IT Sales Executive

CUSTOMER SUPPORT EXECUTIVE

* Excellent English & Hindi,

* Fresher/ Minimum 6 month to 1 year experience,

* Salary: 25k ctc- upto 22k take home,

* Graduation is mandatory

* 6 days working,

* Face to face interview

* Work from office, 6 days working, 1 day rotational off

* It's a rotational shift

Job Type: Full-time

Designation: Account Director Team: Account Management

Grade: 6

Job Location: Mumbai/ Gurugram

Reporting Manager: Business Head

Job Purpose

The Account Director is responsible for maintaining a leadership position in the market by contributing to:

● Success of a set of assigned client accounts, leading to account renewals and upsells

● Building of capable, independent and motivated teams

● Accurate internal planning, budgeting and forecasting

Role Responsibilities & Deliverables

1. Strategic ● Create plans, budgets & forecasts for internal consumption and usage ● Review & vet decoded client briefs of existing clients every quarter and of new clients as they come in ● Create and communicate Annual Operating Plans (AOP) basis the clients’ decoded briefs. Update the AOP incase of significant modifications in the client’s brief or digital platform policies during the course of the year ● Create quarterly execution plans based on internal plans and decoded client briefs ● Update resource planning basis quarterly FTE and utilization mapping ● Maintain monthly client P&Ls ● Ensure achievement of billing targets by the team ● Ensure timely renewal of contracts. Identify any obstacles to contract renewal well in advance, and resolve (or escalate) the same

2. Communication & Coordination

● Monthly / Quarterly (as pre-defined) meetings with clients to build relationship, understand client’s strategic / growth plans and identify upsell opportunities ● Monthly communication with clients to provide updates and collect feedback ● Ensure timely and proactive response to client emails (by self and by team) Mumbai | Gurugram

3. Account Management

● Brainstorm (when required) with relevant teams for client pitches and execution of briefs ● Ensure accurate referencing and industry benchmarking by the team ● Upsell offerings to existing clients based on specifically identified needs of the client ● Strategic intervention and inputs to the competitor analysis process. Identify process improvements, new potential offerings and internal training needs basis the same

4. Finance ● Follow up with the client for any overdue payment and ensure it’s release incase the Associate AD isn’t able to ● Review quarterly financial trackers and update the management on the same. Provide necessary inputs and course correction where required

5. Team ● Hire capable, independent resources that can understand, communicate and execute client briefs accurately ● Create a team culture of research and self-development ● Work with the L&D team to structure training programs that directly impact work quality along with specific competencies

Core Competencies

1. Business & Financial Acumen ● Fluency in comprehending, tracking and maintaining financial data ● Keenness in understanding Client business with the aim at linking team efforts with Client revenue

2. Leadership & Team Management ● Lead by example & mentor team members ● Keep team members motivated at all times ● Ensure quality resources are brought on board ● Provide appropriate level of feedback concerning team progress (via performance reviews and on the job feedback) ● Train, mentor and motivate the team Mumbai | Gurugram

3. Industry Knowledge ● Monitor competitor offerings and identify potential business avenues ● Update self and the team on the latest industry trends

4. Customer Focus ● Keep client needs in mind while framing strategies ● Timely resolution of client escalations

5. Planning & Organizing ● Tactfully prioritise tasks and projects to manage work across brands ● Deliver quality work within deadlines with the available resources

6. Communication ● Excellent written and verbal skills ● Ability to clearly articulate complex ideas and strategies to clients and the team ● Ability to sell work and ideas, and respond positively to feedback

Desired Qualifications & Expereince

1. UG - Any Graduate - Any Specialization OR PG - Any PG Course – Any Specialization; Post Graduation Not Mandatory.

2. Candidates with 5+ years of work experience can apply. Should have preferably been involved in Client Servicing, Strategy and Execution – All three

3. Prior team management experience preferred

4. Proven & demonstrable experience of being able to work under pressure and multi-task. Should be comfortable with handling pressure since the role demands it

To receive the materials supplied by the vendor as per the purchase order placed by the Purchase Department.

To check the materials thoroughly for quality, quantity, specification condition, condition etc.

To categories the materials category wise and stock in the appropriate locations.

To take appropriate action for care and preservation of the materials.

Periodical stock verification and ensure correctness of stock at all times.

To take safety measure for the safely by store house, materials and men working in store.

To maintain the neat and tidiness of store house.

To issue materials to the departments as per the indents.

To issue materials to departments as per the schedule.

To pass the bills of the materials received from vendor and send it to Accounts department for payment.

To carry out periodical condemnation board for the unserviceable materials.

To take action for disposal of scraps materials as per the procedure.

To maintain all the documents up to data.

Generate reports and submit to concerted authorities.

To attend audit by the auditors.

Computer good Knowledge

process and system orientation

Experience in Food processing industry preferred.

Profile:-Email Marketing Executive

Experience:-1-5Years

Location:-Noida

Lead Target:-minimum 40Leads

IDS:-minimum 200ids

Required Skills:

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 4+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

• 5 years experience with the Django framework
• Experience with building APIs (REST or GraphQL) 
• Strong Troubleshooting and debugging skills
• React.js knowledge would be an added bonus 
• Understanding on how to use a database like Postgres (prefered choice), SQLite, MongoDB, MySQL.
• Sound knowledge of object-oriented design and analysis.
• A strong passion for writing simple, clean and efficient code.
• Proficient understanding of code versioning tools Git.

Experience:

• Min 5 year experience
• Startup experience is a must. 

Location:

• Remote developer

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

• Work directly with enterprise customers to replicate, troubleshoot, and resolve complex technical issues
• Build out a growing technical team distributed across the Asia-Pacific region with core support process and skills
• Work with our developers to identify defects and opportunities for product improvement
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations
• Develop and contribute to internal and external knowledge bases
• Provide support on weekdays and also off-hours on an as-needed and scheduled rotational basis
• Be a champion for our customers. Go above and beyond to ensure customers are getting the most out of their investment in the company platform.

You'll need:

• Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicate everything from data points to critical feedback
• Entrepreneurial spirit and are not afraid to take on new challenges
• Customer Obsession – you are passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Professional experience troubleshooting at least five of the following: Linux Sysadmin experience, Kubernetes, ansible, Postgres, MongoDB, MySQL, Cassandra, Database Administration, management of distributed systems, network troubleshooting including tcpdump, query performance, performance troubleshooting with tools like perf and strace
• Well recommended candidates will have experience scripting and writing code in Python, Bash, and Java, or have some full-stack web development experience.
• 12+ years in a technical support role required
• Prior experience as a technical lead preferred

This role requires you to work and collaborate with the customers, product & Engineering teams to meet and fit customer to our product. This role will be responsible for building technical project plans for Compass as well as tracking and driving the delivery of those projects. Additionally, the ideal candidate will be a driving force in the continuous improvement of our planning and execution pipeline. This role heavily involves mathematical and analytical skills, since you would be directly responsible to set incentives programs for customers and consult them over that.

• Strengthen and maintain relationship with the new & existing clientele.
• Partners with Product, Project Manager, and other business owners to define the business need for the project.
• Provides domain knowledge for project feasibility and software solution by researching customer needs and problem areas with internal/external stakeholders, understanding system flow, reporting need and regulatory impact.
• Coordinate with internal and external stakeholders to meet customer requirements and expectations. 
• Ensures problem definition, requirements, user stories, success criteria and interface design efforts.
• Understand and manages changing business and technical requirements.
• Support and contribute to stakeholders with information needed for publication and user training documentation.
• Delivers innovative and best value options to increase ease of implementation and outperform the competition.
• Ability to contribute to implementation/Onboarding process improvements
• Follows the company’s software development life cycle.
• Performs other duties as assigned.

• BTech or MCA or MBA required
• 2+ years of Business Analyst experience and in a customer facing role
• Good exposure to SAAS product.
• Exceptional soft skill, including the ability to talk with both technical and business concerns.
• Good Microsoft Excel which involves using Pivots and mathematical formulae
• Ability to think logically and constructively about complex problems.
• Must be able to work independently. 
• Ability to work effectively in team environment.
• Ability to conduct cost/benefit analysis.
• Ability to easily pivot from one task to another, including managing multiple project and timelines.

A wholesome opportunity in a fast paced environment that will enable you to juggle between concepts, yet maintain quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Job Description :

- This role is responsible for Implementation, one of the most critical phases in a client's life cycle.

- We are looking for an experienced and driven Director, Implementation who is responsible for applying expert knowledge of implementation and large project processes while providing strategic direction to minimize time to first value for all customers.

- As the Director, Implementation, you will manage a growing team and develop processes and procedures for enterprise implementations.

Responsibilities :

- Take proactive ownership of regional implementation health.

- Create scalable processes and definitive scope around implementation services

- Implement systematic processes for tracking and reporting on the implementation status

- Maintain a highly skilled team of Implementation Managers and manage team allocation to maximize resources and output

- Direct the activities of the implementation team to meet client needs and create successful partnerships

- Lead team to complete process analysis, design/redesign of multiple workflows and processes to ensure that they are customer-focused, consistent, effective and efficient and in compliance with company standards

- Develops and manages all deliverables needed for effective implementation to include but not limited to: detailed project plan/timeline, action log, meeting notes, process/procedures and forms documentation, etc.

- Own execution of the roll-out within the allotted implementation timeframe

- Full ownership and accountability of customer satisfaction and on-time delivery throughout the Implementation phase

- Provide support to Account Executives & Sales Engineers during the Sales cycle

- Ability to speak knowledgeably on all technical integration options available within an implementation

- Facilitate hand-off from Sales to Implementation

- Connect regularly with all team members and provide strategic guidance, feedback on performance, and remediate as needed

- Monitor the progress of each account at a deeper level

- Ensure all metrics are accurate and up-to-date

- Advocate customer needs/issues cross-departmentally

- Understand and manage escalations efficiently and appropriately

- First point of contact for all inquiries on project status from executive leadership

- Recognize risks and puts remediation plans in place, interfaces directly with clients escalates to exec level when needed

- Partner with global teams on solutions, process enforcement, and overall regional health

Qualifications :

- 15-18 years of experience working with global enterprise customers in software implementation or Project Management type role at a SaaS company

- 7-10 years experience in a supervisory or managerial role; People leadership of direct and indirect reports

- Bachelor's degree;

- Previous experience as a Manager, Implementation for enterprise software

- Proven track record of successful implementation with enterprise clients

- Highly developed project management skills

- Ability to influence and guide clients through complex implementations

- Strong leadership skills; ability to lead a group of diverse individuals in a high-performance team

- Demonstrated presentation and client-facing skills

- Superior presentation skills; experience with presenting to C-level Executives

- Experience in client services/operational roles and ability to effectively counsel clients and internal business partners

- Analytical skills to determine root causes and develop solutions

- Understanding of sales, marketing, client relations roles, and their interdependence

- Demonstrated ability to adapt to a fast-paced and changing the technical environment

- Self-starter seeks out challenges

- Flexible