ms Flat Incubator is a mobile internet company which provides tools and Content Service to users worldwide. Our Vision is to become the top incubator and give equal access to services for everyone. To incubate more products or services our users need & help more talents/startups to succeed. Job Summary We are looking for a qualified Customer Service Representative to join our gaming team. Our ideal candidate is an experienced CSR who is who will assist our customers by providing product and service information; acts as a liaison between customers and companies, assists with complaints, account questions, and other queries; and resolves product and service problems. Job Role & Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Provide excellent customer care, need to have strong verbal communication skills to respond to customers through phone call or live chat; Keeping records of customer interactions, transactions, comments and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support. Required Qualification: College diploma or equivalent. Ability to stay calm when customers are stressed or upset. Good using computers（MS Excel、Google sheet, MS Word）. Experience working with customer support. Active person with high responsibility. Job Type: Full-time Job Location: Pune , Maharashtra
Firm: Tezminds.com established in 2011 we have pioneered in the SAAS field with success stories across the USA, Europe, China, and India. Product: Tezkids(www.tezkids.com ( End to end School Management Software)The product is successfully deployed 50 schools across India and expanding. The portfolio includes big names like DPS, Xavier and many International Schools. What we are looking for : 1) A candidate with a sense of ownership and business. We need a peer with go to market approach who can guide products to new heights with a sense of accomplishment. 2) Build a long-lasting relationship with the existing and potential client base.3) Business mindset and sales skills to push customer base.4) Customer support and relationship building.Further detail can be furnished accordingly.
The duration of this internship is 2 months.
We are an Information Technology services and consulting start up! We are expanding our operations. In our journey, we require a great talent to be a part of our organisation and grow along.