11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Python Developer 

Location: Hyderabad (Apple Office)

Experience: 8+ years (Retail / E-commerce preferred)

Budget- 1.9 lpm + GST

Contract: 1 Year + Extendable

Job Responsibilities / Requirements:

• 8+ years of proven experience, preferably in retail or e-commerce environments.
• Strong expertise in Python development.
• Excellent communication skills with the ability to collaborate across multiple teams.
• Hands-on experience with Container & Orchestration: Kubernetes, Docker.
• Expertise in Infrastructure Automation via Kubernetes YAML configurations.
• Strong skills in Scripting & Automation: Python, Shell Scripts (Bash).
• Familiarity with CI/CD Pipelines: GitHub Actions, Jenkins.
• Experience with Monitoring & Logging: Splunk, Grafana.
• Immediate Joiners Preferred – Urgent Support Required.

Required Skills

• Extensive senior level full-stack software development experience with Node.js (2 or more years) with detailed understanding of user interface frameworks, back-end software architecture interactions and node module capabilities.
• Two or more years' experience with one or more JavaScript frameworks/technologies such as Express.js, Angular.js, React.js, MobX or Flux.js.
• Strong development experience with developing RESTful Web Services using Node.js.
• Comprehensive knowledge of Scrum and Kanban Agile development process and ceremonies including scrums, planning events, backlog grooming, retrospectives and demos.
• Complex programming, program debugging, data analysis, problem analysis and resolution of issues within open source applications.
• Strong communication and collaborative skills in providing technical direction and hands-on software development to include design, development and testing.

Desired Skills

• Client development experience with HTML, DHTML, CSS, JavaScript
• Experience with other JavaScritpt frameworks such as Express, Restify, Hapi, Sails, JOI, and Kinex.
• Javascript experience with ECMAScript2015 (ES6), ECMAScript2016 (ES7) or Bable compiler.
• Operating System and Infrastructure experience with Linux, Windows 7, Unix, Solaris, JMS, OOD, CVS.
• Experience with VersionOne Application Lifecycle Management Tools
• Experience with Jenkins and Continuous Integration.
• Standards & Protocols knowledge including XML, XSLT, WSDL, JSON.
• Experience with Testing Tools including Mocha, Chai, Sinon, Supertest, Enzyme, Instanbul, Selenium, Load Runner, JSLint and Cucumber.
• Experience with source code versioning and Pull Requests with Git and Stash.
• Experience with IDEs such as Sublime and Atom.
• Knowledge of SonarCube, Phabricator, Gerritt, Karma, Jasmine
• Knowledge of projects using SAFe methodology.
• Experience with DevOps processes and implementation.
• Experience with environments utilizing Cloud Technologies such as Amazon Web Services.
• Experience with NGiNX web server.

• Design and document all in-house and client policies, procedures and systems.
• Deploy an HRMS / HRIS system for entire organisation.
• Assist in recruiting the new teams.
• Assist in the development of new HR products and services.

• Formulate strategic and practical plans, and provide advice to clients and employees to address daily issues, and HR matters.
• Conduct research (data collection, surveys etc.) to identify the root cause. Develop and implement HR policies, systems and processes or make modifications to address issues.
• Promote HR programs to create an efficient and conflict-free workplace.
• Devise plans and techniques to drive change and culture management.
• Select and implement suitable HR technology.
• Administer compensation and benefit plans.
• Refurbish knowledge of advancements in the field and present new ideas.

• Conduct recruiting, onboarding, training, off-boarding, and management of personnel.
• Approach, communicate and recruit talent through social networking, job search and portfolio websites.
• Maintain recruitment database, keep track of internal and external job applicants, and respond to speculative recruitment enquiries.

• Initiate and lead human resource programs and projects
• Coordinate Employee Relations and Engagement activities, including rewards and recognition.
• Organize training & development initiatives
• Handle all leave of absence requests from start to finish.
• Maintain employee files and records in electronic and paper form
• Maintain the work structure by updating job requirements and job descriptions for all positions.
• Motivating, developing, and directing people as they work. Identifying the best people for the job.
• Undertake tasks around performance management.
• Ensure compliance with labor regulations

• Years of Relevant Experience 3+ years of proven experience as an HR Generalist / Consultant
• Education & Work experience** - Relevant degree in HR Management. Additional HR trainings will be a plus. Experience in project management preferably HR related.
• Software and Applications- Tech savvy with outstanding knowledge of MS Office; HRIS / HRMS (e.g. Zoho), ATS, Ticketing System.

• An analytical mind with problem-solving abilities
• Desire to work as a team with a results driven approach
• Should adhere to strict confidentiality in maintaining all company and client data.

• Excellent communication, interpersonal and consulting skills
• Ability to strategise and formulate business plans

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• In-depth knowledge of HR principles, functions, methods and best practices
• Good knowledge of employment/labor laws
• Understanding of research methods and analysis.

Responsibilities

• You will design and develop large scale distributed services
• You will analyse and improve the efficiency, scalability, stability, and security of the platform as a whole.
• You will act as the primary owner of one or more components while driving innovation in your area of ownership
• You will proactively research & evaluate new tools, technologies, and techniques to improve the value of the system.
• You will work with engineering leadership in solving and architecting solutions for challenging or complex development issues.
• You will work independently and handle dependencies with very minimal oversight
• You will take initiatives in developing and maintaining integrations of best practices within the back-end.
• You will help identify systemic issues, performance bottlenecks and work on design/architect improvements.

Requirements

• You have 1 - 9 years of experience in software development.
• You have designed and scaled up the system.
• You have a strong understanding of Data Structures and Algorithms.
• You are an incessant problem solver and tougher the problem gets, more fun you have.
• You have strong command in any one or more of the following languages: Python and Django
• You understand the business impact of your decisions.

Good To Have

• You have prior experience in fintech companies

Traits We Are Looking For

• Experience in a specific tech stack doesn't matter for us.
• The general engineering mindset and aptitude is what matters more.
• Technically strong and curious.
• Should have a hacker mindset and should love exploring new technologies.

Desired Skills and Experience

Java, Python, Data Structures, Algorithms