11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Architecture/Interior Design Specialist with Advanced SketchUp Modeling Experience

Job Description:

looking for a highly skilled and creative Architecture/Interior Design Specialist with advanced SketchUp modeling experience to join our dynamic design team.

The ideal candidate will have a strong background in architecture or interior design and be proficient in using SketchUp for creating detailed 3D models, including furniture modeling.

Familiarity with SketchUp plugins is a plus.

Responsibilities:

• Create detailed 3D models using SketchUp, including architectural and interior designs.

• Model and design various types of furniture pieces with precision and creativity.

• Collaborate with the design team to translate conceptual ideas into functional and aesthetically pleasing designs.

• Utilize SketchUp plugins and other relevant tools to enhance modeling efficiency and quality.

• Produce high-quality renderings and visualizations to effectively communicate design concepts to clients and stakeholders - Optional

• Ensure designs meet company standards, project requirements, and regulatory compliance.

• Stay up-to-date with the latest industry trends, software updates, and best practices in SketchUp modeling.

• Participate in design reviews and provide constructive feedback to team members.

• Support the team in other design-related tasks as needed.

Qualifications:

• Bachelor’s degree in Architecture, Interior Design, or a related field.

• Proven experience with advanced SketchUp modeling, including both architectural and interior design projects.

• Expertise in furniture modeling using SketchUp; familiarity with various furniture design styles and materials.

• Experience with SketchUp plugins for enhanced functionality is highly desirable.

• Strong portfolio showcasing previous SketchUp modeling projects.

• Proficiency in other design software (e.g., AutoCAD, Revit, Adobe Creative Suite) is a plus.

• Strong attention to detail and ability to work on multiple projects concurrently.

• Excellent communication and collaboration skills.

• Creative thinking and problem-solving abilities. 

About Us:

We are not just an AD agency or a creative agency, we are a Communication Company. Founded in

2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its

clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,

Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Social Media Account Manager

Experience Level: 2+ years in Agency set-up

Location: Bangalore, On-site

Job Overview:

We are seeking an experienced and strategic-minded Social Media Account Manager for our client-based social media team. This role requires a dynamic individual who can execute effective social media campaigns giving great results that meet with client’s objectives, foster a cohesive team environment, and cultivate strong client relationships. The ideal candidate should possess a deep understanding of social media dynamics, a proven track record in team leadership, and exceptional communication skills.

Job Description:

● Create campaign strategies and monitor the execution to achieve the brand objectives.

● Manage social handles of the brand, like Instagram, Facebook, LinkedIn, X etc.

● Develop, implement and manage a brand's social media strategy on a monthly basis.

● In-depth knowledge of social media marketing, market trends, integration of online with

offline marketing and reporting.

● Measure the success of every social media campaign, as per required metrics.

● Work with copywriters and designers to ensure content is well-suited and appealing to the

defined target group for respective brands.

● Communicate with industry professionals and 3rd party vendors if and when required.

● Provide constructive feedback to the team(copy & design) to achieve desired results.

Requirements:

● Bachelor's degree in Marketing, Communications, or a related field (Master's degree preferred).

● 2+ years of proven experience in social media management within a client-based agency or related environment.

● Demonstrated success in devising and executing impactful social media strategies for a variety of clients.

● Excellent written and verbal communication skills, capable of conveying ideas clearly to both internal teams and clients.

● Profound understanding of social media platforms, algorithms, content formats, and best practices.

● Proven track record of generating exceptional results via integrated marketing strategies (online + offline).

Key Responsibilities:

• Review and interpret architectural floor plans and translate them into clear, buildable

millwork/cabinet designs.

• Evaluate and mark up shop drawings for compliance, accuracy, and constructability.

• Understand and apply detailed knowledge of cabinet composition, construction methods,

materials, and finishes.

• Develop millwork drawing packages for brand prototype rollouts, ensuring consistency with

design intent, brand standards, and production feasibility.

• Review and compare supplier quotes, assisting in selection and value engineering where

necessary.

• Communicate and coordinate effectively with internal designers, architects, general

contractors, and fabricators throughout all project stages.

• Maintain project timelines and deliverables in line with construction schedules and budget

requirements.

• Provide design input or solutions that enhance functionality, manufacturability, or aesthetics

when appropriate.

Qualifications:

• Minimum 2 years of experience in millwork or cabinet design, with experience in brand

development or prototype rollouts a strong plus.

• Proficiency in reading and interpreting architectural and construction documents.

• Expert-level understanding of shop drawing standards and production workflows.

• Hands-on experience with CAD and drafting tools.

• Solid grasp of cabinet joinery, hardware, and millwork materials.

• Strong organizational and project management skills.

• Excellent communication and collaboration skills.

Responsibilities:

• Coordinate with clients and coordinate with team members to carry out configurations and initial instance setup.
• Understand client scenarios and suggest standard configurations

Skills Required:

• You would bring in excellent communication skills
• Excellent aptitude and analytical skills
• Strong interpersonal skills and interactive skills

About Drip Capital & Tech Team

The engineering team at Drip Capital is responsible for building and maintaining the online global trade financing platform that supports the interactions between buyers, sellers, financing partners, insurance agents, global retail partners, trade agents, shipping & transportation companies, supply chain and warehousing companies worldwide. 

Our primary goal is to ensure that customers are provided time-critical capital and at the same time balance requirements related to risk, fraud management, and compliance. The services are accessed by customers worldwide and hence the engineering systems need to be policy-driven, easily reconfigurable, and able to handle multiple regional languages. We use machine learning for risk classifications/predictions, intelligent document parsing subsystems, robotic process automation, REST APIs to connect our microservices, and a cloud-based data lake and warehouse for data storage and analysis.

Our team comprises talent from top-tier institutions including Wharton, Stanford, and IITs with years of experience at companies like Google, Amazon, Standard Chartered, Blackrock, and Yahoo. We are backed by leading Silicon Valley investors - Sequoia, Wing, Accel, and Y Combinator. We are a global company headquartered in Silicon Valley along with offices in India and Mexico.

Your Role 

As an AppSec Engineer in Drip Capital’s engineering team, you will have the opportunity to take ownership of :

• Contribute to and improve secure SDLC practice
• Design architecture, methods, and controls required to meet security, compliance, and audit requirements.
• Designing and implementing cloud and network security solutions.
• Do comprehensive threat modelling for our applications and infrastructure in an Agile flow
• Perform secure code review and security assessments of web, android and iOS applications, and cloud infrastructure (infrastructure as code).
• Proactively identify vulnerabilities across our platform and work with developers in fixing them.
• Automate and simplify security, as “Complexity is the enemy of Security”.
• Handle Vulnerability Management and Patch Management processes.
• Participate in the investigation related to Privacy/Security incidents and response activities.
• Work with DevOps to implement the security tools and automation of the security tasks.
• Mentor other engineers and evangelize security practices through cross-functional work with DevOps and engineering teams.
• Testing the deployed security solutions to make sure they function as planned.

Our Checklist 

• A minimum of 4 years of experience as an AppSec Engineer
• Hands-on experience in secure design and architecture review of backend services, payments systems like payment gateways.
• Hands-on experience in secure code review and automation of common security workflows.
• Hands-on experience and a proven record of securing one or more of the cloud platforms: Azure, GCP, AWS and Hosted Cloud Solutions.
• Good understanding of OWASP and SANS testing methodologies.
• Good understanding of software security weaknesses and vulnerabilities.
• Good knowledge in securing architecture of web, mobile applications and cloud infrastructure.
• Ability to contribute as an individual and as part of a team
• Working knowledge of any scripting language; Python or Go preferred
• Experience in writing custom tools/scanners/extenders is a plus
• Red teaming experience is a plus

If you love to explore the security aspects of a distributed system that makes decisions related to global trade finance, let's talk!

Java Backend Engineer - Fintech Rocketship Pilot

Distributed systems, scalability, reliability, robustness, security, quality, building responsive real time systems - do these terms get your adrenaline high? Come be a part of a high growth, fast paced engineering team building for India’s new generation.

We have an open culture, you take responsibility and ownership of what you do. No bureaucracy. No bullsh*t.

If you are up for big engineering challenges, personal and professional growth, then let’s join forces!

You’ll fit right in if you have - 2-3 years of experience building, running and maintaining production services Strong with Java and JVM based services along with PostgreSQL Comfortable working with multiple cloud providers: mainly GCP and AWS Comfortable with CI and CD tools and best practices Done TDD and values TDD

Good to have –