Call Quality Analyst

Role Overview

We’re looking for a Content Developer who can transform complex ideas into engaging

learner-centric digital content. You’ll work closely with instructional designers, subject

experts, and creative teams to develop clear, compelling, and interactive educational

materials.

Key Responsibilities

• Create engaging learning content, scripts, and assessments

• Collaborate with design and production teams for visual alignment

• Simplify complex concepts into learner-friendly formats

• Edit and proofread content to ensure clarity and consistency

• Research topics to ensure content accuracy and depth

Required Skills & Qualifications

• Bachelor’s/Master’s in English, Education, or related field, Mass

Communication, Journalism, MA in English Literature.

• 1–3 years of experience in content development or e-learning

• Strong writing, research, and editing skills

• Creative thinking and storytelling ability

• Familiarity with e-learning tools is a plus

Job Title: Senior KIBO Senior OMS Developer

Location: Bangalore - Onsite

Job Type: Full Time

Experience: 5+ years (Minimum 2+ years in KIBO OMS)

Job Summary:

We are looking for a highly skilled Senior KIBO OMS Developer to design, develop, and maintain order management solutions using the KIBO Order Management System. The ideal candidate should have hands-on experience with KIBO’s Dev Center, strong expertise in order routing configuration, and a deep understanding of KIBO Webhooks, inventory, and order lifecycle management.

Key Responsibilities:

• Design and implement Order Routing Strategies, Scenarios, Filters, After Actions, and manage Custom Data Sets & Lists in KIBO OMS.
• Develop and deploy custom applications on KIBO Dev Center using Node.js, TypeScript, JavaScript, or Java.
• Implement and manage full spectrum of KIBO Webhooks for order lifecycle events.
• Develop and support Order Management functionalities including order creation, cancellation, return, and exchange flows.
• Manage Inventory and Location synchronization, availability rules, and stock reallocation processes.
• Collaborate with cross-functional teams to integrate and consume microservices developed in Java Spring Boot or Node.js.
• Participate in technical design discussions, code reviews, and performance optimization initiatives.
• Ensure scalability, security, and performance of solutions within the KIBO OMS platform.

Required Skills and Qualifications:

• Strong hands-on experience with KIBO Order Management System (OMS).
• Proficient in Order Routing configuration including Strategies, Scenarios, Filters, After Actions, and custom data objects.
• Experience developing and deploying apps in KIBO Dev Center using Node.js / TypeScript / JavaScript / Java.
• In-depth knowledge of KIBO Webhooks and their full event list.
• Experience with Order Management workflows such as Returns, Cancellations, Exchanges.
• Working knowledge of Inventory and Fulfilment Location flows in a distributed order management system.
• Proficiency in microservices architecture, particularly using Java Spring Boot or Node.js.
• Good understanding of REST APIs, event-driven architecture, and third-party system integrations.

Preferred Qualifications:

• KIBO certification (if available)
• Experience in retail/eCommerce domains
• Familiarity with DevOps tools and CI/CD practices
• Knowledge of cloud platforms (AWS, Azure, or GCP)

Soft Skills:

• Strong problem-solving and debugging skills
• Excellent communication and documentation skills
• Ability to work independently and in a collaborative team environment
• Agile/Scrum methodology experience

• Excellent knowledge of Local premium GT and MT
• Have handled 3-4 SO's ,promoters, merchandiser.
• Non- food somewhat related to our product will be an added advantage. 
• Good in communication and reporting. 
• Excellent distributors handling/Negotiation (Age - less than 40)

should know share accounting, fin accounting, margin accounting, full knowledge of accounting working

This candidate will be responsible for the development, implementation, maintenance, and improvement of quality assurance processes. Throughout the implementation and maintenance process, this candidate should use data analysis to better understand quality reporting measures and improve processes.

Bachelor's degree in Software Engineering, Computer Science, Information Technology, or a related field

- Previous work experience as a QA Engineer, QA Tester, or relevant position in the IT department

- Knowledge of programming languages like JavaScript or JAVA

- knowledge of scripting and other related procedures like DOM structure

- Expertise in automation testing tools like Selenium or Protractor

- Understanding of testing protocols

- Know-how of different types of testing methods like white box and black box testing

- Familiarity with the software development process

- Good analytical and troubleshooting skills

- Attention to detail

- Ability to work collaboratively

- Good time management and organizational skills

Why work for Flowace?

• Opportunity to grow the product 100x as the product is of world-class standards
• Freedom and flexibility to be a real leader, to ideate and implement strategies in real-time, without wasting time waiting for approvals
• Very healthy work environment and work-life balance
• Extremely collaborative and helpful team members to work with
• Employee engagement programs such as Fun Fridays, Wellness, and Community Building
• 5 days of hungry hustling and 2 days of absolute rejuvenation every week
• Once the DNA of Flowace goes into the blood, it will serve the candidate very well for his/her entire career and life, irrespective of how long he/she works at Flowace

CTC Up to - 7 LPA

Thanks & regards,

Nandini Jain

Senior HR Executive - Flowace

• Experience in any one SaaS based Software & High available Infrastructure Architectures
• Financial/Banking domain knowledge (Risk, Fraud, Security Aspects) is a plus
• Debugging/Identifying root cause on faults/performance of an Application (at least one project should
• highlight this requirements)
• Working knowledge of any one of Interfaces (RestAPI/HttpProcessor/WinServices)
• Know-How of anyone Monitoring tool (Nagios / Graphana / Kubernates / AWS Cloud Watch)
• SQL programming
• Troubleshoot enterprise applications
• PHP, .net and MS SQL, Apache server and Linux
• Jira usage
• Certifications: ITIL certification is a Plus

About Sportz Interactive

Sportz Interactive (SI) works with its clients and partners to revolutionize the sports fan experience across consumption points by creating best-in-class, kickass products. SI was founded in 2002 as a B2B sports content business. Through the years, it gained immense reputation for its state-of-the-art hosted solutions, digital simulators, match centers and fantasy games. Sportz Interactive has a fantastic reputation in the online sports community, having worked with clients across the globe including the likes of The International Cricket Council, STAR Sports, Yahoo!, AOL, Eurosport, Castrol, Web 18, NDTV, Nimbus, Times of India, Rediff.com and Singtel amongst others. 

Sportz Interactive provides in-depth sports information and content and specializes in product development for the web, mobile and other interactive platforms. 
http://www.sportzinteractive.net/">www.sportzinteractive.net 

Designation: Senior Associate

Office Location: Goregaon East, Mumbai

Position description: 3+ years of experience on web technologies.

Primary Responsibilities:

• Actively work on server-side development on the .NET framework
• Browser / client-side development on JavaScript (or its libraries such as JQuery). Work with data structures such as XML and JSON
• Translate application storyboards and use cases into functional applications
• Design, build, and maintain efficient, reusable, and reliable code
• Integrate data storage solutions like Postgres SQL and Redis
• Ensure the best possible performance, quality and responsiveness of applications
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues
• Help maintain code quality, organization, and automatization

Required Skills:

Mandatory: Passionate about sports, Problem-solving, Team player, Target & Result oriented.

Functional: C#, OOPS Concepts, Web API, MVC, LinQ, NET Core 2.0, 2.1, 3.0, DI, WCF, Cron Job / Services, Database Development - MS SQL/Oracle DB/PostGreSQL/Redis/Cassandra, Architectural Patterns, Design Principles, OWASP Adherence, Testing Frameworks like NUnit, Nginx, AWS - Cloud Computing, Async Programming.

• 2+ years experience in application development

• experience with Python and Javascript is required. 

• good knowledge of operating systems and networking concepts

• experience in using and understanding code from Open Source

• Strong command of NoSQL and ability to design schemas.

• Knowledge of front-end technologies such as React Native, React.js, or Javascript

• Experience with cloud infrastructure tools in AWS and Google Cloud

• experience with implementing best software engineering practices like version control with git, code reviews, writing unit-tests, writing readable code

• inclination towards researching new technologies and adapt them to solve challenges we face.

• Address all tech challenges and continue with tech innovation in order to improve business operations

• Experience with Live video stream a plus.

• Experience with AI preferred.