Media Management Jobs in Bangalore (Bengaluru)
Technical Specialist - Associate - Media Management
at CommVaultat CommVaultat CommVault



IT Support Technician
at Kwaleeat Kwaleeat Kwalee



System Engineer
at Riskcovryat Riskcovryat Riskcovry



Technical Support - Unix Admin
at CommVaultat CommVaultat CommVault






Tech Support Engineer
at Velocity.inat Velocity.inat Velocity.in



IT Technical Support
at Capgeminiat Capgeminiat Capgemini



Tech Support Engineer (Wordpress B2B Saas)
at BlogVaultat BlogVaultat BlogVault



Java Developer
at Unify Technologiesat Unify Technologies






Tech Support Engineer
at Pickcelat Pickcelat Pickcel



1+ years’ of experience in Technical Support role in SaaS/Application support. • Experience/Basic understanding of modern day web/mobile and SAAS applications, components in a web application stack • Inquisitive and analytical with excellent troubleshooting skills • Strong commitment to quality and customer service • Excellent written, verbal and presentation skills Key Duties and Responsibilities: • Support customers through various channels including voice and help desk tickets • Troubleshoot customer reported device issues to validate and determine root cause (hardware, software, database) • Communicate directly with our clients to keep them apprised of each step in the technical support lifecycle: discovery, troubleshooting, fix, validation • Verify and document complex technical support issues and deliver technical solutions in a timely manner • Effectively communicate complex technical matters to both technical and non-technical stakeholders • Make recommendations on process and tool improvements for the team • Interface with infrastructure, database and development teams as needed to satisfy the technical needs of the customer • Document product defects and enhancements requests in both CRM and engineering project management tool • Other duties as assigned • Project manage and execute large-scale troubleshooting efforts that may require cross-functional partnership