About SafeGold
Gold is the most trusted asset across the entire world and one of the largest asset classes in India. The total traded value of gold in India exceeds $300 billion annually – nearly all of it in an unorganised, offline manner. We, at SafeGold, are building the digital infrastructure to organise the gold market using technology. SafeGold is India’s largest digital gold platform with 35 million customers and 100+ distribution partners across India, Thailand and UAE. The focus has always been on revenues and profitability growth which has been widely recognised.
#9 in 2023 ET Growth Champions (India)
#21 in 2023 FT High Growth Companies (Asia)
With revenues of more than Rs. 4,500 crs in the year ending March-23, we have been part of the Financial Times rankings of the fastest growing startups in the Asia-Pacific region since 2021 till date.
SafeGold is backed by the World Gold Council and leading venture capital funds, Beenext and Pravega.
Job Description
We’re a small team with insanely large ambitions. We are looking for a Software Engineer who will help shape Safe Gold’s product and marketing strategies by processing, analyzing and interpreting data sets. You will work closely with the tech, product and business teams for designing and developing a scalable application architecture, based on business requirements. The ideal candidate will have proficiency in
PHP and Relational as well as NoSql Databases (MySQL,MongoDB). You will have strong problem-solving skills and independent self-direction to thrive in our work environment.
What will your job entail:
● Implement a robust set of services and APIs to power the web application.
● Build reusable code and libraries for future use.
● Optimize the application for maximum speed and scalability.
● Implement security and data protection as per industry standards.
● Monitor the front-end and back-end aspects of the web application
● Coordinate with the product team to understand the requirements and formulate a detailed technical documentation.
● Assist junior developers if required.
Key Requirements:
● 4-7 years of experience in software development, at least 1 year of experience in a product based startup is preferable
● Strong understanding of MVC Architecture
● Atleast 2-3 years of working experience in PHP is a must have and proficiency in Laravel Framework will be a plus
● Proficient knowledge of both Relational as well as NoSql Databases (MySQL,MongoDB) is a must have
● Working knowledge of Python and Django/Flask Framework is good to have
● Familiarity with advanced JavaScript libraries and frameworks such as AngularJS, ReactJS
● Strong understanding of fundamental design principles to build a scalable application.
● Experience with implementing automated testing platforms and unit tests.
● Proficient understanding of code versioning tools (Git).
● At least 2 years of experience working on AWS cloud platform, using tools like EC2,RDS,Lambda, SQS, Elasticache

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Role Overview:
We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology
foundation for our Support Excellence function. This role sits at the intersection of engineering,
product, and operations ensuring that our internal teams and, eventually, our end users
experience seamless, efficient, and data-driven support.
You will lead a small but high-impact team of engineers, own the support tooling roadmap, and
implement solutions that handle ticket triage, data quality issues, automation, and integrations
with our healthcare SaaS platform.
This is a hands-on technical leadership role ideal for someone who thrives on solving
operational challenges through technology, building frameworks from scratch, and enabling
customer-facing and internal support teams to scale effectively.
Key Responsibilities
1. Build & Enhance Support Platform:
● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,
knowledge bases, and automation bots.
● Design and implement scalable support frameworks, ensuring fast triage, data-driven
escalation, and high-quality resolution.
● Integrate support tooling with product backend, CMS, and analytics systems to enable
context-aware assistance.
2. Technical Leadership & Delivery:
● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,
and coding standards.
● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,
maintainable solutions.
● Partner closely with Program Managers and Business Analysts to translate requirements
into technical execution.
3. Automation, Data & AI-Driven Support:
● Implement automation workflows (bots, routing, notifications) to reduce manual load and
optimize SLA adherence.
● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive
resolution.
● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).
● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.
● Restore transparency and speed between business stakeholders and tech teams.
4. Cross-functional Collaboration:
● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured
early in the roadmap.
● Serve as the engineering voice in discussions on escalation flows, release readiness, and
customer-facing support enablement.
● Collaborate with content and ops teams to power self-service experiences (knowledge
bases, FAQs, in-app help).
5. Documentation & Knowledge Management:
● Maintain technical documentation for support tooling, workflows, and integrations.
● Contribute to knowledge bases (internal + external) alongside ops and content teams.
● Foster a documentation-first culture to enable faster onboarding and smoother
collaboration.
What We’re Looking For
Must-Have
● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead
role.
● Proven track record in building internal platforms, support tools, or automation systems.
● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration
experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira
Service Management).
● Experience leading small teams and owning delivery from design → build → release.
● Excellent problem-solving skills with a bias for execution in fast-paced environments.
Nice to Have
● Exposure to SaaS or healthcare platforms with multi-tenant architecture.
● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).
● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).
● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).
Mandatory (Experience 1) - Must have a minimum 4+ years of experience in backend software development.
Mandatory (Experience 2) -Must have 4+ years of experience in backend development using Python (Highly preferred), Java, or Node.js.
Mandatory (Experience 3) - Must have experience with Cloud platforms like AWS (highly preferred), gcp or azure
Mandatory (Experience 4) - Must have Experience in any databases - MySQL / PostgreSQL / Postgres / Oracle / SQL Server / DB2 / SQL / MongoDB / Ne
What are the Key Responsibilities:
- Responsibilities include writing and testing code, debugging programs, and integrating applications with third-party web services.
- Write effective, scalable code
- Develop back-end components to improve responsiveness and overall performance
- Integrate user-facing elements into applications
- Improve functionality of existing systems
- Implement security and data protection solutions
- Assess and prioritize feature requests
- Creates customized applications for smaller tasks to enhance website capability based on business needs
- Ensures web pages are functional across different browser types; conducts tests to verify user functionality
- Verifies compliance with accessibility standards
- Assists in resolving moderately complex production support problems
What are we looking for:
- 3+ Years of work experience as a Python Developer
- Expertise in at least one popular Python framework: Django
- Knowledge of NoSQL databases (Elastic search, MongoDB)
- Familiarity with front-end technologies like JavaScript, HTML5, and CSS3
- Familiarity with Apache Kafka will give you an edge over others
- Good understanding of the operating system and networking concepts
- Good analytical and troubleshooting skills
- Graduation/Post Graduation in Computer Science / IT / Software Engineering
- Decent verbal and written communication skills to communicate with customers, support personnel, and management
1. Strong knowledge of PHP web frameworks such as Laravel
2. Knowledge of object oriented PHP programming & Restful API
3. Strong knowledge of Akamai CDN, Redis, AWS services
4. Understanding of LAMP and MVC design patterns
5. Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3,
JS framework
6. Knowledge of Payment Gateway
7. Familiarity with MySQL/ PgSQL/ Mongo databases
8. Proficient understanding of code versioning tools, such as Git
9. Understanding accessibility and security compliance
10. Understanding fundamental design principles behind a scalable application.
11. User authentication and authorization between multiple systems, servers, and
environments
Integration of user-facing elements developed by front-end developers
Build efficient, testable, and reusable PHP modules
Solve complex performance problems and architectural challenges
work on multiple projects with Product Development team
Contribute in all phases of the development lifecycle
Follow industry best practices
Develop and deploy new features to facilitate related procedures and tools if necessary Skills And Qualifications
Strong knowledge of PHP web frameworks ( Magento 1/2, Wordpress, YII, Laravel, Prestashop)
Understanding of MVC design patterns
Basic understanding of front-end technologies, such as JavaScript, jQuery, HTML5, and CSS3
Knowledge of object oriented PHP programming Strong knowledge of the common PHP or web server exploits and their solutions
Understanding fundamental design principles behind a scalable application
User authentication and authorization between multiple systems, servers, and environments
Good knowledge of relational databases, version control tools (like GIT) and of developing web services
Experience in common third-party APIs (Google, Facebook, Ebay etc) (OPTIONAL)
Freshers without sound knowledge on the above please do not apply.
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Ability to understand business requirements and translate them into technical requirements
- You will ensure that these components and the overall application are robust and easy to maintain.
- Have a good understanding of design and user experience principles.
- Open-minded, flexible, and willing to adapt to changing situations
- Ability to work independently as well as on a team and learn from colleagues
- High adaptability in a dynamic start-up environment
- Ensuring technologies are used efficiently, profitably, and securely. Evaluating and implementing new systems and infrastructure.
- Excellent troubleshooting, analytical and problem-solving abilities with a tenacious commitment to finding the root cause of issues.
Qualifications :
- B. Tech/ B.E. /M. Tech/ BCA / MCA or a related technical discipline from reputed universities
Skills Required :
- Minimum 2+ years of experience in REST API development using python.
- Must have experience with anyone popular python frameworks like Django, Flask, and FastAPI Framework.
- Experience in designing and developing Restful Web services and Remote procedure calls.
- Able to integrate multiple data sources and databases into one system
- Knowledge of load testing and optimizing code for performance, security, and scalability
- Experience with Unit testing frameworks in Python
- Knowledge of modern authorization & authentication mechanisms.
- Able to create database schemes that represent and support business processes
- Knowledge of Version Control System & basics of CI/CD
- Write and maintain technical documentation
- Solid foundation in OOPS, Data structures, and Algorithms
- Knowledge of SDLC phases of project development.
- Experience in one or more No SQL Databases such as MongoDB, and Cassandra.
- Experience with event-based databases and programming
- Good experience in synchronous programming and thread-based programming.
- Experience with schedulers.
- Good to have knowledge of Linux shell commands.
- Good to have experience in Kubernetes & Docker
- Knowledge of any Cloud Service like GCP or AWS would be an added advantage
- Cares deeply about writing Quality, Testable & Modular code
- Good to have an understanding of NLP.
- Minimum of 1+ years PHP web development experience
- As a PHP developer your duties would primarily consist of developing new projects built using PHP-based frameworks/platforms, writing custom code, and architect new solutions for prospective clients.
- Expert with PHP object-oriented programming & MVC applications
- Familiarity with automated deployment strategies
- Solutions-oriented thinking; always looking for the smart solution to a problem rather than jumping at the first answer
- Salary is negotiable depending on the experience
Role - Backend Developer
Experience:- 2+
Qualification:- BE Computer Engineering/MCA
Programming Language - Python & framework Django
Responsibilities
- Building REST API's & Services In Django Framework
- Building reusable code and libraries for future use
- Optimization of the application for maximum speed and scalability
- Implementation of security and data protection
- Design and implementation of the database schema
- Design and implementation of data storage solutions
- Implementing CI/CD pipeline
- Proficient knowledge of a back-end programming language Python
- Hands-on experience with Python Frameworks like Django
- Proficient knowledge of MySQL, PostgreSQL
- Creating database schemas that represent and support business processes (Relational & NoSQL)
- Understanding of queueing systems like Redis/AWS SQS
- User authentication and authorization between multiple systems, servers, and environments
- Data migration, transformation, and scripting
- Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
- Proficient understanding of code versioning tools, such as Git
Brownie Points
- Experience in Docker
- HandsOn Knowledge with implementing CI/CD pipelines
- Experience in managing applications on AWS
- Management of hosting environment, including database administration and scaling application to support load changes
- Product wide application-level thinking on API and data modeling
As engineeing lead, you would be responsible for driving day to day development activities including coordination with customers and project management team in US. You are expected to be hands-on with the technology stacks we work with so you can contribute as a developer across projects on need basis.
Role & Responsibilities
- Lead the engineering effort across projects
- Interface with key stakeholders and apply your technical proficiency across different stages including Application Architecture, Design and Development
- Understand client's business requirements and be able to map them to technology solutions and make them work
- Design and build modern solutions informed by a deep understanding of cloud architecture and how distributed systems operate at scale
- Provide regular support and guidance to teams on complex coding, issue resolution and execution
- Establish and enforce best development and engineering practices including QA and DevOps
- Lead and manage your own team, but also get down to coding, testing, and designing solutions as and when needed
- Communicate effectively with teams, clients and business leaders within the company
Skills & Experience
- Minimum 6+ years of experience designing and building full stack applications using UI frameworks like Angular, React or Vue.JS and backend frameworks like Node.JS/ExpressJS or Python/Django/Flask or Laravel/Yii2/Symphony
- Minimum 2-3 years of experience as a Technical Lead mentoring team of 3 to 5 developers
- Strong knowlegde of cloud and distributed systems (AWS, GCP, Azure). Cloud certifications would be an added advantage.
- Deep knowledge of relational databases, SQL and NoSQL databases. Experience with Graph databases like Neo4j is desirable.
- Proficient in Git and CI-CD frameworks
- Strong communicator with visual, verbal, and writing skills to clearly articulate complex design problems and solutions
- Ability to work in an agile environment











