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What you will do:
- Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
- Growing and nurturing customer relationships on every interaction that results in measurable Customer value
- Documenting necessary account information and offering custom solutions that benefit the customer
- Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balancing customer interests with the interests of company
- Resolving all customer queries and following established problem ticket recording procedures as appropriate
- Gathering relevant information from customers as required and updating it accurately to facilitate the decision process
What you need to have:
- Any graduate with demonstrable experience of 2-4 years
- Needs proactiveness and anticipation to understand customers problems
- Adaptability to customer's need and requirement
- Should be a problem solver
- Should be a go-getter, with high drive and ownership
- Should have good communication and listening skills
- Should have sound English language skills (written and verbal) with good typing speed

Job Title : Backend Developer (.NET Core)
Experience : 2 to 5 Years
Work Environment :
- Hybrid model : Minimum 3 days/week from office
- Office Location : Hauz Khas, Delhi
- Flexible working hours based on project needs
Job Summary :
We are looking for a skilled and motivated Backend Developer with 2–5 years of experience, proficient in .NET Core and experienced with cloud platforms (AWS preferred or Azure).
You will be responsible for building scalable backend services and RESTful APIs, integrating with cloud components, and ensuring robust data handling.
Key Responsibilities :
- Design, develop, and maintain robust backend systems using .NET Core 6 or above.
- Develop and manage Web APIs for frontend and third-party integrations.
- Work with cloud infrastructure (preferably AWS: Lambda, EventBridge, SQS, CloudWatch, S3; or Azure: AppService, Functions, AzureSQL, EventHub, Blob Storage).
- Work with databases such as SQL Server, PostgreSQL, and tools like PGAdmin.
- Utilize Entity Framework Core, Dapper, or equivalent ORM tools.
- Collaborate using Git or TFS for version control.
- Develop, debug, and maintain code in Visual Studio.
- Write optimized and scalable SQL queries and stored procedures.
- Participate in code reviews and maintain high code quality.
Required Skills :
- Proficient in .NET Core 6+.
- Experience with RESTful API development.
- Strong command of SQL and relational databases.
- Familiarity with cloud platforms (AWS preferred, Azure acceptable).
- Good understanding of Git/TFS.
- Hands-on experience with tools like Visual Studio, SQL Server, PGAdmin.
- ORM experience with Entity Framework Core, Dapper, or similar.
Nice to Have :
- Exposure to asynchronous processing or event-driven architecture.
- Experience working with Cursor-based data fetching or streaming.
KEY RESPONSIBILITES:
Application Development
- Work with Salesforce Tech Lead on requirements gathering/design workshops and define system design and solutions to be implemented on the Salesforce Platform
- Responsible for designing/configuring, developing, testing, training, documenting, and deploying high-quality code and adhering to best practices on the platform
- Design, develop and integrate Salesforce apps and components with back-office systems such as ERP systems using modern web tools and technologies
- Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during deployment and implementation in production environments
- Write well-structured code using Apex, LWC, JavaScript, CSS, and HTML using the appropriate features and capabilities of each framework or language
System Administration
- Provide system administration support for the Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
- Creating and maintaining system interface diagrams, functional designs, and technical specifications documentation
- Review Salesforce Release Notes to have familiarity with new additions and enhancements
- Design, build and maintain efficient, reusable, and reliable Java code.
- Providing technical oversight to the team, involved in design and code review.
- You would also be spending most of the time in development activities in varied technologies and should have a passion to write code.
- Should be able to create good technical documents.
- Translate application storyboards and use cases into functional applications.
- Ensure the best possible performance, quality, and responsiveness of the applications.
- Identify bottlenecks and bugs, and devise solutions to these problems - Help maintain code quality, organization, and automatization.
- Prepare the technical design of complex technology components as well as suggest the pros and cons of using a certain technology stack or component or design pattern versus another, to the clients.
- Team Management.
Required Skills and Qualifications
- Qualifications: BTECH/MTECH/MCA/MSc.
- Proficient in Java, with a good knowledge of its ecosystems with a knack for writing clean, readable Java code, writing reusable Java libraries along with knowledge of multithreading, concurrency patterns, and collections in Java.
- Solid understanding of object-oriented programming along with various design and architectural patterns.
- Hands on experience with JMS, JPA, Spring (MVC, Boot & Cloud preferred) & Hibernate.
- Familiarity with concepts of MVC, JDBC, and RESTful. Experience with Presentation Layer (JSP/Servlets), JS Frameworks (Angular, jQuery, react, etc.).
- Creating database schemas that represent and support business processes and experience with both external and embedded databases. Implementing automated testing platforms and unit tests.
- Proficient understanding of code versioning tools, such as Git, Ant, Maven, and Gradle; continuous integration.
- Knowledge in xml based mappings, SAML, rest clients, CAS authentication and Jetty.
- Knowledge of Apache Camel and Kafka and Drools Rule Engine is preferred.

- You will design and develop large scale distributed services.
- You will analyze and improve the efficiency, scalability, stability, and security of the platform as a whole.
- You will act as the primary owner of one or more components while driving innovation in your area of ownership.
- You will proactively research & evaluate new tools, technologies, and techniques to improve the value of the system.
- You will work with engineering leadership in solving and architecting solutions for challenging or complex development issues.
- You will work independently and handle dependencies with very minimal oversight.
- You will take initiatives in developing and maintaining integrations of best practices within the back-end.
- You will help identify systemic issues, performance bottlenecks and work on design/architect improvements.
- You have 2+ years of experience in product software development.
- You have designed and scaled up the system.
- You have a strong understanding of Data Structures and Algorithms.
- You are an incessant problem solver and tougher the problem gets, more fun you have.
- You have strong command in any one or more of the following languages: Python.
- You understand the business impact of your decisions.

- Should have experience in application architecture and design
- Proficiency with developing APIs in Python
- Proficiency with frontend web development (JavaScript, CSS, HTML)
- Should have 2-4 years’ experience in leading the team
- Experience object oriented programming (OOP) concepts using Python
- Experienced with full software development life-cycle, programming, database design and agile methodologies
- Experience in using Design Patterns such as MVC and frameworks such as Django, Flask
- Ability to successfully multi-task and prioritize work.
- Experience with developing applications with Angular (2+)
- Experience with Docker and Kubernetes
- Experience with SQL databases, especially PostgreSQL
- Good Communication Skills
- Behavioural:
- Good Leader
- Adaptable / Flexible
- Candidate will be a part of Product engineering global delivery team working as a Technical Lead, leading a team highly talented engineers.
- Candidate would be required (but not limited) to:
- Team management, mentoring, prioritization of work
- Work with Architecture group for defining Product Roadmap
- Requirement gathering with stake holder for Product enhancement
- Designing, Developing, and documenting the solution
- Providing support for any application issue like performance, availability
- Contributing to actual development of user stories and features etc.
- Ensuring conformity to corporate security and compliance objectives.
- Identifying and implementing service improvement opportunities.
- Responsible for informing the ‘business impact’ of security within the team
- Promptly report security weakness or incidents to the Practice Managers/Leads
Who we are
ixigo is an AI-based travel app that helps millions of users plan and book their trips every day. Launched in 2007, ixigo is proud to have built numerous industry-first AI-innovations over the last decade. With pre-emptive help from ixigo at every touch-point of their journey, 150 million Indians are now making smarter travel decisions every year. ixigo uses Artificial Intelligence for deal discovery, personalized recommendations, dynamic marketing, airfare predictions, train delay information, PNR confirmation status, infrastructure cost optimization, business intelligence and providing fully-automated customer service over chat and voice. This makes ixigo a lean, tech-intensive and capital-efficient travel business, serving millions of travelers with a team size of under 200. Founded in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo’s investors include Sequoia Capital India, Fosun RZ Capital, SAIF Partners, MakeMyTrip & Micromax.
Role & Responsibility
As a Backend Developer, You will be involved in all aspects of development playing a critical role in the design, planning, development, and deployment and help develop best practices for future development. You will be working closely with Tech, Design and Quality team to build and launch the product.
- Code, develop, design and architect features related to the existing application. We expect you to own modules end to end and take pride in the work products you ship
- Design, implement and maintain highly scalable, multi-tier, distributed server software applications
- Deliver across the entire app life cycle, design, build, deploy, test, release to app stores and support
- Working directly with developers and product managers to conceptualize, build, test and release products
- Take responsibility for performance and stability for all server functions
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Skills & Qualifications:
- At least an undergraduate degree in Computer Science, Engineering, preferably from IITs/Top RECs
- 2-5 years of experience at cutting edge organizations or startups
- Extensive experience in a Java server-side software design and development
- Proficiency in the implementation of algorithms and the use of advanced data structures to solve problems in computing.
- Experience with e-business/e-commerce applications and business environment is a must
- Any experience with internet companies or the travel industry will be a plus
Must have
- Good understanding of Java/J2EE and design patterns
- Strong knowledge of data structures and designing for performance, scalability and availability Knowledge in MongoDB and Web services
- Extensive use of Instruments and Shark to detect memory leaks and for performance optimization
- Good grasp of algorithms, memory management, and multithreaded programming
- Good to have - Python, NodeJS, Mysql, Redis, ElasticSearchGreat people skills!
- Able to fit in well within an informal startup environment and to provide hands-on management
- The high energy level and untiring commitment to drive oneself & the team towards goals
Compensation: Commensurate to skills & experience; comparable to the best in the industry.
Culture: ixigo is proud to have built an entrepreneurial culture that has become a folk-lore in the startup ecosystem. One in every four ixigems has gone on to build successful startups and companies. Our cultural values of integrity, empathy, ingenuity, awesomeness, and resilience have stood the tests of time and we’ve built a fun, flexible and creative work environment that is driven by people with a high degree of ownership. You will get to work with some of the smartest folks in the Indian startup ecosystem, and solve some of the toughest problems for the next billion users by using bleeding-edge technologies. Oh, and we have an awesome “play” area, great chai/coffee, free lunches (yes, they exist!) and a workspace you will fall in love with.
