11+ Quality audit Jobs in Jaipur | Quality audit Job openings in Jaipur

About the Role As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals.

Key Responsibilities

• Call Auditing: Listen to live and recorded calls to assess the quality of customer service and ensure compliance with internal standards.

• Quality Evaluation: Analyze calls using defined parameters such as communication skills, product knowledge, script adherence, issue resolution, and policy compliance.

• Feedback & Coaching: Share constructive feedback with customer service agents to improve individual and team performance.

• Reporting: Maintain detailed records of audit findings, trends, and improvement areas. Generate timely reports for leadership review.

• Process Improvements: Collaborate with internal teams to propose and implement process enhancements for better customer interactions.

Responsibilities:

• Conduct associate-level recruitment activities.
• Utilize job portals, LinkedIn, and Applicant Tracking Systems effectively.
• Coordinate with different departments to facilitate HR-related processes.
• Participate in HR projects, initiatives, and process improvements as assigned.
• Draft business emails and documents proficiently as required.
• Coordinate end-to-end activities with various vendors.
• Ensure sufficient and timely arrangement of assets.
• Support employee engagement initiatives and events.
• Stay updated with industry best practices and trends and make recommendations for process enhancements.
• Contribute to a positive and collaborative work environment within the people team and across the organization.

Competencies:

• Excellent attention to detail and organizational skills.
• Strong interpersonal and communication skills at all levels of the organization.
• Solid understanding of HR processes and best practices.
• Proficient in using G Suite (Sheets, Docs, Slides) and MS Office Suite (Word, Excel, PowerPoint).
• Ability to handle sensitive and confidential information with integrity and discretion.
• Strong communication skills, both verbal and written.
• Ability to prioritize tasks and work efficiently in a fast-paced environment

About UpSolve

We built and deliver complex AI solutions which help drive business decisions faster and more accurately. We are a typical AI company and have a range of solutions developed on Video, Image and Text.

What you will do

• Stay informed on new technologies and implement cautiously
• Maintain necessary documentation for the project
• Fix the issues reported by application users
• Plan, build, and design solutions with a mental note of future requirements
• Coordinate with the development team to manage fixes, code changes, and merging

Location: Mumbai

Working Mode: Remote

What are we looking for

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• Minimum 2 years of professional experience in software development, with a focus on machine learning and full stack development.
• Strong proficiency in Python programming language and its machine learning libraries such as TensorFlow, PyTorch, or scikit-learn.
• Experience in developing and deploying machine learning models in production environments.
• Proficiency in web development technologies including HTML, CSS, JavaScript, and front-end frameworks such as React, Angular, or Vue.js.
• Experience in designing and developing RESTful APIs and backend services using frameworks like Flask or Django.
• Knowledge of databases and SQL for data storage and retrieval.
• Familiarity with version control systems such as Git.
• Strong problem-solving and analytical skills.
• Excellent communication and collaboration abilities.
• Ability to work effectively in a fast-paced and dynamic team environment.
• Good to have Cloud Exposure

We are looking for a talented Content Writer to create engaging blog posts, whitepapers, product descriptions, social media content, and web copy. The ideal candidate should have a proven track record of producing high-quality content that drives engagement, strengthens digital presence, and supports lead generation. This role requires creativity, strong research skills, and the ability to use data-driven insights to enhance content effectiveness.

Key Responsibilities

• Create clear, engaging, and innovative content for blogs, articles, website pages, social media, guides, whitepapers, and more.
• Develop compelling headlines and copy that attract and retain audiences.
• Conduct thorough research to produce fact-based and original content.
• Collaborate with campaign managers, designers, and creative teams for content planning and execution.
• Contribute fresh ideas through brainstorming sessions and content strategy discussions.
• Grow brand visibility on social media with creative content.
• Ensure consistency in style, tone, and formatting across all content.
• Update and maintain website content when required.
• Edit and refine content created by other team members.
• Analyse content performance and make improvement recommendations.
• Identify content gaps and propose new topics.
• Create additional content formats such as e-books and podcast scripts.

We are seeking a highly skilled and experienced Offshore Data Engineer . The role involves designing, implementing, and testing data pipelines and products.

Qualifications & Experience:

bachelor's or master's degree in computer science, Information Systems, or a related field.

5+ years of experience in data engineering, with expertise in data architecture and pipeline development.

☁️ Proven experience with GCP, Big Query, Databricks, Airflow, Spark, DBT, and GCP Services.

️ Hands-on experience with ETL processes, SQL, PostgreSQL, MySQL, MongoDB, Cassandra.

Strong proficiency in Python and data modelling.

Experience in testing and validation of data pipelines.

Preferred: Experience with eCommerce systems, data visualization tools (Tableau, Looker), and cloud certifications.

If you meet the above criteria and are interested, please share your updated CV along with the following details:

Total Experience:

Current CTC:

Expected CTC:

Current Location:

Preferred Location:

Notice Period / Last Working Day (if serving notice):

⚠️ Kindly share your details only if you have not applied recently or are not currently in the interview process for any open roles at Xebia.

Looking forward to your response!

Responsibilities:

Workforce Management :

● Manage the reporting team structure and oversee the daily activities of the reporting

team, providing direction and guidance as needed

● Serve as a mentor to the team, actively engaging with them to ensure they maintain a

high level of competence and operational excellence

● Identify and analyze potential risks related to the reporting team that may impact

project success

Talent Acquisition Support:

● Support talent acquisition efforts by participating in recruitment processes,

conducting interviews, and providing input on hiring decisions to ensure alignment

with team goals and objectives

Communication, Coordination and Collaboration:

● Communicate with team members and other stakeholders (VPs, Delivery Director,

Project Teams, HR Team, etc), providing updates on projects, sharing important

information, and ensuring everyone is on the same page

● Proactively keep HR updated about any key escalations, performance issues

● Build and maintain strong relationships with internal and external stakeholders,

fostering collaboration and partnerships

Performance Management Process:

● Coordinate the performance appraisal process, collect feedback ratings &

recommendations from stakeholders, and ensure compliance with organizational

policies

● Leading career progression and associated financial impact projection of the

reporting team

● Closely monitor the overall performance efficiency of the reporting team and work on

ensuring progression of the team and overall increase in productivity

● Evaluate the performance of team members, provide feedback, and ensure proper

documentation as per HR processes

● Implement performance management plans (PMP) for team members whose

performance is below the expected level

● Resolve conflicts within the reporting team to maintain a positive team dynamic and

work closely with HR.

● Identify high-potential employees and develop talent pipelines to ensure continuity of

key roles within the reporting team

HR Processes and Compliance

● Ensure compliance with company policies, procedures, and legal requirements

● Communicate HR policies and processes to the team members, ensuring

understanding and adherence

Analytics and Reporting

● Analyze performance data to identify trends, patterns, and areas for improvement

● Use this information to publish dashboards/reports and make recommendations.

● Compile and analyze HR metrics, such as performance, turnover, retention, and

engagement, to identify trends and areas for improvement for team members within

the assigned region

Learning and Development:

● Conduct skill gap analysis and provide the learning team with insightful training needs

to reach established performance target goals

● Leads development programs that align employee growth with organizational goals,

enhancing career opportunities

● Facilitates connections to essential internal and external learning resources,

supporting continuous professional development

Skills Required:

● 4-7 years of experience in the IT industry with a strong understanding of the software

development life cycle/ functional role progression

● Strong understanding of various stakeholders and their roles in an IT consulting

organization

● Strong leadership skills and the ability to effectively manage a team, providing

direction, guidance and mentorship.

● Knowledge of learning and development with the ability conduct skill gap analysis

and identify training needs to help manage career progression

● Good general understanding of how large-scale software systems are designed, built,

tested, deployed, and delivered to customers

● Experience working across both startups and large organizations

● Strong experience with data analytics and presentation; experienced in interpreting

performance data and statistics

● Competence in building and effectively managing interpersonal relationships at all

levels of the company

● Should possess strong problem-solving skills to address challenges and make

informed decisions

● Openness to change, embracing new technologies, and staying updated with industry

trends

● Ability to explain complex processes and employee development milestones clearly

● Ability to think strategically and execute operationally

Experience in Technical writing: 5 - 9 Years

Notice period : 0-30 Days

Location: Jaipur / Jodhpur (Initially Remote) 

Requirements:

- Writing, editing and proofreading website content.

- Write Articles, Blogs, Social media,  Forum and other SEO best practices.

- Develop content to support SEO strategies to drive traffic to the site and improve website Ranking.

- Understanding of Web publishing requirements.

- Experience in creating content for the web and growing a social audience.

- Editorial mindset with an ability to predict audience preferences.

- Expertise in social media platforms.

- Collaborate with multiple teams to develop compelling content plans.

- Ability to deliver high-quality documentation paying attention to details.  

- Basic Knowledge of technical terminologies.

- Excellent communication skills in English both written and spoken.

You are the superman, who is supposed to rescue the company and bring business to the company. Generating leads by tracking prospective clients and fixing appointments and then giving proper presentations to the client. 

Job description:

• Identify new business opportunities and turn them into a closed deals.
• Develop proposals and hold product demonstrations and set customer expectations, negotiating and accurately forecasting to management.
• Consistently achieve quarterly and annual sales targets.
• Responsible for overall sales strategies and generating positive business outcomes for customers, who often have complex environments.
• Articulate and evangelize the vision and positioning for the SaaS solution to prospects.
• Develop a deep understanding of both the customers and competitive landscape, enabling a business dialogue to be conducted with C-level contacts and their teams.
• Drive creative business development activities to penetrate white space accounts.
• Develop and maintain relationships with existing and new contacts. 

What Position Demands: 

• Ability to generate new leads, draft proposals and make convincing presentations.
• Possess a Master's in Sales / Business or related discipline.
• Min. 3 years experience within a B2B sales role.
• Comfortable working in the US shift (6 PM to 4:30 AM).
• Experience with International Clientele preferred.  
• Experience with SaaS products would be an advantage.
• Experience working across geographies and are comfortable dealing with small and medium businesses as your target client network.
• A prior network of clients in this area would be an advantage.
• Possess excellent interpersonal as well as written and verbal communication skills.
• Extremely critical about activity and revenue targets and every action of yours is focussed on achieving them.
• You are a driven individual who can operate with minimal training and can start working with full force from day one.

- Good understanding of Web/App designing/mockups/wireframing

- Hands on experience of Photoshop, XD, Figma/Webflow or similar designing tools

- Good understanding of designing best practices for website optimization, ui/ux, responsive layout and PWA

- Hands on experience of creating html pages out of design using HTML/CSS/Bootstrap/jQuery

- Ability to write, debug and test scripting languages like JavaScript and jQuery

- Good understanding of designing website as per best practices (ie. benchmarking by GooglePageSpeed/GTMetrix etc.)

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

Requirements:

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.