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As a customer success manager, your goal will be to provide outstanding customer service to
our clients by developing effective customer service procedures, implementing customer loyalty
programs, and Improve customer experience and customer satisfaction (Customer Love
metrics)
Responsibilities
● Be the single point of contact for all your customers from the time they sign the contract.
● Establish a trusted relationship with them and help them succeed with QDC through
product adoption and delivering the value promised.
● Understand the customer’s goals, org structure, key challenges, and define their
success.
● Work with sales and onboarding team to plan and execute a seamless customer on-
boarding process, ensuring a smooth ‘go live’.
● Identify customer insights and pain points and help shape the product roadmap by
providing active feedback to the product team.
● Proactively identifying and prioritizing resources and effort according to perceived risk,
potential growth, strategic value and renewal timeframe, making sure subscriptions are
renewed timely.
● Monitor at-risk customer behaviour and carry out activities to retain them.
● Own churn and expansion for all your accounts.
● Identify opportunities for portfolio growth and contact customers for upsells.
● Work towards turning customers into advocates of QDC.
● Collaborate with the Marketing team to build customer case studies, testimonials, and
referrals.
What are we looking for?
Attitude
● Empathy
● Positive Attitude
● Organized
● Process Driven
● Coachable
● Patience
● Metrics Driven
Skills
● Ability to explain in uncomplicated/ simple language
● Attentive and Listening Skills
● Effective Negotiator
● Creative Problem Solver
● Comfortable with huge data and analytics
What an ideal candidate looks like
● At least 2+ years of work experience in a customer-facing role such as Customer
Success, Account Management and Sales, etc.
● Ability to understand a software product and its nuances very well.
● Excellent written and verbal business communication skills.
● Strong problem-solving skills, technical and analytical aptitude with the ability to quickly
learn and adopt technical products.
● Ready to work during US hours - in future
What you can expect in the next 12 months
Within 1 month -
You should have acquired a good knowledge of the laundry
domain, QDC product and process that we follow.
- You should have spent a day at the laundry store to get live
hands-on experience.
- Have a one-one chat with every member of the Quick Dry
Cleaning team so you get to know everyone well and understand
each other.
- Start owning the renewal process with the help of peers.
Within 3 months
- You should be able to manage the portfolio assigned with some
dependencies on your peers.
- Should start working towards the identification of possible
opportunities in terms of expansion of the accounts.
- Participate in conversations regarding process refining.
- Should be able to independently handle complex sets of queries
related to the product.
- Track and hit key implementation milestones.
Within 6 months
- You should be able to independently manage the portfolio
assigned.
- Should be able to define the expansion targets for your portfolios.
- Should be able to add value to the overall process alignment
owning some initiatives.
- Provide feedback to Marketing, Sales, Support, Success and
Engineering teams to further improve product.
Within 12 months
- Participate in interviewing and hiring, as a way to influence team
growth and show QDC values and drive our culture.
- Deliver and present metrics related to success and show
improvements.
Position Overview:
We are seeking a dynamic and ambitious Management Trainee to join our team as a Business Development professional specializing in marketing automation products and software services. This role will provide you with a unique opportunity to gain hands-on experience and develop a deep understanding of marketing automation solutions, while contributing to the growth and success of our organization. As a Management Trainee, you will receive comprehensive training and mentorship to develop your skills and knowledge in the field of business development.
Responsibilities:
1. Gain a deep understanding of our marketing automation product and software services, including their features, benefits, and applications.
2. Collaborate with the Business Development team to identify and qualify potential leads, converting them into potential opportunities.
3. Conduct market research to identify industry trends, competitor analysis, and customer needs to inform sales and marketing strategies.
4. Assist in the development and execution of lead generation campaigns, utilizing email marketing, social media, and content creation.
5. Contribute to the creation and delivery of sales presentations, proposals, and product demonstrations to potential clients.
6. Participate in sales meetings, trade shows, and industry events to represent the company and generate leads.
7. Build and maintain strong relationships with existing and potential clients to maximize customer satisfaction and retention.
8. Monitor and report on sales activities, performance metrics, and progress towards goals on a regular basis.
9. Collaborate closely with the Product Development team to provide feedback on customer requirements and contribute to product enhancements.
10. Continuously update your knowledge of marketing automation trends, industry best practices, and competitor offerings.
11. Travel internationally as required to meet with clients, attend conferences, and explore new business opportunities.
Qualifications:
1. MBA in Marketing or similar field
2. Computers at Bachelors. Understanding of programming is a plus but not mandatory.
3. Strong passion for technology, software services, and marketing automation.
4. Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non-technical audiences.
5. Self-motivated and goal-oriented mindset, with a demonstrated ability to take initiative and work independently.
6. Strong analytical and problem-solving skills, with the ability to think strategically and make data-driven decisions.
7. Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
8. Proficiency in Microsoft Office Suite and CRM software.
9. Prior experience in business development, sales, or marketing is a plus, but not required.
Benefits:
1. Comprehensive training and mentorship program to develop your skills in marketing automation and business development.
2. Opportunity to work with a highly talented and collaborative team in a fast-growing industry.
3. Exposure to cutting-edge marketing automation technologies and software services.
4. Competitive salary package with performance-based incentives.
5. Health insurance, retirement plans, and other benefits as per company policy.
6. Ongoing learning and professional development opportunities.
Note: This job description is a general outline of responsibilities and qualifications. It may be subject to revisions or additions based on the evolving needs of the company.
Hey Folks!
We are hiring java developers with Core java-7/8, microservices, springboot, oops, RestAPI and SQL skills.
They have partnered with major airlines and entertainment brands such as Disney Theatrical Group, Qantas, Iberia, Alaska, Malaysia Airlines, Vistara, IndiGo, Volaris, and others. Their platform offers innovative tools to drive revenue, operational efficiency, and digital shopping conversion.
Job Profile:
The Customer Success Manager will be a global evangelist for the platform and ensure all customers understand the value that the platform offers.
You will be the primary point of contact to ensure customers implement and derive maximum value from the platform.
Owning every aspect of the lifecycle of a customer ; working with them through implementation, launch, ongoing account support, and working with the Director of Customer Success to eventually grow the relationship.
Building strong relationships with our customers and influencing key decision-makers to adopt our best practices.
Understanding the specific goals of our individual customers, and how our platform can help them achieve those goals.
Collaborating with the engineering team to communicate the critical priorities of our customers, and to relay back appropriate timelines for completion.
Maintaining regular communications (usually weekly) with customers, providing them with success metrics, gathering feedback for product enhancements, and understanding any of their concerns.
Managing the majority of written and verbal communication with our customers, both when things are going well and when they aren't.
Performing detailed analysis to drive actionable insights for our customers.
Keeping track of potential risks with our individual customers, developing mitigation strategies, and taking ownership of the outcome.
Available to work at hours suitable to our customers in a broad range of time zones
Travel will be required. We estimate 1-2 weeks of international travel per month.
Requirements:
A demonstrated track record of success as a Customer Success Manager, ideally with an early-stage SaaS company working with a smaller group of clients and large deal sizes
Strong written and verbal skills, comfort navigating uncomfortable situations, exceptional "diplomacy" skills and emotional intelligence
An advanced level of Excel knowledge (experience in QuickSight, think-cell and SQL are a plus)
Familiarity with (or a strong interest in) the airline/travel / entertainment industries is desirable
English fluency, and fluency in Spanish and/or Portuguese not required but are a plus


Play an active role in an agile team responsible to build a large and continuously growing rating software
Contribute to a pleasant as well as productive cooperation with the software development team and the product owners
Developing PHP applications based on the Laravel framework or any other PHP framework
Actively contribute to continual improvement by suggesting improvements
Writing clean, high-quality, high-performance, maintainable code
Design and implement automation for various test suites
Clear possibility but no necessity to contribute for all phases of software development process from technical design and delivery estimates to implementation, testing, defect management and support
Required Skills:
Sound professional experience in development of modern web applications with agile methods (Scrum)
Recent and 1-3 years of profound experience with Laravel or CodeIgniter
or anyother frame work
Expert level in PHP 7/8
Experience in SQL/MySQL
You are adept in handling REST APIs
Good knowledge of tools like npm, webpack
Excellent problem-solving and analytical skills
Experience architecting complex systems with pragmatic use of design patterns and SOLID principles
Fluent English language skills, both written and oral
We are all in the quest to create a positive movement, a movement aimed at reducing the gap between a consumer & a farmer, a movement that gives consumers access to safe & non-toxic farmer's produce, a movement that is uplifting the farmer community.
Today we are proud to say that we are connecting 1500+ farmers to urban consumers. We envisage our brand to go global soon, post creating a cemented presence in India.
We are not looking for job-seekers, we are looking for impact-creators with a go-getter attitude. We are looking for dynamic individuals who are honestly driven by the cause and are customer-obsessed, be it our end-user, farmer, vendor, or even our internal community.
Key Responsibilities:
- Plan, test, and execute mobile app marketing campaign and are responsible for Web/App Growth.
- Develop and execute App Store Optimization strategies
- Manage all digital marketing channels (e.g. Mobile, blogs, and social media) to ensure brand consistency
- Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
- Develop specific campaigns to create and maintain high levels of customer interaction
- Oversee our social media accounts
- Plan, execute, and measure experiments and conversion tests
- Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points
- Forecast sales performance trends and act proactively to increase our market segment
- Liaise with Product, Design teams to increase client satisfaction through cohesive strategies. Monitor competition and provide ideas to stand out
- Stay up-to-date with digital technology developments
Candidate Profile:
The ability to think strategically and drive execution is essential. Ideally, we are looking for a Mobile Marketing professional who has planned and managed marketing campaigns that promote a company's brand. Also worked on planning campaigns, analyzing metrics and Identifying trends.
- 3 - 5 years of experience in Mobile marketing campaigns, google ad words, social media and display advertising
- Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
- Experience in optimizing landing pages and user funnels
- Experience with A/B (Multivariate experiments)
- Knowledge of website analytics tools (e.g. Google Analytics, Branch,Appsflyer and others).
- Working experience with creative and marketing agencies
- Experience in setting up and optimizing Google Ad words campaigns Strong analytical skills and data-driven thinking
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
- Developing and managing key customer accounts, understand customer needs through regular customer visits to ensure customer value is achieved
- Putting together a plan to leverage existing and future business opportunities
- Establishing and overseeing internal budgets with the company and external budgets with the client
- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
- Periodically resolving key client issues and complaints
- Collaborating with relevant internal cross functional teams to ensure key clients needs are met.
- Ensuring accuracy of forecast by using key account metrics.
- Monitoring and reporting market information to present to key stakeholders
- Being responsible for order planning and inventory management
- Generating regular MIS on Sales Performance of each product and recommending upgradation in SKUs, introduction of new SKUs, analysis of price points and competition product tracking
- Regularly visiting market to understand geographical needs and gap in portfolio
What you need to have:
- Degree/ Diploma preferably in Business or equivalent with at least 3 years of B2C experience
- Understanding of B2C and B2B business environment
- Strong product knowledge and networking skills
- Prior experience in key account management and end customer engagement
- Business acumen with strong influencing and negotiation skills
- Independent, self-motivated with excellent interpersonal and communication skills
- Design and develop features using Java, Spring, and Hibernate
- Ability to design database schema, develop views and stored procedures
- Maintain existing software systems by identifying and
Correcting software defects.
- Review and analyse business requirements and provide technical software defects.
Key Skills:
- Good understanding of algorithms, data structures & design patterns
- Thorough understanding of core Java, Spring framework
- Experience with Spring Boot to bootstrap applications
- Good understanding and working experience with RESTful web services
- Knowledge of modern authorization mechanisms, such as JSON Web Token and OAuth2 - Familiarity with code versioning tools such as Git, etc.
- Self-starter who can think outside of the box, and come up with a solution to resolve and mitigate complex problems
- Experience working in an Agile development environment using methodologies like Scrum and tools like JIRA, Confluence, etc Experience.Comfortable with MYSQL,Mongodb
Role & Responsibilities:
- Design and develop features using Java, Spring, and Hibernate
- Ability to design database schema, develop views and stored procedures
- Maintain existing software systems by identifying and correcting software defects
- Review and analyze business requirements and provide technical feasibility and estimates
- 2-4 years of work experience developing Java-based backend applications. Around 1 year of work experience e using Spring Boot, Spring Cloud and Microservices.
We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
Responsibilities
- Integration of user-facing elements developed by front-end developers with server side logic
- Writing reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Integration of data storage solutions
Skills And Qualifications
- Strong proficiency with JavaScript
- Knowledge of Node.js and frameworks available for it
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Good understanding of server-side templating languages
- Good understanding of server-side CSS preprocessors
- Basic understanding of front-end technologies, such as HTML5, and CSS3
- Understanding accessibility and security compliance
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding fundamental design principles behind a scalable application
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit testses
- Proficient understanding of code versioning tools, such as Git
- candiates who built apps, workedd with companies, participated &won in hackathons only prefered



