Media Management Jobs in Bangalore (Bengaluru)

Explore top Media Management Job opportunities in Bangalore (Bengaluru) from Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.
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Bengaluru (Bangalore)
4 - 7 yrs
₹4L - ₹17L / yr
Media Management
SAN
Network-attached storage (NAS)
Active Directory
Linux/Unix
+1 more
The Customer Support Associate works within a team of technical support professionals aimed at delivering technical solutions for Commvault's customer base. This customer base has a wide range of technical ability and this role has no ceiling, you will own an issue from initial pick-up all the way to working with the development team on identifying a possible solution.  This position is part of our Media Management group in our Customer Support Center. This is an excellent opportunity for innovative and collaborative technologists to join a global team that has led the industry in satisfaction seven years in a row. We offer innovative training, interesting colleagues, and the opportunity to grow with us. Our Media Management Group is focused around but not limited to backups of storage technologies within the Commvault suite, this includes SAN, NAS, Netapp, storage appliances. We are a source of expertise for not just our customer base but also our partners and consultants on site.Why Commvault?You get the - Freedom to make an impact, together- . We thrive upon collaboration by designing our offices and cafes to spark conversation about work and fun. Although we hail from all walks of life and speak dozens of languages, we- re passionate about equality and integrity. We go beyond- each and every day.Position Responsibilities include :- Troubleshoot and resolve complex support problems- Troubleshoot customer issues using remote desktop software- Successfully interact through phone and email with customers as you solve their problems- Dedication to the success and satisfaction of our customers- Recreation of problems in house- Root Cause Analysis and / or provision of examples of software bug- Working independently and as a team to come up with the best solutions to a customer problem. - Providing best-in-class phone based support for a variety of complex, time critical issues.- Using and sharing your knowledge of a wide range of technologies- Working remotely on enterprise level customers and dark sites- Having the opportunity to build labs and simulators- Ability to be involved in product BETA testing- Contributing to our Solutions Engine and online forumsPosition Requirements include :- At least 5+ years of technical/customer support experience- Thorough knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, windows firewall, VSS). - Strong understanding of SAN & NAS. - Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware. Microsoft clustering technologies and and TCP/IP and DNS- Understanding backup theory and design. Backup and data management fundamentals- Previous experience with backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus- Linux Skills - desirable- Previous experience troubleshooting enterprise environments- Strong customer relations skills.- Strong multi-tasking and prioritization skills. -Strong written and verbal communication skills.- Excellent team player.
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at Truemeds India

3 recruiters
DP
Posted by Mangesh Toraskar
Mumbai, Delhi, Bengaluru (Bangalore), Kolkata
1 - 3 yrs
₹2L - ₹4L / yr
Technical support
Customer Support
Data Analytics

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

  • Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot and identify solutions to promptly resolve customer/users issues
  • Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
  • Create and maintain product-related documentation, internal and external
  • Debug user's issues and create reproducible test cases for engineers to resolve
  • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
  • Understand user goals and their desired outcome from using the product.
  • Document use cases and feature requests

What we are looking for:

  • Previously done customer support role. Preferably technical customer support
  • You're data-driven and analytical
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
  • You have a highly structured work approach, the ability to manage multiple activities in parallel
  • Good communication skills: English / Hindi / Marathi / Bengali
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Bengaluru (Bangalore)
4 - 12 yrs
₹10L - ₹30L / yr
Storage & Networking
SAN administration
SAN
Go Programming (Golang)
Network-attached storage (NAS)
+7 more
Job Title: IaaS Storage Domain Engineer Job Description: The IaaS Storage Domain Engineer will be responsible for the design, implementation, and management of storage infrastructure for a large-scale cloud computing environment. The ideal candidate will have a strong background in storage technologies, including storage area networks (SAN), network-attached storage (NAS), and object storage. Responsibilities:
  • Design and implement storage solutions that meet the needs of the organization
  • Manage and maintain storage infrastructure, including SAN, NAS, and object storage systems
  • Monitor and troubleshoot storage issues, and implement solutions to prevent future occurrences
  • Work with other teams to ensure storage infrastructure is integrated with other systems, such as virtualization and backup
  • Collaborate with other teams to ensure storage infrastructure is secure, available, and performs well
  • Participate in the design, testing, and implementation of disaster recovery plans
  • Continuously research and stay current with new storage technologies and industry best practices
Qualifications:
  • Bachelor's degree in Computer Science or related field
  • 5+ years of experience in storage administration, with a focus on enterprise-level storage solutions
  • Strong knowledge of storage area networks (SAN), network-attached storage (NAS), and object storage
  • Experience with storage management and provisioning tools, such as NetApp and EMC
  • Experience with virtualization technologies, such as VMware and Hyper-V
  • Strong understanding of data protection and disaster recovery concepts
  • Good understanding of storage protocols such as iSCSI, NFS, and SMB
  • Strong analytical and problem-solving skills
  • Excellent written and verbal communication skills
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at Riskcovry

2 recruiters
DP
Posted by Talent and
Bengaluru (Bangalore)
2 - 6 yrs
₹5L - ₹12L / yr
Production support
Tech Support
Technical support
Escalation management
Perl
+5 more

Want to work for Riskcovry?
We are a passionate, dynamic, and balanced team. Our culture is open, direct, and merit-oriented. Our team has enormous depth across insurance, technology, fintech, strategy and investment. We have great investors partnering with us to help achieve our vision.

Riskcovry is one of the fastest growing startups in our space and we would love to have you onboard. Read more about us:
https://www.riskcovry.com
https://www.linkedin.com/company/riskcovrycom/

We are looking for people who:
1. Have a strong bias for action and value speed over perfection.
2. Make decisions with this ethos: Customer > Company > Team > Me
3. Thrive in a flat and open organization
4. Recognize that frugality is the key to efficiency
5. Are self-starters and have a natural tendency to own company and team goals

 

Job Location: Bangalore (Work from Home Based on Covid Safety Guidelines)

Industry Type: Insurance and Technology

Vacancy: 6 Positions

Experience: 3-4 Years

  • Level 4 - 4no’s 
  • Level 3 - 1no’s 
  • Project coordinator

Additional Benefits: Insurance, PF, Gratuity,In house Psychologist and ESOPs for deserving candidates.

Roles & Responsibilities

  • Experience with L2/L3 support, Service Management, Escalation management, KPI/SLAs tracking, measuring and reporting 
  • Ability to troubleshoot and provide resolution in a fast-paced environment
  • Installing/ upgrading the database server and application tools.
  • Good in creating support documentation – Runbook, troubleshooting guide, SOP
  • Should be open to work towards issue resolution as priority tasks
  • Ability to qualify issues, test them and provide resolution with the help of Dev/Engineering team
  • Provide input for modification of procedures and documentation used for problem resolution and day-to-day maintenance.
  • Solve database usage issues and malfunctions.
  • Provide data management support for our users/clients
  • Linux/Unix Operating System skills including 
    • Viewing and searching server log files
    • Editor skills such as vi, vim, emacs etc
    • Restart and trouble shoot servers not responding
    • Copy files from remote servers
    • Vhost and Access logs interpretation

 

Requirements, Desired Skills and Experience

  • Hands-on experience in delivering results-driven solutions with proven business value.
  • 3+ years of experience with Python/Perl/C or similar scripting.
  • Familiar with queries, procedures, and query optimization
  • Hands on experience with linux operating environment.
  • Run simple scripts on linux preferably linux root as sudo
  • AWS certification - preferred.
  • Excellent interpersonal skills.
  • Familiarity with working on an Agile/Iterative development framework.
  • Self-starter with a positive attitude with the ability to collaborate with product managers and developers.
  • Good to have knowledge of support tools – Freshdesk or similar tools
  • Prior knowledge of Insurance domain is a plus
  • Should be open to work over weekends and on holidays during emergencies
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Bengaluru (Bangalore)
3 - 6 yrs
₹6L - ₹12L / yr
SaaS
Technical support
Software troubleshooting

Essential Duties and Responsibilities

  • Provide operational leadership and support to SaaS end user teams, in addition to business applications, onboarding, troubleshooting, and issue resolution.
  • Communicates in an effective and professional manner to internal and external personnel.
  • Provide hands-on tier 1 system administration support, system maintenance and operations support.
  • Handle new user onboarding, which includes adding users to the appropriate systems with the correct permissions based on their role
  • Handle user offboarding, which includes properly removing users from all systems they had access to
  • Performing recurring user audits and generating the appropriate documentation to support compliance audits.
  • Recommend software enhancements to the development team.
  • Enforcing best practices of IT security and working within a compliance framework.
  • Provide timely response to questions via HubSpot, Slack, Email.
  • Documents all troubleshooting steps within trouble ticket and remote assistance tool
  • Escalates fully documented problems as required to Tier 2 support teams.
  • Participates in and leads proactive team efforts to achieve departmental and company goals
  • Propose methodologies and best practices for delivering outstanding service.

 

Skills

  • Proven analytical and problem-solving abilities with critical thinking
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Skilled at working within a dynamic, team-oriented, collaborative environment
  • Strong interpersonal written and oral communication.
  • Adept at reading, writing, and interpreting technical documentation and procedure manuals
  • Identify opportunities for improvement and increased efficiency using department metrics
  • Demonstrate strong problem-solving skills and lead by example in all areas
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Solid knowledge and understanding of researching solutions to new and unfamiliar technical problems and providing documentation for the team’s knowledge base.

 

Experience

  • Demonstrated SaaS Administration experience preferred
  • Technical knowledge of confluence (Atlassian) SaaS application, a plus
  • Demonstrable record of technical configuration, process, and change documentation
  • Confidently communicate clearly and efficiently with internal and external stakeholders highlighting any risks or blockers with recommendations to remediate and work around identified issues
  • Stay current on SaaS offerings, technologies, and industry trends
  • Demonstrated experience producing accurate and detailed work on multiple projects under time pressure
  • Expertise in LOS like Encompass, DataVerify, etc
Basic knowledge on Scrum is a plus.

Qualifications

  • Bachelor's degree in Information Technology or equivalent work experience
  • 3+ years of SaaS administrative, implementation in US Mortgage industry experience/knowledge
  • Ability to work in a fast-paced, team-oriented work environment
  • Ability to perform multi-tasking
  • Strong technical and computer skills
  • Acute attention to detail.
  • Technologically literate
  • Excellent organizational and time management skills
  • Open to work at night shift.
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Disruptive Digital Healthcare Platform

Agency job
via Unnati by Veena Salian
Bengaluru (Bangalore)
5 - 8 yrs
₹1L - ₹3L / yr
Technical Writing
writer
Linux/Unix
Flowchart
Report Writing
+4 more

Are you a high-performing, collaborative, results-oriented and technologically savvy person who is keen on working in the digital industry, as a Consultant (for 3 months)


Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories, and consumers, enabling preventive and predictive healthcare.


It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen the doctor-patient relationship and enhance the in-clinic experience.


As a Technical Writer (Consultant), you will work with teams of engineers to create internal technical documentation. This will include technical architecture diagrams, flow diagrams, API documentation and microservice details.


You will also be responsible for writing knowledge base articles for a technical audience.


What you will do:

  • Documenting product architecture, APIs, technical specifications
  • Developing and writing high-quality technical documents meeting industry standards
  • Communicating with product developers and understanding the product and its interactions
  • Maintaining documentation as the product changes occur
  • Gathering information from team meetings, product specifications, interviews with subject-matter experts, and direct interaction with systems
  • Gathering and addressing feedback from multiple sources
  • Working independently and rapidly to meet tight deadlines



What you need to have:

  • BA in technical/ professional communication, English, computer science/ engineering, or other related field
  • Authoring concepts, designs, technical specifications
  • Following organizational and industry standards (such as Microsoft Manual of Style for Technical Publications or similar)
  • Proven ability to quickly learn and understand complex topics
  • Managing multiple versions of topics
  • Using UNIX/ Linux command-line interfaces
  • Additionally, should be able to: Write release notes and Write end user documentation, help guides
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Mumbai, Pune, Bengaluru (Bangalore), Delhi
1 - 6 yrs
₹2.5L - ₹6L / yr
Customer Support
Technical support
Administrative support
Operations support system
Product support
+12 more

True medicines at true prices! 

Our motto is to deliver value-added solutions for Indian patients beyond just pills. Our goal is to make healthcare accessible to every patient and bring it within their price range. 

Headquartered in Mumbai, we are excited to build a strong product and operations team, which is passionate to build innovative solutions and willing to go the extra mile to ensure the customer has the best experience.  

The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our internal team's technical issues. You will support the users by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will also make you an ideal candidate. 

What you will be doing:

  • Mastering the Truemeds internal platform in order to efficiently and effectively diagnose, troubleshoot, and identify solutions to promptly resolve customer/users issues
  • Support users via live chat & phone. Respond to user's technical support requests and feature-related questions
  • Create and maintain product-related documentation, internal and external
  • Debug user issues and create reproducible test cases for engineers to resolve
  • Properly escalating unresolved issues to appropriate internal teams while providing clear steps to reproduce and detailed troubleshooting steps
  • Understand user goals and their desired outcome from using the product.
  • Document use cases and feature requests

What we are looking for:

  • Previously done customer support role. Preferably technical customer support
  • You're data-driven and analytical
  • Excellent follow-up skills with great attention to detail
  • You are comfortable in a startup environment; are self-motivated move quickly, and wear many hats
  • You have a highly structured work approach, the ability to manage multiple activities in parallel
  • Good communication skills: English / Hindi / Marathi / Bengali 

Location:

  • Kailash Industrial Estate - Vikhroli / Powai, Mumbai.
  • Kasba Industrial Estate - Kolkata
  • Naraina Industrial Area Phase 1 - Delhi 

Timings:

12.00 PM to 9 PM

Working Structure:

In-Office: Monday - Saturday

Remote: Sunday 

1 Weekly off, 2 Monthly offs. 


Joining:

Immediately.

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Company's Into Media and Information Services

Agency job
via Jobdost by Riya Roy
Remote, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bengaluru (Bangalore), Mumbai
2 - 8 yrs
₹9L - ₹15L / yr
DevOps
Kubernetes
Windows Azure
Google Cloud Platform (GCP)
Jenkins
+11 more
Tools you’ll need to succeed this role are as follows:
● Good experience with Continuous integration and deployment tools like
Jenkins, Spinnaker, etc.
● Ability to understand problems and craft maintainable solutions.
● Working cross-functionally with a broad set of business partners to understand
and integrate their API or data flow systems with Xeno, so a minimal
understanding of data and API integration is a must.
● Experience with docker and microservice based architecture using
orchestration platforms like Kubernetes.
● Understanding of Public Cloud, We use Azure and Google Cloud.
● Familiarity with web servers like Apache, nginx, etc.
● Possessing knowledge of monitoring tools such as Prometheus, Grafana, New
Relic, etc.
● Scripting in languages like Python, Golang, etc is required.
● Some knowledge of database technologies like MYSQL and Postgres is
required.
● Understanding Linux, specifically Ubuntu.
● Bonus points for knowledge and best practices related to security.
● Knowledge of Java or NodeJS would be a significant advantage.


Initially, when you join some of the projects you’d get to own are:
● Audit and improve overall security of the Infrastructure.
● Setting up different environments for different sets of teams like
QA,Development, Business etc.
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Ashnik

Agency job
via InvokHR by Sandeepa Kasala
Bengaluru (Bangalore)
2 - 10 yrs
₹3L - ₹8L / yr
Technical support
Tech Support
Elastic Search
Python
Relational Database (RDBMS)
+1 more
Technical Support Engineer – Elastic

 

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

 

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

  • Be the First point of contact for support queries
  • Be responsible for solving customer queries and tickets in timely manner.
  • Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
  • Log monitoring, event monitoring and resolving tickets in defined SLA.
  • Apply updates and patches to keep the software up-to-date in line with organizational policies
  • Provide support for installation and configuration.
  • Monitor and identify areas of performance improvement
  • Identify and write scripts for automating support tasks.
  • Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

 

ESSENTIAL SKILLS

  • Hands-On experience and skills in Linux operating system
  • Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
  • Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
  • Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
  • Experience in NoSQL or RDBMS technology is desirable
  • Python/Node.js or relevant data processing programming experience is preferred.
  • Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
  • Knowledge of real-time data collection with various data sources.
  • Experience in deploying scalable Elastic cluster is desirable

 

QUALIFICATION AND EXPERIENCE

  • 2 -4 years of experience in technical support role.
  • At least 2+ years experience working across multi-cultural and geographically distributed teams
  • Experience in trouble shooting, maintaining and supporting production setup
  • Engineering or equivalent degree
  • Ability to interact effectively with customers for problem resolution.
  • Sense of urgency and ownership to get problems solved in timely manner
  • Attention to details.
  • Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

 

 

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

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One of the Product Base Company

Bengaluru (Bangalore)
5 - 8 yrs
₹7L - ₹12L / yr
Embedded Systems
Linux/Unix
Microcontrollers
UART
REQUIREMENTS: Programming languages: Embedded C Language Hands on experience in design and development on modern 32 bit microcontrollers (ARM Cortex M0+, M4, M7 etc) and usage of IDE, toolchain, debuggers. Should have worked on the Linux Skills: Exposure to any Scripting ( shell scripting (sh, bash etc.), LUA) Worked on programming and interfacing peripherals like timers, UART, CAN, ADC, DAC, IO, sensors and actuators. Memory Interfacing Techniques. Very Good if work on DALI, C-Bus like Lighting control protocols Experienced on communication protocols like Modbus, TCP/IP, USB & Serial interfaces. Good understanding of the Design principles, Unit testing methods, hands on with GIT repository. Exposure to Web technologies. Understanding with HTML, Javascripts and Webservers is plus Nice to have: Exposure to embedded software development for Home Automation products like Dimmers , sensors and lighting application.
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at Radisys Corporation

4 recruiters
DP
Posted by Rakshitha Shanbhogue
Bengaluru (Bangalore)
3 - 7 yrs
₹4L - ₹15L / yr
Linux/Unix
LTE
WCDMA
4G
C
 Overall 3-5 years in design and development  Working knowledge on L2 layers with particular expertise in MAC/Scheduler.  Working experience in MAC-PHY integration, Cloud RAN solutions
Read more
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