Associate Mentor

Customer Support & Quality Assurance Executive

Location: Hyderabad (Onsite)

Experience: 1–3 years in QA, tech support, or similar role

Department: Product & Customer Success

The Opportunity

At WINIT, we don’t just build products — we deliver experiences our customers love. As a Customer Support & Quality Assurance Executive, you’ll play a dual role: ensuring our solutions meet the highest quality standards and being the friendly, capable voice that helps customers get the most out of our technology.

This is a perfect role if you enjoy solving problems, improving processes, and making customers feel supported — while also working hands-on with cutting-edge enterprise software. You’ll also have the opportunity to use AI tools like ChatGPT, AI-powered testing assistants, and automation platforms to work smarter, resolve queries faster, and improve efficiency across both QA and support.

What You’ll Do

Quality Assurance (QA)

● Review and analyze product specifications and user requirements to ensure complete understanding.

● Design, execute, and maintain test cases for web and mobile applications.

● Log, track, and manage bugs; work closely with developers to ensure timely fixes.

● Conduct regression, functional, and usability testing to ensure every release is rock-solid.

● Use AI-powered testing tools to generate test scenarios, identify edge cases, and speed up validation.

Customer Support

● Provide timely, professional assistance via email, chat, or phone to global customers.

● Manage and support multiple customers simultaneously, prioritizing effectively.

● Use AI-driven knowledge bases and tools to quickly resolve common queries.

● Document and escalate complex issues to the right teams for resolution.

● Help onboard new customers by guiding them through key features and best practices.

● Collect feedback, identify recurring pain points, and share insights with the product team.

What You Bring

● Any bachelor’s degree — we value skills and attitude over specific majors.

● 1–3 years of experience in QA, customer support, or a similar technical/customer-facing role (SaaS/B2B tech experience preferred).

● Excellent English communication skills (verbal & written).

● Ability to handle multiple customers and tickets simultaneously while staying organized.

● Strong understanding of QA processes and familiarity with bug tracking tools (JIRA, TestRail, etc.).

● Experience with support platforms like Zendesk, Freshdesk, or Intercom is a plus.

● Familiarity with AI productivity tools for testing, ticket triage, and customer communications.

● A proactive, problem-solving mindset and the ability to manage multiple priorities.

Why WINIT

● Be part of a global leader in AI-powered Sales & Distribution solutions.

● Work in a role that blends technical expertise with customer interaction — no two days are the same.

● Learn and apply the latest AI tools to improve your efficiency and impact.

● Collaborate with talented teams in a culture that values innovation and continuous improvement.

● Competitive salary + growth opportunities within QA, Customer Success, or Product teams.

If you’re ready to combine your eye for quality with your passion for helping multiple customers succeed — and do it in an AI-first environment — we’d love to meet you.

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Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

Key Responsibilities:

• Design, implement, and maintain server-side applications, APIs, and databases.
• Collaborate with front-end developers to integrate user-facing elements with server-side logic.
• Develop RESTful APIs, GraphQL, or other web services that integrate with databases and external services.
• Write clean, efficient, and reusable code while following best practices for backend development.
• Optimize applications for speed and scalability.
• Ensure the security of applications, databases, and data handling practices.
• Troubleshoot and debug issues in production and development environments.
• Write unit and integration tests to ensure the reliability and stability of the backend code.
• Work with databases (SQL or NoSQL) and optimize database queries for performance.
• Implement caching mechanisms to improve application performance.
• 
  

Profile - Ruby On Rails Developer 

Experience - 1 year to 8 years

Location - Indore | Full time | Onsite 

• Designing and developing Ruby on Rails web applications/webservices in an agile environment

• Implement AJAX features and functionality using Javascript Integrate and optimise HTML/CSS front-ends Solid experience with RoR, MySQL/Cassandra, Shell Scripting Strong experience in Angular, Javascript, HTML/CSS and web services
• Working experience in using Jquery and D3 Experience in converting UI/UX design to HTML elements/assets
• Experience with SCRUM or equivalent Agile development methodologies
• A good understanding of usability and accessibility, including coding to WAI standards

• Maintaining and troubleshooting existing web applications.

• Writing and maintaining reliable Ruby code.
• Integrating data storage solutions.
• Creating back-end components.
• Identifying and fixing bottlenecks and bugs.
• Integrating user-facing elements designed by the front-end team.
• Connecting applications with additional web servers.
• Maintaining APIs.

Ruby on Rails Developer Requirements:

• Bachelor’s degree in computer science, computer engineering, or related field.
• Must have more than 6 months+ in depth experience in Ruby on Rails
• Experience working with ruby on rails as well as libraries like Resque and RSpec.
• Deep understanding of object-oriented programming
• Ability to write clean ruby code.
• Proficiency with code versioning tools including Git, Github, SVN, and Mercurial.
• Understanding of web services technologies such as REST is required.
• Good experience and understanding of continuous integration and deployment process.
• Knowledge in working with AWS or other cloud platform
• Experience in working with limited direction while exceeding delivery expectations.
• Experience with AngularJS or ReactJS.
• Familiarity with MVC, Mocking, RESTful, and ORM.
• Good understanding of front-end technologies including HTML5, JavaScript, and CSS3.
• Knowledge of server-side templating languages including Slim and Liquid.
• Familiarity with testing tools.
• Interest in learning new technologies

Skills - Ruby, Ruby on Rails, J ruby (optional) R Stalk, Docker

Job Responsibilities

• Design, Architect, Develop and maintain existing and new iOS applications.
• Collaborate with a team of users and developers to define, design and deploy new features and functionality.
• Complete Analysis, design, development, modification & implementation of computer applications throughout the entire software development life cycle.
• To ensure the best possible performance, quality and responsiveness of the App.

Required Skills

• 2-5 years of experience of iOS development experience with Objective-C or Swift.
• Mastery of Objective-C, Cocoa & the iPhone SDK.
• Experience and Knowledge of mobile platform architecture limitations with the Expertise to overcome those technical challenges.
• Experience utilizing networking protocols in Mobile Application Development.
• Experience in SVN / GIT code repositories.
• Experience on Web Service Integration (SOAP, REST, JSON, XML)

Desired Skills

• 2-5 years of experience into iOS Development.
• Proven leadership skills, including the ability to motivate and lead other talented developers and designers.
• Good communication skills.

Candidates who can join immediately would be preferred.

Note: If you are willing to apply on the above post, kindly add your live projects App Store links in the resume.

Expert at turning designs into efficient, usable interfaces using

HTML/CSS/JavaScript

Expert with responsive design/development and mobile-web best practices

Expertise in PHP development with WordPress, Shopify

Expertise in integrations using the REST platform

Experience with CMS plugin and theme development

Experience with cross-browser testing

Experience with My SQL

Pluses – Knowledge of Angular, Node JS and Reactjs

Working knowledge of Agile methodologies and sprints

Integration of user-facing elements developed by front-end developers

Build efficient, testable, and reusable PHP modules.

Ability to project manage.

Good problem-solving skills.

Work from office only.

NOTE:- WE ARE LOOKING FOR AN IMMEDIATE JOINER.