Cutshort logo
Fast Growing Ethnic Wear Brand logo
Senior Associate – Customer Experience
Fast Growing Ethnic Wear Brand
Senior Associate – Customer Experience
Unnati's logo

Senior Associate – Customer Experience

at Fast Growing Ethnic Wear Brand

Agency job
via Unnati
3 - 7 yrs
₹4L - ₹5.5L / yr
Delhi, Gurugram, Noida
Skills
Phone support
Customer Relationship Management (CRM)
Customer Support
Customer Service
Magento
Communication Skills
customer experience
freshdesk
email support
Are you an expert in understanding clients' needs and giving them the world class experience with a fashion brand?
 
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
 
As a Senior Associate - Customer Experience, you will build sustainable relationships and trust with customers through open and interactive communication
 
What you will do:
  • Creating, maintaining reports and presenting it to stakeholders.
  • Managing large amounts of calls and emails, and social media, if required.
  • Identifying and assessing customer’s needs to achieve satisfaction.
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
  • Providing accurate, valid and complete information by using the right methods/ tools
  • Following communication procedures, guidelines and policies
  • Taking the extra mile to engage customers



What you need to have:
  • Strong customer handling skills on phone and email.
  • Familiar with CRM systems and practices.
  • Prior experience with Freshdesk and Magento would be a plus.
  • Customer orientation and ability to adapt/ respond to different types of people.
  • Excellent communication skills ( both written and verbal ).
  • Ability to multitask, prioritize and manage time effectively.
  • Empathy and Compassion.
  • Punctuality.
  • Ability to stretch long hours and work for the bigger vision of the company.
  • Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Gurugram
3 - 10 yrs
₹1L - ₹18L / yr
skill iconFlutter
Data Structures
RESTful APIs
DART
Firebase
+1 more

Job Description :

Position : Flutter Developer

Location : Gurugram, India (Immediate Joining)


Key Responsibilities :

  • Design and build advanced mobile apps for Android & iOS using Flutter. Collaborate with UI/UX designers to create intuitive user interfaces.
  • Integrate REST APIs and third-party services into apps.
  • Write clean, maintainable code and perform tests for robustness.
  • Ensure high performance and responsiveness in all apps.

Requirements :

  • 3+ Years of experience in Flutter app development.
  • Proficient in Dart with strong object-oriented programming skills. - Experience with Android/iOS mobile development (native or cross-platform).
  • Familiarity with Firebase, RESTful APIs, and version control tools (Git).
  • Understanding of mobile UI/UX principles. - Experience with state management (Bloc, Provider, GetX) and Agile methodologies.
Read more
SmartDocs Business Solutions
at SmartDocs Business Solutions
2 candid answers
Shruti Dubey
Posted by Shruti Dubey
Hyderabad
5 - 12 yrs
₹8L - ₹12L / yr
Digital Marketing
Marketing Automation
Marketing
Search Engine Optimization (SEO)
Google Tag Manager (GTM)

Job Title: Marketing Manager – US Market (Hybrid, Night Shift)

Location: Hyderabad, India

Shift: US Hours (3:00 PM – 1:00 AM IST)

Experience: 3–7 years

Mode: Hybrid (Office + Work from Home)

Job Overview

We are seeking an experienced Marketing Manager to lead demand generation and performance marketing initiatives focused on the US market. The ideal candidate will have strong expertise in developing and executing Go-To-Market (GTM) strategies, managing multi-channel campaigns, analytics, and delivering measurable ROI.

Key Responsibilities

·      Develop and implement GTM strategies tailored for US clients across various channels.

·      Plan, execute, and optimize campaigns across SEO, SEM, paid media, social media (Meta, LinkedIn, Instagram, YouTube), email, and retargeting.

·    Experience in setting up and managing tracking tools like Google Tag Manager, Microsoft Clarity etc... to monitor conversions and campaign performance.

·      Continuously optimize campaigns to maximize ROAS (Return on Ad Spend) and reduce CAC (Customer Acquisition Cost).

·      Drive conversion rate optimization (CRO) through A/B testing, landing page improvements, and funnel analysis.

·      Prepare and present detailed performance reports and insights for management review.

·      Must have experience in design & maintaining websites.

·      Collaborate closely with Founders and Directors to ensure lead attribution accuracy and pipeline alignment.

·      Knowledge of HIPAA-compliant marketing practices for healthcare accounts is a plus.

Required Skills & Qualifications

·      5–12 years of digital marketing experience managing US clients, preferably in demand generation and performance marketing.

·      Bachelor’s degree in any discipline.

·      Proven expertise in paid social campaigns, PPC, SEO, and paid media strategies.

·      Exposure to website designing.

·      Strong analytical, reporting, and communication skills.

·      Willingness to work in US shift hours (6 PM – 3 AM IST).

·      Professional communication and collaboration skills across organizational levels.


Read more
Takshashila University
at Takshashila University
1 candid answer
Takshashila University
Posted by Takshashila University
Ongur ,Tindivanam
3 - 6 yrs
₹12L - ₹18L / yr
AI/ML based development Full stack developer wit
Fullstack Developer
Python with flex or Django
RESTful APIs
Databases
+3 more

Mentor Interns

Own Production

AI/ML based development 

Full stack developer 

with react.js 

node.js 

Python with flex or Django 

RESTful service 

Database 

Docker 

CI/CD

AWS

Read more
Rayvat Outsourcing
Gandhinagar
1 - 3 yrs
₹2L - ₹3L / yr
QuickBooks
Excel Modeling
MS-Excel

Job Title: Accountant Executive


🌍 Hiring: Junior Foreign Accountant

📍 Day Shift | Morning Shift

Are you passionate about numbers and international finance? We’re looking for a Junior Foreign Accountant to join our growing Finance team!

What You’ll Do

  • Manage daily accounting operations
  • Prepare & review monthly/annual financial statements
  • Handle month-end close, journal entries & reconciliations
  • Assist with internal audits
  • Oversee AP/AR & strengthen internal controls
  • Manage cross-border transactions & intercompany reconciliations
  • Maintain bank accounts & ensure accurate processing


🎓 What We’re Looking For

  • Bachelor’s in Accounting/Finance
  • 1–3 years of accounting experience
  • Strong knowledge of accouinting principles
  • Proficiency in QuickBooks & Advanced Excel
  • Strong analytical, problem-solving & communication skills
  • Willingness to learn and cross-train team members


💼 What You’ll Get

  • Salary + PF + Paid leaves
  • Professional development & career growth
  • Collaborative, international work environment


📩 Apply Now



👉 Don’t forget to include: Current Salary & Notice Period

Read more
Hunarstreet Technologies pvt ltd
Hunarstreet Technologies pvt ltd
Agency job
via Hunarstreet Technologies Pvt Ltd by Sakshi Patankar
Ahmedabad, gujarat
5 - 10 yrs
₹12L - ₹17L / yr
cmdb
configuration
assest
configuration management database

Experience Required: 5- 8 years

Location: Ahmedabad

 

Job description: Looking for someone who has worked as Configuration & Asset Manager and has defined processes & procedures to manage & maintain CMDB from multiple sources. Also, should be able to coordinate with business stakeholders and increase completeness, compliance & Correctness of CMDB

Read more
Mobile Programming LLC
at Mobile Programming LLC
1 video
34 recruiters
Sukhdeep Singh
Posted by Sukhdeep Singh
Bengaluru (Bangalore)
3 - 5 yrs
₹10L - ₹15L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)
Windows Azure
+3 more
  1. Role: IoT Application Development (Java) Skill Set:
  • Proficiency in Java 11.
  • Strong knowledge of Spring Boot framework.
  • Experience with Kubernetes.
  • Familiarity with Kafka.
  • Understanding of Azure Cloud services.

1 Experience: 3 to 5 years Location: Bangalore ; Notice period : Immediate Joiners

  1. Job Description: We are seeking an experienced IoT Application Developer with expertise in Java to join our team in Bangalore. As a Java Developer, you will be responsible for designing, developing, and deploying IoT applications. You should have a solid understanding of Java 11 and the Spring Boot framework. Experience with Kubernetes and Kafka is also required. Familiarity with Azure Cloud services is essential. Your role will involve collaborating with the development team to build scalable and efficient IoT solutions using Java and related technologies.


Read more
Datamatics Global Services Limited
Raksha Kishore
Posted by Raksha Kishore
Bengaluru (Bangalore)
6 - 10 yrs
₹10L - ₹40L / yr
skill iconC
Object Oriented Programming (OOPs)
Socket Programming
Microsoft Foundation Class Library (MFC)
Linux/Unix
+1 more
We are Hiring for C developers for bangalore location
Should have 6+ years of experience
Should have C system programming ,Socket programming,
Visual C++,MFC,Unix/Linux/Windows and OS Internals
Read more
DigiVersal Consultants
at DigiVersal Consultants
4 recruiters
Rohitash Sarkari
Posted by Rohitash Sarkari
Noida
4 - 8 yrs
₹4L - ₹7L / yr
Search Engine Optimization (SEO)
Keyword Research
Web Analytics

As SEO (Search Engine Optimization) Team Lead, you should have a thorough knowledge of Web Analytics and Webmaster tools. Monitor Search Engine news to stay abreast of algorithmic updates. Develop & execute SEO strategy and project deliverables for clients. Track project quality and team performance every week.

If you can utilize the organizational resources optimally for the business promotion activities, we would like to meet you.

Role and Responsibilities:

 

  • Should handle a team of SEO Executives and Sr. Executives.
  • Developing a detailed project plan and monitoring progress while delivering projects on time ensuring quality standards.
  • Make decisions about the day-to-day operation of the team members, including management of work assignments by them.
  • Take the primary responsibility for all the Technical Audits & ensuring that the business website is following all the SEO best practices.
  • In-depth SEO technical knowledge (HTML, CSS-on page- off page, JS) also Google Analytics, webmaster tools, back-end SEO and various online tools.
  • Communicate team and management on project development, timelines, and results.
  • Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
  • Perform and ensure completion of quality review check on outgoing work by the team to ensure quality, accuracy, and consistency.
  • Strong reporting and presentation skills
  • Gain a detailed understanding of each requirement.
  • Remain up to date with industry knowledge.
  • Brainstorm new and creative SEO growth strategies.
  • Handling team queries, providing them feasible solutions and building healthy relationships thereby achieving high team satisfaction.
  • Act as subject matter expert for team members, peers and clients.

 

Job requirements and qualifications:

 

  • Demonstrated SEO experience of at least 4-7 years.
  • Experience with Google's Keyword Tool
  • Basic HTML Knowledge.
Read more
Intertwine Pvt Ltd
at Intertwine Pvt Ltd
1 recruiter
Vineet Sagar
Posted by Vineet Sagar
Pune
0 - 1 yrs
₹1000 - ₹10000 / mo
Field Sales
Sales
We are https://www.facebook.com/hashtag/hiring?__eep__=6&;__cft__[0]=AZUoQrkFgA3T0fpGFElUIzmEJxAhX0VYZyVK38b-9G5hz5I_djsC3NXQ3Ptopv6rVTIh183-1laa-NmczpqlnI408YayQQjr5a59Sfho6ZD9B28yIlxx_Wmh3-0wMlA1x88&__tn__=*NK-R">#hiring for https://www.facebook.com/hashtag/sales?__eep__=6&;__cft__[0]=AZUoQrkFgA3T0fpGFElUIzmEJxAhX0VYZyVK38b-9G5hz5I_djsC3NXQ3Ptopv6rVTIh183-1laa-NmczpqlnI408YayQQjr5a59Sfho6ZD9B28yIlxx_Wmh3-0wMlA1x88&__tn__=*NK-R">#sales intern's:
 
Intern's day-to-day responsibilities include:
1. Research and generate lists of potential customers
2. Help develop client relationships and retain existing accounts
3. Get the sale - using various customer sales methods (door-to-door, cold calling, presentations, etc.)
The perks of which include :
1. Certificate (on completion of all the tasks)
2. Startup and Networking Experience
3. LOR (To interns who attain performance threshold with quality of their work and speed of completion)
4. A chance to land full-time opportunity with us (again, based on your work)
5. Performance based stipend
Read more
YCH Logistics
at YCH Logistics
1 recruiter
Sanatan Upmanyu
Posted by Sanatan Upmanyu
NCR (Delhi | Gurgaon | Noida)
0 - 5 yrs
₹2L - ₹5L / yr
skill iconPython
skill iconDeep Learning
MySQL
Job Description: Data Science Analyst/ Data Science Senior Analyst Job description KSTYCH is seeking a Data Science Analyst to join our Data Science team. Individuals in this role are expected to be comfortable working as a software engineer and a quantitative researcher, should have a significant theoretical foundation in mathematical statistics. The ideal candidate will have a keen interest in the study of Pharma sector, network biology, text mining, machine learning, and a passion for identifying and answering questions that help us build the best consulting resource and continuous support to other teams. Responsibilities Work closely with a product scientific, medical, business development and commercial to identify and answer important healthcare/pharma/biology questions. Answer questions by using appropriate statistical techniques and tools on available data. Communicate findings to project managers and team managers. Drive the collection of new data and the refinement of existing data sources Analyze and interpret the results of an experiments Develop best practices for instrumentation and experimentation and communicate those to other teams Requirements B. Tech, M.Tech, M.S. or Ph.D. in a relevant technical field, or 1+ years experience in a relevant role Extensive experience solving analytical problems using quantitative approaches Comfort manipulating and analyzing complex, high-volume, high-dimensionality data from varying sources A strong passion for empirical research and for answering hard questions with data A flexible analytic approach that allows for results at varying levels of precision Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner Fluency with at least one scripting language such as Python or PHP Familiarity with relational databases and SQL Experience working with large data sets, experience working with distributed computing tools a plus (KNIME, Map/Reduce, Hadoop, Hive, etc)
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos