11+ Strategic service management Jobs in India

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Location: Mumbai, Andheri

Work Mode: WFO(Monday- Friday)

Notice Period: Immediate/30 Days

Job Summary: Focus on supporting audit processes with regulatory bodies including RBI, Banks, and other financial institutions. Maintain compliance with multiple frameworks such as ISO 27001, PCI-DSS etc. Conduct regular internal security assessment & provide InfoSec training.  

Required Skills and Knowledge

Working knowledge of:

• Information security concepts and principles

• Basic networking and system security

• Windows and Linux operating systems

• Common security tools and technologies

• Audit management systems

Compliance knowledge & understanding of:

• ISO 27001 framework and implementation

• Data protection regulations

• PCIDSS requirements and controls

• RBI's Cyber Security Framework

• Banking sector regulatory requirements

Required Experience /Qualifications

2-6 years of experience in information security, audit, or compliance roles

• Previous exposure to regulatory audits is highly desirable.

• Experience in banking/financial services sector is a plus

• Bachelor’s degree in computer science, Information Technology, Information Security, or related field.

Certifications (Any one of the following preferred):

• CompTIA Security+

• CISA

• ISO 27001 Lead Auditor

• Other Industry Certifications 

Principal Duties/Responsibilities

• Act as a liaison between external auditors and internal teams during regulatory audits.

• Coordinate with RBI auditors, banking auditors, and other regulatory bodies.

• Prepare comprehensive audit evidence packages according to regulatory requirements.

• Maintain audit calendars and tracking systems for various regulatory assessments.

• Create and maintain audit trails for all regulatory interactions.

• Assist in maintaining compliance with multiple frameworks: Payment Card Industry Data Security Standard (PCIDSS) ISO 27001 Information Security Management System RBI's Cyber Security Framework Banking regulatory requirements

• Help conduct regular internal assessments against compliance requirements.

• Support the implementation and documentation of security controls

• Monitor compliance status and help prepare compliance dashboards

• Support internal security assessments and reviews: Access control reviews User privilege assessments Security configuration reviews

Policy compliance checks

• Document security findings and observations

• Help create and maintain security control documentation

• Perform risk assessment.

• Support vulnerability assessment and penetration testing coordination • Contribute to the development of audit checklists and templates

• Keep updated with latest regulatory requirements and security standards

Location: Kolkata

Work Days: Monday - Saturday

Educational Qualification: Graduate in any discipline (Business/Marketing preferred)

Compensation: Up To 4LPA (Inclusive of Variable Pay + Incentives)

Reporting Team: Reports to Sales Manager / Business Development Head

Experience: 6+ months of experience

About the Role

Are you someone who loves connecting with people, thrives on achieving targets, and want o grow fast in a performance-driven environment

At Study Buddy, we help students studying abroad unlock their full academic and career potential. We're expanding rapidly and are looking for Business Development Executive who are passionate about sales, communication, and helping students make the right choices.

Key Responsibilities:

• Engage with inbound leads (students and parents), understand their needs through detailed consultations.
• Pitch and sell relevant services with empathy and conviction — every call you make has the potential to change a life.
• Own the sales funnel: manage and nurture your leads, follow up regularly, and close deals.
• Collaborate with marketing and service teams for seamless client onboarding
• Undate CRM systems accurately and submit weekly reports on performance and learning.
• Participate in team sales sprints, campaign brainstorms, and performance reviews.
• 
  

You Are a Great Fit If You Are:

• A recent graduate or have up to 2 years of experience in B2C inside sales or tele-
• Fluent in English, confident on the phone, and persuasive in communication.
• Motivated by targets and performance-linked rewards.
• Quick learner, coachable, and enthusiastic about working in a fast-paced startup
• environment.
• Familiar with CRMs and Excel (or a fast learner)

Company Profile:

EaseMyTrip embarked on its journey in 2008, initially focusing on the B2B2C (business to business to

customer) distribution channel, offering travel agents access to its website to facilitate the booking

of domestic airline tickets, thus catering to India's offline travel market. Subsequently, leveraging its

stronghold in the B2B2C channel, the company expanded its operations into the B2C (business-to-

customer) distribution channel in 2011, primarily targeting the growing travel requirements of the

Indian middle-class population.

About the role

EaseMyTrip is looking for enthusiastic and motivated Marketing Interns to support various functions

within the marketing team. This is a great opportunity for students or recent graduates who want

hands-on experience across different areas of digital marketing.

Roles & Responsibilities

 Assist in writing blogs, website content, app copy, email content, and social media posts.

 Conduct basic research to support content ideas and campaign briefs.

 Help with ideation, scheduling, and posting across platforms.

 Coordinate with design teamsfor creatives and track approvals.

 Support the team with campaign monitoring, keyword research, competitor checks, and

basic reporting.

 Assist in tracking spends, creatives, and performance dashboards.

 Help with email/SMS/push notification campaign setup and QA.

 Track user segments, campaign performance, and communication calendars.

 Maintain trackers, collate data, and support campaign documentation.

 Assist in cross-team coordination and routine admin tasks.

Qualifications:

 Students in their final year or recent graduates (Marketing, Mass Comm, Business, or related

fields).

 Strong interest in digital marketing, content, or brand communication.

 Good written and verbal communication skills.

 Basic understanding of social media platforms and digital channels.

 Comfortable with Excel/Google Sheets.

 Organized, proactive, and eager to learn.

Position Overview:

We are looking for a talented and self-motivated Back-end Developer to join our development team. The ideal candidate will be responsible for writing clean, efficient, and maintainable code that enhances workflow organization and automates various internal processes within the organization. The role involves continuous improvement of our software solutions to save man-hours and ensure overall organizational efficiency. Key tasks include development, testing, debugging, troubleshooting, and maintenance of both new and existing programs.

Key responsibilities:

1)    Software Development: Write clean, efficient, and maintainable code/flows that automate internal processes and improve workflow efficiency.

2)    Testing and Maintenance: Perform testing, debugging, troubleshooting, and daily maintenance of created or integrated programs.

3)    Adherence to Standards: Follow preferred development methodologies and adhere to organizational development standards.

4)    Team work: To work closely with other team members to ensure the successful implementation of projects. Maintain clear and concise documentation of code, APIs, and software components to aid in knowledge sharing and future development.

5)    Stay Current: Keep up to date with the latest developments in the Python, RPA ecosystem and engage in best practices of software engineering.

Greeting from DevCare Solutions!!!

Job Description:

We're looking for an experienced US Healthcare Recruiter to join our team. The ideal candidate should have a stable profile and prior experience with RN, LPN, LVN, CNA,STNA roles. This on-site position offers flexibility and a dynamic work environment. Functional Area: IT – Software Candidate Requirement Position: US Healthcare Recruiter

Location: Chennai (On-Site - WFO)

Experience: 0.6-3 Years

Requirement: US Healthcare experience is a must. Experience: 1 - 3 years Qualification: Graduate in Education

About us:

Devcare Solution is a place where a best-in-class working environment, professional management, and opportunities to learn exist bundled with exceptional rewards. It is ready to take more on board for all those who deserve a dream career. The team is full of good spirits complimenting each one's brilliance at workplace. Needless to say about the interesting projects, you for sure will gain an enriching positive experience every moment.

Name of the company: DevCare Solutions

Year of establishment: April 19th, 2005

Company address: No 4, Ram complex, Padasalai Street, Urapakkam, Chennai 603210

It's Complete US Shift Onsite

Shift Timing will be 7.00pm to 4.00am IST

Cab: Pick and Drop Available

Dinner will provided in the company

www.devcare..com

We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.

Location: HSR Layout, Bangalore

About Contlo:

Contlo is an AI native marketing platform that enables modern fast-growing businesses to leverage their brand's own generative AI Model to run & optimize end-to-end marketing. Help them drive customer retention via personalized campaigns and automated customer journeys using contextual Generative AI marketing capabilities across customer touchpoints.

Contlo is the global leader in AGI(Artificial general intelligence) tech by operating at both application layer and also in the AI infra layer(SuperAGI). We have leading ai researchers and engineers working to build new foundational model & other autonomous agentic capabilities

Immediate / Early Joining Required

Position Overview:

As a Market Research Specialist, you will play a key role in supporting our market research efforts by gathering, analyzing, and interpreting data to provide actionable insights for decision-making. You will collaborate closely with cross-functional teams to conduct comprehensive research on industry trends, competitor strategies, and market opportunities.

Responsibilities:

• Conduct thorough market research using various tools and methodologies, including online databases.
• Gather and analyze data to identify key market trends, customer preferences, and competitive landscapes.
• Utilize statistical analysis software and data visualization tools to interpret data and present findings in a clear and actionable format.
• Collaborate with internal teams to define research objectives, develop research methodologies, and execute research projects.
• Assist in the preparation of reports, presentations, and other materials to communicate research findings to stakeholders.
• Stay informed about industry developments, emerging technologies, and best practices in market research to continuously improve research processes and methodologies.
• Support sales and business development teams with market intelligence, competitive analysis, and lead generation activities.
• Maintain accurate and organized records of research findings, data sources, and methodologies used.

Qualifications:

• Bachelor's degree in Business, Marketing, Economics, Statistics, or a related field.
• 2+ year of experience in market research, business analysis, or a related field.
• Proficiency in using market research tools and databases.
• Strong analytical skills with the ability to interpret complex data and generate actionable insights.
• Excellent written and verbal communication skills, with the ability to present findings to diverse audiences.
• Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
• Ability to work independently and collaboratively in a fast-paced environment.

Review requirements, design specifications and propose solution and have discussion before implementation

Work with team leads on the requirements and create estimates against those requirements

Deliver projects on time in an agile and continuous development environment

Writing tests in a client-side test framework such as Jest, Jasmine, Mocha, etc.

Work withQA team for resolving issues

Report status with tools like JIRA to stakeholders

• 3-5 years of work experience developing complex software
• Minimum 2years sound experience with back-end development in Java-script frameworks like loopback, Express, etc
• A solid understanding of core Javascript principles and its fundamentals
• Familiarity with popular Javascript tools, frameworks and design principles, and enjoy staying up to date with the changing Javascript ecosystem
• Strong communication skills across the board, with a passion for finding and sharing best practices and driving.

• Javascript • Node • Express • Loopback • OAuth • API Development
• Plus Points • Knowledge of Go, Ruby, Python, Closure or any other languages • Test Driven Development (TDD) • Knowledge of front-end development