11+ Strategic service management Jobs in India
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Job Description
AVP-Professional Services APAC & EMEA
Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.
The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.
Key Responsibilities
- Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
- Own the APAC and EMEA services forecast and pipeline
- Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
- Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
- Ensure customers are taken live within the promised timeframe
- Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
- Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
- Work closely with the product development team to share client feedback and for post-implementation reviews
- Track key metrics and KPIs related to implementation success
- Identify implementation areas that can be automated and work with the product or customer success teams to automate them
- Up-sell / cross-sell Acqueon’ product or services wherever applicable
Key Capabilities
- A bachelor’s or master’s degree in engineering or technology
- 12+ years of mandatory experience in Implementation world class products
- Ability to manage multiple clients and projects/tasks simultaneously
- Proven experience managing pipelines and operational forecasts
- Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
- Exception problem solving and solutions skills
- Customer success-oriented attitude
- Excellent written and oral English skills
- Understanding of how cloud-based applications are delivered and consumed
- Understand of unique features and challenges of SaaS applications
- Exceptional critical thinking skills is a plus
- Flexibility to travel is required
- Timely execution-oriented professionals will be preferred
- Focus on quality and attitude to excel will be a big plus
- He/She should have experience in contact center domain
Location
Bangalore
About Acqueon
Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.
Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com
- Strong B2B Product Manager Profiles
- Mandatory (Experience 1) - Must have 4+ years of experience with 2+ years as a Product Manager
- Mandatory (Experience 2) - Must have experience working in early-stage products (with early stage startups or in big startups/companies driving 0-to-1 product development and building MVPs)
- Mandatory (Experience 3) - Must have hands-on experience in writing PRDs, BRDs, user stories, and maintaining product documentation for cross-functional teams.
- Mandatory (Company) - Product companies only (B2B preferred)
Preferred
- Preferred (Experience) – Prior experience as a developer or tech role is a plus
Company: Torrent Power Ltd
Location: Ahmedabad
Profiles: FICO (AM – FICO (Integration/Implementation Consultant)
Experience - 6+ years (Relevant)
Full time- Required
CTC: Upto 20Lpa
Job Description:
SAP FICO Implementation and Functional Support
• Conceptualizing & Mapping of all Business Scenarios
• Functional support for all SAP FICO Modules including Product Costing
• Expertise in integration with all other SAP R3/ISU modules
• Understanding & knowledge of MDM
• Having expertise & understanding the migration activity
• SAP IS-U Developments
• Preparing Functional & Technical Specification Document
• Implementation/Execution of development logic
• Technical / Functional testing of IS-U FICO developments
• SAP Roles & Authorization
• Role creation according to requirement and assignment of Role to user
Angular (2+)
React.js
Javascript
HTML/CSS● Developing user-facing features using ReactJS and Redux
● Building reusable components and front-end libraries for future use
● Translating wireframes and mockups intto high-quality code
● Optimizing components for maximum performance across a vast array of web-capable
devices and browsers
● Contribute to all phases of the development lifecycle.
● Write well designed, testable, efficient code.
● Support continuous improvement by investigating alternatives and technologies and
presenting these for architectural review.
● Work in an Agile model, maintaining and following the Sprint cycles, plans and ensure
product quality.
Skills and Qualifications:
● Thorough understanding and experience of Angular 5/6/7 and its core principles
● Strong proficiency in JavaScript, including DOM manipulation and the JavaScript
object model
● Familiarity with newer specifications of ECMAScript (preferably ES6) API.
● Understanding of CSS box model.
● Experience in writing modular and maintainable code.
● Experience with data structure libraries (e.g., Immutable.js)
● Experience with RESTful APIs
● Knowledge of modern authorization mechanisms, such as JSON Web Token
● Familiarity with modern front-end build pipelines and tools
● Experience with front-end development tools such as Babel, Webpack, NPM, etc.
● Ability to understand and translate business requirements into technical requirements
● A knack for benchmarking and optimization
● Familiarity with code versioning tools (such as Git, SVN, and Mercurial)
Job Description - UI Developer
● Experience with popular React.js workflows (such as Flux or Redux) is good to have
● Good and Effective communication Skills
JavaJob title : Backend Engineer
Location : Remote
Job Description
- Responsibilities:
- Execute on the software development strategy to improve our dynamic highly distributed system
- Understand and implement software development/engineering lifecycle concepts to drive features from conception to delivery
- Collaborate closely with the product management, architects and dev-ops to achieve quality releases
- Work hand-in-hand with customer support, documentation and downstream teams to enable customer success
- Make appropriate trade-offs to optimize time-to-release while maintaining performance and scalability requirements
- Be able to clearly communicate goals and desired outcomes to internal project teams
- Interview, mentor and coach new team members
Skills :
Requirements:
- BS/MS in Computer Science/Engineering with 8 years or equivalent experience
- Be a self-starter, able to learn independently and adapt quickly
- Advanced-level of experience as hands-on Core Java Software Engineer in a distributed/cloud-based product
- Solid experience with Spring framework, Rest API, MongoDB, ElasticSearch, Kubernetes and Docker
- Cloud Experience (AWS, Google Cloud, Azure)
- Strong experience and knowledge with Micro services, distributed processing systems, and performance optimization
- Experience with Agile development process and embrace Agile methodologies
- Strong believer of automation test and strive for higher code coverage
- Can-do attitude on problem-solving, quality and ability to execute
Education
- BS/MS in Computer Science/Engineering with 5 years or equivalent experience
Java
Spring BootKapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.
Roles & Responsibilities :
* Proven experience in Java8, Spring Boot, Microservices/API
* Strong experience with Kafka, Kubernetes
* Strong experience in using RDBMS (Mysql) and NoSQL.
* Experience in working in Eclipse / Maven environments.
* Hands-on experience in Unix / Shell scripting.
* Hands-on experience in fine-tuning application response/performance testing.
* Experience in Web Services.
* Strong analysis & problem-solving skills
* Strong communication skills - both verbal and written
* Ability to work independently with limited supervision
* Proven ability to use own initiative to resolve issues
* Full ownership of projects/tasks
* Ability and willingness to work under pressure, on multiple concurrent tasks, and to deliver to agreed deadlines
* Eagerness to learn
* Strong team-working skills
Google Analytics- Structuring campaigns and ad groups, and determining the best settings
- Conducting social media audits to ensure best practices are being used
- Coordinating with the sales team to create marketing campaigns
- Monitoring key online marketing metrics to track the success
- Optimizing content for the website and social media platforms
- Analyzing campaign metrics/data and providing interpretation and suggestions for improving performance
- Ensuring that the brand message is consistent
- Executing new and creative collaborations among technologies and platforms
- Determining what content will reach customers
Skills and Qualifications
- Bachelor’s degree in any discipline is required
- Exceptional knowledge and experience in lead generation/performance marketing on Google and Facebook
- Analytical mindset with experience in Google Analytics and Google Tag Manager
- Minimum 1 year of proven work experience
- Ability to work independently and in a team environment
- SEO, SEM Knowledge
- Google AdWords and Facebook Ads
- Knowledge of PPC
- Campaign Delivery
- Managing Campaign Budgets
- Campaign optimization
Focusing on the ever-growing demand in the food industry, our client acts as a neighbourhood artisan bakery at a national scale. The main concept here is to provide freshly baked, high-on-quality, authentic European bakery products and breads. Their products include sourdough loaves, artisan breads, croissants & rolls, freshly baked cookies, cakes, premixes etc.
Headquartered in Mumbai, our client was co-founded in 2013 by a husband and wife duo, one of whom is an IIM-Ahmedabad graduate and the other is an internationally trained baker.
Starting with 4 bakers in 2013 and growing over time, today, our client prepares more than 10,000 loaves of bread a day and their creations are shared with all of India.
As a Marketplace Manager, you will be responsible for generating revenue in the Marketplace vertical across all E-commerce platforms as per the company’s business plan.
What you will do:
- Devising a strategy unique to each E-commerce portal
- Developing a team under them responsible for different accounts and activities
- Developing relationships with the customers i.e Category Managers of E-commerce companies
- Finalizing and executing JBP (Joint Business Plans) on an annual basis with each marketplace and Category Manager
- Getting timely POs and ensuring quantities are in line with targets
- Ensuring expiry and return is capped or within the company’s targeted limit
- Ensuring visibility of the brand and the product on all E-Comm/ Quick - Comm portals
- Designing and running marketing campaigns on these portals and reporting its ROI with analytics
- Ensuring timely payments
Desired Candidate Profile
What you need to have:- Ability to establish a healthy working relationship with their counterparts in customer companies
- Strong communication, leadership and interpersonal skills
- Demonstrated creative and critical thinking skills
- Ability to work on multiple projects simultaneously
- Strong in Microsoft Excel, Google Sheets and PowerPoint etc
- Positive approach to problem solving
iOS App Development
Swift
Objective CJob Description:
1. Design and build an advanced application for the iOS platform
2. Work with outside data sources and APIs
3. Work on unit-test code for robustness, including edge cases, usability, and general reliability
4. Work on bug fixing and improving application performance
Skill(s) required
1. Xcode
2. Swift
3. iOS
AngularJS (1.x)Angular (2+)React.js
NodeJS (Node.js)
MongoDBJob Description
Hands on Experience in Angular4 with Node.js
You will get hands on experience in latest technologies and skills like AngularJS, ReactJS, NodeJS, MongoDB, REST API etc.
Good understanding of how web applications work.
Expert knowledge in HTML, CSS, JavaScript, jQuery, Bootstrap
We need a passionate candidate who is looking for the next level of career growth in a fast-paced, learning based and merit-driven work environment.
NodeJS (Node.js)Javascript
Elastic Search
Amazon Web Services (AWS)Aimed at building a massive parallel economy, This For That, is looking for highly driven engineers to build out a world class product. The product is in its early stages so there’s a lot to learn and build from scratch. You will get to work alongside seasoned business and marketing professionals and become part of the core engineering team.
Ideal skills:
1) 2-5 years of professional JavaScript development experience
2) Understanding of asynchronous programming and its quirks and workarounds
3) Comfortable working through the entire stack from the user interface through systems levels
4) Understanding accessibility and security compliance
5) Strong Logical and Analytical Skills
6) Experience in consuming web services (REST) and processing data (JSON)
7) Experience with SQLite, NoSQL, Redis or other databases
8) Proven experience in building API services using NodeJS Express and related frameworks
9) Good understanding of NodeJS asynchronous runtime
10) Good understanding of JS concepts on callbacks and closures
11) Experience in debugging issues related to memory leaks
12) Experience in building highly scalable and high throughput services with sub-second response times
13) Experience with ElasticSearch/Solr
14) Experience working in a collaborative team environment
15) Ability to understand and analyse issues across multiple vendors and interfaces
16) Experience with NoSQL queries
17) Experience with AWS
18) Experience in managing/mentoring small teams
In depth knowledge of all of the above is not mandatory but the nature of the work will involve learning and getting involved with all of the above. You would be working directly with key members of the management team to define and drive technical strategy.
Experience in the mobile space is mandatory. Please only apply if you have been part of building a mobile product. Since our product is mobile only, it is essential that you understand implications on the front end.
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