Product Marketing Manager

• Preferably experience of Life & Non-Life Insurance products from Insurance Broking Company/Banca Insurance/Insurance Company.
• Candidate should have cleared Insurance Broking Exam (Optional), if not then after joining he/she will have to clear the exam on top most priority.
• Sound knowledge of Life/Non-Life Insurance products (Health, Motor, PA).

 Position: Operations Manager

 📍 Experience: 2-4 yrs

 📍 Location: Hyderabad

 📅 Notice Period: Immediate Joiners Preferred

Required Skills:

• Strong leadership and organizational abilities.
• Excellent communication and interpersonal skills.
• Analytical thinking and problem-solving capabilities.
• Proficiency in MS Office and operations management tools (e.g., ERP systems).
• Time management and multitasking skills.
• Decision-making under pressure.

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Role Description

This is a full-time on-site role for a Design Engineer at Rawmart in Pune. The Design Engineer will be responsible for performing day-to-day tasks related to design engineering, mechanical engineering, computer-aided design (CAD), and product design. They will collaborate with cross-functional teams to ensure effective design and implementation of projects.

Qualifications

• Design Engineering and Mechanical Engineering skills
• Proficiency in Auto Computer-Aided Design (CAD)
• Proficiency in SOLIDWORKS, Inventor, CATIA V5, AutoCAD Smart Draw floor and plant
• layout planning GD&T, DFM, DFA, DFS, DFMA
• Experience in Product Design.
• Proficiency in 2D & 3D Design.
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work collaboratively in cross-functional teams
• Bachelor's degree in Engineering or relevant field

About the Role

Kim.cc is building the AI-powered BPO of the future. As a Prompt Engineer, you will design,

refine, and optimize prompt systems that power our LLM-driven features—across agent

assistance, QA automation, ticket summarization, customer insights, routing, and voice/chat

workflows.

You will work at the intersection of language, product logic, and AI behaviour, shaping

how our AI systems reason, respond, and perform in real-world customer support

environments.

Key Responsibilities

Prompt Design & Optimization

● Craft high-quality prompts, instructions, workflows, and agent behaviours for

LLM-based features.

● Build, iterate, and optimize prompts for reliability, accuracy, tone, safety, and cost.

● Develop evaluation frameworks to test performance across edge cases, failure

modes, and regressions to ensure robustness.

LLM System Development

● Work closely with AI engineers to integrate prompts into chains, RAG systems, or

hybrid models.

● Create prompt-based pipelines for tasks like:

○ Chat/voice summarization

○ Classification & tagging

○ QA automation

○ Disposition prediction

○ Agent-assist suggestions

○ Multi-step reasoning & workflows

Data & Evaluation

● Analyze call/chat transcripts to identify patterns and refine prompt logic.

● Run A/B tests, prompt benchmarks, and track quality metrics (accuracy,

hallucinations, latency).

● Document prompt changes, rationale, and performance deltas.

Cross-functional Collaboration

● Partner with product, ops, and engineering teams to understand workflows and

problem statements.

● Translate business requirements into robust prompt systems.

● Build internal frameworks, libraries, and best practices for prompt engineering.

What You Should Bring

● Strong command over language, reasoning, and structured communication.

● Experience working with LLMs, prompt engineering, or NLP-based products.

● Familiarity with OpenAI APIs, Anthropic, HuggingFace, LangChain, or similar

ecosystems.

● Analytical mindset with the ability to test, measure, and improve AI outputs.

● Ability to think through real-world workflows and edge cases.

● Comfort working in a fast-paced startup environment.

Nice to Have

● Experience with Python for prototyping or evaluation automation.

● Understanding of customer support workflows or BPO operations.

● Exposure to RAG, embeddings, or LLM fine-tuning.

● Prior work in conversational AI, chatbots, or dialogue design.

About Merito :-

Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey will more than 2 decades of experience in recruitment, training, and coaching.

About the role :-

Do you have a mind that is both analytical and creative? Are you fascinated by how people use products and technology? We are seeking a Conversion Rate Optimization Specialist who embraces the combination of form and function. This individual is an experienced, data-driven professional focused on helping to evaluate and craft conversion-centric, digital strategies & experiences to help improve the metrics that matter most to business.. You should have a strong understanding and hands-on experience with A/B testing, website analytics and the UX conversion strategies & tactics that help drive performance and insights.. You’ll be working alongside a team of delightful designers, developers and digital media professionals to help deliver optimization programs .

KEY RESPONSIBILITIES :-

● Create and execute deliverables that help inform the ideal experiences for users. This could include items such as website audits, web analytics reviews, user journeys analysis, heuristic reviews, wireframes, information architecture reviews, task flows, user scenarios and persona development.

● Design, build and execute split testing, multivariate testing and other testing approaches for websites, emails and landing page

● Identify and test new technologies and practices to improve conversion rate and consumer engagement

● Use analytics platforms and other tools to monitor and analyze the outcomes from the tests

● Manage and optimize landing pages, website calls-to-action (CTAs), and lead-generating forms

● Collaborate with teams responsible for blogging, email, social media, in order to optimize each conversion path

● Increase conversion rates and drive marketing-qualified leads for our sales team

● Create design, content and development guidelines based on findings from winning tests

● Maintain a constant awareness of all competitor and industry activity.

QUALIFICATIONS AND EXPERIENCE :-

● Proficiency in using Google Analytics (Google Analytics Individual Qualification is a plus)

● Understand best practices for UI and UX for websites, applications, mobile, and desktop

● Hands-on experience using A/B testing tools (Google Optimize, Optimizely, VWO, etc.)

● Understand the importance of statistical significance when analyzing experiment results

● Ability to multitask and coordinate with multiple stakeholders

● Strong interpersonal and communication skills

● Critical-thinker and problem-solver

● Self-motivated and driven with a willingness to learn and constantly expand knowledge and skills

Person should be with degree in B.E/ B. Tech in Mech./ Electronics/ Electrical/ Production with 2-year prior experience in sales. Must have DL can drive his two-wheeler/4 wheeler for a sales call.

Experience in IIOT sales preferred.  

1. Basic understanding of Consultative and technical Sales, and IIoT(Industry 4.0)
2. Sales prospecting in the Manufacturing Industry and prior experience in sales for Industrial consumables/ M/c Tools/ software/ Industrial projects will be preferable.
3. Qualification of the prospects and visit /meeting for Sales Process movement.
4. Coordination with Presale for solutions and technical proposal making.
5. Building and enhancing the Pipeline of Qualified Prospects for Digital Transformation initiatives/ OEE/ CBMS/ Utility monitoring etc.
6. Working and ensuring to achieve revenue targets on a quarterly/yearly basis.
7. Capable of discussing with CXO for Meetings requests for commercial qualification of the opportunity.
8. Open for Travel.

Responsibilities:

• Interact & Interview Chairperson of college or university.
• Featured & Research oriented articles about the Education System.
• Interview of famous personalities from the educational industry.
• Stories of success from leading professionals.

Requirements:

• Proven working experience as a Reporter.
• Portfolio of published articles.
• Computer proficiency (MS Office, digital editing, web search, databases)
• Excellent communication, lobbying, and active listening skills.
• Good hold in education industry persons.
• Bachelors degree in journalism or mass communications.

Contact Details:

Website : www.educationasia.in