Call Quality Analyst

Job Title: AI Solutioning Architect – Healthcare IT

Role Summary:

The AI Solutioning Architect leads the design and implementation of AI-driven solutions across the organization, ensuring alignment with business goals and healthcare IT standards. This role defines the AI/ML architecture, guides technical execution, and fosters innovation using platforms like Google Cloud (GCP).

Key Responsibilities:

• Architect scalable AI solutions from data ingestion to deployment.
• Align AI initiatives with business objectives and regulatory requirements (HIPAA).
• Collaborate with cross-functional teams to deliver AI projects.
• Lead POCs, evaluate AI tools/platforms, and promote GCP adoption.
• Mentor technical teams and ensure best practices in MLOps.
• Communicate complex concepts to diverse stakeholders.

Qualifications:

• Bachelor’s/Master’s in Computer Science or related field.
• 12+ years in software development/architecture with strong AI/ML focus.
• Experience in healthcare IT and compliance (HIPAA).
• Proficient in Python/Java and ML frameworks (TensorFlow, PyTorch).
• Hands-on with GCP (preferred) or other cloud platforms.
• Strong leadership, problem-solving, and communication skills.

About Vidhai :

Vidhai Technologies has built business-process expertise, in addition to knowledge of SAP application outsourcing. At Vidhai Technologies, we have a dedicated team of SAP consultants and we provide high quality work that complies with international standards.

Responsibilities :

• Technical analysis, designing, reviews, testing an implementation of SAP ECC/EWM developments, ranging from small enhancements to large projects
• Ensure compliance to existing and development of required data and reporting standards
• Ability to write and validate the technical specification and able to create test Scripts
• Cross-functional knowledge of Finance, Sales, Marketing, Logistics and their use of data. Rich experience with SAP ABAP & SAP EWM ABAP.
• Will work closely with the Business solutions group, to complete on demand work requests, as well as being assigned for large scale SAP cross functional project Projects.
• Keep abreast of SAP releases, enhancements/new functionality and perform application research.
• The Job role involves all phases of the project - Requirement gathering, Estimation, Project Planning, Execution, Go-live and support.
• Ability to help resolve complex technical issues and independently manage critical/complex situations.
• Proven success designing and developing SAP solutions on the SAP ECC/ SAP EWM platform.
• Strong oral and written communication ability.

Required Qualifications :

• Bachelor’s Degree – Engineering or Computer Science
• 8+ years overall SAP experience with minimum 2 End to End Implementations and at least 2 Support Projects
• Should have worked on SAP EWM S/4 2021.
• Must be expert at testing and debugging procedures.
• Must be able to evaluate user requirements relative to current application functionality.
• Requires clear written and verbal communication in a technical context.
• Should have thorough knowledge on EWM PPF, EWM RF framework, ITS Mobile, CIF, Reports, Forms, OOPS ABAP, BAPI, Enhancements, BADI, ALE.
• Experience in ECC <-> EWM integration.
• Ability to develop new and enhance existing RF functions.
• Experience in Smartforms, Label Development and EWM enhancements.
• Able to work with Functional and Technical Teams
• Proven ability Delivering complex and time sensitive projects
• Experience working on a team operating under an Agile Scrum delivery methodology
• Excellent analytical skills and the ability to provide alternative solutions to technical problems

Position - Category Head

Location - Mumbai ( Remote for now)

We are looking for a Category Head to manage a group or category of products for our company. You will be the one responsible for the pricing and overall promotion of a product category to maximize consumer appeal. Relationships with vendors and product range management will also be part of your duties.

- An excellent category Head must have extensive experience in understanding consumer needs and the retail environment. They must have a commercial mindset and full comprehension of marketing and sales principles. Exceptional communication skills are also key for category Head.

- The goal is to increase sales and profitability of business to drive sustainable growth.

Role:

- Creating and developing a long-term plan and strategy for development of the category.

- Develop strong working relationships with buying, marketing and merchandising teams.

- End to end management of product i.e. from supplier to customer.

- P&L owner for the group of categories managed.

- Team Management: manage a team of Category Owners, Catalogue, and Vendor Acquisition resources. Develop and coach team.

- Manage Portfolio of Categories: New brand acquisition and pricing strategy, Managing product portfolio and inventory management. Shape long term portfolio expansion built on macro trends.

- Vendor management: vendor sourcing & management, vendor relationship management.

- Customer management: Managing key customer relationships, developing multiple channels, optimizing omni channel sales- through mix of online and offline sales.

- Marketing: Manages and optimizes marketing spends on the category group. Working closely with digital marketing team to optimize spends across different digital channels.

- Category Analytics: proficient in analytics to identify growth areas and execute

Min 3 yrs of working in Android

Min 2 yrs of working in iOS

Min 6 months working in React Native

Min 1 yr of team handling experience

Development

Strong in data structures and algorithms

Strong problem solving and analytical abilities

Hands-on with SOLID design principles

Should have developed and delivered successful mobile app projects

Experience in -

Consumer facing apps

Analytics SDKs integrations

Marketing SDKs integrations

Performance optimisation

SQL databases

Building production grade mobile applications

Experience in working in Agile/Scrum projects and fast paced environments

Preference for candidates with :

Payments/financial systems background

Personality

Result oriented

Initiative taker. Not expecting spoon feed.

Team player - looking beyond personal KRAs and helping the team succeed

3H - Humble, Honest and Hard-worker

Key Responsibilities:

• Rewrite existing APIs in NodeJS.
• Remodel the APIs into Micro services-based architecture.
• Implement a caching layer wherever possible.
• Optimize the API for high performance and scalability.
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required:

• At least 2.5 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
• Excellent hands-on experience using MySQL or any other SQL Database.
• Good knowledge of MongoDB or any other NoSQL Database.
• Good knowledge of Redis, its data types, and their use cases.
• Experience with graph-based databases like GraphQL and Neo4j.
• Experience developing and deploying REST APIs.
• Good knowledge of Unit Testing and available Test Frameworks.
• Good understanding of advanced JS libraries and frameworks.
• Experience with Web sockets, Service Workers, and Web Push Notifications.
• Familiar with NodeJS profiling tools.
• Proficient understanding of code versioning tools such as Git.
• Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
• Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
• Experience building a large-scale social or location-based app.

Primary responsibilities :

Screening / Conducting interviews with engineering talent to :

1. Assess English communication skills (verbal and written)

2. Negotiating rates

3. Assess resumes, ensuring they meet Turing's standards

4. Keep a tight communication loop with software engineering candidates and maintaining

relationships with high-quality engineering talent.

5. Keeping candidates- info updated in Turing's platform.

6. Providing feedback and following up with candidates.

7. Monitor, audit, and grow Turing's engineering pipeline.

8. Working with the Vetting Operations team to refine Turing's outreach strategy and vetting process.

9. Identify, reach-out, and attract relevant professionals to drive the strategic growth of Turing's

engineering pipeline by working closely with engineering, sales, and matching teams to prioritize

sourcing strategy.

Experience:

Must have:

1. Experience in talent support roles is essential

2. Customer service experience and or HR experience.

3. Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language.

4. Hungry for career growth

Hours : Must be willing to work i n South Asian time zones. Most of our engineers are from South

America, Europe, Africa, and South Asia. In order to get on calls with them, they'd need to be able to work between UTC-5 to UTC+5. Calls usually happen between 3:30 PM - 00:30 am in Indian

Timings.

Nice to have:

1. At l east 2 years of experience sourcing or recruiting technical talent with a proven track record of success. Knowledge and experience of the recruiting cycle.

2. Engineering Degree preferred

3. Previous remote working experience

4. An eye for talent and a strong understanding of the differences i n knowledge and expertise

between highly-skilled developers and average talent.

5. Formal or informal experience teaching English preferred

Key qualities:

1. Great English speaker :

- The ability to assess other peoples English communications skills

- Grammar

- Vocabulary

- Accent

- Diction

- The ability to express and communicate complex information clearly and effectively.

- The person would get on a video call, onboarding engineers to the platform.

2. Persuasive and empathetic :

- Some engineers aren't completely sold on joining Turing yet, and so this person would need to

explain the benefits of joining the Turing platform.

- This person would need to provide developer support over emails.

- Conflict resolution

- Create an inviting atmosphere, make the developer feel comfortable.

3. Can negotiate :

- If the engineer's salary ask is too high, the engineer would not be hired by us or our clients.

Therefore, this person would need to set the right expectations for a win-win solution here.

- We have a negotiation script that recommends how much each person should be paid based on

location, and the person can use this to negotiate.

4. Team Work :

- Ability to work under pressure and adhere to tight deadlines while keeping quality.

- Ability to communicate clearly and constantly with teams via Slack and other collaboration tools.

5. Process-driven/methodical :

- Strong attention to detail.

- Problem solver and can easily identify areas of improvement

Our team will be in touch if your qualifications match our needs for this role. Thanks again for considering us in your career.