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Incident management Jobs in Hyderabad

11+ Incident management Jobs in Hyderabad | Incident management Job openings in Hyderabad

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This IT company is hiring for Incident Management Role

This IT company is hiring for Incident Management Role

Agency job
via Aviation Indeed by Jaya Mishra
Hyderabad
4 - 6 yrs
₹9L - ₹11L / yr
Incident management
Technical support
Tech Support
Only immediate joiners are preferred or those who can join within 15-25 days of NP.

JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.
Read more
Coimbatore, Hyderabad
0 - 2 yrs
₹2L - ₹3L / yr
Operations
Store Management
  • Oversee daily store operations, ensuring everything runs smoothly and efficiently.
  • Manage and lead a team of sales associates, setting goals and providing coaching to ensure targets are met.
  • Maintain high standards of customer service, addressing customer concerns and feedback.
  • Monitor inventory levels, order stock, and manage product displays.
  • Analyze sales data and prepare reports for senior management.
  • Implement promotional activities and sales strategies to drive revenue.



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American digital consulting company

American digital consulting company

Agency job
via Jobdost by Sathish Kumar
Remote, Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Pune, Mumbai, Hyderabad
2 - 8 yrs
Best in industry
WCS
skill iconJava
IBM WebSphere Commerce
J2EE
skill iconHTML/CSS
+5 more

JOB PURPOSE   

A Senior Associate Java WCS Technologist is considered as a senior contributor for complex modules of work by bringing deep core technology expertise and relevant business subject matter expertise to the table.  

JOB RESPONSIBILITIES   

  • Sr. Associate, Technology plays a significant role during the design and implementation of the technological solution for our clients.   
  • A Sr. Associate, Technology is involved in ensuring a quality technical design that satisfies the business requirements of the client.   
  • A Sr. Associate, Technology is often involved in package evaluations and recommendations, communicating the technological details of the project to the business users and workshops with the clients. Sr. Associate, Technology also participates in gathering business requirements and assessing existing architectures and resources.  
  • Sr. Associate, Technology provides leadership to the team by taking responsibility for a specific component or track of the project architecture.  By taking on this level of responsibility, a Sr. Associate, Technology spends more time overseeing the tasks required to implement a solution rather than performing the tasks directly.  This includes planning, estimation, resource management, issue resolution and quality assurance.  A Sr. Associate, Technology is also responsible for coordinating and communicating with the other tracks and disciplines involved in the project.   
  • In performing the essential functions of this role, the work is fast-paced, moderately noisy and team-based.  Additionally, frequent overnight travel is required.  
  • Prepares the technical design of the more complex technology components within the module (one or more of client/web presentation tier, server tier, data access and data model, integration component, package function customization)  
  • Participates in and in some cases drives design reviews of other modules and provides insightful comments to improve the design quality and design conformance to standards  
  • Assists the architect in articulating the pros and cons of using a certain technology stack/package or component or design pattern versus another to the clients and project team and drives selection of technologies, designs to come up with the optimal architecture  
  • Implements slice of application (EAR) and proofs of concept (spike solution) to prove any new technologies or integration scenarios in the module  
  • For package implementations, aids the Architect of the project to perform the gap analysis between business requirements and the package features and design the configuration, customizations, extensions, interfaces required to meet the requirements  
  • Provides innovative solutions to project level technical issues  
  • Critiques a design created by another designer and helps identify design and performance improvements  
  • Interacts with a set of clients (client senior developers and architects) to create technology specifications from business requirements for one of the modules within the project  
  • In some scenarios, collaborates with client developers to design, build, test and deploy the module components and integrate with the rest of the modules  
  • Raises and drives to closure with the client any technical design and implementation issues in the module and also in the interfaces and interactions with other modules  
  • Estimates the implementation and deployment of the module based on design architecture, testing strategy and overall project plan  
  • Assists the architect in coming up with the overall estimates for the project along with any key risks and issues and their mitigation  
  • Reports progress and issues to the Manager in a timely manner. In particular, to relay issues that might impact on quality or the ability to deliver to timescales or estimates  
  • Works with team on the development of standards, processes and procedures related to application security, upgrade management, capacity planning, application deployment, performance monitoring/tuning, and failover and disaster recovery  
  • Mentors the team on the best techniques to debug and troubleshoot design and implementation defects and issues  
  • Shares point of view on technology stack, package and latest technology and business trends in one or more relevant areas (e.g. eCommerce, Content Management).  
  • Documents the technical design using UML, suitable design patterns in the form of technical design narrative, object models, sequence diagrams, collaboration diagrams  

SKILL REQUIREMENTS  

Experience in: J2EE - Application Servers, Java - ORM, Java - Spring Framework, Core  

Java, SQL Development Languages, Java - Web, Presentation Frameworks, Java - Messaging  

Implementation, Java Web Services, Planning/ Execution & Tracking, Scoping and  

Estimating, Data Modeling, High Availability and Failover Applications, High Throughput / Transaction Application, Logical Architecture Design, OOAD and UML, Package / Vendor Selection, Performance / Capacity Planning, Application, Security.  

Ability to abstract detail into larger (repeatable) patterns, familiarity with user centered analysis and evaluation techniques   

Understanding of the project life cycle process to effectively be able to manage a sub- 

  

Business Knowledge:  Domain experience on Enterprise data warehouse would be a plus.  

  

Personal Attributes: a. Strong and innovative approach to problem solving and finding solutions b. Excellent communicator (written and verbal, formal and informal) c. Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution d. Ability to multi-task under pressure and work independently with minimal supervision. e. Ability to prioritize when under pressure  

EXPERIENCE   

2-8 years  

EDUCATION  

Full Time Bachelor’s / Master’s degree (Science or Engineering preferred)  

Read more
Tata Consultancy Services
Agency job
via Risk Resources LLP hyd by Jhansi Padiy
Chennai, Bengaluru (Bangalore), Hyderabad, Pune, Delhi
3.5 - 10 yrs
₹6L - ₹25L / yr
Google Cloud Platform (GCP)
bigquery
Data flow
Cloud Storage

GCP Data Engineer Job Description

A GCP Data Engineer is responsible for designing, building, and maintaining data pipelines, architectures, and systems on Google Cloud Platform (GCP). Here's a breakdown of the job:


Key Responsibilities

- Data Pipeline Development: Design and develop data pipelines using GCP services like Dataflow, BigQuery, and Cloud Pub/Sub.

- Data Architecture: Design and implement data architectures to meet business requirements.

- Data Processing: Process and analyze large datasets using GCP services like BigQuery and Cloud Dataflow.

- Data Integration: Integrate data from various sources using GCP services like Cloud Data Fusion and Cloud Pub/Sub.

- Data Quality: Ensure data quality and integrity by implementing data validation and data cleansing processes.


Essential Skills

- GCP Services: Strong understanding of GCP services like BigQuery, Cloud Dataflow, Cloud Pub/Sub, and Cloud Storage.

- Data Engineering: Experience with data engineering concepts, including data pipelines, data warehousing, and data integration.

- Programming Languages: Proficiency in programming languages like Python, Java, or Scala.

- Data Processing: Knowledge of data processing frameworks like Apache Beam and Apache Spark.

- Data Analysis: Understanding of data analysis concepts and tools like SQL and data visualization.

Read more
Ace Online

at Ace Online

2 recruiters
Suchandni Verma
Posted by Suchandni Verma
Hyderabad
4 - 12 yrs
₹10L - ₹30L / yr
skill iconJava
skill iconJavascript
Automation
Test Automation (QA)

Job Summary:

A Project Manager is responsible for planning, executing, and closing projects while ensuring they meet their objectives, are completed on time, within scope, and within budget. They lead cross-functional teams, communicate with stakeholders, and manage project risks.

Key Responsibilities:

Project Planning:

Define project scope, goals, and deliverables.

Develop a detailed project plan, including schedules, budgets, and resource allocation.

Create a project timeline and set milestones.

Team Leadership:

Assemble project teams and assign responsibilities.

Provide clear direction and motivation to team members.

Foster collaboration and effective communication among team members.

Resource Management:

Allocate and manage project resources, including personnel, equipment, and materials.

Monitor resource utilization and adjust as needed to meet project goals.

Risk Management:

Identify potential project risks and develop risk mitigation strategies.

Proactively address issues that may impact project success.

Budget Management:

Create and manage the project budget.

Monitor project expenditures and ensure they stay within budget constraints.

Quality Control:

Establish and monitor project quality standards.

Conduct regular quality assessments and take corrective actions as needed.

Communication:

Maintain open and clear communication with stakeholders, team members, and project sponsors.

Provide regular project status updates and reports.

Documentation:

Maintain accurate project documentation, including project plans, schedules, and reports.

Ensure all project documentation is organized and easily accessible.

Change Management:

Handle changes to project scope or requirements and assess their impact on the project.

Seek approvals for changes when necessary.

Project Closure:

Ensure all project deliverables are met and approved.

Conduct a project post-mortem to evaluate the project's success and identify areas for improvement.

 

Regards, 

HR Team 

ACE Online 

Read more
Wellness 360 Technologies

at Wellness 360 Technologies

1 video
1 recruiter
Amit Chaudhary
Posted by Amit Chaudhary
Gachibowli Hyderabad
1 - 2 yrs
₹3L - ₹4L / yr
Tech Support
Customer Support
Product Management
Product support
SQL
+3 more

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.


Job Responsibilities:


  • Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
  • A certain degree of creativity, latitude, and problem- solving is required
  • Coordinate with cross-functional teams to achieve the
  • highest level of customer satisfaction.
  • Streamline and expedite operational tasks, including inbound and outbound marketing.
  • Follow communication procedures, guidelines, and policies.


REQUIREMENTS


  • Experience of 1 year in customer service role handling customer support/technical queries.
  • Excellent oral and written communication and people interaction skills.
  • Hands-on experience with ticketing software like Freshdesk/Freshchat.
  • Good analytical skills with active listening and attention to detail.
  • Ability to multi-task, prioritize and manage time effectively.
  • Work independently and own the raised matter till closure.
  • Work experience in SAAS companies is an added advantage 
Read more
Validus Techfin Solutions
Sura  Mukkavilli
Posted by Sura Mukkavilli
Hyderabad
4 - 20 yrs
Best in industry
skill iconPostgreSQL
ETL
Informatica
Data Warehouse (DWH)

 

Create and maintain database tables, views, indexes, and triggers.

Implement and maintain database code in the form of stored procedures, scripts, queries, views, triggers, etc.

Develop and maintain high-quality stored procedures.

Write low cost, high-quality database queries and code while maintaining data quality, privacy, and security

Profile databases, measure database performance and troubleshoot complex database issues, and IO bottlenecks.

Optimize database queries and ensure table locking/deadlocks happen in production.

Optimize large, complicated SQL statements & Stored Procedures.

Cost optimization of Amazon instances using databases.

Knowledge of database design principles, query optimization, index management, integrity checks, statistics and isolation levels

Knowledge of message queuing, indexing, and high-performance data concept

Knowledge of JSON and PostgreSQL support for JSON.

Good Grasp of ETL concepts

Work with front-end developers to define simple yet powerful APIs

Work with DBAs to ensure the efficiency of database code, integrity of data structures and quality of data content.

Coordinate with product managers and leadership teams to build effective database objects

Excellent verbal and written communication skills

Good attitude towards work and flexibility

Ability and willingness to handle multiple tasks in a fast-paced environment

Ability to evaluate alternative solutions and/or workarounds

 

Read more
wipro
Agency job
via Skillathon by Abhijit Choudhary
Remote, Bengaluru (Bangalore), Chennai, Hyderabad
10 - 15 yrs
₹10L - ₹25L / yr
SQL server
SQL
MS SQLServer
Microsoft SQL Server DBA
Communication Skills
+4 more

10+ years of experience in SQL Server Administration

Should be hands on

Able to handle customer communication and expectation management

Proactively plan and implement the project/support activities

Focus on continuous improvements
Must have experience in managing team of SQL Server DBAs
should have good customer and client management skills
should have good communication skills

 

Read more
Aqua Security

at Aqua Security

4 recruiters
Rajeshwari
Posted by Rajeshwari
Hyderabad
5 - 9 yrs
Best in industry
skill iconReact.js
skill iconVue.js
Angular
skill iconJavascript
skill iconHTML/CSS
+8 more

We are looking for a talented Frontend Engineer to join our scrum team, in charge of developing Aqua's management console - a multi-component system with many responsibilities, performing various background jobs and large-scale data processing; supplying REST APIs, a web based UI and more.

In this role, you will take part in further development of our management console, building visually appealing UI for our Cloud Native security solution. You will be translating UI/UX design wireframes to actual code that will produce visual elements of the application.

At Aqua, you will not be writing code for in-house applications. You will be writing code for large technology companies, banks, government agencies and multi-national chains.

Aqua Security enables enterprises to secure their container-based and cloud-native applications from development to production, accelerating container adoption, and bridging the gap between DevOps and IT security.

We are building a state-of-the-art security platform for large enterprises in the exciting and innovative new field of software containers. Our systems are deployed on thousands of customer servers around the world. A distributed system to watch over distributed systems!

Our product is composed of multiple components, mostly installed on-premise in our customer's cloud environments, but also has SaaS components, plugins for various CI/CD systems and many more. Almost everything runs inside containers. It is written in Go - an exciting new language from Google, and heavily depends on free software/open source components. Our web UI is currently written in VueJS. We are primarily a Linux company, but our software also supports Windows and Mac. Our R&D team is comprised of both young and experienced developers who love what they do. We are using cutting-edge technologies in an environment that encourages new ideas and experimentation.

Requirements: 

  • Track record of delivering various features in large-scale applications or core systems with at least 5 years of experience. If you've written UI code in big data applications handling multitudes of data or real-time events, you're in.
  • Experience writing multi-component systems or micro-services, with architectures requiring efficient inter-application communication.
  • Experience writing UI code in a high-level language such as Angular, Vue, or React etc. If you're already writing Vue code, that's a big plus.
  • Proficient with HTML, CSS, JavaScript to make ensure a superior customer experience. If you dealt with asynchronous processing, partial page refresh or DOM traversal and manipulation, you are in!
  • Experience with CSS pre-processor such as: SaSS or Less- a must 
  • Familiarity with a state management library like: Vuex, Redux - a must
  • Experience with Quasar framework – an advantage  
  • Experience with Webpack – an advantage   
  • Experience with container platforms and orchestrators such as Docker, Kubernetes and OpenShift is a plus. If you can name one way in which a container is different than a regular process, you're golden.
  • Are you a free software/open source nerd? Do you maintain open-source projects? Are you a Hacker News reader? well do we have the job for you!
  • Sindhuri Lanka Lanka was given a GO!
 
Read more
company logo
Hyderabad
3 - 5 yrs
₹4L - ₹6.5L / yr
Shopify
skill iconPHP
skill iconJavascript
skill iconHTML/CSS
Position : Shopify Developer 
 
Location : Hyderabad , TG 
 
Full Time 
 
Required Experience, Skills and Qualifications:
• Minimum 3-5 years of experience as a Shopify Developer. • Experience of HTML5, PHP, CSS3 and JavaScript (jQuery) 
• Strong UI/UX skill and understanding of Usability. • Able to prepare codes that validates and follows industry coding style standards • Experience with cross- browser, platform and device manual/automation testing • Excellent communication skills, both verbal and written • Work collaboratively with a team and be an active team player • Has good debugging and problem solving skills • Has a professional approach and coordinates the work between various cross functional departments. • Be proactive in searching out new global trends, getting management approval and initiating development.
Read more
Aviso Inc

at Aviso Inc

1 video
11 recruiters
Manas Chaliha
Posted by Manas Chaliha
Hyderabad, Bengaluru (Bangalore)
3 - 7 yrs
₹10L - ₹15L / yr
Salesforce development
Implementation
Customer Relationship Management (CRM)

With our industry leading sales performance platform fueled by data science and predictive insights, Aviso empowers enterprises to accelerate their sales, optimize their sales performance and exceed their revenue goals. With a proven track record of building high growth and highly successful technology companies, our team is completely focused on solving complex sales challenges and ensuring customer success.

We have a lot of drive, smarts, and a ton of passion for what we do. The Customer Success Program/implementation Manager role is responsible for the ultimate success of Aviso’s enterprise customers from start-to-finish.

Reporting to the VP of Customer Success, you will be working to ensure that customers are delighted with Aviso solutions. The ideal candidate can understand our customers, their needs, their business processes, and their challenges, and is capable of guiding them through the process to implement and adopt Aviso.

This is the job for you if...

  • You’re fanatical about customer success and tenacious at driving long-term customer value.
  • You have impressive verbal and written communication skills
  • You have strong interpersonal skills with an ability to excel in a team oriented atmosphere
  • You have tremendous work ethic with a passion for results
  • You have an exceptional level of drive and dedication coupled with a positive attitude
  • You have the ability to understand customer requirements and identify business challenges for Aviso to solve

This is what you’ll do...

  • Act as a primary point of contact for our enterprise customers and the operational aspects of the projects
  • Lead regular status meetings with project team, customers, sponsors, and stakeholders
  • Have a strong focus on overall customer success and delivering successful customer outcomes
  • Scope out project engagements and formalize this scope in a Statement of Work
  • Monitor and manage project financials, scope, and schedule to ensure that project stay on track for assigned customer projects
  • Create documentation to meet customers new ways of working and facilitate change management and training initiatives
  • Assist in development of methodology and possessing the ability to assess risks in process, people or technology to adjust project plans and address accordingly
  • Design and lead implementations leveraging an in ­depth knowledge of Aviso implementation best practices, Aviso API architecture and Aviso integration capabilities
  • Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint.

What we’re really looking for...

  • Proven track record of managing programs, projects, deadlines, and scope in SaaS
  • Ability to work with the sales team on scoping and sizing for new project proposals and post-sales for existing customers
  • Ability to work with the marketing and sales team in assisting with pre-sales activities e.g. demos, best practice sharing
  • Exemplary and proactive communication skills (verbal and written)
  • Ability to build and maintain lasting customer relationships
  • Continuously seeking new ways to improve existing project management processes to strengthen the Aviso delivery methodology
  • Ability to work in a fast-paced environment
  • Experience with Project Management tools and methodologies
  • Strong collaboration and relationship management skills
  • Tech oriented and understands market trends, particularly with enterprise software
  • Understanding of sales processes and hands on familiarity with salesforce.com
  • Demonstrated leadership abilities to lead business discussions with customers, gather requirements and architect the value of our solution and the best practices to implement it
  • Experience at Big Five consulting firm as a senior consultant or manager highly desirable
  • Bachelors of Science in Computer Science or in Business preferred
  • 5+ years of experience in implementation of business applications, including in a Change Management role,with preferably 1 year in a startup.

If you are interested in being a part of something extraordinary, take pride in initiating meaningful relationships with and delighting customers, and like working alongside smart and ambitious people, then this is the role for you.

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