Technical Manager

Job Summary:

We are looking for a highly motivated and skilled Software Engineer to join our team.

This role requires a strong understanding of the software development lifecycle, proficiency in coding, and excellent communication skills.

The ideal candidate will be responsible for production monitoring, resolving minor technical issues, collecting client information, providing effective client interactions, and supporting our development team in resolving challenges

Key Responsibilities:

Client Interaction: Serve as the primary point of contact for client queries, provide excellent communication, and ensure timely issue resolution.

Issue Resolution: Troubleshoot and resolve minor issues related to software applications in a timely manner.

Information Collection: Gather detailed technical information from clients, understand the problem context, and relay the information to the development leads for further action.

Collaboration: Work closely with development leads and cross-functional teams to provide timely support and resolution for customer issues.

Documentation: Document client issues, actions taken, and resolutions for future reference and continuous improvement.

Software Development Lifecycle: Be involved in maintaining, supporting, and optimizing software through its lifecycle, including bug fixes and enhancements.

Automating Redundant Support Tasks: (good to have) Should be able to automate the redundant repetitive tasks Required Skills and Qualifications:

Mandatory Skills:

Expertise in at least one Object Oriented Programming language (Python, Java, C#, C++, Reactjs, Nodejs).

Good knowledge on Data Structure and their correct usage.

Open to learn any new software development skill if needed for the project.

Alignment and utilization of the core enterprise technology stacks and integration capabilities throughout the transition states.

Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives.

Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them.

Good knowledge on the implications.

Experience architecting & estimating deep technical custom solutions & integrations.

Added advantage:

You have developed software using web technologies.

You have handled a project from start to end.

You have worked in an Agile Development project and have experience of writing and estimating User Stories

Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical issues to non-technical clients.

Client-Facing Experience: Strong ability to interact with clients, gather necessary information, and ensure a high level of customer satisfaction.

Problem-Solving: Quick-thinking and proactive in resolving minor issues, with a focus on providing excellent user experience.

Team Collaboration: Ability to collaborate with development leads, engineering teams, and other stakeholders to escalate complex issues or gather additional technical support when required.

Preferred Skills:

Familiarity with Cloud Platforms and Cyber Security tools: Knowledge of cloud computing platforms and services (AWS, Azure, Google Cloud) and Cortex XSOAR, SIEM, SOAR, XDR tools is a plus.

Automation and Scripting: Experience with automating processes or writing scripts to support issue resolution is an advantage.

Who are we?

Hey future colleague! 

We're Codebuddy. We are a product engineering services company based out of Kolkata, with an office in Pune. We work with clients from different industries on a daily basis, and so far, we have worked with 120+ clients in the span of just 5 years. 

Our team’s average age is 26 years. So, you get an idea of how young and energetic our team is, full of life and enthusiasm.

If you choose to join us, you’d be working in our team of 4 design ninjas. Our designs have helped startups to get acquired, even get through to Y-Combinator. So, you can clearly see the impact that our designs create.

What's the role?

01 You’ll get crude requirements and you translate those documents into understandable user journeys and wireframes, without breaking a sweat.

02 You craft mind-boggling user interfaces that would make even Picasso jealous.

03 You create beautiful lottie animations based on the project's needs.

04 You hand off your designs to the developers perfectly and make sure they don’t hate you.

05 You occasionally conduct user interviews and testing, because we build the products for them.

06 You also work on occasional Social Media Posters, featuring the star of Codebuddy. A few samples for your reference:

Requirements

Personality:

01:- Strong communication skills, because we appreciate a good joke, but we also need you to explain why you chose Comic Sans.

02:- We would like you to be able to work independently, with minimal supervision. We expect you to be Atma-nirbhar.

03:- We expect you to have the ability to charm the client, make the logo bigger, and even make the design a rainbow upon request.

04:- A can-do attitude, with attention to detail and a sense of humor. We like our candidates to be funny and sharp!

Technical:

01:- We know that you are going to apply anyway. But, we prefer 2+ years of UI/UX design experience.

02:- Proficiency in design tools like Figma, and Adobe CC Suite. Also, if you don’t use autolayout, this is where you close this tab.

03:- A portfolio that makes us say, "So beautiful, so elegant, just looking like a wow!"

04:- Experience with micro-interactions (preferably Lottie) would be just perfect 🤌🏼

Job Description

AVP-Professional Services APAC & EMEA

Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.

The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.

Key Responsibilities

• Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
• Own the APAC and EMEA services forecast and pipeline
• Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
• Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
• Ensure customers are taken live within the promised timeframe
• Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
• Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
• Work closely with the product development team to share client feedback and for post-implementation reviews
• Track key metrics and KPIs related to implementation success
• Identify implementation areas that can be automated and work with the product or customer success teams to automate them
• Up-sell / cross-sell Acqueon’ product or services wherever applicable

Key Capabilities

• A bachelor’s or master’s degree in engineering or technology
• 12+ years of mandatory experience in Implementation world class products
• Ability to manage multiple clients and projects/tasks simultaneously
• Proven experience managing pipelines and operational forecasts
• Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
• Exception problem solving and solutions skills
• Customer success-oriented attitude
• Excellent written and oral English skills
• Understanding of how cloud-based applications are delivered and consumed
• Understand of unique features and challenges of SaaS applications
• Exceptional critical thinking skills is a plus
• Flexibility to travel is required
• Timely execution-oriented professionals will be preferred
• Focus on quality and attitude to excel will be a big plus
• He/She should have experience in contact center domain

Bangalore

Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.

Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com

Desired Candidate Profile

• Create delightful user experiences by building interfaces that are incredibly simple, elegant, and fun.
• Analyze user interface problems and create design solutions that meet measurable business goals and requirements.
• Conduct concept and usability testing and gather feedback
• Help decide what to build and why not just make pretty pixels.
• Take a user-centered design approach and rapidly test and iterate your designs.
• Ask smart questions, take risks, and champion new ideas.
• Work with product management to define a successful, repeatable design and discovery playbook.
• Work closely with engineering on exceptional design work, providing on-the-fly input and direction.
• Help us build out scalable design practices, including the development of component libraries and design patterns.
• You ensure that you have accounted for variations across a wide variety of devices and platforms, handled error conditions and edge cases, and defined usable, elegant micro-interactions.
• Adhering to the brand guidelines while designing the experiences for a consistent brand reflection. 

You should apply if you have: 

• 1-5 years of industry experience in design with a proven track record of solving UX problems.
• Sound understanding of UX methodology and lifecycle across significant channels and platforms.
• Customer-focused, with experience using design research methods to uncover customer insights.
• Expertise in core UX disciplines including information architecture, interaction design, application of design systems, and UI design.
• Experience working with early-stage efforts, dealing with ambiguity, and driving projects forward
• Strong collaboration skills with other UX Designers, Product Managers, Engineering, Marketing.
• Strong communication and presentation skills, ability to listen, be proactive at addressing feedback, represent and advocate for UX and users.
• Understanding of patterns, best practices, and design standards across iOS, Android, and Web.
• Hands-on experience working with design tools including Adobe suite, Sketch & Prototyping tools.
• Some basic understanding and experience with Illustrations and Motion Design.

What we build is what identifies us. We work with the best companies in the world to build the most innovative and robust technologies.

In order to continue our accelerated growth, we are waiting for an innovative engineer to become available instead of hiring the first available engineer who is waiting to become innovative. This listing is for an Application Engineer, Fullstack for our team.

Who we are – 

Being in the industry for over 12 years, Raw Engineering is trusted by the world’s leading companies across a variety of industries, including IT, Finance, Sports & Entertainment, and Retail. We collaborate with our clients and hence highlighted as their strategic partner. From an engagement’s initial planning stages, through launch and continuing through future road mapping, we are in lockstep with our partners business goals, technology vision and end-customer needs.

Our vision is to collaborate to achieve perfection, and we value positivity, learning, ownership, excellence and believe in building trust and care. Feel free to read more about us athttps://www.raweng.com/"> https://www.raweng.com/

• Work across the stack from a code commit to running it in production, with the end goal of delivering the best possible experience for the user
• Design, develop and test features from inception to rollout
• Write high quality code that is scalable, testable, maintainable and reliable
• Collaborate with people across roles to understand the domain and work towards building the right solution
• Adopt an open mindset for learning new things and working in new roles
• Continuously improve by working on and providing feedback
• Work as part of a team developing web applications and services using Agile development methods.
• Contribute to team and organizational improvements in process and infrastructure.
• Build customer-facing UI and back-end services.
• Effectively use tools and ingenuity to identify and fix defects before they become a problem.
• Integration of user-facing elements developed by front-end developers with server-side logic.

Mandatory skills:

• Experience in Full Stack development using MongoDB, ExpressJS, ReactJS and Node.JS
• Proficient understanding of code versioning tools, such as Git
• Good understanding of various design patterns
• Experience in RESTful architecture
• Knowledge of the most trending and upcoming technological landscape
• Excellence in verbal and written communication skills
• Team player
• Agility and adaptability

Preferred skills:

• Experience in TDD/BDD
• Knowledge of cloud applications/platform and web technologies
• Knowledge of Web servers, especially nginx
• Experience with one or more SQL database
• Knowledge about build tools like Webpack, Gulp and Grunt.
• Understanding of CI/CD

What we offer – 

Our growth is enabled and accelerated by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities.

• Interesting Work: This is the “challenge yourself” kind of workplace where you constantly learn something new and never stop growing
• Competitive Compensation: We reward your high performance. Rewards are higher when you work smart and efficient without dropping a sweat.
• Great place to work: With spontaneous office happy hours and team events, we don’t think you’ll ever be bored. A majority of our workforce are young, energetic and passionate individuals who are driven by technology, and fuelled by the fun at the workplace. 
• People: You have a team that will trust you and work together to achieve excellence. As a team, we believe in looking after each other’s back. We are ONE team ONE dream and act as such.
• Culture: Open culture where everyone is approachable with minimal hierarchy.
• Medical Benefits: Mediclaim coverage for the employee and their dependents (spouse and children). Group Accidental Policy covering permanent disability, total disability and death. 

Job type – Full time employment

Job location – Virar - Mumbai, Maharashtra, Remote

Work schedule – Monday to Friday, 10am to 7pm

Minimum qualification – Graduate

Year of experience –  3 - 8 Years

Travel opportunities - On need basis within/outside India. Candidate should have valid passport

There is so much more that we can talk about this role and the workplace. If you are passionate about your career as we are.

After receiving your application, we will assess your profile and reach out to you if it aligns to the job description for this role. You will also be assigned to one of our recruiting specialists who can answer questions you might have about the process, role, or company, and help you throughout the interview process.

Disclaimer: Raw Engineering strongly believes in Equal Employment Opportunity.

We look forward to meeting you! 

People Team