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PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
About the Role: Sales operations is a vital function within an organization that focuses on optimizing and improving the effectiveness of sales processes. Operating behind the scenes, sales operations professionals play a crucial role in supporting the sales team and driving revenue growth.
Responsibilities:
· Optimize sales processes and workflows for maximum efficiency.
· Oversee the implementation and maintenance of Customer Relationship Management (CRM) system.
· Analyze sales data and prepare reports to provide insights and recommendations.
· Forecast sales and set goals for the team
Requirements:
· Excellent communication and collaboration skills
· Problem-solving and critical thinking abilities.
· Knowledge of market trends and competitive landscape.
- · Detail-oriented with exceptional organizational skills
Java
Python
.NET
PHP
Ruby on Rails (ROR)Summary:
The Learner Company is an education start-up that designs personalized learning experiences by integrating them with the best of what technology offers. We are currently building an online learning engine to host adaptive online courses, simulations, and multiplayer games for institutional partners. We are now in the software development stage of the project.
We are looking for a full-stack developer to join our development team. The developer will be responsible for the overall development and implementation of front and back-end software applications. Their responsibilities will extend from designing system architecture to high-level programming, performance testing, and systems integration.
We are looking for an individual who is optimistic about technology and people, is open to and excited by new ideas, and considers themselves a life-long learner.
Responsibilities:
- Meeting with the software development team to define the scope and scale of software projects.
- Designing software system architecture.
- Completing data structures and design patterns.
- Designing and implementing scalable web services, applications, and APIs.
- Developing and maintaining internal software tools.
- Writing low-level and high-level code.
- Troubleshooting and bug fixing.
- Identifying bottlenecks and improving software efficiency.
- Collaborating with the design team on developing micro-services.
- Writing technical documents.
Required Competencies:
- Bachelor’s degree in computer engineering or computer science.
- Previous experience as a full stack engineer.
- Advanced knowledge of front-end languages including HTML5, CSS, TypeScript, JavaScript, C++, JQuery, React.js and Next.js.
- Knowledge of relational database systems and SQL.
- Familiarity with AWS architecture and working knowledge of services like S3, SES, EC2, RDS and more.
- Proficient in back-end languages including Java, Python, Rails, Ruby, .NET, and PHP.
- Advanced troubleshooting skills.
- Familiarity with MS Word, Excel, PowerPoint, Notion, Veed.io, Linear, Intercom, Plateau, and Miro.
- A strong belief that a team as a whole is greater than the sum of its parts.
- Excellent leadership, communication, and organization skills
Experience Needed: 2+ Years
Location: Bengaluru
- Meeting with the software development team to define the scope and scale of software projects.
- Designing software system architecture.
- Completing data structures and design patterns.
- Designing and implementing scalable web services, applications, and APIs.
- Developing and maintaining internal software tools.
- Writing low-level and high-level code.
- Troubleshooting and bug fixing.
- Identifying bottlenecks and improving software efficiency.
- Collaborating with the design team on developing micro-services.
- Writing technical documents.
The Business Development professional has to identify growth opportunities and build strategies to pursue them. He/she positions ePayLater products and/or services and ensures closure and implementation of the product/service. He/she must also maintain fruitful relationships with existing partners by interfacing with their mid/senior management teams and driving business outcomes. One should have excellent communication and negotiation skills, as well as the ability to work independently.
Responsibilities
● Research organizations and individuals online to identify new leads and potential new markets.
● Initiate partnerships with new accounts and actively manage existing relationships, being their P.O.C. for ePayLater.
● Screening potential business deals by analyzing market strategies, deal requirements, potential,
and financials; evaluating options; resolving internal priorities.
● Identifying, negotiating & managing strategic relationships with potential clients. Prepare business presentations, and proposals & showcase company capabilities to prospective clients.
● Close new business deals by coordinating requirements; developing and negotiating contracts;
integrating contract requirements with business operations.
● Attend conferences, meetings, and industry events.
● Sustaining and growing relationships which translates to a growth in business volume.
● Tracking and improving the performance of key business metrics for his/her accounts (like
conversions, transactions, etc.) to maintain partnerships’ growth.
● Closely coordinate with internal teams like marketing, product, and operations for implementation of merchant-related action items (eg. mktg campaigns, performance-regulating product changes, and day-to-day issue resolutions, among others)
● Exploring and evaluating new business and revenue opportunities for ePayLater to venture into,
through market research.
● Continuously research new products/services that can add to ePayLater’s topline.
● Provide insights into customer behavior and give suggestions to product and marketing teams.
● Updating job knowledge by participating in educational opportunities; reading professional
publications; maintaining personal networks; participating in professional organizations.
● Driving business growth through the identification & penetration of new markets.
Requirements
● 4+ years of relevant experience in sales and business development (MBA preferred).
● Hands-on experience with MS Excel, Word, and Powerpoint.
● Ability to generate data insights from large datasets.
● Passionate about sales and skilled in negotiation.
● Creativity & Initiative - demonstrate creativity & originality in your work and have the personal
drive and initiative to bring about change and help take the business forward.
● Effective communication and interpersonal skills, with an ability to work independently.
● Basic analytical and problem-solving skills.
● Ability to coordinate across functions and teams (internal and external) to deliver output.
● Prior experience in the payments/ credit bureau/ financial industry would be an advantage.
different channels on the field
● Develop and maintain relationships with partnered institutions and repeat business
and referral/s
● Arrange and plan events to generate leads, handle product queries and
service issues in the partnered institutions
● Meet clients, verify documents, process files, coordinate for sanction /
disbursement of loans, personalized service to clients
● Ensure the achievement of a given business target in your territory
● Generate loan leads from the partnered institutions, open market and through different channels on the field.
● Develop and maintain relationships with partnered institutions and repeat business
and referral/s.
● Arrange and plan events to generate leads, and handle product queries and
service issues in the partnered institutions.
● Meet clients, verify documents, process files, coordinate for sanction /
disbursement of loans, personalized service to clients.
● Ensure the achievement of a given business target in your territory.
Experience: 1year+ in Banking sales such as personal loans, and home loans.
Primary roles and responsibilities -
- Manage multiple interconnected projects, ensuring program goals are reached
- Develop and manage scope of the projects, deadlines and activities for projects and be accountable for delivering against established business goals/objectives
- Strategize and implement key program initiatives that adhere to organizational objectives
- Identify key resource requirements from cross-functional teams and external vendors
- Assume responsibility for the program’s people and vendors
- Build and execute projects that cut across various aspects of Business
- Work cross functionally to help influence change in getting ideas executed
- Build and lead communication plan and develop a reinforcement strategy across the organization
- Manage all aspects of the implementation including the human and cultural elements, and reinforcing collaboration
- Lead and direct different cross-functional programs and projects of varied sizes and types
- Measure project performance using appropriate systems, tools and techniques-
- Create and maintain comprehensive project documentation-
- Help people to design and model solutions for innovation .
- Coordinate all cross-functional activities, collaborate with leaders in varied areas on planning and execution
- Provide the skill and structure required to identify problems and improvement opportunities
Traits that we are looking for -
- Experienced with MS office - Excel, Word and PPT
- Solid organizational skills including attention to detail and multi-tasking skills
- Should understand the product development process - to enable projects to be converted into Products
- Excellent client-facing and internal communication skills, written and verbal
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