Marketing Manager

We look for an accomplished and talented Node.js Developer with solid interest and capacity in the plan and improvement of exceptionally captivating client encounters.

• Department :- Design & Development
• Education :- Bachelor of Computer/Information Technology (BCA, B.TECH, B.SCI I.T., etc.)
• Role :- Node.js Developer
• Employment:- Full Time
• Positions :- 1
• Experience :- Fresher
• Job Location :- Ludhiana
• Job Type :- Permanent
• Shift: Day Shift

As a customer success manager your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty programs, and Improve customer experience and customer satisfaction (Customer Love metrics)

• Be the single point of contact for all your customers from the time they sign the contract.
• Establish a trusted relationship with them and help them succeed with QDC through product adoption and delivering value promised.
• Understand the customer’s goals, org structure, key challenges, and define their success.
• Work with sales and on-boarding team to plan and execute a seamless customer on-boarding process, ensuring a smooth ‘go live’.
• Identify customer insights and pain points and help shape the product roadmap by providing active feedback to the product team.
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe, making sure subscriptions are renewed timely.
• Monitor at-risk customer behavior and carry out activities to retain them.
• Own churn and expansion for all your accounts.
• Identify opportunities for portfolio growth and contact customers for upsells.
• Work towards turning customers into advocates of QDC.
• Collaborate with the Marketing team to build customer case studies, testimonials, and referrals. 

• At least 2+ years of work experience in a customer-facing role such as Customer Success, Account Management and Sales, etc.
• Ability to understand a software product and its nuances very well.
• Excellent written and verbal business communication skills.
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ready to work during US hours - in future

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adapt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like https://www.youtube.com/watch?v=EbB828K28zs&;feature=emb_title">these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups buildinghttps://valuesaas.co/"> value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.

• Improving business processes across customer service and operations functions
• Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
• Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
• Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
• Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
• Collaborating with other departments to resolve complicated issues and issues which require special attention
• Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
• Contributing to the development of industry-leading processes and best practices for delivering customer excellence

Desired Candidate Profile

• MBA/ PGDM from Tier 1 college
• Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
• Focus on quality and excellent problem solving and conflict resolution skills
• Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
• Exceptional communication and presentation skills
• Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
• Experience in streamlining and automation of inbound and outbound communication channels
• Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results    

Company Name: Edubridge Learning Pvt Ltd.

Company Website: http://www.edubridgeindia.com/">http://www.edubridgeindia.com/

Designation: Master Trainer-Software Testing

Department: Training

Work Location: WFH

JOB DESCRIPTION FOR TRAINER – SOFTWARE TEST ENGINEER

• Must have very strong concepts of Software testing/ Engineering
• 2 to 6 years of experience in imparting technical training/ mentoring    
• Must have hands-on and training experience on Java, Advanced Java, Core Java, Selenium IDE and testing tools like ALM/JIRA etc.
• Should be able to train participants on Pseudo Code test.
• Must have good knowledge of SQL Server, MySQL or any other database             
• Should be good in Operating systems GNU/Linux, Network fundamentals,             
• Must have knowledge on MS office (Excel/ Word/ PowerPoint)                              
• Basic knowledge of Cloud technology and testing methodologies
• Self-Motivated and passionate about technology                                         
• Excellent analytical and logical skills and team player                                  
• Must have exceptional Communication Skills/ Presentation Skills                            
• Good Aptitude skills is preferred                                                     

Responsibilities:                                                                                  

• Should be able to explore students to the whole testing environment.
• Ability to quickly learn any new technology and impart the same to other employees
• Ability to resolve all technical queries of students
• Conduct training sessions and drive the placement driven quality in the training
• Must be able to work independently without the supervision of a senior person
• Participate in reviews/ meetings                                                             

Qualification:                                                                                      

• UG: Any Graduate in IT/Computer Science, B.Tech/B.E. – IT/ Computers
• PG: MCA/MS/MSC – Computer Science
• Any Graduate/ Post graduate, provided they are certified in Core Java, Automation testing (Government recognized)

If interested share across your updated CV along with accurate response to ALL the questions in the Questionnaire are mandatory for further shortlisting;

Total Years of experience:

Experience in IT:

Experience in technical training/ mentoring:

Experience in Java, Advanced Java, Core Java, Selenium IDE and testing tools like ALM/JIRA etc ; (Mention below your specification from the above)

Knowledge in Software testing/ Engineering:

Do you have experience in Pseudo Code test?:

Experience in SQL Server, MySQL or any other database: Please specify:

Experience in Operating systems GNU/Linux, Network fundamentals:

Knowledge in Cloud technology and testing methodologies:

Current Salary:

Expected Salary:

Notice period:

Date of Birth:

Education:

Any IT Government Certified Courses:

• 4-8 years of experience in BI/DW
• 3+ years of experience with Microstrategy schema, design and development
• Experience in Microstrategy Cloud for Azure and connecting with Azure Synapse as Data Source
• Extensive experience in developing reports, dashboards and cubes in Microstrategy
• Advanced SQL coding skills
• Hands on development in BI reporting and performance tuning
• Should be able to prepare unit test cases and execute unit testing

Roles & Responsibilities:

• As one of the earliest employees, there will be a lot on your plate. All the time!
• You'll build new product features from start to finish: through conception, research, maintenance, and polish. Think features to improve our collaborative student learning platform, such as new collaborative learning activities for teaching coding and other subjects.
• You'll build improvements to performance, reliability, and product polish — for example, improving the efficiency and performance of our replicated state systems.
• You'll build and improve processes and internal tools with simplicity and productivity in mind — such as, a tool to sync updates between zoho, slack etc.

This might be for you if...

• You have knowledge of ReactJS and any backend technology along with that
• You have been professionally coding for at least 3 years
• You have worked in a startup and relish the chaos and pressure
• You've built and maintained quality user interfaces that have reached a large audience, ideally while the product is experiencing rapid growth.
• You can readily learn most technologies as you go. To you, technologies are about tools and tradeoffs, not an ideology.
• You care about the business implications of anything you build. You're not just going after cool stuff — you understand the balance between craft, speed, and the bottom line.

• Education - BS or BA. English, Computer Science or Engineering
• Experience - 8+ years of experience in Technical Writing; developing software and hardware documentation for global customers.
• Tools
• Authoring/Editing/Publishing - MadCap Flare/MadCap Central (preferred) or experience in any one of the topic-based/DITA-based authoring tools such as Oxygen XML, XMetal, Framemaker (structured).
• Source/version control - Git/Gerrit, GitHub, or Bitbucket.
• Feature/Defect Management - Jira, Rally, or any industry-standard, agile project/defect management software.
• Collaboration and Process Management - Confluence, Wiki
• Domain - Familiarity with compute, cloud, storage, network, security, or virtualization technologies.
• Communication and writing - Excellent written and verbal communication skills in English.