Supervisor

Role & Responsibilities

Head and manage work intake and overall design project assignment process.

Interpreting abstract business concepts and turning them into creative ideas.

Head and direct team providing key ideas, methods and brand positioning.

Developing strategic design plans with projected timelines.

Pitching ideas and the creative vision and communicating the project outline to the design team.

Choosing the design elements for different projects.

Overseeing the design projects, from start to finish, and monitoring the team members.

Analyzing market research to create more effective designs.

Ideal Candidate

A minimum 8 years of managerial or senior-level design experience.

Strong creativity skills and the vision to turn briefs into creative projects.

Excellent leadership, organization, and analytical skills.

Good collaboration and communication skills.

Great time management and multitasking skills.

Ability to resolve complex design and communication issues.

Ability and experience of having led a team and deliver projects on timelines.

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Job Title: IT Recruiter

Location: Mohali, Punjab

Job Type: Full-Time | On-Site

Key Responsibilities:

• 0.6 months of experience in IT recruitment .
• Understand job requirements and create effective sourcing strategies
• Screen resumes, conduct initial interviews, and coordinate with hiring managers
• Maintain and update candidate databases.
• Strong communication and interpersonal skills
• Manage full recruitment lifecycle from sourcing to onboarding
• Familiarity with job portals and LinkedIn sourcing.

Designation: BDE

Location: Thane to Navi Mumbai for Field Sales

Reporting Structure: Reporting to Business Head/ MD

Work Description:

1. Achieving monthly sales targets.

2. Developing new clients, finalizing & closing the deal with them.

3. Follow up for inquiries with clients. / (Resolve client inquiries.)

4. Calculation of rates (taking rates from brokers & suppliers, adding margin, cost of fund and other factors to give competitive offers)

5. Make competitive & prepare accurate quotations.

6. Negotiation with clients, brokers for order and negotiate rates with suppliers.

7. Check material availability and coordinate with the Suppliers Team.

8. Monitor purchases are done at the lowest rates with better credit terms and good quality.

9. Monitoring on the planning of delivery, arrangement of transport and other charges

10. Follow up for delivery with supplier’s team and coordinating with customers

11. Delivery material on time with quality requirements of the client.

12. Monitoring of dispatches of sales bills on time with proper supporting documents and also monitoring & managing bill processing systems.

13. Recovery on daily basis

14. Follow up on Debit Note for delay payment.

15. Updating the market trends daily

16. Managing any dispute related to purchase, sales on priority.

17. Managing any dispute related to purchase, sales on priority.

18. Providing training to Juniors as & when required.

19. Updating and managing of Client data like Name, Nature of business, no of sites, key persons & Purchase person's Contact details along with email address.

20. Monitoring Juniors work activity.

21. Maintaining good relationship with suppliers & clients.

22. Ensure timely resolution of queries or complaints of Supervises, clients & transport person etc.

23. MIS Reports: updating the required report from seniors

24. Assessment will be done by business head on completion of every quarter

Skills & Educational Requirements:

1. Candidates must be very enthusiast & Street Smart

2. Excellent verbal and written communication skills

3. Good with MS Office Suite, particularly MS Excel

4. In-depth understanding of sales principles and customer service practices

5. Analytical and multitasking skills

6. A team player with high level of dedication

7. Bachelor’s degree in Marketing or associates degree in relevant field a plus

8. Certification in sales or marketing will be an asset.

If anyone interested apply through link:-  https://tiny.cc/NGtalent  

Qualifications :

• Minimum 2 years of .NET development experience (ASP.Net 3.5 or greater and C# 4 or greater).
• Good knowledge of MVC, Entity Framework, and Web API/WCF.
• ASP.NET Core knowledge is preferred.
• Creating APIs / Using third-party APIs
• Working knowledge of Angular is preferred.
• Knowledge of Stored Procedures and experience with a relational database (MSSQL 2012 or higher).
• Solid understanding of object-oriented development principles
• Working knowledge of web, HTML, CSS, JavaScript, and the Bootstrap framework
• Strong understanding of object-oriented programming
• Ability to create reusable C# libraries
• Must be able to write clean comments, readable C# code, and the ability to self-learn.
• Working knowledge of GIT

Qualities required :

Over above tech skill we prefer to have

• Good communication and Time Management Skill.
• Good team player and ability to contribute on a individual basis.
• 
  
• We provide the best learning and growth environment for candidates.

    Skills:

​

    NET Core

   .NET Framework

    ASP.NET Core

   ASP.NET MVC

   ASP.NET Web API  

   C#

   HTML

Position Title: Lead Software Engineer

Level: Mid - Senior L5

Years: 6-8 Yrs

Job Location: Delhi/NCR (Hybrid)

Position: 1

About Omni.US

Omni is the ultimate B2B outreach platform backed by the decade-long expertise of co-founders in cold outreach and scaling SaaS companies. We've obsessively focused on cold outreach and built a powerful tool perfect for Enterprise and SMB companies to get clients.  Our team has deep experience building and scaling B2B SaaS companies to millions in ARR. We understand what it takes to create a successful product, so we're excited about Omni.  

Meet your Team Members

Alex Berman, Co-Founder

Navjyotsingh Rajput, Co-Founder

Madhuri Pandit, Product Owner

About the Role

As a Lead Engineer, you will need to produce and implement functional software solutions. You will work with a senior engineer to define software requirements and take the lead on operational and technical projects. In this role, you should be able to work with minimal supervision.  Your goal will be to develop high-quality software that is aligned with customer needs and business goals.

Responsibilities

• You will need to ensure that software deliverables comply with quality standards and are completed on time.
• Experience or proactive working in mission-critical 24*7 systems.
• Review the performance of the operating system used in the Company and upgrade it as and when required. 
• Conducts peer code reviews and design reviews. 
• Should have knowledge and experience working with SAAS-based applications in early or mid-stage startups. 
• Undertaking engineering tasks that are complex in nature and also working on big modules and defining the architectural layouts, both on the Application, API, and Database levels. 
• Demonstrates broad and deep expertise in multiple computer languages and frameworks (e.g., open-source).
• Designs, Develop and approve end-to-end functionality of a product line, platform, or infrastructure.
• 3+ Years of experience as Technical Lead. 
• 6+ years of software development experience with at least one full-cycle implementation.
• Strong exposure working on projects related to MERN stack. Maintains deep technical knowledge within areas of expertise
• Experience in building highly scalable distributed systems

Desired Experience

Technical Skills: 

• Programming and working with mobile or website systems & security principles. 
• Strong experience in Tech Stack - MERN (Node.JS, Express, React.JS, Mongodb) with GraphQl as preferred API. 
• Experience working in Product lifecycle management from requirement gatherings to user experience. 
• Strong experience in JS libraries. 
• Must have delivered at least 1 product (which should be available in the public domain for reference)

Soft Skills: 

• Creating end goals for their team.
• Experience in a delegation of responsibilities. 
• Can multitask and Should have experience managing/working with a team of 5- 10 resources.
• Offering support and guidance to the team when needed, able to provide clear instructions and set expectations.
• Prior experience working with Startups and Senior developers or Tech leads. 

Interview Process

• 1st Round - Technical 
• 2nd Round - Product Manager 
• 3rd Round - Manager 
• 3rd Round - HR Manager

Qualifications

• BE/BTech/MCA/ME/MTech-E&C/IT/CS or equivalent experience.

• Reviewing the portfolio monitoring/ early warning signals mechanism on ongoing basis
• Monitoring internal and external data points that may affect the risk level of a decision
• Aggregating data from multiple sources to provide a comprehensive assessment
• Coming up with the solution to reduce risks
• Bringing fresh ideas to the table and being keen observers of trends on analytics and financial services industry
• Creating reports, summaries, presentations and process documents to display results

Desired Candidate Profile