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Job Summary

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 208,000 people who are committed to delivering quality in Assurance, Advisory and Tax services.

Within Advisory, PwC has a large team that enables government organisations to transform and provide better service to citizens and optimize operations. The open position is for a candidate who desires to work with government clients and bring about a change in society. A successful candidate will be expected to work pro-actively and effectively on multiple client engagements over the period of time and take ownership of the entire project delivery he/she entrusted with.

Proposed role requires a candidate with relevant experience in Enterprise/Solution Architecture. He/She would have lead the process improvement and solution conceptualization and handled large integrations involving the latest technologies in the field of solution architecture. The architect should have a successful track record in managing and implementing e-government projects with particular focus on business components, and has contributed to the IT Strategy, maintenance of the information strategy and use architecture to support business and process change.

The candidate should strong interpersonal skills, who not only enjoys the challenge of working with other team members but externally with a diverse, senior-Government officials across varied Ministries and PSUs. Recent experience and understanding of the Indian business ecosystem and government initiatives is a must.

The candidate will be required to showcase excellent communication skills and will have demonstrated consistently the skill and capability in delivering impactful and insightful projects in the past. He/she will also be required to participate in client meetings and, during the course of a project, will be responsive to client enquiries, eventually leading the delivery engagement.

They will also be expected to contribute to Practice or Firm development. This may be adjudged in various ways such as serving as a mentor to other team members, by leading training/development initiatives, contributing to thought leadership papers, assisting other network firms etc.

Positions are with PwC’s Government and Public Service (G&PS) practice, which works

with Central & State Governments, PSUs, donor agencies etc. The position can be based in Delhi or Kolkata. However the ideal candidate should not have any constraints to travel for work related opportunities, whether domestic or internationally.

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

About MyOperator:

MyOperator is India's leading cloud communications provider, empowering over 10,000 businesses across diverse industries with innovative SaaS solutions. Our offerings include Cloud Call Center, IVR, Toll-free Numbers, Enterprise Mobility, WhatsApp Business Solutions, and Heyo Phone. We are dedicated to delivering excellence through cutting-edge technology and exceptional customer service.

About the Role:

Are you a results-driven and detail-oriented professional with a strong understanding of telecom regulations and backend operations? We are seeking a dynamic Compliance Analyst - Operations to take ownership of backend operations, vendor management, and ensure full adherence to telecom-related compliances.

This role requires a deep understanding of telecom infrastructure, data center operations, and regulatory frameworks. You will be instrumental in driving compliance, optimizing operational processes, supporting strategic business growth, and mitigating potential operational and compliance risks.

Key Responsibilities:

• Regulatory Compliance: Ensure adherence to all telecom-related laws, licenses, and regulatory guidelines (TRAI, DoT, etc.). Stay updated on compliance mandates, coordinate audits and filings, and manage relationships with regulatory bodies.
• Telecom Procurement & Vendor Management: Conduct end-to-end procurement of telecom resources and services, ensuring cost efficiency, SLA adherence, and compliance in vendor contracts. Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews.
• Data Center Operations: Oversee procurement and resource planning for data center infrastructure, monitor performance, identify areas for optimization and regulatory alignment, and ensure adherence to relevant security standards.
• Vendor Governance: Develop and execute vendor management strategies including evaluation, onboarding, contract compliance checks, and performance reviews. Manage relationships with key vendors.
• Asset & Infrastructure Troubleshooting: Manage technical troubleshooting, minimize downtime, and ensure preventive maintenance protocols for telecom infrastructure and data centers.
• Ticketing & Issue Resolution: Handle operational queries via ticketing system, conduct root cause analysis, and suggest process improvements.
• SOPs & Process Development: Define, document, and suggest Standard Operating Procedures (SOPs) across telecom, compliance, and operations functions. Identify opportunities for automation in operational processes.
• Data Management & Reporting: Collect and analyze data from internal and external sources to support management decision-making. Develop dashboards and reports for operational visibility and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Cross-functional Collaboration: Work with internal teams to align operational strategies with business objectives and compliance standards.
• Audit & Cost Optimization Support: Assist in telecom/vendor audits (internal and external) and contribute to cost-efficiency initiatives across operations. Familiarity with audit frameworks is desirable.
• Risk Management & Mitigation: Identify potential operational and compliance risks and develop and implement mitigation strategies.
• Stakeholder Management: Interact and manage relationships with external stakeholders like regulatory bodies and auditors.
• Admin Oversight: Manage end-to-end admin tasks including facility coordination, vendor contracts, and support services to ensure smooth daily operations.

Requirements:

• Education: Post Graduate (MBA preferred).
• Experience: Minimum 3-5 years of experience in backend operations, with mandatory exposure to telecom infrastructure and telecom regulatory compliance.

Skills:

• Deep understanding of the telecom regulatory landscape (TRAI, DoT, etc.).
• Strong vendor management and negotiation skills, including SLA adherence.
• Knowledge of telecom and data center infrastructure operations and relevant security standards.
• Ability to design and optimize operational workflows and SOPs.
• Proficiency in MS Office (Excel, Word, PowerPoint).
• Working knowledge of data reporting tools like Google Data Studio, AWS QuickSight, etc.
• Strong communication and analytical skills.
• Experience of working with ticketing systems.
• Basic project management skills.
• Certifications: Relevant certifications (e.g., ITIL, specific telecom certifications, compliance-related certifications) are a plus.
• Understanding of SLAs and KPIs: Proven ability to understand, define, and monitor Key Performance Indicators (KPIs) for backend operations and compliance.
• Location: Candidates must be based in Delhi/NCR.

Other Requirements:

• Willingness to work flexible hours and roster-based shifts (including Sundays).
• Comfortable with a 6-day workweek.
• Location: Work-from-office (Noida, Sector 2).
• Willing to travel to data centers across India when needed.
• Flexibility in communication with both technical and non-technical stakeholders.
• Proactive and solution-oriented approach to challenges.

Benefits:

• Competitive salary aligned with industry standards and experience.
• Opportunity to work at the intersection of compliance, operations, and telecom infrastructure.
• Exposure to strategic and high-impact operational roles across telecom and data center verticals.
• A dynamic and collaborative work environment with growth potential.
• On-the-job learning in telecom regulations, infra compliance, and vendor governance.
• Potential for growth within the organization.
• Exposure to new and innovative technologies in the telecom and data center space (if applicable).
• Specific training opportunities in telecom regulations or technologies (if applicable).

Role Overview

We are looking for a Senior Product Designer to shape intuitive, engaging, and scalable user experiences digital products. You will work closely with Product Managers and Engineering teams to design seamless journeys for millions of users, turning complex user needs into simple, delightful product experiences.

This role is ideal for someone who thrives in startup-style environments, enjoys solving real user problems, and can push design thinking across the company.

Key Responsibilities

• Own end-to-end product design for mobile and web experiences including concepting, wireframing, prototyping, and high-fidelity UI designs.
• Translate product strategy and user requirements into powerful design solutions.
• Conduct user research, usability testing, and iterate designs based on real user feedback.
• Collaborate with product managers to define product flows, user journeys, and design experiments.
• Work closely with engineers to ensure accurate and high-quality implementation of designs.
• Build and maintain scalable design systems and UI standards.
• Continuously improve UX through data-backed design decisions and A/B testing.

Required Qualifications

• 4+ years of experience in Product Design / UI/UX Design roles.
• Formal education in Design (B.Des / M.Des / equivalent) from reputed institutes.
• Proven experience working in product-based companies or fast-growing startups.
• Strong portfolio showcasing product design work across web and mobile platforms. (Mandatory to share)
• Expertise in tools like Figma, Sketch, Adobe XD, Illustrator, and Prototyping tools.
• Strong understanding of design systems, usability principles, and interaction design.
• Experience designing high-traffic consumer products is a strong plus.

Key Skills

• UI/UX Design
• Interaction Design
• Design Thinking
• Prototyping & Wireframing
• Design Systems
• User Research & Usability Testing

Mandatory Criteria

• 4+ years of experience in Product Design / UI/UX Design roles.
• Proven experience working in product-based companies or fast-growing startups.
• Strong portfolio showcasing product design work across web and mobile platforms. 
• Expertise in tools like Figma, Sketch, Adobe XD, Illustrator, and Prototyping tools.
• Strong understanding of design systems, usability principles, and interaction design.
• Experience designing high-traffic consumer products is a strong plus.

Position Overview:

We are seeking a highly skilled and experienced Senior Visual Designer with a deep understanding of UI principles and a proven track record of excellence in the field. As a key member of our creative team, the ideal candidate will bring a wealth of design expertise, strategic thinking, and innovative solutions to enhance the user experience across various digital platforms. If you are passionate about creating visually stunning and user-friendly interfaces and have a minimum of 5 years of professional experience, we invite you to apply for this exciting opportunity.

Qualifications:

1.    Bachelor's degree in Design, Visual Arts, Communication, or a related field.

2.    Minimum 3- 5 years of professional experience as a Visual Designer, with a strong emphasis on UI design.

3.    Proven track record of successful projects showcasing your design and copywriting skills.

4.    Proficiency in design tools such as Adobe Creative Suite, Sketch, Figma, or similar.

5.    Strong understanding of UI principles, design thinking, and user-centered design.

6.    Excellent copywriting skills with the ability to craft clear, concise, and compelling messaging.

7.    Exceptional portfolio demonstrating your design and copywriting capabilities.

8.    Strong communication and collaboration skills

Responsibilities:

●     Collaborate with cross-functional teams, including product managers, developers, and fellow designers, to understand project goals and requirements.

●     Design and conceptualize visually appealing user interfaces for various digital platforms, ensuring a seamless and delightful user experience.

●     Integrate strategic copywriting skills to create engaging and persuasive content that complements the visual design and enhances the overall user experience.

●     Develop and maintain design systems and guidelines to ensure consistency across all digital touchpoints.

●     Stay current with design trends, industry best practices, and emerging technologies, and apply these insights to your work.

●     Conduct user research, analyze feedback, and iterate on designs to continuously improve user satisfaction.

●     Provide mentorship and guidance to junior members of the design team.

Requirements:

• Bachelor’s degree in computer science, computer engineering or similar.
• Previous work experience as an AngularJS developer.
• Proficient in CSS, HTML, and writing cross-browser compatible code.
• Experience using JavaScript building tools like Gulp or Grunt.
• Knowledge of JavaScript MV-VM/MVC frameworks including AngluarJS.
• Technical lead skills. Can handle a team or independent technical delivery
• Proven experience implementing front-end and back-end JavaScript applications.
• Excellent communication skills.
• Critical thinker and good problem-solver.

Job Description:-

In this role, you will be an integral part of our team responsible for developing and maintaining new applications that support assessment systems. This is a unique opportunity to contribute to an important regional initiative.

Role Responsibilities:

Analysis and Design: Collaborate with stakeholders and the Application Systems team to deeply understand application requirements. Develop technical design documents following business standards.

Programming and Testing: Actively engage in application programming to meet business requirements. Conduct unit testing and assist in functional, load, and user acceptance testing when needed.

Project Review and Enhancement: Review ongoing projects and provide valuable recommendations for improvement. Be open to assisting in related tasks as directed by the line Manager.

The Successful Applicant

To excel in this role, you should possess the following qualifications and skills:

Java Expertise: Strong experience in Java Application Design, Coding, and Implementation.

Front-End Development: Excellent skills in front-end development using Angular 10, Bootstrap, and Typescript.

Technology Stack: Proficiency in Java, Spring Suite, Hibernate, PostgreSQL, Docker, Kubernetes, Rest APIs, and Micro-services is highly desirable.

Agile Methodologies: Familiarity with Agile development methodologies, including refactoring, TDD, and continuous integration.

Client Interaction: Exceptional client-facing and presentation capabilities.

Team Collaboration: Ability to work effectively both autonomously and within a team.

If you are a skilled Full-stack developer passionate about creating innovative solutions and meet the above-mentioned qualifications, we invite you to apply for this exciting opportunity.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you believe you fit this position.

• Identifying New Sales Leads via Direct Customer Engagement.
• Qualifying the pre-generated leads over the call/Email/Softwares.
• Generate own leads/References from new customers at the time of acquisition.
• Achieving Sales Target & implementing sales promotional strategies of that particular region.
• Speaking with business owners, CEO, CXO, decision makers & explaining the product
• Understanding the requirement of B2B customers & demonstrating the services along with value proposition
• Establish and develop network of customers.
• Coordinating with sales team
• Passion, desire and motivation to sell and close new business
• Strong relationship building and management skills.
• Understanding of Web, Mobile Apps, IOT, Blockchain, Game technologies.

• Excellent Verbal and Written in English.
• Excellent knowledge of MS Office.
• Aggressive attitude and driven by Sales Numbers.
• Thorough understanding of Sales and Marketing with negotiating techniques.
• Fast learning speed and a passion for Sales.
• Self-motivated with a results-driven approach.
• Aptitude in delivering attractive presentations.
• Qualification BE/ B.Tech (Comp Science) with MBA(Sales)