7+ Issue resolution Jobs in India
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Customer Relationship Executive :
We are looking for a results-driven fresher and (1+ years of experience) to be responsible for designing, running tests on software usability and should be able to visit the client base(delivery and support). The software tester will conduct tests, analyze the results, and report observations to the design team. You may also interact with clients in order to understand the requirements of the product.
To be successful as a software tester, you should have a working knowledge of software and test design, the capability to run through tests, and the ability to analyze the results. Ultimately, the software tester should be result-driven, have good communication skills, and have up-to-date knowledge of software programming and software test design.
Software Tester Responsibilities:
●Review software requirements and prepare test scenarios.
●Executing tests on software usability.
●Analyzing test results on database impacts, errors or bugs, and usability.
●Preparing reports on all aspects related to the software testing carried out and reporting to the design team.
●Interacting with clients to understand product requirements(including visiting the client's base whenever required).
●Participating in design reviews and providing input on requirements, product design, and potential problems.
Software Tester Requirements:
●A bachelor's degree in computer science or a related field(Preferably male candidate).
●Up-to-date knowledge of software test design and testing methodologies.
●Understanding of open source projects like ERP, CRM, HRMS, Industry 4.0, etc
●Working knowledge of test techniques and compatibility with various software programs.
●Working knowledge of programming.
●Excellent communication and critical thinking skills.
●Good organizational skills and a detail-oriented mindset.
Job Title: Customer Support Executive
Location: On-site – Lower Parel, Mumbai
Company: Torero Softwares Ltd
Timings: Monday to Saturday, 10:00 AM – 7:00 PM
About the Role
We are looking for Customer Support Executives to assist clients who are already using our software. You will receive calls from customers and help them with questions about using the software, billing, accounting, and GST. This role is perfect for someone who enjoys solving problems, guiding clients, and providing friendly support over calls.
What You’ll Do
- Answer client calls and solve software-related queries.
- Guide clients on billing, accounting, and GST features.
- Provide online support and training when needed.
- Keep clients happy with clear and friendly communication.
Who We’re Looking For
- Commerce Graduate (Freshers with accounting knowledge are welcome), or
- 12th Pass (Commerce) with 6+ months customer support experience.
- Basic knowledge of accounting and GST.
- Good communication and problem-solving skills.
- Comfortable handling client systems online.
Why Work With Us
- Join a growing healthcare software company.
- Learn software support and client management hands-on.
- Friendly team with opportunities for career growth.
Apply Now
Job Title: Customer Support Executive
Location: On-site – Lower Parel, Mumbai
Company: OneSpider Technologies LLP
Timings: Monday to Saturday, 10:00 AM – 7:00 PM
About the Role
We are looking for Customer Support Executives to assist clients who are already using our software. You will receive calls from customers and help them with questions about using the software, billing, accounting, and GST. This role is perfect for someone who enjoys solving problems, guiding clients, and providing friendly support over calls.
What You’ll Do
- Answer client calls and solve software-related queries.
- Guide clients on billing, accounting, and GST features.
- Provide online support and training when needed.
- Keep clients happy with clear and friendly communication.
Who We’re Looking For
- Commerce Graduate (Freshers with accounting knowledge are welcome), or
- 12th Pass (Commerce) with 6+ months customer support experience.
- Basic knowledge of accounting and GST.
- Good communication and problem-solving skills.
- Comfortable handling client systems online.
Why Work With Us
- Join a growing healthcare software company.
- Learn software support and client management hands-on.
- Friendly team with opportunities for career growth.
Apply Now
Job Title: Hotel Operations Executive
Location - Gurgaon ( Sec 32 )
Job Summary:
We are looking for a Hotel Operations Executive to manage post-booking activities, including modifications, cancellations, and customer support. The role requires coordination with hotels, handling escalations, and ensuring a smooth guest experience.
Key Responsibilities:
- Manage post-booking queries, modifications, and cancellations.
- Coordinate with hotels for confirmations and issue resolution.
- Provide customer support via calls, emails, and chats.
- Handle escalations, refunds, and payment discrepancies.
- Maintain booking records and improve processes.
Requirements:
- Experience: 1+ years in hotel reservations, operations, or customer service.
- Skills: Strong communication, problem-solving, and coordination.
- Technical: Familiarity with OTA booking systems is a plus.
Java
.NETJob brief
Individual will work on the MLEG Program facilitating business requirements from sites that plan to engage and move forward with implementation of MLEG IT Tools and processes. Work will also include business value analysis for sites, programs, and IT Tools. Create Investment Proposals for new projects and updated scopes while ensuring the functionalities of the new system/process meet business needs
In partnership with the business and IT leadership, Business Readiness is responsible to apply methodologies and tools to identify and manage the people-side of change (IT systems, process, behaviours) to achieve business result.
Individual contributor, lead a change team and/or oversee change delivery across a portfolio or business area. Common activities include (Business Change Implementation Management)
• Confirmation and alignment of change scope
• Stakeholder identification, analysis, and management
• Change Strategy
• Mobilising leaders
• Communications strategy, planning and execution
• Training design and delivery
• Engaging the business on their implementation and adoption requirements
• Change Planning and monitoring
PHEA(Perform Hydrocarbon and Energy Accounting)
• Ensure program deliverables & goals align with PHEA's vision
• Investment Proposals for new projects/updated scopes
• Ensure the functionalities of the new system/process meet business needs
• Monitors program progress such as awareness regarding Issue Resolution and Risk Management
• Supports execution via program and project reviews
- Looking for techno-functional candidates
- Java/Dot net prior exp
- Solutioning experience mandatory
Location: MBFC / Command Center, Changi Business Park, Singapore
Duration: 12 Months Renewable Contract
Description
- We are looking for highly motivated and experienced individuals to join our client as Application/Production Support Analyst supporting banking systems and applications.
Mandatory Skill(s)
- Degree in Computer Science, Business Information Technology or related disciplines;
- 3-5 years of experience providing support to business systems and applications in banking or financial service sectors;
- Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
- Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
- Good analytical skills with excellent communication;
- Good in understanding internal processes and resolving issues;
- Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment.
Desirable Skill(s)
- Prior experience in the banking industry;
- Experience in application implementation projects in financial institutions would be a great advantage.
Responsibilities
- Perform work in rotational shifts to provide 24/7 on-site or on-call support;
- Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications;
- Responsible for the day-to-day maintenance of the application systems in operation;
- Handle Incident and Problem management;
- Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
- Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
- Involve with onsite and offshore teams across multiple technologies/applications;
- Lead formal and informal Post Event Problem Reviews;
- Actively involved in Continuous improvement of the system such as removal of TOIL, job automation, performance, tuning;
- Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.
What you will do:
- Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat
- Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always
- Growing and nurturing customer relationships on every interaction that results in measurable Customer value
- Documenting necessary account information and offering custom solutions that benefit the customer
- Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balancing customer interests with the interests of company
- Resolving all customer queries and following established problem ticket recording procedures as appropriate
- Gathering relevant information from customers as required and updating it accurately to facilitate the decision process
What you need to have:
- Any graduate with demonstrable experience of 2-4 years
- Needs proactiveness and anticipation to understand customers problems
- Adaptability to customer's need and requirement
- Should be a problem solver
- Should be a go-getter, with high drive and ownership
- Should have good communication and listening skills
- Should have sound English language skills (written and verbal) with good typing speed
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