Call Quality Analyst

We are looking for enthusiastic female interns who are interested in gaining hands-on experience in market research and are comfortable speaking with customers over the phone. This role involves gathering market intelligence, conducting surveys, and engaging with potential customers to support our research and business development efforts.

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 8+ years of overall experience with at least 6+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 8 to 12 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 8 to 12 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

We’re looking for a Salesforce Business Analyst to join our growing team at WarpDrive Tech Works. If you love solving problems, working with clients, and turning ideas into real business solutions, this role is for you.

What You’ll Do

• Work with clients and users to understand business needs and translate them into clear requirements.
• Support end-to-end delivery of Salesforce solutions across Sales, Service, and Experience Cloud.
• Create user stories, process flows, data flow diagrams, and documentation.
• Work closely with developers and architects to ensure solutions meet business goals.
• Participate in client demos, requirement workshops, UAT, and end-user trainings.
• Help define project scope, identify risks, and support backlog planning.
• Collaborate across teams and contribute to digital transformation initiatives.

What We’re Looking For

• 1–3 years of experience as a Business Analyst in Salesforce or digital transformation projects.
• Strong understanding of SDLC, Agile methods, and business process mapping.
• Experience gathering and documenting requirements, workflows, and user stories.
• Ability to work with cross-functional teams and communicate effectively with clients.
• Hands-on understanding of Salesforce configuration concepts (validation rules, workflows, etc.).
• Salesforce Admin Certification preferred; Service/Sales Cloud certification is an added advantage.
• CBAP or similar certification is a plus.

Why Join WarpDrive?

• A calm, supportive, and collaborative work environment.
• Small, focused teams where you can do meaningful work.
• Exposure to multiple industries and real impact on enterprise-level solutions.
• Opportunities to learn, grow, and participate in Salesforce transformation projects.

If you’re passionate about business analysis, eager to learn, and want to build your career in Salesforce, we’d love to talk to you.

Job Description

• The candidate will be handling technical support issues and resolving them over the phone/e-mail/remote and other voice and non-voice channels.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.
• Conduct product demos and training
• Should be open to work in the morning shift and general shift.

.

Skills

• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Basic Knowledge of Antivirus, DLP, MDM, and Remote technologies.

Candidate should be from Navi Mumbai only

BlackLight Gaming is looking for a top-notch, ambitious and driven Node. js developer who is confident of creating, maintaining and further optimising highly scalable backend supporting our multiplayer mobile games which are played by millions of players. If you're hard-working, enthusiastic, dedicated, have fire in the belly to accept challenges, then BlackLight Games is the place for you.

What You Bring to the team:

• More than 3+ years of experience developing serverless applications using public cloud like Google Cloud/ AWS
• Knowledge of Node. js and frameworks available for it.
• Strong proficiency with JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Distributed system development with an understanding of latency, scalability, scheduling, asynchronous programming, and reliability
• Understanding fundamental design principles behind a scalable application
• Experience with services common to serverless architectures, like: AWS Lambda, DynamoDB, IAM, Firebase Real Time Database, Google Cloud SQL, Cloud Tasks. It’s a bonus if you have worked on Google Cloud Project and Firebase.
• Solid Experience with NoSQL and SQL databases is required with proven experience of creating database schemas that represent and support business processes.
• Integration of multiple data sources and databases into one system.
• Experience with deploying, maintaining, debugging live systems, and end-to-end testing and analysis
• Experienced in creating micro-services based architectures, reusable components
• Experience building REST APIs and other common application architectures on the above services
• Experience building data processing pipelines
• Solid understanding of code, design, and development practices
• General comfort in exploring, assessing, and learning new frameworks
• High levels of integrity and professionalism, and an ability to channel maximum amounts of energy into the role delivering premium customer service at all times
• Adhere to different Project Management methodologies (Agile etc) and leverage different CI/CD tools

Extra Gems for:

• Google, AWS and/or Industry certifications.
• Familiarity with object storage such as AWS S3, Firebase Storage, in-memory caches such as Redis
• Demonstrated performance of threat modeling, risk assessment techniques, code reviews in the context of DevSecOps security
• Knowledge of Application Monitoring using tools like Google Stackdriver
• Broad familiarity with other languages like J2EE, Python as we write some code in these as well.
• Experience with Github and advanced Github features.
• Experience of working in Product industry
• Open source contributions, interesting hobby projects.

Why Us?

• High Growth Startup environment
• Company sponsored courses and education material
• Lots of learning opportunities
• Work with a super-talented team of professionals
• Informal work-culture, Casual Dress Code, multiple outings and trips
• Performance Based Bonus
• Competitive Salary
• Medical Insurance for you and your family
• Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all time

• Manage and monitor all installed systems and infrastructure.
• Install, configure, test and maintain operating systems, application software and system management tools.
• Proactively ensure the highest levels of systems and infrastructure availability.
• Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes.
• Maintain security, backup, and redundancy strategies.
• Provide 2nd and 3rd level support.
• Liaise with vendors and other IT personnel for problem resolution.

• responsible for building .NET applications.
• WEB-API OR MVC with C# is a must.
• Hands-on SQL Server with Expertise in complex Procedures and SQL Performance Optimizations.
• Being good with Front End, React or Angular will be a plus but not Mandatory.
• Knowledge of Javascript, Jquery Ajax.
• In-depth understanding of Agile, Scrum and Kanban