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Customer Support Executive – Software + Accounting / GST

Company: Torero Softwares Ltd.

Location: Lower Parel East, Mumbai

Timing: Mon–Sat | 10 AM – 7 PM

Work Mode: On-site

About the Role

Support customers who already use our business software.

Help them with: software usage, accounting entries, billing, GST queries & remote troubleshooting (AnyDesk / UltraViewer).

What You Will Do

• Take customer calls & resolve software/accounting/GST issues
• Access customer systems remotely & troubleshoot
• Guide users step-by-step
• Log issues & ensure complete resolution

Who Should Apply

✔ Basic accounting & GST knowledge

✔ Good communication skills

✔ Ability to troubleshoot on computer

✔ Experience with any accounting software (Plus)

✔ Freshers with accounting knowledge are welcome

Why Join Us?

• Learn software + accounting + GST support
• Stable role with growth opportunities
• Training provided

Apply Now - Interested candidates may apply through the job portal or send their resume.

Keywords: Customer Support, Software Support, Accounting Support, GST Support, Billing Software, Remote Support, AnyDesk.

ROLE & RESPONSIBILITIES:

As Manager-Business Development, you will be responsible for business development in the India Market. Will be responsible for identifying new opportunities to expand markets and drive business growth while also enabling increased revenue from current accounts. Build and maintain strategic partnerships and nurture relationships with influencers and stakeholders.

RESPONSIBILITIES & DUTIES:

• Responsible for sales in the Indian market for our SaaS Product.
• Lead outbound and direct sales efforts by proactively engaging with potential clients, building strong relationships, and successfully closing deals. This is a field-intensive role that requires frequent client visits, lead generation, and hands-on market engagement to drive sales growth.
• Independently managing deal size of INR 50 L ARR in the past
• Coordinating with the Pre-sales team on getting Demos / POCs conducted.
• Proposal preparation, conducting commercial negotiations leading to closure and contracting.
• Collecting payments from customers and managing customer relationships.
• Strong communication skills with ability to sell and interact with CXO profiles of companies.

IDEAL CANDIDATE:

• Overall 6-8 years of experience in outbound and direct sales preferably in the garment industry.
• Minimum 4-5 years of experience in selling ERP solutions.
• Solid business development & acquisition experience
• Strong relationship and account management skills
• Proficient in using CRM tools and data analysis to drive sales performance
• Proactive and solutions-oriented with the ability to work independently
• Excellent interpersonal skills and ability to communicate with stakeholders at all levels - internally as well as externally
• Excellent communication, negotiation, and presentation skills
• Strong business acumen and ability to understand customer needs

A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction. 

Key Responsibilities:

- Respond to user inquiries and provide technical support via phone, email, or in-person.

- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.

- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.

- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.

- Collaborate with IT teams to implement new technologies and improve existing systems.

- Provide training and support to users on new software applications and tools.

- Assist in the setup and deployment of new workstations and peripherals.

- Monitor and maintain system performance, applying updates and patches as necessary.

- Document technical procedures and solutions for future reference.

Qualifications:

- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.

- Proven experience in a desktop support role or similar technical support position.

- Strong knowledge of Windows and macOS operating systems, as well as common software applications.

- Familiarity with networking concepts and troubleshooting techniques.

- Excellent problem-solving skills and the ability to work under pressure.

- Strong communication skills, both verbal and written, with a customer-focused attitude.

- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.

Skills Required: - Relevant Product Knowledge, Technical Presentation Skills, Product Demonstrations, Proven experience in technical sales & product demonstration roles, Good Verbal Communication.

Areas of Responsibility: -

·      Responsible for explaining our products’ technical functionalities and benefits to potential customers.

·      Responsible for working closely with the sales product team & helping to drive product adoption & sales success.

·      Handle technical questions during demonstrations.

·      Handle technical troubleshooting issues.

·      To Keep the management informed about the product promotional activities.

·      Working with various sales channels - OEMs, End Users, distributors etc. for Product adoption against other manufacturers.

About SafeGold

Gold is the most trusted asset across the entire world and one of the largest asset classes in India. The total traded value of gold in India exceeds $300 billion annually – nearly all of it in an unorganised, offline manner. We, at SafeGold, are building the digital infrastructure to organise the gold market using technology. SafeGold is India’s largest digital gold platform with 35 million customers and 100+ distribution partners across India, Thailand and UAE. The focus has always been on revenues and profitability growth which has been widely recognised.

#9 in 2023 ET Growth Champions (India)

#21 in 2023 FT High Growth Companies (Asia)

With revenues of more than Rs. 4,500 crs in the year ending March-23, we have been part of the Financial Times rankings of the fastest growing startups in the Asia-Pacific region since 2021 till date. 

SafeGold is backed by the World Gold Council and leading venture capital funds, Beenext and Pravega.

Job Description

We’re a small team with insanely large ambitions. We are looking for a Software Engineer who will help shape Safe Gold’s product and marketing strategies by processing, analyzing and interpreting data sets. You will work closely with the tech, product and business teams for designing and developing a scalable application architecture, based on business requirements. The ideal candidate will have proficiency in

PHP and Relational as well as NoSql Databases (MySQL,MongoDB). You will have strong problem-solving skills and independent self-direction to thrive in our work environment.

What will your job entail:

● Implement a robust set of services and APIs to power the web application.

● Build reusable code and libraries for future use.

● Optimize the application for maximum speed and scalability.

● Implement security and data protection as per industry standards.

● Monitor the front-end and back-end aspects of the web application

● Coordinate with the product team to understand the requirements and formulate a detailed technical documentation.

● Assist junior developers if required.

Key Requirements:

● 4-7 years of experience in software development, at least 1 year of experience in a product based startup is preferable

● Strong understanding of MVC Architecture

● Atleast 2-3 years of working experience in PHP is a must have and proficiency in Laravel Framework will be a plus

● Proficient knowledge of both Relational as well as NoSql Databases (MySQL,MongoDB) is a must have

● Working knowledge of Python and Django/Flask Framework is good to have

● Familiarity with advanced JavaScript libraries and frameworks such as AngularJS, ReactJS

● Strong understanding of fundamental design principles to build a scalable application.

● Experience with implementing automated testing platforms and unit tests.

● Proficient understanding of code versioning tools (Git).

● At least 2 years of experience working on AWS cloud platform, using tools like EC2,RDS,Lambda, SQS, Elasticache

Greetings
Urgently Looking for Technical Training Manager
Experience : 3-7yrs

• Location - Mumbai
  Must have
  1) Should have experience in providing Corporate Trainings in current or past organization
  2) Must have either of these skills ( Java/ Devops/ IOT/ Data Analyst/ Machine Learning/ Cloud)
  3) Good Training Analysis (Delivery) and Training Management Skills
  
  Roles
  Monitoring Technical Trainings
  · Handling Escalations
  · Handholding with operations team for training lab setup on the technical side
  · Checking up with feedback and taking actions on low feedback.
  · Monitoring Technical Trainings

• Good understanding of UI, cross-browser compatibility, general web functions, and standards.
• Ensuring the technical feasibility by communicating and co-ordinating with the UI/UX teams.
• Optimizing applications for maximum speed and scalability.
• Working closely with graphic designers and converting designs to visual elements.
•   Expertise and hands-on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, jQuery, Bootstrap.
•   Knowledge of using (Ex: advanced JavaScript libraries and frameworks such as Angular, NodeJS, ReactJS, VueJS, etc.).
•   Developing mobile and desktop responsive web applications.
•   Maintaining code integrity and organization.
•   Assisting in updating the application development policies to ensure that all future applications meet the latest technical requirements.
•   Collaborating with other team members and stakeholders for requirements.

Square Yards is India’s largest Real Estate Platform. Founded in 2014, Square Yards has become the category leader in both real estate and mortgage marketplace space. SQY today ranks in the top 20 consumer tech start-ups in India in terms of GTV (~USD2bn), top 50 in terms of revenue, and is amongst the handful of consumer tech start ups in India which are profitable. Square Yards has achieved a significant scale in just 7 years and is one of the few Indian start ups which have successfully expanded globally. It has a direct presence in 20+ cities globally and has more than 5,000 employees across 9 Countries.

Square Yards’ integrated online to offline (O2O) transactional model and positioning as a one-stop-shop for the entire home services model (new homes, resale, rentals, property management, home interiors, property-related services, virtual property viewing ) brings exhaustive supply, demand, and distribution together to tap the highly fragmented real estate market.

Why Square Yards

• Multinational company (Global Approach)

• Performance & Salary review.

• Attractive incentives & mobility across regions

• Fast track growth

• Good Incentives

• Fastest Growing Cross Border Real Estate Platform

• Diversified role

• Multiple International Scope through Internal Job promotions

• Partnering with hiring managers to determine staffing needs

• Develop https://resources.workable.com/tutorial/faq-talent-acquisition">talent acquisition strategies and hiring plans

• Perform sourcing to fill open positions and anticipate future needs

• Plan and conduct recruitment and selection processes (interviews, screening calls etc.)

• Take steps to ensure positive candidate experience

• Assist in employee retention and development

• Supervise recruiters

• Organize and/or attend career fairs, drives or other events

• Use metrics to create reports and identify areas of improvement

• Proven experience as talent acquisition manager

• Experience in full-cycle recruiting, sourcing and employment branding

• Understanding of all selection methods and techniques

• Proficient in the use of social media and job boards

• Willingness to understand the duties and competencies of different roles

•  Participate in requirements analysis
• Collaborate with internal teams to produce software design and architecture
• Write clean, scalable code using .NET programming languages
• Must have experience in technical data structures and should know algorithms
• Test and deploy applications and systems
• Revise, update, refactor and debug code
• Improve existing software
• Develop documentation throughout the software development life cycle (SDLC)
• Serve as an expert on applications and provide technical support
• Work independently and should be able to take greater responsibility of projects