11+ Quality audit Jobs in Jaipur | Quality audit Job openings in Jaipur
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About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.
Key Responsibilities
• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.
• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.
• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.
• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.
• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.
Job description
We are looking for Customer Support Executive that will be the liaison between company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Roles and Responsibilities
- Interacting with customers over the phone, by email, or by chat to provide information and services
- Answering customer inquiries and complaints
- Handling customer issues and conflicts
- Escalating issues to the appropriate team
- Good understanding of Customer Support Business
Preferred candidate profile
- Graduates only
- Good communication skills
About ProjectDiscovery
ProjectDiscovery is an open-source powered cyber security company with a mission to democratize security. With one of the largest open-source security communities in the world, we host contributions from security researchers and engineers to our 20+ open-source projects, including tools like Nuclei and httpx, which have earned us over 100k GitHub stars and millions of downloads.
We’re a passionate, globally distributed team of ~35, driven by the shared mission of revolutionizing the application security landscape. Backed by $25M in funding, we’re looking for talented individuals to join us in Jaipur office.
Learn more at:
🌐 ProjectDiscovery.io
📂 ProjectDiscovery GitHub
About the Role
As a Product Frontend Engineer at ProjectDiscovery, you'll craft snappy, responsive, and scalable user interfaces. Working closely with our design, engineering, and founders, you'll create intuitive tools that empower both enterprise users and the thousands of individual users at scale.
In this role, you will:
- Build new user-facing features with beautiful and scalable UI components
- Implement complex React components like the virtualized rendering of large data tables with filters, real-time streaming, pagination and grouping.
- Create reusable and scalable react components e.g. shadcn/ui for dynamic interfaces.
- Act like owners, actively refine the front-end experience and performance.
- Work closely with founders and design engineers to implement new features.
- Improve application performance by profiling
Why Join Us?
- Competitive compensation package and stock options. (with extended exercise terms)
- Inclusive Healthcare Package.
- Learn and grow - we provide mentorship and send you to events that help you build your network and technical skills.
- Learn with intense innovation and software shipping cycles. We ship multiple times a week and push major releases a couple of times a month.
Our Interview Process
We identify talent through a streamlined process:
- We value efficiency and technical excellence in our hiring process:
- Application Review: Your application is reviewed by a technical team member.
- Initial Screening: A short call to understand your background, goals, and fit.
- Technical Rounds:Coding Assessment: Solve challenges using our tech stack.
- Create PR: Develop or enhance a feature related to one of our open-source tools.
- Final Round: Showcase your work, share your vision, and discuss how you can contribute to ProjectDiscovery at our office in Jaipur.
Apply Now to join ProjectDiscovery and help create exceptional user experiences while shaping the future of application security.
Company Profile:
We are a curated marketplace where we connect potential pet parents with responsible breeders Pan-India to provide healthy and purebred pets alongside pet care guidance and pet supplies and services making us a complete pet ecosystem. Mr n Mrs pet rose to be a modern pet solution backed by a strong network of responsible breeders spread across Pan-India along with a team of Pet-parents and Pet-lovers who passionately contribute to making pets’ lives better. Our promise was to provide Healthy and Happy pets along with pet care assistance in all aspects of pet parenting and that’s how we have built Mr n Mrs Pet to be a complete pet ecosystem since 2016.
Requirements:
- Relevant experience in E-com.
- Solid understanding of performance marketing, conversion, and online customer acquisition.
- Expert-level analytical and problem-solving skills, including using measurement and analysing large datasets to gain insights and drive business decision.
- Ability to think strategically.
- Demonstrated ability to lead product and merchandising decision-making and customer user journey optimization.
- Ability to execute high level sales volume.
- Demonstrates strong motivation and team building skills.
- Stay up to date on latest SEO trends and technical/algorithm search engine updates.
Responsibilities:
- Create content recommendations to gain organic traffic
- Track, report, and analyse website analytics
- Work with client development teams to ensure that SEO best practices
- Work with client teams to drive SEO in content creation and development.
- Consistently improve the customer journey and optimize the conversion rate throughout website through close collaboration with the design.
- Maximize revenue through diligent management of the products/categories/campaigns across the website.
- Maintain a strong market knowledge of sector rivals and trends to influence the delivery of the best and most profitable offering on the website.
- Collaborate with content/copy teams to provide keywords and phrases for optimal SEO performance of published content across all channels.
- Analyse and report lead provider/Lead aggregator performance to increase sales.
NodeJS (Node.js)
MongoDB
Express- At least 3 years' experience as a Node.js developer.
- Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
- Mandatory experience in MongoDB and MySql.
- Knowledge of front-end technologies such as HTML5 and CSS3.
- Superb interpersonal, communication, and collaboration skills.
- Exceptional analytical and problem-solving aptitude.
Python
FlaskRequirements:
• Should be a go-getter, ready to shoulder more responsibilities, and shows enthusiasm and interest in work.
• Excellent core Python skills including threading, dictionary, OOPS Concept, Data structure, and Web service.
• Should have work experience on the following stacks/libraries: Flask
• Familiarity with some ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process architecture Familiarity with event-driven programming in Python
• Basic understanding of front-end technologies, such as Angular, JavaScript, HTML5 and CSS3
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Understanding of accessibility and security compliance
• Experience in both RDBMS(MySQL), NoSQL databases (MongoDB, HDFS, HIVE etc) or in-memory caching technologies such as ehcache etc is preferable.
Git- Implementing apps functionality as per communicated design
- Translating design specification into functional apps
- Communicating with other team members to establish an effective pipeline and integrating media assets
- Designing, building, and maintaining efficient, reusable, and reliable code
- Ensuring the best possible performance, quality, and responsiveness of applications
- Identifying bottlenecks and bugs, and devising solutions to address and mitigate these problems
- Helping maintain code quality, organization, and automatization
What you need to have:
- Excellent knowledge of Unity, including experience with scripting, textures, animation, UI styles, and user session management
- Familiarity with level design and planning
- Experience with game physics and particle systems
- Experience with 2d and 3D mobile and console game/app development
- Experience in optimizing memory and space usage for support of older hardware
- Good knowledge of 3D Maths.
- Ability to constantly learn and stay in touch with evolving game standards and development technologies
- Strong understanding of object-oriented programming
- Familiarity with current design and architectural patterns
- Knack for writing clean, readable, and easily maintainable code
- Proficient knowledge of code versioning tools (such as Git, SVN, and Mercurial)
- Experience with JIRA or similar platform is a plus
- A commitment to collaborative problem solving, sophisticated design, and a quality product are essential.
- Following procurement processes as per guidelines
- Strategizing and implementing efficient processes to ensure 100% order fulfilment on time.
- Ensuring promptness, accuracy in procurements and maintaining records of goods ordered, received and returns.
- Ensuring efficient demand servicing – Delivery @ stores, call centre, retailers, franchises etc.
- Evaluating potential vendors, negotiating and getting them registered as per set process.
- Maintaining good relationships with vendors / suppliers
- Regularly doing market research ensuring generic medicines range is enhanced from time to time.
- Maintaining accurate medicine master data base.
- Maintaining updated records of purchased products, delivery information and invoices.
- Liaising with new vendors and negotiating for the best deals whenever required
- Ensuring that the products and supplies are of high quality and as per set standards.
- Monitoring stock levels and placing orders as needed
- Working with internal team members ensuring speed and accuracy and performing other duties.
- Staying informed on the latest industry techniques and methods.
- Preparing training material and conduct regular training to all team members of Supply Chain Management.
- Preparing regular reports and ensuring timely update to management.
What you need to have:
- Qualification: Professional Degree
- Experience : 6-7 years of Procurement experience of Medicines (mandatory) / FMCG products
- Age : 28 – 35
- Pharmacy Knowledge – Medicine, Generic Medicines and FMCG items
- Market Orientation / Vendor Knowledge
- Ability to negotiate
- Computer Knowledge
Go Programming (Golang)NodeJS (Node.js)
React.js
Amazon Web Services (AWS)Software Engineer
Responsibilities
- Work with a performance oriented team driven by ownership and open to experiments.
- Learn to design systems for high accuracy, efficiency and scalability.
- Help us make decisions to shape our REST APIs for developers worldwide
- Think outside the box, adapting the latest software technologies
- Contribute to open source
- Be involved and drive product & design discussions.
- Contribute to our technical innovation by learning and sharing your knowledge with our Engineering teams
Requirements
- Graduation in any technical stream
- A minimum of (3 to 5 ) years of relevant experience
- Ability to work at all levels of the stack, from Golang/NodeJS+NoSQL/SQL to React/+HTML+CSS+Azure/AWS
- Good architectural & design skills.
- Take full ownership and responsibility for building, shipping, and maintaining core LoginRadius features, end to end.
- Design and architect complex new systems, focusing not only on performance and scalability, but also on crafting a beautiful user experience.
- Experience in Docker/Kubernetes is a plus
- Ability to build a feature from scratch & drive it to completion
- A willingness to learn new technology, whatever lets you deliver the best product
- Have worked at a product company is a plus
PHP
HTML/CSS- 5-7 years of web application and web site development with Drupal (corporate web sites, ecommerce sites, portals, mobile sites).
- 4+ years managing web application projects.
- Thorough understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, Testing) and exposure to Agile or iterative SDLCs.
- Experience with one or more modern JavaScript frameworks (React, Angular, Vue) React preferred
- Experience writing semantic, responsive HTML.
- Experience writing object-oriented PHP.
- Experience implementing web solutions in Drupal and PHP.
- Experience with Drupal’s theme layer.
- Experience with Drupal’s module system and experience writing or extending modules.
- Experience with Drupal’s Migrate framework.
- Experience with Drupal JavaScript behaviors.
- Experience with Acquia provided tooling and development workflows for Drupal 8/9 preferred.
- Experience implementing, accessibility standards (Section 508, WCAG).
- Experience with CSS preprocessors (Sass, Less).
- Experience with version control tools (Git).
iOS App Development
Objective C
Swift- Design and build application for iOS platforms
- Writing well designed, testable, efficient code by using the best software development practices
- Responsible for working on iOS frameworks, Xcode, Swift, Rxswift, Xcode SDK Platform tools
- Responsible to work on bug fixing and improving application performance
- Create and maintain software documentation
- Stay plugged into emerging technologies/industry trends and apply them into operations and activities
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