Graphic Designer

Job description

Job Title: System Integrator / Technical Support Engineer (Integration)

Experience: 5 Years

Employment Type: Full-Time

About the Role

We are seeking an experienced and technically proficient Client Support / Technical Support Engineer (Integration) to join our dynamic team. The ideal candidate will possess strong analytical skills and a solid background in API integrations, Integration Kits, and technologies such as Java, PHP, or Android.

In this role, you will serve as the primary point of contact for clients, ensuring smooth implementation, efficient issue resolution, and exceptional customer satisfaction throughout the integration process.

Key Responsibilities

Provide technical support and integration assistance to clients via email, calls, or ticketing systems.

Assist clients in setting up, configuring, and troubleshooting API / SDK / Integration Kits.

Collaborate with internal development and product teams to resolve complex technical challenges.

Analyze logs, debug issues, and replicate customer scenarios to identify root causes.

Maintain detailed documentation of integration processes, FAQs, and troubleshooting guides.

Ensure timely and professional resolution of client queries to maintain high satisfaction levels.

Work cross-functionally to support client onboarding, testing, and deployment activities.

Required Skills & Qualifications

Bachelors degree in Computer Science, Information Technology, or a related field.

Minimum 5 years of experience in Client Support, Technical Support, or Integration Support roles.

Hands-on experience with at least one of the following: Java, PHP, or Android.

Strong understanding of API integrations, SDKs, and web technologies (REST / JSON).

Familiarity with Integration Kits or middleware solutions.

Excellent communication, analytical, and problem-solving skills.

Ability to work independently and manage multiple client projects simultaneously.

Preferred Skills

Experience in the Payment Gateway..

Knowledge of SQL for data validation and troubleshooting.

Proficiency with Postman, API testing, and log analysis tools.

Role – Telesales

Exp – 0 to 4years

Location – Malad

Job Summary

You will be responsible for driving sales of Flight, Hotel, and Holiday bookings by making outbound calls to travel agents, managing the entire sales cycle from lead generation and quoting to final payment follow-up.

Key Responsibilities

1. Outbound Sales & Lead Generation:

• Initiate outbound calls to travel agents to generate sales leads for company offerings (Flight, Hotel, & Holidays).
• Actively cold call business owners and utilize referrals, direct mail, email, and networking to develop a database of qualified leads.

1. Sales and Quoting:

• Listen to customer (travel agent) requirements and present product/service information appropriately to close the sale.
• Ensure that price quotes are sent promptly to all qualified leads.

1. Follow-up and Payment:

• Conduct timely follow-ups with travel agents after quotes have been sent.
• Manage payment follow-ups and ensure all payments are secured before the travel dates.

1. Client Relationship Management:

• Source and develop strong client relationships and referrals.
• Maintain the customer database by inputting customer profiles, updates, and preparing monthly reports.

1. Team & Knowledge:

• Attend all team meetings and actively share best practices with colleagues.
• Demonstrate or gain working knowledge of the travel industry (an added advantage).

Layer Tech Solutions is looking for a detail-oriented Business Analyst with 1–3 years of experience to support our growing team. The ideal candidate will bridge the gap between business needs and technical solutions.

• Analyze business processes and identify areas for improvement
• Gather and document requirements from stakeholders
• Collaborate with cross-functional teams to develop solutions
• Prepare reports, dashboards, and presentations
• Strong analytical, problem-solving, and communication skills
• Experience with tools like JIRA, Confluence, or similar preferred
• Knowledge of IT services or software development lifecycle is a plus

• Model Development and Deployment:
• Design, develop, and implement machine learning models for various applications (e.g., classification, regression, natural language processing, computer vision).
• Deploy and maintain machine learning models in production environments.
• Optimize model performance and efficiency through feature engineering, hyperparameter tuning, and model selection.
• Build and maintain scalable machine learning pipelines.
• Data Engineering and Management:
• Work with large datasets, including data cleaning, preprocessing, and feature extraction.
• Develop and maintain data pipelines for data ingestion, transformation, and storage.
• Ensure data quality and consistency.

At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.

As the primary person responsible for operations, we think it will be a great fit if -

1. You previously worked in supply chain or operations where hardware was being built and have prior experience dealing with overseas vendors.
2. You have a mechanical background and take care of the QA of the product being built for mass adoption of Crypto.
3. You do not shy away from taking responsibility and are comfortable doing everything non-technical.

If we decide to work together, we believe you would be a key team member who helps the company achieve the hockey stick growth that it needs to succeed.