11+ Process analysis Jobs in India

Required Skills: Project Management, Data Analysis, SQL queries, Client Engagement

Criteria:

• Must have 3+ years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.
• Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
• Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
• Experience in process analysis, optimization, and mapping for operational efficiency.
• Strong client-facing communication and stakeholder management capabilities.
• Good expertise in financial operations processes and workflows with proven implementation experience.

Description

Position Overview:

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of company’s solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

Key Responsibilities:

● Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

● Project Management: Lead the end-to-end implementation of company’s solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

● Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging company’s platform. Utilize process mapping and data analysis to drive continuous improvement.

● Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of company’s solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

● Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

● Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

● Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications:

● Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

● Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

● Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

● Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

● Proven expertise in financial operation processes and related software solutions is a plus

● Proficiency in developing business intelligence solutions or with low-code tools is a plus

Why Join company?

● Opportunity to work with a cutting-edge financial technology company.

● Collaborative and innovative work environment.

● Competitive compensation and benefits package.

● Professional development and growth opportunities.

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

• Pega Certified Lead with hands-on understanding of Pega Build, Design, Architecture

• Innovative zest for creating Intellectual Properties, Accelerators and solutions which can impact business value on Applications.

• Thorough understanding of current and future technology trends and ability to leverage them with minimum interventions and creating cost-effective value propositions with winning themes to make definite GTM impact.

• Participate in short-term consulting engagements and pre-sales assessments/workshops

• Collaborates with sales, delivery, technical and vertical teams to ensure proposed deals include technical solutions, winning themes that accurately address customer needs

Must be:

• Based in Mumbai
• Comfortable with Work from Office
• Available to join immediately

Responsibilities:

• Manage, monitor, and scale production systems across cloud (AWS/GCP) and on-prem.
• Work with Kubernetes, Docker, Lambdas to build reliable, scalable infrastructure.
• Build tools and automation using Python, Go, or relevant scripting languages.
• Ensure system observability using tools like NewRelic, Prometheus, Grafana, CloudWatch, PagerDuty.
• Optimize for performance and low-latency in real-time systems using Kafka, gRPC, RTP.
• Use Terraform, CloudFormation, Ansible, Chef, Puppet for infra automation and orchestration.
• Load testing using Gatling, JMeter, and ensuring fault tolerance and high availability.
• Collaborate with dev teams and participate in on-call rotations.

Requirements:

• B.E./B.Tech in CS, Engineering or equivalent experience.
• 3+ years in production infra and cloud-based systems.
• Strong background in Linux (RHEL/CentOS) and shell scripting.
• Experience managing hybrid infrastructure (cloud + on-prem).
• Strong testing practices and code quality focus.
• Experience leading teams is a plus.

About Client:

A dynamic digital marketing agency collaborating with agencies, advertisers, and publishers. Specializing in yield management, inventory optimization, and executing online display campaigns, our client also provides end-to-end digital marketing services for SMEs. Founded by IIM Ahmedabad alumni and ex-Ozone Media team members.

Key Responsibilities:

- Prospect, acquire, and nurture relationships with strategic publishers.

- Manage a team of 2-3 Publisher Development Representatives.

- Contribute to client's publisher development strategies.

- Study clients' existing advertising options, advising on seamless integration with our offerings.

- Articulate our client's value proposition across media solutions and ad technology, through both written and verbal communication.

- Build relationships across publisher organizations (executives, sales teams, ad ops, research).

- Track and manage the publisher acquisition pipeline and account activities.

- Collaborate with internal teams on sales strategy, techniques, and execution.

- Oversee all aspects of the sales process from pre-sale to close, providing ongoing sales consultation.

Requirements and Qualifications:

- Graduate degree in any discipline.

- Strong problem-solving and interpersonal skills.

- 5-7 years of industry experience, including 2 years with US Publishers.

- Previous roles in ad-serving technology, ad networks, or large Ad tech companies preferred.

- Ability to work with cross-functional teams and knowledge of pre and post-sales processes.

- Existing relationships with large premium publishers are preferred.

- High energy, self-motivated, and passionate about a fast-paced startup environment.

- Enthusiastic about the dynamic, fast-growing company and industry.

Other Benefits:

- Insurance: Medical coverage of 3,00,000 for individuals, spouses, and kids, with an option to include parents and higher coverage of 5,00,000.

- Professional Development: Reimbursement for relevant courses to support career growth and knowledge enhancement.

- Food: Enjoy breakfast, lunch, tea, and snacks – all you can eat!

- Work Culture: Embrace a flexible, result-oriented work environment.

- Dress: No dress code – wear anything you're comfortable in.

- Recreation: Engage in foosball, carom, and table tennis with like-minded colleagues.

- TGIF: Wrap up the week with fun activities – work hard, party harder!

About Company

Our client is an Indian D2C brand in Fashion & Accessories.

Roles & responsibilities:

• Developing the HR agenda.

• Overseeing recruitment efforts. Provides guidance and input on business unit restructures, workforce planning and succession planning.

• Developing HR strategies, policies, and practices. Provides HR policy guidance and interpretation.

• Taking charge of the entire change management process and optimizing it.

• Employer branding - focus on bringing corporate culture to life to attract and retain top talent.

• Identifies training needs for business units and individual executive coaching needs.

• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.

• Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).

• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.

• Structuring compensation and benefit packages.

• Managing staff wellness initiatives.

Requirements:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.

• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong analytical and problem-solving skills.

• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• 3-5 years of relevant experience working with a Start-up

• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management

• Bachelor's degree preferred.

NNIIT is a leading Ed-tech company committed to revolutionizing education through innovative digital solutions. We strive to empower individuals in the K9 and K12 segments, providing them with tools and resources to excel in the digital age. We are currently seeking a passionate and experienced Business Development Associate to join our dynamic team.

Job Title: Human Resource Director

Salary Range: Up to 10 LPA + Incentives

Location: Hyderabad (On-site)

Overview: As the Human Resource Director for our innovative e-learning platform, you will play a vital role in managing and overseeing all aspects of human resources. Your responsibilities will include developing and executing HR strategies that align with our organizational goals, ensuring a productive, engaging, and inclusive work environment. You will lead a team of HR professionals and collaborate closely with department heads to support our mission of providing high-quality educational services globally.

Key Responsibilities:

• Strategic HR Leadership:

Develop and implement HR strategies and initiatives aligned with the overall business strategy.

Drive organizational development efforts to foster a culture of continuous improvement and innovation.

Lead the HR team in setting clear objectives that support the company's mission and vision.

• Talent Acquisition and Management:

Oversee the recruitment and hiring process to attract and retain top talent.

Develop effective strategies for talent retention, career development, and succession planning.

Implement performance management systems to enhance employee productivity and engagement.

• Employee Relations and Compliance:

Serve as a trusted advisor to management on HR-related issues and employee relations matters.

Ensure compliance with labor regulations and employment laws in all operational areas.

Foster a positive work environment through effective communication, conflict resolution, and fair policies.

• Training and Development:

Design and implement training programs that align with employee development needs and business goals.

Support continuous learning and skill development initiatives to enhance employee capabilities.

Evaluate training effectiveness and adjust programs as necessary to optimize outcomes.

• Compensation and Benefits:

Oversee compensation and benefits programs to ensure competitiveness and fairness.

Monitor industry trends and benchmarks to make informed decisions regarding compensation packages.

Manage budgeting and forecasting for HR operations, including payroll and benefits administration.

• HR Systems and Processes:

Implement and optimize HR systems and workflows to streamline operations and enhance efficiency.

Maintain accurate employee records and ensure data privacy and security standards are met.

Utilize HR analytics to drive data-driven decisions and measure HR effectiveness.

Qualifications:

• Proven experience as an HR Director or in a similar senior HR role within the e-learning or tech industry.
• Strong knowledge of HR practices and employment laws.
• Demonstrated leadership skills with the ability to build and manage high-performing teams.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• Strategic mindset with the ability to translate business needs into HR initiatives.
• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s degree preferred.
• HR certification (e.g., SHRM-SCP, SPHR) is a plus.

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health benefits package.
• Opportunities for professional growth and development.

Join us in revolutionizing the e-learning industry by leading our HR efforts to support and empower our talented team. If you are passionate about education and HR leadership, we invite you to apply and make a meaningful impact with us.

 We look forward to hearing from you!

• Seniority Level
• Director
• Industry
• E-Learning ProvidersEducation Administration ProgramsHigher Education
• Employment Type
• Full-time
• Job Functions
• Human ResourcesAdministrativeManagement
• Skills
• 
  
• Budgeting & ForecastingHR AnalyticsSales ManagementCustomer Relationship Management (CRM)Training and Development (HR)Business RequirementsCommunicationNegotiationPayroll AdministrationEmp

1. Must have Experience in React, Nodejs.
2. Experience with the CI Systems.
3. Experience with any of the Cloud Platforms Such as GCP,AWS.
4. Experience with Continuous Integration environments.
5. Experience in end-to-end testing frameworkS Like Puppeteer / Cypress / Protractor/ Other selenium testing framework.
6. Experience with JavaScript Unit Testing Frameworks Like Jest/Mocha.
7. Experience in TypeScript.

BE / B-Tech degree and 2+ years of work experience, or ME / MS degree and 2+  years of work experience, in Computer Science.

• Strong programming skills in Python/Django
• Experience with Angular, JavaScript frameworks/libraries
• Hands on experience with MySQL, PostGreSQL or other RDBMS
• Experience with Web application security and Secure coding practices
• Strong Analytical thinking and problem solving ability
• Familiarity with software collaboration tools – GIT
• Ability to work with a distributed and diverse team of researchers and developers.
• Excellent English language communication skills, both written and verbal.
• High level of innovation and motivation