JOB DESCRIPTION
· Develop business plans for allocated accounts. Achieve revenue targets
· Develop loyalty program strategy, design and develop programs to achieve identified engagement objectives.
· Own agency deliverables wrt to allocated accounts – Program KPIs, operational SLAs, reporting & MIS, technology development, customer care operations, creative services, event management, print & productions etc.
· Upsell and cross-sell Colorgenics’s services by finding new avenues of revenue generation within allocated accounts
· Conduct quarterly and annual program reviews with client’s senior management teams.
· Share strategic inputs, industry best practices with clients and help driving the program performance
· Develop and implement tactical campaigns to improve engagement through various initiatives and promotions.
· Giving creative direction to the team. And act as a creative output reviewer and approver.
· Team mentoring & reviews.
· Act as a facilitator of 3rd party auditors appointed by clients.
· Keeping total control on invoicing and collections.
CANDIDATE PROFILE AND QUALIFICATION:
· Thorough knowledge of CRM & loyalty marketing. A seasonal professional with at least 8 years’ experience in heading big accounts
· Marketing & Analytics knowledge, excellent communication skills, Technical and Managerial experience in designing, developing & growing a loyalty program.
· This role requires a solid background in loyalty program management and client relationship management.
· Team handling exposure and aptitude to handle challenging circumstances.
· MBA / PGDBM is required
What you can expect at Colorgenics?
A Dynamic workplace with start-up attitude which fuels your passion to learn and unlearn. You may expect a fantastic work atmosphere of like-minded individuals keen to do something out of the box and disruptive.
Shubham Vishwakarma
Full Stack Developer - Averlon
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