11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Job Title:

Senior Full Stack Developer / Technical Lead – .NET & React

Experience:

10+ Years

Location: Chennai – T.Nagar / WFO

Job Summary:

We are looking for a highly experienced Senior Full Stack Developer / Technical Lead with strong expertise in .NET technologies and React. The ideal candidate should be comfortable handling multiple projects simultaneously, possess excellent communication skills, and be capable of leading and mentoring a team while delivering scalable, high-quality solutions.

Key Responsibilities:

·       Design, develop, and maintain scalable web applications using .NET (C#, ASP.NET Core, Web API) and React

·       Lead end-to-end project execution across multiple parallel projects

·       Handle project switching efficiently with minimal ramp-up time

·       Participate in architecture, design, and technical decision-making

·       Manage, mentor, and guide a team of developers

·       Conduct code reviews, ensure best practices, and maintain coding standards

·       Collaborate with Product Owners, QA, UI/UX, and Stakeholders

·       Ensure performance optimization, security, and application stability

·       Take ownership of delivery timelines and technical quality

·       Support production issues and provide root cause analysis

Required Technical Skills:

·       Strong hands-on experience in:

o  C#, ASP.NET, ASP.NET Core, Web API

o  React.js, Redux / Context API

o  HTML, CSS, JavaScript, TypeScript

·       Experience with RESTful APIs, Microservices (preferred)

·       Database expertise: SQL Server (mandatory), NoSQL (added advantage)

·       Experience with Entity Framework / Dapper

·       Familiarity with Azure / AWS (preferred)

·       Knowledge of CI/CD pipelines, Git, DevOps practices

·       Understanding of Agile / Scrum methodologies

Leadership & Soft Skills:

·       Excellent verbal and written communication skills

·       Proven experience in team handling and mentoring

·       Strong problem-solving and decision-making abilities

·       Ability to manage multiple stakeholders and priorities

·       Ownership mindset and accountability-driven approach

Nice to Have:

·       Experience working in product-based or fast-paced service environments

·       Exposure to high-availability and scalable systems

·       Client-facing experience

Process Executive:

Domain: ITES/BPO, KPO

Designation: Process Executive - Voice

Educational Background: Minimum Technical Graduate (Btech, Bsc IT,- BSC Com Sci, MCA, Etc.)

PE Experience: 0M to 6M experience in Digital Marketing / Certification in DM along with good

communication skills

Shifts: Rotational/ Flexibility to work in night shift

Work location: Gurgaon - permanent work from office

Shift: 24*7

Travel: Not required

Certification: Required if Fresher

• Excellent communication skills (written and verbal)

• Ability to communicate correctly and clearly with all customers

• Excellent documentation skills

• Good comprehension skills ability to clearly understand and state the issues customers present

• Ability to concentrate follow customers issues without distraction to resolution

• Good composition skills ability to compose a grammatically correct, concise, and accurate written

response

• Work successfully in a team environment as well as independently

• Ability to use a desktop computer system

• Familiarity with Windows, Microsoft Office & Browsing Internet resources

• Excellent typing skills

• Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced

environment

• Demonstrates ownership to resolve challenging customer issues, escalating when necessary

• Flexible with the working schedule; may be expected to work weekends, holidays and events

• Ability to work overtime as required by business

• Ability to approach problems logically and rationally

• Action oriented and self-disciplined

• Organized and detail-oriented

• Resolving Technical complex queries,

• escalation channel to drive solution of B2B queries,

• detect and track App defects and inconsistencies,

• drive continuous improvement through root cause identification and defect elimination

Job Title: QA Engineer – WebUI Automation (WebdriverIO) Location: Remote (India)

Work Hours: Full-time, UK Hours

About BigRio:

BigRio is a remote-based, technology consulting firm headquartered in Boston, MA. We specialize in delivering advanced software solutions that include custom development, cloud data platforms, AI/ML integrations, and data analytics. With a diverse portfolio of clients

across industries such as healthcare, biotech, fintech, and more, BigRio offers the opportunity to work on cutting-edge projects with a team of top-tier professionals.

Job Description:

BigRio is seeking a highly skilled and detail-oriented QA Engineer with a strong background in WebUI testing and automation using WebdriverIO. The ideal candidate will be passionate about ensuring software quality and possess experience working in agile, fast-paced

environments. You will play a key role in our QA team, designing and executing test strategies for modern web applications.

Key Responsibilities:

·        Design, develop, and execute automated test scripts using WebdriverIO

·        Perform functional, regression, and UI testing across web-based applications

·        Collaborate closely with developers, product owners, and other QA engineers to ensure test coverage and quality standards

·        Develop and maintain robust test automation frameworks

·        Identify, document, and track bugs using test management and issue tracking tools

·        Review product requirements and technical documentation to write effective test cases

·        Contribute to the continuous improvement of QA processes and best practices

Required Skills & Experience:

·        3+ years of experience in QA with a focus on WebUI automation testing

·        Strong hands-on experience with WebdriverIO and related automation frameworks

·        Proficient in JavaScript/TypeScript for test automation

·        Familiarity with CI/CD pipelines and integration of automated tests

·        Experience in working with tools like Jenkins, Git, JIRA, and test management tools

·        Solid understanding of software QA methodologies, tools, and processes

·        Excellent analytical and problem-solving skills

·        Strong verbal and written communication skills

Nice to Have:

·        Experience with other testing tools like Selenium, Cypress, or Playwright

·        Knowledge of BDD tools like Cucumber

·        Exposure to cloud-based test execution platforms (e.g., BrowserStack, Sauce Labs)

About the Role

We’re looking for a highly motivated and versatile individual to join the Founder’s Office. This is a high-impact role that provides a front-row seat to the inner workings of a fast-growing startup. You’ll work directly with the founder on strategic, operational, and analytical projects that drive the company’s growth.

You’ll act as a force multiplier — ensuring critical initiatives move forward, decisions are backed by data, and execution happens with precision and speed.

Key Responsibilities

• Strategic Projects: Drive high-priority cross-functional projects — from concept to execution — in areas like growth, product, operations, hiring, and fundraising.
• Business Analytics: Analyze business metrics, identify bottlenecks, and create actionable insights for leadership.
• Founder Leverage: Work closely with the founder to manage priorities, research, investor communications, and strategic partnerships.
• Operations Excellence: Streamline internal processes, define KPIs, and ensure accountability across teams.
• Communication & Coordination: Prepare executive updates, investor reports, and internal documentation.
• Special Initiatives: Own zero-to-one experiments or business verticals that need rapid iteration.

• 3+ years of Experience in software Design and development and familiar with technologies - Java, Java-J2EE, Spring Boot, Hibernate, Ajax, REST API, Micro services etc.
• Working knowledge of JVM internals
• Working knowledge of any database (MySQL or HSQLDB)
• Working knowledge of No-SQL database (Mongo or Dynamo DB)
• Working experience with messaging (JMS/RabbitMQ)
• R & D on new advanced cloud-based technologies in a test-driven agile development.
• Knowledge in designing and architecting systems with high scalability and performance requirements.
• Ability to understand infrastructure for performance evaluation and reporting of cloud-based services, namely AWS
• knowledge of key AWS services like EC2, S3, Lambda, CloudWatch etc.
• Certification on AWS Fundamendals
• Excellent communication skills
• ability to effectively articulate technical challenges and solutions
• skilled in interfacing with internal and external technical resources
• Good in debugging problems and mentoring teams on technical front

You are the superman, who is supposed to rescue the company and bring business to the company. Generating leads by tracking prospective clients and fixing appointments and then giving proper presentations to the client. 

Job description:

• Identify new business opportunities and turn them into a closed deals.
• Develop proposals and hold product demonstrations and set customer expectations, negotiating and accurately forecasting to management.
• Consistently achieve quarterly and annual sales targets.
• Responsible for overall sales strategies and generating positive business outcomes for customers, who often have complex environments.
• Articulate and evangelize the vision and positioning for the SaaS solution to prospects.
• Develop a deep understanding of both the customers and competitive landscape, enabling a business dialogue to be conducted with C-level contacts and their teams.
• Drive creative business development activities to penetrate white space accounts.
• Develop and maintain relationships with existing and new contacts. 

What Position Demands: 

• Ability to generate new leads, draft proposals and make convincing presentations.
• Possess a Master's in Sales / Business or related discipline.
• Min. 3 years experience within a B2B sales role.
• Comfortable working in the US shift (6 PM to 4:30 AM).
• Experience with International Clientele preferred.  
• Experience with SaaS products would be an advantage.
• Experience working across geographies and are comfortable dealing with small and medium businesses as your target client network.
• A prior network of clients in this area would be an advantage.
• Possess excellent interpersonal as well as written and verbal communication skills.
• Extremely critical about activity and revenue targets and every action of yours is focussed on achieving them.
• You are a driven individual who can operate with minimal training and can start working with full force from day one.

Job Requirements:

• 3+ years of relevant experience
• Experience in Dynamics 365 CE customization including the development of plugins, workflows, web resources, security, and Portal development.
• JavaScript, jQuery experience.
• CRM API / SDK knowledge and 3rd party solutions integration experience.
• SharePoint integration experience.
• Configuring and customizing D365 CE first-party apps like sales, customer service, Field service.
• Managing Dynamics 365 integration with Azure services.
• D365 certifications

The Games Lead will work with a cross-disciplinary team to manage the development process on a new, unannounced FPS shooter game.

This person will work primarily with engineering and QA to support and facilitate the on-time and on-budget delivery of our game.

Responsibilities

• Manage hybrid Scrum-based development process using different tools such as Clickup.com, Asana, JIRA, spreadsheets, Miro, and other tools used to manage teams and processes.
• Work with engineering in planning and development oversight: manage daily check-ins, track progress, and lead end-of-sprint retros.
• Ensure we are getting the most out of engineering, work closely with design to ensure on-target implementation, and track against the schedule to keep on time and on budget.
• Ensure that we are utilizing the most effective development processes possible.
• Create reports that quantitatively track our progress every week and highlight progress and areas for improvement.
• Coordinate QA and support for maximal efficiency and effectiveness.
• Own the product roadmap, development schedule, and overall project P&L.
• Ensure we approach development focused on a key risks-based approach working closely with all disciplinary leads and the CEO.

Qualifications

• Prior lead PM or producer role on at least 1 successful F2P mobile title full lifecycle.
• Experience working on at least 3 mobile game titles, full lifecycle.
• Expert knowledge of all major development processes: You should know the whys (why are we doing things in specific ways?) and not just the actions/motions of the practices.
• Expert knowledge of all major PM tools (Asana, JIRA, and Monday at the minimum).
• Excellent leader and motivator of teams.
• World-class problem solver.
• Appropriate alignment with our company’s Values.
• Ability to think outside of process (when necessary).
• Willingness to abandon politics and bullshit and instead focus on problems & solutions and the delivery of as high quality of a product as our team can possibly create.
• An extremely hard working and get it done work attitude.

• Complete experience in the Spring Framework
• proficient knowledge of SQL and NoSQL must
• Hands-on experience in designing and developing applications using Java EE platforms
• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high availability and performance
• Contributing in all phases of the development lifecycle
• Writing well designed, testable, efficient code
• Excellent Communication Skills
• Willingness to own a responsibility
• Ability to work in a team as well as an individual
• Ability to work under pressure and maintain deadlines
• Good to have worked on end to end in projects