11+ Process analysis Jobs in Mumbai | Process analysis Job openings in Mumbai

Required Skills: Project Management, Data Analysis, SQL queries, Client Engagement

Criteria:

• Must have 3+ years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.
• Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets
• Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.
• Experience in process analysis, optimization, and mapping for operational efficiency.
• Strong client-facing communication and stakeholder management capabilities.
• Good expertise in financial operations processes and workflows with proven implementation experience.

Description

Position Overview:

We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of company’s solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

Key Responsibilities:

● Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

● Project Management: Lead the end-to-end implementation of company’s solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

● Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging company’s platform. Utilize process mapping and data analysis to drive continuous improvement.

● Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of company’s solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

● Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

● Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

● Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Qualifications:

● Minimum of 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

● Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

● Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

● Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

● Proven expertise in financial operation processes and related software solutions is a plus

● Proficiency in developing business intelligence solutions or with low-code tools is a plus

Why Join company?

● Opportunity to work with a cutting-edge financial technology company.

● Collaborative and innovative work environment.

● Competitive compensation and benefits package.

● Professional development and growth opportunities.

International Voice Support

We are looking for enthusiastic customer service and technical professionals to join our team. We have multiple open positions offering excellent growth and competitive payouts for both freshers and experienced candidates.

Open Positions & Salary Structures

Role 1 : Voice Process (Domestic Support)

Shifts: 24/7 Rotational Shifts | 2 Rotational Weeks Off

Requirement: Graduate Freshers or Experienced candidates

Communication: C1 Level English Proficiency

Salary: ₹30,000 In-Hand

Role 2 : Voice Process (Energy sector support)

• Shifts: 24/7 Rotational Shifts
• Requirement:
• SSC (10th) + Minimum 1 year of International BPO experience
• HSC (12th) or Graduate + Minimum 6 months of experience
• Communication: B1 / C2 Level English Proficiency
• Salary: ₹26,000 In-Hand

Role: Voice Process (Airline Support)

• Shifts: 24/7 Rotational Shifts | 2 Rotational Weeks Off
• Requirement:
• Graduate Freshers: ₹25,000 In-Hand
• HSC / Graduate + Experience: ₹28,000 In-Hand
• Communication: B1 / C2 Level English Proficiency

Role: Technical Support Process (Premium IT Company)

• Shifts: 24/7 Rotational Shifts | 2 Rotational Weeks Off
• Requirement:
• Graduate Freshers: ₹25,000 In-Hand
• HSC / Graduate + Experience: ₹28,000 In-Hand
• Communication: C2 Level English Proficiency (Excellent Tech Support Skills)

We are seeking a mid-to-senior level Full-Stack Developer with a foundational understanding of software development, cloud services, and database management. In this role, you will contribute to both the front-end and back-end of our application. focusing on creating a seamless user experience, supported by robust and scalable cloud infrastructure.

Key Responsibilities

● Develop and maintain user-facing features using React.js and TypeScript.

● Write clean, efficient, and well-documented JavaScript/TypeScript code.

● Assist in managing and provisioning cloud infrastructure on AWS using Infrastructure as Code (IaC) principles.

● Contribute to the design, implementation, and maintenance of our databases.

● Collaborate with senior developers and product managers to deliver high-quality software.

● Troubleshoot and debug issues across the full stack.

● Participate in code reviews to maintain code quality and share knowledge.

Qualifications

● Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.

● 5+ years of professional experience in web development.

● Proficiency in JavaScript and/or TypeScript.

● Proficiency in Golang and Python.

● Hands-on experience with the React.js library for building user interfaces.

● Familiarity with Infrastructure as Code (IaC) tools and concepts (e.g.(AWS CDK, Terraform, or CloudFormation).

● Basic understanding of AWS and its core services (e.g., S3, EC2, Lambda, DynamoDB).

● Experience with database management, including relational (e.g., PostgreSQL) or NoSQL (e.g., DynamoDB, MongoDB) databases.

● Strong problem-solving skills and a willingness to learn.

● Familiarity with modern front-end build pipelines and tools like Vite and Tailwind CSS.

● Knowledge of CI/CD pipelines and automated testing.

·     Execute buying and selling of gold and silver bullion (bars, coins, and related products).

·     Monitor live bullion market trends, spot prices, premiums, and margins.

·     Maintain strong relationships with traders, refiners, banks, and brokers in Zaveri Bazaar.

·     Negotiate prices, margins, and credit terms with clients and suppliers.

·     Manage daily trading positions and inventory levels.

·     Coordinate with accounts and operations for billing, settlements, and reconciliations.

·     Ensure compliance with regulatory and company policies.

·     Identify new trading opportunities and expand client network.

·     Handle high-value cash/RTGS transactions securely and accurately.

·     Promote and market the company’s bullion and trading products directly to customers and business partners.

·      Conduct outdoor marketing activities, visits to clients, traders, and business hubs to generate leads.

·      Identify new market opportunities and expand customer networks within the bullion sector.

·     Maintain strong communication with existing clients and establish new business connections.

·     Participate in exhibitions, trade events, and industry gatherings to enhance brand visibility.

·     Provide market feedback, competitor insights, and customer needs to management.

·     Coordinate with internal teams to support sales activities and marketing campaigns.

·     Meet weekly/monthly targets for lead generation and client engagement.

• Excellent communication and interpersonal skills
• Presentable personality and ability to handle clients confidently
• Open to stretch and working in a start-up/ed-tech environment
• Immediate joining required
• Age: Below 32 years

Benefits to Highlight for Candidates:

• Be part of a fast-growing ed-tech company with a positive and unique culture (refer to our LinkedIn, Glassdoor, and website for more details).
• Attractive incentive structure based on performance.
• No field sales (door-to-door). Leads are provided to counselors to connect with clients.
• Significant career growth opportunities, with high performers moving into team management roles within 1-2 years.
• Flexibility for relocation to other offices (Bangalore, Delhi, Hyderabad, Chennai) based on tenure and performance.

Designation : Business Development Executive

Cadre : Team Member

Position Reports to : Team Leader

Job Type : Full time

Location : Mumbai, BKC.

Shift Timings and Working Days :

US Shift : 7pm to 3.30 am

Working Days : Monday to Friday - Prefer male candidate

- Additional Perk offer for Night Shift: 200 RS Per working day in cash which will be provided every Friday

General Shift : 9 am to 5:30pm

Working Days : Monday to Saturday - Prefer Female candidate

Additional Perk offer for Day Shift : Free Food will be offered.

ABOUT FINESTAR :

Finestar is a focused organization, sight holder of De Beers group of companies. We sources rough diamonds directly from primary sources, manufacture it entirely in our own fully-integrated factories and distributes the polished diamonds across the world through our global marketing & distribution network. The group has been expanding its operations over the last 25 years and today have a presence in 8 countries.

Job Description :

As a Business Development Executive, you will play a crucial role in our organization by conducting a substantial volume of outbound calls daily to leads and oversee end-to-end conversions. Through your effective communication and persuasive skills, you will engage with potential clients, providing insightful information to convince and convert inquiries into successful online registration.

- Making outbound calls to potential clients

- Take care of existing & New Clients

- Closing sales leads and assisting the client in entire process

- Meeting or exceeding monthly goals assigned by the Team Leader

- Working with the team and keep developing new market opportunities

- Perform any other jobs assign by management

Desired Candidate Profile :

- Excellent English communication and presentation skills, both verbal and written

- Competitive and enthusiastic personality with negotiation skills

- Excellent interpersonal and customer-facing skills

- Expertise in Microsoft Office

Other Requirements/Details :

- Tech-savvy, proactive, and eager to learn attitude

- The logical, solution-oriented mindset with good analytical ability

- Bachelor's degree in any stream

- Fresher or 1-3 years of experience in Luxury domain is plus

- CTC Offer : Between 2.5 LPA to 3.5 LPA

- Immediate joiner

Job Description: SALESFORCE SENIOR DEVELOPER

Simpliigence is a CRM Consulting Company, and our leadership team has been involved with more than 2000 CRM projects. We have worked with over 75 Fortune 500 CRM Transformations; we have over 20+ proven solutions and we believe in business outcomes.

As Salesforce Registered Consulting Partner, we offer a vast range of salesforce marketplace products from website integration, document generation, application integration. Some of our experiences are in Apttus, Conga, Formstack, Field Service Lightning (FSL), ServiceMax, MuleSoft, Informatica, UX and Mobile/iOS development.

Our primary focus is on helping small and medium businesses to use CRM technologies (like Salesforce.com) for improving their business results across sales, online commerce, customer service and marketing. For business looking towards automating their routine, repetitive manual tasks, we also offer Robotic Process Automation (RPA) solutions by deploying specific task-oriented “Bots” that are efficient and simple to handle.

With Simpliigence, you will be getting a chance to learn and grow faster than the current pace. We look forward to have people who are enthusiast on what they love to do. A complete remote work environment from the start we look forward to maintain and improve the same.

Our global HQ is in New Jersey, USA and our delivery center is in India. We are rapidly expanding to other geographies in APAC and Europe.

Responsibilities

• Support business objectives by leveraging the Salesforce platform to build and configure comprehensive solutions that improve business processes and drive efficiency gains across all business functions.
• Analyze complex business and technical requirements, with regard to their impact on existing systems and environments, to produce a thorough business and system design.
• Design, configure, develop, document, test, and implement solutions on the Salesforce.com platform, including integrations with third party applications and other tools.
• Understand the business needs of internal customers and provide comprehensive solutions for such needs.
• Develop coding standards and provide guidance to software developers.
• Participate in cross functional team communication and knowledge sharing activities.
• Work on complex projects with minimal guidance from managers.
• Fulfill technical lead role on large projects and coordinate development activities.
• Work with requirement owners to estimate and prioritize user system requests.
• Advise on how to leverage out-of-the-box Salesforce solutions, as well as when to customize and enhance.
• Manage and document configuration changes to fields, workflows, reports, roles/permissions, security settings, page layouts, custom objects, reports and dashboards.
• Remain current on Salesforce releases, features, best practices, applications, technologies and certifications (Trailhead)
• Manage release preview and business process testing for ongoing Salesforce bug fixes and new releases, advising the Salesforce users on the strategic direction the application should take, including third party add-ons or additional applications.
• Drive user adoption and best practices to further the long-term success of the system through training and support (as needed)
• Maintain system health checks,
• Communicate effectively with project managers and other stakeholders regarding project status and delivery timeframes.

Requirements:

• Bachelor's degree in computer science, engineering, or information technology
• Minimum of 3 years of hand-on Salesforce development experience
• Extensive technical experience with Salesforce in the following capacities:
• Gap analysis, solution design, configuration, and development
• Integrating Salesforce with other applications using web services and other technologies
• Use of APIs, Apex, Triggers, Flows, Lightning, to develop extensions to native functionality.
• Good to have experience in FSL.
• Implementing platform end-to-end, including data conversion and post-production support and troubleshooting
• System administration, including user management, environment planning, and workflow, approval, and message configuration.
• Experience developing using SQL, JavaScript, REST and SOAP APIs, HTML, and XML
• Experience with Agile Project methodology and familiarity with JIRA.

This profile will include following responsibilities:

- Perform Web Application Security Testing

- Perform Mobile Application Security Testing

- Scan Network for Security Vulnerabilities

- Co-ordinate with the clients for Project related queries

- Undertake meeting with the client teams for discussing security issues and recommendations

- Create detailed security reports

- Keep track of project progress & send regular updates

- Research on Open source security tools & new security topics

• Web Application Security – OWASP Top 10
• Mobile Application Security – Mobile OWASP Top 10
• Threat Modelling
• Risk Rating Frameworks
• Web Traffic Interception (For Web/Mobile apps)
• SSL
• Network Concepts
• Web Development Basics - HTTP/HTML/JavaScript
• Basic Mobile Application Concepts (either Android or IOS)

Cityflo is an app-based daily commute solution for Mumbai's professionals. With a smart app, clever route design, and a fleet of premium buses, we are providing an airline experience on wheels. Cityflo has been operational since 2015 and is solving Mumbai's travel woes in a big way.

Roles & Responsibilities:

• Working closely with business vendors, product, and BI team to identify and implement necessary technologies.
• Maintaining and improving the dashboard which helps the team to run the operations in the most efficient manner.
• Optimizing daily operations and identifying avenues for effective introduction of technology.
• Working closely with the on-ground operations team and understanding their daily challenges.

We are looking for:

• Experience in developing web applications at scale.
• Strong knowledge and experience in web technologies and Python.
• Experience in writing modular/reusable code in ReactJS.
• Good UI/UX design sense and intuition
• Following good software engineering practices like version control, code-reviews, test-driven development, and continuous integration, etc.
• Experience with AWS services such as Lambda, RDS(PostgreSQL), AWC Chalice(serverless framework) is a plus.
• Long-term thinking around creating products and owner mentality.
• Great communication skills, the ability to articulate and evangelize product vision.
• Willingness to take initiatives, the ability to hustle and get things done.