Sr.Cloud Engineer

Key Responsibilities

• Design, implement, and maintain CI/CD pipelines using Azure DevOps
• Manage cloud infrastructure on Microsoft Azure including VMs, App Services, AKS, Networking, and Storage
• Implement Infrastructure as Code (IaC) using Terraform, ARM Templates, or Bicep
• Build and manage containerized environments using Docker and Kubernetes
• Deploy and manage Azure Kubernetes Service (AKS) clusters
• Automate configuration management and deployments
• Implement monitoring and logging solutions using Azure Monitor, Log Analytics, and Application Insights
• Integrate security best practices (DevSecOps) within CI/CD pipelines
• Collaborate with development teams to improve build, release, and deployment processes
• Troubleshoot production issues and optimize system performance
• Ensure high availability, scalability, and disaster recovery strategies

Required Skills & Qualifications

• 7+ years of experience in DevOps, Cloud Engineering, or Infrastructure Automation
• Strong hands-on experience with Microsoft Azure
• Expertise in CI/CD implementation using Azure DevOps
• Experience with scripting languages such as PowerShell, Bash, or Python
• Proficiency in Infrastructure as Code (Terraform, ARM, Bicep)
• Experience with container orchestration (Kubernetes/AKS)
• Knowledge of Git-based version control systems
• Experience with configuration management tools
• Strong understanding of networking, security, and cloud architecture
• Experience working in Agile/Scrum environments

Job Description:

An Azure Administrator is a specialized IT professional responsible for implementing, monitoring, and maintaining Microsoft Azure solutions, including major computing, storage, network, and security services. They ensure that Azure services are running optimally and securely, aligning with the organization's requirements and industry best practices.

Azure stands out as the top cloud computing platform, empowering businesses globally to optimize their operations. Beyond Azure services, it delivers cutting-edge AI solutions, powerful data analytics, top-tier security measures, machine learning advancements, natural language processing, and seamless IoT management, among other innovative features

Roles and Responsibility ::

• Managing Azure Subscriptions and Resources
• Implementing and Managing Storage Solutions
• Configuring and Managing Virtual Networks
• Managing Identities and Access
• Deploying and Managing Azure Compute Resources
• Monitoring and Maintaining Azure Resources

Role Overview

We are looking for a hands-on DevOps Engineer who will own infrastructure, deployment, reliability, and cloud cost optimisation. You will work closely with backend, AI, and product teams to ensure the platform is secure, scalable, and always available.

This is a high-ownership role with real impact on uptime, performance, and developer velocity.

Key Responsibilities

Infrastructure & Cloud Management

• Design, deploy, and manage cloud infrastructure (GCP preferred; AWS acceptable)
• Manage Compute Engine, Cloud Run, Kubernetes (GKE), Cloud SQL, storage, and networking
• Ensure high availability, fault tolerance, and scalability

CI/CD & Deployment

• Build and maintain CI/CD pipelines for backend and AI services
• Automate deployments, rollbacks, and environment management (dev, staging, prod)
• Improve release reliability and deployment speed

Monitoring, Reliability & Security

• Set up monitoring, alerting, and logging (uptime, CPU, memory, errors, latency)
• Proactively identify and resolve performance bottlenecks and incidents
• Implement security best practices: IAM, secrets management, backups, and access controls

Cost Optimisation & Performance

• Monitor and optimise cloud costs (compute, databases, storage)
• Implement autoscaling, right-sizing, and resource optimisation
• Work with engineering teams to balance performance with cost efficiency

Required Qualifications & Skills

• 3–6 years of hands-on DevOps / Cloud Engineering experience
• Strong experience with GCP (or AWS with willingness to transition)
• Experience with Docker, Kubernetes, and containerised workloads
• Experience with CI/CD tools (GitHub Actions, GitLab CI, or similar)
• Ability to troubleshoot production issues under pressure
• Experience with AI/ML workloads and GPU-based deployments

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities:

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Implement consistent observability, deployment and IaC setups
• Patch production systems to fix security/performance issues
• Actively respond to escalations/incidents in the production environment from customers or the support team
• Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Participate in infrastructure security audits

Requirements:

• At least 5 years of experience in handling/building Production environments in AWS.
• At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
• Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.

As a SaaS DevOps Engineer, you will be responsible for providing automated tooling and process enhancements for SaaS deployment, application and infrastructure upgrades and production monitoring.

• Development of automation scripts and pipelines for deployment and monitoring of new production environments.

• Development of automation scripts for upgrades, hotfixes deployments and maintenance.

• Work closely with Scrum teams and product groups to support the quality and growth of the SaaS services.

• Collaborate closely with SaaS Operations team to handle day-to-day production activities - handling alerts and incidents.

• Assist SaaS Operations team to handle customers focus projects: migrations, features enablement.

• Write Knowledge articles to document known issues and best practices.

• Conduct regression tests to validate solutions or workarounds.

• Work in a globally distributed team.

What achievements should you have so far?

• Bachelor's or master’s degree in Computer Science, Information Systems, or equivalent.

• Experience with containerization, deployment, and operations.

• Strong knowledge of CI/CD processes (Git, Jenkins, Pipelines).

• Good experience with Linux systems and Shell scripting.

• Basic cloud experience, preferably oriented on MS Azure.

• Basic knowledge of containerized solutions (Helm, Kubernetes, Docker).

• Good Networking skills and experience.

• Having Terraform or CloudFormation knowledge will be considered a plus.

• Ability to analyze a task from a system perspective.

• Excellent problem-solving and troubleshooting skills.

• Excellent written and verbal communication skills; mastery in English and local language.

• Must be organized, thorough, autonomous, committed, flexible, customer-focused and productive.

We are looking for an experienced DevOps (Development and Operations) professional to join our growing organization. In this position, you will be responsible for finding and reporting bugs in web and mobile apps & assist Sr DevOps to manage infrastructure projects and processes. Keen attention to detail, problem-solving abilities, and a solid knowledge base are essential.

As a DevOps, you will work in a Kubernetes based microservices environment. 

Experience in Microsoft Azure cloud and Kubernetes is preferred, not mandatory.

Ultimately, you will ensure that our products, applications and systems work correctly.  

Responsibilities:

• Detect and track software defects and inconsistencies
• Apply quality engineering principals throughout the Agile product lifecycle
• Handle code deployments in all environments
• Monitor metrics and develop ways to improve
• Consult with peers for feedback during testing stages
• Build, maintain, and monitor configuration standards
• Maintain day-to-day management and administration of projects
• Manage CI and CD tools with team
• Follow all best practices and procedures as established by the company
• Provide support and documentation  

Required Technical and Professional Expertise

• Minimum 2+ years if DevOps
• Have experience in SaaS infrastructure development and Web Apps
• Experience in delivering microservices at scale; designing microservices solutions
• Proven Cloud experience/delivery of applications on Azure
• Proficient in configuration Management tools such as Ansible or any of Terraform Puppet, Chef, Salt, etc
• Hands-on experience in Networking/network configuration, Application performance monitoring, Container performance, and security.
• Understanding of Kubernetes, Python along with scripting languages like bash/shell
• Good to have experience in Linux internals, Linux packaging, Release Engineering (Branching, versioning, tagging), Artifact repository, Artifactory, Nexus, and CI/CD tooling (Concourse CI, Travis, Jenkins)
• Must be a proactive person  
• You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
• An ambitious individual who can work under their own direction towards agreed targets/goals and with a creative approach to work.
• An intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.

• Understanding customer requirements and project KPIs
• Implementing various development, testing, automation tools, and IT infrastructure
• Planning the team structure, activities, and involvement in project management activities.
• Managing stakeholders and external interfaces
• Setting up tools and required infrastructure
• Defining and setting development, test, release, update, and support processes for https://www.simplilearn.com/top-benefits-of-learning-devops-article" target="_blank">DevOps operation
• Have the technical skill to review, verify, and validate the software code developed in the project.
• Troubleshooting techniques and fixing the code bugs
• Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage
• Encouraging and building automated processes wherever possible
• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management
• Incidence management and root cause analysis
• Coordination and communication within the team and with customers
• Selecting and deploying appropriate https://www.simplilearn.com/best-ci-cd-tools-article" target="_blank">CI/CD tools
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (https://www.simplilearn.com/open-source-pipeline-tools-for-devops-article" target="_blank">CI/CD Pipeline)
• Mentoring and guiding the team members 
• Monitoring and measuring customer experience and KPIs
• Managing periodic reporting on the progress to the management and the customer

• You have experience of 2-4 years in building high-performance consumer-facing mobile applications at Product companies of a decent scale.
• You can write code preferably in Golang and Python.
• You have experience with debugging production issues and writing RCAs.
• You have demonstrable stories of being on-call and how outages have been handled.
• You have experience developing products on Kubernetes and cloud providers like GCP and AWS.
• You have worked with Cloud Native (CNCF) technologies.
• You have experience automating CI/CD pipelines.
• You are an excellent collaborator & communicator. You know that start-ups are a team sport.
• You listen to others, aren’t afraid to speak your mind and always try to ask the right questions.
• You are excited by the prospect of working in a distributed team and company