11+ PrestaShop Jobs in Bangalore (Bengaluru) | PrestaShop Job openings in Bangalore (Bengaluru)

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Manual Tester with Crew Domain Knowledge

Skill Set/Experience

1.   •       Experience: 5–12 Years

2.   •       Locations: Chennai, Bangalore, Trivandrum, Cochin

3.   •       Notice Period: Immediate to <30 days

1. Very good understanding of airline Crew and Ops business processes
2. Experience in UAT and SIT testing including on-site customer interactions (added advantage).
3. Strong business/testing skills – Use case review, Test case creation (Interface, Functional and UAT and End to End ) , review and execution
4. Basic knowledge of SQL, UNIX
5. Experience in API/Interfaces testing
6. Experience with any of the defect tracking systems.
7. Exposure in using selenium Test Automation tool is added advantage

Responsibilities:

• Work with the Product and Marketing team to identify content required for specific user journeys and create a plan for a technical enablement solution.
• Create and maintain content for continuous updates and improvements.
• Ensure content is valuable and highly useful.
• Edit content to adhere to the writing process and best practices.
• Identify and contribute to improve Writing Best Practices, Style Guides, Processes, and other Technical Writing guidelines.

Requirements:

• Identify projects that deliver the most value and then meet deadlines and reprioritize as needed to complete timely delivery of content projects.
• Professional experience writing and editing content for a technical audience (application developers; programmers, system architects, or similar) in a Product environment.
• An analytical mindset, with good research, prioritisation, and exploration skills.
• Proactive and curious about problems and willing to take responsibility for their solutions.
• Capture business value, priorities, and product context.
• Fluent in both written and spoken English.

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. 
 

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

About the position

F5 is looking for a Software Engineer with expertise in designing Web UI automation solutions to test high-scale distributed systems. You will collaborate with architects and application development teams to vet and validate test automation for an edge computing platform that is used to deploy global, scalable and secure applications.

Responsibilities:

• Understand the product architecture and come up with a frontend testing strategy such that quality is driven into the heart of the development process

• Perform integration tests on web services & APIs using SauceLabs, Postman, Swagger and other testing tools

• Design test and automation infra to test functionality, scale, performance, and reliability to ensure predictable delivery of quality releases

• Design and implement different test strategies - black box, grey box, and white box - to ensure the product is finished, secure, and effective

• Research, recommend and implement tools as needed to ensure quality

• Build test frameworks working within CI/CD pipeline processes, and provide automation expertise to development teams

Minimum Qualifications:

• Experience in designing automation software from the ground up, choosing the right infrastructure components, evaluating both open source and closed source software

• Hands-on experience with JavaScript (TypeScript will be a plus)

• Strong working knowledge of test automation frameworks and tools: Selenium, WebDriver, SauceLabs, Protractor, Gitlab CI, Jenkins, Jasmine, Karma

• Practical experience with CI/ CD methodologies & tools

• Good understanding of Testing fundamentals, Bug life cycle, SDLC, STLC, Smoke testing, Sanity testing, Regression testing

• Prior working experience in Web-based projects with a strong understanding of UI, cross-browser compatibility, general web functions, and standards is a must.

• Good written and verbal communication skills and flexibility to work with teams in different time zones

• BS/MS degree in Computer Science or equivalent with 6-10 years of experience in software development and/or test automation

Desirable:

• Experience with load balancer products such as F5, Envoy, Nginx, HA proxy

• Experience with Kubernetes container technology, Terraform, AWS

• Good understanding of networking protocols, HTTP/HTTPS, Proxies TCP, UDP, IP, HTTP, SSL, DNS, FTP, origin pools, etc

About the company

F5 provides a distributed cloud platform to deploy, connect, secure and operate applications and data across multi-cloud and edge sites. Line-of-business leaders can drive business transformation and automation by distributing workloads closer to business activity. DevOps teams can manage fleets of applications and infrastructure with less complexity. Network teams can simplify application connectivity and security across clouds.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination.  F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.