11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Position: SEO Intern

Location: Remote

Type: Internship (Part-time/Full-time)

Duration: 3 to 6months

Start Date: 10 Dec

Compensation: 5K TO 10K FIX

Responsibilities:

As an SEO Intern, you will support the SEO team in implementing strategies to improve organic search visibility, traffic, and rankings. Key responsibilities include:

• Keyword Research: Assist in identifying high-value keywords for on-page optimization, content creation, and link-building.
• On-Page SEO: Help optimize website content, meta tags, headings, and images for better search engine rankings.
• Content Strategy: Collaborate with the content team to ensure that SEO best practices are followed during content creation.
• Link Building: Assist in developing strategies to acquire high-quality backlinks from relevant websites.
• SEO Audits: Help perform audits of website pages to identify areas for improvement and assist in executing fixes.
• Analytics & Reporting: Use tools like Google Analytics, Google Search Console, and others to monitor traffic, rankings, and performance metrics, and assist in creating reports.
• Competitor Analysis: Analyze competitor websites to identify SEO strengths, weaknesses, and opportunities.
• Stay Updated on SEO Trends: Keep up to date with the latest SEO trends, algorithm changes, and digital marketing strategies.

Qualification:

• Must be graduate from any field.
• Certification in Digital Marketing.
• Strong Communication skills.
• Strong Writing Skills.

We are seeking a talented Python Developer to join our team and help us develop algorithmic trading strategies. The ideal candidate should have a strong background in Python programming, excellent logical reasoning skills, and a passion for finance.

Job Description:

1.Design mobile application interface design, navigation, and presentation along with developing

custom controls as required by the application.

2. Understand product development road map and execute rapidly to build mobile applications with

high quality.

3. Utilize native APIs to enable maps, in-app SMS and email features

4. Develop applications that controls handset resources

5. Able to lead and mentor team members

6. Troubleshoot to solve customer problems with help of Catalytic/firebase among other tools.

7. Deployment / Release understanding

8. Unit Testing

9. Good to have exposure to Kotlin, flutter, react native

10. Implement Deep Links and Notification Libraries

11. Understanding of battery/ram/network and other system resource saving strategies

• Minimum 2 years of experience working as Software/Solution Architect
• In-depth knowledge of enterprise integration patterns
• Expertise to help developing advanced cloud-based solutions like AWS, Google or Microsoft. Ability
• to plan, design and scale AWS cloud based implementations using the best practises recommended
• by Amazon
• Experience in software development and coding in various platforms (like Java, Python, Node.js,
• Angular, Kotlin, React, Swift etc)
• Experience with relational and NoSQL databases
• Experience with enterprise service bus like Mule, Apache Camel is a plus
• Understanding of software quality assurance principles
• Outstanding communication and presentation abilities

• Leads development of solution architecture , preparation of technical plans, in liaison with business
• assurance and project staff
• Develop high-level product specifications with attention to system integration and feasibility
• Working proactively to maintain a stable, viable architecture and ensure consistency of design across
• projects within the programme
• Collaborate with other professionals to determine functional and non-functional requirements for
• new software or applications
• Ensures that technical strategies, policies, standards and practises are applied correctly working
• proactively to maintain
• Use tools and methodologies to create representations for functions and user interface of desired
• product
• Provides guidance on technical aspects of the solution development and integration
• Ensure software meets all requirements of quality, security, modifiability, extensibility etc.
• Ensures that appropriate tool and method are available, understood and employed in the
• architecture development

Desired Candidate Profile

• Firm grasp of the JavaScript (and TypeScript ) language and its nuances
• Knowledge of (functional or object-oriented) programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools.
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites.