Call Quality Analyst

• Technical Leadership & Delivery: Lead the design, development, and deployment of customized Salesforce solutions, ensuring adherence to best practices for architecture, scalability, and security.
• Project Oversight: Oversee all technical aspects of Salesforce projects, from requirements gathering to final deployment, including integration, testing, and performance optimization.
• Team Management: Provide technical leadership and guidance to a team of Salesforce developers, conducting code reviews, setting development standards, and ensuring timely and quality deliverables.
• Stakeholder Collaboration: Work closely with business stakeholders to understand their requirements, translate them into technical specifications, and ensure successful implementation.
• Custom Development: Architect and build custom Salesforce applications using Apex, Visualforce, Lightning Web Components (LWC), and other Salesforce tools.
• Integrations: Design and implement Salesforce integrations with third-party systems using REST, SOAP, and API integration tools such as Mulesoft.
• Platform Optimization: Manage, maintain, and optimize existing Salesforce environments, identifying opportunities for improvements in performance, security, and user experience.
• Continuous Improvement: Stay current with Salesforce releases and platform enhancements, recommending updates and innovations to keep systems at the cutting edge.
• DevOps & CI/CD: Drive the adoption of DevOps practices, including continuous integration and deployment (CI/CD), ensuring smooth and efficient code management processes.
• Mentorship: Mentor junior developers, providing guidance on best practices, troubleshooting, and problem-solving, fostering a culture of continuous learning and technical excellence.

Requirements:

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• 6+ years of experience in Salesforce development and technical leadership, with in-depth knowledge of Apex, Visualforce, Lightning Web Components (LWC), and Salesforce integrations.
• Strong experience in architecting scalable and secure Salesforce solutions, with proven success in delivering complex technical projects.
• Expertise in Salesforce Sales Cloud, Service Cloud, Experience Cloud and platform capabilities, with a deep understanding of platform limitations and opportunities.
• Extensive hands-on experience with API integration tools such as REST, SOAP, and Mulesoft.
• Proven ability to lead technical teams, manage resources, and deliver high-quality solutions on time and within budget.
• Strong analytical and problem-solving skills, with a track record of efficiently resolving complex technical challenges.
• Salesforce certifications such as Salesforce Certified Technical Architect or Salesforce Platform Developer II are highly preferred.
• Experience with implementing DevOps processes, including continuous integration and deployment (CI/CD).
• Excellent communication, collaboration, and leadership skills, with the ability to work effectively with global teams and stakeholders

Snowflake Data Engineer

Job Description:

·        Overall Experience : 5+ years of experience in Snowflake and Python.

·        Experience of 5+ years in data preparation. BI projects to understand business requirements in BI context and understand data model to transform raw data into meaningful data using snowflake and Python.

·        Designing and creating data models that define the structure and relationships of various data elements within the organization. This includes conceptual, logical, and physical data models, which help ensure data accuracy, consistency, and integrity.

·        Designing data integration solutions that allow different systems and applications to share and exchange data seamlessly. This may involve selecting appropriate integration technologies, developing ETL (Extract, Transform, Load) processes, and ensuring data quality during the integration process.

·        Create and maintain optimal data pipeline architecture.

·        Good knowledge of cloud platforms like AWS/Azure/GCP

·        Good hands-on knowledge of Snowflake is a must. Experience with various data ingestion methods (Snow pipe & others), time travel and data sharing and other Snowflake capabilities

·        Good knowledge of Python/Py Spark, advanced features of Python

·        Support business development efforts (proposals and client presentations).

·        Ability to thrive in a fast-paced, dynamic, client-facing role where delivering solid work products to exceed high expectations is a measure of success.

·        Excellent leadership and interpersonal skills.

·        Eager to contribute to a team-oriented environment.

·        Strong prioritization and multi-tasking skills with a track record of meeting deadlines.

·        Ability to be creative and analytical in a problem-solving environment.

·        Effective verbal and written communication skills.

·        Adaptable to new environments, people, technologies, and processes

·        Ability to manage ambiguity and solve undefined problems.

About Us:

Growth System ERP Expert is a fast-growing tech startup providing ERP solutions to streamline business operations. We are looking for an experienced Human Resources Executive to oversee all aspects of human resources and office administration, ensuring a productive and well-organized work environment.

Key Responsibilities:1. HR Management

• Develop and implement HR strategies aligned with company goals.
• Manage the entire employee lifecycle, including recruitment, onboarding, performance management, and offboarding.
• Handle payroll processing, leave management, and compliance with labor laws.
• Establish employee engagement programs, welfare initiatives, and retention strategies.
• Oversee HR policies, performance appraisals, and training programs.
• Address employee grievances and foster a positive workplace culture.

2. Recruitment & Talent Acquisition

• Coordinate end-to-end recruitment processes, including sourcing, screening, interviewing, and hiring.
• Develop employer branding strategies to attract top talent.
• Collaborate with department heads to understand hiring needs.

3. Administration & Office Management

• Oversee office facilities, vendor management, and day-to-day administrative operations.
• Ensure workplace safety, security, and maintenance.
• Manage office supplies, IT coordination, and logistics.

4. Compliance & Legal Affairs

• Ensure compliance with labor laws, tax regulations, and company policies.
• Handle contracts, employee records, and HR documentation.
• Coordinate with external legal advisors for any HR-related legal matters.

5. Employee Relations & Engagement

• Foster a healthy and inclusive work environment.
• Organize team-building activities, employee recognition programs, and wellness initiatives.
• Conduct employee satisfaction surveys and implement improvements.

Key Skills & Qualifications:

✅ Bachelor’s/Master’s degree in HR, Business Administration, or a related field.

✅ 2+ years of experience in HR & administration roles.

✅ Strong knowledge of HR policies, labor laws, payroll, and compliance.

✅ Experience in handling recruitment, onboarding, and employee engagement.

✅ Excellent communication, leadership, and problem-solving skills.

✅ Ability to manage multiple tasks and work in a fast-paced environment.

Why Join Us?

✨ Work with a growing tech startup with a dynamic team.

✨ Opportunity to implement new HR initiatives and make a direct impact.

✨ Competitive salary & employee benefits.

✨ A collaborative and innovative work culture

About Company
Our client is a well-funded construction Tech Start-up by a renowned group.

Responsibilities
- Gather intelligence from key business leaders about needs and future growth
- Partner with the internal IT team to ensure each project meets a specific need and resolves successfully
- Assume responsibility for project tasks and ensure they are completed in a timely fashion
- Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
- Compile and distribute reports on application development and deployment
- Design and execute A/B testing procedures to extract data from test runs
- Evaluate and conclude data related to customer behavior
- Consult with the executive team and the IT department on the newest technology and its implications in the industry

Requirements :
- Bachelor's Degree in Software Development, Computer Engineering, Project Management or a related field
- 3+ years experience in technology development and deployment

Technical skills required:

Skills: Java 8 and above, Rest Web services, MySQL.

Strong background in Core Java and good knowledge of collection Framework.

Proficient in developing high-performance, less memory-intensive micro-services applications using the Java framework.

Should have deep knowledge of Micro-service development.

Our Client enables enterprises in their digital transformation journey by offering Consulting & Implementation Services related to Data Analytics &Enterprise Performance Management (EPM).

Job Location : Noida

Position – Azure Solution Architect

Notice period- Immediate to 60 days

Experience –  6+

Job Description:

Your Role and Responsibilities

• Able to drive the technology design meetings, propose technology design and architecture
• Experienced in the design and delivery of enterprise level Highly Available solutions
• Work closely with project management teams to successfully monitor progress of implementation
• Collaborate with Pre-sales team on RFP
• Provide detailed specifications for proposed solutions
• Experienced to Migrate applications to cloud
• Experienced to create Data Lake and Data warehouse solutions
• Ability to implement the solution as per technical requirements
• Identity, authentication, security, privacy, and compliance including Active Directory modern Application Architecture (Queue’s, Micro-Services, Containers etc)

Required Technical and Professional Expertise

• Project management and leadership skills are essential.
• 4+ years of experience developing IT and cloud infrastructure (MS Azure, GPC).
• Working knowledge of MS Azure technology stack and related technology (ie. Data Factory, Data Flow, Synapse Analytics, Synapse ML, Gen2 storage, etc.).
• Master's degree in Computer Science or Software Engineering preferred.
• Current understanding of best practices regarding system security measures.
• Experience in software engineering and design architecture.
• Positive outlook in meeting challenges and working to a high level.
• Advanced understanding of business analysis techniques and processes.
• Good to have Azure ML experience

Preferred Technical and Professional Experience

• MS Azure Certification: Fundamentals, Solution Architect, Data Engineer

• Bachelor’s degree in computer science or software engineering.
• Previous work experience with application and software development.
• Experience developing customer-facing interfaces.
• Advanced knowledge of Salesforce CRM platforms.
• Proficient in MYSQL, Apex, JavaScript, Native, and VisualForce.
• Working knowledge of mavensMate or eclipse.
• Good communication skills.
• Ability to problem solve high-level software and application issues.
• Ability to project manage.
• Meeting with project managers to determine CRM needs.
• Developing customized solutions within the Salesforce platform.
• Designing, coding, and implementing Salesforce applications.
• Creating timelines and development goals.
• Testing the stability and functionality of the application.
• Troubleshooting and fixing bugs.
• Writing documents and providing technical training for Salesforce staff.
• Maintaining the security and integrity of the application software.

The Role

The Project Manager will be responsible for ensuring all projects are delivered using a ‘best-practice’ project delivery approach and are delivered within the agreed scope, time, cost and quality.

Deliver high-quality shippable products as per the scope of the program. He/She will understand the key requirements and scope of the project working with the Product Owner and Business stakeholders.

How You Will Make an Impact:

• Understand how the product works and how it is used by customers.
• Apply strong engineering principles to drive the development and delivery of the Hotfix and minor release. This role has the ultimate responsibility to manage customer satisfaction and team engagement.
• Technically hands-on and support and guide the team members in solutions to customers and driving the best engineering practices for developing software.
• Implement the Agile frameworks in its entirety in the capacity as a flow manager. Ensure the development teams are practicing the core agile principles
• Establish clear ownership for project tasks, ensure that team members have the tools needed and provide timely feedback.
• Report (or contribute in preparing the status report) to the Project Steering Committee as per the schedule and agreed-upon metrics. Track progress and review project tasks to meet project deadlines.
• Assess project issues and identify solutions to meet productivity, quality, and customer goals.
• Timely Interaction with customers on/ off-site to troubleshoot issues, suggests workarounds.
• Should be able to guide/work with the technical team for quicker resolutions and achieve productivity goals for the team.
• Should be able to drive initiatives for productivity and ticket resolution quality improvement.
• Work on providing innovative ideas to improve ticket closure quality.
• Should suggest functionality in the platform to provide ways to improve turn around time for tickets
• Should drive and provide efficient ways for resolution/fixes of common issues across the customers.
• Propose ways to reduce overall tickets, operational efficiencies, and features for product to reduce the support tickets
• Should suggest better implementation for product based on usage on Production
• Should be able to suggest/implement the optimum process for a ticket raised to fix on PROD cycle
• Propose optimum process across departments at interfacing points, do regular ticket analysis and fine-tune the process
• Work on increasing supportability to product, Lead on RED account working with various departments/stakeholders.
• Ensuring Ticket Hygiene with Goal of SLA adherence. Problem and backlog management
• Contribute to knowledge base articles for both customer and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Own large customers for day to day interactions with customers as required. Ensure SLAs are adhered to the accounts
• Ensure successful transition from SE, have regular connection with customers team management and attrition management.

People Management & Recruitment:

• Recruit and manage the team - Coach and Mentor the team members on career growth including performance management discussions. Be the evangelist for a high-performance culture
• Responsible for Resource planning & Optimization driving with utilization to timely deliverables.
• Should engage the team with team building and motivational activities.

What You Bring to the Team:

• 5-7years of solid experience in software product development. Should be in a manager role for at least 4+ years.
• Bachelor’s Degree in IT or Computers Engineering or equivalent degree in Computer Science
• Demonstrated understanding of Project Management processes, strategies and methods
• Experience mentoring, coaching and developing rising talent in the technology department
• Excellent time management and organisational skills and experience establishing guidelines in these areas for others
• Strong sense of personal accountability regarding decision-making and supervising department teams
• Experience working in a high-level collaborative environment and promoting a teamwork mentality 
• Managerial experience applying analytical thinking and problem-solving skills
• Ability to predict challenges and seek to proactively head-off obstacles 
• SCRUM, APM and other agile certificates will be nice to have

Technical Ability:

• Should have experience in transitioning projects (Development and Maintenance).
• Past experience in Building and Managing high-performance teams.
• Exposure to the SAP Platform
• Strong Working Experience in JIRA
• Should have prior development background along with current support role.
• Strong and proven background with experience in Troubleshooting on the Mobile platform
• Knowledge and/or experience with widely successful Agile techniques: Scrum and Kanban.
• Strong orientation towards Technical and functional aspects of the product.
• Strong influencing skills and ability to prioritize the backlog.
• Understanding of customer support processes and tools.