11+ Process analysis Jobs in India

Required Skills: Project Management, Data Analysis, SQL queries, Client Engagement

Criteria:

• Must have 3+ years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.
• Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
• Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
• Experience in process analysis, optimization, and mapping for operational efficiency.
• Strong client-facing communication and stakeholder management capabilities.
• Good expertise in financial operations processes and workflows with proven implementation experience.

Description

Position Overview:

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of company’s solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

Key Responsibilities:

● Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

● Project Management: Lead the end-to-end implementation of company’s solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

● Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging company’s platform. Utilize process mapping and data analysis to drive continuous improvement.

● Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of company’s solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

● Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

● Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

● Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications:

● Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

● Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

● Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

● Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

● Proven expertise in financial operation processes and related software solutions is a plus

● Proficiency in developing business intelligence solutions or with low-code tools is a plus

Why Join company?

● Opportunity to work with a cutting-edge financial technology company.

● Collaborative and innovative work environment.

● Competitive compensation and benefits package.

● Professional development and growth opportunities.

Hi,

I hope you're doing well.

I came across your profile and found your experience relevant for an exciting ServiceNow Event Management Developer opportunity with one of our clients.

Job Details:

• Role: ServiceNow Event Management Developer
• Location: Bangalore (Hybrid)
• Employment Type: Full-Time
• Experience: 4–7 Years

Key Skills Required:

• ServiceNow ITOM (Event Management)
• Event Management (Mandatory)
• Kafka & StreamConnect
• JavaScript & ServiceNow Scripting
• REST APIs & Integrations
• Monitoring & Observability
• Alert Correlation & Lifecycle Management
• ITSM, CMDB, Discovery, Service Mapping (Good to Have)
• AIOps / Alert Intelligence (Preferred)

Key Responsibilities and Duties

• Lead technical solution design:
• Lead the design of technical solutions that meet business requirements.
• Ensure technical solutions are scalable, reliable, and maintainable.
• Ensure technical solutions align with enterprise architecture and technology standards.
• Ensure the implementation of technical solutions for quality and performance.
• Define technical architecture:
• Define technical architecture and standards for new and existing systems.
• Ensure technical architecture aligns with business and technology strategies.
• Continuously evaluate and update technical architecture to meet changing business needs.
• Present the architecture to stakeholders.
• Provide technical guidance and expertise:
• Provide technical guidance and expertise to development teams.
• Collaborate with development teams to ensure technical solutions are implemented correctly.
• Ensure technical solutions meet functional and non-functional requirements.
• Develop and maintain technical documentation:
• Develop and maintain technical documentation, including architecture diagrams, specifications, and standards.
• Ensure technical documentation is accurate and up to date.
• Ensure technical documentation is accessible to relevant stakeholders.
• Manage technical risk and compliance:
• Identify and manage technical risks associated with technical solutions.
• Ensure technical solutions comply with regulatory and security standards.
• Monitor and report on technical compliance.
• Collaborate with other departments:
• Collaborate with other departments to ensure technical solutions align with business needs.
• Build strong relationships with key stakeholders.
• Provide technical guidance and support to other departments as necessary.
• Mentor and coach technical staff:
• Mentor and coach technical staff to improve their skills and knowledge.
• Provide feedback and performance evaluations to technical staff.
• Develop technical staff to assume greater responsibilities.
• Continuously improve technical architecture and design processes:
• Continuously improve technical architecture and design processes and tools.
• Ensure adherence to technical architecture and design standards and best practices.
• Identify and implement process improvements to increase efficiency and effectiveness.

Mandatory skills

Project Mandatory Skills

Project Desired Skills

• Designing enterprise grade systems from scratch
• Developing prototypes for custom frameworks
• Design and Develop custom workflow engines
• Worked with various database like Oracle, SQL, Postgres, Cosmos, MySQL, NoSQL etc
• Work experience with systems involving ETL processing (Pentaho or SSIS or Informatica)
• Work experience with Reporting tools (PowerBI)
• Work experience with Data Analytics
• Well-verse with Cloud services knowledge either Azure or AWS. Azure is desired
• Expertise in designing solutions for Cross-cutting concerns like Centralized logging, Observability, Activity Traceability, Security Mgmt., File exchange, Integration with external systems etc
• Very good verbal communication to interact with stakeholders
• Very good knowledge to use AI Coding Agents like Claude Code or Codex or Github Copilot for developing custom frameworks
• Very good knowledge to add workflows in the tools like Github or Static code analysis etc to automate the review processes
• Well-verse with Cloud services knowledge either Azure or AWS. Azure is desired
• Retail industry knowledge is desired skills
• Working with a team size of 20 is desired
• Working in any Legacy transformation to modern enterprise system
• Togaf certification
• Use of ADO and Azure Repo, Azure DevOps pipelines

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• 12 – 15 years of experience in technical architecture and design in IT organizations.
• Strong understanding of enterprise architecture principles and best practices.
• Experience with a wide range of technologies and platforms.
• Strong leadership, communication, and collaboration skills.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Ability to influence and negotiate with stakeholders.
• Strong problem-solving and analytical skills.

Job Details

- Job Title: Sales Account Executive (US Market)

- Industry: SaaS Industry

- Function - Sales/Business Development

- Experience Required: 4-6 years

- Work Mode: HYBRID

- Working Day: 5

- Job Location: Bangalore

Required Skills: B2B SaaS / Cybersecurity Sales, Outbound & Pipeline Ownership, Revenue & Quota Management, US Enterprise Sales, High Ownership Mindset

Criteria:

• Candidate must have prior experience in B2B SaaS or Cybersecurity.
• Candidate must have a minimum of 3+ years of experience selling to the US market.
• Candidate must have a proven track record of closing mid-market and enterprise-level deals in a SaaS environment.
• Candidate must have experience managing and achieving $300K–$500K annual revenue targets.
• Candidate must have strong exposure to the full sales cycle, with emphasis on outbound acquisition and pipeline ownership.
• Candidate must be a high-agency, self-driven operator with consistent quota attainment.
• Candidate should not have any employment gap longer than 3 months

Job Description

The Opportunity: -

The Sales team at company is one of the most dynamic and high-impact teams in the organization. You will engage directly with CXOs and senior leaders of global enterprises and own large, complex, high-value sales cycles.

This role offers you the opportunity to build, own, and scale revenue, grow professionally, and work closely with leadership while helping company scale globally.

Who We’re Looking For: -

Experience & Profile

• 4–5 years of experience in end-to-end enterprise sales in a B2B SaaS or IT company
• Prior experience selling cybersecurity solutions is a strong plus
• Proven ability to build and manage a strong enterprise pipeline
• Comfortable owning outbound pipeline generation in addition to inbound
• Strategic thinker who can also execute with speed and discipline
• Highly proactive, coachable, and growth-oriented mindset
•  

Key Responsibilities: -

• Own the full sales lifecycle — from prospecting and discovery to demos, proposals, negotiations, and closure
• Build trusted advisor relationships with enterprise stakeholders and executive sponsors
• Understand client needs deeply and convert them into high-value enterprise contracts
• Work cross-functionally with marketing, product, delivery, and finance teams to ensure customer success
• Track competitors and market trends to refine sales and go-to-market strategies
• Consistently exceed revenue targets while delivering an excellent customer experience

Required Skills & Competencies: -

• Strong experience in requirement gathering, writing SOWs, handling RFI/RFPs, and commercial proposals
• Solid understanding of enterprise sales frameworks like BANT, MEDDICC, MEDDPICC
• Experience with outbound and proactive pipeline generation
• Proficient with CRMs like HubSpot or Salesforce and strong CRM hygiene
• Excellent communication, negotiation, presentation, and stakeholder management skills
• Comfortable working in shifts when required

Why Join Company: -

• High Ownership & Impact: You will own meaningful problems and drive real business outcomes
• Competitive Pay + Equity: We offer market-aligned salaries and ESOPs for top performers
• Holistic Growth: Continuous learning, structured enablement, and leadership exposure
• Transparency & Culture: Open communication, fast feedback loops, and a strong ownership culture
• Well-being: Health insurance up to ₹5L for you and your family (including parents) + Cult Fit membership

We are seeking a dynamic and results-driven Food Service Sales Lead – HORECA to grow our presence across the hotel, restaurant, café, and catering segments. This role focuses on driving revenue growth, building long-term partnerships, and expanding our footprint within the hospitality and food service ecosystem. The ideal candidate brings strong industry relationships, strategic selling expertise, and a proven ability to deliver against ambitious sales targets.

Key Responsibilities :

• Identify, onboard, and develop new HORECA and food service customers, including hotels, restaurants, cafés, and institutional caterers.
• Grow volume, revenue, and profitability across assigned food service accounts through data-driven and consultative selling approaches.
• Lead new account acquisition initiatives to strengthen market penetration.
• Execute local and national trade marketing programs to enhance brand visibility and performance.
• Assess market opportunities and translate them into sustainable sales growth and new business wins.
• Manage pricing, contracts, and commercial terms to ensure alignment with quality, cost, and service benchmarks.
• Review, approve, and optimize promotional and trade spend programs to improve ROI and brand consumption.
• Design and implement customized sales and marketing plans for key HORECA accounts.

Requirements:

• Bachelor’s degree in Hospitality Management, Food Technology, or a related discipline.
• Minimum 4 years of Sales & Marketing experience in food service, specifically handling HORECA accounts.
• Established network and strong relationships within the food service and hospitality industry.
• Ability to engage and negotiate with stakeholders across levels—from chefs and catering managers to procurement and buyers.
• Consistent track record of meeting or exceeding sales and revenue targets.
• Excellent verbal communication and relationship-management skills.
• Demonstrated experience in market development and driving measurable business growth.

1. Excellent design coordination with Project Architects, Structural, MEP, Landscape, Environmental, Façade, etc. for planning and designing of high-rise residential, commercial, hospitality & Institutional projects.

2. Coordinating with legal, liaisoning, marketing, and sales departments to provide all necessary information like legal plans, sales plans, allotments, area statements, etc.

3. Coordinate with various agencies to get NOCs for sanctioning work.

4. Producing detailed drawings for the Execution team on time, monitoring & coordinate with the project team for smooth execution of work. Site checking & site coordination for projects.

5. Documentation, Fair Knowledge of NBC, Local Government Body Building rules, Fire Norms, Environment Norms, Rera and its documentation, Master plans, Land use & zoning.

6. Review construction documents to foresee prospective site issues and resolve them on the drawing board with all the consultants involved.

7. Coordination with the site team, vendors/contractors, and all stakeholders involved in the delivery of projects.

8. Managing and maintaining drawing deliverable records, and Safeguarding the project drawings & documents.

9. Produce detailed blueprints and make any necessary corrections & compile project specifications and Keep within budgets and timelines.

10. Following the latest materials, architectural trends, and advancements, an understanding of all aspects of the design.

1. Urgent 50 Opening for Yes Bank Personal loan/ Vehicle Loan/ Credit Card @Outbound Yes bank Process

- HSC 14.5K In hand + incentives, fresher’s or experience both can apply - Outbound / Sales process 

- Fixed Salary 

- 6 days working with Sunday Fixed week off

- Day Shift

- Timing 9:30am to 6:30pm and 

- Depends upon experience we provide the salary

- Language English and Hindi. 

Need Good communication skill

Address: Ebixcash, Ackruti Trade centre, A wing 201 & 202 2nd floor Road no 7, Marol MIDC Andheri East, Mumbai - 400093.

Work From Office.

2. Urgent 90 Opening for SBI Life Insurance Process Sales -*

Salary up to 25 CTC and 21k INHAND Sal

-   HSC with any 2-3 year any sales Experience, Excellent Communication.

-  Graduate with 1 year any sales Experience, Excellent Communication

-  Fixed Salary

-  Rotational Week off

-  Day Shift

-  Timing 9:30 am to 6:30 pm 

-  Language English and Hindi.

-  Plus Incentive’s.

Need English Good communication skill. 

HR Nidhi -

About Us:

Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.

Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.

Position Overview:

We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.

Key Skills:

• 5+ years of experience in an IT services / Software product company with B2B SAAS implementation. 
• Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
• Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
• In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
• Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
• Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
• Analytical and problem-solving skills to identify and address project risks and issues proactively.
• Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.

Key Responsibilities:

1. Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
2. Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
3. Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
4. Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
5. Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
6. Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
7. Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
8. Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
9. Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
10. Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.

• Possesses a proficient level understanding of business analysis professional standards, business processes, workflows, methodologies and leading practices.
• Understands Project/Product Vision and Objectives and articulates the same to internal and external stakeholders
• Identifies and characterizes Product Users and other connected Internal and External stakeholders
• Gathers Product Requirements through techniques including Surveys, Workshops, Interviews, Site Visits etc.
• Assists the Product Owner by Analyzing, modularizing and documenting requirements in the form of Epics/Features, User Stories, Scenarios and other such industry-standard formats
• Helps detail out functional and non-functional requirements through modeling to enable easy comprehension by the development teams
• Assists the UI/UX teams to ensure functionality and product objectives are met/enhanced - Performs proxy user validation and acceptance testing at various logical milestones in the Product Development life cycle
• Monitor business analysis activities to ensure the traceability and optimum coverage of business requirements with change request backlog.
• Collaborates with application developers, designers, and architects to ensure a shared understanding of the business model and the detailed functional requirements.
• Manages the progress of projects by tracking activity, resolving issues, and recommending actions; Provides senior management and project management with regular updates on the deliverable timeline and project status.

• Play a critical role in managing the helpdesk tickets. Work with the clients to understand and prioritize needs while proactively suggesting future enhancements and improvements.
• Conduct user acceptance testing to ensure solutions are defect-free and achieve design requirements.

• Validates requirements to conform to Correctness, Completeness and Consistency and obtains sign-off from all stakeholders, by leveraging well-documented and comprehensive Acceptance Criteria and peer reviews.
• Responsible for product quality, project timeliness, and customer satisfaction.
• Leads or Assists in sales and pre-sales activities including the creation of sales material and product demos
• Responds proactively to both business and project issues and escalates appropriately.

• Balance multiple priorities and deliverables to maintain forward progress and ensure customer expectations are met
• Provide and maintain all project-related documentation including business requirements, workflows, active communication updates, procedures and approvals
• Analyzing market trends to develop strategies that improve sales productivity for the organization.
• Identify business areas that can be improved to increase efficiency and strengthen business processes.