5+ Certified Scrum Master (CSM) Jobs in Delhi, NCR and Gurgaon | Certified Scrum Master (CSM) Job openings in Delhi, NCR and Gurgaon

Key Responsibilities: 

• Act as the primary liaison between the customer and the ServiceNow implementation team during the co-creation phase. 
• Facilitate workshops and interviews to understand the customer’s business needs, pain points, and objectives. 
• Build trust and rapport with stakeholders to encourage open communication. 
• Evaluate the customer’s existing ITSM, ITOM, HR, or other enterprise tools. 
• Document current workflows, integrations, and pain points with the existing tools. 
• Identify redundant tools and processes that can be streamlined with ServiceNow. 
• Collect and analyze functional and technical requirements for the ServiceNow implementation. 
• Prioritize requirements based on customer goals, compliance needs, and business impact. 
• Translate business requirements into actionable technical solutions. 
• Compare the customer’s current toolset and processes against ServiceNow’s capabilities. 
• Identify gaps, limitations, and opportunities for enhancement using ServiceNow modules and custom applications. 
• Work with the customer to co-create a high-level architecture and roadmap for the ServiceNow implementation. 
• Propose relevant ServiceNow modules and custom solutions to address identified gaps. 
• Ensure alignment with the customer’s enterprise architecture and long-term goals. 
• Prepare detailed assessment reports, including findings, proposed solutions, and implementation plans. 
• Document key decisions, risks, and dependencies during the co-creation phase. 
• Work closely with ServiceNow Architects, Developers, and Product Owners to refine the proposed solution. 

ServiceNow,ITSM + CSM

Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.

• Plan, manage, and deliver solutions.
• Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
• Determining and managing tasks, issues, risks, and action items.
• Scheduling and facilitating scrum events, meetings, and decision-making processes.
• Monitoring progress and performance and helping teams to make improvements.
• Planning and organizing demos and product/system testing.
• Ensuring the proper use of collaborative processes and removing impediments for the scrum team.
• Tracking project processes, deliverables, and financials.
• Preparing and presenting status reports to stakeholders.

We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.

Responsibilities:

• Create clear requirement documents for both new projects and changes on existing technical projects
• Identify business risks and points of failure in ongoing projects
• Plan and manage releases with all the system providers
• Troubleshoot any system failures on current projects

Requirements:

• Candidate must be from IIT.
• Candidate must have knowledge on Agile and Scrum.
• 4+ Years of total experience with atleast 2+ years in project management
• Understanding of data pipelines.
• Prior experience or knowledge on IT/Telephony Systems
• Excellent interpersonal and communication skills.
• Ability to multitask - excellent planning and time management skills
• Excellent leadership abilities.