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ServiceNow,ITSM + CSM

 

Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.

Responsibilities: 

• Contribute to managing end-to-end implementation project life cycle, driving optimization of operating models 
• Determine Project Scope, Objectives and Dependencies
• Develop and manage a detailed project schedule, work plan and key milestones
• Determine and Define Project Resource Allocations
• Manage Risks, Issues, Assumptions and Dependencies on Project by assigning appropriate ownership and escalations
• Capture project health metrics, maintaining a central repository for all projects and project information that provide insights into processes and frameworks that work 
• Establish and execute Project Governances viz., Steerco Meetings, Weekly Cadences and Track Action Items to closure
• Conduct governance calls for ongoing projects and ensuring project commitments are being met by Darwinbox’s implementation team as well as the Client’s implementation team 
• Develop and manage a detailed project schedule and work plan
• Collaborate with Client on requirement changes and initiate change management process
•  Identify, document and update the project scope for changes
• Initiate appropriate review and approvals on the changes
• Evaluate and analyze the impact of changes and communicate with stakeholders
• Seek approvals and commitments on the scope, cost and schedule
• Ensure SOP adherence, time-logging, effectively making use/ driving adoption of Project Management tools and methodologies 
• Review/prepare Project Plans for implementation projects and monitor resource allocation 
• Identify Stakeholder Communication Requirements on project performance metrics
• Collaborate with Product Teams on Product enhancements
• Document impact and prioritize changes to Product Backlog and timelines
• Stakeholder Reporting - Preparing status reports, highlighting risks to the project timelines, proactively escalating potential red flags, and recommending mitigation solutions 
• Track Project Closure / Handover activities to downstream teams. 

 

General Requirements: 

• B. Tech or an equivalent degree 
• MBA or an equivalent degree is preferred but not mandatory 
• Excellent written and verbal communication skills 
• Ability to work under pressure and adaptable to change 
• Excellent time management and problem-solving skills 
• Proficiency in MS Office tool.
• Any experience in MS SharePoint, MS Power Automate, Excel Macros, and Project Management Tools like JIRA, and Zoho Projects is an added advantage 
• Any Project Management (PMP/ Prince2/Agile CSM) or Agile certification is mandatory 

•  8-10 years of prior experience in a project management role is preferred with strong experience in HRMS implementation.

Summary
• The project lead is a core member of the agile teams implementing EdTech solutions. These EdTech solutions, ranging across Learning Platforms, Assessment systems, Simulation Training, and Interactive content, are to be fit-for-purpose, efficient, and of high quality.
• The responsibility of the project lead is to guide the overall implementation of the solutions created by the Zeus Learning team and address day-to-day issues related to the client’s business processes

The essence of Role – key accountabilities
• Take charge of the project and help it succeed
• Work with cross-functional teams to create a shared vision
• Coordinate all activities to run the project
• Build product roadmaps, run agile ceremonies and manage stakeholder expectations
• Educate teams about software development processes.
• Be the interaction point between Zeus Learning teams and the client and set correct expectations
• Ensure the product shapes up as envisioned

Requirements
• Should have a history of managing large projects.
• Good understanding of agile software development processes.
• Should be able to run teams and keep people motivated throughout the project.
• Have great negotiation skills

We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.

 

Responsibilities:

• Create clear requirement documents for both new projects and changes on existing technical projects
• Identify business risks and points of failure in ongoing projects
• Plan and manage releases with all the system providers
• Troubleshoot any system failures on current projects

 

Requirements:

• Candidate must be from IIT.
• Candidate must have knowledge on Agile and Scrum.
• 4+ Years of total experience with atleast 2+ years in project management
• Understanding of data pipelines.
• Prior experience or knowledge on IT/Telephony Systems
• Excellent interpersonal and communication skills.
• Ability to multitask - excellent planning and time management skills
• Excellent leadership abilities.

 

Job Description –Analytics Engineering Lead 

 

 About Freespace* (a.k.a. Workplace Fabric)  

 

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship 

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions. 

 

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric 

 

What is on our offer?  

• An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values. 
• We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career. 
• Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge. 

 

 

 Profile Brief:  

This is a fantastic opportunity to work at the heart of a data driven organisation to shape the business insights crucial to our clients as they return to the workplace. 

 

You will work closely with the Analytics product owner to build and develop a strong, motivated, cross functional analytics team, delivering high quality, creative solutions for clients.  

 

You have overall responsible for the analytics development team and delivery. Set the direction to ensure the team can meet the exciting and challenging demands, using different technologies. Own the delivery of the product roadmap and lead through a tight scrum process to deliver quality, timely solutions. 

 

Work closely with the product owner and client facing teams to ensure the client needs are well understood when developing and delivering innovative solutions.  

 

The lead role will have experience in leading development teams to deliver web solutions and will have a passion for data and analytics. They will understand how to manage big data and should ideally also have an understanding of industry leading analytics platforms, specifically Tableau. As such, should have experience in leading teams with cross disciplinary skills working on multiple platforms. 

 

They will be well versed in working across the organisation with senior technical leads to ensure the analytics service and solutions meets the organisational technology standards and delivers secure, compliant and accurate solutions for the client. 

 

Education 

• Master’s degree in Computer Science, Computer Engineering or equivalent work experience 
• If you have the right experience and skills but don’t have a relevant degree, please apply for the role. 

 

Key Skills and Experience  

• Required Skills: Team Leadership, Scrum 

• Good to have: JavaScript (ES6+), SQL, Nodejs, React, AWS, TypeScript, amCharts, D3.js (or industry equivalent), Tableau understanding 

 

Experience: 6-10 years 

• Proven track record in growing and developing a high-performance team. 
• Experience working with big data architectures and analytics. 

• In-depth knowledge of regulatory rules surrounding data. 
• Ability to understand, design and fully document end-to-end scalable IoT systems. 
• Knowledge of Well-Architected solutions using AWS Services (eg Lambda, Athena, S3 etc). 
• Knowledge in developing frontend applications and ideally analytics dashboards using .js charts. 
• Comfortable with JavaScript, ES6+, TypeScript & emerging web technologies. 

• Data processing and manipulation experience and able to easily comprehend and write efficient SQL queries. 
• Able to lead the team but get stuck in and contribute. 
• Rich experience of handling multi-national clients. 
• Excellent written and verbal communication skills in English. 

 

 

 Key Behaviors  

• Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions. 
• Inspire, develop and mentoring a motivated, enthusiastic team. 
• Lead by example and ensuring best practice principles embedded within the team. 

• Own the delivery of the product roadmap through Scrum and ensure team resourced and assigned appropriately 
• See projects through from conception into production and support, ensuring quality throughout. 
• Ensure high standards by instilling  data quality checks, code reviews and documentation in work and team practices. 
• Clear thinker with a systematic problem-solving approach, breaking the problem down into simple achievable and realistically estimated steps. 
• Able to challenge solutions and processes in creating the best products and environment to work. 

• Be unafraid to own mistakes 
• Always ensure customer priority and focus 

 

 

Key Areas of Responsibilities: 

• Partner with Corporate IT Security Architects, the Development Head and CTO to ensure adherence to security practices and compliance for Infrastructure Engineering. 
• Partner with Product Management, Engineering and Support teams to collaboratively develop architectures and to support them conform to high standards of security practices and compliance. 

 

Job description:
Title – Technical Manager
Department – Technology
Reports To – CTO
Location – Andheri E, Mumbai
Compensation – Market Competitive
Role Specifications –
 Solutioning the E-Retail team’s organizational technical initiatives
 Responsible for System Architecture & Design
 Designing, integrating and managing complex infrastructure solutions
 Managing escalations, negotiate issues and schedule with stakeholders
 Work closely with the Operations Head and Process owners for technical interventions/initiatives
 Support pre-sales and creating pilots to showcase capability
 Monitored network designs and employed technological advancements in business network
architecture.
 Trained network professionals and assisted in resolving operational issues.
 Recommend Alternative Technologies and Improvements.
 Project management experience
 Experience with web technologies and building enterprise architecture roadmaps
 Experience designing, integrating and managing complex infrastructure solutions
 Experience planning and developing support processes and adhering to best practices
 Strong written and oral communication skills, and the ability to effectively communicate with technical
and non-technical audiences
Technical Specifications –
 IT Delivery Management, Architecture Consulting, Production Support
 Release & Configuration management.
 Core Java & Java Enterprise Technologies – Jmeter, Spring, JsF, Structs 1.x, Hibernate 3. Ejb 2.0,
Primefaces, Apache Poi, Itext.
 Build / Automation - Apache Ant, Apache Maven 3.0, Nexus.
 Databases - Mysql, Mariadb, Nosql (Cassandra, Mongodb)
 Scrummaster, Pmp, Agile And Standard Sdlc Models.Tomcat, Jboss 4.X, Weblogic 10.3
 Configuration - Oracle Fusion Middleware 11, Identify & Access Management, Jahia 5.0.6
Domain Experience –
 Knowledge of Retail/CPG domain ecommerce terms/concepts (SKUs, ASINs, catalogs, etc…)
preferred
 Experience in building automation processes/products for back-office retail operation teams
will be beneficial
 Knowledge of web scraping, product matching, attribution etc will be an added advantag