Senior Executive Billing- Cash Application @ Mumbai

Responsibilities of a Senior Software Engineer (Backend):

• You will be a guide in the entire application lifecycle including research, design, development, testing (dev owns quality), along with continuous deployment and delivery
• Lead design with a major focus on best user experience, performance, scalability and future expansion
• You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills to bring in continuous improvements and implement best practices.
• You will apply the latest technology thinking from our tech radar, adopt best design practices to solve complex problems and ensure our product is the best in usability.
• You will work directly with the CEO and the cross functional product teams, align on the needs of the products and operations.
• You will analyze business, technology challenges and suggest solutions
• Build an “Awesome” team

This opportunity is for you if,

• You have 4-6 Years of work experience in building highly-interactive applications using Java, Spring MVC, Spring JMS, Spring JDBC, Spring IOC, Spring Boot, MySQL, MiBatis, ReactJS, Java Script, jQuery, AWS, JMS and have knowledge on wide range of web technologies, tools and Frameworks.
• You have experience in working with Restful webservices
• You have strong knowledge and understanding of design patterns and domain driven design
• You understand fundamental design principles behind building scalable, resilient, and maintainable applications 
• You have functional knowledge of inclusive design: accessibility, and related tooling
• You have consumer web development experience for high-traffic, public facing web applications
• You have knack for writing clean, readable, re-usable code
• You have good knowledge on TDD and CI/CD practices.
• You have experience in managing and publishing releases using Git branching and tools like NPM and YARN.
• You have penchant for learning
• You are a great analytical & logical thinker and someone who loves solving problems
• You are passionate, energetic, enthusiastic and a go-getter
• You are “ FUN @ Work “

Looking for a candidate who can join us immediately and would like to hire a individual contributor and also can adapt as a team-player.

What we are looking for:

• Hands-on experience with key development technologies including Java, J2E, Springboot, React, HTML/CSS/Javascript. Others such as Python, Angular would be beneficial.
• Knowledge of databases, integration architectures/patterns and data modelling essential.
• API best practices, application servers, cloud services (especially AWS) and code quality/secure development all essential. Generative AI knowledge is a must.
• Experience of DevOps, CI/CD and source control tools and best practices required.
• Able to work collaboratively to create POCs and provide technical recommendations for solutions to problems with supporting evidence.
• Excellent written and verbal communication skills needed to effectively collaborate with cross functional teams.
• Prior experience with SCRUM/Agile methodologies with enterprise-level application development projects with the Ability to balance business priorities with technical requirements and manage multiple tasks under tight deadlines.

Responsibilities:

• Be a strong individual contributor in all aspects of software development lifecycle following agile methodologies (Analyze, design, develop, test, debug, and deploy phases of development projects) to deliver high quality solutions that meet business requirements.
• Experience in working with multiple application environments, and support business continuity across multiple geographic regions inclusive of Implementing DevOps culture, and use of tools to ensure Continuous Integration and Continuous Delivery for application deployment and adhering to S&P security requirements for vulnerability remediation.
• Perform reviews and integration testing to assure code quality and security standards are met. 
• Support the user base, assisting with tracking down issues and analyzing feedback to identify product improvements; Gather information and feedback from end users to understand and develop project requirements.
• Understand and commit to the culture of S&P Global: the vision, purpose, and values of the organization. 

Expert knowledge of & experience with development language with PHP/Node.JS, Java.

• Create & manage the team.

• Excellent Development Knowledge in Website, web-application, web-tools

• Good in handling both Frontend and backend Development

• An excitement for detail-oriented work and high-quality finishing

• Excellent attention to detail and problem solving capabilities

• Ability to clearly communicate and explain complex concepts effectively

• A passion for app development and a start-up style work environment

• Expert knowledge of latest versions programming language as PHP, Java, JavaScript with respective to Database support.

• Experience in handling API Keys and access controls

• Knowledge of server systems is advantageous.

Additional Advantage Profile:

• Development Experience in Market Research Industry

• Have survey panel knowledge

• Knowledge in APIs, Survey routing or end page redirects

Key Skills

• Web Technologies

• Java script | HTML/CSS

• Application Design

• API

• Web Development

Job Responsibilities:

Section 1 -

- Responsible for managing and providing L1 support to Build, design, deploy and maintain the implementation of Cloud solutions on AWS.
- Implement, deploy and maintain development, staging & production environments on AWS.
- Familiar with serverless architecture and services on AWS like Lambda, Fargate, EBS, Glue, etc.
- Understanding of Infra as a code and familiar with related tools like Terraform, Ansible Cloudformation etc.

Section 2 -

- Managing the Windows and Linux machines, Kubernetes, Git, etc.
- Responsible for L1 management of Servers, Networks, Containers, Storage, and Databases services on AWS.

Section 3 -

- Timely monitoring of production workload alerts and quick addressing the issues
- Responsible for monitoring and maintaining the Backup and DR process.

Section 4 -

- Responsible for documenting the process.
- Responsible for leading cloud implementation projects with end-to-end execution.

Qualifications: Bachelors of Engineering / MCA Preferably with AWS, Cloud certification

Skills & Competencies

- Linux and Windows servers management and troubleshooting.

- AWS services experience on CloudFormation, EC2, RDS, VPC, EKS, ECS, Redshift, Glue, etc. - AWS EKS

- Kubernetes and containers knowledge

- Understanding of setting up AWS Messaging, streaming and queuing Services(MSK, Kinesis, SQS, SNS, MQ)

- Understanding of serverless architecture. - High understanding of Networking concepts

- High understanding of Serverless architecture concept - Managing to monitor and alerting systems

- Sound knowledge of Database concepts like Dataware house, Data Lake, and ETL jobs

- Good Project management skills

- Documentation skills

- Backup, and DR understanding

Soft Skills - Project management, Process Documentation

Ideal Candidate:

- AWS certification with between 2-4 years of experience with certification and project execution experience.

- Someone who is interested in building sustainable cloud architecture with automation on AWS.

- Someone who is interested in learning and being challenged on a day-to-day basis.

- Someone who can take ownership of the tasks and is willing to take the necessary action to get it done.

- Someone who is curious to analyze and solve complex problems.

- Someone who is honest with their quality of work and is comfortable with taking ownership of their success and failure, both.

Behavioral Traits

- We are looking for someone who is interested to be part of creativity and the innovation-based environment with other team members.

- We are looking for someone who understands the idea/importance of teamwork and individual ownership at the same time.

- We are looking for someone who can debate logically, respectfully disagree, and can admit if proven wrong and who can learn from their mistakes and grow quickly

Hello,

Greetings for the day !!!

Tridat Technologies is hiring "Customer Success Associate" for one of the Bangalore based Data Science Product Company !!!

Position: Customer Success Associate

Why Work with Us:

· Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.

· Shape-Up your career by working with young and supportive teams and peers!

· Innovation and Creativity is all that matters!

· Experience and understand the various aspects of the video marketing industry.

· Friendly Policies, good competitive salaries, team outings and what not!

Job Description:

• We’re looking for extremely proactive people with a learning and adaptive attitude, who possess a distinctive ability to initiate and hold conversations with our customers/clients.
• This role is a part of our Customer Success Team which is focused on providing the best product experience to the organisation customers.
• You will be responsible for supporting users via email, chat & phone to help them resolve any issues they encounter with our platform.
•  

Job Responsibilities:

· Having a proactive customer support approach

· Testing product features as assigned

· Build & strengthen customer relationships

· Manage incoming chats, emails and handle appropriate follow-up calls and emails

· Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction

· Demonstrate the value of the platform to our customers every day by providing amazing customer support

· Maintain existing customer success metrics and data as directed

Job Requirements:

· Excellence at Googling stuff and spoken English

· Ability to meet deadlines and decent depth of thought process

· Capable of operating without much supervision while still producing results

· Not being camera shy and great presentation skills

· Motivation to pursue customer success as a career

· Understanding the basics of customer support such as treating customers with respect, empathy, and understanding

· Technical understanding and ability to troubleshoot and resolve technical problems

Experience: 2+ years

• PL ownership: Drive and ensure 100% achievement of the targeted sales numbers of the categories. 
• Ensure Profitability by negotiating the best category margins, securing marketing support from brands, and focusing on delivering the budgeted top-line and bottom-line.
• Assortment planning: Ensure we have a competitive catalog compared to other players across brands and sub-categories globally. 
• Customer Experience: Anticipate and create solutions for customer pain points. Should be able to resolve customer escalations and deliver on the expected NPS for the category. 
• Category marketing: Create weekly, monthly, and quarterly calendars  Have joint marketing plans signed off with partner brands, execute the plan in coordination with the internal team
• Operational efficiency: Work with cross-functional teams like CS, Finance, Sales to ensure a smooth functioning system and to be able to deliver on the required set of parameters measured across each function

1. 5-10 years of experience in global category roles, preferably digital categories like gift cards, perks, deals, experiences, loans, insurance, merchandise etc. 
2. Hands-on in Sales, Operations, Catalog and Category Management.
3. Strong analytical aptitude in problem-solving, multi-tasker, critical thinker, and a tactical executioner with a proven track record of finding solutions to business problems.
4. Good communication and team management skills. 
5. Engineering + MBA from reputed colleges would be preferred.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum.