11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Brief Job description:

• Develop, implement, and optimize our digital advertising strategies on platforms like Google AdSense and Meta Ads.
• Meticulously track key performance indicators (KPIs) and optimize campaign performance.
• Stay aware of the industry trends for performance marketing.
• Conduct rigorous analysis and optimization of campaign performance using data- driven insights and strategies devised using quantitative analysis. Budget management to ensure efficient expenditure while maximizing return on investment (ROI).
• Communicate analyses using visualization dashboards and metrics (demand funnel, marketing plan and budgeting, marketing ROI, operational efficiency, campaign impact, and strategic KPIs).

Key Responsibilities:

• Prepare and update monthly, quarterly, and yearly financial reports
• Including plant-wise costing, inventory reports, and Manufacturing Plant Profit & Loss
• Analyze financial data and suggest improvements
• Assist in budgeting and monitoring expenses
• Maintain accurate and up-to-date financial records
• Work with plant and internal teams to collect and manage financial information
• Identify financial risks or issues and share with management
• Support audits and ensure financial compliance
• Present financial reports and suggestions to management

Manufacturing-Specific Duties:

• Provide timely data on product cost and inventory for each plant
• Coordinate with plant teams for reporting and decision-making needs
• Maintain a strong cost accounting system and suggest cost-saving measures
• Reconcile inventory data, including weight/process loss entries
• Handle finance-related tasks for new plant setups, including agreement reviews
• Review work of manufacturing accounts team and help resolve their queries

What We’re Looking For:

• Strong knowledge of finance, accounting, and manufacturing operations
• Good in Excel and financial systems
• Detail-oriented with problem-solving skills
• Team player with clear communication
• Manufacturing experience is mandatory
• Independent, reliable, and committed

UI / UX Designer for Industrial IOT Product.

User-centered design principles: Deep understanding of user needs and behaviors.

Information architecture: Organizing and structuring content for optimal user experience.

Interaction design: Creating intuitive and engaging user flows and interactions.

Wireframing & Prototyping: Creating low and high-fidelity prototypes to test and iterate designs.

Analytics & data analysis: Using data to inform design decisions and measure design effectiveness.

Visual design principles: Typography, color theory, layout, and visual hierarchy.

UI design tools: Figma, Sketch, Adobe XD, etc.

Responsive design: Designing interfaces that adapt seamlessly to various screen sizes.

Accessibility standards: WCAG guidelines for creating inclusive designs.

Front-end development basics: HTML, CSS, and JavaScript for understanding technical feasibility.

Software & Tools:

Design software: Figma, Sketch, Adobe Creative Suite (Photoshop, Illustrator), InVision, etc.

Prototyping tools: Figma, Adobe XD, InVision Studio, Axure, etc.

Collaboration tools: Jira, Confluence, Slack, etc.

Version control: Git or similar for managing design files.

Soft Skills:

Communication: Clearly articulating design decisions and presenting ideas to stakeholders.

Collaboration: Working effectively with cross-functional teams (developers, product managers, marketers).

Problem-solving: Identifying user pain points and developing creative solutions.

Critical thinking: Analyzing user data and feedback to make informed design decisions.

Mentorship: Guiding and supporting junior designers.

Time management: Handling multiple projects and meeting deadlines.

Adaptability: Staying current with design trends and emerging technologies.

Beyond the Basics:

Domain expertise: Industrial IOT is a plus

Job Description:

Looking for 3-6 years of experience candidates for the role of software sales executive.

• Prospecting, generating, qualifying, and following up on leads and appointment setting for the external sales team
• Direct email marketing/cold calling to key clients and prospects
• Collaboratively work with the sales, and marketing team to develop lead generation strategies to generate lead opportunities with prospective customers
• Initiates lead/demand generation strategies that include inbound/outbound sales and marketing campaigns and initiatives
• Research, track, maintain, and update leads
• Develop a strong knowledge of the company’s products and services to facilitate the sales process
• Achieving sales lead generation and appointment quota
• Individual Performers are required

Key Responsibilities:

• Inside Sales
• Lead Generation
• Executive Email marketing and Cold calling
• International sales experience preferred
• Relevant IT/ERP sales experience preferred

Skyber is a fintech based in Mumbai, India and is building a connected commerce platform and disruptive Enterprise SaaS with the fundamental of digitalising, unifying and streamlining businesses processes and transactions.

At Skyber, we are obsessed with our vision to create an ecosystem for Micro, Small, and Medium-sized Business Owners & freelancers of Bharat where we provide them with a procurements to payments & enquiry to invoicing platform. Skyber was born out of the need to bring back the focus on these business owners, to empower them so that they can ride along with the technology wave and adopt the phigital way.

To build such a community we require people with the same vision who are working towards making this dream possible for us and for all these business owners.

Being a part of Skyber is like being a part of a Sports team. Where we back each other.  We know each other's strengths and weaknesses and work towards becoming better individuals and humans while working towards achieving this Dream together.

At Skyber, we believe that responsibility backed by right culture and ambitions backed by ability can move mountains. Thus, people don't get hired by us, but invited to join the cult. ⚡

Our flagship platform - Dhanda (https://mydhanda.com">https://mydhanda.com) is live on Play Store and iOS App Store 🚀

• Developing new user-facing features using React.js
• Building reusable components and front-end libraries for future use
• Translating designs and wireframes into high quality code
• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

• Strong proficiency in HTML, CSS, SCSS & JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (such as Flux or Redux)
• Familiarity with newer specifications of EcmaScript
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

1. Working with a young & dynamic team that constantly tests your thinking and beliefs.
2. No specific work timings. We believe that your work should speak for you and not the time.
3. Constant amusement by Dot (Warning: Apply only if you like dogs) 🐶
4. Occasional doses of Yummy Home Cooked food😋
5. Homelike Work Environment (We also have a bed if you need to sleep - even though we think you wont get any)

If you like what we are doing, and possess the right skillsets and are willing to learn then what are you waiting for? Apply

Aerchain is an AI-powered Procurement platform transforming the way purchase is done in enterprises. We are a 2-year-old funded startup with some of the largest global companies as clients and are part of 3 top accelerator programs backed by Reliance Group, top VCs & Supply Chain experts. We are on the lookout for technology enthusiasts who would love to contribute to revolutionising the world's procurement industry with Artificial Intelligence!

Responsibilities

1. Define technical blueprints and take complete technical ownership of high-level design, tech stack of the product.

2. Design, build, test and deploy product features that are reliable, secure and optimised for performance across all environments.

3. Work closely with product management team to define and refine feature specifications.

4. Work with cross-functional teams to address technical dependencies.

5. Drive some of the company-wide tech initiatives striving towards continuous technical excellence of our platforms.

6. Mentor upcoming engineers in the organisation / team.

Qualifications

1. 4+ years of experience in developing dynamic, scalable web applications.

2. Demonstrated ability in building / architecting large scale products in the React ecosystem.

3. Ability to work with teams in a collaborative and productive manner.

4. Strong computer science fundamentals in data structures and algorithms.

5. Familiarity with cross-browser compatibility issues and demonstrates good design and UI / UX sensibilities.

6. Excellent technical leadership and mentoring skills.

Our Ideal Candidate

1. Loves writing and owning code and enjoys challenges and problem solving.

2. Self driven and motivated with the desire to work in a fast-paced, results-driven agile environment with varied responsibilities.

3. Takes end-to-end ownership of the product, ideates on product requirements with the team and drives it from design to implementation.

4. Action-oriented and dreams big. More importantly believes and has the ability of “Making it Happen !”

Why Aerchain

1. Be part of the engineering leadership team - You’ll have the opportunity to work with cross-functional teams and take key technology decisions to build future-forward products.

2. Build a truly disruptive product - We are building a platform that transforms the way S2P cycles happen in enterprises. Using data at every step, we plan on automating processes starting with requirement gathering to payments and customers love us!

3. Be part of the high-growth challenge - In the process of scaling from 1-10, we are sure that there are very exciting and challenging times ahead. The experience of being a part of this growth phase is unique and will fast track your career. You’ll obviously learn a lot!