Anaplan Sales Lead

Job Title: Customer Success Associate (International Process)

Location: Gurugram, Haryana

Work Mode: Work from Office

About the Role:

We are seeking passionate and customer-focused professionals to join our international support team. If you have excellent communication skills, a problem-solving mindset, and prior experience in customer service—especially within international or healthcare domains—this opportunity is for you.

As a Customer Success Associate, you will be responsible for managing and resolving customer queries efficiently while ensuring an exceptional service experience.

Key Requirements:

• Excellent English communication skills (C1 level – mandatory)
• Education: Graduates and Undergraduates both are eligible
• Minimum 1 year of experience in International Customer Support (Healthcare background preferred)
• Salary: Up to ₹35,000 CTC (₹30,517 in-hand)
• 5 Days Working with 2 rotational week-offs
• Rotational Shifts (24/7 environment)
• Two-way cab facility available (for hiring zone only)

Roles & Responsibilities:

• Handle inbound and outbound calls, chats, or emails from international customers.
• Provide prompt, accurate, and empathetic assistance for customer queries or concerns.
• Analyze customer issues and ensure first-contact resolution wherever possible.
• Escalate unresolved or complex issues to higher support tiers when necessary.
• Maintain detailed and accurate documentation of all customer interactions.
• Ensure adherence to process guidelines, SLAs, and quality parameters.
• Collaborate with internal teams to improve overall customer experience.
• Stay updated on product knowledge, policies, and procedures.
• Demonstrate a positive attitude and maintain professionalism under pressure.

Why Join Us:

• Competitive salary with performance-based growth opportunities
• Exposure to global customer experience standards
• Supportive work culture with professional development programs

Conduct offline training sessions on Cloud and DevOps topics.

Prepare and share training materials, assignments, and case studies.

Guide students through hands-on activities and real-world marketing projects.

Assess student performance and provide constructive feedback.

Ensure engaging, interactive, and practical classroom sessions.

We are India’s fastest-growing digital trust platform offering services such as background verifications, reference checks, employee/staff onboarding, etc. We have completed more than 500+ million checks across 3000+ happy clients and since its inception, the company has shown continuous uptrend growth in an ever-changing business environment. As an organization, we are self-sustainable with positive cash flows.

At OnGrid, we are focused on redefining and reimagining Trust. We are leveraging APIs to build a digital trust platform all while being accountable that provides verified credentials instantly coming from the source directly. Having built the basic pillars of trust, we now want our imaginations to be let loose and think of avenues not explored and ways never implemented before. In this pursuit, we are looking for a motivated Staff Engineer (Backend) with experience in building high-performing, scalable, enterprise-grade applications, joining us, driving this vision, and taking it to a larger scale. If you are a visionary, always on the lookout for finding the right solutions, and a technology geek, constantly seeking to learn and improve your skillset, then you are the type of person we are looking for.

Roles & Responsibilities -

● Develop new user-facing features.

● Work alongside product to understand our requirements, and design, develop and iterate, think through the complex architecture.

● Writing clean, reusable, high-quality, high-performance, maintainable code.

● Encourage innovation and efficiency improvements to ensure processes are productive

● Ensure the training and mentoring of the team members

● Ensure the technical feasibility of UI/UX designs and optimize applications for maximum speed.

● Research and apply new technologies, techniques, and best practices.

Requirements -

• Bachelors/Masters in Computer Science or a related field

• 5 - 10 years of prior relevant experience

• Experience with web technologies and microservices architecture

• Java, Spring framework

• MySQL, Mongo, Solr, Redis,

• Kubernetes, Docker

• Excellent teamwork skills, flexibility, and ability to handle multiple tasks.

• Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story • Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services

• Exceptional design and architectural skills

• Experience of cloud providers/platforms like GCP and AWS

EXCITED ABOUT YOUR TASKS?

● Liaise with clients to understand role requirements in order to source the most suitable candidates

● Source, screen and compile a shortlist of qualified candidates for various technical roles

● Screen the candidates to ensure we put forward the best quality candidates to clients

● Recruit senior IT profiles, with a focus on functional expertise

●Communicate with hiring managers in order to understand vacancy requirements fully

● Establish a strategy in order to deliver suitable candidates on time

● Build and develop relationships with both clients and candidates to provide a high level of client and candidate service

● Connect and coordinate with external vendors to support hiring needs

● Serve the business at a very deep and high touch level

WHAT WILL YOU NEED TO SUCCEED?

● 1 year of full life-cycle IT Recruiting Experience, in either an agency or corporate setting

● Familiarity with different selection methods (screening, interviews, assignments)

● Excellent follow-up skills and ability to work independently and collaboratively in a

hands-on, fast-paced environment with a high degree of ambiguity

● Must have Strong Knowledge of IT Technologies and skills

● Experience in handling multiple vendors.

● Great interpersonal and communication skills

● MBA in human resources or similar relevant field

Job Title - Senior Java Developer

Experience Required - 5 to 9 Years

Location - Bangalore (Work from Office)

Immediate joiners are preferred.

Job Description:

We are seeking a skilled Integration Developer with expertise in Apache Camel to design, develop, and implement scalable integration solutions. The ideal candidate will have a solid understanding of enterprise integration patterns, APIs, and cloud services.

Technical Expertise:

Strong hands-on experience with Apache Camel.

Proficiency in Java, Spring Framework, and Spring Boot.

In-depth knowledge of Enterprise Integration Patterns (EIPs).

Experience in building and consuming RESTful APIs and SOAP services.

Familiarity with message queues (e.g., ActiveMQ, RabbitMQ, Kafka).

Understanding of microservices architecture and cloud platforms (AWS, Azure, or GCP).

Roles and responsibilities:

Design and Develop Integration Solutions

Implement and manage enterprise integration patterns (EIPs)

API and Microservices Development

Collaboration and Requirement Analysis

Maintain Integration Pipelines

Documentation and Testing

Continuous Improvement

Responsibilities

> Selecting features, building and optimizing classifiers using machine

> learning techniques

> Data mining using state-of-the-art methods

> Extending company’s data with third party sources of information when

> needed

> Enhancing data collection procedures to include information that is

> relevant for building analytic systems

> Processing, cleansing, and verifying the integrity of data used for

> analysis

> Doing ad-hoc analysis and presenting results in a clear manner

> Creating automated anomaly detection systems and constant tracking of

> its performance

Key Skills

> Hands-on experience of analysis tools like R, Advance Python

> Must Have Knowledge of statistical techniques and machine learning

> algorithms

> Artificial Intelligence

> Understanding of Text analysis- Natural Language processing (NLP)

> Knowledge on Google Cloud Platform

> Advanced Excel, PowerPoint skills

> Advanced communication (written and oral) and strong interpersonal

> skills

> Ability to work cross-culturally

> Good to have Deep Learning

> VBA and visualization tools like Tableau, PowerBI, Qliksense, Qlikview

> will be an added advantage

Strategy & Operations Manager – 2022 

JOB DESCRIPTION  

As a Strategy & Operations Manager you are expected to Work closely with CEO and help streamline Operations for the best way forward through Guidelines, Standards Automation etc (understanding the current state and future state why is critical), for & through 

Roles & Responsibilities:  

A strategic & org level role to define/streamline/standardize overall Org Operations in alignment with the current & future goals of the company, through, 

• Definition of Guidelines, Standard Operating Procedures etc. for all the operations/services in the company 
• Identification of the areas of automation of manual/repetitive tasks as a part of project management/delivery and working with the team in identifying and automating through the right tools & techniques (for ex – Team Management Matrix, Timesheets, Customer Status Dashboards etc.) 
• People & Management – for work, right utilization & upskilling 
• Continuous Reviews, Audits & Feedback ensure adherence  
• Use of the right tools & techniques for ease, reuse, scalability & management – across operations 
• Definition & Delivery of Org specific reports – team management, project dashboards, customer management etc. 
• Bringing in mature practices to the way we do business for the betterment. 
• Helping avoid waste and add value – in terms of work executed, value delivered to the customers 

To re-iterate, all the above to be in complete alignment with the Org – its goals, values, principles & culture. So, while the expectation is for you to define procedures & protocols – it cannot be a one size fits all approach. Our belief is Responsible Freedom. Structures/Governance are important, but not at the cost of flexibility. You should be able to strike the right balance. 

Scope in terms of functions/departments:  

• All the functions around the Business that we are in (Consulting, Technology), from an Operations perspective 
• Training & Development 

Team you will be working with:  

• CEO & Org Maturity Team 
• Org Performance & Customer Delivery Team 
• Project Managers 

Experience/Qualifications 

• Insurance Technology space, with experience in the role, as per Job Profile (preferable: P&C/General Insurance and related Technologies) would be ideal for the role. Alternatively, experience in FinTech or BFSI is expected 
• Minimum of 5 to 6 years – Our focus is not on the number of years of experience, but the passion/aggression to help support in building scalable business through the right Operations 
• B Tech with MBA from Premier Institutes preferable 
• Experience in tech project implementations – in the capacity of operations manager 

ABOUT MANOMAY  

Manomay is a Global IT Consulting & InsurTech Firm with an exclusive focus on the Insurance industry. With business technology alignment as the key emphasis, we work with multiple insurance companies both on Consulting (Strategic/Management/Implementation/ Measurement) and Technology (InsurTech Products and Custom Specific Solution Development). Our Customer Base is spread across USA and Caribbean Islands (Bermuda, Cayman Islands, Barbados, Bahamas, and Jamaica).   

Whether it is Consulting or Software Development, our focus is to help Insurance Companies solve those “unsolved” problems, that are not yet comprehensively addressed in the current realm of Company and the Market. These span across legacy technology, rip & replace challenges, indecisiveness about enterprise IT, changing customer expectations & positioning, changing market dynamics, people & process challenges, integrations & associations etc.   

Our Technology Stack is of latest order using a combination of the new gen technologies AI, ML, RPA, Digitization & Analytics etc. developed off Python and its frameworks (primarily) + other web frameworks like Angular and Node JS etc.   

• Collaborate with multiple stakeholders to understand the business context
• Take responsibility for developing product features
• Implement development best practices

• Rich experience in Javascript and front end frameworks like React, Angular or Vue
• Build a backend APIs using Java, Node, Python or GoLang
• Proficiency in leveraging Cloud Native components in AWS, Azure or GCP
• Experience in building scalable applications using Microservices principles is a plus
• Experience in designing for performance is a big plus
• Ability to write high quality code
• Experience in polygot persistence using databases like relational (MySQL, Postgres) and NoSQL (MongoDB, Cassandra, DynamoDB, Redis etc)
• Familiarity with DevOps tools and technologies is a plus
• Passion for continuous learning of new technologies