Front office staff

• Familiarize yourself with all services offered by our company.
• Excellent written and verbal communication.
• Experience with Using portal Upwork, PPH, Freelance
• Candidate from IT Background, Good knowledge. of IT Technologies. (WordPress, PHP, Shopify)
• Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
• Attending networking activities to research and connect with prospective clients.
• Maintaining meaningful relationships with existing clients to ensure that they are retained.
• Crafting business proposals and contracts to draw in more revenue from clients.

An ideal Academic Research Associate will guide international students in their course modules and academic projects through one-to-one online tutoring sessions; develop learning modules and sample academic model solutions based on specific criterion for students of foreign universities. The job would require constant discussions of the candidate with the client both verbally and in written form to understand the requirements of the client and facilitate the service as required. The candidate should be an avid learner and have zeal in writing. The candidate should have excelled in the academics and have a good command over his/her specialization subjects.

Key Responsibilities:
➢ To comprehend the requirements of each project as per the requirements of the client.
➢ To conduct secondary research and study the involved concepts on various domains.
➢ To write plagiarism free, well edited high-quality content and master the art of academic writing.
➢ To ensure compliance with stipulated deadlines of every individual micro projects.
➢ To provide one on one online tutoring sessions to students in their respective subjects.
➢ To train new members on the basics of academic writing and explore in depth learning of conceptual theories as used in foreign universities.

Required Skills:
➢ Excellent Written & Oral Communication Skills in English, Strong Comprehension Ability.
➢ Exceptional Subject Matter Expertise.
➢ Intensive and Extensive Internet Research Skills, Output Authenticity & Reliability.
➢ Ability to work under pressure, Target and Quality oriented.
➢ Inclination towards Research and Writing.
➢ Must possess high level of concentration abilities and must be open to learn new concepts quickly.

Qualifications:
We are looking for Masters or PhD candidates from the following subject domains:
➢ Management
➢ Accounting and Finance
➢ Economics
➢ Statistics
➢ Engineering & IT
➢ Nursing & Medicine
➢ Law

Job Description - 

Student Success Manager - (1-3 Years)

Or 

Sales Interns - (0-1 years)

About EduRev

EduRev is building the Netflix for Education with a layer of social networking. We aim to make the process of education and learning so effortless and engaging that you don’t feel the need to go to a school or coaching center anymore. EduRev essentially stands for Education Revolution and we are looking to achieve nothing less.

EduRev has over 9 million students and adds around 10 new users each minute. We are backed by Y Combinator, Artiman Ventures, and prolific angel investors like Anand Chandrashekaran (Ex-Director at Facebook Messenger, Ex-CPO at Airtel & Snapdeal), Martin Basiri (CEO, Apply Board), to name a few.

We have won the Best App award (for learning) by Google, the Startup of the Year Award by TieCon, and the mBillionth Award for Learning & Education in South Asia by the Bill and Melinda Gates Foundation. 

Our Journey and the plan ahead

We started our entrepreneurial journey 🚀right after college to solve two critical problems in the education system:

• Even though each child is unique, there is no personalisation in the way we are taught 👩🏻‍💻
• The average teacher-student ratio in India is ~ 1:50, which creates a high dependency on good teachers
• A product designed with a student-first approach

Since our inception we have 👇🏻:

• Managed to create a product that our users have loved: In the NPS survey, 87% of activated users are selecting 9 or 10 out of 10.
• Sold 70k+ subscriptions organically across 30 countries including India
• Collectively solved more than 2Mn doubts organically (our user to answer metric is 10x that of Quora)

We are looking for young and smart sales enthusiasts who will become the face of EduRev and communicate with our end users.

About the role

As a Student Success Manager, you will be an individual contributor assisting EduRev’s sales and growth efforts by contributing to new customer acquisition and retaining existing customers by constantly supporting them. Your responsibilities will include (but are not limited to):

• Understanding the product and the target market audience. Become a product evangelist first.
• Handle the problems faced by users in real-time
• Ensuring that EduRev offers customer experience to all its users across multiple platforms.
• Communicate with users on a regular basis to understand how we can improve the product further and understand the problems faced by users.
• Run experiments to understand the processes which get the maximum conversion & ROI.
• Making outbound calls to potential users, understanding the context of a student's preparation, assessing his/her learning patterns and pitching relevant products and making a sale.
• Building an empathetic relationship with the students and understanding their motivation levers and genuinely guide them in taking the right decision.
• Increase the brand awareness among users through direct interaction with the users & their parents.

Desired Candidate profile:

• You are genuinely excited to help students and ready to put yourself in the students’ shoes and advocate for them when necessary.
• You have experience in using CRM tools from the scratch and have an understanding of how to utilize them for conversion improvement.
• You have proven inside sales experience for a B2C product preferably in an EdTech company.
• You are the one who can communicate EduRev's vision to retain the users, increase their experience and loyalty and acquire new learners on the platform.
• You have strong interpersonal skills and experience in dialling dozens of calls per day.
• You are already a star performer and have the fire to achieve your weekly and monthly targets.