Technical Manager

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

Backend Developer/Full Stack Developer Job Description - We are looking for developers who can convert complex business problems into tech deliverables, build scalable systems and work in a fast-paced environment.

Responsibilities:

Building scalable and robust applications.

Building and maintaining reusable code for future use.

Actively participate in code reviews.

Troubleshooting and debugging.

Following predefined design guidelines.

Timely delivery of tasks

Proficient and fast in implementing required processes across teams.

Innovative and open to trying/learning new things to improve the system or processes.

Skills required

Proven experience as a Full Stack Developer/Backend Developer

Experience with large-scale architectural patterns, event-driven microservices, well-designed APIs, and efficient algorithms.

Knowledge of at least 1 Object Oriented Programming language (e. g. Node.js, Python)

Knowledge of at least 1 Relational database and familiarity with NoSQL databases.

Problem-solving skills.

Excellent communication and teamwork skills.

Git/BitBucket

Optional skills -

React/React Native

Docker

Terraform

CI/CD

AWS

Web technologies

Must haves - Javascript, Object Oriented Programming, Git

Presenting lessons in a comprehensive manner and using visual/audio means to facilitate learning.

Providing individualized instruction to each student by promoting interactive learning

Create and distribute educational content (notes, summaries, assignments etc.)

Assess and record students’ progress and provide grades and feedback.

Maintain a tidy and orderly classroom.

Collaborate with other teachers, and parents and participate in meetings as an when required.

Observe and understand students’ behaviour and psyche.

Develop and enrich professional skills and knowledge by attending seminars, conferences etc.

Explaining the concepts in easy and understandable terms to the students.

Using real-life examples to teach geometrical concepts.

Developing students' interest in subjects.

Planning and creating teaching materials.

You will also be responsible for assigning homework, grading assignments and quizzes, and documenting students' progress. Etc.,

Job Title- Web Designer cum digital marketer

Job Code- JOB004

JOB Description –  In search of a competent, talented web designer cum digital marketer with amazing user experiences, an eye for clean and artful web designs, and also has superior user interface design skills. Possess the ability to transform high–level requirements into interactive, intuitive, functional designs and artifacts. Skilled and proficient at growing the company’s presence in multiple digital channels.  We are looking for an ambitious, energetic one who can take responsibility to change the business spectrum from tech to marketing to the next level.

Responsibilities-:

1. Plans and executes all web, SEO/SEM, database marketing, email marketing social media, and display advertising campaigns
2. Designs, builds as well as maintains our social media presence
3. Brainstorms new and creative growth strategies through digital marketing
4. Conceptualizing website designs ideas, bringing simplicity and user-friendliness
5. Quality to present and defend designs and key deliverables to peers and clients
6. Establish goals and priorities for increasing customer loyalty and building a better brand
7. Collaborates with internal teams to create landing pages and optimize user experience
8.   “Know your audience” strategy . He/she must look at the demographics that is being targeted as audience plays an integral part in the look and function of the website
9. Has liaison and collaborates with agencies and other vendor partners
10. Measures and reports performance of all digital marketing campaigns and provides thought leadership and perspective

Requirements:

• Full grasp on the English language is a must
• Demonstrable graphic design skills with a strong portfolio
• Proficiency in Photoshop, Illustrator, InDesign, Dreamweaver, Corel Draw, and other visual design and wire-framing tools
• Excellent visual design skills with sensitivity to user interaction
• Up to date with the latest web designs, techniques, and technologies trending in the market
• Candidate should be adept to HTML, HTML5, CSS, CSS3 and JavaScript for rapid prototyping
• Time management and planning skills. To regularly update tech blogs for the company website.
• Gift of building rapport with colleagues. Should have skills to work under pressure and the ability to work within a team.
• Having experience in Google AdSense and Graphic Design for SMM is highly recommended.
• Proficient to use the latest software for presenting a range of graphics for the client’s Website, Logo, Banner, Brochure, and Graphic designs.
• To perform keyword research and analysis for the company as well as clients. Should be very proficient with online keyword analysis tools like Google Keyword Planner, WordTracker, Keyword Discovery, etc.
• Experience in Lead Generation Campaigns.

Experience – 0-2 years

Education- Any graduates in any specialization.  

• But should have a full grip on computer programming, math, coding, and graphic design.
• Having good knowledge of English(R/W/S) is eligible for this post.
• Having diploma in Digital marketing is highly expected.

Positions- 2+

Salary- As per the industry standards

1. Responsible for promoting overseas education services across schools, junior colleges and

Undergraduate colleges..

1. Advise students on their University selections, course options, and career planning for their

future perspectives. Coordination with faculty for batches.

1. Provide accurate information regarding the application procedure with end to end

documentation support by connecting the school or college to the in-house counsellors.

1. Give presentations & webinars in Educational Institutions for study abroad programs
2. Attend educational events and study abroad events.
3. Build the clientele base of the organization in South India
4. Bring in more leads for Student counsellors through various different methods.
5. Develop & maintain strategic long-term trusting relationships with high volume customers to

accomplish organic growth.

1. Building the brand of Epsilon International in the market.
2. Maintain records of the clientele and build business tie - ups.

• Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients and operate as the lead point of contact for any and all matters specific to your customers
• Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
• Provide strategic pre sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
• Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth
• Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
• Work cross-functionally with business development, marketing, product, technology and finance teams to ensure the timely and successful delivery of the solutions per to customer needs 
• Analyze latest marketing trends using CRM and analytics tools and tracking industry activities and providing valuable inputs for fine-tuning marketing strategies.

Mobiloitte is a Premier, Full Service Software Development Company for Blockchain, IoT, Artificial Intelligence, BOTS, Mobile, and Web Development with a special focus on Timeliness, Security, Scale, and Performance. Our teams have worked across the industries and verticals while servicing more than 5000 projects so far. This rich experience with global clientele and varied technology landscape has shaped us into a winning team with a magic sauce of EXPERIENCE-EXUBERANCE-EXPERTISE combined and enables us to provide top-notch services and solutions.

Job Title:   React. JS Developer

Reports to:  Project Lead

Experience:  2-5 Years

Company Name: Mobiloitte.

Website: http://mobiloitte.com/" target="_blank">mobiloitte.com

Location:    New Delhi

Qualifications:  B.E/B.Tech/MCA

Roles & Responsibilities

• Understanding requirements & functional specifications

• Should be able to translate mockups and wireframes into mobile app and web design

• Use React to develop next generation web user interfaces

• You will collaborate with end users/cross-functional teams to determine needs, craft solutions, and improve results

• Write unit and UI tests to identify malfunctions

Desired Candidate Profile:

• Experience working with react.js, redux, or related frameworks

• HTML5, CSS3, JavaScript and JS frameworks - React

• Responsive / Adaptive Web Design

• User Interface Development with JavaScript, SASS

• Hands on experience on Android, iOS platforms in creating Hybrid / Native applications

• Experience using 3rd party APIs (Facebook, Twitter, Google Maps, etc.)

• Apps in the Google Play Store or Apple App Store

• Ability to implement designs and functionality provided by UI/UX designers

• Deep understanding of version control (Git, BitBucket, TFS, Visual Studio Online, etc.

• Preferred understanding of the Node.js based tooling like Webpack, NPM, Babel, ExpressJS, etc

• Must have excellent interpersonal, verbal and written communication skills