Technical Manager

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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View Job: click here

50%   Solution Definition, Confirmation, and Development

•   In depth knowledge of SAP IBP solution development in multiple modules (DP/SP/IO) with an ability to support solution deployment considering best practices

•   Ability to drive the business need discussions and mapping the requirements to SAP IBP system and design the process

•   Key contact for the vendor partners of IBP application

•   Support end-to-end application architecture integrity and the functional relationship across multiple projects and applications 

•   Identifies key integration requirements to other solutions, understands the end-to-end flow of data, and ensures the integrity of data as it moves across the solution landscape

•   Develops conceptual designs and solution blueprints

•   Provides support and consultation for detailed design, deployment, testing and production support.

•   Responsible for maintaining solution integrity through the course of the project including controlling scope, managing solutions for change requests and clarifying solution capabilities during all delivery phases

•   Acts as part of the broader Cargill Architecture community to define and execute architecture processes.

•   Partners with the Center-Led Portfolio Solution Architect(s) to understand the application architecture for all capabilities within the OSC portfolio (meaning the application portfolio, key APIs, transactions, etc.) and the associated roadmap 

•   Ensures region application architecture aligns with portfolio architecture and Enterprise Architecture standards/principles

30%   Business Partnership

•   Work with regional BRMs and businesses to establish clear connections between business goals and strategies and the process, data, and technology investments required to achieve them.

•   Collaborate with internal teams and external stakeholders to resolve issues, troubleshoot errors, and optimize performance

•   Responsible for the definition of the architecture and technology opportunities of the application based on new and emerging technologies. Independently establish priorities and strategies, ensuring they are consistent with business goals and economic viability.

20%   IT Innovation & Delivery

•   Drives improvement of architecture methodologies and services. Supports implementation, improvements, and proper utilization of architecture tools. Ensures the quality of architecture assets, and keeps them up-to-date. Develops and maintains architecture metrics. 

•   Continuous Improvement: Stay abreast of SAP IBP enhancements, upgrades, and new features. Proactively propose and implement improvements to existing processes leveraging new functionalities.

•   Maintain knowledge of industry trends and utilize this knowledge to educate both IT and the business on opportunities to build better target architectures that support and drive business decisions.

•   Assist in the design of new testing methods and resolves routine and non-routine technical issues with minimal assistance. With minimal guidance, monitors systems capacity and performance.

About us: 

Zemoso Technologies is a Software Product Market Fit Studio that brings silicon valley style rapid prototyping and rapid application builds to Entrepreneurs and Corporate innovation. We offer Innovation as a service and work on ideas from scratch and take it to the Product Market Fit stage using Design Thinking->Lean Execution->Agile Methodology. 

We were featured as one of Deloitte Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). We were also featured in Deloitte Technology Fast 500 Asia Pacific both in 2016 and 2018. 

We are located in Hyderabad, India, and Dallas, US. We have recently incorporated another office in Waterloo, Canada. 

Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack & NetWeaver BPM), early engineering team of Zoho (leading billion $ SaaS player) & some Private Equity experience. Marquee customers along with some exciting start-ups are part of our clientele. 

What You will do: 

● Create beautiful software experiences for our clients using design thinking, lean and agile methodology. 

● Work on software products designed from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala. 

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.
● Work in collaborative, fast-paced and value-driven teams to build innovative customer experiences for our clients. 

● Help to grow the next generation of developers and have a positive impact on the industry. 

Basic Qualifications: 

● Experience: 4+ years. 

● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc. 

● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable) 

● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc. are good to have. 

● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.

Nice to have Qualifications:

● Product and customer-centric mindset. 

● Great OO skills, including design patterns. 

● Experience with devops, continuous integration & deployment. ● Exposure to big data technologies, Machine Learning and NLP will be a plus.

Benefits:
 

● Competitive salary. 

● Work from anywhere. 

● Learning and gaining experience rapidly. 

● Reimbursement for basic working set up at home. 

● Insurance (including a top up insurance for COVID). 

Location:

Remote - work from anywhere.

Location:- Andheri East (Marol Maroshi Road, Mumbai)

Employment Type:- Full Time (Starts at 12 noon daily)

Company size: 35 employees + several third parties for various functions

Type: Privately Held

USA: 32 Mallard Cove, Barrington, RI 02806, USA

Mumbai: 3th Floor, 369, Sarla Park, Above Bank of Baroda, Marol Maroshi Road, Opp Seven Hill Hospital, Andheri (E), Mumbai - 400059

Office is 10 mins from Marol Metro Station

Note: Please only apply if you have mobile app development experience.

Must have skills:

iOS

• Good Knowledge of Apache Cordova.
• Strong OO design and programming skills in Objective-C.
• Familiar with iOS SDK (UIKit, Cocoa Touch, Core Data, Core Location, etc).
• Familiar with xcode.

Android

• Strong OO design and programming skills in Java (J2EE J2ME).
• Familiar with the Android SDK.
• Knowledge of SQLite, MySQL or similar database management system.
• Familiar with Developer IDE Android Studio.

Common

• Understanding of other compiled languages
• Experience on web service integration (SOAP, REST, JSON, XML)
• Experience of development using web technologies
• Good understanding of OO programming and design patterns
• Good understanding of HTML5, JavaScript, jQuery, Ajax and PHP
• Experience building web and native apps
• Experience using social media APIs
• Ads integration using a 3rd party ad server (DART)
• Using version control (e.g. SVN)
• Excellent debugging and optimisation skills

Good to have skills:

• LAMP development experience
• PHP frameworks (e.g. Zend)
• PHP template engines (e.g. Smarty)
• Creative design skills
• Working with a content management system
• Working in a media publishing environment

Role: Project Manager

Department: Marketing - Software

Employment Type: Full-Time, Permanent

Role Category: Software Development

Overview:

Role: Software Development - Other

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Role Category: Software Development

Responsibilities

• Hands-on developer who can breakdown a large/complex problem, quickly

derive an efficient design, document and implement the core framework.

• Demonstrated appreciation for code performance, scalability, and extensibility.

• Understands big picture/business cases behind individual requirements and attempts to

offer lower cost solutions.

• Oversees requirement, project planning, design reviews, and feature

implementation.

• Develop and maintain effective automated unit test coverage of new and existing code.

• Write quality, testable, maintainable, and well-documented code.

Qualification:

•Ready to relocate to Ahmedabad, Gujarat

•Solid understanding of object-oriented programming (OOP).

•Web API and MVC Framework.

•C# with .NET or .NET Core.

•Good MS SQL experience and database development using T-SQL.

•Familiarity with common developer tools GIT, SVN, or TFS.

• JavaScript frameworks such as jQuery / Angular framework / React js.

•Excellent written and verbal communication skills in English.

Key Skills

• Angular

• MVC Framework

• CSS

• .Net

• JavaScript

• HTML

• JavaScript Framework

Perks and Benefits

• Rewards and Recognition.

• Flexible working hours.

• Exposure to international market

• Deliver high-quality code in a fast-paced customer-facing product
• Build distributed systems to support large scale, low latency queries
• Be involved in the full life-cycle of product development from concept to deliverables
• Iterate quickly by working closely with the firmware team as well as clients and end-users of the products
• Design and implement a secure and robust API to communicate with millions of vehicles

• Excellent understanding of computer science fundamentals, data structures, and algorithms
• Good understanding of SQL or NoSQL Database
• Experienced in writing production-grade code
• Strong background in designing large scale distributed systems

• Strong experienced in writing Golang in production
• Familiar with Cloud-native technologies
• Familiar with version control systems
• Full Stack development experience in both frontend and backend
• Experienced in having fast iteration in product

Sibros is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law.

Job description 

Quantela is seeking UI Developer in development of web based front end applications for enterprises.  

Candidate should have sound understanding of Object-Oriented JavaScript concepts and JavaScript Debugging skills.  

Good working knowledge of HTML5, CSS3, structure, and semantics. 

Experience of CSS Pre-processors like Less, Sass, SCSS. 

Experience in JavaScript & jQuery 

Must have basic knowledge of core concepts of Angular 2+ is must 

Experience in typescript Understanding of version control systems like Git, SVN. 

Good communication & analytical skills 

Candidate should have excellent written and verbal communication skill and a positive attitude. 

• At least 4 years of experience programming in Python.
• Develop application code and modules for business and technical requirements.
• Tune up design for maintainability, scalability and efficiency.
• Resolve and troubleshoot problems and complex issues.
• Perform unit tests and fix bugs.
• Integrate best qualitative practices in design and development aspects of programs.
• Ability to mentor subordinates.
• Excellent communication skills.