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What you will do:
- Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
- Growing and nurturing customer relationships on every interaction that results in measurable Customer value
- Documenting necessary account information and offering custom solutions that benefit the customer
- Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balancing customer interests with the interests of company
- Resolving all customer queries and following established problem ticket recording procedures as appropriate
- Gathering relevant information from customers as required and updating it accurately to facilitate the decision process
What you need to have:
- Any graduate with demonstrable experience of 2-4 years
- Needs proactiveness and anticipation to understand customers problems
- Adaptability to customer's need and requirement
- Should be a problem solver
- Should be a go-getter, with high drive and ownership
- Should have good communication and listening skills
- Should have sound English language skills (written and verbal) with good typing speed
Java
SwiftJob Title: iOS Developer
Qualifications:
- B.Tech / M.Tech in IT or Computer Science
- MCA
Key Skills:
- Proficiency in Swift, SwiftUI
- Strong understanding of Java
- Experience in building and deploying iOS applications
- Familiarity with RESTful APIs and mobile architecture
Job Description:
We are looking for a skilled iOS Developer to design, develop, and maintain advanced applications for the iOS platform. The ideal candidate should be proficient in Swift and SwiftUI, have a solid grasp of Java fundamentals, and be capable of delivering high-quality code with strong attention to detail.
What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results
NodeJS (Node.js)
MongoDB
ExpressWho Are We
A research-oriented company with expertise in computer vision and artificial intelligence, at its core, Orbo is a comprehensive platform of AI-based visual enhancement stack. This way, companies can find a suitable product as per their need where deep learning powered technology can automatically improve their Imagery.
ORBO's solutions are helping BFSI, beauty and personal care digital transformation and Ecommerce image retouching industries in multiple ways.
WHY US
- Join top AI company
- Grow with your best companions
- Continuous pursuit of excellence, equality, respect
- Competitive compensation and benefits
You'll be a part of the core team and will be working directly with the founders in building and iterating upon the core products that make cameras intelligent and images more informative.
To learn more about how we work, please check out
https://www.orbo.ai/">https://www.orbo.ai/.
We are looking for a qualified Backend Developer to design and code functional programs and applications. You will work as part of a team and individually with little supervision.
A great Application Developer has excellent knowledge of Javascript.
They must be familiar with a variety of operating systems and platforms. The ideal candidate will also have an analytical mindset and a keen eye for detail.
The goal is to write “clean” and flawless code to produce fully functional software applications according to requirements.
Experience: 2 years and more
CTC: Upto 18 LPA
Skills Required
- 2+ years of web application development experience using Javascript
- Experience in Node.js, and Express.js/loopback.js
- Deep understanding of RESTful APIs
- Data modelling experience in both relational and NoSQL databases(MongoDB preferred).
- Experience deploying and maintaining a micro-service architecture
- Experience with Microsoft Azure
- Experience with server-less infrastructure paradigms (AWS Lambda, etc).
- Experience building a scalable product is a bonus!
Knowledge/Qualifications/ Competency
- Any Graduate – Any Specialization with 3+ yrs of relevant strong object-oriented JavaScript & MVC with analytical/logical thinking & problem solving skills (Object Oriented JS, JQUERY, NodeJS)
Responsibilities
- You will write reusable, testable, and efficient code
- You will look to optimise applications for performance and scalability.
- You will be building secured backend API's to be consumed by multiple applications (e.g. web and mobile)
- You will constantly be collaborating with a team member and help colleagues
- You will make architectural decisions
- You will use every possible opportunity to share your own professional experience with your team members
Our perfect candidate is someone that:
- is proactive and an independent problem solver
- is a constant learner. We are a fast growing start-up. We want you to grow with us!
- is a team player and good communicator
What We Offer:
- You will have fun working with a fast-paced team on a product that can impact the business model of E-commerce and BFSI industries. As the team is small, you will easily be able to see a direct impact of what you build on our customers (Trust us - it is extremely fulfilling!)
- You will be in charge of what you build and be an integral part of the product development process
- Technical and financial growth!
JavaMongoDBJamun Informatics Private Limited (Jamun) is a Delhi-based startup Backed by Splendor Group, a pedigreed Indian business house. Jamun is focused on creating niche software solutions to solve B2C and B2B problems in the ecosystem of Consumer Durables and Electronics (CDEs). Jamun is creating India’s first Super App for Personal and Home Electronics and Appliances or CDEs – PingKaro. Jamun is partnering with various Brands and integrating with their CRM systems to create a new ecosystem for customers across the country.
POSITION: Fullstack Java Developer / Senior Software Developer
LOCATION: New Delhi
PRIMARY SKILLS: Java, AWS, Spring, Spring, multithreading, mySql, mongoDB.
EDUCATION: B.Tech/B.E. in Any Specialization, MCA
ROLES AND RESPONSIBILITIES
•Someone strong/experienced in Java development along with AWS.
•Hands-on experience with Frameworks like SpringBoot, Spring MVC, hibernate is must
•Good experience with Multithreading & Collections.
•Knowledge of lambda, S3, containers, ElastiCache, Aurora/RDS, noSql(MongoDB),
•Knowledge or experience with AngularJS or ReactJS will be an added one.
•Java 11 is a must.
TECHNICAL REQUIREMENTS:
•Hands-On experience on Springboot, Spring MVC, Web services (RESTful/Web Client API), JPA, Microservices.
•In depth understanding of Databases (mySQL/NoSQL).
•Proficient in Java Collection, Multithreading, Version control tools: GIT/BigBucket, Caching Strategies, JUnit & Mockito Testing, Server side validation, Transaction Management.
•Profound in Memory Management, Performance Tuning, Spring Profiles, Knowledge about Postman, Jira tools, Versioning tools (GIT/Bitbucket), to commit code.
•Good in problem solving and delivering high quality code.
•For API testing understanding of POSTMAN/SOAPUI, Jenkins for CI/CD pipelines and Kibana is a must.
•Hands-on experience on Java11, Spring boot, Web service (Restful/Web Client API), JPA, Microservices, DB working knowledge (SQL/No SQL).
ADDITIONAL SKILLS (SECONDARY SKILLS):
Understanding of AWS, Docker, Swagger, Dev Ops, Scrum/Agile, UI will be a plus.
• Prior Startup Experience would be preferred.
• Immediate Joiners Preferred
- 15+ years of experience in the IT / ITES industry.
- Highly enthusiastic and energetic delivering sessions in virtual delivery platforms
- Experience in leading initiatives around business transformation incorporate
- Facilitation experience delivery topics around Digital / Agile / Design Thinking
- Experience in delivering leadership programs for Mid to Senior level audiences.
- Highly aware of technology trends across industries
- Familiar with platforms such as WebEx, Zoom, MS Teams
- Learner centricity
Desirable areas
- Industry certifications on Digital / Design Thinking / Agile related areas
- Instructional Design and content development skills
- Managed P&L responsibilities
- Awareness of the latest tech trends such as AI, IoT, Blockchain, ML
Roles & Responsibilities:
- Management of facilitator eco-system
- Identify sourcing strategies to onboard new facilitators with a practitioner background
- Collaborate with Operations and Finance team to ensure Facilitators costs are within budget
- Guide team to ensure timely NDA and Pricing contract documentation
- Guide team to ensure timely renewal of pricing contract documentation
- Ensure facilitators are provided Train the trainer service live / online
- Ensure facilitators are assessed for their teach-back process
- Ensure timely certification and readiness of pool of facilitators at a global level
- Resolve facilitator grievances by collaborating with key stakeholders
- Upskill on latest products for self and other existing facilitators
- Deliver 8 to 10 sessions per month on Leading Now and Leading Next themes
- Create an eco-system of facilitators across industries
- Oversee and report metrics for improving experience through dashboards and analysis
- Good working knowledge of MS Office tools, Eg Word, Excel, and Powerpoint
Job Title: Onboarding Specialist
Location: India – Noida, Bengaluru, Remote
Shift: Global (Territory Specific)
Job Function: Customer Experience
Employment Type: Full Time
Company:
SaaS Labs, founded in 2016, is a fast-growing company in the software as a service “SaaS” space focusing on the cloud contact centre space. The cloud contact centre space is a fast-growing market with an addressable opportunity of $24B globally and is expected to witness explosive growth in the next few years. The company was founded by Gaurav Sharma, who is a third-time entrepreneur, having successfully sold both his previous companies (in 2012 and 2016). With a current employee strength of 75, SaaS Labs expects to double it by the end of 2021. Bootstrapped since inception, the firm recently closed a large venture capital round from two large global funds The firm has two core products for now - justcall.io (https://justcall.io/) and helpwise.io (https://helpwise.io/) and the vision is to build a portfolio of contact centre offerings and not just restrict to these products only.
About the Role
As an Onboarding Specialist, you will become a product expert and ensure that customers achieve their desired outcomes quickly and efficiently drive value throughout the onboarding experience. You will set up customers for immediate success by facilitating the implementation process, and educate them on the product, help solve their technical concerns and ensure smooth adoption of the product and services. As an onboarding specialist, you act as a customer's trusted advisor and have the potential to influence their future journey with SaaS Labs products.
Responsibilities
- Develop a comprehensive understanding of the customer needs, including business objectives and challenges.
- Record the use cases, customer requirements and customization requests
- Develop success plans for the customer to quickly achieve their desired outcomes
- Train customers on the product features and educate how they help achieve the desired objectives
- Drive the implementation of product for all the new customers to ensure they achieve their first aha moment quickly
- Develop and educate the customer on the best practices
- Collaborate with sales, product, engineering and success teams to ensure the customer requirements are met
- Engage the right stakeholders and establish strong relationships with new and existing customers and leverage feedback for continuous improvement of the process
- Take ownership of the onboarding the customer, identify and target ‘at risk’ customers and take appropriate steps to engage with them proactively, understand the concerns and drive resolution
- Ensure a successful warm handover of the customer post the onboarding cycle to the customer success team without letting the baton to drop.
Qualifications
- Has 2-4 years of experience in a high touch, low touch or tech touch customer onboarding in a B2B SaaS or Tech Product based company
- Should have worked with the C-level and senior executives
- Should be open to aligning with US / EU / AUS time zones
- Has exceptional ability to communicate and foster positive business relationships
- Showcases exemplary written and verbal communication skills to work along with global customers
- Has strong problem solving and analytical skills
- Has worked with global customers, and across different segments in the past
- Exhibit a true passion for customers and for customer success
- Preferred experience of working with at least one Customer Success tool like Gainsight, Totango, ChurnZero, or similar.
Java
Spring BootJob Description :
We are currently building a next generation consumer tech product at the intersection of AI ML through Mobile and Commerce. The product requires building proprietary frameworks using latest technologies.
We have an urgent requirement of a Backend Developer/ Fresher/ Intern, who would become core member of our Product Team, is a great problem solver, can learn quickly, and communicate clearly.
Must Have Skill Set :
-
Efficient software development background including design patterns, data structures, test driven development
-
Individual contributor with strong analytical skills, with excellent problem solving abilities. Excellent verbal and written communication skills
-
Should be able to work under tight deadlines and stretch as and when required
-
Self starter with the ability to research solutions independently and solve problems Strong, object oriented design and coding skills, c++/Java on a Linux platform Preferably with internship experience of Product based companies Working on products with strong Knowledge of SpringBoot and REST API frameworks Strong knowledge of Data structures and Algorithms
-
Hands on expertise in Database/Datastores - MongoDB, MYSQL, Elastic Search, Redis and Kafka will be a big plus
Key Responsibility :
-
Tasks will include complete responsibility for application design, code development, testing, deployment and maintenance
-
Develop code as part of an agile team to deliver new features enhancements Design and develop REST APIs
-
Follow approved life cycle methodologies, create design documents, and perform program coding and testing Develop plans outlining steps and time tables for developing programs and communicate plans and status to management
-
Work independently or with minimal supervision and utilize knowledge, experience and judgment to accomplish well defined goals
-
You should be at ease with maintaining cloud instances on AWS and other cloud services
-
You have experience in identifying, debugging and resolving complex production issues End to End ownership of various applications and microservices
-
Architect, design, develop, deploy and operate services that serve millions of users
What You Get :
1. You work with a team of passionate folks who love design and technology 2. Immense learning and growth opportunities in small, multi functional, tightly
knit teams
3. Flexible work timings; 5 days a week
4. Accelerated learning
5. Huge Responsibility early in your career which will come handy in future
6. Ownership and independence
Qualifications :
B.Tech/ MCA in Computer Science or equivalent
About QuHu
QuHu is an audio first content platform where users can create, share & distribute their content and the discovery happens via a feed based on interest graph. We aim to build an audio ecosystem with a global presence consisting of audio-based social networks and audio communities.
At QuHu, we want to cultivate a vibrant and growing online UGC audio community and interactive audio entertainment platform where users are encouraged to create, share, discover and enjoy audio, and experience immersive and diversified entertainment features through audio. QuHu envisions a global audio ecosystem – a place where everyone can be connected through voices and across cultures.
The two pillars around which QuHu is built are:
Users - for whom we want to solve the problem of discovery basis interest (algorithmically driven feed) and provide an impressive experience through audio- bites (short content), live audio, audio rooms & audio games.
Creators - for whom we want to make creation & editing a seamless process through a suite of 'creator tools' like sound mixing, trim, pitch shifter, voicemojis, voice filters, noise reduction, etc & help them monetise
Our Client is an IT infrastructure services company, focused and specialized in delivering solutions and services on Microsoft products and technologies. They are a Microsoft partner and cloud solution provider. Our Client's objective is to help small, mid-sized as well as global enterprises to transform their business by using innovation in IT, adapting to the latest technologies and using IT as an enabler for business to meet business goals and continuous growth.
With focused and experienced management and a strong team of IT Infrastructure professionals, they are adding value by making IT Infrastructure a robust, agile, secure and cost-effective service to the business. As an independent IT Infrastructure company, they provide their clients with unbiased advice on how to successfully implement and manage technology to complement their business requirements.
- Generating business with Project and Managed Services
- Driving leads to closure
- Handling Account Management, Upselling and Cross selling
What you need to have:
- Minimum 1 years of working experience on AWS sales
- AWS Certified Cloud Practitioner preferred
- Knowledge of AWS cloud platforms offerings, services, licensing, value proposition and pricing models
- Passionate about self and organisation growth
- Good verbal and written communication skills
- Well versed in customer interactions, meetings and presentations
- Quick and self-learner
- Passionate about technology and its use
- Embrace Challenges and a smart worker
- Team Player, sincere, honest and responsible
React Native
React.js
Javascript
HTML/CSSAbout us:
We are a fiercely restless creative studio with a broad vision across design & product experiences. Big brands and startups approach us because they find a cool team of committed individuals with great taste, obsessed with technology, originality, music, art & quality. We believe in independence, curiosity, experimentation and reinvention as the beacons to navigate the world. Learn more about us: https://grappus.com/">https://grappus.com/
About the role:
We are seeking a Frontend developer who has a knack for coming up with creative solutions to unique problems. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team of product managers, strategists, UX designers, art directors, and developers. Most importantly, you have an eye for detail and the ability to make beautiful designs come to life through code.
What we’d like to see:
- Developing new user-facing features using React Native
- Building reusable components and libraries for future use
- Translating designs and wireframes into high quality code
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- Developing and implementing strong algorithms/techniques for solving problems in a high-volume, high-availability environment
- Good knowledge of User Interface patterns and techniques to solve common UI problems
- Solid understanding of building scalable, maintainable and efficient user interfaces
Must Have:
- Strong proficiency in JavaScript , the JavaScript object model and ES6
- Thorough understanding of React.js and its core principles
- Experience with state management libraries like Redux, Mobx etc.
- Familiarity with Android / iOS platforms and ability to link native libraries with React Native
- Familiarity with newer specifications of EcmaScript 6
- Experience with data structure libraries (e.g., Immutable.js, immer)
- Knowledge of isomorphic React is a plus
- Familiarity with RESTful APIs
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- A knack for benchmarking and optimization
- Familiarity with code versioning tools (such as Git, SVN, and Mercurial
- Familiarity with frameworks like Bootstrap, Backbone, Angular, React JS, and libraries like jQuery, LESS and Ajax
Nice to Have:
- Personal projects or contributions to the open source community
- Strong organizational skills to juggle multiple tasks within the constraints of timelines
- Team player (those great personality types that people love to work with)
- Great communication skills
Benefits of being part of our amazing team:
- Flexible working hours
- We don’t track your leaves & work-from-home
- Freedom to implement latest technologies & new ideas
- Lots of in-house training sessions & an in-house product lab
- A pretty unique & unconventional culture and a damn cool office space
- Lots of ways to have fun - TT, Indoor basketball, PS4, board games and variety of books to read
Django
Python
Flask
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