11+ Quality audit Jobs in Jaipur | Quality audit Job openings in Jaipur

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Role Overview: The Customer Service Representative will manage all communications between customers and the brand across various channels. This is a critical and high-priority role that directly impacts brand reputation and customer satisfaction.

Key Responsibilities:

• Handle customer interactions via phone and email with a friendly, empathetic and professional approach.
• Provide prompt and clear responses to customer queries and concerns in accordance with brand guidelines and tonality.
• Suggest strategies and actions to be taken based on interactions with customers.
• Take leadership on all customer relationships and play a major role in creating a positive brand impression.

Requirements:

• Excellent people skills, customer-centric mindset and communication abilities with strong English and Hindi language skills.
• Strong observational and logical-reasoning skills with an entrepreneurial bent-of-mind.
• Proficiency in MS Word, Excel and other tools required for data management and prompt follow-up to customer queries.
• Personality, people and language skills are key. Prior experience in the hospitality industry is a plus, but not a prerequisite.

Position- Customer Support Executive (Voice and Chat Process )

Blended Process

Experienced (1 year)/ Freshers can also apply

Location- Jaipur

Roles and responsibilities:

1-Could you be able to provide accurate information about products, services, pricing, and promotions?

2-Please help customers with order placement, tracking, cancellations, and returns.

3-Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution whenever possible.

Requirements:

1-Experience required a minimum of 6 months and above.

2-Prefer a candidate who has chat and voice support experience.

3-We are also accepting applications for this profile from customer care executives, customer support executives, customer care representatives, and customer support specialists.

1. Campaign Development: Creating and launching marketing campaigns across various channels, including social media, email, search, display, and affiliate marketing.

2. Targeting and Segmentation: Identifying and targeting specific audience segments to maximize campaign effectiveness and ROI.

3. Ad Optimization: Continuously monitoring and optimizing ad performance, including ad copy, images, targeting, and bidding strategies.

4. Budget Management: Managing and allocating marketing budgets to maximize ROI and achieve business objectives.

5. Data Analysis: Analyzing campaign data and metrics to measure performance, identify areas for improvement, and inform future marketing strategies.

6. A/B Testing: Conducting A/B testing and experimentation to optimize campaign elements, such as ad creative, landing pages, and email subject lines.

7. Conversion Rate Optimization: Optimizing landing pages, websites, and other digital assets to improve conversion rates and user experience.

8. Return on Ad Spend (ROAS) Analysis: Measuring and analyzing ROAS to ensure that marketing campaigns are generating a positive return on investment.

9. Cross-Channel Marketing: Coordinating and executing marketing campaigns across multiple channels, including social media, email, and search.

10. Team Collaboration: Working closely with cross-functional teams, including sales, product, and creative, to ensure that marketing campaigns are aligned with business objectives and goals.

• Institute sales : Primary responsibility is to sell to schools and bring them onboard

o Tie up with schools and onboard them so that we can offer the Jodo plan to the parents in the school

o Negotiate and get into commercial agreements with schools

o Upsell our other payment products in the schools

• Stakeholder Management in Schools:

o Enable Jodo to liaison with the schools tied up with, for close to

everything from meeting the parents, to doing events etc.

o Forge a strong relationship with the school management and principal

and be their first port of call on anything to do with finances

• Team Building- Build a high quality sales team and lead it in that city

Working at Bottom Funnel Technologies Pvt Ltd

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.

Position

Reporting to the Director, Global Digital Marketing, the Digital Marketing Manager is responsible for the development and adoption of digital marketing strategies and campaign execution to promote demand generation across the business in assigned markets. The successful candidate will work with key business partners to deploy a consistent operating model across the business and manage the omni-channel deployment of digital marketing initiatives. The ideal candidate will handle communications on status of ongoing initiatives and develop analysis of opportunities in the digital space and own the digital marketing strategy and overall results of the program.

The successful candidate will have a strong background and understanding of not only of digital marketing, but all facets of digital business including analytics, site optimization, and the evolving interactive marketing landscape. Strong working knowledge around digital marketing channels and strategic development of local and global plans is a key component to success in this role.

The Digital Marketing Manager will be responsible for building a culture of quality and performance within the team and to develop data-driven, customer-centric and innovative marketing strategies.

Key Responsibilities

Develop and drive multi-channel digital marketing planning and strategy across the business

• Function as single point of contact for assigned markets to align their strategies to execution on digital channels
• Work’s cross-functionally with stakeholders in the development of strategic digital marketing plans, content and campaigns; drives collaboration on execution, building insights and optimizations with local market execution
• Owns adoption of Digital Marketing Programs and Playbook; works cross-functionally with internal and external partners to ensure adherence and consistency across execution guidelines are met.
• Collaborates with Corporate Marketing, Site Operations, Customer Analytics, and Commercial team partners in the execution of strategic, omni-channel digital marketing campaigns.
• Measures and analyzes performance of all digital campaigns and assess against goals (ROI and KPIs); adjust and execute changes to strategy based on results.
• Develop regular incrementality testing strategies to ensure highly optimized and valuable programs
• Work closely with key stakeholders within the Global Digital Marketing team to drive collaboration and alignment on planning, operations and reporting for all digital marketing initiatives.

The Ideal Candidate Will Have

Key Qualifications and Experience

• Bachelor’s degree in marketing, communication or related field
• At least 3 to 8 years of experience driving digital marketing programs, execution, and analysis preferably for fast paced industries (healthcare, finance, retail, manufacturing)
• Strong experience in driving B2B and/or B2C demand generation.
• Solid understanding of ecommerce and digital channels (digital advertising, email, social media and web operations)
• Strong communication skills: ability to lead high-level strategic planning sessions and deliver key findings and results to a broad audience
• Experience in supporting global markets a plus
• Experience in working within complex matrixed organizations with multiple stakeholders and dotted lines of responsibility.
• Previous experience with marketing planning tools, a plus.

Requirements

In addition to relevant industry background and functional skills, the key competencies of the ideal candidate include:

• Strong analytical skills and data-driven strategy development
• Strong project management experience and organizational skills; ability to handle multiple projects/campaigns simultaneously.
• Results orientation
• Cross-industry subject expertise
• Curiosity and ability to learn
• Plan and execute social media campaigns on all social platforms, Good knowledge of Search engine Optimization, Google Ads, PPC, and other ad campaign tools, Plan strategies for Digital marketing, Find and target audiences, Content creation skills
  Excellent communication and organizational skills, KPI Management.
• Must Knowledge of these tools SEMrush, Moz, Ahrefs, Mailchimp, sendinblue, Hubspot
• Excellent communication skills and presentable

Job Responsibilities

• Should have experience in Software Product Development at an enterprise level.  .
• Analyze requirements and come up with possible solutions to solve the problem, evaluating and capturing necessary tradeoffs
• Build and improve newest services and ensure that they are well tested and released quickly and often to our customers
•  Debugging capabilities and identify the root cause of the problem and fix them.
•  Influencing the architecture of an application. 
•  Design and implement cloud based high-performance, highly available services to cover customers’ high demands and big data volumes 
•  Maintain rapid deployment pipelines and observability of the services to support operations/troubleshooting. 
•  Think about security of the whole technical stack and processes to ensure customers’ data is safe 
•  Take care of all aspects of the product: from implementation, through testing, to operations.

Job Requirements

• Proficiency in Python programming
• Mandate experience working as a Python Developer with Django.
• Should have good experience in Flask, numpy and pandas
• Should have good experience in REST API development with Django.
• Have In-depth understanding of Object Oriented Programming ( OOPs ) concepts.
• Are Able to create Database Schemes that represent and support business processes.
• Should have good understanding of Agile frameworks such as Git, Jenkins etc.
• Must have experience working on MySQL, HTML, CSS, JavaScript & jQuery.
• Must have experience with Web Servers e.g. Nginx, Apache.
• Good to have AI/ML/Data science certification.
• Must be a fast learner and comfortable teaching yourself new skills and can thrive in a complex and fast-paced environment.
• Positive attitude and excellent communication as well as written skills