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We have opening for Area Sales Manager- Mumbai for medical devices preferably(Anaesthesia Products)
What is WoCo and why should you join?
WoCo is a go-to HRTech solution for new age and fast-growing businesses, built by a team of innovators, technologists, product scientists, outliers, business leaders and people's people. WoCo is truly poised to lead the People, Payroll and Productivity space with some of the best minds in the industry.
Location
Onsite. Gurugram.
What will you do every day?
We are on the lookout for dynamic individuals in the Customer Success Team who can work closely with clients helping them achieve their Digital Transformation goals.
What do you need to ace your role?
- Business Advisor to our clients working towards achieving their digital transformation goals and success metrics. Ability to manage client relationships and expectations
- Act as a techno-functional consultant and provide recommendations on process
- Goal-oriented and data-driven to actively track performance and drive metrics like CSAT, NPS, Adoption and Usage for clients. Analyze customer data to improve the end-user experience
- Experience with metrics like Net Revenue Retention (Upselling), Churn, Customer References & reviews. Work closely with product, sales and other cross-functional teams, (internal and external) with ease to drive these goals
- Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals
- Support clients during critical HR events like Appraisal, Increments etc.
- Support clients to resolve queries or bugs, as and when required
- Gather feedback on product experience during the entire customer lifecycle via targeted surveys
- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities
- Share best practices with clients on how to achieve product success with WoCo
- Identify risks proactively, mitigate and escalate as deemed appropriate
- Passionate about Customer Experience and ability to be the customer's voice in guiding the Product Roadmap
- Excellent communication and presentation skills.
- Excellent relationship-building skills
- Be a cultural champion and energy driver
Requirements
- 2-4 years of experience in Customer Success in SaaS
- Exceptional communication and presentation skills, coupled with excellent listening skills
- Analytical and data-driven with ability to work with multiple stakeholders
- Demonstration of good product and consumer thinking during his/her career
- Hands-on and a quick learner. Comfortable with learning new technology
- Basic tech skills especially knowledge of python, Power BI will be a plus
- This role provides you access to PII for which you will abide to follow secure data handling practices to safeguard and protect such data.
- We don’t necessarily expect to find a candidate that has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
We are seeking a talented and detail-oriented Technical Content Writer to join our team. As a key member of our marketing and communications department, you will play a crucial role in crafting clear, engaging, and technically accurate content related to cybersecurity.
Key Responsibilities:
Content Creation:
- Develop high-quality, technical content including whitepapers, blogs, case studies, and user guides that effectively communicate complex cybersecurity concepts to various audiences.
Research and Expertise:
- Stay updated on the latest trends, technologies, and threats in the cybersecurity landscape to ensure the accuracy and relevance of the content.
Collaboration:
- Work closely with subject matter experts, engineers, and marketing team members to gather information and insights for content development.
Content Strategy:
- Contribute to content strategy and planning, ensuring that the content aligns with the company's messaging and goals.
Editing and Proofreading:
- Review and edit content for clarity, coherence, and adherence to company style guidelines.
SEO Optimization:
- Implement SEO best practices to improve the visibility and accessibility of our content in search engine results.
Documentation:
- Create and maintain technical documentation, manuals, and guides for our products and services.
Qualifications:
- Bachelor’s degree in Computer Science, Cybersecurity, Technical Writing, English, or a related field.
- Proven experience in technical content writing, specifically in the cybersecurity domain.
- Strong understanding of cybersecurity concepts, technologies, and best practices.
- Excellent writing, editing, and proofreading skills with an emphasis on clarity and conciseness.
- Ability to translate complex technical information into easily understandable content for a non-technical audience.
- Familiarity with SEO principles and tools.
- Proficiency in industry-standard writing and collaboration tools (e.g., Microsoft Office, Google Workspace, Markdown).
- Strong organizational and time-management skills, with the ability to meet deadlines in a fast-paced environment.
CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.
CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit http://www.cloudbees.com/">www.cloudbees.com and follow us on https://twitter.com/CloudBees?s=20">Twitter, http://www.linkedin.com/company/cloudbees">LinkedIn, and https://www.facebook.com/CloudBees">Facebook.
RESPONSIBILITIES:
- Monitor and triage IT Helpdesk requests through the Ticketing system and escalation Slack Channel and Emails
- Provide technical support and consultation services to end-users with issue identification, reproduction, and resolution via ticketing system, phones, and/or chat.
- Prepare and ship computers to all users based on company standard policy
- Responsible for general IT operations and user support
- Collaborate with Engineering Operations, and security teams to coordinate on IT policies to make effective business decisions
- Design, plan and implement systems automation as required for better efficiency to support team projects
- Accurately record transactions and processes using a designated tracking software
- Fully document technical specifications solutions of supported applications, workflow processes, and training material to a non-technical audience
- Develop, deploy and maintain system monitoring to enhance and scale the quality of IT support
- Develop, deploy and maintain the automation and user life cycle workflow
- Provides implementation and post-implementation triage and support of business software solutions by programming and/or configuring enhancements to new or packaged-based systems and applications.
- Leads systems' incident support and troubleshooting for complex and non-complex issues.
- Practices self-development and promotes learning in others by proactively providing information, resources, advice, and expertise with coworkers and customers;
- Provides insight into recommendations for technical solutions that meet design and functional needs.
- Completes work assignments and supports business-specific projects by applying expertise in the subject area;
- Ensures new and existing software solutions are developed with insight into industry best practices, strategies, and architectures.
- Develops and executes unit testing to identify application errors and ensure software solutions meet functional specifications.
- Develops, configures, or modifies basic to moderately complex integrated business application solutions by designing and coding component-based applications using programming languages.
REQUIREMENTS:
- Strong customer service skills including verbal and written communications; customer-focused with the ability to effectively communicate with management, co-workers, and customers.
- Experience administering SaaS applications like Google workspace, Atlassian, Okta, Slack
- Hands-on experience working and supporting Mac and Windows OS
- Experience and knowledge of scripting languages to develop automation workflows and integrations for repetitive manual tasks
- Superior time management skills including a sense of urgency and proactive approach.
- Capable to manage multiple tasks/ projects simultaneously
- Excellent analytical and problem-solving skills.
- Demonstrated ability to work independently and in a team environment.
- Self-motivated to research resolutions to technical issues independently and learn new technologies with limited guidance
- Familiar with SSO/SAML, SCIM, 2FA, and Oauth flows
- Experience with API integrations
- Flexibility to work during the holidays and an on-call rotation
PROFESSIONAL BACKGROUND / SKILLS:
- Bachelor's degree in Computer Science or related degree or related experience required.
- CompTIA A+ certification a plus
- 6+ years of relevant technical experience in a Help Desk, System Admin, or Desktop Support role
- Strong Knowledge of Google Suite, Atlassian, and Okta administration
- Strong Knowledge of scripting languages (Python, Google Script, etc)
- Strong computer aptitude and understanding of IT concepts, operating systems, business applications, and network systems.
- Experience in software development and knowledge of scripting languages.
- Strong ability to evaluate the impact of new needs, as well as associated applications, systems, and processes
- Strong ability to work both individually and in a team environment
At CloudBees, we truly believe that the more diverse we are, the better we serve our customers. A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers. Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.
In the technology industry, diversity creates a competitive advantage. CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers. CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.
We are looking for a smart, collaborative, hard-working Senior Frontend Developer to be part of a team building an amazing multimodal transport experience. You are an accomplished, hands-on engineer. Your mission is to serve as a key UI developer on your squad and expertly craft frontend mobile and web applications. You work closely with Product and Design teams to drive and refine specifications. You develop strategies and design specifications to improve the performance and reliability of our mobile & web applications as we rapidly scale our product and organization.
Who you are
- Love for coding : An engineer who is a fanatic about writing beautiful and scalable code, in short, a code -artist.
- Dynamic Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems.
- Analytical mindset: Strong analytical and troubleshooting skills from requirements, design to code & validation. Should be resourceful, innovative and inventive.
- Team player Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.
- Accountability High sense of ownership for your code and relentlessness to deliver projects with high business impact.
Key Qualifications
- Bachelor of Engineering/Bachelor of Technology in Computer Science or related field.
- 6+ years of relevant work experience in mobile and/or web application development.
- Minimum 2+ years of leading feature teams through all stages of development.
- Experience with mobile application development in Android and iOS.
Responsibilities
- Build pixel-perfect, buttery smooth mobile applications on Android & iOS integrating with native APIs and cloud services.
- Design, develop, test, deploy, maintain, and improve mobile application(s).
- Manage individual project priorities, deadlines, and deliverables.
- Build products that can scale for users around the world while meeting & exceeding quality & performance goals.
- Maintain strong service catalog and up to date technical documentation.
- Establish logging, monitoring, analytics and telemetry frameworks for the team.
- Establish & Enforce strong DevOps principles across all stages of development.
- Liaise with Product development team to plan new features.
- Research and suggest new mobile products, applications and protocols.
- Stay up-to-date with new technology trends.
Requirements
- Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript (and TypeScript or ClojureScript) language and its nuances, including ES6+ syntax with experience on ReactJS, Redux, React Native, Webpack, and similar library/tools.
- Development experience on native and/or cross platform mobile application development for Android & iOS using Xamarin, Cordova or similar frameworks.
- Familiarity with native build tools, like XCode, Gradle (Android Studio, IntelliJ)
- Understanding of REST APIs, the document request model, and offline storage and experience with automated testing suites, like (Jest or Mocha)
- Experienced with web standards and protocols such as HTTP, REST, DNS, TCP/IP, and socket APIs in general.
- Familiar with web security, accessibility and internationalization.
- Experience with agile/scrum methodologies to iterate quickly on product changes, developing user stories and working through backlogs. Familiarity in using tools such as JIRA, Confluence, Git, bitbucket etc.
- Demonstrable portfolio of released applications on the App store or the Android market.
- Experience with Geo-location APIs and Google maps APIs and asset tracking is a plus.
- Previous experience in developing mobility or transportation solutions is a plus.
Benefits
- Be part of an organisation in hyper-growth mode with plenty of opportunity for personal development
- Flexible and inspiring workplace with a team of competent, motivated and fun co-workers
- Autonomy and ownership of the work you do with flexible hours
- Opportunity to make an impact by being part of a movement that will revolutionise transportation in APAC cities
- Annual Team retreats in Bali and other popular beach destinations
- Private Health Insurance
- Performance Bonus
3-6+ years backend server side micro services based applications development experience with
the following skill set:
1. Rest Services using NodeJS & Express Js
2. Micro services-based application development using Kubernetes, Dockers, WAF
3. Server Frameworks : XMPP Server or any messaging/chatting server frameworks, chat-bots,
Audio and Video calls server framework like Signal Server/BigBlueButton, Push Notification
services, Sync Gateway server like Couchbase sync gateways, Streaming Services using
Kafka/Spark
4. Languages : Java Script is mandatory. Preferred if you are also hands-on with Typescript,
Python, Java.
5. Database : Working experience in one of these document databases- Dynodb, Cosmos db,
MangoDB. Preferred if you also have working experience in any of these RDBMS - MySQL,
Postgress, SQL Server
6. Storage : Working experience in any one of these storage technologies - S3, Blob or any
cloud storages
7. DevOps : JIRA, Jenkins, ELK, CI/CD, Git, AWS or Azure cloud compute
The primary responsibilities include:
- Responsible for the overall software development lifecycle.
- Management and execution against project plans and delivery commitments
- Drive effective, mature Agile practices and continuous execution improvements within your teams.
- Manage stakeholder planning and communications ensuring key outcomes
- Recruit, coach, and mentor the best engineering and management talent
- Build, coach, and manage a strong team of engineers that set the standard and can up-level the overall talent of the extended organization.
- Provide a strong understanding of native mobile developer platforms and bring broad thought leadership to the next generation mobile developer experience.
- Anticipate and aggressively remove obstacles that slow down or prevent products and programs from delivering on product and program objectives.
- Balance urgent and effective action, commitment to excellence, and taking the initiative to resolve problems; holds internal stakeholders accountable where appropriate.
REQUIRED
- 8+ years of industry experience with 2+ years of senior leadership experience.
- Solid track record of over-achieving engineering and platform delivery and scaling targets in high volume, innovative and fast-paced high-pressure environment; proven results in delivery on platform product.
- Deep understanding of one or more of Java/Python/Scala. Ability to understand and critique the core library/language constructs with skilled knowledge on UI technologies like Angular 2+, React, D3.JS
- Working experience with Agile methodologies and durable team concepts.
- Knowledge in DevOps practices and tools.
- Knowledge in Cloud Technologies, CI/CD, Jenkins, Testing methodologies is preferred.
- Experience in server-side services using ElasticSearch, Kafka
- A strong track record of project delivery for large, cross-functional, projects and bringing in and growing engineering talent
- Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences.











