Cutshort logo
Fast Growing Ethnic Wear Brand logo
Senior Associate – Customer Experience
Fast Growing Ethnic Wear Brand
Senior Associate – Customer Experience
Fast Growing Ethnic Wear Brand's logo

Senior Associate – Customer Experience

at Fast Growing Ethnic Wear Brand

Agency job
via Unnati
3 - 7 yrs
₹4L - ₹5.5L / yr
Delhi, Gurugram, Noida
Skills
Phone support
Customer Relationship Management (CRM)
Customer Support
Customer Service
Magento
Communication Skills
customer experience
freshdesk
email support
Are you an expert in understanding clients' needs and giving them the world class experience with a fashion brand?
 
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
 
As a Senior Associate - Customer Experience, you will build sustainable relationships and trust with customers through open and interactive communication
 
What you will do:
  • Creating, maintaining reports and presenting it to stakeholders.
  • Managing large amounts of calls and emails, and social media, if required.
  • Identifying and assessing customer’s needs to achieve satisfaction.
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
  • Providing accurate, valid and complete information by using the right methods/ tools
  • Following communication procedures, guidelines and policies
  • Taking the extra mile to engage customers



What you need to have:
  • Strong customer handling skills on phone and email.
  • Familiar with CRM systems and practices.
  • Prior experience with Freshdesk and Magento would be a plus.
  • Customer orientation and ability to adapt/ respond to different types of people.
  • Excellent communication skills ( both written and verbal ).
  • Ability to multitask, prioritize and manage time effectively.
  • Empathy and Compassion.
  • Punctuality.
  • Ability to stretch long hours and work for the bigger vision of the company.
  • Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Ekostay
Ekostay
Agency job
via Kuber and Company by Garima Malik
Goa, Igatpuri, Alibaug, Panchgani, Lonavala
0.6 - 3 yrs
₹1L - ₹3.6L / yr
Property management

Ekostay is currently hiring a Property Manager to manage & lead the on ground team for operational excellence on maintenance as well as client satisfaction levels.


Role- Property Manager

Industry Type- Homestay


Job Details (Not limited to):

- Overlook the operations in the region

- Streamline the operations

- Follow up with the on-ground team to ensure tasks assigned are completed on time.

- Purchase of vendors and suppliers upto the allocated budget and take necessary approval for the same

- Assist the transformation team in getting the property renovated and refurbished in the allocated time frame.

- Liaison with the government bodies as and when need be.

- Overlook the on-ground team training and assessment.

- Timely reporting and approvals to be taken from the Operations Head.

- Ensure the properties are maintained as per Ekostay hospitality standards.

- Carry property inspections and audits on a regular basis.

- Ensure maintenance work is done on a timely basis

- Maintain files/records of AMC, purchases, petrol spends, etc

-Work on monthly audits of markets

-Maintain sheets and documents online in a systematic manner (as per company policy)

- Daily reporting and proactive on various organisational whatsapp groups and mails.

- Overlooking property management

- Overlooking client relations & handling escalations

- Handling market accounts

- Overlooking property acquisition

- Team management & training

- Overlooking Labour and material procurement

- The job requires the personnel to stay in the required region permanently and report to Mumbai office whenever called upon.


Prerequisite-

1. Should have headed & handled a team of at least 4 personnel directly under him before

2. Experience in client servicing

3. Fluent in communication (English-Hindi-Marathi)

4. Civil knowledge

5. Street Smart

6. Motivated and driven

7. Should have a 2 wheeler

8. Negotiation skills

9. Vendor Management


Location: Maharashtra - Igatpuri, Panchgani, Alibaug, Lonavala, Goa

Experience - 6 months - 2 years

Salary - 25k - 30k

Read more
The Hub
at The Hub
1 recruiter
Sridevi Viswanathan
Posted by Sridevi Viswanathan
Chennai
3 - 8 yrs
₹10L - ₹15L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
SaaS
My client is a VC-funded startup and is backed by some of the leading venture funds & angels in India & US.

We are looking for a Backend Developer to join our team to build the first-of-its-kind product in the space - and we are looking for out-of-the-box thinkers with the original thought process and lateral thinking. The code you ship will be used by thousands of users every day helping them get their work done. You will join a young, dynamic and fast-paced environment, and work with cross-functional teams to design, build, and roll out products that deliver the company's vision and strategy.

Responsibilities :

- Backend development with Node.js, MongoDB and Typescript.

- Developing and testing flexible, scalable applications.

- Collaborate with Front end developers to produce optimum output.

- Think out of the box, discuss and implement your ideas over the phase.

Required skills :

- Strong knowledge in creating RESTFUL APIs(web service)

- Proficient understanding of code versioning tools: Git.

- Good knowledge of Docker & Shell scripting

- Basic knowledge of web fundamentals: HTML, CSS

- Experience in DevOps is an added advantage
Read more
Hyderabad
1 - 4 yrs
₹10L - ₹20L / yr
skill iconPython
MS-Excel
PowerBI
SQL
skill iconData Analytics

Company Profile :


Merilytics, an Accordion company is a fast-growing analytics firm offering advanced a and intelligent analytical solutions to clients globally. We combine domain expertise, advanced analytics, and technology to provide robust solutions for clients' business problems. You can find further details about the company at https://merilytics.com.


We partner with our clients in Private Equity, CPG, Retail, Healthcare, Media & Entertainment, Technology, Logistics industries etc. by providing analytical solutions to generate superior returns. We solve clients' business problems by analyzing large amount of data to help guide their Operations, Marketing, Pricing, Customer Strategies, and much more.


Position :


- Business Associate at Merilytics will be working on complex analytical projects and is the primary owner of the work streams involved.


- The Business Associates are expected to lead the team of Business Analysts to deliver robust analytical solutions consistently and mentor the Analysts for professional development.


Location : Hyderabad


Roles and Responsibilities :


The roles and responsibilities of a Business Associate will include the below:


- Proactively provide thought leadership to the team and have complete control on the delivery process of the project.


- Understand the client's point of view and translate it into sound judgment calls in ambiguous analytical situations.


- Highlight potential analytical issues upfront and resolve them independently.


- Synthesizes the analysis and derives insights independently.


- Identify the crux of the client problem and leverage it to draw relevant actionable insights from the analysis/work.


- Ability to manage multiple Analysts and provide customized guidance for individual development.


- Resonate with our five core values - Client First, Excellence, Integrity, Respect and Teamwork.


Pre-requisites and skillsets required to apply for this role :


- Undergraduate degree (B.E/B.Tech.) from tier-1/tier-2 colleges are preferred.


- Should have 2-4 years of experience.


- Strong leadership & proactive communication to coordinate with the project team and other internal stakeholders.


- Ability to use business judgement and a structured approach towards solving complex problems.


- Experience in client-facing/professional services environment is a plus.


- Strong hard skills on analytics tools such as R, Python, SQL, and Excel is a plus.


Why Explore a Career at Merilytics :


- High growth environment: Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility.


- Cross Domain Exposure: Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes.


- Entrepreneurial Environment: Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities.


- Fun culture and peer group: Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve.


Other benefits for full time employees:


(i) Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctor's consultations, counselors, etc.


(ii) Corporate Meal card options for ease of use and tax benefits.


(iii) Work dinners, team lunches, company sponsored team outings and celebrations.


(iv) Reimbursement support for travel to the office, as and when promulgated by the Company.


(v) Cab reimbursement for women employees beyond a certain time of the day.


(vi) Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests.


(vii) Reward and recognition platform to celebrate professional and personal milestones.


(viii) A positive & transparent work environment including various employee engagement and employee benefit initiatives to support personal and professional learning and development.

Read more
prevaj consultants pvt ltd
Nilofer Jamal
Posted by Nilofer Jamal
Chennai
1 - 5 yrs
₹1L - ₹7L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconJavascript
skill iconReact.js
TypeScript
+2 more
  1.     Significant experience of working in front-end web development
  2.     Extensive programming experience in HTML5, CSS3, SASS or LESS, and Bootstrap, Foundation or Materialize
  3.     Angular Material, Chart Libraries(D3, Leaflet, Amchart etc).
  4.     Solid understanding and development experience in Angular
  5.     Experience with Typescript
  6.     Experience with tools like Redux, Webpack, Angular CLI and/or Gulp
  7.     Experience consuming REST APIs
Read more
Beetonz Infotech
at Beetonz Infotech
1 recruiter
Manohar Varu
Posted by Manohar Varu
Surat
1 - 2 yrs
₹1.8L - ₹2L / yr
Human Resources (HR)
Human Resource Management System (HRMS)

 

Responsibilities 

  • Develop and implement HR strategies and initiatives.
  • Bridge management and employee relations by addressing demands, grievances or other issues.
  • Manage the recruitment and selection process.
  • Support current and future business needs through the development, engagement, motivation    and preservation of human capital and monitor overall HR strategies, systems, tactics and procedures across the organization Nurture a positive working environment.
  • Oversee and manage a performance appraisal system that drives high performance.
  • Report to management and provide decision support through HR metrics.
Read more
Haspr
at Haspr
1 video
1 recruiter
Abhay Rohit
Posted by Abhay Rohit
Remote only
1 - 5 yrs
₹1L - ₹2L / yr
skill iconNextJs (Next.js)
skill iconSASS
skill iconNodeJS (Node.js)
skill iconExpress
We are looking for an outstanding Web Developer to be responsible for the coding, innovative design and layout of our website. Web developer responsibilities include building our website from concept all the way to completion from the bottom up, fashioning everything from the home page to site layout and function.
Read more
Omnia Information
at Omnia Information
1 recruiter
Nikita Sewal
Posted by Nikita Sewal
Delhi
1 - 3 yrs
₹10L - ₹15L / yr
skill iconJava
skill iconKotlin
skill iconAndroid Development
Model-View-View-Model (MVVM)
RxJava
+1 more
What is WIOM?
WIOM will be providing Unlimited High-Speed Internet to 50 million households in the next 7 years. Using its unique Shared Economy approach and an UBER kind of model, WIOM is India’s 1st PDOA under the new PM-WANI scheme. It enables unlimited Internet to people for as low as INR 5 per day. Backed by IIT Delhi and marquee investors, Wiom has a stellar founding team with IIT/ IIM pedigree.

Why should you consider WIOM?
If you want to retire in the next 5 years and create value and impact worth 25 years of hard work, then WIOM is the place. In the next 5 years, we will be creating 1000X growth and a USD 8B dollar enterprise. By joining the team at this stage (we are less than 30 members today), you are taking a ticket to an exclusive Millionaire club that would have impacted the lives of 500 million people. You get an opportunity to work with the sharpest minds in the country along with a fast-paced environment which will bring out the best in you.

What will you be doing?
We are looking for an android developer who will be responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be the development of Android applications and their integration with back-end services. You will be working along-side other engineers and developers working on different layers of the infrastructure. Therefore, commitment to collaborative problem solving, sophisticated design, and creating quality products is essential.
• Translate designs and wireframes into high-quality code
• Design, build, maintain high performance, reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Continuously work on improving application performance

What can make you a great fit for this role?
• Excellent Analytical and coding skills
• Strong OO design and hands-on programming skills in Android and java
• Experience of building reactive web applications for mobile using react.js/ vue.js or angular.js
• Android and native apps and SDK development experience
• Work experience with social media and other third-party APIs like payment gateway and third-party libraries
• Worked on the mobile database, good with data structures and algorithms
• Knowledge in Google, Firebase API
Read more
Lincode Labs India Pvt Ltd
at Lincode Labs India Pvt Ltd
1 video
4 recruiters
Ritika Nigam
Posted by Ritika Nigam
Bengaluru (Bangalore)
4 - 10 yrs
₹6L - ₹20L / yr
OpenCV
skill iconDeep Learning
Artificial Intelligence (AI)
TensorFlow
skill iconPython
+1 more
Please apply if and only if you enjoy engineering, wish to write a lot of code, wish to do a lot of hands-on Python experimentation, already have in-depth knowledge of deep learning. This position is strictly for people having knowledge various Neural networks and can customize the neural network and not for people who have experience in downloading various AI/ML code.

This position is not for freshers. We are looking for candidates with AI/ML/CV experience of at least 4 year in the industry.
Read more
A growing startup in the emerging Blockchain space.
A growing startup in the emerging Blockchain space.
Agency job
via Adept Global by Foram Shah
Navi Mumbai, Mumbai
3 - 7 yrs
₹15L - ₹25L / yr
skill iconAndroid Development
skill iconJava
skill iconKotlin
User Interface (UI) Design
User Interface (UI) Development
We are looking for an Android developer responsible for the development and maintenance of applications aimed at a vast number of diverse Android devices. Your primary focus will be development of the front-end modules of Android applications and its integration with back-end services. Responsibilities: • Translate designs and wireframes into high quality code. • Understand the objective behind building the app and collaborate with the teams to define, design, and ship new features. • Unit-test code for robustness, including edge cases, usability, and general reliability. • Work on bug fixing and improving application performance. • Continuously discover, evaluate, and implement new technologies to maximize development efficiency. Skills: • Proficient with Kotlin/Java, preferably experienced with Kotlin. • Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes. • Strong knowledge of Android UI design principles, patterns, and best practices. • Experience with performance and memory tuning with tools. • Experience with Git or other code versioning system. • Familiarity with continuous integration. • You are curious, innovative, detail-oriented and an awesome team player, excited about our product, and excited to join the rest of our talented team.
Read more
AyurConnect
at AyurConnect
1 video
3 recruiters
Nitee Rawat
Posted by Nitee Rawat
Mumbai
3 - 5 yrs
₹5L - ₹8L / yr
skill iconJavascript
skill iconPHP
NOSQL Databases
MEAN stack
Job Overview • We are looking for an outstanding Web Developer to be responsible for the coding, innovative design and layout of our website. Responsibilities • Strong knowledge and experience in HTML, CSS and JavaScript. • 2-4 years of relevant work experience in JavaScript development • Experience in designing and developing custom reusable components and libraries. • Proficient in Data Structures and Algorithms • Excellent analytical and problem-solving skills • High affinity to pick up new programming languages • Knowledge of Back end web technologies like Rest Services & Database concepts • Expertise and passion in one or more Java components like REST API, spring security • Experience in developing front-end applications at scale • Experience of writing modular/reusable code and using JS frameworks like Ext. JS, Underscore, Ember, Angular, Backbone.js etc. and knowledge about their internal working. Qualification • MUST BE degree in Computer Science, Engineering or a related subject • Years of Experience: 2-3 years • Strong sense of UI/UX is preferred. • Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos