JOB DESCRIPTION:
I - Experts is hiring for the position of Customer Support Executive who is having experience in International Calling and also in Lead Generation.
Responsibilities:
• Calling handling from customer and resolving the issues.
• Reporting the team lead.
• Supporting the query and do the needful.
• International Calling Experience
• Good experience in Lead generation
• Proactive work to be done
Criteria:
• Any Graduate with Good communication & Excellent English Fluency.(Freshers can also apply)
• 10+2 Educated candidates can also apply.
• Experience with 1 year in International Voice will be add on.
• Candidates who have experience in international BPO in inbound or outbound process is eligible.
Company Website:www.I-experts.webs.com
Timings: 7: 30 am to 3 pm
Week Off: Sunday will be fixed off( Saturday working from 7: 30 am to 1:30 pm)
Benefit: Great Incentives
Shift: Morning Shift
Address:H-30 Second Floor, Near Sai Baba Mandir, Opp Metro Pillar 33- 34, Laxmi Nagar, Delhi 110092
About DesiAdda Esports PVT Ltd
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Required Skills
- Proven experience with full development life cycle for large-scale software products
- Clear communication, decision-making, understanding and explaining trade-offs
- Engineering best practices - code quality, testability, security, release management
- Good knowledge of performance, scalability, software architecture, networking
- Capacity to think in abstract and also obsess about details
- Experience designing microservices architecture
- Strong bent on engineering culture and focused on improving the developer experience
- Self-managed and motivated
- Capacity to break complex problems and work on abstract problems
What you will do
- Spearhead building of the new transformation backend platform from 0 to 1
- Design the software for all its stakeholders - its end-users, developers, technical and
product support, and DevOps
- Evaluate technical/architectural options and tradeoffs.
- Implement proof-of-concepts. Hands-on.
- Create a solutions/design pattern library for similar problems and advocate them
- Provide technical leadership and guide development teams
- Setup best practices for design, coding, testing, security, monitoring, and release
management
- Interface with cloud, and customers’ technical teams
- Measuring and constantly improving developer productivity
- Work with product managers to build application extensibility into design
- Occasional project management when a project is more technical focused
- Occasional people management in the absence of other senior leaders
Job Description for Project Manager:-
1.Exposure to US/International Client Client (Preferred) Prior Experience in Digital Marketing (Search Engine Optimization) / Project Coordinator / Project Manager roles.
2. Excellent written and verbal communication and presentation skills, able to generate interest and engage the client during calls and on emails.
3. Manage projects, establish productive, professional, and profitable relationships with key personnel and clients in assigned projects.
4. Coordinate with various departments within the organization, including support, service, technology, and manage resources, in order to ensure seamless functioning of the client accounts.
5. Responsible for client receivables; planning and execution of monthly retention.
6. Candidates with Project Management, Digital Marketing & Technical Skills Preferred.
7. Preferred Location Noida.
8. Document all requests and comments made by clients to ensure timely feedback and follow-up actions of client escalations/queries.
9. Ability to maintain a positive, motivational, 'get things done' attitude, especially when faced with difficult circumstances.
10. Achieves strategic customer objectives and account plans defined by company management.
11. Good relationship-building skills (internal, external, and cross-cultural).
12. Sound computer skills, especially in the areas of MS Word, MS Excel, and MS PowerPoint.
13. Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary actions required and always keep the internal team updated.
14. Maintain a consistent schedule of online meetings with the client to manage performance objectives, customer-expectations and assess customer needs on an ongoing basis.
We are seeking a motivated and results-driven Tele Sales Executive to join our sales team. The ideal candidate will be responsible for generating leads, engaging potential clients, and driving sales of our technology solutions. This role requires excellent communication skills, a persuasive approach, and a strong focus on achieving sales targets.
Key Responsibilities:
- 1. Outbound Calls: Contact prospective and existing customers by phone to introduce, promote, and sell products & services.
2. Lead Generation: Identify and qualify new sales leads from provided lists, referrals, and other sources.
3. Sales Pitch: Deliver compelling sales pitches, respond to customer inquiries, and handle objections to close sales.
4. Customer Engagement: Build and maintain positive relationships with customers, understanding their needs and offering appropriate solutions.
5. Data Management: Accurately record and update customer information, interactions, and sales activity in the CRM system.
6. Sales Targets: Meet or exceed individual and team sales goals and quotas.
7. Feedback Collection: Gather and report customer feedback to help improve products, services, and sales strategies.
Key Responsibilities:
- Make outbound calls to potential customers and provide information about company products/services and highlight key features.
- Schedule appointments and demo calls for the sales team with interested clients.
- Stay informed about the company's products/services.
- Clearly articulate product features, benefits, and unique selling points.
- Follow up with potential clients to confirm scheduled appointments and provide necessary information.
- Generate new leads through cold calling.
- Maintaining positive rapport with customers to build long-term relationships.
- Update and maintain customer records in our system.
- Provide feedback on customer responses and concerns.
- Collaborate with the sales and marketing teams to optimize strategies.
- Participate in regular team meetings to discuss progress and challenges.
Qualifications & Skills:
- Bachelor’s degree or higher in any field.
- Active listening and attention to detail abilities.
- Excellent verbal and written communication skills.
- Ability to handle rejection positively and persistently pursue leads.
- Ability to follow scripts and guidelines to deliver an effective sales pitch.
- Ability to build rapport with potential customers.
- Organizational and time management skills.
- Basic computer skills and proficiency in MS Office.
- Knowledge in Finance Domain would be an advantage.
Skills: React Native, RESTFUL API, AWS, GIT Roles & Responsibility:
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Internal Notes: |
Mandatory:
- 4-7 Experience in React JS, (ReactJS 2.5yrs compulsory)
- Optional:
Knowledge in UX/UI design, Azure DevOps, Test Driven - and Domain Driven Development
- Developing of complex IT systems with various system integrations and configurations
- Data security/GDPR
Location: Nashik/Pune/Bangalore
Responsibilities:
1) Implement product features that are secure, scalable, robust and easy to implement and maintain.
2) Work independently within self-organizing Agile teams.
3) Plan and identify solutions and risks in assigned work.
4) Be responsible for implementing features, provide bug fixes, reviewing code quality to ensure
they work well at cloud scale.
5) Take pride of ownership in code and product features delivered.
Skills:
1) Strong experience in developing enterprise web applications.
2) Expertise on the Microsoft technology stack (ASP.NET MVC 3.5 / 4.0 / 4.5 / .Net Core, Web API,
SQL Server).
3) Candidate needs to be a full stack developer
4) Experience developing applications using following technologies: Microsoft Visual Studio, .NET
Framework, .NET Core, Entity Framework, C#, Angular 6, ASP.NET and WCF Web Services,
ADO.NET, SQL, MVC, REST calls, creation of REST APIs
5) .Net Core is mandatory
6) Experience with GitHub
7) Experience with Cache server integration is a good to have skill (Ncache, Memcache, etc)
8) Good knowledge of Client-side scripting – JavaScript and JQuery, Kendo
9) Knowledge of design patterns is required.
10) Ability to deliver software and artefacts independently.
11) Good understanding of project architecture and software development processes
Our client is an expert in education financing and counselling related to higher studies abroad. They help students to understand about scholarships in various colleges abroad, whether they are eligible and how to apply for such esteemed institutions. Their dedicated page enlists every scholarship available across the globe, apart from other facilities required by students like visa counselling, forex, accommodation, Peer contacts etc.
They also offer the best resources for exams like IELTS, TOEFL and GRE apart from organising webinars and events to connect with industry experts, alumni and fellow students - which helps to prepare for travels, loans and more. Partnered with the most prominent Banking and non-banking financiers, the team is led by FinTech-experienced IIT Kanpur alumni, passionate about offering sustainable financial offerings.
- Improving customer experience, not only for borrowers but also other partners on the platform
- Ensuring seamless integration with data/ service providers and lending partners
- When not doing any of the above, writing tests to prevent any regressions
What you need to have:
- Must have skills:
- Good Experience in Ruby On Rails
- Experience in Modular Javascript programming
- Self-starter: Someone who can develop independently
- Passionate about problem-solving, ability to see the big picture
- Realizes the value of 80-20
- Good to have skills:
- DevOps experience (Managing web application on AWS)
- Prior experience in the Fintech or Banking industry as a tech role.
- Test case writing
Software Developer: 1 to 4 yrs
Sr. Software Developer: 4 to 8 yrs
Drive technical leadership and guidance to both your team members and your project peers
Deliver best engineered products from all engineering aspects like designing, architecting across multiple product lines
Drive customer experience, continually raising the bar on functionality, usability and
simplicity
Champion engineering and operational excellence, establishing metrics and process for
regular assessment and improvement
Drive best practices and is a pro with agile methodologies/practices – SCRUM, Test Driven Development (TDD) breaking down complex requirements into simpler stories
Establish a solid project framework and development processes
Communicate and collaborate effectively with global hardware and software engineering
teams
Operate strategically and tactically. Work on strategy and help set direction while staying on top of the day to day software development
Manage headcount, deliverables, schedules across on-going projects, ensure that timelines are met in accordance with the project roadmap
Direct and provide on-going leadership for a team of individual contributors, set objectives, review performances, define growth plan and nurture.
Who should apply?
Bachelor’s/Master’s degree in engineering (computer science, Information systems)
8+ years of strong experience managing software projects right from inception to launch,
seeing the full lifecycle, building enterprise systems including at least 2 years of direct
people management experience
Worked on large scale Java/JSP applications with good understanding of web stack
Good understanding of nuances of distributed systems
Good understanding of relational databases (preferred-Crystal, Jasper), Worked with Iaas like AWS/GCP/Azure etc.
Worked with Message Brokers and Application Containers
Analyse, design and architect, develop and maintain software solutions across multiple
projects
Direct and provide on-going leadership for a team of individual contributors, set objectives,
review performances, define growth plan and nurture.
Drive best practices, and is a pro with agile methodologies/practices-SCRUM, Test Driven Development (TDD) Manage headcount, deliverables, schedules across on-going projects,ensure that resources are appropriately allocated and timelines are met in accordance with the project roadmaps.