
Digital Marketing Strategist
at Connecting people on a global platform to hire. (T1)
- Develops unique strategies and builds upon current client strategies within the digital arena to meet/exceed objectives.
- Executes projects to be high quality, on-time, and cost-effective/on budget.
- Fosters timeline development and monitors progress, ensuring deadlines are met.
- Manages overall project scope and ensures staffing assumptions adhere to a budget.
- Develops strong, trusting relationships between clients and agency partners, providing leadership and support during strategy, ideation, and execution.
- Manages client expectations, bringing issues/concerns to clients' attention before they become problems, offering potential solutions, and advising of potential delivery delays.
- Manages work and professional development of assigned project manager(s)
- Works with project managers to ensure the team is aligned with client requirements.
- Proactively keeps abreast of assigned clients' marketing and media plans, and provides technological solutions including rich media, site optimization, promotional ideas, mobile, social networks, viral, etc.
- Writes communications briefs, ensuring that creative and media are effectively integrated.
- Manages research studies that yield rich insights into consumer online behavior and key motivational/attitudinal behavior.
- Develops a total understanding of online target audience and mindset modes.
- Writes and transmits conference reports to clients and agency teams.
- Reviews statements and estimates of work prior to client review.
- Provides campaign performance reporting and analysis to clients.
- Ensures accountability is established during the project planning process.
Skills/Requirements:
- 5-10 years of full-time experience in digital marketing or advertising (digital experience required)
- Superior communication skills, both internal and client-facing
- Strong relationship management, organizational, and project management skills
- Ability to work effectively with a variety of internal teams and business groups, including Creative, Media and Technical Delivery Specialists
- Ability to identify opportunities for growth and incremental opportunities with client partners.
- Strong interest in technology or digital marketing
- Bachelor’s degree or equivalent in a related field.

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ABOUT THE JOB:
Job Title: Customer Success Executive
Location: Bangalore, Chennai
Job Type: Full-time
Company: Gigadesk Technologies Pvt. Ltd. [Greatify.ai]
Eligibility: 1–5 Years experience in handling ERP solutions in a Customer Success or client-facing role, preferably within EdTech or educational institutions.
COMPANY DESCRIPTION:
At Greatify.ai, we are transforming educational institutions with cutting-edge AI-powered solutions. Our platform acts as a smart operating system for colleges, schools, and universities—enhancing learning, streamlining operations, and maximizing efficiency. With 100+ institutions served, 100,000+ students impacted globally, and 1,000+ educators empowered, we are redefining the future of education.
WEBSITE: https://www.greatify.ai/
JOB DESCRIPTION:
As a Customer Success Executive, you'll be the strategic partner to our clients, ensuring seamless onboarding, fostering long-term engagement, and driving measurable impact through our EdTech products/services. The role involves conducting tailored training sessions, analyzing user adoption metrics, and proactively resolving challenges to enhance both learning effectiveness and operational performance. Through close collaboration with product, support, and sales teams, the Customer Success Executive serves as the voice of the customer, helping shape future innovations that improve scalability, accessibility, and the overall learning experience.
KEY RESPONSIBILITIES:
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● Ensure a smooth transition from the sales team to customer success.
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● Gather feedback and insights from customers and relay them to internal teams.
● Influence product roadmap and service improvements.
● Advocate for the customer internally.
KEY SKILLS:
● Excellent communication & interpersonal skills
● Strong problem-solving and critical thinking
● Empathy and customer-centric mindset
● Project management and organizational abilities
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Join us at Greatify.ai and make a lasting impact on the Edtech Industry.
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