11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Required Skills:

* 5+ years of experience with Microsoft Power Platform.

* Expertise in Model-driven apps, Business process flows, Cloud flows, Canvas Apps, Power Automate.

* Expertise in User permissions configuration.

* Bachelors in computer science or related field.

* IT experience with n-tier, database, and client-server design/development.

* Architecting and designing business applications using Power Apps, Power Automate, Power BI.

* Expertise on various integration technologies like REST, Service Bus, HTTP, SOAP.

* Ability to execute the development of Re-usable Assets, Code Reviews, and IT Governance for Power Practice.

Desired Skills:

* Well-versed with SDLC, Agile, CD&CI methodologies.

* Knowledge and expertise on Plugins.

* Hands-on Java experience is an asset.

* Provide thought-leadership to clients across business and technical project dimensions solving complex business requirements.

* Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements and commits to Customer Success (realization of business benefit).

* Well experienced with design application and infrastructure using various Application Servers, Databases, Security Managers, etc.

* Knowledge and expertise on recent trends like Cloud, AI/ML, Microservices, etc.

Qualifications

• Bachelor's Degree or equivalent experience is required
• A minimum of 8-10 years of experience working in an IT environment
• At least 6-8 years of experience as a developer.
• Experience leading complex projects/tasks
• Strong hands-on experience with a variety of code, interface, API, and database concepts
• Experience in full project life cycle development for systems and applications
• Experience integrating and customizing business applications
• Excellent oral and written communication skills, with the ability to collaborate effectively with team members at all levels, from junior developers to senior managers and business customers
• A strong desire to learn the latest technologies and the ability to acquire knowledge quickly
• Exceptional problem-solving and debugging skills

Technical Knowledge & Skills

• Proficiency in programming languages such as JavaScript, .NET, C#, Java, PHP, PowerShell, and Regex
• Experience with ERP, HRIS, and CRM and Case Management systems
• Experience with ServiceNow (SNOW) glide extensions and JavaScript
• Experience with Microsoft SharePoint
• Proficiency in web services, Rest APIs, string manipulation, SQL, and creating stored procedures using XML/JSON and SOAP/REST protocols
• Experience with integrations using tools such as Power Automate, UiPath, MuleSoft, and IBM App Connect
• Possess knowledge of DBA tasks, including deployments, maintenance planning, string manipulation, and authoring SQL statements
• Experience using Source Code and Version Control Systems like Git
• Experience in cloud base deployment of applications
• Windows OS

·        Monitoring the entire customer service process.

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        Marathi ,Hindi & English(Basic) language

Job Description: Network Fresher

Role: Network Fresher

Experience: Fresher (Will be working as a Trainee for 1 year)

Location: Bangalore

Notice Period: Immediate

Shift Timings and Working Days: Rotational Shifts & 6 Days working (complete work from office)

Current Location: Candidates must be currently located in Bangalore

Required Skills:

• Basic understanding of networking concepts and protocols.
• CCNA training is mandatory.
• Knowledge of Linux, server management, AWS, and cloud computing.
• Strong analytical and problem-solving skills.
• Ability to work in rotational shifts.
• Excellent verbal and written communication skills.

Educational Qualification:

• Graduation must (B.Tech / B.Sc / B.E / BCA). Candidates should have a provisional or passing certificate.

• Drive co-branded marketing initiatives with merchants.
• Plan and execute major campaigns to drive merchant sales.
• Proactively engage with the merchant's marketing team and be the point of contact from the company India marketing team.
• Plan year-long marketing activities to help merchants gain visibility among company users.
• Plan campaigns for the pipeline of merchants.
• Run ads on major platforms, including but not limited to Facebook, Google, Twitter. Build landing pages.
• Plan and manage the merchant marketing department's budget and prepare quarterly and annual reports.

Ideal Skills & Experience

• Bachelor’s degree with at least 4+ years of marketing experience in a B2C facing business.
• Although not mandatory, the experience of working in a Marketing Agency/FMCG Company/E-Commerce Company/Fintech Company is preferred.
• Experience in ideating and executing major campaigns.
• Experience in running ads on digital platforms, Facebook, Google, Twitter, etc.
• Knowledge of building landing pages on WordPress is preferred.
• Excellent communication skills and an eagerness to continuously learn emerging marketing trends and adopt the ones aligning with business objectives.
• Ability to coordinate and work with interdepartmental teams.
• Ability to manage multiple projects simultaneously, strong time-management skills to work efficiently in fast-paced environments.

About You

• A+ character. We are team-first here at the company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits

• Competitive salary and benefits
• Group Medical insurance
• Life and long term disability insurance
• Collaborative workspace
• The opportunity to join the fastest-growing startup alongside a team of a motivated and driven individual

Node.js Developer Requirements:

1. Bachelor's degree in computer science, information science, or similar.

2. At least two years' experience as a Node.js developer.

3. Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.

4. Knowledge of front-end technologies such as HTML5 and CSS3.

5. Superb interpersonal, communication, and collaboration skills.

6. Exceptional analytical and problem-solving aptitude.

7. Great organizational and time management skills.

8. Availability to resolve urgent web application issues outside of business hours.

Primary Responsibilities

• Design, architect and develop advanced software solutions in a cross functional Agile team supporting multiple projects and initiatives
• Collaborate with product owners and/or the business on requirements definition, development of functional specifications, and design
• Collaborate on or lead development of technical design and specifications as required
• Code, test and document new applications as well as changes to existing system functionality and ensure successful completion
• Take on leadership roles as needed

Skills & Requirements

• Bachelor’s Degree required, preferably in Computer Science or related field
• 3+ years of software development experience using GoLang/Java programming language
• Experience with cloud technologies (AWS/Azure/GCP/Pivotal Cloud Foundry/any private cloud) and containerization is required
• Experience with a micro-services architecture is a plus
• Excellent communication, collaboration, reporting, analytical and problem solving skills
• Experience with PostgreSQL or other Relational Databases
• Test-driven development mindset and a focus on quality, scalability and performance
• Strong programming fundamentals and ability to produce high quality code
• Solid understanding of Agile (SCRUM) Development Process required

Job Description

POSITION                         -                  Tally Developer

QUALIFICATION              -                  Graduate

WORK EXPERIENCE        -                  3 - 5+ years

LOCATION                        -                  Gurgaon

Job Description:

• Candidate with minimum 3 to 5 years of strong experience in Tally Customization Development
• ERP9 TDL program development & implementation
• ERP9 Technical support
• Manage Tally Customization & Tally Integration requirements

Required Skills:

• Tally Definition Language, Excel, XML and Tally
• Tally Integration with other systems / database
• Good knowledge of Finance and accounting with commerce background.
• Good communication skills and customer handling experience
• Experience with other development languages (Asp.Net, MVC, HTML, SQL) is added advantage.