Tech Lead

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Job Title: Full Stack Developer

Job Description:

We are looking for a skilled Full Stack Developer with hands-on experience in building scalable web applications using .NET Core and ReactJS. The ideal candidate will have a strong understanding of backend development, cloud services, and modern frontend technologies.

Key Skills:

• .NET Core, C#
• SQL Server
• React JS
• Azure (Functions, Services)
• Entity Framework
• Microservices Architecture

Responsibilities:

• Design, develop, and maintain full-stack applications
• Build scalable microservices using .NET Core
• Implement and consume Azure Functions and Services
• Develop efficient database queries with SQL Server
• Integrate front-end components using ReactJS
• Collaborate with cross-functional teams to deliver high-quality solutions

We are looking for a Frontend Developer who would be working on the bleeding edge of technologies. We work primarily with React, Typescript and Redux.

Responsibilities:

• Understand why a particular design was chosen and code accordingly.
• Will have to deliver clean bug-free unit-tested code with minimal guidance.
• Strive for continuous improvement by refactoring and applying best practices.
• Learn and adapt to new technologies as necessary.

Requirements:

• Must be proficient in React, Redux, Redux Toolkit and Typescript.
• Used Typescript for React Components.
• Unit Testing, Component Testing, and Custom React hook tests with React Testing Library.
• Integration Tests with Cypress.
• Data Fetching libraries like Axios, React Query, RTK Query etc.
• Should have maintained React Components with Storybook.
• Experience contributing to open-source software will be preferred.
• Used various CSS stylings methods like CSS Modules, LESS, SCSS, Tailwind, Styled Components, Emotion etc.
• Should understand Git.
• Ability to work in a fast-paced and dynamic work environment.
• Exceptional interpersonal skills and demonstrated leadership abilities.

Qualifications Required:

Education: Relevant degree in software engineering fields; training in principles and techniques of software development.

Experience: 1-5 years of relevant software architecture, software development and software testing experience.

Skills:

• Strong technical skills in .Net, C#, VB, SQL Server 2008, Oracle, AJAX, Web Services. Strong English reading and writing communication skills, with an ability to express and understand complex technical concepts. Strong analytical, problem-solving, and conceptual skills. Ability to work in teams and has strong interpersonal skills. Ability to work under pressure and meet tight deadlines. Ability to deal with clients and travel to project sites. Possess good organizational skills. Demonstrated ability to lead a moderate group of software engineers and also able to work independently. Ability to anticipate potential problems, determine and implement solutions.

Responsibilities: Responsible for software development activities throughout the project, including key phases of process such as development, testing, implementation.

Other: Be familiar with systems concepts design and standards. Good awareness and practical approach of standard SDLC and be quickly able to understand adhere to coding standard followed by Ember Technologies Pvt. Ltd.

About IQnext

We're revolutionizing the way buildings are managed, shifting them away from traditional facilities management to a smarter, data-driven approach. IQnext is an integrated, centralized platform that is disrupting buildings and real estate infrastructure with its new-age cloud-based solution, delivering long-term sustainability and operational efficiency that is scalable across portfolios.

Job Summary

We are looking for channel professionals who have previously developed and driven revenue from a network for Reseller Channel Partners.

Opportunity

In this role, you will be responsible for driving new sales and the growth of IQnext through reseller and system integrators. You will gain knowledge and experience in the new and growing industry of SaaS and cloud.

Impact

You will work with leads to generate IQnext's revenue engine through channel sales. You will work closely with the founders and you'll also have support from our growing Product, Marketing, Customer Success, and Engineering teams to maximize the value and success of your efforts.

Responsibilities

1. Identify, appoint & onboard Channel Partner/System Integrator who can sell IQnext Products to their prospects/solutions.
2. Generate revenue through the appointed channel.
3. Prepare and execute detailed business plans with their defined partners based on customer segments and territory.
4. Ensure that the partner workforce is enabled with product knowledge and is constantly engaged through regular interactions.
5. Be an extended arm of the direct sales team by feeding them leads & opportunities through the partner network and setting up interlocks to ensure effective co-selling.
6. Ensure that partner leads/opportunities are captured in the CRM and that a weekly/monthly/quarterly pipeline is built along with the forecast.
7. Coordinate with partner operations and internal to ensure partners' issues are resolved on priority.

Desired Candidate Profile

1. Passionate about sales and technology
2. Has proven sales experience of a minimum of 2 years in Channel (CCTV, Access Control, A/V Systems, etc.)
3. Proven track record in appointing channel partners and generating business from them
4. Has excellent communication and negotiation skills
5. Proficiency in sales pipeline planning and forecasting
6. Is extremely motivated to succeed and is a problem solver

Job Benefits & Perks

1. Incentive on sales
2. Medical Insurance
3. Access to the e-learning platform

Job Description:

Excellent Java development skills using J2EE, J2SE, Servlets, JSP, JDBC, Java, Spring, Springboot, Hibernate, Microservices, Webservices, Extensive experience designing, developing RESTful APIs, coding experience with either Java/J2EE/Spring, Good SQL knowledge

Required experience in Core Java, Spring, Springboot, Hibernate, Microservices, rest services

Able to understand SDLC process, Extensive experience designing and, developing RESTful APIs, Extensive coding experience with either Java/J2EE/Spring

Qualification Any Graduate

• Looking engineers with 3 - 4 years of experienced embedded software and embedded Linux developers
• Design and implement Embedded Linux based applications
• Design and implement embedded software for telematics and IoT products
• Code review and optimization
• Develop board support packages for new hardware designs
• Provide customization and field support
• Closely work with the hardware development team

Requirements:

• BE/BTech in ECE, EEE or CS
• 3 - 4  years of experience in embedded software and embedded Linux development
• Good working experience in Linux applications and drive development
• Good C programming skills
• Good knowledge of OS programming
• Familiarity with configuration management tools
• Good communication skills

JOB ROLE-

 Technical Recruiters - US Staffing (Night Shift).
Having experience with Banking & Finance clietnts

Sourcing and screening potential IT candidates from effective usage of Internal Systems.
Hiring candidates for US Clients .
Postings vacancies on portals and Networking within time frame.
Screening candidate as per required details, matching IT resources.
Based on technological skills, rates and location preferences from the available pool of Resources.

Desired Candidate Profile

Very good communication skills

should be presentable and has to have technical knowledge.

EXP - 5-6yrs
Budget- 5LPA