11+ Incident management Jobs in Hyderabad | Incident management Job openings in Hyderabad
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JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.
What you'll do:
· Perform complex application programming activities with an emphasis on mobile development: Node.js, TypeScript, JavaScript, RESTful APIs and related backend frameworks
· Assist in the definition of system architecture and detailed solution design that are scalable and extensible
· Collaborate with Product Owners, Designers, and other engineers on different permutations to find the best solution possible
· Own the quality of code and do your own testing. Write unit test and improve test coverage.
· Deliver amazing solutions to production that knock everyone’s socks off
· Mentor junior developers on the team
What we’re looking for:
· Amazing technical instincts. You know how to evaluate and choose the right technology and approach for the job. You have stories you could share about what problem you thought you were solving at first, but through testing and iteration, came to solve a much bigger and better problem that resulted in positive outcomes all-around.
· A love for learning. Technology is continually evolving around us, and you want to keep up to date to ensure we are using the right tech at the right time.
· A love for working in ambiguity—and making sense of it. You can take in a lot of disparate information and find common themes, recommend clear paths forward and iterate along the way. You don’t form an opinion and sell it as if it’s gospel; this is all about being flexible, agile, dependable, and responsive in the face of many moving parts.
· Confidence, not ego. You have an ability to collaborate with others and see all sides of the coin to come to the best solution for everyone.
· Flexible and willing to accept change in priorities, as necessary
· Demonstrable passion for technology (e.g., personal projects, open-source involvement)
· Enthusiastic embrace of DevOps culture and collaborative software engineering
· Ability and desire to work in a dynamic, fast paced, and agile team environment
· Enthusiasm for cloud computing platforms such as AWS or Azure
Basic Qualifications:
· Minimum B.S. / M.S. Computer Science or related discipline from accredited college or University
· At least 4 years of experience designing, developing, and delivering backend applications with Node.js, TypeScript
· At least 2 years of experience building internet facing services
· At least 2 years of experience with AWS and/or OpenShift
· Exposure to some of the following concepts: object-oriented programming, software engineering techniques, quality engineering, parallel programming, databases, etc.
· Experience integrating APIs with front-end and/or mobile-specific frameworks
· Proficiency in building and consuming RESTful APIs
· Ability to manage multiple tasks and consistently meet established timelines
· Strong collaboration skills
· Excellent written and verbal communications skills
Preferred Qualifications:
· Experience with Apache Cordova framework
- Demonstrable knowledge of native coding background in iOS, Android
· Experience developing and deploying applications within Kubernetes based containers
Experience in Agile and SCRUM development techniques
Qualifications & Experience: -
- Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience).
- 2+ years providing customer-facing technical support (ITOM applications).
- Good Communication Skills.
To be successful in this role, we need someone who has:
- Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell.
- Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
- Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
- Strong troubleshooting/root cause isolation skills
- Demonstrated creative problem-solving approach and strong analytical skills
- Must be proficient with analyzing log files and standard debugging concepts.
- Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
- Excellent communication skills (verbal and written).
Preferred: -
- Solid understanding of object-oriented programming skills (Java strongly preferred)
- A fundamental understanding of ITOM, CMDB and ITIL business process.
- Experience providing web development support is highly desirable.
- Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping).
- Understanding of JavaScript or any other scripting language with logical approach for given problem statement.
- Previous experience in software development(or) software consulting.
- Experience supporting and troubleshooting infrastructure level issues.

Job Description
Job Title: Data Engineer
Location: Hyderabad, India
Job Type: Full Time
Experience: 5 – 8 Years
Working Model: On-Site (No remote or work-from-home options available)
Work Schedule: Mountain Time Zone (3:00 PM to 11:00 PM IST)
Role Overview
The Data Engineer will be responsible for designing and implementing scalable backend systems, leveraging Python and PySpark to build high-performance solutions. The role requires a proactive and detail-orientated individual who can solve complex data engineering challenges while collaborating with cross-functional teams to deliver quality results.
Key Responsibilities
- Develop and maintain backend systems using Python and PySpark.
- Optimise and enhance system performance for large-scale data processing.
- Collaborate with cross-functional teams to define requirements and deliver solutions.
- Debug, troubleshoot, and resolve system issues and bottlenecks.
- Follow coding best practices to ensure code quality and maintainability.
- Utilise tools like Palantir Foundry for data management workflows (good to have).
Qualifications
- Strong proficiency in Python backend development.
- Hands-on experience with PySpark for data engineering.
- Excellent problem-solving skills and attention to detail.
- Good communication skills for effective team collaboration.
- Experience with Palantir Foundry or similar platforms is a plus.
Preferred Skills
- Experience with large-scale data processing and pipeline development.
- Familiarity with agile methodologies and development tools.
- Ability to optimise and streamline backend processes effectively.
Job Description:
We are seeking a motivated DevOps intern to join our team. The intern will be responsible for deploying and maintaining applications in AWS and Azure cloud environments, as well as on client local machines when required. The intern will troubleshoot any deployment issues and ensure the high availability of the applications.
Responsibilities:
- Deploy and maintain applications in AWS and Azure cloud environments
- Deploy applications on client local machines when needed
- Troubleshoot deployment issues and ensure high availability of applications
- Collaborate with development teams to improve deployment processes
- Monitor system performance and implement optimizations
- Implement and maintain CI/CD pipelines
- Assist in implementing security best practices
Requirements:
- Currently pursuing a degree in Computer Science, Engineering, or related field
- Knowledge of cloud computing platforms (AWS, Azure)
- Familiarity with containerization technologies (Docker, Kubernetes)
- Basic understanding of networking principles
- Strong problem-solving skills
- Excellent communication skills
Nice to Have:
- Familiarity with configuration management tools (e.g., Ansible, Chef, Puppet)
- Familiarity with monitoring and logging tools (e.g., Prometheus, ELK stack)
- Understanding of security best practices in cloud environments
Benefits:
- Hands-on experience with cutting-edge technologies.
- Opportunity to work on exciting AI and LLM projects


We have urgent requirement of Data Engineer/Sr Data Engineer for reputed MNC company.
Exp: 4-9yrs
Location: Pune/Bangalore/Hyderabad
Skills: We need candidate either Python AWS or Pyspark AWS or Spark Scala
This innovative startup offers ready to drink alcoholic beverages for the global Indian. They are disrupting a $35bn market by offering consumers more choice, better packaging and an aspirational experience. The company is on track to be sold in more than 1000 outlets by the end of the year, and has raised a seed round of ~ $500mn from well known VCs and founders including First Cheque, Letsventure and Bhavish Agarwal.
The company was founded by an IIT Bombay alum who has more than a decade of experience in established global FMCG companies like P&G, as well as startups like Ola and FoodPanda.
As a City Head, you will be responsible for strategizing and driving the city sales process and ensuring increase in the business for the company.
What you will do:
- Managing and driving the sales in the assigned city and also ensuring the expansion of sales in HORECA and retail
- Ensuring the city's revenue growth with P&L responsibilities
- Strategizing and implementing a sales management process to identify and prioritize key customers and prospects
- Developing and maintaining long-term professional relationships with existing customers
- Identifying and acquiring new customers through professional networking
- Working closely with internal stakeholders such as various divisions as well as external stakeholders such as customers
- Managing and guiding a team of sales experts in the assigned city and thus driving sales through them
- Updating and educating the team on various products of the company regularly
- Laying down the sales planning roadmap and ensuring the execution of the same
- Monitoring the sales team performance and also motivating them to meet or exceed sales target
- Maintaining, updating relevant sales data and reporting the same to the management in regular intervals
- Monitoring customer feedback regularly and accordingly working on the same and also handling escalations, if any
Desired Candidate Profile
What you need to have:- Graduation is a must. MBA is desirable
- Relevant work experience of 7 – 10 years in sales and also proven work experience of managing a team and sales in an assigned city
- Excellent communication, listening and negotiation skills
- Excellent networking skills with a positive approach towards achieving set goals
- Exceptional management, customer-service, leadership and organizational skills
- Proficiency in MS Office Suite

2 Hands-on experience in Desktop application development using C++ with QT framework:
3 Knowledge of C++ with QT User Interface, Data Structures, Algorithms:
4 Able to do debugging desktop applications using QT:
5 Thorough knowledge of the standard library, STL containers, Data Structures and algorithms:
6 Knowledge of the latest C++11,C++14,C++17 standard:
7 Familiarity with various tools such as GIT, Jenkins, JIRA:
8 Working in cross platform Windows, Mac and Linux:
9 Experience of API and 3rd party library integration in C++:
10 Experience working with version control systems (Git) and build servers, Application’s build process and build automation:
11 Knowledge of best practise solutions for monitoring live systems:
• Total of 4+ years of experience in development, architecting/designing and implementing Software solutions for enterprises.
• Must have strong programming experience in either Python or Java/J2EE.
• Minimum of 4+ year’s experience working with various Cloud platforms preferably Google Cloud Platform.
• Experience in Architecting and Designing solutions leveraging Google Cloud products such as Cloud BigQuery, Cloud DataFlow, Cloud Pub/Sub, Cloud BigTable and Tensorflow will be highly preferred.
• Presentation skills with a high degree of comfort speaking with management and developers
• The ability to work in a fast-paced, work environment
• Excellent communication, listening, and influencing skills
RESPONSIBILITIES:
• Lead teams to implement and deliver software solutions for Enterprises by understanding their requirements.
• Communicate efficiently and document the Architectural/Design decisions to customer stakeholders/subject matter experts.
• Opportunity to learn new products quickly and rapidly comprehend new technical areas – technical/functional and apply detailed and critical thinking to customer solutions.
• Implementing and optimizing cloud solutions for customers.
• Migration of Workloads from on-prem/other public clouds to Google Cloud Platform.
• Provide solutions to team members for complex scenarios.
• Promote good design and programming practices with various teams and subject matter experts.
• Ability to work on any product on the Google cloud platform.
• Must be hands-on and be able to write code as required.
• Ability to lead junior engineers and conduct code reviews
QUALIFICATION:
• Minimum B.Tech/B.E Engineering graduate

