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Associate Manager - Mortgage Operations

We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.

Key Responsibilities

·       Managing end-to-end Mortgage Operations ranging from Origination to Servicing.

·       Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.

·       Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.

·       Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.

·       Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.

·       Identifying opportunities with existing customers for upselling and cross selling other services.

·       Creating/Managing process documentation for all customers.

·       Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.

Skills and Qualifications

·       Prior experience in Operations Management.

·       12+ years in Mortgage Operations.

·       Experience of managing a team of 40-60 Full-time Employees.

·       Leadership and CRM skills.

·       Excellent Communication skills.

·       Transition Experience.

·       Hands-on experience in handling clients directly.

·       Proven track record in People Management.

Benefits

·       Performance-based Incentives.

·       Flexible work Environment.

Location

The role will be situated at our J P Nagar office.

About us

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.

Position: Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of successful customer service and management skills. Along with the team, you will ensure that the customer experience delivers the brand values.

Duties & Responsibilities:

• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
• Replenishing retail shelves as per store requirement
• Managing store visual merchandising and managing customer billing and gift-wrapping
• Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
• Maintaining a safe and healthy work environment
• Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements:

• Candidate should ideally have 2- 3 years of experience in a similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

• Tele Counseling the sellers on the difficulties and challenges of the Real Estate sales process as an
• individual owner. Educating them about addressing them and resources they need.
• Educating them about various step-by-step processes, tools, the unique propositions and detailed
• end-to-end, hassle free solutions offered by Settlin.
• Convincing them for free enrollment.
• Ensuring clear understanding of the terms of services and all steps of the on-boarding process.

• Collecting and Updating all data about the unit on sale
• Scheduling/confirming the site visit by the data collection team
• Verifying and approving all uploaded data on the profile

• Study the demography and prices of similar residential properties in the same project, locality and
• surrounding areas from various sources.
• Compare and estimate the right price of the unit.
• Counsel the seller with facts/findings and help them optimize the pricing of their unit/s on sale.
• Maintain all units in the assigned area at optimum pricing.

• Ensure the profiles of all units and projects in the assigned area are complete and up to date.
• Help digital marketing teams in creating content for selected projects.
• Maintaining complete 100% enrollment of all RE availability, on the portal, in the assigned area.

Remuneration
CTC: greater than INR 4.2 Lacs / annum : 4.2 Lacs (fixed) + Monthly Incentives (upto INR 10000 per month)

About Company
Settlin, (founded 2016) has built a simple platform for enabling and executing property transactions and services.
This is the most systematic approach to Real Estate consultancy, driven by high-end technology, built to cater every
detail of it. To know more visit https://settlin.in
Linking Spaces Technologies Pvt Ltd, 4th Floor, Gayathri Towers, 1090/N,18th Cross, 3rd Sector, HSR Layout, Bangalore 560102

Mandatory training during probation of 3 months:
The above role needs a proper understanding of our in-house portal, processes, teams, markets, localities,
demographies, various details about type of properties and Real Estate transactions. All selected members will have
to undergo a mandatory training of 3 months minimum and qualify on predefined parameters During this training
period the remuneration will be : CTC: greater than INR 3.6 Lacs / annum : 3.6 Lacs (fixed) + Monthly Incentives
(upto INR 10000). On successful completion of training and probation a confirmation bonus of INR 10,000/- will be
awarded.

Growth And opportunities ahead:
The above role also serves as the only funnel to the following role and beyond. All performing members in the above
team, by default earn the opportunity to move ahead to the following position. The eligibility for following appraisals
is two months of consistent performance at current position (measured in fixed automated indicators in CRM). There
is no time limit on the appraisal cycle and performers easily make it to the next level and beyond, within as less as 3
months, depending upon the vacancies available.

Relationship Manager / Buyer consultation

Responsibilities
Tele Consult incoming Buyers and help them throughout with their property search.
Attending inbound requests and queries on the selected units, scheduling/confirming site-visits with trained
team members from dedicated teams for site visits.
Understanding the requirements of the buyer, updating all details in the portal, suggesting best options,
collecting feedback, reasons of rejection, educating the buyer on facts and RE appreciations, driving a buyer
to a decision.
Moderating the negotiation or forwarding the interested buyer profiles to a team of experts negotiations and
settlements.

CTC: greater than INR 4.8 Lacs / annum : 4.8 Lacs (fixed) + Monthly Incentives (upto INR 25,000 per month)
Other details you should know before Applying:
1. Weekends ( i.e Saturday & Sundays) are working days. They are usually the busiest.
2. No provision of Work from home as per existing policy.It may vary at later stage.
3. First 3 months mandatory probation period with no paid leaves apart from week-offs and company holidays.
4. 6 days/week office, with 1 day week-off on any fixed day of the week.
5. Total 30 days paid leaves in a year.
6. Office hours : 10.00 AM to 6.00 PM (8 hours each work-day).

• Builds business by identifying and selling prospects; maintaining relationships with clients.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analysing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analysing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed.

What does this role hold for you…??

• Responsibility for the entire process of lead management, sales and business development for the region.
• Driving scale and growth through proper sales planning and precise execution.
• Data management to ensure 100% coverage in assigned territory and tracking other key parameters.
• Client acquisition campaigns and lead generation to build as a flagship brand for Property Services in the respective region.
• Responsibility service delivery ensuring client retention and reference.
• Providing the market intelligence, data analytics and insights for the marketing team to launch the right promotional and customer communication initiatives.
• Responsibility for achieving targets in the designated areas.
• Developing and maintaining of database regular reporting &follow-ups.
• B2B Frontline Sales.
• Mapping of new projects and new builders in designated territories, acquisition of new projects and new builders to ensure coverage across designated territory.
• Relationship Management with existing clients to ensure 100% coverage of new projects launched by them.
• Achieving revenue and coverage targets.
•  

Apply if you have…

• Post-graduation degree with 3 to 5 yrs of experience in B2B/Channel sales responsibility.
• Have worked in a real estate business.
• An outgoing and likable personality
• Confidence and authoritative speaking
• Strong presentation skills & confidence in your own abilities
• A high degree of self-motivation
• A passion for selling, Personal ambition, Resilience and persistence
• Ability to communicate with people at all levels & strong negotiation skills
• Ability to work own your own initiative and as part of a team
• Strong execution skills
• Knowledge of MS office (word and excel) and know how to use Internet.

Senior Manager – LeadSquared Apps Marketplace

LeadSquared is one of the top cloud-based sales execution SaaS platforms. The platform is used by over 40,000 users across 25 countries to grow their businesses. The business is growing well across multiple geographies in financial services, healthcare, education and other consumer services. 

Apps Marketplace

To serve multiple industries and geographies, it is critical to have a strong integration and product extension strategy to meet specific customer needs. That is where our apps marketplace comes in, which currently has about 30 apps solving various micro-integration or functionality extension needs. With the kind of growth we are seeing, we need to build many more apps, and more importantly bring in partners who can seamlessly build and integrate their apps in our marketplace.

The Role

We are looking for an energetic and passionate individual to lead our Apps Marketplace effort:

• Build a team and drive the effort of building and maintaining strategic apps (ones which need to be inhouse) such as cloud telephony integration, SMS, email integration and Google/Facebook ads.
• Work with our platform group to ensure the apps marketplace framework is partner ready, and it is easy to add new apps
• Educate and collaborate with potential dev partners so they can contribute to LeadSquared apps marketplace

Key Requirements

The ideal candidate would have experience of designing, building, testing and releasing several cloud-based business applications, end-to-end.  Experience of leading small teams, strong sense of ownership, working collaboratively with different teams and expertise in setting up strong engineering process are critical.  Other requirements include:

• 6+ full-stack experience in building cloud-based web applications using any of .NET/Java/Python/PHP/Node.js. Some experience in C# and ASP.NET important
• Solid understanding of architecture, design, development, test and release of web applications, REST APIs and application integrations
• Experience in working on AWS with good understanding of various managed services
• Proven experience of project planning, estimation and execution
• Strong knowledge of build and release process

Please find the JD below.

2   One Order framework and APIs, BADI Implementation, Implicit & Explicit enhancements, User exits, Customer Exits ,BSP Component Enhancement, GeniL and BOL Programming

3   ABAP Programming skills,  RICEFW elements, OOPS ABAP, Debugging skill

4   Abap interface using Web services, Configurations in SOAMANAGER, Basic understanding of XML

5   CRM Web UI Designing and Developments, AET tool, SQVI query

6   UI Framework & Configuration including Business Roles, Navigation Bar Profiles, Navigation Links

7   Experience on Smart Forms & mail forms and Develop/enhance smart forms

8   Knowledge on SolMan is preferable

Interview date F2F only on 1^st August 2019