Product Marketing Manager – B2B SaaS

About MyOperator

MyOperator is a Business AI Operator and category leader that unifies WhatsApp, Calls, and AI-powered chatbots & voice bots into one intelligent business communication platform.Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.Trusted by 12,000+ brands including Amazon, Domino’s, Apollo, and Razor-pay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement

Role Summary

We’re hiring a Front Deployed Engineer (FDE)—a customer-facing, field-deployed engineer who owns the end-to-end delivery of AI bots/agents.

This role is “frontline”: you’ll work directly with customers (often onsite), translate business reality into bot workflows, do prompt engineering + knowledge grounding, ship deployments, and iterate until it works reliably in production.

Think: solutions engineer + implementation engineer + prompt engineer, with a strong bias for execution.

Responsibilities

Requirement Discovery & Stakeholder Interaction

• Join customer calls alongside Sales and Revenue teams.
• Ask targeted questions to understand business objectives, user journeys, automation expectations, and edge cases.
• Identify data sources (CRM, APIs, Excel, SharePoint, etc.) required for the solution.
• Act as the AI subject-matter expert during client discussions.

Use Case & Solution Documentation

• Convert discussions into clear, structured use case documents, including:
• Problem statement & goals.
• Current vs. proposed conversational flows.
• Chatbot conversation logic, integrations, and dependencies.
• Assumptions, limitations, and success criteria.

Customer Delivery Ownership

Own deployment of AI bots for customer use-cases (lead qualification, support, booking, etc.). Run workshops to capture processes, FAQs, edge cases, and success metrics. Drive the go-live process: requirements through monitoring and improvement.

Prompt Engineering & Conversation Design

Craft prompts, tool instructions, guardrails, fallbacks, and escalation policies for stable behavior. Build structured conversational flows: intents, entities, routing, handoff, and compliant responses. Create reusable prompt patterns and "prompt packs."

Testing, Debugging & Iteration

Analyze logs to find failure modes (misclassification, hallucination, poor handling). Create test sets ("golden conversations"), run regressions, and measure improvements. Coordinate with Product/Engineering for platform needs.

Integrations & Technical Coordination

Integrate bots with APIs/webhooks (CRM, ticketing, internal tools) to complete workflows. Troubleshoot production issues and coordinate fixes/root-cause analysis.

What Success Looks Like

• Customer bots go live quickly and show high containment + high task completion with low escalation.
• You can diagnose failures from transcripts/logs and fix them with prompt/workflow/knowledge changes.
• Customers trust you as the “AI delivery owner”—clear communication, realistic timelines, crisp execution.

Requirements (Must Have)

• 2–5 years in customer-facing delivery roles: implementation, solutions engineering, customer success engineering, or similar.
• Hands-on comfort with LLMs and prompt engineering (structured outputs, guardrails, tool use, iteration).
• Strong communication: workshops, requirement capture, crisp documentation, stakeholder management.
• Technical fluency: APIs/webhooks concepts, JSON, debugging logs, basic integration troubleshooting.
• Willingness to be front deployed (customer calls/visits as needed).

Good to Have (Nice to Have)

• Experience with chatbots/voicebots, IVR, WhatsApp automation, conversational AI platforms with at least a couple of projects.
• Understanding of metrics like containment, resolution rate, response latency, CSAT drivers.
• Prior SaaS onboarding/delivery experience in mid-market or enterprises.

Working Style & Traits We Value

• High agency: you don’t wait for perfect specs—you create clarity and ship.
• Customer empathy + engineering discipline.
• Strong bias for iteration: deploy → learn → improve.
• Calm under ambiguity (real customer environments are chaotic by default).

Role: Account Manager

Location- Ahmedabad, Gurgaon, Chennai, Hyderabad

Role Overview:

• Establish relationships with new customers and secure contracts that achieve assigned sales

quotas and targets

• Drive the entire sales cycle from initial customer engagement to closed sales

• Prospect for potential customers using various direct methods such as calling and face to face

meetings, and indirect methods such as networking

• Qualify prospects against company criteria for ideal customers and sales

• Consult with prospect about business challenges and requirements, as well as the range of options

and cost benefits of each

• Maintain a high level of relevant domain knowledge in order to have meaningful conversations

with prospects

• Work with technical staff and product specialists where required to address customer

requirements

• Develop and maintain territory plans which outline how sales targets will be met on an ongoing

basis

• Keep detailed notes on prospect and customer interactions

• Maintains regular contact via phone/on-site visits with customers to ensure satisfaction

• Provide forecasts on best case and most likely sales volumes over relevant time periods

• Work with marketing to plan and execute lead generation campaigns

• Provide feedback to sales management on ways to decrease the sales cycle, enhance sales, and

improve company brand and reputation

• Provide feedback to company management on market trends, competitive threats, unmet needs,

and opportunities to deliver greater value to customers by extending company offerings

• Identify sales support requirements and work with marketing to develop improve sales tools

• Conduct all sales activities with the highest degree of professionalism and integrity

Minimum Requirements

• Bachelor’s degree in an engineering or any allied domain with experience in software sales

• Having CAD/CAM/CAE/PLM or allied solution sales/ technical experience would be an added

advantage

• Good knowledge of local market

• Ability to develop new business opportunities

• Excellent communication and organizational skills and the ability to work independently

• Ability to travel upto 70%

The Benefits

• Challenging job within a young and dynamic team

We are looking for a Senior Video Editor cum Motion Graphic Designer with strong hands-on experience in video editing and motion graphics. The ideal candidate should have worked full-time with a digital marketing agency and be comfortable handling multiple creative projects.

Responsibilities:

• Edit high-quality videos for digital marketing and branding
• Create motion graphics and animations using After Effects
• Collaborate with marketing and design teams to understand project requirements
• Ensure timely delivery and maintain quality standards
• Handle revisions and feedback efficiently

Requirements

• 3+ years of experience in video editing
• Strong proficiency in Adobe Premiere Pro
• Working knowledge of Adobe After Effects
• Full-time experience with a digital marketing agency preferred
• Good understanding of digital and social media content formats

Benefits

• 5-day work week (Monday to Friday)
• Friendly and creative work environment
• Opportunity to learn and grow with the team

Key Responsibilities:

• Manage and grow sales across multiple marketplaces such as Amazon and Flipkart and quick commerce platforms such as Zepto, Blinkit, Swiggy Instamart, and Dunzo.
• Develop and execute strategies for product listings, pricing, promotions, and inventory management.
• Build strong relationships with account managers across marketplaces and quick commerce platforms.
• Optimize product visibility and performance through SEO, A+ content, paid ads, and promotional campaigns.
• Analyze sales data to forecast demand, identify growth opportunities, and maximize revenue.
• Ensure smooth coordination of operations, from order fulfilment to returns management.
• Coordinate with the internal marketing team for content creation and marketing campaigns.
• Monitor and adapt to evolving marketplace algorithms, policies, and competitor activity.

Key Skills:

• Strong understanding of e-commerce and quick commerce ecosystems.
• Proven experience in managing multi-channel marketplace operations.
• Expertise in tools and strategies for marketplace sales optimization.
• Analytical mindset with proficiency in sales forecasting and performance tracking.
• Excellent negotiation and communication skills.
• Prior experience of managing marketplaces in D2C business required. Experience in nutraceuticals, wellness, or FMCG sector is a plus.

Skills Required:

- Good experience with programming language Python
- Strong understanding and development experience with Golang.
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills

• Deep knowledge of Angular practices and commonly used modules based on extensive work experience
• Proficiency with JavaScript and HTML5
• Extensive knowledge of CSS3 and JS methods for providing performance visual effects and keeping the frame rate above 30fps at all times
• Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system
• Creating custom, general use modules and components which extend the elements and modules of core Angular
• Ability to understand business requirements and translate them into technical requirements
• A team player, fast learner with good verbal and written communication skills