engineers to develop and test tools and applications used by team on daily basis
• Play a significant role in the ongoing evolution and refinement of current tools and applications
• Triage, troubleshoot, escalate and provide resolution to production issues.
• Reproduce, document and escalate product defects to the Engineering Team.
• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers.
• Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution or escalation.
• Identify and escalate priority issues that need immediate attention.
• Collaborate with cross functional teams which requires strong presentation skills and attention to details
• BA/BS degree in Computer Science or related technical field or equivalent work experience. MS degree is preferred.
• 9+ years development experience in JAVA (using OO Design and Analysis, Design Patterns, etc.)
• High experience in Java 8 Required.
• 4+ years’ experience building highly scalable, distributed and reliable Restful Web Services using Spring, Jersey, etc.
• Should have knowledge on Cloud applications preferably on AWS.
• Knowledge on building Front end applications using JavaScript, AngularJS, HTML5, CSS3.
• Experience with relational DBs like MySQL and NoSQL Database like MongoDB, Solr/Lucene will be a plus.
• Experience with Tomcat, Jax-RS, REST, JPA, IntelliJ, Groovy, Hibernate is must.
• Experience with build technologies like Gradle, Jenkins will be a plus.  
• Experience with Test Driven Development using TestNG/Junit testing frameworks.
• Experience working with version control like GIT.
• Salary commensurate with experience.

• 4+ years of experience
• Excellent technical skill on Salesforce or similar applications which include building customized applications using JAVA, MIcroservices, Apex classes and Triggers, Visualforce Pages, Apex Jobs, Lightning Component, Integration, Process Builder or configure components/Flexi pages to implement expected functionality.
• Worked with different tools like Copado, Data loader, Jira, VS Code, Eclipse, SonarQube, etc.
• Able to Manage deployment activities, code review, and deployment using data loader
• Implementation of Entitlement and Milestones, platform events, visual flows, etc.
• Implement web services using REST API/SOAP API.
• Inbound / Outbound Integration.
• Involvement in Solution designing and Estimations.
• Create Email Templates, Page Layouts, Record Types, Custom Fields, Lightning Record Pages, etc.
• Performed pre-deployment and post-deployment activities.
• Experience in Workflows, custom metadata
• Implementing DevOps in Enterprise application
• For Support Developer – Problem-solving mindset

Good to have –

• BFSI industry experience
• Agile project management experience