Cutshort logo
Fast Growing Ethnic Wear Brand logo
Senior Associate – Customer Experience
Fast Growing Ethnic Wear Brand
Senior Associate – Customer Experience
Fast Growing Ethnic Wear Brand's logo

Senior Associate – Customer Experience

at Fast Growing Ethnic Wear Brand

Agency job
via Unnati
3 - 7 yrs
₹4L - ₹5.5L / yr
Delhi, Gurugram, Noida
Skills
Phone support
Customer Relationship Management (CRM)
Customer Support
Customer Service
Magento
Communication Skills
customer experience
freshdesk
email support
Are you an expert in understanding clients' needs and giving them the world class experience with a fashion brand?
 
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.

Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
 
As a Senior Associate - Customer Experience, you will build sustainable relationships and trust with customers through open and interactive communication
 
What you will do:
  • Creating, maintaining reports and presenting it to stakeholders.
  • Managing large amounts of calls and emails, and social media, if required.
  • Identifying and assessing customer’s needs to achieve satisfaction.
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
  • Providing accurate, valid and complete information by using the right methods/ tools
  • Following communication procedures, guidelines and policies
  • Taking the extra mile to engage customers



What you need to have:
  • Strong customer handling skills on phone and email.
  • Familiar with CRM systems and practices.
  • Prior experience with Freshdesk and Magento would be a plus.
  • Customer orientation and ability to adapt/ respond to different types of people.
  • Excellent communication skills ( both written and verbal ).
  • Ability to multitask, prioritize and manage time effectively.
  • Empathy and Compassion.
  • Punctuality.
  • Ability to stretch long hours and work for the bigger vision of the company.
  • Experience with microsoft office and G-suite (google). Basics of microsoft excel for reporting purposes is a MUST.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

Similar jobs

Bengaluru (Bangalore), Chennai, Indore, Kalyan, Jamshedpur
1 - 3 yrs
₹3.5L - ₹4L / yr
Stock transfers
  • Build and maintain strong relationships with Authorized Partners (APs).
  • Drive business growth and enhance partner revenue.
  • Provide training, mentoring, and activation support for business partners.
  • Ensure compliance with regulatory and procedural standards.
  • Promote stock broking products such as Smallcase, Stock SIP, MTF, Investments & Trading.
  • Engage, motivate, and develop business partnerships.
  • Deliver service excellence and meet key business KPIs.


Read more
Tecknotrove Systems (i) Pvt Ltd
at Tecknotrove Systems (i) Pvt Ltd
1 video
1 recruiter
Abhinav Rajesh
Posted by Abhinav Rajesh
Vapi
0 - 2 yrs
₹12 - ₹15 / mo
skill iconC++

At Tecknotrove, candidates will get an opportunity to learn & work on the latest cutting-edge technologies to build simulation & VR-based applications & modules.


Selected intern's day-to-day responsibilities include:


1. Assist in developing and maintaining software applications

2. Write clean, efficient, and well-documented code

3. Collaborate with team members on various projects

4. Learn and apply best practices in software development


Only those candidates can apply who:

1. are available for full time (in-office) internship

2. are available for duration of 6 months

3. have relevant skills and interests

* Women wanting to start/restart their career can also apply.


Post completion of internship candidates will be presented with an opportunity to work full time on payroll of the company based on their internship evaluation.

Read more
no-code workflow tool
no-code workflow tool
Agency job
via The Hub by Sridevi Viswanathan
Chennai
2 - 10 yrs
₹5L - ₹15L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
TypeScript
skill iconGit
skill iconHTML/CSS
+1 more

We are looking for Backend Developer to join our team. Fieldproxy is the first of its kind product in the space - and we are looking for out of the box thinkers with original thought process and lateral thinking. The code you ship will be used by thousands of users every day helping them get their work done. You will join a young, dynamic and fast-paced environment, work with cross-functional teams to design, build, and roll out products that deliver the company's vision and strategy.


Responsibilities :


- Backend development with Node.js, MongoDb and Typescript.


- Developing and testing flexible, scalable applications.


- Collaborate with Front end developers to produce optimum output.


- Think out of the box, discuss and implement your own ideas over the phase.


Required skills :


- Strong knowledge in creating RESTFUL APIs(web service)


- Proficient understanding of code versioning tools: Git.


- Good knowledge of Docker & Shell scripting


- Basic knowledge in web fundamentals: HTML, CSS


- Experience in DevOps is an added advantage.

Read more
LambdaTest
at LambdaTest
3 recruiters
Chandni Chopra
Posted by Chandni Chopra
Remote, Noida
4 - 8 yrs
₹10L - ₹30L / yr
Growth Marketing
Digital Marketing
Marketing
Revenue growth
skill iconGoogle Analytics

Backed by Sequoia Capital,  http://www.lambdatest.com/">LambdaTest is the fastest growing cross-browser cloud platform and an online selenium grid that helps users to perform both manual and automated browser compatibility testing.  LambdaTest is powering web testing teams for some of the world’s biggest brands, enterprises, and startups in over 130+ countries. We are looking for the brightest minds to join our team!

 

 

Requirement:

 

  • You should have a strong grasp of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution. Digital marketing managers will work with the marketing team, supporting teams (such as programmers), and vendors to launch campaigns on time and on budget
  • Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Design, build and maintain our social media presence
  • Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
  • Identify trends and insights, and optimize spend and performance based on the insights
  • Brainstorm new and creative growth strategies
  • Plan, execute and measure experiments and conversion tests
  • Collaborate with internal teams to create landing pages and optimize the user experience
  • Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints Instrument conversion points and optimizes user funnels
  • Collaborate with agencies and other vendor partner
  • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
  • Planning digital marketing campaigns, including web, SEO/SEM, email, social media, and display advertising.
  • Maintaining our social media presence across all digital channels. Measuring and reporting on the performance of all digital marketing campaigns.

 

Qualification:

 

  • Proven working experience in digital marketing along with lead generation.
  • Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
  • Experience in optimizing landing pages and user funnels Experience with A/B and multivariate experiments
  • Solid knowledge of website analytics tools (e.g., Google Analytics)
  • Working knowledge of ad serving tools.
  • Working knowledge of HTML, CSS, and JavaScript development and constraints
  • Strong analytical skills and data-driven thinking
  • Up-to-date with the latest trends and best practices in online marketing and measurement
  • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate 
Read more
Palpx
at Palpx
2 recruiters
Anita Elizabeth Jose
Posted by Anita Elizabeth Jose
Bengaluru (Bangalore)
0 - 0 yrs
₹1.2L - ₹2.5L / yr
Business Development
New business development
Sales Operations
"We are looking for an experienced Business Manager to lead and oversee the work of employees in our company. You will be responsible for ensuring the efficiency of business operations as well as setting strategic goals for the future.
 
The ideal candidate will be well-versed in all matters business. They will be a competent leader able to provide guidance that enhances performance in a manner which incorporates the company’s vision and culture.
 
The goal will be to ensure the profitability of our company’s activities to drive sustainable development and long-term success."
 
JD - not limited to below points
 
Qualification:
MBA and BBA (not limited to)
Requirements:
Requirements
1. Develop goals and objectives that tend to growth and prosperity
2. Design and implement business plans and strategies to promote the attainment of goals
3. Ensure that the company has the adequate and suitable resources to complete its activities (e.g. people, material, equipment etc.)
4. Organize and coordinate operations in ways that ensure maximum productivity
5. Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
6. Maintain relationships with partners/vendors/suppliers
7. Gather, analyze and interpret external and internal data and write reports
8. Assess overall company performance against objectives
9. Represent the company in events, conferences etc.
10. Ensure adherence to legal rules and guidelines
Read more
Delhi, Noida
2 - 8 yrs
₹4L - ₹4.8L / yr
CorelDRAW
skill iconAdobe Illustrator
Rhinoceros 3D
Product design

Position: Product Designer (for Luxury Home Decor products)


Location:
 Noida

Experience: 2 years and above

Salary: upto 4.8 LPA


Qualification:
 Bachelor's degree in fashion design or a related field.

LOOKING FOR SOMEONE WITH RELEVANT EXPERIENCE IN HOME DECOR DESIGN, HOME ACCESSORIES DESIGN, ETC.


Responsibilities:

  • Conducting market research to determine gaps in the market.
  • Translating research into feasible ideas and designs that will satisfy consumers.
  • Clearly outlining specifications for the design team and stakeholders.
  • Collaborating with the design team, and providing helpful feedback on processes.
  • Engaging audiences and using sketches, blueprints, and prototypes to gather feedback.
  • Using software for detailed designs.
  • Producing prototypes and models to test functionality.
  • Researching tools, materials and relevant design techniques.


Requirements and skills:

  • Bachelor's degree in fashion design or a related field.
  • A creative eye, good imagination, and vision.
  • A firm grasp of market trends and consumer preferences.
  • Practical experience using computer-aided design software. Proficient in software such as Corel Draw, Photoshop, Rhino, Keyshot.
  • Good technical and IT skills.
  • Excellent written and verbal communication skills.
  • Strong planning and organizational abilities.
  • Good problem-solving skills.
Read more
Disruptive Electronic Accessories Brand
Disruptive Electronic Accessories Brand
Agency job
via Unnati by Rakhi Gayen
Bangalore
8 - 9 yrs
₹12L - ₹15L / yr
Project Management
Project Manager
IT project management
cost benefit analysis
Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on.
 
Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.

The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
 
As a Tech Project Manager, you will be responsible for handling hearable(TWS, Neckband, Headphone), Audio (Speaker) or wearable (Smart Watch) projects.

What you will do:

  • Analyzing, planning and developing requirements and standards in reference to scheduled projects
  • Assigning and overseeing the daily tasks of technical personnel while ensuring all subordinates are actively working toward established milestones
  • Holding regular technical team meetings to determine progress and addressing any questions or challenges regarding projects
  • Determining and defining clear deliverables, roles and responsibilities for staff members required for specific projects or initiatives
  • Researching and evaluating hardware and software technology options and weighing the cost/ benefit analysis when making large purchases on behalf of the company
  • Updating and maintaining all production technologies ensuring proper maintenance and installation

 

Desired Candidate Profile

What you need to have:

  • Bachelor’s degree in engineering, computer science or related field or equivalent work experience
  • Minimum 2 yrs management experience in consumer hardware/ software products (TWS, HeadPhone, Smart Watch), including development work and interactions with customers
  • Extensive leadership experience and strong teaming abilities
  • Excellent problem-solving skills
  • Demonstrated understanding of Project Management processes, strategies and methods
  • Experience mentoring, coaching and developing rising talent in the technology department
  • Excellent time management and organizational skills and experience establishing guidelines in these areas for others
  • Strong sense of personal accountability regarding decision-making and supervising department teams
  • Experience working in a high-level collaborative environment and promoting a teamwork mentality
  • Managerial experience applying analytical thinking and problem-solving skills
  • Ability to predict challenges and seek to proactively head-off obstacles    
Read more
Semperfi Services and Solutions
Remote, Bengaluru (Bangalore)
7 - 10 yrs
₹10L - ₹20L / yr
skill iconJava
skill iconAmazon Web Services (AWS)

*) 7+ years of strong experience in Java/J2EE technologies (Core Java, Spring, Springboot, Hibernate, JPA, Microservices)
*) Experience with working on Java 8.0 and its emerging road map for 11
*) Hands on experience in Springboot and good knowledge of MySQL, MongoDB
*) Hands on experience in working with Angular 6 and above. Experience working with product management and UI/UX designers having knowledge of advanced Javascript, JQuery
*) Working knowledge on components, modules, data/event bindings, templates, using and creating directives, writing routes, services, forms and models
*) Solid understanding of the full frontend and backend development life cycle
*) Strong experience in Spring Framework (Spring MVC, Spring security, Spring data, OAuth)
*) Experience with Webservices (SOAP and REST) and API integration. Good knowledge of JSON and Swagger and Postman is required
*) Experience with web application servers like Tomcat, Jetty, JBoss. Knowledge of Kafka with MQTT would be an added advantage
*) Experience with TDD, code testability standards, JUnit
*) Experience in managing configurations and deploying and hosting applications in AWS
*) Experience with DevOps tools like Git, Maven, SourceTree, Jenkins, Docker and CICD model of development
*) Good experience of OOPS, algorithms, data structures, multi-threading, design patterns and industry best practices
*) Must have good understanding in SOLID principles and why design principles are used.
*) Experience with Eclipse/IntelliJ and VS Code
Read more
Accounting Firm
Accounting Firm
Agency job
via Blew Minds Consulting by Kriti K.
Bengaluru (Bangalore)
5 - 8 yrs
₹25L - ₹32L / yr
Accounting
Taxation
Financial services
CEO
Founder
We are looking for an experienced Chief Executive Officer or CEO to supervise and control all
strategic and business aspects of the company. You will be the first in command in the company and
responsible for giving the proper strategic direction as well as creating a vision for success. To thrive
as a CEO you must be a prudent manager, inspiring leader, has a business mindset and to be able to
see the “big picture” in a variety of settings. You will take actions to enhance the company’s cash
flow while keeping the human factor in perspective. The goal is to drive the company’s development
and guide it towards long-term success.
Responsibilities
· Develop high quality business strategies and plans ensuring their alignment with short-term and
long-term objectives
· Lead and motivate subordinates to advance employee engagement develop a high performing
managerial team
· Oversee all operations and business activities to ensure they produce the desired results and are
consistent with the overall strategy and mission
· Make high-quality investing decisions to advance the business and increase profits
· Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and
business ethics
· Review financial and non-financial reports to devise solutions or improvements
· Build trust relations with key partners and stakeholders and act as a point of contact for important
shareholders
· Analyze problematic situations and occurrences and provide solutions to ensure company survival
and growth
· Maintain a deep knowledge of the markets and industry of the company
Requirements
· Proven experience as CEO or in other managerial position
· Experience in developing profitable strategies and implementing vision
· Strong understanding of corporate finance and performance management principles
· Familiarity with diverse business functions such as marketing, PR, finance etc.
· In-depth knowledge of corporate governance and general management best practices
· An entrepreneurial mindset with outstanding organizational and leadership skills
· Analytical abilities and problem-solving skills
· Excellent communication and public speaking skills
· MBA/B.Tech from Tier-1 colleges with a knack of financial knowledge are preferred
Read more
thesqua.re group (“the square group”) is  a tech enabled Co.
thesqua.re group (“the square group”) is a tech enabled Co.
Agency job
via thesqua.re by Mukta Sharma
NCR (Delhi | Gurgaon | Noida)
1 - 3 yrs
₹3L - ₹4L / yr
skill iconReact.js
SSR
skill iconHTML/CSS
skill iconjQuery
User Interface (UI) Development
● Developing new user-facing features using React.js, HTML5, CSS, Jquery, Ajax. ● Building reusable components and front-end libraries for future use ● Translating designs and wireframes into high quality code. ● Optimizing components for maximum performance across a vast array of web-capable devices and browsers. ● Handling UI Requirements and User Experience.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos