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Now Hiring: Quality Analyst – BPO Operations | Location: Gurugram (Onsite)

Job Title: Quality Analyst

Work Location: Gurugram (Onsite)

Education:

• Minimum qualification: Graduate

Experience:

• 2 to 8 years of total work experience
• Minimum 2 years of experience as a Quality Analyst in a BPO (on paper) is mandatory

Key Responsibilities

• Evaluate live and recorded calls to ensure service quality standards
• Monitor and analyze: Team performance and team strength | Call duration and Average Handling Time (AHT)
• Provide structured and actionable feedback to agents
• Conduct regular call calibration sessions
• Maintain daily/weekly audit count logs
• Ensure adherence to quality frameworks and feedback mechanisms
• Perform DIP checks and maintain accuracy of quality reports
• Prepare quality analysis reports using basic Excel

Required Skills

• Excellent verbal communication in both Hindi and English
• Strong attention to detail and process orientation
• Working knowledge of Basic Excel
• Experience in call audits, feedback processes, and DIP checks

Job Overview :

We are seeking a passionate and experienced Full Stack Developer with a strong background in Java and modern front-end technologies. The ideal candidate should possess a keen analytical mindset, be comfortable working in a cross-functional, fast-paced environment, and demonstrate the ability to take ownership of technical challenges. This role involves end-to-end development, from understanding business requirements to delivering scalable, high-quality solutions, while continuously seeking improvement and innovation. 

KEY RESPONSIBILITIES 

• Analyze entity relationships to design and implement efficient, scalable code solutions.
• Develop reports and conduct thorough analysis to identify defects and recommend enhancements. 
• Perform root cause analysis to resolve issues effectively and prevent recurrence. 
• Offer technical recommendations and develop improvement plans based on data-driven insights. 
• Apply a curious, problem-solving mindset to tackle complex business challenges and propose innovative solutions.   

 REQUIRED QUALIFICATIONS: 

• 5+ years of hands-on experience with Java, HTML5, Angular, TypeScript, JavaScript, and React. 
• Demonstrated knowledge or strong interest in full stack development. 
• Solid experience working with RESTful services, independent of platform.
• Proficiency in Oracle or SQL Server, with the ability to define data flow, high-level data design, and relationships.
• Exposure to AWS Cloud technologies and cloud-based development. 
• Working knowledge of version control tools such as Git or SVN.
• Experience implementing automated testing platforms and writing unit tests. 
• Proven ability to collaborate with cross-functional teams including Technical Leads, Product Managers, and Designers. 
• Strong communication skills with a flexible, team-oriented approach. 
• Prior experience working with US-based clients and adaptability to shifting priorities. 
• Self-driven and accountable, with a strong sense of ownership and responsibility.

Location: Hybrid/ Remote

Type: Contract / Full‑Time

Experience: 5+ Years

Qualification: Bachelor’s or Master’s in Computer Science or a related technical field

Responsibilities:

• Architect & implement the RAG pipeline: embeddings ingestion, vector search (MongoDB Atlas or similar), and context-aware chat generation.
• Design and build Python‑based services (FastAPI) for generating and updating embeddings.
• Host and apply LoRA/QLoRA adapters for per‑user fine‑tuning.
• Automate data pipelines to ingest daily user logs, chunk text, and upsert embeddings into the vector store.
• Develop Node.js/Express APIs that orchestrate embedding, retrieval, and LLM inference for real‑time chat.
• Manage vector index lifecycle and similarity metrics (cosine/dot‑product).
• Deploy and optimize on AWS (Lambda, EC2, SageMaker), containerization (Docker), and monitoring for latency, costs, and error rates.
• Collaborate with frontend engineers to define API contracts and demo endpoints.
• Document architecture diagrams, API specifications, and runbooks for future team onboarding.

Required Skills

• Strong Python expertise (FastAPI, async programming).
• Proficiency with Node.js and Express for API development.
• Experience with vector databases (MongoDB Atlas Vector Search, Pinecone, Weaviate) and similarity search.
• Familiarity with OpenAI’s APIs (embeddings, chat completions).
• Hands‑on with parameters‑efficient fine‑tuning (LoRA, QLoRA, PEFT/Hugging Face).
• Knowledge of LLM hosting best practices on AWS (EC2, Lambda, SageMaker).

Containerization skills (Docker):

• Good understanding of RAG architectures, prompt design, and memory management.
• Strong Git workflow and collaborative development practices (GitHub, CI/CD).

Nice‑to‑Have:

• Experience with Llama family models or other open‑source LLMs.
• Familiarity with MongoDB Atlas free tier and cluster management.
• Background in data engineering for streaming or batch processing.
• Knowledge of monitoring & observability tools (Prometheus, Grafana, CloudWatch).
• Frontend skills in React to prototype demo UIs.

About PinnacleU HR

We’re a fast-growing HR consultancy that helps startups and job seekers find their perfect fit. Our clients range from disruptive startups to scaling giants across industries like SaaS, EdTech, FinTech, Travel, L&D, Consumer Electronics, AI platforms, and more.

We're on a mission to make hiring smarter, faster, and more human. If you thrive in fast-paced environments and love building lasting relationships, we’d love to meet you!

Role Overview

We’re looking for a high-energy Business Development Executive who’s ready to hustle, own their pipeline, and grow with us. You’ll drive B2B client acquisition, nurture leads, and unlock new opportunities across our growing verticals.

What You’ll Do

• Identify and reach out to potential clients (startups, enterprises, etc.) in need of recruitment solutions
• Build and manage a sales pipeline – from lead generation to closing deals
• Conduct product/service pitches over email, LinkedIn, and calls
• Collaborate with internal teams to deliver customized solutions
• Maintain CRM hygiene and track metrics to hit targets
• Represent PinnacleU in a professional, persuasive, and consultative manner

What We’re Looking For

• 1–3 years of experience in B2B Sales/Business Development (HR services background is a plus)
• Excellent communication skills (spoken + written)
• Go-getter attitude with strong ownership and accountability
• Ability to work US hours (5 PM–2 AM IST)
• Comfortable in a hybrid work model

Why Join Us?

• High-growth role with leadership potential
• Young, driven, and passionate team
• Competitive compensation with performance bonuses
• Real impact in shaping the hiring ecosystem for India’s top startups

Job Requirements :

- Candidate should have 2-5 years of regular working experience.

- Must have expertise in React js, Redux, MongoDB, MySql, NoSQL.

- Must have done multiple projects using React js, Redux, with Cross browser/device compatibility.

- Good knowledge of events handling in client-side and server-side.

- Good knowledge of code versioning tools, such as Git/bitbucket

- Good logical and mathematical programming skills.

Job title: Content Writing-Head

Work Location: Gurgaon

Reports to: CEO 

Role Overview:

As The Head of Content Writing, you will play a pivotal role in shaping and executing our content strategy. This position requires a seasoned content professional with a strong editorial background, exceptional leadership skills, and a passion for creating high-impact content. The ideal candidate will lead a team of content writers and collaborate with cross-functional teams to deliver content that engages, educates, and inspires our target audience.

Roles and Responsibilities:

1. Develop and lead the content strategy, ensuring alignment with the company's brand, goals, and target audience.

2. Manage and mentor a team of content writers, setting clear expectations, providing feedback, and fostering a culture of creativity and excellence.

3. Ensure all content produced is of high quality, adheres to brand guidelines, and aligns with the company's messaging and tone.

4. Lead the creation of various types of content, including blog posts, articles, whitepapers, eBooks, and more, ensuring they meet the standards for accuracy, clarity, and creativity.

5. Work closely with other departments, including marketing, design, and product, to gather insights and ensure content aligns with overall business objectives and strategies.

6. Collaborate with the SEO team to incorporate best practices into content creation, improving search engine visibility and driving organic traffic.

7. Use analytics tools to measure the performance of content, providing insights and recommendations for continuous improvement.

8. Keep abreast of industry trends, content marketing best practices, and emerging technologies to ensure our content remains relevant and competitive.

Education and/or Work Experience Requirements:

• Bachelor's degree in English, Journalism, Communications, or a related field. Master's degree is a plus.

• 7+ years of experience in content writing, with a focus on leadership roles.

• Proven track record of developing and executing successful content strategies.

• Strong editorial skills with a keen eye for detail and storytelling.

• Excellent leadership and team management skills.

• Ability to collaborate effectively with cross-functional teams.

• Familiarity with SEO best practices and content optimization.

• Outstanding written and verbal communication skills.

Job Description for Content Writer:

 1. Regularly produce various content types, including email, social media posts, blogs, and white papers.

 2. Actively manage and promote our blog, and pitch articles to relevant third-party platforms.

 3. Edit content produced by other members of the team.

 4. Collaborate with other departments to create innovative content ideas.

 5. Create eye-catchy and innovative headlines and body copy.

 6. Writing a wide variety of topics for multiple platforms

 Content Writer Skills:

 • Excellent verbal and written communication skills.

 • 1-6 years of experience in technical writing.

 • Creative and innovative thinker and planner.

 • Assists team members when needed to accomplish team goals.

 • Good interpersonal and communication skills

 • Familiarity with keyword placement and SEO

 • The ability to consistently meet tight deadlines

Why should you join us:

· Fixed working timings- 5 days working

· Attractive Incentives

· Young & Vibrant work culture

Job Location: Block A-128, Sector-63, Noida

Working Days: Monday to Friday

Shift: day Shift

• Creating and maintaining digital assets, such as interface design files, wireframes, and interactive mockups using design and prototyping tools: e.g., Sketch and InVision
• Designing, building and maintaining highly reusable JavaScript, HTML and CSS code
• Understanding the limitations of our tech stack and business model and providing technical advice wherever necessary
• Coordinating the workflow between the UI/UX designs, HTML, CSS and backend application logic
• Cooperating with the back-end developer in the process of building the RESTful API

Desired Candidate Profile

• Confidence in working with HTML5/CSS3, JQuery, Ajax, Bootstrap, responsive design
• Expert knowledge of HTML5 and its best practices
• Proficiency in designing interfaces and building clickable prototypes using Sketch, InVision, Axure, etc.
• Knowledge of Git version control
• Knowledge of the command line
• 2+ years experience as a front-end developer
• 1+ year experience as a UI/UX designer    

Roles & Responsibilities

• You’ll be actively involved with and monitor the development of OS stack and firmware.
• You’ll be architecting and implementing best-in-class ‘real-time’ OS to power mobile phones in the market.
• You’ll be responsible for designing, implementation & maintenance of various embedded components and applications for mobile platforms.
• Communicate often & effectively about the status of new & ongoing development efforts within the company.
• Represent the OS engineering team at high-level meetings.
• Motivate, mentor and lead other team members by rolling up your sleeves and offering technical and project management insights and tips.
• Work closely with the design team to create exciting mobile user experiences as per the modern standard.
• You’ll be continuously keeping an eye on the latest cutting-edge Android technologies and leveraging these in one’s own and the team’s work as necessary.

• Experience in Android and OS firmware-based development for commercial consumer mobile phones.
• Embedded system programming and board bring up.
• System programming & OS internal skills.
• Strong Command over Java, C/C++
• Strong problem-solving skills.
• Strong knowledge of the Android build system.
• Android internal frameworks and device driver development expertise.
• Experience of working with core Android libraries like bionic, stagefright, etc.
• Cares about design & Very strong command of efficient layouts, including optimization for various mobile environments.
• Knowledgeable about caching mechanisms & tools like In-Memory cache.
• Experience of working with version control, bug tracking, continuous integration and other productivity enhancements software like Git, SVN, Bugzilla, Jira, etc.
• Passionate about software development & modern-day Android OS technologies like:
• Latest chipsets, GPUs, etc
• Latest releases from chipset companies like Spreadtrum, Mediatek, Qualcomm
• Android Lollipop
• Phonebloks
• LTE
• The ability to effectively manage technical people (internal & external development resources) and projects.
• Taking responsibility and ownership in the team’s work.
• 1+ years of work experience.

• B.Tech/BS/BE/BS/MS/M.Tech/MS in Electronics or Computer Science from a premier institute in India (IITs, BITS, NITs, etc) or abroad.