11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

ICL Immigration is a pioneering educational consultancy dedicated to unlocking study-abroad opportunities for students worldwide. With a focus on students from India aspiring to pursue their education in New Zealand, we provide tailored advice and support throughout their application and enrollment journey.

Our deep understanding of the educational landscapes in both India and New Zealand, as well as our expertise in navigating the visa process, enables us to connect students with programs that align with both their academic ambitions and personal growth objectives.

The Role

We seek an enthusiastic and proactive Sales Representative to manage and convert leads of prospective Indian students interested in studying in New Zealand. You will serve as the primary liaison, guiding students through the initial stages of considering studying abroad and assisting them in navigating the path to realizing their educational goals.

Key Responsibilities

• Build and nurture relationships with prospective students via email, phone calls, and video chats, offering detailed information about New Zealand's study options, application procedures, visa requirements, and lifestyle.
• Assist students in identifying educational opportunities that align with their career aspirations, providing clear, logical, and persuasive advice.
• Diligently follow up on leads, utilizing our CRM to track interactions and progress with prospective students.
• Work closely with our marketing team to enhance lead generation strategies using a data-driven approach.
• Engage in promotional activities such as educational fairs, webinars, and seminars to advocate for our services and New Zealand as a prime study destination.
• Achieve and exceed sales targets on a monthly and quarterly basis.

Requirements

• Demonstrable sales experience, preferably within the education sector or similar fields.
• Exceptional communication skills, characterized by the ability to convey information clearly, logically, and persuasively without relying on complex vocabulary or specific accents.
• Proficiency in using smart sales automation tools and a data-driven methodology to increase customer satisfaction and conversion rates.
• Comprehensive knowledge of the Indian educational system and the unique needs of students looking to study abroad.
• Familiarity with New Zealand’s educational system and visa regulations is preferred.
• Fluent in English and at least one major Indian language (e.g., Hindi, Punjabi).
• Capable of working autonomously in a remote environment.

What We Offer

• A competitive salary complemented by performance incentives.
• The flexibility of remote work.
• Career development opportunities within a growing company.
• A chance to be part of a passionate team dedicated to significantly impacting students' futures.

How to Apply

Interested candidates are invited to submit their resume along with a cover letter detailing their suitability for the role, including examples of past successes in sales, particularly those involving smart automation and a data-driven sales approach. Please highlight your ability to communicate effectively and persuade prospective students in your interactions.

•Strong in Android, Kotlin, and MVVM architectural pattern

•Great understanding of Coroutines, Memory management, and App performance

•Solid understandings of Connectivity - BLE, WiFi

•Unit and Instrumentation testing knowledge in Espresso, JUnit4 or JUnit5, and Mockito/MockK libraries

•Experience in Dependency Injection - Hilt, Dagger2

•Good knowledge in screen navigation using Navigation APIs

•Good to have knowledge in Jetpack Compose

Stipend: INR. 5,000 to INR. 15,000 per month + Performance Bonus + Goodies for Elites

We are looking for skilled firebase backend engineer interns who can ensure the smooth exchange of data between the server and the user side.

• Experience in using Firebase
• Knowledge of Firebase Security Rules, Firebase Cloud Functions.
• Understanding of software development.
• Should have knowledge about data migration, transformation, and scripting.

1. Work with developers to implement back-end services, APIs, and internal tools
2. Optimize the backend framework to handle live data coming in from thousands of users
3. Integration of user-facing elements developed by a front-end developers with server-side logic

4. Design and implementation of data storage solutions.

Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.

Hiring Process:

1. Apply for your CV and past work to be reviewed.
2. Receive a telephonic interview or assessment upon filling the final step form.
3. Receive offer letter if selected.

Apply soon, the earliest applicant would be preferred over the late applicants.

Looking for someone who are having food experience in DSA, Flutter and Dart.

Looking for Hyderabad region only.

Hood is a new-age anonymous social network.

Hood has recently raised $3.2Mn seed funding and is backed by top VCs, 16+ unicorn founders including Vijay Shekhar Sharma - PayTM CEO, Ritesh Agarwal- OYO CEO, Kunal Shah - Cred CEO and outstanding management team.

• Qualification : Graduate
• Vacancies : 5
• Experience : 1 to 2 yrs. as Team Leader in Telecom process Experience
• Interview Process: HR Round -> Ops Round -> Client Round

Responsibility:

• Motivate and inspire team members to perform. Ensure discussions, Pre & Post session, and Provide guidance to the team based on management directions
• Responsible for team Performance, Attrition and shrinkage.
• Prepare Daily reports
• Manage and Handle all the team reports and improve performance on daily basis.
• Excellent Communication and interpersonal Skills
• Assist customers in all their queries

We are looking for a Blockchain Developer who has around 2-3 years of experience, and has past experience with working on blockchain-based systems and scenarios. The ideal candidate would be someone who understands the concepts of Blockchain technology and having working experience on Rust and Solana.

• Desire to work in a startup environment, fun@work culture and able to self-manage.

• In Depth understanding of at-least two blockchain network like Rust, Substrate, Polkadot Solana, Hedera Hashgraph, Tezos, BlockApps, Algorand, Corda, Lambda, Cargo etc

• Familiarity with basic cryptography to understand the essentials of blockchain systems.

• Hands on in Rust

• Designing and writing well-structured APIs in Node.js and MongoDb to connect to Blockchain infrastructure

• Staying up to date with new developments and news in integrated chains.

• Past experience with Wallets or Crypto Exchanges would be a major plus.

• Experience with third-party libraries and APIs.

• Experience working in an agile development process.

• Documenting architecture and guidelines.

• Be proficient in using version control and continuous integration, with tools such as Gitlab, Git and Jenkins.

• Write clear, maintainable and testable code that you are proud of.

• Attend training and education where necessary to up-skill themselves.

• Experience in writing smart contracts for large-scale production blockchain applications.

• Cross-team contribution whenever required.

• Familiarity with basic cryptography.

• Should have a deep understanding of the blockchain and cryptocurrency space and smart contract systems, specifically having a deep understanding of Rust.

About Hop:

We are a London, UK based FinTech startup with a subsidiary in India. Hop is working towards building the next generation digital banking platform for seamless and economical currency exchange, with technology at the crux of it. In a technology driven era, many financial services platforms still lack the customer experience and are cumbersome to use. Hop aims at building a ‘state of the art’ tech-centric, customer focused solution.

moneyHOP is India’s first cross-border neo-bank providing millennials the ability to ‘Send’ & ‘Spend’ conveniently and economically across the globe using HOPRemit (An online remittance portal) and HOP app + Card (A multi-currency bank account).

This position is a crucially important position in the firm and the person hired will have the liberty to drive the product and provide direction in line with business needs.

About Individual

Looking for an enthusiastic individual who is passionate about technology and has worked with either a start-up or a blue-chip firm in the past.

The candidate needs to be a multi-tasker, highly self-motivated, self-starter and have the ability to work in a high stress environment. He/she should be tech savvy and willing to embrace new technology comfortably.

Ideally, the candidate should have experience working with the technology stack in the scalable and high growth mobile application software.

General Skills

• 1-2 years of experience in backend development.
• Bachelor's degree in Computer Science, Information Science, or equivalent practical experience.
• Exposure to Behaviour Driven Development and experience in programming and testing.
• Excellent verbal and written communication skills.
• Good time management and organizational skills.
• Dependability
• Accountability and Ownership
• Right attitude and growth mindset
• Trust-worthiness
• Ability to embrace new technologies
• Ability to get work done
• Has good code reviewing skills for conformance.
• Has good software testing skills and good code writing skills.

Technical Skills

• Exposure with back-end programming languages with hands on JAVA, Node JS etc along with Spring framework.
• Database administration and management of a hosting environment such as AWS.
• Sound understanding of relational and non-relational DB systems such as MySQL, Post-gres, MongoDB etc.
• Has experience dealing with JIRA (issue tracking tools), Confluence (knowledge management) tools.
• Experience with building and maintaining microservices.
• Experience with building and integrating the core system with external APIS.
• Good to have: Domain knowledge in the BFSI tech stack.
• Has handled scalability and worked on backend security protocols.
• Has worked on both mobile and web development.
• Has experience and inclination to work on architectural design and review.

Day-to-Day Responsibilities 

1. Contribute in all phases of the software development life cycle.
2. Partake in software and architectural development activities.
3. Conduct software analysis, programming, unit-testing and debugging.
4. Transforming requirements into functional modules.
5. Recommend changes to improve established application processes.
6. Work quickly with a clear bias towards actions and continuous development.
7. Participate in regular code reviews of peers and be open to pairing when necessary.

Responsibilities
As an SDET at Jumio, the candidate is expected to develop and maintain automated functional, integration and load tests for web applications that ensure the quality of developed product features. They are supposed to be champions of quality and participate in developing and enhancing continuous delivery solutions. They are expected to participate
actively in agile development rhythms (scrum, kanban etc), be able to read / write good quality code. The role also requires some level of manual testing depending on project needs.

Required Qualifications

1. Bachelor's Degree in Computer Science or related field and 3+ years relevant work experience.
2. Experience in unit testing, acceptance testing, integration testing, system/end-to-end testing for Web applications / REST services
3. Experience in Spring Framework is required
4. Minimum 3 years experience with Java or Groovy or Python
5. Ideally some experience with Spring Boot, Docker, Selenium, AWS
6. Comfortable usage of UNIX-like operating system and basic bash scripting knowledge
7. Spring Framework Knowledge
8. Enjoy working in a self-organizing team environment
9. Strong debugging, troubleshooting, and problem solving skills
10. Think further than the solution appears to require
11. Excellent analytical, conceptual and communications skills in spoken and written English
12. Fast learner, high capacity for abstract thinking and structured approach to work plus a hands-on mentality and international mindset

1. Strong knowledge of data structures, algorithms, distributed systems, and asynchronous architecture
2. Strong understanding of system and application performance characteristics
3. .Net or AngularJS knowledge
4. Mobile Automation Testing, esp. Appium
5. Machine Learning / Computer Vision knowledge