2+ Incident management Jobs in Hyderabad | Incident management Job openings in Hyderabad
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Hyderabad
12 - 14 yrs
₹29L - ₹38L / yr
Amazon Web Services (AWS)DevOps
Terraform
Troubleshooting
Amazon VPC
+16 more
REVIEW CRITERIA:
MANDATORY:
- Strong Hands-On AWS Cloud Engineering / DevOps Profile
- Mandatory (Experience 1): Must have 12+ years of experience in AWS Cloud Engineering / Cloud Operations / Application Support
- Mandatory (Experience 2): Must have strong hands-on experience supporting AWS production environments (EC2, VPC, IAM, S3, ALB, CloudWatch)
- Mandatory (Infrastructure as a code): Must have hands-on Infrastructure as Code experience using Terraform in production environments
- Mandatory (AWS Networking): Strong understanding of AWS networking and connectivity (VPC design, routing, NAT, load balancers, hybrid connectivity basics)
- Mandatory (Cost Optimization): Exposure to cost optimization and usage tracking in AWS environments
- Mandatory (Core Skills): Experience handling monitoring, alerts, incident management, and root cause analysis
- Mandatory (Soft Skills): Strong communication skills and stakeholder coordination skills
ROLE & RESPONSIBILITIES:
We are looking for a hands-on AWS Cloud Engineer to support day-to-day cloud operations, automation, and reliability of AWS environments. This role works closely with the Cloud Operations Lead, DevOps, Security, and Application teams to ensure stable, secure, and cost-effective cloud platforms.
KEY RESPONSIBILITIES:
- Operate and support AWS production environments across multiple accounts
- Manage infrastructure using Terraform and support CI/CD pipelines
- Support Amazon EKS clusters, upgrades, scaling, and troubleshooting
- Build and manage Docker images and push to Amazon ECR
- Monitor systems using CloudWatch and third-party tools; respond to incidents
- Support AWS networking (VPCs, NAT, Transit Gateway, VPN/DX)
- Assist with cost optimization, tagging, and governance standards
- Automate operational tasks using Python, Lambda, and Systems Manager
IDEAL CANDIDATE:
- Strong hands-on AWS experience (EC2, VPC, IAM, S3, ALB, CloudWatch)
- Experience with Terraform and Git-based workflows
- Hands-on experience with Kubernetes / EKS
- Experience with CI/CD tools (GitHub Actions, Jenkins, etc.)
- Scripting experience in Python or Bash
- Understanding of monitoring, incident management, and cloud security basics
NICE TO HAVE:
- AWS Associate-level certifications
- Experience with Karpenter, Prometheus, New Relic
- Exposure to FinOps and cost optimization practices
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Hyderabad
4 - 6 yrs
₹9L - ₹11L / yr
Incident management
Technical support
Tech Support
Only immediate joiners are preferred or those who can join within 15-25 days of NP.
JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.
JOB SCOPE
o Lead the incident management process and team involved in resolving the
incident.
o Responding to Sev1 incident, identifying the cause, and initiating the
incident management process.
o Working with delivery teams to prioritizing incidents according to their
urgency and influence on the business.
o Creating knowledgebase that outline incident protocols such as how to
handle cybersecurity threats or how to correct server failures.
o Collaborating with the various teams to ensure that all protocols are
diligently followed.
o Reporting on incident, problem, change, service request issues and
escalating to ensure they are closed ON TIME while ensuring recurring ones
are addressed.
o Adjusting the incident management process as required to ensure its
effectiveness.
o Creating the RCA with help of the delivery teams and ensure that it’s
presented within said time and also ensuring continuous improvement in
SLA, TAT, count etc
o Communicating with upper management if major issues are found in the IT
system.
o Will be the owner of the Unified Helpdesk application and should have the
capability to enhance the process, tool further as the need arises.
• REQUIREMENTS
o Bachelor's degree in information technology, engineering, or a related field.
o At least 5+ years of experience working in IT service management, or a
similar role.
o Strong knowledge of IT service management software including ITIL and
COBIT.
o Experience working with IT systems and software such as Manage Now,
Fresh Service, Tivoli, SolarWinds, Nagios XI, etc
o Solid scripting knowledge in languages, such as Shell, SQL, Java, C++ etc.
o Excellent managerial skills and ability to collaborate with team members.
o Ability to analyse a high volume of technical data and work in a fast-paced
environment.
o Strong problem solving, analytical, and time management skills.
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