11+ PCR Jobs in India

The Company:

It’s no surprise that 6sense is named a top workplace year after year — we have industry-leading technology developed and taken to market by a world-class team. 6sense is Top Rated on Glassdoor with a 4.9/5 and our CEO Jason Zintak was recognized as the #1 CEO in the small & medium business category by Glassdoor’s https://www.glassdoor.com/Award/Top-CEOs-at-SMBs-LST_KQ0%2C16.htm">2021 Top CEO Employees Choice Awards.

In 2021, the company was recognized for having the Best Company for Diversity, Best Company for Women, Best CEO, Best Company Culture, Best Company Perks & Benefits and Happiest Employees from the employee feedback platform Comparably. In addition, 6sense has also won several accolades that demonstrate its reputation as an employer of choice including the Glassdoor Best Place to Work (2022), TrustRadius Tech Cares (2021) and Inc. Best Workplaces (2022, 2021, 2020, 2019).

6sense reinvents the way organizations create, manage, and convert pipeline to revenue. The 6sense Revenue AI captures anonymous buying signals, predicts the right accounts to target at the ideal time, and recommends the channels and messages to boost revenue performance. Removing guesswork, friction and wasted sales effort, 6sense empowers sales, marketing, and customer success teams to significantly improve pipeline quality, accelerate sales velocity, increase conversion rates, and grow revenue predictably.

Every person in every role at 6sense owns a part of defining the future of our industry-leading technology. You’ll join a team where curiosity is prized, no one’s satisfied with the status quo, and everyone’s all-in on the collective good.6sense is a place where difference-makers roll up their sleeves, take risks, act with integrity, and measure successby the value we create for our customers.

We want 6sense to be the best chapter of your career.

Feel part of something

You’ll be part of building tomorrow’s tech, revolutionizing how marketing and sales teams create, manage, and convert pipeline to revenue. And you’ll be seen and appreciated by co-workers who challenge you, cheer you on, and always have your back.

At 6sense, you’ll experience the passion from customers and colleagues alike for our market-leading vision, and you're entrusted with applying your unique talents to help bring that vision to life.

Build a career

As part of a company on a rocketship trajectory, there’s no way around it: You’re going to experience unparalleled career growth. With colleagues as humble and hungry as you are, and a leadership philosophy grounded in trust, transparency, and empowerment, every day is a chance to improve on the one before.

Enjoy access to our Udemy Training Library with 5,000+ courses, give and get recognition from your coworkers, and spend time with our executive team every two weeks in our All Hands gathering to connect, learn and ask leaders about whatever is on your mind.

Enjoy work, and your life

This is a place where you’ll do your best work and inspire others to do theirs — where you’re guaranteed to make real connections, for life, along the way.

We want to help you prioritize health and wellness, today and tomorrow. Take advantage of family medical coverage; a monthly stipend to support your physical, mental, and financial wellness; generous paid parental leave benefits; Plus, we have an open time-off policy, so you can take the time you need.

Set for success 

A vision as big as ours only comes to life when we’re all winning together.

We’ll make sure you have the equipment you need to work at home or in one of our offices. And have the right snacks, pens or lighting with our work-from-home expense reimbursement allowance. We also partner with WeWork to make sure that if your choice is a hybrid of home and office, we have you covered in the locations they’re offered.

That’s the commitment we make to every one of our employees. If this sounds like a place where you'll thrive as you take your success to the next level, let’s chat!

Job Description

Technical Support Engineer – Elastic Stack

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

RESPONSIBILITIES

· Be the First point of contact for support queries

· Be responsible for solving customer queries and tickets in timely manner.

· Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.

· Log monitoring, event monitoring and resolving tickets in defined SLA.

· Apply updates and patches to keep the software up-to-date in line with organizational policies

· Provide support for installation and configuration.

· Monitor and identify areas of performance improvement

· Identify and write scripts for automating support tasks.

· Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

· Hands-On experience and skills in Linux operating system

· Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.

· Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.

· Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards

· Hands-On experience of Linux operating system

· Experience in NoSQL or RDBMS technology is desirable

· Python/Node.js or relevant data processing programming experience is preferred.

· Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.

· Knowledge of real-time data collection with various data sources.

Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

· 2 -4 years of experience in technical support role.

· At least 2+ years experience working across multi-cultural and geographically distributed teams

· Experience in trouble shooting, maintaining and supporting production setup

· Engineering or equivalent degree

· Ability to interact effectively with customers for problem resolution.

· Sense of urgency and ownership to get problems solved in timely manner

· Attention to details.

· Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

Location: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA