11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects. 
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Job Title: Digital Project Manager

Location: Mumbai

Experience Level: (3+ years)

About the Role

We are looking for a Digital Project Manager with approximately 3 years of experience to join our growing team. This role is ideal for someone who has a solid understanding of digital platforms and technologies, strong client communication skills, and the ability to manage projects from concept to delivery.

As a client-facing role, your ability to communicate effectively in English, both written and spoken is critical. You’ll work closely with internal tech and design teams as well as external clients to ensure projects are delivered on time, within scope, and to the highest quality standards.

Key Responsibilities

• Manage end-to-end digital projects across websites, mobile apps, backend systems, CRM integrations, and more
• Serve as the main point of contact for clients, understanding their needs and translating them into actionable project plans
• Coordinate internal teams, including developers, designers, QA, and content managers
• Prepare project timelines, budgets, and resource plans; track progress and manage scope changes
• Lead regular status meetings and provide clear documentation and reporting
• Identify risks and proactively manage issues to ensure successful delivery
• Ensure quality assurance at all stages of the project lifecycle
• Collaborate with technical teams to assess feasibility and provide realistic estimates and solutions

Required Qualifications

• 3+ years of experience in digital project management
• Strong understanding of digital technologies, including web development, mobile apps, backend platforms, APIs, and CRM systems
• Proven experience managing multiple digital projects simultaneously
• Excellent command of English (written and spoken)
• Experience working in client-facing roles, ideally within an agency or digital solutions environment
• Proficiency in using project management tools (e.g., Jira, Trello, Slack)
• Ability to create clear and structured documentation and presentations

Preferred Qualifications

• Experience working with cross-functional and multicultural teams
• Familiarity with Agile or hybrid delivery methodologies
• Knowledge of tools such as Figma, WordPress, HubSpot, or Salesforce is a plus

Android Developer

Experience 3-8 years

Job Qualifications and Skill Sets(T3-T4)

T3

1. Full-time undergraduate degree or above in computer and related majors

2. More than 3 years of Android development experience, proficient in Java/Kotlin language.

3. Have good architecture and interface design capabilities, understand object-oriented design and design patterns, and be able to write high-quality code.

4. Understand performance optimization and be familiar with underlying principles such as Android framework, multi-threading, data storage, and network communication.

5. Have strong ability to analyze and solve problems, learn quickly, withstand pressure, and communicate and collaborate.

6. Proficient in the use of mainstream tripartite frameworks

T4

1. Full-time undergraduate degree or above in computer and related majors

2. More than 5 years of Android development experience, proficient in Java/Kotlin language.

3. Have good architecture and interface design capabilities, understand object-oriented design and design patterns, and be able to implement reusable components with high quality.

4. Familiar with performance optimization, familiar with underlying principles such as Android framework, multi-threading, data storage, network communication, etc.

5. Have strong ability to analyze and solve problems, learn quickly, withstand pressure, and communicate and collaborate.

6. Applicants with experience in large-scale IM systems, social/community APPs, and front-line Internet product development will be given priority.

7. Applicants with development experience in large-scale project performance optimization, engineering efficiency optimization, cross-platform solutions, etc. will be given priority.

8. Be familiar with one or more third-party source codes. You need to be familiar with and understand design patterns and Android source codes.

Note: Kindly apply only if your open to Work from Office Bangalore and available to join immediate to 10 days.

Interested candidates connect @Bhavani P on the LinkedIn or message your number/ id on the cut short chat.

Responsibilities:

• Develop and maintain mobile applications using React Native.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Ensure the performance, quality, and responsiveness of applications.
• Identify and fix bugs and performance bottlenecks.
• Write clean, maintainable, and testable code.
• Integrate third-party APIs and libraries.
• Stay updated with the latest industry trends and technologies.

Required Skills:

• Proficiency in JavaScript and React.
• Experience with React Native and its ecosystem.
• Understanding of mobile app development (iOS and Android).
• Familiarity with RESTful APIs and integration.
• Knowledge of version control systems (e.g., Git).
• Problem-solving skills and attention to detail.

About the job

FatherShops is a dynamic and innovative company seeking a highly motivated Project Manager to join our team. As a Project Manager, you will play a crucial role in overseeing project deliverables, timelines, and resources while implementing the Scrum methodology to ensure efficient project execution. If you have a proven track record in project management, a deep understanding of Scrum, and excellent client communication skills, we encourage you to apply.

Key Responsibilities:

1. Managing and Overseeing Project Deliverables: You will be responsible for ensuring that project objectives are met by effectively managing and overseeing project deliverables, timelines, and available resources.

2. Implementing Scrum Methodology: Utilize the Scrum methodology to facilitate collaboration, productivity, and efficiency within the project team.

3. Developing and Maintaining Project Schedules: Create and maintain project schedules to meet deadlines and ensure successful project completion.

4. Client Interactions: Interact with clients, understand their requirements, and maintain excellent client relationships to ensure satisfaction and project success.

5. Proficiency in Jira: Demonstrate strong proficiency in using Jira for project tracking and management to keep projects on track and organized.

6. Prince2 Certification (Optional): Possessing a Prince2 certification is a plus and will be considered an additional advantage in your application.

7. Digital Agency Background (Desirable): Prior experience in a digital agency background is highly desirable, as it will enable you to navigate the specific challenges and dynamics of the industry effectively.

Qualifications and Skills:

- Proven Experience in Project Management:You should have a track record of successful project management, demonstrating your ability to plan, execute, and close projects effectively.

- In-Depth Knowledge of Scrum Methodology:A deep understanding of Scrum principles and practices is essential for implementing this agile framework in project management.

- Strong Project Scheduling and Resource Management Skills:You should be adept at creating and managing project schedules and efficiently allocating resources.

- Excellent Client Handling and Communication Abilities: Strong interpersonal and communication skills are crucial to manage client expectations and maintain positive relationships.

- Familiarity with Jira:Experience with Jira for project tracking is essential for effective project management and collaboration.

- Prince2 Certification (Preferred but Not Mandatory):While a Prince2 certification is preferred, it is not mandatory, and relevant experience may compensate for its absence.

- Experience in a Digital Agency Background (Highly Valued): If you have prior experience in a digital agency background, your knowledge of industry-specific challenges and best practices will be highly valued.

• At FatherShops, we value innovation, teamwork, and a commitment to delivering exceptional results. If you are a motivated Project Manager looking to join a forward-thinking company and meet the above qualifications, we encourage you to apply and be part of our exciting journey.

1.       Core Responsibilities

·      Building feasible solutions/applications for our clients – this includes developing bots using Automation Anywhere new cloud-based platform A360, assisting in the design and development of Automation TaskBots to automate Business Processing involving various technologies including Web & Windows applications, Database, Image Recognition (OCR), PDF Integration, API, and Web Services

2.       Experience Requirements

·      5 plus years of Software Development experience in any RPA tool. Preferably Automation Anywhere

·      Providing guiding and training for customers around the application best practices

·      Assist with guidance for the application environment and helping to troubleshoot if necessary

·      Understand the technological pain areas of prospective customers and helping create a Proof of Concept that aligns to their needs and budget

·      Knowledge Requirements

·      Experience with Automation Anywhere, or related robotic process automation software

·      Programming or development experience (Java, .Net, C#, Visual Basic, VB.net, R, etc.)

·      Scripting knowledge or experience (Python, Perl, VB Script, Shell script, PowerShell, etc.)

·      Experience creating macros

·      Ability to understand and create business process workflow diagrams or procedural documentation

·      Understanding of SDLC, Waterfall, and Agile Development Methodologies

·      Exposure to performance measurement and continuous improvement methodologies

·      Strong problem solving and troubleshooting skills

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications

• PHP Web Development experience - Core PHP and PHP frameworks.
• Strong knowledge of PHP web frameworks {such as Laravel, Yii, etc depending on your technology stack}
• Should have positive and adaptive behavior. Strong knowledge of the common PHP or web server exploits and their solutions
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Understanding client requirements & functional specifications
• Developing and maintaining dynamic websites and web applications
• Ensuring foolproof performance of the deliverable
• Must be proficient in PHP, MySQL, CSS, HTML, JavaScript, AJAX, XML
• Experience with Joomla, WordPress, Drupal, Magento would be added advantage.
• Must have the capacity to work independently and as a part of a team
• Eager to learn new web technologies

Key Account Sales Manager:

Location Bangalore

US Based MNC.

 Responsible for prospecting, developing & managing the assigned Research and Applied business customers in driving sales to meet the sales & marketing objectives as well as targets.
B2B Sales,New client acquisition.
Target Pharma Companies & Research Industry to sell lab chemicals