11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Edit and create engaging and visually appealing videos for various platforms including Instagram, YouTube, and other social media channels.

• can perform simple 2D animation, Motion graphics and VFX.

• Strong understanding of motion graphics and video editing.

• Performing the full range of editing works from splicing, to sound balancing, to colour correction and colour grading.

• Experience with creating marketing videos.

• Strong understanding of After Effects, Premier Pro, Illustrator, InDesign, Procreate, Photoshop, Canva, a clean sense of design. Efficient, well-organized. Excellent verbal and written Communications and written skills required. MS Office, Word, Excel, Power Point.

• Edit video to include preselected music, video clips, sound clips and other important aspects of the project

• Creation of marketing videos from conception to execution including video editing, sound editing and motion graphics

• Design capabilities should include video, 2D and 3D motion graphics.

• Familiarity with special effects, 3D and compositing

• Strong expertise in editing software such as Premiere pro, After Effect, Photoshop and Final Cut Pro.

What You'll do:

• 2-5 years of experience building scalable backends using Python
• In-depth knowledge of Python/Django or Flask
• Familiar with oauth integration Social Networking API (Facebook, Twitter, Linked In, Google+)
• Experience integrating with mobile Apps
• Django/Flask permissions model, caching, async mechanisms
• Understanding of caching, database interactions
• Able to engineer the best performing solutions and always keeping scalability in mind

What makes you a great fit:

• Strong problem solving skills
• Knowledge of data structures and algorithms
• Hungry for more responsibility and knowledge
• Passion for building robust systems that are engineered to handle failure scenarios, an undying love and attitude for maintaining coding standards
• Strong advocate for producing quality software who makes sure issues are raised and resolved
• Experience with at least one of the cloud platforms like AWS, GCP, Azure, Digital Ocean etc. (docker, Kubernetes, microservice good to have)

Must have skillsets:

Skills : Python/ Django or Flask

Experience required: 3 -5 years

Job Type: Full time/ Permanent

Perks and Benefits :

• 5 days working.
• Flexible shift timings
• Company-sponsored certifications.
• Team friendly culture
• Flat hierarchy
• Carrom, Table tennis games, Cricket Tournament Participation for interested employees
• Snack-filled pantry for team members
• Group Medical Insurance (*)

Job description –

1. To build efficient, effective, testable, and reusable PHP websites
2. To oversee and help in the designing of the interface of the website
3. To work in a team for the complete enhancement of the look and feel of the websites
4. To write code debugging of the codes for the development and enhancement of the websites
5. Integration of the user-facing elements developed for the websites
6. Ensure the smooth completion of the complete lifecycle of the website viz; Requirement Analysis, Estimating, Design, Implementation, Testing, and Release of the website - Continuous R & D for the better performance of the websites.

Skills Abilities: -

1. PHP language coding ability
2. Time Management Skill
3. Technical Analytical Skill

Experience: -

• Must have at least 3 years of experience in working on Websites built on Laravel and PHP
• Good Command over writing codes in website development
• Experience with HTML, CSS, javascript, PHP and Laravel

rollback End Developer

• Industry TypeAdvertising & Marketing
• Functional AreaEngineering - Software & QA
• Employment Type Full Time, Permanent
• Role CategorySoftware Development Education
• UG: B.Tech/B.E. in Computers
• PG: M.Tech in Computers

Key Skills CSS / CodingTime management / Web development / Debugging / Javascript / PHP / HTML

Job Responsibilities

• Services Sales and consulting Business Development Handle clients and consult them as per their investment need in business.
• The position is responsible for managing the process from the sourcing of leads through the awarding of franchise agreements to prospective franchisee leads.
• Develops and implements a robust strategic recruitment approach and process to identify qualified candidates
• Works closely with the Marketing department to develop and implement innovative approaches and creative campaigns to generate leads
• Maintain consistent contact with existing clients
• Analyze market and establish competitive advantages
• Track metrics to ensure targets are hit

Qualifications

• Bachelor's degree 2 - 3+ years in the sales industry
• Experience in full sales cycle including deal closing Demonstrated sales success
• Strong negotiation skills
• Strong communication and presentation skills
• CRM experience is preferred

Skills / Attributes

• Strong Communication, Organisational, Operational and People Skills
• Highly presentable
• Developed analytical and problem-solving abilities
• Strong interpersonal skills
• Energetic self-starter
• A hands-on approach to problem-solving
• Fanatical attention to detail
• Strong customer service orientation