11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Job Description: Assistant Administrator

Job Summary

We are looking for a detail-oriented and organized Assistant Administrator to join our team. You will provide high-level administrative support, manage daily office operations, and assist the senior management team. Advanced proficiency in office technology is a mandatory requirement for this role.

Key Responsibilities

• Administrative Support: Manage executive calendars, schedule meetings, and coordinate travel arrangements.
• Documentation: Prepare, edit, and format reports, presentations, and official correspondence.
• Office Operations: Oversee office supplies inventory, coordinate with vendors, and ensure the workspace remains organized.
• Communication: Act as a point of contact for internal/external stakeholders via email and professional communication platforms.
• Data Management: Maintain and update digital filing systems, ensuring data privacy and efficient retrieval.

Mandatory Computer Skills & Qualifications

Candidates must demonstrate expert-level proficiency in the following areas to be considered:

• Advanced Microsoft Office Suite: Mastery of Excel (vlookup, pivot tables, formulas), Word (advanced formatting), and PowerPoint.
• Google Workspace: Full proficiency in Gmail, Drive, Docs, Sheets, and Calendar.
• Digital Communication: Experience with professional tools such as Slack, Microsoft Teams, or Zoom.
• Fast & Accurate Typing: Minimum typing speed of 50+ WPM with high accuracy.
• File Management: Strong understanding of cloud storage (Dropbox, OneDrive) and digital organizational structures.
• Troubleshooting: Ability to handle basic office tech issues (printer setup, software updates, connectivity).

General Requirements

• Experience: 1–3 years in an administrative or clerical role.
• Organization: Excellent time-management skills and the ability to prioritize tasks.
• Professionalism: High level of discretion and confidentiality.

Job Type: Full Time

Shift: US Time Zone

About the Role:

We are seeking a talented Senior Python Developer with strong hands-on experience in building agentic systems (multi-agent systems). This role requires expertise in Python, PostgreSQL, and the ability to work on a dynamic platform that supports multi-agent architectures. You will be responsible for developing, enhancing, and maintaining platforms that involve complex agent-based interactions, while also supporting the database systems and overall infrastructure.

Key Responsibilities:

Design, implement, and maintain multi-agent systems to support complex interactions and decision-making processes.

Develop scalable and efficient Python code for integrating and managing agents and their communication layers.

Work extensively with PostgreSQL databases to design schemas, optimize queries, and manage data storage effectively.

Collaborate with cross-functional teams to integrate agentic systems into larger platforms and ensure their smooth operation.

Troubleshoot, debug, and optimize Python-based solutions and database interactions.

Write high-quality, maintainable, and well-documented code.

Provide technical support for the platform, ensuring its scalability and performance over time.

Mentor junior developers and provide technical guidance as needed.

Required Skills and Experience:

5+ years of strong hands-on experience in Python development.

Experience in building and deploying multi-agent systems or agent-based frameworks.

Proficiency in PostgreSQL, including schema design, query optimization, and database management.

Knowledge of agent-based modeling or similar paradigms is highly desirable.

Familiarity with various Python libraries for handling complex algorithms and system integration.

Experience in supporting and maintaining platforms or systems post-deployment.

Strong understanding of software development best practices and version control (Git).

Excellent problem-solving skills and the ability to think algorithmically.

Strong communication skills with the ability to explain complex technical concepts.

Preferred Qualifications:

A degree in Computer Science, Engineering, or a related field.

Experience with cloud platforms (AWS, Azure, etc.) is a plus.

Knowledge of agent communication languages (ACL) or other protocols related to multi-agent systems is beneficial.

Familiarity with Docker, Kubernetes, or other containerization tools.

Responsibilities and Duties

- Researching & extracting relevant details about companies, executives, etc., from the Internet using various tools for various marketing campaigns

- Manage large database sets in multiple Excel files

- Responsible for data extraction and analysis by understanding different locations, industries, departments, designations of executives etc.

Creative Content Writer

Are you a wordsmith with a flair for crafting compelling stories? Do you thrive in a fast-paced, creative environment? If so, we're looking for you! Our dynamic team is on the hunt for a Creative Content Writer who can bring ideas to life with engaging and original content.

About Us: 

At Antier, we believe in the power of words to inspire, educate, and connect. We are a forward-thinking company, committed to pushing the boundaries of digital storytelling. Our team is a melting pot of innovative thinkers, passionate creators, and driven professionals who are dedicated to making a difference.

The Role:

The Creative Writer will focus on repurposing the existing content on our website, ensuring that SEO integrity is maintained. Additionally, they will contribute to creating branded content for video scripts, pitch decks, branding the social media content,and marketing materials.

Key Responsibilities: 

• Craft high-quality, original content for various platforms, including websites, video scripts, social media, and marketing materials.
• Collaborate with the marketing and design teams to develop creative strategies that align with our brand’s goals.
• Conduct thorough research to ensure content accuracy and relevance.
• Edit and proofread content to ensure clarity, grammar, and overall quality.
• Stay updated with industry trends and incorporate best practices into your writing.

What We're Looking For:

• A Master’s degree in English or Journalism.
• Exceptional writing, editing, and proofreading skills.
• A knack for storytelling and a creative mindset.

What We Offer:

• A competitive salary and comprehensive benefits package.
• An inspiring, open, and diverse work environment.
• Opportunities for professional growth and development.
• A chance to be part of exciting projects with a dynamic team.

Antier is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Summary:

We are seeking a highly skilled and experienced Senior Associate - Content to join Caramel. The ideal candidate will have 4-5 years of relevant experience in writing content for various digital platforms and scripting for DVCs, TVCs, reels (short format videos), documentaries, corporate videos, consumer testimonials, showreels, and marketing collaterals like broachers, standees, signages, and dropdowns. The potential candidate should also be adept in scripting radio jingles and conceptualizing print ads, and OOH Media. As a Senior Associate, you will also be responsible for developing and implementing content strategies for various events and activations pitches and event-related marcom.

Roles and Responsibilities:

Ø Develop and execute content strategies that align with the company's/clients/events/activation goals and target audience.

Ø Create engaging and informative content for websites, blogs, social media, and other digital platforms, on-ground activities, and offline media

Ø Conduct thorough research on industry-related topics to ensure the accuracy and relevance of content.

Ø Collaborate with designers to create visually appealing and impactful content.

Ø Manage and update the website and digital content for Caramel according to the marketing calendar.

Ø Stay up-to-date with industry trends and best practices in content creation and management.

Ø Edit and proofread content to ensure clarity, consistency, and adherence to brand guidelines.

Ø Assist in the development and implementation of content marketing campaigns for events and activations

Ø Train and mentor junior team members to enhance their content creation skills.

Qualifications:

Ø Bachelor's degree in English, Journalism, Marketing, or a related field.

Ø Proven experience in content creation and management, preferably in a similar industry.

Ø Excellent written and verbal communication skills.

Ø Strong attention to detail and ability to meet tight deadlines.

Ø Proficiency in content management systems and analytics tools.

Ø Ability to work independently and collaboratively in a fast-paced environment.

Ø Strong organizational and project management skills.

Ø Knowledge of social media platforms, offline media, events, and activation, and their respective content requirements.

Ø If you are a creative and driven individual with a passion for content creation, we would love to hear from you. Join our team and contribute to our mission of delivering high-quality and engaging content to our audience

Responsibilities

• Ensuring that orders are executed smoothly and timely.
• Communicate and coordinate with foreign customers for artworks and documents approvals.
• Coordinate with Logistics, Production and purchase team to full file the orders timely.
• Provide support to customers with timely reply’s and provide required information/ Documents.
• Resolving customer complaints quickly and efficiently. 
• Dealing with people of different backgrounds and temperaments.
• Solving customer issues and complaints.
• Offering exceptional customer service to customers.
• Maintaining good relationships with customers.
• Taking feedback from customers to ensure they are satisfied with the service.

Requirements

• Bachelor’s degree in Business Administrator, Marketing or a relevant field.
• 3 years of experience working as a Customer Relationship Executive or a similar role in the Customer Service department.
• Demonstrate the ability to work in teams and independently.
• Excellent organizational and interpersonal skills.
• Outstanding in English oral and written communication skills.
• Good customer service skills.
• Proficiency in Microsoft Office Tools.
• Ability to maintain sensitive and confidential information.
• Ability to maintain a positive attitude.
• Exceptional people and problem-solving skills.
• Exceptional time and task management skills.