11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Job Title: Citrix & Azure AVD Administrator

Experience: 4–6 Years

Job Summary

We are looking for an experienced Citrix & Azure AVD Administrator with hands-on experience managing enterprise Citrix environments and Azure Virtual Desktop (AVD). The candidate should have strong troubleshooting skills and knowledge of Windows Servers, Active Directory, GPO, PowerShell, Nutanix, and ITIL processes.

Key Responsibilities

• Administer and support Citrix DaaS in hybrid environments and Azure AVD.
• Manage large and complex Citrix DaaS and AVD environments.
• Manage Windows Servers and Nutanix hypervisor environments.
• Troubleshoot Citrix issues and perform root cause analysis (RCA).
• Manage Citrix printing and printer-related issues.
• Configure and manage Active Directory, GPO, and Citrix policies.
• Develop automation scripts using PowerShell for Citrix and Azure AVD.
• Support Citrix site upgrades and Cumulative Updates (CU).
• Handle incidents, changes, problems, and service requests according to ITIL processes.
• Monitor system performance and ensure a stable virtual desktop environment.

Required Skills

• 4–6 years of experience in Citrix Administration.
• Hands-on experience with Citrix DaaS and Azure AVD.
• Strong knowledge of Citrix hybrid environments.
• Experience with Windows Server administration.
• Knowledge of Nutanix Hypervisor.
• Strong troubleshooting and root cause analysis skills.
• Good knowledge of Active Directory, GPO, and Citrix Policies.
• Experience with Citrix Printer Management.
• Good knowledge of PowerShell automation.
• Understanding of ITIL processes: Incident, Change, Problem, and Service Request.

Good to Have

• Experience with Citrix Site upgrades and CU upgrades.
• Knowledge of Microsoft technologies.
• Experience managing large-scale enterprise Citrix environments.

• Experience Level: 2+ Years
• Extensive iOS development experience (iOS SDK, XCode, Objective C, Swift)
• Excellent understanding of iOS UX/UI guidelines/best practices and the ability to engage with the creative team to deliver pragmatic solutions, balancing design, quality, and velocity, iOS app architecture and use of design patterns.
• Strong OO & Objective-C skills, with an appreciation for pragmatism and simplicity in code
• Good Communication Skills.

Responsibilities:

● Design, develop, and maintain scalable backend services and APIs using Java and Spring

Boot.

● Create and optimize SQL database schemas and queries in PostgreSQL to ensure efficient

data storage and retrieval.

● Implement RESTful APIs to facilitate seamless communication between frontend and backend

components.

● Configure and manage Nginx web servers to efficiently handle incoming requests and improve

application performance.

● Deploy and manage applications on AWS or GCP, ensuring scalability, reliability, and

security.

● Configure and optimize message broker systems using Kafka for real-time data processing

and communication.

● Containerize applications using Docker for easy deployment, scaling, and management.

● Create detailed Low-Level Designs (LLDs) and High-Level Designs (HLDs) to guide the

development and architecture of backend systems.

● Automating CI/CD pipelines and streamlining the software development lifecycle.

● Integrate AI/ML models into backend workflows using Python, PyTorch/TensorFlow, or

third-party AI APIs.

● Leverage AI tools (e.g., OpenAI APIs, Hugging Face, AWS AI services) to build intelligent

features.

● Collaborate closely with frontend developers, product managers, data scientists, and other

stakeholders to deliver high-quality AI-powered solutions.

● Monitor and troubleshoot production systems to ensure optimal performance, reliability, and

uptime.

What We’re Looking For:

● Bachelor’s degree in Computer Science, Engineering, or related field.

● 3-5 years of experience in backend development.

● Proficiency in Java, Spring Boot, PostgreSQL, SQL, and GitActions.

● Strong understanding of RESTful API design principles and best practices.

● Experience with configuring and optimizing Nginx web servers.

● Experience with configuring and optimizing Kafka service.

● Hands-on experience with AWS or GCP.

● Familiarity with Docker containers and container orchestration.

● Ability to create comprehensive Low-Level Designs (LLDs) and High-Level Designs (HLDs)

for backend systems.

● Experience with Python for AI/ML model integration in backend services.

● Familiarity with AI platforms and APIs such as OpenAI, Hugging Face, AWS AI/ML, or GCP

Vertex AI.

● Excellent problem-solving skills and attention to detail.

● Strong communication and collaboration skills, with the ability to work effectively in a team

environment.

Preferred Qualifications:

● Knowledge of microservices architecture and related technologies.

● Experience with cloud-native development and serverless computing.

● Understanding of software development best practices, including Agile methodologies

Must have 0 Year - 3 year .NET Development Experience

• Good working experience with .NET Core 3

• Good working experience with C#, MVC, OOPS concepts

• Good working experience with Web APIs, jQuery, and JavaScript.

• Good working experience with MS SQL Server

• Very Good Team Player

•Very Good Communication

About us:

we are recruiting company specialized in IT based in Tokyo, Japan. we are expanding and looking for potential candidate to work as a recruiter. There will be ample of opportunities to explore and learn specially advanced and international market like Japan.

We are looking for a Senior IT Recruiter with minimum 5 years of full-cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees.

Responsibilities:

• Develop and update job descriptions and job specifications.
• Source and recruit candidates by using databases, social media etc.
• Screen candidates resumes and job applications.
• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule.
• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes.
• Act as a point of contact and build influential candidate relationships during the selection process.
• Coordinate with candidate and client.

Requirements

• Proven work experience as a IT Recruiter
• Hands on experience with various selection processes (video interviewing, phone interviewing, reference check etc.)
• Excellent communication and interpersonal skills
• Familiarity with HR databases, Applicant Tracking Systems (ATS).

We have best incentives like Weekly Mini Rewards, Quarterly, Bonus on the top of salary, team gatherings.