11+ Issue resolution Jobs in Delhi, NCR and Gurgaon | Issue resolution Job openings in Delhi, NCR and Gurgaon
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What you will do:
- Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
- Growing and nurturing customer relationships on every interaction that results in measurable Customer value
- Documenting necessary account information and offering custom solutions that benefit the customer
- Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balancing customer interests with the interests of company
- Resolving all customer queries and following established problem ticket recording procedures as appropriate
- Gathering relevant information from customers as required and updating it accurately to facilitate the decision process
What you need to have:
- Any graduate with demonstrable experience of 2-4 years
- Needs proactiveness and anticipation to understand customers problems
- Adaptability to customer's need and requirement
- Should be a problem solver
- Should be a go-getter, with high drive and ownership
- Should have good communication and listening skills
- Should have sound English language skills (written and verbal) with good typing speed
FreshersPosition: Overseas Admission Counselor
Hiring Freshers
What will you do?
As an Admission Counsellor, your main role is to assist prospective students and their
families throughout the admissions journey. This involves offering clear and comprehensive
information about our academic programs, answering a variety of questions, and guiding
applicants through each step of the application process. You will be a key resource for
helping individuals understand their options, make informed decisions, and address any
concerns. Your support will ensure that applicants feel confident and well-informed as they
take the next steps in their educational journey.
Key Responsibilities:
Admission Process: Guide students through the entire application and admission process for foreign universities. This includes explaining admission requirements, deadlines, and necessary documentation. Help students prepare their application materials, such as resumes, essays, recommendation letters, and academic transcripts.
University Selection and Shortlisting: Evaluate students' qualifications and preferences to recommend suitable universities and programs that align with their academic and career aspirations. Stay up-to-date with the latest information about universities, courses, and admission criteria.
Financial Aid and Scholarships: Inform students about available scholarships, grants, and financial aid options. Advise students on budgeting, expenses, and financial planning for their education abroad.
CRM Management: Maintain accurate and up-to-date student records and interactions in the Customer Relationship Management (CRM) system.
Counseling and Guidance: Provide tailored advice to prospective students on the program
choices, admission criteria, and career paths.
Application Assistance: Help students with filling out application forms, and collecting necessary documents, and meeting deadlines.
Follow-ups: Regularly check in with prospective students and monitor their progress through the admission process.
Record Keeping: Keep precise and current records of all interactions with prospective
students and track their application progress.
Who Can Apply?
-Candidates Who Are Available To Join Immediately
-Ready To Work From The Office
Job Benefits:
- Job security with long-term stability and growth opportunities.
- Proper training will be provided to help you excel in your role.
- Clear career growth opportunities with internal promotions.
- A supportive and positive work environment.
- Competitive salary package with performance-based incentives.
- Health and wellness programs, including insurance or fitness options.
- Work-life balance with flexible working hours or remote options (if applicable).
- Continuous learning opportunities through workshops and courses.
- Employee recognition programs to reward outstanding performance.
Working hours - 10 am - 7 pm
Key Responsibilities:
· Present our technology products and services to potential clients, clearly articulating the benefits and value proposition.
· Develop and maintain strong, long-lasting relationships with clients to ensure customer satisfaction and retention.
· Stay updated on industry trends, market conditions, and competitors to provide insights that help shape our product offerings and marketing strategies.
· Work closely with our product and marketing teams to align customer needs with product development and marketing strategies.
· Prepare and maintain detailed sales reports, forecasts, and pipeline updates for management.
Qualifications:
· 0-2 years of sales or business development experience
· Bachelor’s degree in Business, Marketing, or a related field.
· Excellent Communication Skills (both written and verbal)
· Proactive, confident and Self-motivated.
· Ability to Convincing and influencing.
· Able to work independently as well as in team.
· Ability to build and maintain client relationships.
· Comfortable using technology tools and platforms for sales and reporting.
Confidential
Strategic Vendor Alliance – AWS Practice Lead and Overall P&L owner for India Business and Drive Profitability.
A) Managing the AWS Practice for Clients and executing the strategic business plan for the company and channel partners ecosystem with regards to different Services of AWS.
B) Built key relationships with various segment leaders in AWS from the Commercial and Public Sector and create Client led AWS Solutions for Partners to make simplifying cloud approach for customers.
C) Building a predictable pipeline of joint opportunities via differentiated proposition to the customers and Partners by working with AWS on a unique offerings specifically to Client.
D) Drive SMB focus approach for AWS which contributes 50%of Clients overall Business using ready to use cloud bundles for various workloads
E) Own the relationship map, drive and monitor cadence meetings, both with Internal Sellers and Channel Partners measured by different parameters on Incremental growth ,customer acquisition, partners onboarding, Manage Services led approach ,migration and deployment ,success of each GTM
F) Lead a Team of Product Mangers (who will drive specific GTM like SAP on AWS , SMB Scale Drive, Education focus,Cloud Front Drive- CDN bundle , Strategic Workloads like Microsoft Workload,DC Migration ,DR on Cloud)
G) Managing Partner Profitability metrics by creating various different avenues from recurring resale consumption and services led engagement for partners.
H) Worked on Long Term direction of the company business plan to drive Incremental Growth.
I)Collaborate with internal peers within the company to build cloud business model,how to attach manage services to various services of the Hyperscaler in building the framework.
Requirements:
Strong development skills in Core / Advanced Java, and J2EE.
Knowledge of Bamboo, Jira, Spring AOP, Junit, SQL query optimization and fine tuning, is a
plus.
Strong analytical skills.
Good in Design Patterns.
Should have experience on JMS/Messaging and middleware like IBM MQ/Apache Kafka.
Strong in design and technical documentation.
Strong in Java SDK 1.8, Java SDK 11, Spring Boot (Embedded Tomcat), REST & SOAP API skills.
Strong in Spring frameworks (MVC, IOC, Boot, Batch) and ORM framework like Hibernate.
Hands-on experience in SQL.
Core Java, J2EE, SOA based Web Services, RESTful Web Services, Hibernate, Spring MVC,
XSD, XML and WSDL, DB, Microservices.
Understanding of Kafka and Netflix conductor.
Should have worked with Maven/Gradle, JIRA/Rally, Bamboo/Jenkins/Hudson.
Extensive development experience with Web Services (SOAP and REST).
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Create content to be used for blog posts, social media, press releases, and other platforms.
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Research industry-related topics.
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Collaborate/coordinate with the marketing team to prepare various marketing collateral and communications for both public and internal use.
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Compose and develop content for all communication channels and across mediums (digital, print, web).
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Learn the functions of internally developed software to write end-user documentation (such as online help, quick reference guides, and release notes).
REQUIREMENTS- -
Should have a good understanding of SEO best practices to increase traffic to the company website.
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Must have a flair for creative writing
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1-3 years experience in content writing for a B2B company
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Knowledge of tools like Grammarly or equivalent, Keyword research tools
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Knowledge of content distribution is preferred
Expense Recording
Bank Reconciliation
Debtor Reconcilation
Vendor Payments
Vendor Reconciliation
GST & TDS Returns
We are looking for Django Developers who will work on a wide range of industries namely automobile, banking, education, fashion, etc.
Skills Required:
- Professional and precise communication skills.
- Creating self-contained, reusable, testable modules and components..
- Extensive knowledge of CSS and JS methods for providing performance visual effects and keeping the frame rate above 30fps at all times.
- Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system.
- Validating user actions on the client side and providing responsive feedback.
- Writing non-blocking code, and resorting to advanced techniques such as multithreading, when needed.
- Experience with all levels of operation available to the front-end, such as from creating XHRs in vanilla JS to using a custom wrapper around resources.
- Experience with building the infrastructure for serving the front-end app and assets.
Qualifications and Experience Requirements:
- 3+ years of experience in Backend Development
- Preferred skills - Python, MySql, PostgreSQL
- Proficiency with Python, Django framework, JavaScript, CSS and HTML5.
- Knowledge of AWS Cloud Services ( EC2, AWS Lambda,Elastic Beanstalk, API Gateway, S3 etc )
- Familiar with XAMPP, LAMP etc.
Work Profile: It's 100% B2B Outbound Sales role and have to sell product via phone, email and web meetings
Key Responsibility:
- Generate 100% new business from assigned territory
- This is pure outbound sales where the candidate should identify a prospect, reach them, and sell Fundoodata.com services on phone.
- Responsible for end to end sales Cycle Right from prospect identification to payment collection and post-sales services coordination.
- Complete activity reporting on CRM.
Required Key Skills:
- Should LOVE sales and have flair for business development, networking
- Should have min 2-3 years B2B sales experience.
- Cold calling experience is a must, social warm calling desirable.
- Very strong presence and activity on Linkedin to connect with CXO and generate lead for self.
- Effective email marketing and written communication.
- High preference for candidates having an existing client network of Sales and Marketing head or CEO/Director/Owners.
- Persuasive oral communication with good command of English and Hindi added preference for knowing more language.