Sales Development Representative

Assist in entering financial data into accounting software (e.g., Tally, QuickBooks, Excel).

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Maintain accurate records of transactions.

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Accounts Payable & Receivable Support

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Support the team in tracking incoming and outgoing payments.

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Follow up with clients/customers for pending payments if required.

Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

Responsibilities:

• Work as part of a collaborative, agile team to deliver industry-leading engagement capabilities on the web.
• Integrate with other services to help the client seamlessly provide value to more companies.
• Design and develop feature enhancements that continue to deliver value and provide an excellent customer experience.
• Troubleshoot and resolve emergency server or code issues at any stack level.

Requirements:

• Ability to empathize with end-users; build with scale and ease of adoption in mind.
• Experience building in an agile setting with code reviews and quality as a priority.
• Strong design skills for separation and modularity of code; aversion to overly complex, spaghetti code.
• A bachelor's degree in Computer Science, related technical field, or commensurate experience.
• 3 years experience in production web application development.
• 5 years of experience working with NodeJS or an equivalent web framework and language.
• Experience writing JavaScript code, either vanilla JS or using a framework such as Node.js or React, or Redux.
• Unit testing experience (Jest).
• 3rd-party API usage and integration experience.
• RDBMS usage (e. g., MySQL, PostgreSQL).

Interview Process:

• Introductory Round
• Technical Round - Algo/low level coding round based on real world scenario
• Technical Round - System Design or High level design coding round and AWS
• Offer discussion

Roles and Responsibilities

Immediate Joiners Preferred. Notice period - Immediate to 30 days

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

For new a project, we are seeking a talented requirement in engineer with testing abilities to join our dynamic team. In this role, you will handle the definition and quality assurance of requirements for various procedures, including bug fixing, maintenance of existing components, functional or technical enhancements (change requests). The project is about to create a global solution for payroll validation processes related to customer payments. It involves data from various systems, leading to complexity. Currently, manual work is time-consuming and error prone. Your responsibilities will include collecting and documenting requirements from, transforming the results to developable epics and user stories and defining test cases for ensuring a correct implementation. 

Responsibilities:

Requirements Engineering:

Define and adjust requirements.

Document requirements.

Manage requirements.

Testing:

Create test concepts.

Develop test cases for system testing and, if necessary, for UAT (User Acceptance Test).

Prepare and create test data for system testing and UAT.

Execute tests and document results.

Report to project management or the customer’s contact person.

Defects Management:

Manage defects in JIRA/XRay.

Independently plan and initiate retest activities based on defect status.

Establish and ensure the centrally defined defect process for the listed procedures.

Perform manual regression tests after the release of a new version on the test system.

Document test execution.

Regularly review and adjust regression test cases (test data, test scripts, expected results).

Test Automation:

Create test cases for test automation.

Develop test data for test automation.

Define machine-executable test scenarios using test frameworks.

Coordinate and plan test strategies.

Plan test resources.

Monitor test execution.

Report to project management.

Create automated test cases using, following internal development guidelines and the internal automation framework.

Integrate created test cases into JIRA/XRay.

Ensure documentation of tests.

Maintain scripts within a project/regular operation.

Ensure robust automated test execution.

Use components for dynamic test data generation.

Maximize modularization and reusability of code/components.

Execute automated test cases after the deployment of a new release as specified by the project.

Document test execution as required by the project.

Communicate test results to the customer’s contact person.

Requirements:

Proficiency in test methodology, ideally ISTQB certified (Advanced).

Proficiency in requirements engineering, ideally IREB certified (Advanced).

Strong analytical skills and good abstraction ability (Advanced).

Result-, goal-, and service-oriented work approach (Advanced).

Independent working style, adherence to deadlines (Advanced).

Fluency in both technical and business languages (Advanced).

Understanding of IT interfaces (technologies, data transfer e.g., Web Service, File) (Basic).

Knowledge of IT security and data protection concerning IT applications and documents (Advanced).

Experience with system and integration tests as well as regression test concepts (Advanced).

Experience in agile processes (Basic).

Expertise in Micro Focus UFT framework (UFT Developer) or Playwright (Advanced).

Skills & Requirements

Test methodology, ISTQB certified, Requirements engineering, IREB certified, Analytical skills, Abstraction ability, Result-oriented, Goal-oriented, Service-oriented, Independent work, Adherence to deadlines, Fluency in technical and business languages, Understanding IT interfaces, Knowledge of IT security, Data protection, System testing, Integration testing, Regression testing, Agile processes, Micro Focus UFT framework (UFT Developer), Playwright.

Job Description

We are looking for a Product Marketing Associate who will streamline our product marketing efforts. You will work closely with the marketing, sales and product teams. You will help research, compile and develop positioning, messaging and communication for marketing and sales.

Responsibilities

Research and manage marketing and sales collaterals

Research and structure content for webpages and landing pages

Create high-quality content for Gumlet in the form of sales/marketing collaterals, email communications, website and landing page copy.

Ideate and help build compelling narratives and messaging for Gumlet across marketing channels

Streamline and overlook lead nurturing campaigns

Organize and track content distribution

Conduct competitive, market and customer research, and build usable insights to further the marketing and sales efforts.

Work on projects to improve and track the middle and bottom of the funnel

Work closely with sales and marketing teams to identify opportunities for new client acquisition.

Skills And Qualification

Work experience as a marketing associate or a similar role

In-depth understanding of marketing fundamentals

Excellent communication skills

Knack for copywriting

Analytical abilities

Education requirements

BE/BTech or equivalent degree.

0.6 - 1 year of core marketing experience, preferably with Tech / Product / SaaS domain companies

Excellent command of the U. S. English (understanding, speaking, and writing).

We are hiring interns for the product growth role. This is an extensive research project and would require a hustler's attitude and out of the box thinking without much hand-holding. 

Roles and responsibilities: 

- Researching community sign-up questions for various community types

- Researching engagement techniques used by community managers in their respective communities. 

- Researching platforms or standalone communities in peer-to-peer learning/upskilling space

- Working with the product team and ideating growth hacks to better the user onboarding and engagement on the LikeMinds platform. 

The duration of the internship will be a minimum of 2 months and interns will be required to work from home 6 days a week. 

Additional Perks:

1. Letter of recommendation
2. A full-time job offer to exceptional students.
3. Fixed and variable stipend up to Rs 10,000/month based on your performance
4. Networking opportunities across domains