Shubham Vishwakarma
Full Stack Developer - Averlon
About Indus B2C Global Private Limited
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Python
Django
FlaskKey Responsibility Areas:
- Develop tools and applications by producing clean, efficient code.
- Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions
- Perform validation and verification testing and debud code.
- Work collaboratively with others to achieve goals
- Experience working in an agile environment
Required Skills:
- Experience in implementing Object-Oriented Python, Django.
- Good understanding on Django
- Experienced in interfacing with *third party API’s using REST
- Worked with varieties of Relational Databases (RDBMS) like SQLite, MySQL, PostgreSQL.
- Experience in Version Control with Git and Bitbucket.
- Experience with JIRA the development progress and tracking deadlines of the project
1. Lead a team of associates who are the first point of contact for members - identify, understand and resolve customer queries via chat support / email or call if necessary.
2. Foster cross-functional relationships with internal stakeholders and devise methods for improvement of overall customer experience
3. Work on process/workflow design to ensure root cause resolution of frequent customer queries. Develop service procedures, policies and standards
4. Record and document all relevant user feedback
5. Manage escalations. Take ownership of customers' issues and follow problems through to resolution.
6. Manage rotational shifts to ensure great 24/7 customer support (8-hour shifts | 6 days working | Weekday off)
7. Own customer satisfaction targets and resolve all user queries within specified timelines
8. Scale our processes, services, and systems playbook
9. Recruit, mentor and develop customer service agents and nurture an
environment where they can excel through encouragement and empowerment
10. Report back to company leadership on key KPIs and benchmarks. Aid in the ongoing development and management of new KPIs
Requirements
1. High empathy & a mindset to not simply ‘manage’ customers but to delight them. We need a customer champion.
2. You know how to make simple moments impactful. “Delight is in the details” is your work mantra.
3. You're a natural teacher and communicator.
4. 3+ years of experience in customer service. Prior experience in managing customer support operations via chat in a fast-paced startup environment
5. Experience navigating and resolving customer escalations that you'd tell your grandkids about
6. Excellent communication skills with expert-level fluency in English.
7. Excellent knowledge of management methods and techniques.
8. A highly driven self-starter, with very strong ownership of their work
9. Awareness of the industry’s latest technology trends and applications
10. Ability to think strategically and to lead. Advanced troubleshooting and
multi-tasking skills
HTML/CSSProfile: Backend Developer (Frappe/ Flask/ Python) - ERPNext Developer Location: Delhi NCR, Can consider remote as well
About Expat Orbit
At Expat Orbit, we are building India’s First Expat Only Platform powered by tech-based innovation and wide experience in expatriate consultancy to provide end-to-end handholding support to expatriates (foreigners working in another country) and global companies . In less than 3 years, we have added some major MNCs like Benetton, Suez, Home Credit, Singapore Angel Network, among others to our clientele and are already servicing more than 8 nationalities. The next 5-year plan includes strengthening B2B & B2C presence in India, while expanding presence in other geographies.
Our service suite includes expat compliances (taxation, immigration, social security, corporate expat policy module consulting), expat logistics (accommodation, commuting solutions, family support), unique mobile application (tourism, online and offline events, cultural workshops, expat community, expat-focused content) enabling a better expat experience in India.
Website - https://expatorbit.com/ LinkedIn – Expat Orbit
Skills Required:
-
Experience in Frappe, ERPNext, JS, MySQL, Python Frappe based web development.
-
MySQL on MariaDB or equivalent
-
Ability to build programming logic for business scenarios.
-
Create web applications in frappe framework.
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Frappe Framework implementation and customization knowledge in Python
-
Hands-on building custom doctype on Frappe
-
Hands-on Frappe API Integration
-
Knowledge of Hooks In frappe
-
Experience in front end web development using Html, CSS, Jinja and other required frameworks
Customisation for existing ERPNext doctypes, creation of new custom doctypes, integration of
other APIs
Key Responsibilities:
- Involved in product development using Frappe based ERPNext, leveraging existing modules, customizations, and creating new modules
- Design, Configure, Build, Test, Deploy and Maintain ERPNext Platform
Desired Candidate Profile:
- Min 2 years of experience hands-on Product development over ERPNext, Frappe Framework or Flask
- Be a team player
- Energetic, self-motivated, and self-sufficient in accomplishing tasks
If you have nodded to each of these points, we already like you :)
CTO’s profile:
https://www.linkedin.com/in/gunjanjaswal/">Gunjan Jaswal - 12+ years of hands on experience across GMR Infrastructure, Scoopwhoop and his unique entrepreneurial streak
Founder’s profiles:
https://www.linkedin.com/in/henna-vij/">Henna Vij - MBA from IIM Bangalore, with 8 years of experience across HSBC, KPMG, Accenture Management Consulting
https://www.linkedin.com/in/prateek-agarwal-7654a8138/">Prateek Agarwal - Chartered Accountant with 10 years of experience with KPMG in expat compliances
Why should you join us
- Work on a first-of-its-kind product in a niche industry- Get a chance to make an impact in a hypergrowth setup early in your career
- Accelerate Career Growth- Being in smaller teams, you will get real ownership and responsibility.
- Great Work Culture & Benefits- We take a human-first approach in whatever we do. Our supportive culture allows you to strive and express yourself so that you really feel at home.
Docker
Kubernetes
Amazon Web Services (AWS)Implementing various development, testing, automation tools, and IT infrastructure
Selecting and deploying appropriate CI/CD tools
Required Candidate profile
LinuxWorking knowledge of any webserver eg- NGINX or Apache
Roles & Responsibilities
-
Be part of the customer success team and own a process in user onboarding journey
-
Own the Revenue Operations end-to-end for our Customers; helping out Customers from post-sales to program onboarding.
-
Ensure good customer experience and execute a feedback loop to improve the related processes
-
Understand Crio’s product offerings and customer acquisition process
-
Organize and manage work and report progress with CRM/Spreadsheets
Skills/Expectations
-
Good communication skills in English and Hindi (optional)
-
1+ years exp of customer handling roles preferred
-
Motivation and drive to learn and grow in career
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Problem solving skills to handle work scenarios, take decisions and manage the work in a time effective manner
NodeJS (Node.js)
MongoDB
Express● Integration of user-facing elements developed by front-end developers with server-side logic.
● Writing reusable, testable, and efficient code.
● Design and implementation of low-latency, high-availability, and performant applications.
● Implementation of security and data protection.
● Integration of data storage solutions.
● Familiar with Graphql, REST APIs, MongoDB, SQL, NoSQL, AWS services, Firebase. (Knowledge of web sockets is optional)
PythonDjango- Should be a Backend Developer - Python only
- Should be MCA/B.Tech IT
- Should have Database Knowledge
- Should have DJango Knowledge
- Writing effective, scalable code
- Good Communication
Javascript
React.js
Angular (2+)HTML/CSSPrimary Skill: Java Script
Secondary: HTML5,JS Library- React.js,React JS,User Experience Design
HTML, CSS, CSS3, JavaScript, Object Oriented JS, Angular JS, Ecma Script (ES6),React JS/Angular/TypeScript
Basic understanding of HTTP protocol, Web Application Design/Architecture
OOPS concept, JSON, AJAX
Knowledge of REST API
Basic understanding of Git
Basic understanding of client-server communication
Ready to take up challenges at work
Learning ability
Team spirit
Basic understanding of single page web application
Analytical Skills
Communication
Adaptability
Logical and Problem Solving
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon