Digital Marketer

About Us: With a mission to upgrade the digital marketing industry with profound practical expertise and innovation, InSnap Technologies started its operations in 2018. Founded as a subsidiary of Spokesly INC based out of California, USA).

InSnap has grown to be a family of some of the best talent from around the world who empowered thousands of businesses of achieve their digital marketing goals. Powered with business intelligence data, vision, and out-of-the-box thinking, InSnap provides novelty solutions and tools to rest all the digital marketing worries for a B2B enterprise.

Role: Graphic Designer

Location: 747, Pooja Bulding,80 Ft road 4th Block, Koramangala, Bangalore,Karnataka 560034

Job Type: Full-Time, Mid Shift

About the Role :

We are looking for a creative and detail-oriented Graphic Designer to join our team. The ideal candidate should have strong design skills, a good understanding of branding, and the ability to produce visually appealing content across digital and print media.

Key Responsibilities

• Create engaging designs for social media, websites, presentations, and marketing materials.

• Work closely with the marketing and content teams to understand requirements and deliver high-quality creatives.

• Develop layouts, illustrations, and graphic elements aligned with brand guidelines.

• Support video and motion teams with basic visual assets (if needed).

• Ensure all designs are consistent, on-brand, and delivered within deadlines.

• Adapt and resize creatives for various platforms.

• Stay updated with the latest design trends and tools.

Required Skills & Qualifications

• Bachelor’s degree in Graphic Design, Visual Communication, or a related field.

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign). • Strong portfolio showcasing design and creativity.

• Good understanding of layout, typography, and color theory.

• Ability to manage multiple projects and meet deadlines.

• Strong attention to detail and creativity.

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

Job Description:

The candidate should have an Engineering or BSc degree or/and relevant certifications from a reputable institute with 2-16 years of experience. He should be able to work independently and deliver results on schedule. He/She should have good team player skills to collaborate and lead, and share knowledge with others.

The candidate should be interested for a long term stable career to grow with our company and willing to work in 1 PM - 10 PM shift.

.          Should have delivered successful end-to-end development to deployment experience on Web applications and Api’sin last 3-6 years.

.           Must have good experience in Dot net core, MVC, C#, web api, Angular 2+ versions, HTML, CSS, OOPS.

• Experience in MySQL is a must and added advantage to have knowledge of NOSQL database.
• Extensive experience in writing rest full API
• Experience in using version controls such as GIT, Continuous Integration, Continuous Delivery
• Good to have experience in testing and debugging new programs using Firebug, Fiddler, Insomnia, and Postman Developer tools.
• Good in implementing the business rules in different layers like UI, services, and database.
• Should have 2-4 years’ experience in backend development
• Experience in service-based development using technologies such as Web API and RESTful services. 
• Proficient in S/W Development life cycle, Database Designing, and Database creation. 
• Proficient in writing clean, well-structured code with proper abstraction and reusability.

.         Ability to work to tight deadlines, manage priorities, and take responsibility for delivering to time and quality requirements.

.         Excellent Communication Skills

  Company Profile:

i2k2 Networks is a trusted name in the IT cloud hosting services industry. We help enterprises with cloud migration, cost optimization, support, and fully managed services which helps them to move faster and scale with lower IT costs. i2k2 Networks offers a complete range of cutting-edge solution that drives the Internet-powered business modules. We excel in:

  - Managed IT Services

  - Dedicated Web Servers Hosting

  - Cloud Solutions

  - Email Solutions

  - Enterprise Services

  - Round the clock Technical Support

i2k2 Networks Pvt Ltd.

We are looking for a Senior Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality.

QA engineer responsibilities include:

Designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

The QA technician role plays an important part in our company’s product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets client needs, while being cost-effective. If you hold an engineering background and enjoy providing end-to-end solutions to software quality problems, we would like to meet you.

Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

Responsibilities

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation scripts using open source tools
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies

Requirements

• Proven work experience in software development
• Proven work experience in software quality assurance
• Strong knowledge of software QA methodologies, tools and processes
• knowledge of Selenium/Appium for web and app automation in android and IOS
• Experience in writing clear, concise and comprehensive test plans and test cases
• Hands-on experience with both white box and black box testing
• Hands-on experience with manual and automated testing tools
• Solid knowledge of SQL and scripting
• Experience of 3 years to 8 years
• Experience working in an Agile/Scrum development process
• Experience with performance and/or security testing is a plus.

• Hire kick-ass engineers and coordinate their training and onboarding with our HR team
• Guide and mentor the engineering team, setting the bar for good programming skills through personal example
• Work with the Project Management team to manage software development projects by setting requirements, goals and timelines
• Prepare and manage the engineering department’s budget
• Design strategies for future development projects based on the company’s overall objectives and resources
• Coordinate with external stakeholders for new integrations and tools
• Track, report and improve execution metrics for your group.
• Deliver superior economics by making strategic investments in automation, analytics and machine learning.
• Work with our security team to assure Cloud environments are secure and compliant.
• Implement engineering processes under the guidance of the CTO. 
• Lead technical resolution of priority incidents, facilitate post-incident evaluations and ensure permanent closure of incidents.
• Design, experiment, and implement processes to increase the overall productivity of geographically distributed teams by tracking the relevant metrics
• Make an impact on overall tech culture and make collaboration across teams very effective to reach important business goals.

• Experience as a director of engineering or similar senior-level position
• 10+ years working in a technological role with 2+ years managing 20 or more engineers
• A seasoned leader who has unlimited energy to influence and daring to take initiatives and risks.
• A programmer who is a role model.
• Excellent project management skills
• High personal drive; results oriented; makes things happen
• Supremely tech savvy, able to wear multiple hats such as being an awesome programmer, application developer, technical architect, database designer.
• Large scale software product engineering experience with contemporary tools and delivery methods in a complex environment (i.e. DevOps, CI/CD, Agile, etc.).
• Must be knowledgeable about industry trends, best practices, and change management.
• Excellent communication and interpersonal skills
• Effective in building close working relationships with others
• Innovative and creative and adaptive to new environment
• Ability to absorb professional knowledge quickly and develop skills.
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies.
• Ambitious individual who can work under their own direction towards agreed targets/goals with creative approach to work.
• Intuitive individual with an ability to manage change and proven time management.
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

We are looking for an experienced and knowledgeable SEO (Search Engine Optimization) Manager to join our Marketing team! As a SEO Manager you will be responsible for planning, implementing and managing our SEO strategy. As our online presence is extremely important for the success of business, your position will play a huge role in driving our business' growth and success.

• Develop and provide reporting daily/weekly/monthly reporting on the health of SEO.
• Plan, develop and implement our SEO strategy
• Work towards organic search optimization and ROI maximization
• Regularly perform thorough keywords research
• Identify key SEO KPIs
• Prepare and present reports regularly
• Identify problems and deficiency and implement solutions in a timely manner
• Suggest improvements in process and productivity optimization
• Collaborate with web developers and marketing team
• Stay up to date with the latest SEO and digital marketing latest trends and best practices

Requirements & Qualifications:

• 3 years of experience as SEO Manager or similar role, , ideally in an enterprise level capacity
• 3 years of experience in planning and implementing a successful SEO strategy, , ideally in an enterprise level capacity
• Proven success in SEO
• Familarity with Google Console and other such tools
• 5 years of experience web analytics, marketing, and business development
• Familiarity with HTML, CSS, JavaScript
• In- depth knowledge of research principles and methods and experience in analyzing data
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Team Player
• Good time-management skills
• Great interpersonal and communication skills

The Assistant Finance Manager will play a vital role in improving and maintaining the financial standing of our companies. The ideal candidate will help determine financial strategy and policy, arranging the appropriate funding and managing financial risks in the organization.

The Assistant Manager Finance will ensure our companies have the cash and liquidity to meet its obligations, will                  be involved in securing credit from banks and other sources, tax, HR and compliance matters. He will be an official point of contact for all financial matters.

 Establishing robust systems, processes, and controls, relating to finance interface with business operations.

• To monitor all financial activities of the company.
• Effectively interface with clients, area heads, vendors, statutory bodies and government officials.
• Preparation of ITR, tax audit related information and schedules.
• TDS and GST related compliances.
• Preparation of cash flow and trial balance
• Ensuring timely and accurate provisioning of expenses including detailed scrutiny of trial balance.
• To facilitate information in preparation of budgets & uploading the approved budgets into the system.
• Preparation and presentation of budgetary forecasts and short term / long term financial projections for management / consultants / clients.
• Preparation of MIS related information with proper and timely reconciliation of financial and management accounts.
• To demonstrate ability and skills to navigate the business through strong finance support and influence business decisions.
• Efficiently manage, working capital, inventory-holding period, average collection period and average payment period.
• Sound understanding of laws and statutory regulations pertaining to financial management, accounting, audit, compliance and taxation. Knowledge of rules and regulations framed.
• Manage payroll matters for Company, business units and subsidiaries;
• Managing daily cash flows;
• Ensuring that cash flows are adequate to allow business units to operate effectively;
• Forecasting cash payments and anticipating challenges arising from limited cash flow;
• Maintaining companies accounts system;
• Preparing and presenting financial reports for meetings and investors;
• Working with executives and business heads to prepare budgets and track profit / loss performance by business unit and on consolidated basis;
• Creating solutions to new financial challenges by applying financial/treasury knowledge;
• Liaising with other departments and business units on a range of issues;
• Providing advice on financial matters impacting on the company as a whole;

• Taking responsibility for, and supervising the work of, more junior members of staff;
• Preparing financial reports and submissions to relevant government entities;
• Arranging financial audits and reviews as required;
• Banking money and cheques received and issuing receipts as requested or needed;
• Maintaining and transferring money between bank accounts as required;
• Payment of invoices and fees as required or otherwise instructed;
• Complete tax filings and dealing with matters relating to the IRD (Interest Rate Derivative);
• Recommend and maintain a system of policies and procedures that impose an adequate level of control over Finance Department activities

• Professional degree in finance or accounting plus 5+ years of progressively responsible finance or treasury experience
• Candidates with SME and/or startup experience preferred
• Ability to work independently
• Sound analytical skills
• Computer literacy including advanced proficiency with Microsoft Office and experience with standard accounting software packages
• Strong verbal and written communications skills
• Detail oriented and organized, Strong planning and prioritization abilities
• Must maintain confidentiality and discretion in all aspects and be comfortable with flexible working schedule to meet the needs of the Company and its executives