AVP Global Inside Sales

Key Skills(mandatory):

1. Spring boot
2. React.js(min. 2years experienced)
3. Microservices
4. Java(min. 5years experienced)

Total experience of minimum 5 years

5 days Work from Office role for Chennai/Pune/Noida

Contract to hire role for a MNC

Complete Job Description:

1. Must be fully aware of Core Java fundamentals.

2. Must have enough experience working with Spring / Spring Boot

3. Must be fully aware of Spring Framework and should be able to explain core concepts like IoC, DI, AoP etc. and should be able to corelate scenarios/examples with confidence.

4. Must be familiar with JDBC, Hibernate; JPA and should be able to corelate scenarios/examples with confidence.

5. Must have used common design patterns and should be able to correlate scenarios/examples with confidence.

6. Must have experience in API development.

7. Must be very familiar with JSON, HTTP, and REST protocols.

8. Must have exceptions in exception handling.

9. Must have experience in writing JUnit test cases.

10. Must be familiar with app servers, and web servers.

11. Must have experience in vulnerability remediation, and must be familiar with common vulnerability scanning tools.

12. Must have experience in logging/monitoring, must be familiar with common logging, and monitoring tools.

13. Must be familiar with CI/CD concepts and common CI/CD tools.

14. Must have experience working with the latest version of React JS.

15. Must have worked on JavaScript concepts such as the variable declaration, DOM

manipulation, Array higher order functions, promises and async/await.

16. Must be familiar with state and props of React component.

17. Must have experience working in hooks (useState, useEffect, useRef, useContext etc).

18. Must have experience in integrating APIs in React and how to render the data in UI.

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
• Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing and chat systems.
• Investigate and understand user issues using effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary and guide users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• The position requires approximately 9 hours of work per weekday.
• Opportunity for long-term growth and additional responsibilities within the organization.

Hiring Process

1. Resume Fitment:

Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.

2. Phone Screening:

If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.

3. Virtual Interview-1 with InEvolution:

Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.

4. Written Assessment:

Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.

5. Virtual Interview-2: Technical Round with Client:

Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.

6. Offer:

The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.

• Minimum 4 years of application development experience.
• Experience in .NET Framework, Dotnet Core, C#.Net, MVC, Web API, Angular 4+versions
• Expert in Front end tool Angular 4+ version      
• Expert in Web application development using C#, ASP .Net.
• Experience in working directly with the customer.
• Understand customer requirements and come up with the estimate.
• Work independently to provide quality delivery based on customer requirement.
• Passion to learn systems and customer business and come up with solutions to business pain points.
• Experience in working with Agile Projects.
• Possess excellent written and verbal communication skills

Shopify Developer Job Brief

We are looking for Shopify developers who are comfortable programming on the Shopify platform. They should have development experience, in-depth understanding, and distinct perspectives of all things to specialize in all the Shopify projects.

The chosen candidate should be able to create a bespoke development using the existing Shopify templates. Besides that, they must also know how to convert mock-ups and specifications into complete functional solutions.

He/she must also know how to update and modify the existing websites to enhance the UX/UI design or add new features. They must also know how to test and develop 3rd-party Shopify apps and customize and create Shopify accounts.

Shopify Developer Responsibilities

• Make knowledgeable and engaging Shopify store online to increase the revenue and sales.
• Make bespoke themes and change all the pre-existing templates according to the predefined company guidelines.
• Should be a professional in all areas of the E-commerce platform.
• Work with the UI and UX design teams to make the inventive, strong, and unique user experience.
• Ensure smooth connection with the Shopify Apps, Marketing Tools, and Platform APIs.
• Must debug and test out the websites regularly to enhance the performance.
• Offer coordination and technical support to protect the company against failure.
• Increase the conversion rates by optimizing websites.
• Shopify Developer RequirementsBachelor’s degree in Computer Science, Information Technology, or any other similar field.
• Must have maintenance, launch, and shop construction expertise and also have a general understanding of the admin system.
• Expert in JavaScript, DOM, CSS3 and HTML5.
• Has previous experience in Storefront API and working with custom theme.
• Has working knowledge in liquid templating and theming system of Shopify.
• Previous experience in debugging or implementing 3rd-party Shopify applications and making unique solutions when it’s required.
• Must carry expertise and knowledge with jQuery, current frameworks of JavaScript, vanilla JavaScript, and ES2015/ES6.
• Must carry working knowledge of Shopify properties or objects, Meta fields, and AJAX API.
• Must possess debugging and testing abilities utilizing browser console and various other tools.
• Must have the ability to provide proactive feedback and interact effectively.
• Working knowledge in 3rd-party APIs and services along with Shopify plugins.
• Previous experience in creating responsive and unique layouts for mobile devices, tablets, and desktop.

Experience Required

• 6 months- 6 years

• frames and using Agile methodology.
• Basic Azure server administration - Provide technical help during testing, development, and production.
• Discover, evaluate, and implement new technologies to maximize development efficiency - Design and implement complex, optimized algorithms with minimum time and space complexities

Requirements.

• Experience in .Net web development - Experience with C#, Angular Js, Angular2, SQL.

• Sound understanding of MVC design Pattern 

• Strong knowledge/understanding of OOPS concepts

• Experience with tools like Visual Studio, SQL Server, Git

• Good analytical and logical skills.

• Good written and verbal communication skills

• Passion for new technologies and innovations.

• Ability to grasp new concepts quickly.

• Takes initiative to uncover/develop solutions to potential problems

•  Ability to take on new projects and easily transition between tasks

• Team player who is receptive to coaching and adaptive to change

• Desire to excel and grow each day

• Strong knowledge of Web APIs, Typescript, ES6, ngrx

Nice to Have 

• Experience with of LESS, SASS, GULP and GRUNT. 

• Knowledge of VueJS

• .Net Framework and/or .Net Core
• Angular 2+, preferable Angular 10
• Experience with tools like Visual Studio, SQL Server, Git
• Material framework
• SASS
• Good technical aptitude
• Restful APIs
• Data structures and Algorithms
• Azure experience including Azure functions etc.
• Azure Devops

Job Summary

You'd be meticulously analyzing project requirements and carry forward the development of highly robust, scalable and easily maintainable backend applications, work independently, and you'll have the support & opportunity to thrive in a fast-paced environment.

Responsibilities and Duties:

• building and setting up new development tools and infrastructure
• understanding the needs of stakeholders and conveying this to developers
• working on ways to automate and improve development and release processes
• testing and examining code written by others and analysing results
• ensuring that systems are safe and secure against cybersecurity threats
• identifying technical problems and developing software updates and ‘fixes’
• working with software developers and software engineers to ensure that development follows established processes and works as intended
• planning out projects and being involved in project management decisions

Skill Requirements:

1. Managing GitHub (example: - creating branches for test, QA, development and production, creating Release tags, resolve merge conflict)
2. Setting up of the servers based on the projects in either AWS or Azure (test, development, QA, staging and production)
3. AWS S3 configuring and s3 web hosting, Archiving data from s3 to s3-glacier
4. Deploying the build(application) to the servers using AWS CI/CD and Jenkins (Automated and manual)
5. AWS Networking and Content delivery (VPC, Route 53 and CloudFront)
6. Managing databases like RDS, Snowflake, Athena, Redis and Elasticsearch
7. Managing IAM roles and policies for the functions like Lambda, SNS, aws cognito, secret manager, certificate manager, Guard Duty, Inspector EC2 and S3.
8. AWS Analytics (Elasticsearch, Athena, Glue and kinesis).
9. AWS containers (elastic container registry, elastic container service, elastic Kubernetes service, Docker Hub and Docker compose
10. AWS Auto scaling group (launch configuration, launch template) and load balancer
11. EBS (snapshots, volumes and AMI.)
12. AWS CI/CD build spec scripting, Jenkins groovy scripting, shell scripting and python scripting.
13. Sagemaker, Textract, forecast, LightSail
14. Android and IOS automation building
15. Monitoring tools like cloudwatch, cloudwatch log group, Alarm, metric dashboard, SNS(simple notification service), SES(simple email service)
16. Amazon MQ
17. Operating system Linux and windows
18. X-Ray, Cloud9, Codestar
19. Fluent Shell Scripting
20. Soft Skills
21. Scripting Skills , Good to have knowledge (Python, Javascript, Java,Node.js)
22. Knowledge On Various DevOps Tools And Technologies

Qualifications and Skills

Job Type: Full-time

Experience: 4 - 7 yrs

Qualification: BE/ BTech/MCA.

Location: Bengaluru, Karnataka