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Customer Support Executive – Medica Ultimate Software

Company: OneSpider Technologies LLP

Location: Lower Parel (East), Mumbai (10 Mins Walking From Station)

Job Type: Full-time, On-site

Working Days: Monday to Saturday, 10.00 am To 07.00 pm

Role Overview

We are looking for a Customer Support Executive to assist our existing customers who use Medica Ultimate, our complete business management software.

The ideal candidate should have a good understanding of accounting and GST, strong communication skills, and a customer-focused approach.

The role involves resolving customer queries, providing software training, and ensuring smooth usage of the software. All support will be provided online through remote tools such as AnyDesk or UltraViewer.

Key Responsibilities

• Provide prompt and effective support to customers over the phone and through remote access.
• Resolve issues related to billing, accounting, GST, and software usage.
• Conduct online training sessions for customers on Medica Ultimate features.
• Record and track all customer interactions to ensure timely resolution.
• Coordinate with the internal technical team for escalated cases.
• Maintain professionalism and ensure high levels of customer satisfaction.

Desired Candidate Profile

Education:

• Commerce (B.Com, BAF, BMS, BBA, BBI, M.Com) graduates preferred.
• 12th (Commerce) candidates with customer support experience may also apply.

Experience:

• 0 to 1 year of experience in customer support, accounting, or software support.
• Freshers with good accounting and GST knowledge are welcome.

Skills Required:

• Basic knowledge of accounting, billing, and GST.
• Familiarity with remote access tools like AnyDesk or UltraViewer.
• Good computer skills and proficiency in MS Office.
• Strong communication and problem-solving abilities.
• Patience and a customer-oriented attitude.

Why Join OneSpider Technologies LLP

• Opportunity to build your career in customer support and software training.
• Hands-on experience with business management software used by real clients.
• Supportive and growth-oriented work environment.

Apply Now!

JOB DESCRIPTION :

We're looking for a proactive individual to navigate the complexities of tax and optimize our tax strategies.

Job description:

1. Managing and maintaining financial records, including general ledger accounts and financial statements.

2. Reviewing financial documents and transactions to ensure accuracy and compliance.

3. Reviewing and processing vendor invoices with an accurate booking of TDS/GST

4. Assisting in stock audits

5. Providing timely financial information to support decision-making processes

Skills Set Required:

1. Good technical knowledge in tax and accounting.

2. Strong understanding of accounting principles, practices and procedures.

3. Proficiency in Microsoft Office Suite (Outlook, Excel, Word).

4. Excellent analytical and problem-solving skills.

5. Effective communication and interpersonal skills.

Working Days -Time

Recruiter Instructions

Complete Address

Bachelor's degree in Finance, Accounting, or related field.(BCOM)

2-4 years of relevant experience in tax compliance.