Sales Development Representative

Job Title

International Technical Support Engineer (SaaS)

Job Summary

You will provide technical support for a cloud-based SaaS product to users/customers across multiple countries/time zones. Your primary goal is to ensure high availability, smooth user experience, fast resolution of issues, and maintaining strong customer satisfaction. You’ll work closely with product, development, and customer success teams to improve product quality and user experience.

Key Responsibilities

• Respond to and resolve technical issues reported by international customers via email, chat, phone, or ticketing system.
• Troubleshoot problems related to software, networking, API integrations, permissions/authentication, cloud infrastructure, performance issues, etc.
• Guide customers through onboarding, configuration, and usage of the SaaS product.
• Reproduce customer-issues in test or staging environments to isolate root-causes.
• Document issues clearly (logs, steps to replicate, environment details) and maintain a well-organized knowledge base / FAQ / help documentation.
• Escalate complex or urgent issues to engineering or senior teams when required.
• Monitor usage metrics, application performance, system health, and proactively identify potential issues.
• Collaborate with cross-functional teams (Product, QA, DevOps, Infrastructure) to share feedback from customers, suggest product improvements, and ensure quality.
• Ensure compliance with SLAs (response time, resolution time) and maintain customer satisfaction/performance metrics.
• May require working in shift rotations / out-of-hours support to cover global customers.
• Assist in validation/testing of new features / releases from a support perspective to catch potential edge cases.

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Technology or related field (or equivalent experience).
• Proven experience (2-5+ years) in technical support or helpdesk roles for SaaS or cloud-based applications.
• Strong problem-solving skills, ability to dig into logs, trace issues back to root causes.
• Good knowledge of APIs, integrations, web technologies (e.g., HTTP, REST), authentication & authorization protocols (e.g. OAuth, SAML) is a plus.
• Familiarity with cloud infrastructure (AWS, Azure, GCP) or managed SaaS deployment environments.
• Comfortable using monitoring / logging tools and dashboards.
• Experience with ticketing systems (Zendesk, Freshdesk, Jira etc.) and remote support tools.
• Excellent verbal and written communication skills in English; additional language skills preferred if supporting non-English markets.
• Customer-oriented mindset: patience, clarity, empathy.

Preferred / Nice-to-Have

• Basic scripting or debugging skills (e.g. Python, Bash) to assist in automating tasks or analyzing issues.
• Experience with database queries (SQL or NoSQL) to investigate data layer issues.
• Exposure to performance monitoring / APM tools (New Relic, Datadog, etc.).
• Familiarity with cloud security, identity management, permissions.
• Prior experience supporting enterprise customers, or in B2B SaaS.
• Knowledge of ITIL or other support best practices.

Working Conditions

• Rotational shifts / flexible hours to cover international time zones.
• Remote work capability or hybrid/office based (depending on company).
• May need to coordinate across teams in different geographies.
• Occasional pressure from incident or outage response, requiring calmness under stress.

KPIs / Metrics

These are often used to measure performance in this role:

• First response time
• Resolution time
• First contact resolution rate
• Customer satisfaction (CSAT)
• Ticket backlog / open tickets
• Escalation frequency
• Number of repeat issues / recurring problems

If you like, I can generate a job description version specific for companies in India, with salary estimates, or for senior / junior levels. Do you want me to prepare that?

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Semi-Qualified Company Secretary

Position: Semi-Qualified Company Secretary (CS)

Location: 50, 12th Main Rd, 4th T Block East, KV Layout, Jayanagar, Bengaluru, Karnataka 560011

Website: https://www.chhotacfo.com/

Employment Type: Full-time / Internship / Articleship

About the Role

We are looking for passionate and detail-oriented Semi-Qualified Company Secretary professionals to join our Compliance & Secretarial team. This role is ideal for candidates pursuing their CS course who wish to gain hands-on exposure to company law, compliance, and corporate governance.

Key Responsibilities

• Assist in company law compliances under the Companies Act, 2013.
• Draft and file ROC forms (MGT, AOC, PAS, DIR, SH, etc.).
• Prepare Board and General Meeting notices, agendas, and minutes.
• Support in annual filings, maintenance of statutory registers, and secretarial records.
• Assist in incorporation of companies, LLPs, and other entities.
• Handle share allotments, transfers, and related compliance.
• Assist in preparation of Board Reports and Annual Returns.
• Research and ensure compliance with SEBI, FEMA, RBI, and other corporate laws (as applicable).
• Liaise with clients, regulators, and stakeholders for documentation and compliance.
• Support the senior CS/compliance team in advisory, due diligence, and corporate governance.

We Are Hiring!!

Years Of Experience: 2 to 3 Years

Company Details:

iCube Solutions is a dynamic and innovative company specializing in IT solutions. We are committed to delivering exceptional digital experiences for our clients and are seeking a talented WordPress Developer to join our team. If you are passionate about web development, have 2-3 years of experience, and can customize and code for custom development, we'd love to hear from you.

Job Description:

As a WordPress Developer at iCube Solutions, you will play a crucial role in creating and maintaining WordPress-based websites and applications, including custom development projects. You will work closely with our design and development teams to ensure our clients' web projects are visually appealing, user-friendly, and technically sound.

Responsibilities:

1. Develop and maintain WordPress websites, themes, and plugins.

2. Customize and extend existing WordPress themes and plugins to meet project requirements.

3. Code custom WordPress solutions to address specific client needs.

4. Collaborate with designers to implement responsive web designs.

5. Troubleshoot and debug website issues, ensuring optimal performance and functionality.

6. Stay updated with the latest WordPress trends, technologies, and best practices.

7. Optimize websites for speed, security, and SEO.

8. Perform regular updates, backups, and security audits on WordPress sites.

9. Collaborate with cross-functional teams to deliver projects on time and within scope.

10. Provide technical support and guidance to clients and team members.

11. Contribute to the continuous improvement of development processes and tools.

Requirements:

1. Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

2. Proven 2-3 years of experience as a WordPress Developer.

3. Strong proficiency in HTML, CSS, JavaScript, and PHP.

4. Experience with WordPress theme and plugin development.

5. Familiarity with WordPress core functions and APIs.

6. Ability to customize and code for custom development projects.

7. Knowledge of responsive design principles and techniques.

8. Experience with front-end development frameworks (e.g., Bootstrap) is a plus.

9. Understanding of web accessibility standards and best practices.

10. Strong problem-solving skills and attention to detail.

11. Ability to work both independently and collaboratively in a team.

12. Excellent communication and interpersonal skills.

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs.

How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.

Overview

Database administrator (DBA) will be the performance, integrity and security of a database. You'll be involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users.

Job Responsibilities:

• Monitoring system performance and identifying problems that arise.
• Install and maintain the performance of database servers.
• Develop processes for optimizing database security.
• Set and maintain database standards.
• Install, tune, implement and upgrade DBMS installations
• Write and deploy MYSQL patches
• Upgrade and improve application schema and data upgrades
• Manage database access.
• Performance tuning of database systems.
• Install, upgrade, and manage database applications.
• Diagnose and troubleshoot database errors.
• Recommend and implement emerging database technologies.
• Create and manage database reports, visualizations, and dashboards.
• Create automation for repeating database tasks.
• Be available for on-call support as needed.

Skills Required:

• A minimum of 3 years' experience as a database administrator.
• Strong and Proficiency in data manipulation languages, including MS SQL,
• Advanced knowledge of database security, backup and recovery, and performance monitoring standards
• Understanding of relational and dimensional data modelling
• Strong mathematical and statistical knowledge
• Excellent written and verbal communication skills
• Impeccable attention to detail

Desired candidates must have 3-6 years experience as NodeJs Developer.

Roles and responsibilities:

• Responsible for understanding functional and business requirements and translate them into effective code
• Provide support till deployment of code into production.
• Ownership for ensuring code optimization, problem diagnosis, and on-time delivery
• Implement solutions as per the pre-defined framework /guidelines and adherence to processes
• Finding an optimal solution for the problem statement
• Conduct peer code review.

What candidate should know about:

• Excellent hands-on experience with Node.Js, Express.Js, JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Excellent hands-on experience with MongoDB, Mongo aggregation, MySQL
• Ability to build REST services, Authentications, MVC applications
• Excellent Object Oriented Programming skills and ability to write modular, secure, scalable, and maintainable code
• Experience with Elastic Search, Redis.
• Knowledge about AWS components (S3, EC2, Cloudfront, Redis Clusters, etc.)
• Self-learning abilities are required
• Familiarity with upcoming new technologies is a strong plus

Overview

At Netradyne, we are revolutionizing the conventional mapping paradigm with our Dynamic mapping technology. Our unique approach leverages computer vision, Edge Computing, and crowd sourcing to deliver rich, highly accurate content in real-time, critical to the successful development of maps

What you will be doing ?

You will work in a fast-paced environment including multiple platforms, architectures, and technologies. You will be responsible for

• Development of various cloud/web components to ingest, process, transform and visualize data at scale.
• Contribute to algorithm development and automated evaluation for measuring quality.
• Follow engineering best practices (unit testing, continuous delivery etc.)
• Deployment and monitoring of production ready infrastructure

Skills

• Strong analytical and problem-solving skills.
• 3-7 years strong programming experience in Python/Java .
• Hands on knowledge in at least one MVC and ORM frameworks.
• Familiar with at least one frontend framework i.e. React/ Angular
• Working knowledge of at least one RDBMS or NoSQL database.
• Exposure to Geospatial databases and tools like Qgis,OSM will be a plus

Job description:

• Thorough understanding of React Native and its core principles- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Experience in React Js, Javascript, Ruby on Rails (preferred)- Experience with popular React workflows (such as Flux or Redux)
• Familiarity with newer specifications of ECMAScript (ES6 & ES5 )- Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs- Experience with relational databases (PostgreSQL preferred)
• Working knowledge of git for version control- Understanding of Unix tools